We ordered skates in a size range 3-6, my son being a size 4 was in the lower end of the range. However when they arrived they were too small for him. Apart from having an extremely upset aspergers son who couldn't understand why they wouldn't fit him and he couldn't use them I was expected to pay upwards of £10 (on top of the expedited delivery charge to receive them in the first place ) to return them. Your response was that it wasn't your fault. As a customer I would argue that you are the seller, it is your responsibility to understand your products, I as a one time purchaser have no inside knowledge of the product and rely on you for information hence it most certainly isn't the customers fault and we should not be expected to take the hit from ordering in good faith. Interestingly I then spoke to 2 other suppliers who both said that the brand plus a a couple of other brands are known to come up extremely small. It seems your competitors understand their products