I ordered a pair of Heelys on the 24th of August and the website told me that they were in stock, however the next day I received an email saying that they actually were not in stock and I'd have to wait until Tuesday 30th the latest. It was nice to know that Prolineskates were keeping in contact with me. So Tuesday came and the Heelys didn't arrive...instead, they came on Wednesday, but I was just glad that they were finally going to be delivered. As I was able to track my parcel I knew roughly when it would be at my house. However, on Wednesday I received a message saying that my parcel had been delivered to my 'supposed neighbour'. I looked at the image of the house that they attached...this was not my neighbour! They had given my parcel to a stranger and I didn't know where that house was. I ended up having to walk around my neighbourhood comparing all the houses to the one on my phone, until I finally found a match. Luckily the people who lived there were nice and actually gave me my parcel... I don't know what went wrong here, my address that I gave was correct,but it still ended up and a strangers house on another road... All in all quite poor service, but the Heelys fit fine (as I ordered normal shoe size) and the quality is very good.