ProForm Fitness UK Reviews

Name: ProForm Fitness UK
Rating: 4.38

4.4 Rating 585 Reviews

85 %

of reviewers recommend ProForm Fitness UK

Company Reviews

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4.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01924 964180

Email:

sales@proformfitness.co.uk

ProForm Fitness UK 5 star review on 3rd March 2020

Anonymous // 01/01/2019

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“Fast and efficient service, excellent communication tracking delivery. Easy to assemble and excellent product”

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Posted 9 years ago

“Very good service, delivery was on time with no problems. Very clear instructions on how to put together. Treadmill parts all looked solid and overall a very good machine for the price.”

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Posted 9 years ago

“Excellent service. Speedy delivery”

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Posted 9 years ago

“Hmmm, the verdict is still out on this one. I'm pleased to say that customer support seems very responsive and extremely helpful (despite me having to use an 0845 number to report a product fault). However quality control on this SpaceSaver 700 elliptical trainer needs serious scrutiny. One of the stabilizing feet arrived out of the box completely mis-threaded requiring replacement as it was wrongly set at an angle that could cause floor damage, and within 2 minutes of first use error E2 was reported on the display - apparently the unit now need a new resistance motor! On the plus side, the space saving feature is fantastic and the unit (apart from electronics!) seems robust. Hopefully this was just a double dose of bad luck, but better quality control would prevent these time wasting excursions”

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Posted 9 years ago

Hello Mr Jones, its Josh from ProForm Fitness. Thank you for your review. I'm sorry to hear about your disappointment with the quality of the item. On rare occasions this can happen, there is no excuse, but as per your review I'm glad our customer services reacted promptly to rectify that issue by sending an engineer with the correct parts. Apart from the issue's, I'm hoping you are enjoying your machine. Any further issue's please do not hesitate to our customer services.

Posted 8 years ago

“Good service. helpful advice before buying.”

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Posted 9 years ago

“very happy”

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Posted 9 years ago

“Great product, fast delivery and great staff to deal with.”

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Posted 9 years ago

“I have had excellent service during the process of my order. I have been kept up to date at every stage of the delivery process and the person I spoke to was very helpful. When it came to the actual delivery I was informed to the hour when it would arrive. The staff who delivered the item were very personable.. Thank you.”

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Posted 9 years ago

“The order and delivery process went smoothly, the bike was quite easy to assembly, and I have greatly enjoyed my initial rides (particularly those I have drawn up myself). Unfortunately, PROFORM did not include the activation number for the one year iFIT membership I purchased but after chasing this up with PROFORM, which got me nowhere, iFIT sorted the situation out immediately. Only issue with the bike, so far, is that the screw to fix the height of the handlebars is difficult to tighten and the handlebars wobble slightly as a result.”

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Posted 9 years ago

Hello Mr Rice, its Josh from ProForm Fitness. Thank you for your postive and honest review. I'm glad you are enjoying your machine and the iFit features. Sadly at that point of time we did have a slight issue with our codes being sent to the customers via email however I'm glad iFit were able to rectify this. In relation to the handlebars, have you contacted our customer services about this? As they would be glad to help you with this and try rectify the issue. You can contact them directly on 03301231045 or email them directly on CSUK@iconeurope.com.

Posted 8 years ago

“The ordering process was easy however I wasn't made aware that I had the option to choose delivery with installation. The treadmill was delivered today with instructions to assemble it which looks like you need a degree in engineering to complete. It wasn't until I read the delivery options on the website that I realised I could have (and would have) paid extra for installation. I wish I had been aware at the time of placing the order, I don't think I will be able to assemble it myself!”

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Posted 9 years ago

Hello Gillian, its Josh from ProForm Fitness. Thank you for your review. We try make the assembly of our machines as user friendly as possible with a clear precise manual and all the parts clearly marked which you can reference to the manual when you are building the machine. I can understand it can be quite daunting when you open the box to find multiple parts however we are always here to provide any guidance or help with any concerns you may have. I hope your assembly concern has been resolved and you are now enjoying your machine!

Posted 8 years ago

“Good service quick delivery”

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Posted 9 years ago

“Friendly and informative, responded well to follow up questioning. Have deferred delivery, so will be prepared to write further following delivery in October.”

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Posted 9 years ago

“Competitive pricing. Easy to use website. Free delivery and helpful delivery staff ..now thats unusual !! The instructions for the treadmill were the best of any self assembly item I have ever purchased. Yes they were that clear !!!”

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Posted 9 years ago

“Easy to order. Arrived when they said it would and looks substantial. Very pleased.”

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Posted 9 years ago

“delivered on time”

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Posted 9 years ago

“Love it,, massive training, , no horrible car drivers !!”

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Posted 9 years ago

“The buying of the Proform bike online was quick and easy,finance went through very quickly but the couriers Panther logistics are a different matter.I got a call from Panther saying my bike would be delivered Fri.I took the day off work to wait for it,was supposed to get a txt with del time which didnt arrive.I called,got cut off 9 times and when i eventually got through they said they had no trace of my order.I spoke to supervisor who couldnt explain why my bike wasnt on van when it was him that called me to book it in for Fri!.He said he`d call me back next day and no call!.I phoned them Mon and was told my postcode had been input wrongly and they didnt have all my package for delivery which was rubbish as is only one box!.Its now coming Weds and ive got to take a 2nd day off work to wait for it.”

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Posted 9 years ago

Hello, its Josh from ProForm Fitness. I'm very sorry to hear of your disappointment with the delivery of your product. There are no excuses for this and this was raised with senior management of the delivery company. I believe this had been resolved and I hope you are enjoying your exercise bike.

Posted 8 years ago

“Its hard to rate your service as i havnt received my tread mill yet apparently due to where i live. I believe it has now eventually been collected from yourselves but as i havnt heard anything who knows when it will arrive. Very misleading when you say delivery will be within 3 to 5 days as its been almost 2 weeks just to get it collected from yourselves. I can get products deliveted quicker from USA.”

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Posted 9 years ago

Hello Sheree, its Josh from ProForm Fitness. Thank you for your review. As per our terms and conditions you are contacted within 24 - 48 hours for a booking and then the item is delivered within 5 - 7 working days. As per your address, the lead times are extended as we class this address as offshore. I believe the item has now been delivered and I hope you are enjoying your machine.

Posted 8 years ago

“Still waiting for my delivery ????”

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Posted 9 years ago

Hello Emma, Its Josh from ProForm Fitness. I'm sorry if there were any initial delays with the delivery of your product. From checking our records we can see that the delivery was made successfully within our stated 5 - 10 working day lead times. Thank you for your order and we hope you are enjoying your machine.

Posted 8 years ago

“I thought about buying the TdF bike for some time given that it's quite expensive compared to some other bikes. However, after a few days with it I am very pleased with it and glad that I did. The TdF bike was delivered very promptly (the delivery firm kept me well informed) and the assembly instructions are very clear. There was a problem where the saddle was too tightly bolted to the post and couldn't be undone to adjust or replace the saddle but a call to ProForm had a replacement on the way within a day - very, very impressive. The bike does so much more than my previous bike and the ability to change gear and match the settings to my road bike is very helpful. Also the incline / decline is a great feature to increase realism. The screen does a great job with iFit with options on what to display. Also a great range of other settings. I would highly recommend the bike and ProForm service was exemplary.”

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Posted 9 years ago

ProForm Fitness UK is rated 4.4 based on 585 reviews