“Ordering process very straightforward and clear communications from delivery and installation team in advance of the delivery. Installed very quickly with explanation of certain parts of the equipment.”
Hello,
I do apologise that you received your rowing machine with an incorrect manual and adaptor. It is a rare occurence that these things happen however I believe this has been rectified with our customer services providing the correct plug and adaptor.
Any further issue's do not hesitate to contact our customer services on 03301231045 or emailing them directly at CSUK@iconeurope.com.
Thank you again for your order and I'm hoping you are enjoying your rowing machine.
“better service than JLP who's order I cancelled as it was late. The who experience fro start to finish was the best I've had from an online company. And the treadmill is great”
“Very good service, delivery was on time with no problems. Very clear instructions on how to put together. Treadmill parts all looked solid and overall a very good machine for the price.”
“Hmmm, the verdict is still out on this one. I'm pleased to say that customer support seems very responsive and extremely helpful (despite me having to use an 0845 number to report a product fault). However quality control on this SpaceSaver 700 elliptical trainer needs serious scrutiny. One of the stabilizing feet arrived out of the box completely mis-threaded requiring replacement as it was wrongly set at an angle that could cause floor damage, and within 2 minutes of first use error E2 was reported on the display - apparently the unit now need a new resistance motor! On the plus side, the space saving feature is fantastic and the unit (apart from electronics!) seems robust. Hopefully this was just a double dose of bad luck, but better quality control would prevent these time wasting excursions”
Hello Mr Jones, its Josh from ProForm Fitness.
Thank you for your review.
I'm sorry to hear about your disappointment with the quality of the item. On rare occasions this can happen, there is no excuse, but as per your review I'm glad our customer services reacted promptly to rectify that issue by sending an engineer with the correct parts.
Apart from the issue's, I'm hoping you are enjoying your machine.
Any further issue's please do not hesitate to our customer services.
“I have had excellent service during the process of my order. I have been kept up to date at every stage of the delivery process and the person I spoke to was very helpful.
When it came to the actual delivery I was informed to the hour when it would arrive. The staff who delivered the item were very personable.. Thank you.”
“The order and delivery process went smoothly, the bike was quite easy to assembly, and I have greatly enjoyed my initial rides (particularly those I have drawn up myself). Unfortunately, PROFORM did not include the activation number for the one year iFIT membership I purchased but after chasing this up with PROFORM, which got me nowhere, iFIT sorted the situation out immediately. Only issue with the bike, so far, is that the screw to fix the height of the handlebars is difficult to tighten and the handlebars wobble slightly as a result.”
Hello Mr Rice, its Josh from ProForm Fitness.
Thank you for your postive and honest review.
I'm glad you are enjoying your machine and the iFit features.
Sadly at that point of time we did have a slight issue with our codes being sent to the customers via email however I'm glad iFit were able to rectify this.
In relation to the handlebars, have you contacted our customer services about this? As they would be glad to help you with this and try rectify the issue. You can contact them directly on 03301231045 or email them directly on CSUK@iconeurope.com.
“The ordering process was easy however I wasn't made aware that I had the option to choose delivery with installation. The treadmill was delivered today with instructions to assemble it which looks like you need a degree in engineering to complete. It wasn't until I read the delivery options on the website that I realised I could have (and would have) paid extra for installation. I wish I had been aware at the time of placing the order, I don't think I will be able to assemble it myself!”
Hello Gillian, its Josh from ProForm Fitness.
Thank you for your review.
We try make the assembly of our machines as user friendly as possible with a clear precise manual and all the parts clearly marked which you can reference to the manual when you are building the machine.
I can understand it can be quite daunting when you open the box to find multiple parts however we are always here to provide any guidance or help with any concerns you may have.
I hope your assembly concern has been resolved and you are now enjoying your machine!
“Friendly and informative, responded well to follow up questioning. Have deferred delivery, so will be prepared to write further following delivery in October.”
“Competitive pricing. Easy to use website. Free delivery and helpful delivery staff ..now thats unusual !! The instructions for the treadmill were the best of any self assembly item I have ever purchased. Yes they were that clear !!!”
