Hi Anthony,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with the product and delivery.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi Ewa,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy our prices, delivery and range of products.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Pete,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with the service at our trade counter.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
“It was the first time we have used PTT and i must say we can't fault this company. We had an issue with a delivery (not their fault) and it was rectified same day and our delivery was delivered the next day, excellent. We even had a phone call next day. Will defiantly use PTT again.”
Hi Martin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with our service and delivery.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Waqas,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with our service and product range.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
“The order I placed was wrong when delivered, which was disappointing.
However , the customer services were absolutely first class when rectifying the order and addressed the issue straight away , with no quibbles.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted we were able to resolve your issues with delivery.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Ion,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with your product and the price.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Tom,
Thank you for your feedback. We apologise that your delivery took four days and arrived in two parts. We aim for quicker and more seamless deliveries, but occasionally external courier factors can result in delays or split shipments.
We understand this is not ideal and appreciate you bringing it to our attention. Your comments will be reviewed with our logistics partners to help prevent similar issues in future.
Kind regards,
Niamh- PTT GROUP
Hi Matthew,
Thank you for your feedback. We're sorry to hear that your delivery did not meet your expectations. While we always aim to provide next-day delivery wherever possible, occasionally delays can occur due to circumstances outside of our control, such as courier network issues or unforeseen logistical challenges.
We understand how frustrating this can be and apologise for any inconvenience caused. We appreciate your patience and your feedback, which helps us continue to improve our service.
Kind regards,
Niamh- PTT Group
Hi Janine,
Thank you for your wonderful review! We're pleased to hear that you were happy with the speed and efficiency of our service. Your support is greatly appreciated, and we look forward to helping you again soon.
Kind regards,
Niamh- PTT Group
“Great service, had an issue with one of my items ordered, spoke to customer services who were absolutely brilliant and sent a replacement for the wrong one next day delivery so very happy”
Hi,
Thank you for your wonderful feedback! We're sorry there was an issue with your order, but we're delighted to hear that our customer service team was able to put things right promptly. It's great to know the replacement arrived quickly and that you were happy with the outcome. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Niamh- PTT Group
Hi Rahul,
Thank you for your positive comments! It's great to hear that our team responded promptly and helped you find an alternative that met your needs. We appreciate your business and hope to serve you again soon.
Kind regards,
Niamh- PTT Group
“Noted on my order that there were access restrictions for delivery. PTT called to discuss and arranged delivery to suit, agent was very helpful and friendly. Delivery company were wonderful and the driver very helpful, even stopped for a cup of tea and a chat. Definitely will use for all future filing needs. Thank you”
Hi Abie,
Thank you for taking the time to leave such a lovely review. We're delighted that the access restrictions were handled smoothly and that our team was able to arrange a delivery that worked for you. We'll be sure to pass your kind comments on to both our customer service team and the driver. We look forward to serving you again soon.
Kind regards,
Niamh- PTT Group
Hi Joby,
Thank you for your review. We're sorry to hear that you have not yet received your order.
We have attempted to contact you to discuss this and help resolve the issue as quickly as possible. Could you please give us a call at your earliest convenience? We'd like to investigate the situation and work with you to find a satisfactory resolution.
We look forward to hearing from you soon.
Kind regards,
Niamh- PTT Group
Hi Jacob,
Thank you for your feedback. We're pleased to hear that the bag was reasonably full and met your needs, but we're sorry to learn that it arrived damaged and required duct tape. This is not the standard we aim to provide, and we appreciate you bringing it to our attention. We will review this with our team to help prevent similar issues in the future. Thank you for your support and honest feedback.
Kind regards,
Niamh-PPT Group
Hi Nicky,
Thank you for your fantastic review! We're delighted to hear that you were pleased with the quick delivery, great value, and communication throughout. It's wonderful to know our product helped get your floor level again. A special thank you for sharing the dancing dog with us it certainly brought a smile to our faces! We truly appreciate your support and hope to serve you again soon. 😊
Kind regards,
Niamh-PTT Group
Hi Matty,
Thank you for your kind words! Providing great value and fast delivery is what we strive for, so it's wonderful to hear we met your expectations. We look forward to serving you again.
Kind regards,
Niamh- PTT Group
Hi Robert,
Thank you for the great review! We're thrilled that our fast delivery met your expectations. Your support means a lot to us, and we can't wait to help you again soon
Kind regards,
PTT Group
