PRIMO REGISTRATIONS Reviews

Name: PRIMO REGISTRATIONS
Address: Transfer House, PO Box 489, Fleet, GU51 9FL, Fleet
Rating: 4.90

4.9 Rating 7,565 Reviews

98 %

of reviewers recommend PRIMO REGISTRATIONS

Company Reviews

Metrics

Info

4.9

Based on 7,565 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01252 49 1111

Email:

INFO@PRIMOREGISTRATIONS.CO.UK

Location:

Transfer House, PO Box 489, Fleet, GU51 9FL
Fleet
GU51 9FL

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PRIMO REGISTRATIONS 5 star review on 20th April 2024

435

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good so far Thankyou”

Helpful Report

“Quick and professional service and response, however after first car wash and a manual one, one of the 3d letters fell off. I thought of returning but how would I drive without plates in the mean time!?! I bought super glue and stuck it back but the glue damaged the plate a bit.”

Helpful Report

“Ordering the registration was very quick and easy and the new plates arrived very quickly. However the transfer took 6 weeks. This was far longer than expected and when I Rang and enquired what the delay was the people I spoke to, whilst not rude seemed to think this was normal and what was the problem.”

Helpful Report

“Shame I got this review and haven’t had any other correspondence yet, couple of weeks down the line.”

Helpful Report

“the quick plate that attached to this company is not worth it.I paid for the number plate not received it for a week they claimed is in the post and postage was paid as well”

Helpful Report

“I am not really happy with my purchase as the number plate on the listing has a different text to what the plate actually looks like. It can be misleading and does change the aspect of what was expected.”

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“My plates have arrived damaged which are a Xmas present and I have not received my paperwork”

Helpful Report

“Very very very slow”

Helpful Report

Thank you for taking the time to give us a review. I have investigated this for you and see that your delays were purely down to the Royal Mail and the current strike action. I'm sorry that you believe that our service to be slow due to this. Thanks The Primo Team

“Ok, ish with exception of Vicki, who was great.”

Helpful Report

“I was never told I needed to get my reg put on a retention certificate before putting my new one on so when I received an email saying to put my new reg on my car asap I did. I now have to pay £160 to get my old reg put back on, to be able to retain the reg and then reassign my new one.”

Helpful Report

“Very prompt on receiving paperwork but really did not require number plates as I am in the motor trade as could have paid a lot less called to say I did not want them but no option but to have them.”

Helpful Report

Thank you for taking the time to leave us a review. I'm sorry to hear that you believe our service to be average due to you purchasing the number plates at the same time as the registration. Our service is an all inclusive service, which is why we sell the plates at the same time. It is obviously your choice where to buy your registration from, so I'm confused why you'd leave us an average review due to this, when you know when you place your order that this is part and parcel of it. However, I hope that you enjoy your new registration in the meantime. Regards The Primo Team

“Price, Quality & Process all good. Only negative point was lack of communication on delay in documentation. The delay, nearly 3 weeks was due to DVLA processing hold up which although outside PRIMO control was not communicated & when I contacted PRIMO was given very unsatisfactory response stating I was informed in the paperwork that the documentation would come separate to plates. It was only on responding to this e-mail I received a curtious response. As it happened I was not looking to fit plates immediately but would not have been happy had this been the case.”

Helpful Report

Thank you for taking the time to leave us a review. I'm very sorry to hear that your paperwork was delayed, and I can see that it was delayed by the DVLA and upon receipt was immediately forwarded to you. However I'm pleased to hear that you've now received it and it is ready to go onto your new vehicle once you get it. Thank you for your custom, Regards The Primo Team

“This company uses an Email system to notify it's customers of important information. The Emails sent to me were considered a security risk by my AVG Protection and consequently I could not read them so reverting to snail mail delayed the process of transferring my number plate. I wouldn't use this company again.”

Helpful Report

Hi Brian, Thank you for taking the time to leave us a review. Unfortunately I'm very disappointed at your review, as you are essentially telling people not to order from us, which ultimately could cost people their jobs and liveliehoods, when the issue that you've experienced is with your antivirus on your computer. I'm afraid we have no impact on the settings on your computer, and therefore cannot influence how the emails that you receive are handled. It is a shame that your computer wouldn't receive our emails, but I understand that the number plate is registered to your vehicle still within the timeframes that we advise our customers. I don't believe a 3 star review of our service is justified. Regards The Primo Team

“Easy transaction and good to deal with. The only thing that I did not like is that you are unable to speak to them over the phone it is just not an option.”

Helpful Report

Hi Judith, Thank you for taking the time to leave us a review, and I'm very pleased that you were happy with the service that we provided you. However your point about phoning us not being an option is not correct - we are open Mon-Fri 9am to 5pm, and on Saturdays 10am to 330pm. Our website shows our telephone number on every page and we currently take around 150 phone calls a day from customers who want to purchase or have queries with after sales. I have just checked our call logs and can see that you tried to phone us at 8.09am on the 1st March which is when we were closed, and the recorded message that you listened to for 33 seconds would have advised you of this. Best Regards The Primo Team

“Ok service. Paid for tracked delivery but apparently it was for the plates not the paperwork but website doesn’t make this clear & docs didn’t arrive for week after the plates.”

Helpful Report

Thank you for taking the time to leave us this review. I have taken the time to investigate this for you and I can confirm the following:- You placed your order for your registration on the 24th February and your updated certificate was received from the DVLA to us on the 28th. This was immediately despatched to you as advised at 11.24am via 1st class delivery. By the sounds of it the receipt of your certificate was delayed by the delivery time of the Royal Mail, and not via our process and therefore I do apologise on their behalf. However, I can see that the number is now registered to your vehicle and therefore I hope that you enjoy your new registration. Best Regards The Primo Reg Team

“I called initially response was poor , why are you calling its an inconvenience , wouldn't use again”

Helpful Report

“Initially process simple and order came quickly however the plates orders were different from what came. Called and they apologised for error and said would send out again. Next delivery only one plate turned up and had to call them again. Asked to speak to a manager and did not get a response. Poor aftercare service but other plate eventually turned up. Wouldnt use again.”

Helpful Report

“When I first contacted Primo, I spoke with a lovely lady in sales who talked me through the whole process in a friendly and professional manner. However, I was a little unsure about what I had to send back once I had received my V5 and I contacted Primo again, just to clarify, I pressed for “after sales “ and had the misfortune to speak with the most patronising man I have EVER spoken to in my life, “it tells you on the paperwork this, it tells you on the paperwork that. It is no wonder this man is in after sales as he would never make a sale with his attitude and way of speaking to people. I would have given 5 stars if it wasn’t for this “man”.”

Helpful Report

“Not a bad service but if you want to pay on PayPal and want to spread the payments over 3 months which is a great option especially around Christmas time you have to have the plates made by Primo and you can’t change the address to have them sent somewhere else so a set of number plates get posted through your letter box ! Really ruins the surprise”

Helpful Report

Hi Julian, Thank you for your review. With regard to ensuring your items are posted to you address when you order on finance that is for your protection. Unfortunately the world has a number of dishonest people who would take any opportunity to apply for credit in your name, and if you don't receive anything in the post to your address you're not going to be aware of the finance application. Therefore the rules from finance providers are that they are posted to your address, to ensure that it is for the correct person. I'm sorry that you think this is poor service, but I hope that you understand the reasoning behind it when it's for your protection. Thanks The Primo Team

“No different to the other plate seller's also no paying for 1st class postage on your plates mine took a week to come waste of £6.99! Never had that issue anywhere else with Royal Mail 1st class, but Primo blamed it on them anyway!!!”

Helpful Report

Hi Kevin, Thank you for taking the time to give us a review. I'm very sorry to hear that your post was delayed so have looked into this for you. I can see that we confirmed to you that your plates were despatched to you on 01/11/2021 at 10:56 as we advised you via automated text and email at the time. I can then see that they were delivered to you on the 05 November 2021 at 13:46. I'm very sorry to hear that you experienced the delays that Royal Mail are experiencing sporadically at the moment. We do despatch as soon as we advise, as it is obviously in our best interests to get the parcels to you as quickly as possible. However I hope you enjoy your new registration for many years to come. Thanks The Primo Team

PRIMO REGISTRATIONS is rated 4.9 based on 7,565 reviews