PRIMO REGISTRATIONS Reviews

Name: PRIMO REGISTRATIONS
Address: Transfer House, PO Box 489, Fleet, GU51 9FL, Fleet
Rating: 4.90

4.9 Rating 7,580 Reviews

98 %

of reviewers recommend PRIMO REGISTRATIONS

Company Reviews

Metrics

Info

4.9

Based on 7,580 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01252 49 1111

Email:

INFO@PRIMOREGISTRATIONS.CO.UK

Location:

Transfer House, PO Box 489, Fleet, GU51 9FL
Fleet
GU51 9FL

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PRIMO REGISTRATIONS 5 star review on 1st May 2024

436

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang aftercare twice and both times staff were short and abrupt. The actual transfer of plates was quickly once they had received my documentation”

Helpful Report

“It’s quick and easy but the price you see at the start soon goes up very quickly!”

Helpful Report

“More communication is needed between primoreg and customer. Waited 3 months for reg transfer, but covid 19 did play a part”

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“Price of plate seemed a little cheaper than others but was then forced to buy their COMPULSORY number plates - which ARE NOT compulsory by law, especially when I am in the motor trade & make & supply my own plates so did not need them. Just a way of misleading people & making money out of the supply of number plates”

Helpful Report

“recently purchaced reg,A1 service including paper work and delivery of plates and new registration doc without problem even with the present lockdown circs 10/10.”

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“would have given 5 stars if cutomer service was better”

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“Purchased a plate 2 years ago found website fair priced with flexible payment options. However when called with a query staff are rude. Although this was the case I purchased another, Again good price and pay options..... I had a query and needed to call..... again staff very rude and unhelpful.”

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“A very smooth and efficient service. However if that had been any problems I would have absolutely dreaded ringing the guy back because of his very short sharp and unfortunate manner.”

Helpful Report

“Can’t fault the process and quality if the number plate etc. I bought the number plate for my son for Christmas and in a matter of a fortnight it’s in the car proudly displayed. Only negative in process is my son changed his mind about the original number plate ordered and despite ringing the next day to change I was charged £80 fees to swap the number plate . Apart from this all was good- just make sure you don’t change your mind as no options for this!”

Helpful Report

“Initial sales service very good, though excessive numbers of text and email reminders were sent to me to provide proof of address etc. The sheer volume of these was very annoying. Plates then arrived promptly with a note saying transfer pack would arrive separately. Transfer pack never arrived. I phoned to query this and attitude of guy I spoke to implied the I must have the packs as they had definitely been sent to me!! I found this attitude very patronising. In the end he agreed to send duplicate transfer pack which I soon received. I was happy with every other aspect of the service.”

Helpful Report

“It would have been very good , if it was clear that the vehicle needed to be registered and taxed in the name of the driver who uses the car . It was registered at the same address in the same family .You should highlight this requirement in your information pack , it isn’t obvious. Thus the transaction took from May to November. Otherwise the service was good .”

Helpful Report

“My transaction & transfer was very prompt & dealt with very well with the female assistant but I called to ask some information & on a different occasion & spoke to a male & he really does need to learn how to speak to paying customers as this surely keeps him employed he was very matter of fact & quite arrogant & I didn't get his name but ime sure he is well known in the office”

Helpful Report

“Prompt. Efficient. Correct. Easy to follow instructions. Exactly what it says on the tin. The fee to sort out the transfer of details from one car to another is rediculous. It takes SECONDS to do on the DVLA website, for free. Do not think it is appropriate to suggest that someone should pay you a fee, more than a couple of pounds implies that the process is more difficult than it is. Not sure that is ethical.”

Helpful Report

“Seemed to take a long timed to come. Incorrect reg number supplied on plates. Mistake was corrected though.”

Helpful Report

Hi Sharon, I'm sorry to hear you think it took a long time to come so I've investigated this for you. I can see that you ordered it with economy delivery instead of 1st class late in the afternoon on the 13th, and yet with the weekend in between you got it on the 19th - I'd call that pretty good going myself. Our plate manufacturer made an error with your plates and immediately rectified it so you got them the following day. Once again I'm sorry to hear that you don't think our service to be acceptable, but wish you well with your new plates. Best Regards The Primo Team

“Great service in general with all the paperwork and details with DVLA etc .... however need to get a new number plate supplier ... had the front one replaced due to poor quality eventually ... replacement was no better ... went to Halfords in the end to get the plates made properly”

Helpful Report

“Recently got a number plate came very fast but the man I dealt with (Paul) was very rude on the phone very bad customer service would not be buying again in future”

Helpful Report

“Good service, however I called asking for advice once the order was placed and felt the gentleman was very condescending, and said all the information is in the email that was sent however that was not accurate, if he bothered to hear me through he would of realised that.”

Helpful Report

“Registration and document transfer very smooth and clear but didn’t want to buy plates but had to and they come without fixings or holes and are basic quality. Suggest that customers are given the choice to opt out in future as it’s let an otherwise quality service down.”

Helpful Report

“I recently purchased a plate from PRIMO, I found the price good and them to be professional but maybe a little too "business like" in there approach to customers. I had two questions in mind to ask, but the call taker would not engage with me and simply directed me to the email and paperwork that would arrive, I was left feeling a little "dismissed" by that. Perhaps it was because I declined the "fully managed transfer service"?, but why would I pay £24:99 for that ?, when it is a process that takes less than five minutes to do "on line" and is dead easy. Having worked in the service industry, I feel customer service could be improved”

Helpful Report

“Interesting company to do business with. Probably would go elsewhere next time. Mixed feelings about the experience.”

Helpful Report

PRIMO REGISTRATIONS is rated 4.9 based on 7,580 reviews