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PRIMO REGISTRATIONS Reviews

4.9 Rating 7,555 Reviews

98 %

of reviewers recommend PRIMO REGISTRATIONS

Company Reviews

4.9

Based on 7,555 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01252 49 1111

Email:

INFO@PRIMOREGISTRATIONS.CO.UK

Location:

Transfer House, PO Box 489, Fleet, GU51 9FL
Fleet
GU51 9FL

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PRIMO REGISTRATIONS 5 star review on 20th April 2024

PRIMO REGISTRATIONS 5 star review on 15th April 2024

PRIMO REGISTRATIONS 5 star review on 1st April 2024

PRIMO REGISTRATIONS 5 star review on 1st April 2024

PRIMO REGISTRATIONS 5 star review on 19th March 2024

PRIMO REGISTRATIONS 5 star review on 17th March 2024

PRIMO REGISTRATIONS 5 star review on 16th March 2024

435

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My views are split into two- the acquisition and transfer and then the support given via online chat. My transfer took just three days. The plates arrived the next day. Communications were excellent and if just judging in this aspect I would have rated very good. However, I did a web chat on their site simply to enquire if I needed to buy adhesive tape as I wanted to stick them on. You would think this is a simple question for which there would be a simple answer. Not so. Peter seemed to be playing that yes no game where you avoid using yes or no in your answer. On the question “ do I need to buy adhesive tape to stick your plates onto my car?” Answer “if you have secure fixings then you can buy our fixing kit”. What are secure fixings? Screws maybe. So I qualify and ask again if I need tape. His reply “ I’ve already told you”. I press further. I don’t have screw fixings and want to stick them on, should I buy tape strips. Answer, I’ve answered that question. Perhaps he was having a bad day but really was it so hard for him to just say “yes you will need adhesive strips” if not then they might want to keep him away from a customer interface.”

“Ordered Sun paid for Primo to manage, plates and transfer docs arrived Tues. Returned to Primo on Wed by post. Received confirmation of transfer Thurs. Plates fitted by garage Fri. Brilliant service would highly recommend - this was my first time purchasing a personalised number.”

“I recently purchased a plate from PRIMO, I found the price good and them to be professional but maybe a little too "business like" in there approach to customers. I had two questions in mind to ask, but the call taker would not engage with me and simply directed me to the email and paperwork that would arrive, I was left feeling a little "dismissed" by that. Perhaps it was because I declined the "fully managed transfer service"?, but why would I pay £24:99 for that ?, when it is a process that takes less than five minutes to do "on line" and is dead easy. Having worked in the service industry, I feel customer service could be improved”

“Worst company to deal with. Take months to reply back. Very rude customer service. Your better off spending your money elsewhere.”

Thank you for your review. I'm afraid you placed your order less than a month ago, so I'm not too certain where the comment about "taking months" to reply comes from. I believe you have just spoken to one of my colleagues on the telephone and she confirmed that your papers have been forwarded to DVLA for processing. With regard to the rude customer service I have previously replied back to your email regarding this. I would suggest the way you speak to people on the telephone needs to change - telling people you are going to get them sacked is not the best way to get a positive response when they are trying to help you despite your aggressive manner. Your transfer will be completed by the DVLA shortly and we will advise you when you are able to put the plates onto the vehicle. Regards The Primo Team

“I ordered a number plate and was told it will take 5-7working days, its been 2weeks now I have not received any thing from this bogus company. I have been calling almost everyday after the 7th day and last i was told its missing in post, when I have paid for recorded delivery and 1st class service. Again I'm being told I can't get refund even though they have not delivered the number plate. Stay away from this company, dont say i did not warn you.”

Thank you for your review. I'm very sorry to hear that you haven't received your item. However, I can confirm that your parcel looks to have been lost in the post. We have organised for a replacement to be ordered and will despatch to you upon receipt. We are a genuine company, with many thousands of happy customers, but unfortunately things can go missing in the post. We will advise you as soon as this has been despatched to you. Please don't hesitate to contact us if we can be of any further assistance. Regards The Primo Team

“Up until this morning everything was very good.... I called at 9.50am and spoke to Paul (wouldn't give surname) My query was regarding a brief text message that i'd received stating that my son's new reg plates could now be fitted.... I asked Paul for piece of mind if i would receive an email or some documentation that was a bit more substantial than a text message given the fact that the registration plate is a legal requirement.... I was met with snide belittling laughter and told that an email was no more proof than a text message and that the email was sent on the 28th July (never received if it was sent) Paul also said that this email would contain exactly the same information as the text? I've just instantly received the email that was sent/re-sent whilst still on the phone, the information in the email is ten times more than the text and also explains about the receiving of a new log book in 3-10 days.... If i had received this i would not of called today... Paul's manner and attitude unfortunately is a scar on an otherwise very helpful experience, on that basis i would find it difficult to use Primoreg againor again or to recommend the company to others....”

Thank you for taking the time to give us this review. I have taken the opportunity to listen to the call recording, and I can't hear any laughter or anything untoward in the conversation from my colleague. There was surprise from him when you said that you wouldn't accept a text but you would accept an email from us as confirmation - neither is "official" as you quoted, merely us advising you. However, I hope that you enjoy your number plate in the meantime.

“Very rude abrupt after sales staff would not reccomend the use of this company to anyone”

Thank you for your email. I'm very sorry to hear that you believe our staff to be rude and abrupt. I'd be grateful if you could email us on info@primoregistrations.co.uk so that we can investigate this matter. In the meantime I hope that you enjoy your new plate! Many Thanks.

“I am very happy with my registration plate I would recommend youse to all that I know plus anyone I know who is looking for one thank you so much”

“So easy all done for you top service”

“Buying a number plate for my husband’s birthday was a quick efficient process dealt with by staff who were friendly & helpful. Great customer service!”

“Excellent customer service,prompt and courteous.All done in a short time.Would recommend Primo Registratios to others.”

“Placed order at 2pm on a Thursday, received plates and fixing kit my Royal Mail two days later on Saturday. Received email on the following Tuesday stating all ok to attach new reg plates to car. New log book arrived on Saturday. Super quick! Whole process wrapped up with new log book in 9 days flat! Great service. Email updates very useful, prices on point/slightly cheaper than competitors. Very happy with service.”

“I cant believe how fast I got my new number, I thought it would take weeks to sort out, Primo Registrations are obviously professionals in their trade.. Thank you so much for your swift hassle free service, I would have no hesitation in recommending these guys.. Great Service..”

“ordered plates from this seller and was delighted with them.I was updated throughout,will recommend this company to family and friends many thanks George”

“Excellent service Speedy and efficient”

PRIMO REGISTRATIONS 5 star review on 2nd May 2021

“i was very impressed with the fast service provided by Primo, i would recommend them to anybody else .”

“I recenly purcased a private plate from this company. Hassle free transfer and delivery. Very pleased with the whole process. Thanks”

“Found them to be a little cheaper than most sites even once you add on documentation fee etc. I opted to pay extra to let them do the paperwork which cost me £19.99 and it was money well spent, I sent the V5 to them late on a Tuesday night and by Wednesday lunchtime got an email to say all was good and ready to put plates on car, 2 days later my new V5 arrived, I have friends who have done it themselves in June and are still waiting, plates came quick, regular updates via text & email incase you don't check your emails, whole purchase from start to finish was flawless, didnt have to contact them once about any concerns.”

“Excellent service, all done and dusted in six days. I ordered last Tuesday night, paid the extra £20 for Primo to do all the legal paperwork, and for special delivery of my gel plates (which look the business), they arrived on Thursday lunchtime, posted the paperwork back on Friday, and got a text and email on the following Monday morning to say I could put my new number plates on my car after informing my insurance company. The only thing I can think of is to include some blue number plate caps in the fixing kit, although I have ordered some from Amazon for £1.50 so not a big problem. Thanks Primo, I would recommend this service to everyone for it’s no hassle and straightforward service.”

“Would recommend as good company and do everything for you. Very quick too to sort out all your paperwork. Would recommend.”

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PRIMO REGISTRATIONS is rated 4.9 based on 7,555 reviews