Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.61

4.6 Rating 596 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 596 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 30th March 2025

Julie Harding

Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not get goods on time- Not even a notification to state that order would be delayed. Still waiting for part of an order. God help all those GP surgeries!!!!”

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Posted 10 years ago

“Helpful staff (not a foreign call centre with delays and taped music) and prompt and efficient delivery; very happy with service.”

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Posted 10 years ago

“On my first point of contact with the company, I spoke with a lovely girl by the name of Ellie, she was so helpful, friendly and curtious. I have needed to contact the company since to place an additional order and have received from her the same responce as above.”

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Posted 10 years ago

“took a bit longer that we expected for delivery”

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Posted 10 years ago

“great service”

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Posted 10 years ago

“Cannot review the product as it has only been delivered but ordering, and delivery were great. Delivery drivers were fantastic, helpful and quick, Overall a great experience so far.”

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Posted 10 years ago

“Excellant service. Would definetely use again.”

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Posted 10 years ago

“I am extremely disappointed at the service I have received from primary care. I made my order early in the week and was told Thursday latest my goods will be with me. After calling several times I brushed off and told by one of your advisors they would chase it up and get back to me. I received no phone call back and have missed my deadline u needed the goods for Friday. Im still currently waiting for the order no idea when it will come and still awaiting a "call back" I won't be using primary care again in future that's for sure... Lack of communication is unacceptable.”

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Posted 10 years ago

“Polite prompt & helpful”

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Posted 10 years ago

“Delivered promptly and staff helpful in setting up an account - can't fault which for me is exceptional”

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Posted 10 years ago

“Very good turn around of 1st order”

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Posted 10 years ago

“Very impressed with the ease of service. The item was delivered next day. Thank you - really appreciate the service.”

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Posted 10 years ago

“Excellent service - It took no time at all to set an account up. Very pleased with the service so far!”

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Posted 10 years ago

“Competitive price for the item with a quick delivery. Very knowledgeable staff.”

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Posted 10 years ago

“Excellent service with prompt delivery. Would recommend.”

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Posted 10 years ago

“Good product. Quick delivery. Helpful customer service staff.”

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Posted 10 years ago

“Quick delivery and easy to place order on website”

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Posted 10 years ago

“Website very informative and staff extremely helpful on the phone. Equipment as described - very good.”

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Posted 10 years ago

“Still waiting for my products to arrive, the carriage cost more than the two items I wanted. Elly in customer service offered to refund the carriage which is great - but still no items 1 week on.”

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Posted 10 years ago

Dear Kayleigh Thank you for your review. We are sorry that there was a delay in recieving the goods. We experienced an IT system failiure that caused the delay. We do sincerely apologise for the inconvenience caused. Our normal standard procedure, in the event of an issue is that we contact our customers to make them aware of the delay. We appreciate your honest review as it allows us to monitor our shortcomings to continually better our service to our customers. Best Regards, PCS Team

Posted 10 years ago

“i havent received anyything or any communication via email replying to my query of not receiving anything but hey i did receive an email of them begging me to review their website so here it goes, good luck ....”

Helpful Report

Posted 10 years ago

Hi Ali, Thank you for your review. We are extremely disappointed to learn that you have not received your goods or any communication as to explain the delay. Upon further investigation, we discovered that there was an issue with one of the IT systems which caused the delay without notification. We do sincerely apologise for the inconvenience caused. We do have procedures in place to let our customers know should there be a delay with their order. Our team have sent you an email to explain in greater detail of the issue. We appreciate your honest review which allows us to monitor our shortcomings to continually better our service to our customers. Best Regards, PCS Team

Posted 10 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 596 reviews