Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.57

4.6 Rating 525 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 525 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive my order after placing it”

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Posted 3 months ago

“Unsuitable packing. The box of test kits arrived crushed.”

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Posted 3 months ago

“The article did not arrive. We waited in all afternoon . The DPD driver arrived at around 1610 but did not get out of his van before driving off. I put all lights on in the house and so it was obvious wewere in. The house is only 4m from the road which is a quiet residential cul de sac of only 5 houses. Why did he not evenget out of the van and ring the working door bell. DPD had the correct postcode and now we have towaste more time rearranging a delivery and waiting in hope. I am dissbled and need this trolley. I will not risk purchasing from you again.”

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Posted 4 months ago

“The mask I received is a cheap version of an NHS mask I had a few years ago. It was uncomfortable and leaked on the first night so I went back to a worn out mask and got one from NHS. Yours was a waste of money. Also it wasn't as advertised. No forehead headgear so the top straps hurt my cheeks”

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Posted 5 months ago

“Website said item was in stock, I needed it as soon as possible so requested next day delivery. Other items arrived but the main one (blood pressure machine) didn’t arrive. When I contacted the team was forwarded an email (which I never originally received) saying the item was out of stock and would be sent after 2 weeks. Disappointed.”

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Posted 8 months ago

“Order was delivered not to me and miles away from the delivery address. I asked you to intervene with couriers but the first thing I get from you is write the review. The courier left the order with someone else miles away and I cannot even raise a complaint becuse you have to do it on my behalf.”

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Posted 9 months ago

“a product that i ordered was fauly .i advised them thet said they would get back. suprise herd nothing.i am of to trading standards.”

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Posted 4 years ago

“I placed an online order which you cancelled because you could not honour the prices shown your web site.”

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Posted 4 years ago

“I ordered and paid via the website and the wrong item came. I'm trying to return it to get the correct item BUT NO-ONE will call me back!”

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Posted 5 years ago

“not actioned as promised”

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Posted 6 years ago

Dear Customer, Thank you for your review. As ever, we always encourage customer feedback to the service and appreciate your time to send this review. Having looked at your order, it was despatched promptly and sent next day. We have also checked with our courier to ensure it was delivered. To this end, we are unsure as to how we have fallen short of your expectations. Please feel free to contact customer services should there be an issue that we are unaware of. Kind Regards, The PCS Team

Posted 6 years ago

“I was charged money on 28 July. Now it is 17 August, and I haven't received the goods.”

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Posted 6 years ago

“Order still is not here, received email 1 day after order advising no stock and delay then stating would be here between 5th and 7th but you took my money and postage is excessive for item.”

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Posted 7 years ago

Dear Customer, Thank you for your feedback. Firstly we would like to apologise for the delay in receiving your order. This is very unlike our normal high standard of service. The item you ordered is coming directly from manufacturer. You received a communication to advise of the delay. As this is not a usual stock item and coming direct from manufacturer, we are currently seeking an explanation as to why the delay and advise you accordingly. With regards to the postage, we are sorry you feel that this is excessive. Unfortunately, there are other costs associated with sending items including, but not limited to, the time involved to package the item, packaging materials, administration time and eventually the courier cost. We feel our postage fee's of £5.95 is reasonable and competitive for orders under £100. The fee is also well displayed at checkout prior to purchase. As this review is the first time we have heard of your complaint, I have forwarded your comments to the customer service team. Again we are sorry to learn of your experience. We do hope to welcome you back as a primary care supplies customer soon. Kind Regards, PCS Team

Posted 7 years ago

“We still have not received the item despite being told we would receive it Friday or yesterday at the latest”

Helpful Report

Posted 7 years ago

Dear Customer, We appreciate the time you have taken to write your review and we are sorry to learn of the issue. From what I can see, you placed your order with us on Thursday with an expected delivery date of Friday or Monday. From our systems, I can confirm the item you purchased was despatched on the Friday for next working day delivery (Monday). Unfortunately we do use a 3rd party courier (DPD) for delivery of goods. Although every best effort is made to get the parcel to you as quickly as possible, there may be instances beyond our control where couriers are unable to deliver on the day stated. IE Broken down van, traffic etc. We will certainly investigate as to why this parcel did not reach you on the day promised by our team. Please be assured however that we did despatch this on time, using the next working delivery service. When you called to follow up today, we did manage to look on the courier's system and was able to give you a delivery time slot. We hope this response is satisfactory and apologise if this has caused any inconvenience. PCS Team

Posted 7 years ago

“terrible experience, i bought something on the 13th and called on the 16th and was told that i will receive it next day ... i never got it next day, so i called again and was told again it will be here tomorrow , so the next day still nothing. then i get an email from staples that the product is out of stock, so all those days i was told it was on its way that was a lie , so i asked for a refund on the 19th and to stop the order, which they claimed they did. but today being the 20th i have received half the order. i wont be using this company again and have gone direct to staples for my products for my company.”

Helpful Report

Posted 7 years ago

Dear Customer, Whether good or bad, we really appreciate your time to write your review. I am sorry about the experience you have had with us on this occasion. To explain, our system works in a way that directly integrates with staples. Once an order is placed on our website for a staples item, an instruction is sent to staples for goods to be shipped directly from their warehouse. 99% of the time, goods are delivered on a next working day basis. We apologise that on this occasion this didn't happen in the way mentioned and we are investigating internally the root cause of the issue. As a gesture of goodwill, we refunded you the entire order and allowed you to keep the goods for free. Again we apologise for the inconvenience this has caused and we hope this was a satisfactory outcome. PCS Team

Posted 7 years ago

“I am extremely disappointed at the service I have received from primary care. I made my order early in the week and was told Thursday latest my goods will be with me. After calling several times I brushed off and told by one of your advisors they would chase it up and get back to me. I received no phone call back and have missed my deadline u needed the goods for Friday. Im still currently waiting for the order no idea when it will come and still awaiting a "call back" I won't be using primary care again in future that's for sure... Lack of communication is unacceptable.”

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Posted 8 years ago

“i havent received anyything or any communication via email replying to my query of not receiving anything but hey i did receive an email of them begging me to review their website so here it goes, good luck ....”

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Posted 8 years ago

Hi Ali, Thank you for your review. We are extremely disappointed to learn that you have not received your goods or any communication as to explain the delay. Upon further investigation, we discovered that there was an issue with one of the IT systems which caused the delay without notification. We do sincerely apologise for the inconvenience caused. We do have procedures in place to let our customers know should there be a delay with their order. Our team have sent you an email to explain in greater detail of the issue. We appreciate your honest review which allows us to monitor our shortcomings to continually better our service to our customers. Best Regards, PCS Team

Posted 8 years ago

“The product we ordered took more than a month to arrive. We had to contact customer services several times a week to find out what was going on. They seemed to know what was going on less than half the times we contacted them.”

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Posted 8 years ago

Thank you for your review and our apologies that your experience with us was not above board. With this particular case, the item did have a longer than usual lead time. Our procedures are to always keep the customer up to date and I apologise this didn't happen on this occasion.

Posted 8 years ago

“I ordered an ophthalmoscope head on 2nd February. It didn't arrive until April 30th. There was zero communication to explain the delay. When I phoned to find out what was happening I received no apology for the delay and each time was told my order would arrive within the week., which didn't happen.”

Helpful Report

Posted 8 years ago

Hello and thank you for taking the time to write a review. Our core values point towards always putting the customer first. On this particular we can only apologise for the lack of communication. We are grateful for your feedback. Generally, we have a very high majority of reviews that praise our services and unfortunately this was an isolated incident.

Posted 8 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 525 reviews