How would you rate
"Gave good advice, very helpful"
"Highly recommend buying your defibrillator here. Sophie couldn’t have been more helpful. I had numerous questions regarding the kit and she answered all of them. Thank you"
"Prompt service and delivery"
"Prinary care responded to my emails immediately, were very helpful on the phone and the shipping speed was excellent."
"Your staff were very helpful"
"Payment was made by PN manager and the sales team could not chase this payment up as the "accounts director" was on A/L so our payment could not be chased. the following week I was told that we would receive the product on a next day delivery which we did not receive until a further 2 days after. The complete product was not sent as the supplier did not have them in stock, we were not told a expected date of delivery for this and still have not received the outstanding products"
Thank you for taking the time to write a review. We are always grateful to hear feedback about your experience with us as it helps us improve in areas we fall short on. We take any negative feedback seriously and whilst we score very well on customer feedback in general, we do feel very disappointed to learn about your issues. We will of course look at your situation in greater detail and will be in touch with you to put things right.
We are very sorry that our usual high standard of customer service has fallen below expectations on this occasion.
Posted 1 month ago
"Great service from Joanna - friendly and answered all queries re a difficult order."
"ITEM TOOK A LONG TIME TO ARRIVE WAS NOT INFORMED WAS ON BACK ORDER."
"Polite, helpful, full clear explanation."
"delivery was very quick after ordering"
"Professional friendly first class service"
"not actioned as promised"
Thank you for your review. As ever, we always encourage customer feedback to the service and appreciate your time to send this review. Having looked at your order, it was despatched promptly and sent next day. We have also checked with our courier to ensure it was delivered. To this end, we are unsure as to how we have fallen short of your expectations. Please feel free to contact customer services should there be an issue that we are unaware of.
The PCS Team
Posted 2 months ago
"Delivered product as advertised, on time."
"Very happy with professional, prompt service and replied to emails.
Would use again and recommend company to others."
"Order was easy to place and was received quickly"
"Helpful member of staff who dealt with enquiry through to delivery and kept me up to date with progress of order."
"Very helpful staff, timely responses and follow up."