Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.59

4.6 Rating 561 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 30th March 2025

Julie Harding

Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

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“Good product. Quick delivery. Helpful customer service staff.”

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Posted 9 years ago

“Quick delivery and easy to place order on website”

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Posted 9 years ago

“Website very informative and staff extremely helpful on the phone. Equipment as described - very good.”

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Posted 9 years ago

“Still waiting for my products to arrive, the carriage cost more than the two items I wanted. Elly in customer service offered to refund the carriage which is great - but still no items 1 week on.”

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Posted 9 years ago

Dear Kayleigh Thank you for your review. We are sorry that there was a delay in recieving the goods. We experienced an IT system failiure that caused the delay. We do sincerely apologise for the inconvenience caused. Our normal standard procedure, in the event of an issue is that we contact our customers to make them aware of the delay. We appreciate your honest review as it allows us to monitor our shortcomings to continually better our service to our customers. Best Regards, PCS Team

Posted 9 years ago

“i havent received anyything or any communication via email replying to my query of not receiving anything but hey i did receive an email of them begging me to review their website so here it goes, good luck ....”

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Posted 9 years ago

Hi Ali, Thank you for your review. We are extremely disappointed to learn that you have not received your goods or any communication as to explain the delay. Upon further investigation, we discovered that there was an issue with one of the IT systems which caused the delay without notification. We do sincerely apologise for the inconvenience caused. We do have procedures in place to let our customers know should there be a delay with their order. Our team have sent you an email to explain in greater detail of the issue. We appreciate your honest review which allows us to monitor our shortcomings to continually better our service to our customers. Best Regards, PCS Team

Posted 9 years ago

“I had difficulty with verifying THREE credit / debit cards for the purchase, but Miss "Perfect" successfully sorted it all out over the phone. Thank you Ms Perfect.”

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Posted 9 years ago

Dear Customer, Thank you for your review. We apologise you had problems with our checkout system. As a responsible company and in an effort to combat fraud, we have put in place an extra layer of security for card payments over the internet. This is called 3d secure which asks the user for a password on the card they are using after submitting card details. 3d secure is common place for almost all vendors on the internet. We apologise for the inconvenience.

Posted 9 years ago

“I have always had really great service. Thank you”

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Posted 9 years ago

“Fantastic service fast delivery”

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Posted 9 years ago

“Very helpful telephone advice, good service”

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Posted 9 years ago

“I dealt with Ryan, who was very helpful and professional”

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Posted 9 years ago

“1. Order was delayed as it was not clear on the site that after placing the order and applying for a GP credit account online I needed to go back into the order to confirm it, after making the credit application so the order was not actioned till I chased it by phone 10 days later. The usual routine is place the order and then check-out, with payment being the final stage not an interim stage. 2. A few days after the order was placed I saw the same item advertised by Seal Medical at £899+vat. 3. Have you sent us an invoice yet? It is not in my puchase ledger folder?”

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Posted 9 years ago

“I had to chase the supplies!!”

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Posted 9 years ago

“very quick service which is what we needed as we had a bit of an emergency with our defibrillator. Had a very good deal also. excellent service.”

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Posted 9 years ago

“Excellent service, but courier delivered to wrong address, despite parcel being labelled correctly. Very helpful staff. Excellent price on item. Would use again.”

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Posted 9 years ago

“Order simply made shipped quickly and arrived safely”

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Posted 9 years ago

“This was the most interesting and knowledgeable Paediatrics course I and my staff have been on. We found it easy to understand, the tutor made it fun, explained why we do things. We were allowed to ask questions and all answers were given time and time again. We will certainly use your company again. Thank you”

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Posted 9 years ago

“excellent”

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Posted 9 years ago

“Sales team very helpful and advised which AED would be suitable for the school. Very efficient all round. Thanks. The Winchcombe School, Newbury”

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Posted 9 years ago

“Excellent service throughout.”

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Posted 9 years ago

“Not the end of the world. Ordered a grey non-chill rim for a littman II stehoscope and was sent a black one. Tiny thing sent in a massive envelope. Great otherwise.”

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Posted 9 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 561 reviews