Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.61

4.6 Rating 584 Reviews

95 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 30th March 2025

Julie Harding

Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

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“Sales team very helpful and advised which AED would be suitable for the school. Very efficient all round. Thanks. The Winchcombe School, Newbury”

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Posted 10 years ago

“Excellent service throughout.”

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Posted 10 years ago

“Not the end of the world. Ordered a grey non-chill rim for a littman II stehoscope and was sent a black one. Tiny thing sent in a massive envelope. Great otherwise.”

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Posted 10 years ago

“Excellent customer centred care. I emailed to see if any kind of discount might be possible because I was purchasing on behalf of a charity. I had an extremely prompt and generous response. Next day delivery was excellent and the defibrillator itself was very easy to set up. Thank you.”

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Posted 10 years ago

“when I first used you the guy I was dealing with was quite matter of fact, and not really interested in the order I had placed, he would not give me a approx date or time scale for the items orderd even though 3 weeks had lapsed, so I send an email to customer services and then got a very pleasent young lady, who goes above and beyond, she is always so helpful, and delivery is always quick when I deal with her, so she has made my experience of the co very good indeed. her name is Elley Perfect.”

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Posted 10 years ago

“Arrived on time, quick and efficient”

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Posted 10 years ago

“very helpful staff memeber Ryan Verrin, responded very quickly to our queries and continued to check in with us to cofnirm we were happy with the order going through”

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Posted 10 years ago

“Needed the item quickly and after a quick check with the suppliers for availability, the item was delivered on time. Thank you for a prompt and efficient service.”

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Posted 10 years ago

“everything went very smoothly”

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Posted 10 years ago

“From the moment we placed order to the date of delivery was excellent, no problems whar so ever and would recommend PCS to new customers”

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Posted 10 years ago

“Arrived promptly, seems to be working ok when switched on and set up although obviously we haven't used it yet! Reasonably priced.”

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Posted 10 years ago

“we have not recieved our order yet although you have invoiced us within 1 day of order and sent a statement the very next day. Where are my chairs? I'll not be paying for them until they arrive and I am happy with them.”

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Posted 10 years ago

Hello and thank you for your review. We really do value your feedback whether good or bad - this is what helps us improve our service. First and foremost, our sincere apologies that the order is not with you yet. The items you ordered is directly shipped by the manufacturer and as such may not operate to the same delivery terms as stock items. With some items on the website, this information should would have been clearly displayed within the product description outlining delivery times. On this occasion however, this was missed off and we apologise for this. I have forwarded your comments to a member of the sales team who will be in touch to advise a delivery date and to do our best to speed the process up. Again we apologise for any inconvenience caused. PCS Team

Posted 10 years ago

“I Bought an office chair from primary care supplies. It was a great price, arrived quickly and was exactly as described. Would certainly buy from again.”

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Posted 10 years ago

“Happy with the service. Next day delivery would have given you full marks .”

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Posted 10 years ago

“I was out all day on Friday, 17th July 2015 when UPS apparently tried to deliver my order and was surprised to have been left a note from them saying they had been unable to deliver the package. This note did not arrive through my letterbox until Saturday, 18th July (I am not certain where it had been left the previous day or who put it through the box). One of the options offered was collection by me from a local UPS agent, and I picked up my order from them on Sunday, 19th July. I do not remember any mention when ordering on-line that the parcel would be taken away if the courier could not obtain a signature, nor do I remember any instructions to be given if the addressee was out at the time of delivery. This is a gated development (flats) and there is a resident porter's office on site where parcels can be left (outside if office is locked). Presumably, UPS gained entry to my block by buzzing another flat number; having gained entry, the parcel could have been left outside my front door or in the relevant cupboard on the landing. For an item the size of a shoe box, with innocuous contents, there was a certain amount of hassle involved in receiving this order which I would have preferred not to have had.”

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Posted 10 years ago

Dear Sheila, Firstly thank you for taking the time to review our services. I am sorry to hear that you experienced issues with delivery. From our end, we processed and shipped your order within 1 working day. As UPS are a third party courier company, we are unable to control their operations therefore cannot answer as to what happened on this occasion other than to apologise on their behalf. With all parcels we send, please understand regardless to size and weight they must be traceable. We have to do this in order for us to continually monitor our couriers and provide security for us as well as you as the consumer should issues arise over delivery. We hope to welcome you back as a customer again soon, Best Regards, PCS Team

Posted 10 years ago

“An outstanding serviced backed by exceptional customer service”

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Posted 10 years ago

“It would be helpful if someone talked me through the installation process”

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Posted 10 years ago

Hello and thank you for your review, I see you have purchased from us a Welch Allyn PC-Based ECG. We are sorry you are having trouble with the installation - We do have a technical support team here that can talk you through the installation. We would be happy to call you at a time that's convienient to go through the process and perhaps remotely install the software for you? Please call us on 0845 862 9500 (option 1) or drop us an email at sales@primarycaresupplies.co.uk a time when we can help do this for you. Best Regards, PCS Team

Posted 10 years ago

“Staff very helpful, service plus order arrived quickly”

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Posted 10 years ago

Hello Tracey, Thank you for your review. As ever, we appreciate the positive feedback and glad to be at service. If there is anything else we can help you with in terms of consumables, equipment and stationery - we would be happy to give you our best offering. Thank you again and hope to welcome you back soon, PCS team

Posted 10 years ago

“Excellent service and response times would definately use them again”

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Posted 10 years ago

Hello and thank you for your kind review. We do appreciate the time in writing this review and happy to know our service was above expectations. Please do let us know if you need anything else. We hope to welcome you back soon! PCS Team

Posted 10 years ago

“The product itself is excellent, I ordered it after the bulb in my original one broke and couldn't find how to order a replacement bulb. My massive issue however was the lenght of time for the delivery. I ordered the product months ago. I can't remember the exact date but it must have been approximately 3-5 months ago. I must queery why the delivery took so long? Marc”

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Posted 10 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 584 reviews