Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,979 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,979 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers 5 star review on 25th June 2025

Anonymous

Prestige Hampers 5 star review on 24th June 2025

Jennifer Christine Lloyd

Prestige Hampers 5 star review on 22nd June 2025

Barbie Harrison

Prestige Hampers 5 star review on 21st June 2025

Roxanne Ellis

Prestige Hampers 5 star review on 27th April 2025

Elizabeth Darling-Mortimer

Prestige Hampers 5 star review on 23rd April 2025

Anonymous

Prestige Hampers 5 star review on 19th December 2024

Christine Locke

727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery overdue”

Helpful Report

Posted 4 years ago

“Slightly disappointed thought it would be more in it for the price tbh xx”

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Posted 4 years ago

“Ordered a cheese hamper for friends, that arrived on time, ordered two Sweet Delights hampers/gifts one for same friends as the cheese delivery, and one for us. Both of us received the wrong hamper, Jam and biscuits, cake etc. destined from someone in Essex (other side of London). Called Customer services and they were very helpful, arranged to sent out our ordered sweet delight hampers, and told us as it was a fault of their suppliers to keep the received hampers free of charge. 5 days later no news, called customer services again after 1 hour wait got through, spoke to same person, again could not fault customer services. Next day our hamper turned up but again wrong contents, similar to the first hamper but included small bottle of Merlot. Had seen these advertised at £24.99, we paid £29.99 for 8 jars of sweets but never got them. Decided to give up and keep hamper sent even though £5 difference, as the Customer services had tried their best to resolve this and we had the first low cost hamper for free. Would I shop again at Prestige, no, however once you get through to customer services they cannot be faulted. However their supplier needs to look at their poor performance otherwise Prestige hampers may have to change their name to Guess whats in the box hampers.”

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Posted 4 years ago

“Found the website very difficult to navigate! Took me over an hour to make 2 purchases!”

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Posted 4 years ago

“the website is a little bit confusing. should exist a bottom to order the items.”

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Posted 4 years ago

“Good service but a bit expensive for the content you got.”

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Posted 4 years ago

“tHE ACTUAL CHOICE OF PRODUCT AND PROCESS OF INSERTING DELIVERY ADDRESSES WAS SMOOTH AND EFFICIENT. tHE LOGIN FOR RETURNING CUSTOMERS WAS TERRIBLE. i TRIED MANY TIMES USING YOUR REPLACEMENT PASSWORD EACH TIME. fINALLY i USED YOUR "eNQUIRIES re login" difficulties. Obviously others have experienced this problem and you are providing a solution. I have changed my password many times over the years because of log-in difficulties, it is a huge downside to using your website.”

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Posted 4 years ago

“Apologies for my last email my hamper as just arrived a day late but it here now thank you”

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Posted 4 years ago

“I sent the port and cheese hamper to my sister and she is happy with it. I have seen the pictures of what was in it and I'm not impressed”

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Posted 4 years ago

“I found your website difficult to use. Especially when entering delivery details. It would not recognise a London postcode.”

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Posted 4 years ago

“too many pop ups!”

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Posted 4 years ago

“There has been no delivery yet!!”

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Posted 4 years ago

“Very disapointe with three hampers i purchased the chocolate one is very tiny looks nothing like the picture. The basket on photo has handles this one does not very diappointed with content's in all three !!! Will not be purchaseing from you again...”

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Posted 4 years ago

“Web site a shambles. Didn't get our 10% off for first time orders, spent ages trying to get new customer details accepted etc etc”

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Posted 4 years ago

“It was impossible to get through on the phone to explain that the new password you gave me did not work. Atter a long wait I was able to get help in the other way avaiable. The whole order took me two hours to do!”

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Posted 4 years ago

“The ease of ordering and delivery was good. I thought the contents and presentation of the hamper was poor, the products look nice but still don’t look worth the money. I will make my own for less in the future.”

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Posted 4 years ago

“I tried to order by phone several times ,but having to wait for at least 20 mins I gave up. I am disabled and and always able to use my hands. Otherwise I hope that my order will be safe and delivered on the date I wanted. thank you. The questions below are not relevant to me. I am not receiving the hamper! Yvonne Havard”

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Posted 4 years ago

“Not very user friendly. It took me several attempts to get the hang of it, but I got there in the end! M&S coulld learn lot from Amazon.”

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Posted 4 years ago

“if ordering one at a time”

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Posted 4 years ago

“The site was fine and the range excellent but I had real difficulty in paying with debit cards (I tried two) and no one to ask. I eventually paid with a credit card which I don’t like doing.”

Helpful Report

Posted 4 years ago

Prestige Hampers is rated 4.7 based on 33,979 reviews