Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 32,374 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 32,374 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

enquiries@prestigehampers.co.uk

Write Your review

Tell us how Prestige Hampers made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Hampers 5 star review on 25th April 2024

Maria Luz Ponce Hernandez

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Hamper for Wickford still has not arrived. Can you reply by email to let us know if & when delivery is due? Thankyou”

Helpful Report

Posted 4 months ago

Thanks so much for the great review, Lin! We’re so glad to hear that Prestige Hampers have been able to help you and your family members make special occasions even more special! We aim to make sure that customers have the best possible experience and we strive to provide the highest quality products. We are also continuously striving to provide the best customer service possible. We want to make sure that all of our customers are satisfied and if you need any help with anything, please don't hesitate to reach out. Thanks again, Lin! Kind regards, Tom.

Posted 4 months ago

“It's been a few years now that we have been sending the parents a Hamper for Christmas and this is the worst layout. I also had problems paying as the clearway tab took me in.”

Helpful Report

Posted 4 months ago

Hello Stephen, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 4 months ago

“Not too bad”

Helpful Report

Posted 4 months ago

Hi Natalie, Thank you so much for your positive feedback of Prestige Hampers! We take great pride in our quality products, fast delivery, and excellent customer service. We strive to make sure each and every customer is delighted with their purchase, and it sounds like we have achieved that with you. Thanks again for your fabulous review. If you need any help or advice in the future, please don't hesitate to reach out. All the best, Prestige Hampers Team

Posted 4 months ago

“It was my fault for not really looking into it but the hampers are definitely far smaller than they appear so that should be kept in mind”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback, Paige! We are very sorry for any disappointment caused while using our service on this occasion. I will feed this back to our supplier. Best wishes, Katie

Posted 4 months ago

“Looks ok but will not be sampling contents until christmas”

Helpful Report

Posted 4 months ago

Thank you so much for the positive review, Patricia! We really appreciate your feedback and are thrilled to hear that you've had such an enjoyable experience with Prestige Hampers. We hope the hamper is enjoyed!

Posted 4 months ago

“Hamper was well received but arrived a week earlier than requested which didn't match up with the date I wanted it to be gifted”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We do apologise for any inconvenience the early delivery may have caused. In peak periods such as Christmas, please be advised that orders can be delivered early to avoid network congestion within our third pary courier services dispatch. Kind regards, Tom.

Posted 4 months ago

“I didn't find your on-line ordering procedure at all easy to use. It took me several attempts to get to order confirmed !!!”

Helpful Report

Posted 4 months ago

Hello Ray, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 4 months ago

“A little disappointed with the content in previous years we had much more my opinion is that it is not value for money any more.”

Helpful Report

Posted 4 months ago

Thanks for the great review Stan! We're so glad to hear that Prestige Hampers was able to make such an impression. We appreciate your kind words about our attention to detail and outstanding customer service. Our team puts a lot of effort into making sure our customers have a positive and enjoyable experience when they shop with us. Kind regards, Tom.

Posted 4 months ago

“Website needs updating and it is difficult to change the things that pop up and make paying difficult . It makes the site feel insecure ...the bot needs removing completely . The site design is a bit trashy flashy and the photographs of poor quality”

Helpful Report

Posted 4 months ago

Hello Susan, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 4 months ago

“Only succeeded at the 3rd attempt, very complicated procedure on line. Hope delivery is a better performance”

Helpful Report

Posted 4 months ago

Hello James, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 4 months ago

“We received an excellent hamper as a gift and we were so delighted that we thought we'd order one as a gift for a friend. What I did not like was that Prestige Hampers insists upon taking more details than are required to pay by PayPal in order, I assume, to facilitate their marketing campaigns.”

Helpful Report

Posted 4 months ago

Thank you for the kind words about Prestige Hampers. We strive to make it easy for you to find the perfect gift for your loved ones. We're so pleased you've been happy with the range of options available and with the helpful customer service team. We value your feedback and always take it on board to ensure our customers have the best possible experience. If you ever have any questions or queries, we're just a call away and would be more than happy to help. We look forward to seeing you again soon! Kind regards, Tom.

Posted 4 months ago

“hampers look great however I had to use a desktop rather than my mobile as it wouldn't render properly on mobile and wouldn't let me scroll down to continue to the next part of the checkout process after selecting what type of account. V frustrating.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave us a review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 4 months ago

“Quick easy and hopefully reliable”

Helpful Report

Posted 5 months ago

Thank you so much for your feedback on Prestige Hampers! We are committed to providing our customers with exceptional service and appreciate your taking the time to provide us with your feedback. We strive to make each customer happy and thank you for highlighting that we were able to do that for you. Thank you again for your kind words.

Posted 5 months ago

“Recipients always seem pleased. Struggled to pay, though.”

Helpful Report

Posted 5 months ago

Hello Stephen, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards, Tom.

Posted 5 months ago

“The service was good apart from not being sent a dispatch notice”

Helpful Report

Posted 5 months ago

Hello David, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Kind regards, Tom.

Posted 5 months ago

“OK OK OK OK OK”

Helpful Report

Posted 5 months ago

Hi Malcolm, Thank you so much for your kind words about Prestige Hampers. We are so pleased to hear that you had such a wonderful experience with us. We take customer satisfaction seriously and always try our best to ensure our customers are happy with the service they receive. We are also here to help should you need any assistance with your purchases in the future. Please do not hesitate to reach out to us. Thank you for your review, we appreciate it! All the best, Prestige Hampers

Posted 5 months ago

“When I ordered this hamper it was priced as £29.99. As I arrived at the checkout page, the price had changed to £30.49 (plus £5.99 delivery!!!). Somewhat unsatisfactory. It is not fair to increase the price of the goods in the time it takes you to order it on-line, and - if you order a hamper, you would expect it to be delivered wouldn't you????”

Helpful Report

Posted 5 months ago

Hello Patricia, Thank you for your review. I am very sorry for this and any disappointment caused. I can confirm this will be for the premium message card. This can be deselected at checkout. Warm regards, Rosie

Posted 5 months ago

“Despite what it says on it's website it is not possible to order multiple items in one go.”

Helpful Report

Posted 5 months ago

Thank you, Michael, for your review! We strive to create an easy and pleasant shopping experience for our customers, and feedback like yours helps us maintain our impeccable standards. I can confirm multiple items can be ordered at the same time. Please do not hesitate to reach out to us if you need help.

Posted 5 months ago

“Dreadful website. Ordered 2 items. Added an address for 2nd item and it overwrite address on item 1 and didn't record it for item2. Dah. Worst I didn't choose special cards but was billed for them. Worst of all the final price before I paid was shown as 85.98, and once I had paid - too late to change - it was 97.96. It looks like I was charged X2 for each delivery. Never again!”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Jane, we are sorry for the concerning experience you had with Prestige Hampers. It sounds like you faced an issue with the website when you tried to add a different address for the second item, and that the final price shown on the payment page was higher than expected. We apologize for the inconvenience this has caused you. I would like to explain our delivery process to clarify any confusion. Since we pack our items separately for optimal protection, there is a delivery charge per item. This is because each item requires its own unique tracking number, and each trackable package incurs a separate delivery charge. Warm regards, Tom

Posted 5 months ago

“Check out procedure so complicated verify and check this etc doesn't make easy transaction.”

Helpful Report

Posted 6 months ago

Hello Daphne, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 6 months ago

Prestige Hampers is rated 4.7 based on 32,374 reviews