Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,567 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,567 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, smooth and concise website layout and prompts. Great!”

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Posted 9 hours ago

“I live in Florida and I always use Prestige flowers to send flowers and gifts to my friends and family in the U.K. They are very reliable and my recipients always tell me that their flowers are fresh and quite beautiful. I would definitely reccomend them. 5 star quality and service.”

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Posted 9 hours ago

“I don’t like doing bad reviews but I am disappointed by this company. Sent a bouquet to a work colleague as they had suffered a bereavement and paid extra for the medium size. What turned up was not like advertised on the website. There were maybe 8 stems in total and dead leaves. Utterly disappointing for £40. I could’ve bought better at a supermarket for £20! Contacted customer services who wanted me to send several photos which I wasn’t prepared to ask for given the reason why the flowers were sent. Will not be using again!”

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Posted 9 hours ago

“Ordered for my friends birthday, upgraded to large.. they have come and some of them are dead and the bunch is so small!!!! Don’t look nothing like what they do online”

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Posted 9 hours ago

“Rubbish flowers rubbish cust service do not use beware”

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Posted 13 hours ago

“I ordered my Mrs some flowers for her birthday with the intention to Wow her and make her happy. This did the complete opposite! Prestige prices with a cheap service and cheap flowers! Payed for next day delivery which was guaranteed to arrive before 1pm. The flowers arrived at 4.30pm so they were late. I also ordered a ‘large’ and was shocked to see how little I got for my money. I am so shocked by the poor quality and size of the order. The total order came to £66. I could have gone to Tesco or my local florist to collect flowers better than this for half the price. Don’t be fooled by the pictures on the website! What a rip off! Do not order from this company. These are the worst flowers I have ever purchased. What a disappointment. Will not be using this company again. Shocking”

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Posted 13 hours ago

“I orders some flowers weeks in advance of the delivery date, I received an email from Royal Mail stating flowers would be delivered two days after the requested delivery date. I tried to contact via call centre to get automated message saying lines were clauses. I tried the live chat, this service appears to use AI and Leo saying that no agents were available. I would not recommend and I will not use ever again!”

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Posted 13 hours ago

“5 star, Fantastic will deffinately use again. Thanks a Bunch....”

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Posted 17 hours ago

Hello Mrs Wilson! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us and that you plan to use us again. Best wishes, Rosie

Posted 16 hours ago

“Ordered and paid premium for next day delivery for 30th April, when I knew someone would be there to receive them. They were not delivered on that day and an attempt was made the following day when there was no one in. as it is Bank Holiday weekend, the earliest they can be delivered/collected is 3rd April, but there will be no one in so cannot be delivered/collected until Tuesday 6th April. What state are they going to be in by then? Prestige is not accepting any fault for this but shouldn't offer next day delivery if they can't meet it. They could have contacted me to say it wasn't possible. Appalling!! 30th April is my sister's wedding anniversary and she lost her husband less than a year ago. I wanted to send her something to let her know we were thinking of her - not much good nearly a week later!”

Helpful Report

Posted 19 hours ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the delivery issues you experienced, especially on such a meaningful occasion for your sister. We strive to provide reliable next-day delivery, and it's clear we did not meet your expectations this time. I understand how frustrating it must be not to have received your order on the date you needed it. We can see from the tracking that delivery was attempted on the 30th and 1st but there was no answer. Best wishes, Rosie

Posted 16 hours ago

“My wife was sent a bouquet from Prestige Flowers by her friends. The snapdragons and roses looked like they had been frozen, with petals damaged or falling off. When we tried to send photos, the company made excuse after excuse, claiming that they couldn't see the photos etc. Not only poor quality flowers but even worse customer service.”

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Posted 1 day ago

Hello Chris, Thank you for sharing your experience with us. I'm truly sorry to hear about the condition of the bouquet your wife received and the challenges you faced with our customer service. We aim to provide not only fresh flowers but also a positive experience, and it's clear we fell short this time. If this has not been resolved, please could I ask that your wife email enquiries@prestigeflowers.co.uk with the order details and 'Review' in the subject line, so I can assist further with this. Best wishes, Ellie

Posted 20 hours ago

“Very disappointed and disgusting what flowers that I ordered for my sister nothing like what was in the picture I paid for will be asking for a refund”

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Posted 1 day ago

Hello, Thank you for bringing this to our attention. I’m really sorry to hear that the flowers you received were not what you expected and that they did not match the picture you ordered. We strive to offer quality products, and it’s disappointing to know we didn’t meet that standard for you. I have reached out directly via email to look into this. Best wishes, Ellie

Posted 20 hours ago

“Disappointed… My Mum received multiple bouquets from different places and the ones I bought from here made me feel embarrassed they were by far the worst of them all”

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Posted 1 day ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the bouquets you sent did not live up to your expectations and that they fell short compared to others your Mum received. We aim to provide flowers that bring joy, and it's disappointing to know we missed the mark this time. Please know that your comments are valuable and will help us improve our service. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 20 hours ago

“Ordered flowers on 29th of April. Next day delivery. Still nit received. No email to confirm a problem. Would very much like a refund. Not impressed at all”

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Posted 1 day ago

Hello, Thank you for reaching out to us regarding your order. I'm really sorry to hear that you haven't received your flowers and that there was no communication about the delay. We understand how frustrating this must be and we want to make things right. I have contacted you directly via email. Best wishes, Ellie

Posted 20 hours ago

“I never hestitate to use Prestige Flowers. Always as good or better than promised and no bother to send from Canada.”

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Posted 1 day ago

Hello Anne! Thank you for your amazing 5-star review! We’re so glad to hear that you consistently choose Prestige Flowers and that we've met your expectations. It’s always our pleasure to deliver beautiful blooms, no matter the distance. We look forward to serving you again soon! Best wishes, Rosie

Posted 20 hours ago

“Beautiful flowers that my daughter Rosie received today. She was absolutely delighted Jeanie Kennedy Mother”

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Posted 1 day ago

Hello Jeanie! Thank you for your wonderful 5-star review! We're thrilled to hear that Rosie loved the flowers and that they brought her such joy. Your kind words mean a lot to us, and we can’t wait to help you create more special moments with our blooms in the future! Best wishes, Rosie

Posted 20 hours ago

“Read other reviews before ordering, I wish I had! Very disappointed with a medium sized luxury bouquet ordered for a friend. The cost including vase and deliver is £75 and bears no resemblance to the picture on the website. I contacted customer service who said that ‘ Based on our assessment, we can confidently affirm that the bouquet meets the required standards in terms of size and quality.’ ! Really poor and I would have got a better quality and size bouquet from a supermarket. Won’t be using this company again.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your review, and I’m truly sorry to hear that your experience did not meet your expectations. We strive to ensure that every bouquet reflects the quality and beauty we showcase on our website, and it's disappointing to know we fell short in your case. I appreciate you reaching out to our customer service team, but I recognise that your concerns were not addressed satisfactorily. In order for us to investigate this further, we would require a birds-eye view image of the bouquet. Best wishes, Rosie

Posted 19 hours ago

“I am very very disappointed with these flowers that i received. They are nothing like the picture on the website. They were for my mother’s birthday and I paid good money for them. They arrived in a big box for her to open and receive such a small bunch of flowers. I will be adding pictures below of what was advertised and what was received.”

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Posted 1 day ago

Hello Anna, Thank you for sharing your feedback with us. I’m truly sorry to hear that the flowers you received did not match what you expected based on our website. We strive to provide beautiful arrangements and I am sorry that we fell short this time. Your comments are important, and I assure you we will use them to improve our service. Best wishes, Ellie

Posted 1 day ago

“Ordered bouquet with lilac memory lane roses. Looked lovely on the web page. Sadly the actual bouquet delivered was pink roses. Just get standard replies when you e mail to complain. E mailed CEO and not a response at all. Would definitely not recommend.”

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Posted 1 day ago

Hello Dorothy, I appreciate you taking the time to share your experience, and I'm truly sorry to hear that the bouquet did not meet your expectations. It's disappointing when a special occasion is not complemented by the quality we strive to provide. I understand how frustrating it can be not to receive a response after reaching out for assistance. Your feedback is important to us, and we will look into our customer service processes to ensure they are more effective in the future. Best wishes, Rosie

Posted 1 day ago

“Fantastic flowers and arrived as scheduled”

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Posted 1 day ago

Hello Jeanie! Thank you for your fantastic 5-star review! We're delighted to hear that you loved the flowers and that they arrived right on time. Your kind words brighten our day, and we look forward to bringing more beautiful blooms your way in the future! Best wishes, Rosie

Posted 1 day ago

“I had my fingers crossed the other horrendous reviews were just a blip, I ordered and paid extra for a LARGE bouquet of flowers for my friends birthday, what turned up is something I could’ve mustered up plucking a few flowers from a field myself, thanks so much for ruining what was supposed to be a nice surprise for her”

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Posted 1 day ago

Hello Toby, Thank you for taking the time to share your thoughts. I genuinely apologise for the disappointment you felt regarding the bouquet that was delivered. We aim to provide beautiful arrangements, and it is disheartening to hear that we did not meet your expectations. Your comments about the quality are invaluable as we continuously seek to improve. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 day ago

Prestige Flowers is rated 4.4 based on 272,567 reviews