Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,906 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,906 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great - easy to use and navigate. Lots of options to choose from (flowers and cards).”

Helpful Report

Posted 18 hours ago

“I ordered some flowers to be sent to a member of Critical care unit in William Harvey hospital in Kent. I paid £65 for the service. The flowers did not arrive, I embarrassingly had to ask the Care unit to check other wards and reception, with no luck. However the carrier service confirmed it arrived. I contacted the customer support and a after a day they sent me a photo and proof which shows the FRESH flowers had been dumped inside a metal container next to a waste container (with no idea of exact location). They call themselves a prestige flowers, where in my humble opinion is a mockery to the meaning of the word. I am left here with £65 out of pocket, embarrassed and disappointed”

Helpful Report

Posted 19 hours ago

“Much Smaller bouquet than in photo. Paid extra £10 for flowers for parents 60th wedding anniversary”

Helpful Report

Posted 22 hours ago

“I had a photo sent me of the flowers that were sent to out very disappointed I was so upset I thought the price I paid and the picture they put up just 1 flower bloom the rest were buds and greenery looked like a bunch of weeds I can't believe a company like them could send something like that out they were terrible”

Helpful Report

Posted 1 day ago

“Terrible flowers and worse customer service. I ordered flowers for a sick friend who reluctantly sent photos upon arrival as they were so bad. The leaves were dying on the peonies and they were old buds. Even the accompanying foliage was brown but I was advised by customer services to pick off the dead leaves (leaving twigs). I was offered a £5 voucher and told the quality was to be expected as “perishable goods”. They are flowers, of course they are perishable but they should arrive fresh. I asked for them to resend a bouquet but they refused. Although I questioned their 100% customer satisfaction guarantee, I was advised that this recourse was £5 only and I could dispute through my credit card company. It was so embarrassing that these were sent on behalf of our business. Prestige Flowera have been sent the photos attached and stand by their product as high quality.”

Helpful Report

Posted 1 day ago

“Received 30th anniversary flowers from friends on Tues,I took a photo to show the sender & apparently was nothing like was ordered,they were awful,looked half dead & now it's Saturday & they are fit for the bin..this is the 2nd time in the last few weeks I've been sent flowers that were disappointing to say the least, would not recommend”

Helpful Report

Posted 1 day ago

“I ordered flowers for my wife's birthday. When they arrived. They were not even opened and half dead. I use this company a lot. But never again. Won't let me add a photo.”

Helpful Report

Posted 1 day ago

“The bunch if flowers were very disappointing was not the full bunch that I thought I was purchasing for £40 for what I got I could have bought petrol station bunch and got more flowers with it. Very poor service and I will not use again thanks.”

Helpful Report

Posted 1 day ago

“HI, well I've just ordered a few gifts to a friend of mine in the UK. I live in Austria, website, pictures looked fab. Like the idea to add extras which I did. Apparantly delivery already tomorrow. Hope my good friend will be happy with her get well delivery. Thank you”

Helpful Report

Posted 1 day ago

“Great easy to use website, good selection choices and comprtitive pricing. Would recommend and I will certainly use again.”

Helpful Report

Posted 1 day ago

“My manager very thoughtfully sent me some flowers for my birthday. They arrived late and were so very lack lustre; both in terms of the appearance of the 'flowers' and their overall health, that I wondered if they'd see the day out. The majority of the 4 real flower bouquet comprised of strange foliage, and I suspect looking at the lilly that they are unlikely to open...they certainly haven't in the 4 days since receipt and the buds appear bruised. It feels disrespectful to ditch a gift from anyone so they only really made it into a vase out of respect. To add insult to floristry, the 'bunch' contained a somewhat oversized stick that looked as if it may been included to hold the shape, yet the large sized dowel simply highlighted how few stems were included. I thanked my boss sincerely for remembering my birthday, but suggested he not order flowers from Prestige for anyone important. 🤭”

Helpful Report

Posted 2 days ago

“Arrived when expected and finally able to surprise my wife after 40yrs. Flowers well boxed and still going strong a week later with the help of food supplied, the extra chocolates were also delicious . Have recommended to my work colleagues great service.”

Helpful Report

Posted 2 days ago

“Too many touch points”

Helpful Report

Posted 2 days ago

“My husband ordered flowers for me for our wedding anniversary, and on the day no flowers arrived. He emailed Prestige that evening and the following morning he was told that they had been delivered and were with Royal Mail! The flowers did arrive late morning, but rather defeats the whole purpose of sending a gift for a particular day and occasion. We won't be using this company again, there are far better flower company options out there.”

Helpful Report

Posted 2 days ago

“Ordering a large bouquet -£56 , it was easy to order, delivery on time, what i have received for the price is a joke, been on a phone and emailing the pictures to them and their reply was: nothing wrong with the bouquet . They are not even issuing a refund , lost money and now have to buy another bouquet. They didn't care that i wasn't happy with the flowers , i will never order from them again.”

Helpful Report

Posted 2 days ago

“The easiest way to send flowers and gifts for all occasions.”

Prestige Flowers 5 star review on 20th June 2025

Helpful Report

Posted 2 days ago

Hello Julieann! Thank you so much for your fantastic 5-star review! We’re really pleased to hear that you found it easy to send flowers and gifts for all occasions. Making your experience smooth and enjoyable is our top priority! Warm wishes, Prestige Flowers

Posted 2 days ago

“Ordering was easy with a great selection of bouquets. Made sending flowers to a friend in the UK as a quick thanks very simple.”

Helpful Report

Posted 3 days ago

Hello! Thank you for your wonderful 5-star review! We're delighted to hear that you found our ordering process easy and our bouquet selection great. Warm wishes, Prestige Flowers

Posted 2 days ago

“I had a terrible experience with them. I paid for a large bouquet of flowers costing 60 pounds. Since I live abroad I trusted them and the reviews. Please don’t get fooled.They delivered the bouquet very late ant 7:15 pm anfter claiming to deliver between 12-2:00pm, and sent a very small bouquet. Will attach pictures to show how they cheated me and ruined my day!!! Really disappointed and do no recommend them at all!!”

Helpful Report

Posted 3 days ago

Hello, I’m really sorry to hear about your experience and understand how disappointing it must be to receive a smaller bouquet than expected. It’s never our intention to let our customers down, and I regret that we didn’t meet your expectations this time. We appreciate your feedback, as it helps us improve our processes. Unfortunately, we’re unable to provide exact delivery times, as our deliveries are handled by a third-party courier. They manage their own schedules and routes independently, which means we don’t have control over the specific timing. We sincerely apologise for any inconvenience or disappointment this may cause. Warm regards, Rosie

Posted 2 days ago

“What an absolute pile of rubbish! Flowers arrived 6 days after due delivery, rotten! A nice gesture to my wife totally ruined. Customer service completely unhelpful as if to say "your flowers will arrive" . Yes but not when they say they should. Bad service, bad product (on delivery) bad customer resolution service. Lesson learned is use another well known flower delivery service that has not let down in the past.”

Helpful Report

Posted 3 days ago

Hello Deri, I'm truly sorry to hear about your experience with the delivery of your flowers and the subsequent service you received. It's disappointing when such a thoughtful gesture does not go as planned, and I understand how frustrating this must be. We appreciate your feedback as it helps us improve our service and ensure this doesn’t happen again. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 2 days ago

“Great support when i couldn't order from overseas - thanks Ellie!”

Helpful Report

Posted 3 days ago

Hello Stephen! Thank you for your wonderful 5-star review! We're thrilled to hear that Ellie was able to assist you with your order from overseas. Providing great support is what we strive for, and it's fantastic to know we could help you out. Warm regards, Prestige Flowers

Posted 3 days ago

Prestige Flowers is rated 4.4 based on 272,906 reviews