Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,491 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,491 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful flowers at excellent prices.Ordering process was good ,quick and easy to navigate. Will definitely be ordering from you again”

Helpful Report

Posted 5 days ago

Hello Irene, Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our flowers beautiful and our ordering process quick and easy. Warmest wishes, Prestige Flowers

Posted 5 days ago

“Just had flowers delivered for my terminally ill mother in law and I'm sorry they've got better bunches in my local morrisons for £15 . Very disappointed will be letting the person know who sent them”

Helpful Report

Posted 5 days ago

Hello Angela, I’m truly sorry to hear that the flowers you received did not meet your expectations. We strive to provide beautiful arrangements that bring joy, and it’s disappointing to learn we missed the mark this time. Your feedback is invaluable, and I will be sure to pass it on to our team for improvement. We kindly ask that the named recipient contact us directly at enquiries@prestigeflowers.co.uk, providing images of the flowers along with the delivery details, and including “REVIEW” in the subject line. Warm regards, Rosie

Posted 5 days ago

“I ordered a bouquet large and chocolates for my cousin overseas. The picture and what she received were not even close. Very embarrassing. One tiny sprig of babies breath. Obviously ordering from overseas is not the way to go. They did not care to rectify my.concern just kept sending standard messages back that the person should follow instructions to get the flowers to bloom. There isn't even enough flowers. That was the biggest size.”

Helpful Report

Posted 5 days ago

Hello Mrs Ivison, Thank you for taking the time to leave a review. We’re truly sorry to hear about your disappointing experience. We understand how important it is for your gift to reflect both your expectations and the joy you intended for your cousin. The bouquet you described does not meet the standards we strive to uphold, and we regret that our communication left you feeling unheard. Warm regards, Tom

Posted 4 days ago

“As always your site is very easy to nagivate and there is a wide selection of flowers and price ranges to choose from. Thank you.”

Helpful Report

Posted 6 days ago

Hello Winnie, Thank you for your amazing 5-star review! We're so glad you find our site easy to navigate and appreciate the variety of flowers we offer. Warmest wishes, Prestige Flowers

Posted 6 days ago

“I was delighted to find Prestige flowers would deliver to Jersey Channel islands! Great choice of colours and wonderfully pretty flower bouquets.Absolutely recommend.”

Helpful Report

Posted 6 days ago

Hello Sarah, Thank you for your wonderful 5-star review! We're thrilled that you found our delivery options to Jersey Channel Islands and our beautiful flower bouquets to your liking. Warmest wishes, Prestige Flowers

Posted 6 days ago

“Terrible customer service. Told to read T&Cs. Deliver dates not acccurate.”

Helpful Report

Posted 6 days ago

Hello, I’m really sorry to hear about your experience with our customer service and the delivery dates. We strive to provide accurate information and helpful support, and it’s clear we didn’t meet your expectations this time. I appreciate your feedback and will be sure to pass it along to our team for review. Warm regards, Katie

Posted 5 days ago

“I absolutely love prestige flowers ! I love the flowers , the different size options , the rewards! I have just placed an order and used £25 credit that I had points on from placing a previous order and downloading the app ! I’ve had a nightmare with other flower providers but never this one. Delivery time amazing also.”

Helpful Report

Posted 6 days ago

Hello, Thank you so much for your wonderful 5-star review! We're delighted to hear how much you love Prestige Flowers, our wide range of options, and the reward program! It’s great to know that your experience has been smooth and enjoyable. Warmest wishes, Prestige Flowers

Posted 6 days ago

“I am writing regarding the order I placed for. Unfortunately, the flowers I received are not what I ordered, and they do not resemble the product shown on your website. This was meant as a gift for our anniversary, so you can imagine my disappointment when the flowers arrived and were completely different from what was advertised. I would appreciate it if you could please look into this and let me know how you intend to resolve the matter. Whether by sending the correct flowers or arranging a refund.”

Helpful Report

Posted 6 days ago

Hello, I’m truly sorry to hear that the flowers you received did not match what you ordered, especially for such a special occasion as your anniversary. I completely understand how disappointing this must have been for you, and it’s not the experience we strive to provide. Please rest assured that we take your feedback seriously, and we will share this with the relevant team. Warm regards, Tom

Posted 5 days ago

“I wouldn't even give 1 star. I have ordered fresh flowers teddy bear and chocolates as surprise delivery to my friend. I ordered 2 weeks in advance and company had plenty of time informing me that they won't be able to deliver to Chanel Isles however they didn't, the charged me and no flowers no teddy delivered not on day of delivery not even after. Shocking customer service not willing to offer reimbursement or track down my order as it is still showing midlands on tracking nearly 4 days after sending order of FRESH flower. Dissapointed with service I don't recommend as they seemingly do not appreciate customers and when the tracking is not working they don't even bother investigate. I wonder if they even send it or just took my money and that's it. DO NOT RECOMMEND. If you wish for flower delivery to your love ones I am sure you will experience better from any other service provider.”

Helpful Report

Posted 6 days ago

Hello, I’m very sorry to hear about your experience and the upset caused by your order not arriving as expected. This is certainly not the level of service we aim to provide, and I completely understand your disappointment. Deliveries to the Channel Islands can take more time, and I regret that this wasn’t communicated to you clearly at the time of ordering. I also want to reassure you that we do not take payment without processing an order. Your order was dispatched from us the day before your chosen date. Thank you for sharing your feedback—we appreciate it as it helps us improve both our communication and service. Warm regards, Katie

Posted 5 days ago

“After many days of trying to get help with my complaint I feel I must send a very negative review. The flowers I sent to my sister and her husband for their 40th Wedding anniversary were nothing like the advertised picture. There was shortage for flowers and what were delivered where not very good. I will never by from Prestige again. I do wonder if the email I got were indeed AI and not real people. Maureen McGrath”

Helpful Report

Posted 6 days ago

Hello Maureen, I’m very sorry to hear about your recent experience and the disappointment caused, especially on such an important occasion as your sister and her husband’s 40th wedding anniversary. This is not the standard we want to deliver, and I completely understand your frustration. A member of our review team will be in touch shortly. Kind regards, Katie

Posted 5 days ago

“I have used this company many a times in the past. I did the same as usual this time, ordered a £50 bunch of flowers for my friend as a treat, 40 year friendship. She send me a picture. It was nothing like I ordered, if I wanted a Tesco £6 bunch I would have gone to Tesco! Instead I went here, as you can see from the pictures they are very different, Jennifer was not bothered apparently a manager had looked at the pictures and said they are the same and wait for flowers to open. No refund.. nothing. It’s been two days and my friend had just messaged to say the flowers are dead. What a waste of £50. Stay away from this company! I now worry what others have received from me in the past. My auntie works at trading standards so I’ve shown her. She’s taking images and emails into work next week- as she can’t believe it either.”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced. We strive for quality, and it’s clear we fell short in this instance. Your feedback is important, and I understand your frustration with the situation and the difference in expectations for your order. A member of our review team has reached out via email. Kind regards, Rosie

Posted 6 days ago

“Website easy to use Great choice of flowers Good price”

Helpful Report

Posted 6 days ago

Hello Pia, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to navigate and appreciated our great selection of flowers at a good price. Warmest wishes, Prestige Flowers

Posted 6 days ago

“I paid the express delivery fee for next day ‘guaranteed’ delivery. The flowers weren’t delivered on time and I was refused a refund for the cost of the express fee. I’d use a different company. Wouldn’t recommend”

Helpful Report

Posted 6 days ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry for the delay and any disappointment this may have caused. As noted on our website, orders sent to addresses further from our distribution centre can occasionally take a little longer in transit. Regarding the delivery fee, this is our standard charge, and there is no additional cost for next-day delivery. Warm regards, Katie

Posted 6 days ago

“Husband order flowers for me for our anniversary and they sent half dead flowers absolutely disgraceful they advise you 100% satisfaction well I would give them 0 our of 100 and it wouldn’t let me add photos to show how bad they were. Way to go to spoil what should have been a lovely anniversary gift”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience, and we’re truly sorry to hear that the flowers did not arrive in the condition you had hoped for. We understand how damaging it can be to receive something that doesn’t match the occasion, especially for a special celebration such as your anniversary. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 6 days ago

“My partner ordered me large flowers a card, box of chocolates and a teddy bear, this was bought as a gift due to it being the anniversary of the loss of my baby. My partner spent £55. To find out that only the flowers and card had been delivered and the chocolates and teddy bear had not. We have contacted them to tell them of this mess up and they have offered us £16 back in credit, not a refund. £16 credit when we have no plans to buy again from this company is pointless. My partner tried to do something nice to honour the date and passing of my baby however prestige flowers decided not to send what was paid for.”

Helpful Report

Posted 1 week ago

Hello Katie, Thank you for your feedback, and we are deeply sorry for the distress this situation has caused you. We understand that this was a very special occasion and that the missing items added to the disappointment of an already difficult time. We take such matters very seriously and appreciate you bringing it to our attention. Your feedback is invaluable as we strive to improve our services. Warm regards, Tom

Posted 6 days ago

“Could someone please answer my email the flowers sent received Friday 5th September by Monday 8th the flowers were almost dead very unusual for Prestige Flowers my best friend uses them regularly via USA I really do not want to go back and let here know what poor quality they were this time”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re truly sorry to hear that the flowers you received did not meet the high standards you expected from Prestige Flowers. We understand how disappointing it can be when things don’t go as planned, especially when making a special gesture for a friend. I have searched our system, and we cannot locate an email from your email address. However, I have reached out directly. Warm regards, Ellie

Posted 1 week ago

Helpful Report

Posted 1 week ago

“I ordered s nice bouquet and received something else,not happy as when someone is ordering the flowers sugestI expect to look like that but nothing looks like in your picture”

Helpful Report

Posted 1 week ago

Hello Claudia, Thank you for your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations. We understand how important it is for the flowers to reflect what you've selected, and we sincerely apologise for any disappointment this has caused. A member of our customer service team will reach out to you shortly to discuss this. Warm regards, Katie

Posted 1 week ago

“I ordered flowers 3 Sept to be delivered on the 4th Sept. I had notification from Royal Mail to say they had sent the flowers to Blackburn Depot in error and sent an apology. They delivered the dead flowers on Monday 8 Sept. I reached out to Prestige flowers who wouldnt replace them. My 82 year old friend couldnt save any of the flowers. I am very disappointed.”

Helpful Report

Posted 1 week ago

Hello Pam, Thank you for taking the time to leave a review. We’re truly sorry for any disappointment or upset caused on this occasion. As advised by our customer service team, the address provided at checkout was unfortunately incorrect. This resulted in your order being sent to the wrong depot, which caused a delay and, regrettably, affected the quality of the flowers. A member of our review team will be in touch with you shortly to discuss this further. Best wishes, Katie

Posted 1 week ago

“Disappointed with flowers that were delivered looked nothing like flowers ordered. I ordered a full bouquet but what I received certainly was not”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear that the flowers you received did not match your expectations or the bouquet shown online. We completely understand how disappointing this must have been, and we sincerely apologise for the upset caused. A member of our customer service team will be reaching out to you directly to look into this further and help resolve the issue. Best wishes, Katie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,491 reviews