Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,522 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,522 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My fiancé got lots of truly beautiful flowers for her recent birthday. Sadly, the surprise flowers I had delivered from Prestige Flowers stood out for all the wrong reasons. I was truly embarrassed. The 2 attached photos show £63 of flowers on day 1 and then on day 3. Words like "sparse", "disappointing", and "dying" come to mind. I could have got much better flowers from Sainsbury's for £15, and from M&S for £25. A refund was refused, (against policy) and in the end, they offered a replacement for the same value. A nice hamper was delivered well after her birthday. But let's remember the original objective; beautiful flowers, delivered as a surprise, on her birthday, to make her happy.”

Helpful Report

Posted 5 days ago

Hello Stuart, Thank you for taking the time to share your experience, and we’re truly sorry to hear that the flowers did not meet your expectations—especially for such an important and thoughtful occasion. We completely understand how disappointing it must have been for your surprise gift to fall short, and we sincerely regret any embarrassment or frustration this may have caused. It's always our intention to deliver fresh, beautiful arrangements that create joy and lasting memories, and we’re very sorry that we missed the mark in this instance. While we’re glad a replacement was arranged, we appreciate that it didn’t fully make up for the missed moment. Your feedback about the quality and value of the flowers has been shared with our team for review, as we’re always working to improve our service and product standards. Best wishes, Katie

Posted 4 days ago

“Easter flowers did not arrive on time despite ordering 3 days prior to delivery on the basis on a Next Day delivery service. No communication to advise order would be delayed, as such issued a query now 4 days late to be told no refund would be made available for either the order or delivery fee paid, they do not provide any delivery assurances despite paying for a Next Day premium delivery service. Very dissappointed in the policy and delivery communications or lack thereof, won't be recommending or using them again.”

Helpful Report

Posted 5 days ago

Hello, Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience. We sincerely apologise that your Easter flowers did not arrive on time and that you were not notified of the delay. We understand how disappointing this must have been. While we do our best to meet all delivery expectations, especially around busy seasonal periods, unforeseen delays can occasionally occur. We regret that our communication fell short in this instance and that the resolution provided did not meet your expectations. Your comments regarding our delivery policy and service have been noted, and we will pass them along to the relevant team for review. Warm regards, Katie

Posted 4 days ago

“If I could rate them a zero then I would. My friend ordered me some flowers with a vase from "prestige " flowers. The flowers were not in the best condition when they arrived, so much so, that a social media photo was not posted. Anyway, when I met up with her a few days after I received them, she told me they should have come with a vase... So, I contacted the customer service. It seems that 3 days is the maximum time to "complain", but a £10 voucher should pacific you. I wish my friend would have used my usual flower people, who have never let me down. I would never recommend Prestige Flowers to anyone.”

Helpful Report

Posted 5 days ago

Hello, Thank you for taking the time to leave a review. I'm sorry to hear that your experience with our flowers didn’t meet your expectations and that we missed the mark with your order. We strive to ensure that every delivery is satisfactory, and it's disheartening to learn we fell short this time. I appreciate your feedback regarding the customer service response and the time frame for complaints. We continually work to improve our service and your comments will certainly help us in that effort. I can see that our customer service team did confirm with you that there was no vase added to the order and therefore the customer was not charged for this. Best wishes, Katie

Posted 4 days ago

“Terrible customer service”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. I'm sorry to hear that you had a disappointing experience with our customer service. We always strive to provide the best support possible, and it’s disheartening to learn that we fell short in this instance. Your feedback is important to us, and we will use it to improve our service in the future. Best wishes, Katie

Posted 4 days ago

“Absolute waste of time. Ordered flowers specifically for Easter Sunday to be delivered on that date, the flowers weren’t delivered on that date. Now this may be royal mails fault, but why use a postal service that use reduced hours on bank holidays? Jennifer from customer service was useless and offered no solutions just blamed Royal Mail. They charge a premium and can’t satisfy people’s orders, would avoid at all costs.”

Helpful Report

Posted 5 days ago

Hello Tom, Thank you for your review. I'm sorry to hear that your experience with us didn't meet your expectations on such an important occasion. I appreciate your feedback regarding our delivery service and understand your frustration. While we aim to provide reliable service, we regret that we fell short this time. Your comments about the customer service interaction will be taken on board, as we continuously strive to improve our support. Best wishes, Ellie

Posted 4 days ago

“I really enjoy sending gifts with Prestige Flowers, they always arrive next day and look great, and the flowers last for ages.”

Helpful Report

Posted 5 days ago

Hello James! Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoy sending gifts with us and that our flowers consistently impress with their timely delivery and lasting beauty. Best wishes, Rosie

Posted 5 days ago

“I have been customer of prestige for few years and I always love it.”

Helpful Report

Posted 6 days ago

Hello Rowena! Thank you so much for your wonderful 5-star review! We’re delighted to have you as a loyal customer for the past few years and are thrilled to hear that you always love our flowers. Best wishes, Rosie

Posted 5 days ago

“Absolutely beautiful flowers!”

Helpful Report

Posted 6 days ago

Hello! Thank you so much for your lovely 5-star review! We're absolutely delighted to hear that you found our flowers to be beautiful. Best wishes, Rosie

Posted 5 days ago

“Great Company. Great Product. Great Service. Customer service is second to none, and I would recommend this company to all.”

Helpful Report

Posted 6 days ago

Hello William! Thank you for your outstanding 5-star review! We're so glad to hear that you appreciate our products and service. Your recommendation means the world to us, and we’re committed to maintaining the high standards you've come to expect. Best wishes, Rosie

Posted 5 days ago

“I ordered a plant and a teddy bear for my son's birthday today, and it was a scam. The service claims they don't have the product, which they continue to advertise on the website at a lower price. And they're no longer advertising the teddy bear. They've betrayed my trust. I hope for a prompt response and a refund.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointment and understand your frustration. It’s never our intention to cause any inconvenience, and I deeply regret that we weren’t able to fulfill your order as expected. I can confirm that the plant originally ordered is no longer listed on the website, as it is currently out of stock. However, the teddy bear is still available and in stock. I can also see that your order was delivered yesterday. If you experience any issues or have any concerns regarding your order, please don’t hesitate to contact us at enquiries@prestigeflowers.co.uk with your order number. We’ll be happy to assist you further. Best wishes, Katie

Posted 4 days ago

“Order flowers for a friend to be delivered on a Saturday. They tried to deliver with little effort not waiting for long all recorded on ring door bell put the flowers back in thier van on a bank holiday!!! So guess they will be dead when they try again after holiday. What a waste of my money !!!!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I’m really sorry to hear about the delivery issues you experienced. It’s concerning to learn that the flowers weren’t delivered as expected, and I completely understand your frustration. I’ve checked the tracking and can confirm that a delivery attempt was made as requested, but unfortunately, there was no answer at the address. Best wishes, Rosie

Posted 5 days ago

“Ordered flowers for my very poorly mother in hospital to be delivered on 20th April. No mention they use Royal Mail and no mention this was not possible. Never ordered flowers like this before....won't be ordering again. Due now to be delivered on Tuesday .....they will be dead by then. Very, very poor service. Am really upset.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry to hear about the issues you faced with your order and the distress it has caused during such a difficult time. We understand how important it is for flowers to arrive fresh and on time. I can see that your order was delivered today. If you notice any issues with the quality due to the delay, please email us some photos at enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. We'd be happy to look into this for you. Best wishes, Rosie

Posted 5 days ago

“The Easter Flowers, bouquet are absolutely beautiful. Fantastic service throughout. Thank you.”

Helpful Report

Posted 1 week ago

Hello Michaela! Thank you for your amazing 5-star review! We're so pleased to hear that you found our Easter bouquet beautiful and that you experienced fantastic service. Best wishes, Rosie

Posted 5 days ago

“I've been using Prestige for several years now, there are flowers to suit all occasions and budgets and the delivery is spot on, they've never let me down 🥰”

Helpful Report

Posted 1 week ago

Hello! Thank you so much for your fantastic 5-star review! We truly appreciate your loyalty over the years and are thrilled that our flowers cater to all your occasions and budgets. Best wishes, Rosie

Posted 5 days ago

“Terrible, requested to be delivered on Sunday, booked the flowers at start of the week. No mention that they would not deliver on a Sunday but they let you book that day!? Very poor I would avoid…”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’ve checked the tracking for your order and can confirm that it was delivered on the 20th of April, as requested. We’re very sorry for any confusion or inconvenience caused by the email you received from Royal Mail. Best wishes, Katie

Posted 5 days ago

“Do not order from this company, I ordered flowers for my daughter giving birth and got completely the wrong bunch, also some of flowers had mould on them, I am taking this further if I get no resolution.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're very sorry to learn that you received the wrong bouquet and that some flowers were in unacceptable condition. This is not the standard we strive for, and we understand your disappointment during such a significant occasion. I can see that a fresh bouquet has been arranged for delivery tomorrow. Best regards, Katie

Posted 5 days ago

“i have requested that flowers be delivered for my wifes birthday on 20 04 25 ,there was or is no mention that they would be delivered by Royal mail or that they do not deliver on sundays ,if i had know this i would have gone somewhere else very ,very poor service ,i have recieved an email saying going to be delivered tuesday 22 04.25 very un satisfied customer”

Helpful Report

Posted 1 week ago

Hello Douglas, Thank you for your review. I’ve checked the tracking for your order and can confirm that it was delivered on the 20th of April, as requested. We’re very sorry for any confusion or inconvenience caused by the email you received from Royal Mail. Warm regards, Rosie

Posted 5 days ago

“Expensive, poor quality flowers and poor customer service. Compared what was ordered to what delivered in the pictures. They made no attempt to resolve the issue "Having reviewed the photographs you provided with our Florist Manager, we have determined that there are no apparent quality issues". Avoid them.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re deeply sorry to hear that your experience with us did not meet your expectations and that you felt the quality of the flowers fell short. We strive to deliver beautiful arrangements, and your feedback is vital for us to improve. We'll pass this feedback along to the relevant teams to help improve our services moving forward. Best regards, Katie

Posted 5 days ago

“Fabulous. Arrived when stated with clear delivery window. Mum was impressed and 3 weeks later the flowers are still alive and kicking.”

Helpful Report

Posted 1 week ago

Hello! Thank you for your amazing 5-star review! We’re so glad to hear that your mum was impressed and that the flowers are still going strong three weeks later. Best wishes, Rosie

Posted 5 days ago

“Two bouquets sent, one as a replacement for the first. Within three days, several of the flowers were drooping and looking very unhealthy meaning the look of the whole bouquet was ruined. I sent photos to prestige and they said there were no issues…order elsewhere”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience with us. We're genuinely sorry to hear that the quality of the bouquets fell short of your expectations and that you had a disappointing experience with our service. It’s concerning to hear about the condition of the flowers shortly after delivery. Your feedback is incredibly important to us, and we will be addressing your comments with our team to ensure improvements are made. We appreciate your insights and hope to provide a better experience in the future. Best wishes, Katie

Posted 5 days ago

Prestige Flowers is rated 4.4 based on 272,522 reviews