Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,245 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with flowers and service”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your kind words. We’re glad you were pleased with the flowers and the service. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Ordered flowers for my parents 60th wedding anniversary in plenty of time from Prestige Flowers, to be delivered today to a hotel where they are staying for the occasion. Advised by Royal Mail they would be delivered tomorrow, which is not my parents' wedding anniversaty and they won't be at the address. Spoke to customer services and best they could offer me was 'Sorry for your concern' and to wait because the time window might be updated by Royal Mail and there's 'nothing' they can do. I wouldn't trust an important or significant occasions to be honoured by this company.”

Helpful Report

Posted 4 weeks ago

Hello Sarah, We’re very sorry to hear about the delivery issue and the frustration it caused on such an important occasion. We understand how disappointing it is when a delivery window isn’t met and the experience with our team didn’t meet your expectations. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“The flowers were delivered on time and looked exactly like the image on your website. Beautiful! Your website was easy to use. I ordered from Vancouver Canada and had not issues delivered to my Aunt. Thank you, I'll keep using you for all my family celebrations when I can't be there. Leah”

Helpful Report

Posted 1 month ago

Hi Leah, Wonderful to hear the flowers arrived on time and looked exactly like the image, and that the website was easy to use. We’re glad you could share them with your Aunt in Vancouver. Kind regards, Team Prestige Flowers

Posted 4 weeks ago

“Very clunky check out process. Much better if you can purchase as a guest. No requirement for you to know my address etc.”

Helpful Report

Posted 1 month ago

Hello, Thank you for oyur review. We do have a checkout as a guest option. We are sorry you missed this. Kind regards, Rosie

Posted 4 weeks ago

“I don’t recommend at all. There is even a 280+ member group on Facebook talking about how horrible their experience was. Ordering from them is the definition of what i ordered vs what I received. They advertise next day delivery. I didn’t receive my order the next day. In fact I had to go to Royal Mail to collect it. I ordered specifically for a graduation and I spent £40. Due to the condition of the flowers I couldn’t use them for the graduation, in fact I had to buy one from Aldi which was a lot better and cheaper. After the whole ordeal I asked for a refund and they told me that the issue didn’t warrant a refund. Btw I got the medium size…. Please see the pictures … According to them the issue didn’t warrant not even a part refund, instead they offered another bouquet, DAYS after the graduation. Ridiculous. I don’t recommend at all So I wasted £40 to get a bouquet that wasn’t presentable and that wasn’t used £10 uber to the post office to collect the partly withered bouquet and £15 to get one from Aldi. All because I chose to buy from Prestige Flowers.”

Helpful Report

Posted 1 month ago

Hello Michael, We’re sorry to hear your order didn’t arrive the next day and that the bouquet didn’t meet expectations, especially for a graduation. We understand how frustrating this has been. A member of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Good they deliver on a Sunday.”

Helpful Report

Posted 1 month ago

Hi Chris, Great to hear that Sunday delivery works for you. We appreciate you taking the time to let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“very disappointed with the flowers. Nothing like what you advertised. I would NEVER use you again, nor would I recommend you to anyone. where were the lilies. I wouldn't give you any stars for what you sent. una mchugh”

Helpful Report

Posted 1 month ago

Hello una, We’re sorry to hear your experience didn’t match what you expected and that the lilies were not as advertised. This isn’t what we aim for. A member of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Ordered these for a friend and forgot to add the message . The customer service on Chat was excellent - waited only 1 minute and was dealt with very efficiently and my message was added to the order Flowers were delivered on time and are as described and beautiful, my friend loved them Will definitely use this company again”

Helpful Report

Posted 1 month ago

Hi Paula, Thank you for your kind words. We’re glad to hear the chat was helpful, the message got added, and the flowers arrived on time and were enjoyed. Kind regards, Team Prestige Flowers

Posted 1 month ago

“order p1273958 lovely fresh plant delivered on time very happy .”

Helpful Report

Posted 1 month ago

Hi Anne, Thank you for your kind words. We’re glad to hear the plant was lovely, fresh, and delivered on time, and that you’re very happy with it. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Product and packaging effect was excellent.”

Helpful Report

Posted 1 month ago

Hi Harry, Thank you for your kind words. We’re glad to hear the product and packaging effect was excellent. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Prestige Flowers have been very reliable and useful to me for thank you’s, Birthdays and apologies in general life and business. I use them often and the recipients tend to be very thankful for the gift. I recommend them highly 👏👏👏”

Helpful Report

Posted 1 month ago

Hello, Thank you for your kind words. We’re glad to hear you’ve found Prestige Flowers reliable and useful for thank you’s, birthdays, and apologies, and that recipients are thankful for the gift. We appreciate your recommendation. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Fantastic product Fantastic service Great value for money”

Helpful Report

Posted 1 month ago

Hello Angela, Thank you for your kind words. We’re thrilled to hear you enjoyed the product, service, and value. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I ordered some flowers from this company from Canada to be delivered to my elderly parents in England for their anniversary. When they recieved the flowers THEY WERE NOTHING like they advertised!!! It was a pitiful display that cost $130!! I contacted customer service and sent them actual pictures, they wanted me to get my elderly parents (in their 90's) to take some more pictures! I was horrified! I would never use this company again.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that the flowers did not match what was advertised and that our request for a photo caused you additional distress. We understand how disappointing this must have been for both you and your parents. As an online florist, we do normally require photographic evidence when investigating issues with items that have been received. However, we understand that this isn't always possible. In these circumstances, we may still be able to offer alternative forms of compensation, and we are committed to working with you to reach a fair and satisfactory resolution. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Prestige Flowers, thank you for delivering the most beautiful flowers and gifts to my daughter. I trust them year after year to help me to make my daughter's birthday special.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your kind words. We’re thrilled to hear the flowers and gifts helped make your daughter’s birthday special, and that you’ve trusted us year after year. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Order and paymenteasy straightforward. If the delivery is on time then I will use again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We’re glad to hear the ordering and payment were straightforward, and that on-time delivery would mean you’d use us again. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I cannot recommend Prestige Flowers based on my experience. The bouquet delivered bore little resemblance to the one advertised on the website. It was noticeably less full, had fewer feature flowers and lacked the overall presentation that persuaded me to place the order in the first place. While I understand that fresh flowers naturally vary and some blooms arrive in bud, those factors did not explain the significant differences between what was advertised and what was delivered. What disappointed me most was the company's customer service. Rather than addressing my specific concerns or the comparison photographs I provided, I received what appeared to be the same generic response multiple times, repeatedly referring to flowers opening over time without acknowledging the actual issue I had raised. After exhausting every attempt to resolve the matter directly, I had no option but to escalate my claim to PayPal who ultimately resolved the matter. I expect businesses to stand behind the products they advertise and to genuinely consider customer concerns rather than rely on template responses. Unfortunately, that was not my experience with Prestige Flowers, and I will not be using them again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re sorry to hear the bouquet didn’t match the website and that you felt the responses didn’t address your concerns. After further investigation, I can see our team advised you correctly. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I have used Prestige Flowers twice before,this is the third time for birthday bouquets, I have told the flowers arrive in wonderful condition, and are so beautiful lasting a lengthy time. We'll done Prestige an thank you.”

Helpful Report

Posted 1 month ago

Hello Elaine, Thank you for your kind words. We’re delighted to hear the birthday bouquets arrived in wonderful condition and lasted a long time. We appreciate you choosing Prestige Flowers again. Kind regards, Team Prestige Flowers

Posted 1 month ago

“My mother has received a condolence bouquet from family members for the sad loss of her husband, my step father who passed away suddenly a week ago today. She was then further distressed to see some of the flowers she'd received die within 2 days of receipt and the rest of the bouquet to badly deteriorate by day 5. Having lost her hubby, watching the flowers sent in his name also die seemed cruel. I complained to the company and they offered a £10 credit for a future order. I think they must have lost the plot. Needless to say, we declined the credit and I hope we never receive flowers from this company again. Heartless!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are sorry to hear of the disappointment you faced with this order. I can see you are in contact with our supervisors, and we will ensure this is resolved to your satisfaction. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“The vase was broken some of the flowers were wilted as it was a gift to me I have had to say everything was ok when it was not. The box was left lying down when it stated stand upright.”

Helpful Report

Posted 1 month ago

Hello, We’re sorry to hear about the broken vase, wilted flowers, and the box being left lying down. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Great value for money. Quick delivery. Easy ordering process..”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. We’re glad to hear you found great value, and that delivery and the ordering process were quick and easy. Kind regards, Team Prestige Flowers

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 274,245 reviews