Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,077 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,077 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am sharing my experience so other customers can make an informed decision. I placed an order requesting a next-day delivery for a birthday. The order was not delivered on the requested date because the company ran out of stock of one item. Instead of sending the available items or offering an immediate solution, they paused my order without informing. After multiple messages, I finally convinced them to deliver my purchase, but it never arrived. The flowers were not delivered in time for the birthday, and the company is now refusing to issue a refund, claiming that a delivery attempt was made—even though no delivery was ever attempted. The issue is not only the missed delivery date, but the lack of responsibility, communication, and resolution. As a customer, I paid for a specific date and service, and that service was not fulfilled. I cannot recommend this company based on my experience.”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear about the missed next-day delivery and the confusion around your order. This is not the service we aim to provide, and I understand how frustrating this must have been. I can see a member of our reviews team reached out 2 months ago with a resolution, and you have not yet responded. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Absolutely atrocious delivery service. A bouquet was to be delivered to The Virgin Hotel in Edinburgh, there is construction in that area , instead of finding a place to stop , and make the delivery, I was told customer refused. Absolutely incorrrect I checked and no delivery was ever made or refused at the hotel. Of course , Prestige have taken the money and will do nothing to correct the situation or talk to the courier. I will never recommend them or use them again, your far batter off using local florists. , which I will now do.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We are sorry to hear about the delivery issues you experienced and understand how disappointing this must have been. Please understand that when an order is refused by the recipient, we are unfortunately unable to offer compensation, as this decision is outside of our control. If you require any further assistance, our team would be happy to help. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I'm an 80-year-old living in New Zealand and it's nice to know that I can rely on Prestige Flowers to "deliver" in both senses of the word, when I need to celebrate my UK families special occasions.”

Helpful Report

Posted 3 weeks ago

Hello Duncan, Thank you for your wonderful 5/5 review. We’re thrilled you can rely on Prestige Flowers to deliver in both senses of the word for your UK family’s special occasions. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Great service so easy for me to order and send flowers from New Zealand to UK and they were delivered the following day. Would highly recommend”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5/5 review. We’re thrilled that ordering from New Zealand to the UK was so easy and that the flowers were delivered the next day. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“This made my mum very happy when she received it. It was a shame it arrived the day after her birthday when I booked it for but otherwise I always use them”

Helpful Report

Posted 3 weeks ago

Hello Lynette, Thank you for your wonderful 4/5 review. We’re glad it made your mum very happy. We’re sorry it arrived the day after her birthday. If there’s anything we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“My flowers were a gift after I had a stay in hospital , the vase was broke when they arrived didn’t even need to open the box could hear the broken glass , and the bouquet I received on there last legs a garage bunch would have put this to shame , my cousin paid 40 pounds in total and all you offer on compensation was the price of the broken vase totally unacceptable”

Helpful Report

Posted 3 weeks ago

Hello Sandra, I’m really sorry to hear about the broken vase and the condition of the bouquet. This is not the standard we aim for, and I understand how disappointing this must be. I can see you have been in contact with our customer support team, and this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Beautiful Arrangement”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5/5 review. We’re thrilled you loved the beautiful arrangement. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Flowers does not look like online picture”

Helpful Report

Posted 3 weeks ago

Hello Anette, I’m really sorry to hear that the flowers didn’t resemble the online picture. We understand how disappointing this can be. A member of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“The order process was simple but I was constantly being upsold to and had to carefully remove the unwanted extras that I didn’t select before placing my order.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re glad the order process was simple, but sorry you felt upsold and had to remove unwanted extras. We’ll pass your feedback to the team to improve the checkout experience. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Ordering from Australia to send flowers to family in UK is so simple .... Last time I ordered flowers they arrived on time and I was told they were beautiful.. :)”

Helpful Report

Posted 3 weeks ago

Hello Suzanne, Thank you for your wonderful 5/5 review. We’re delighted to hear that ordering from Australia to the UK is simple, and that the flowers arrived on time and were described as beautiful. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Disappointing customer service - my order was not delivered on the selected day. Upon asking the customer service team about the issue, they indicated it was out of their hands due to a third party delivery service. No options for cancellation, delivery to a new address (initial order was to temporary rental), or refund provided. Only indication was that I should reach out to third party service, Royal Mail, for additional options, of which there were none available on the Royal Mail portal.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I bought the Hyacinth and tulip bouquet for my girlfriends birthday and I was extremely disappointed with the product that was provided. I appealed to the customer services team who let me know that the bouquet they provided was approved by the florist and was to an acceptable standard, we just needed to follow the instructions on the flower care guide. They were unable to review my photo as it was taken outside of 3 days since it arrived. The flowers never actually bloomed and went from image 1 to image 2 within 4 days whilst following the guide given”

Helpful Report

Posted 3 weeks ago

Hello Matthew, I’m truly sorry to hear that the hyacinth and tulip bouquet did not meet your expectations. After further investigation, I can confirm that you provided a clear, time-stamped image of the bouquet taken a couple of days after delivery, which showed the flowers in good condition. The image referenced above, however, was taken more than 7 days after delivery. Based on the evidence provided, our Customer Support team has advised you correctly in line with our policy. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Excellent choice of product and good web site. Thanks a lot, Noel”

Helpful Report

Posted 3 weeks ago

Hello Noel, Thank you for your wonderful 4/5 review. We’re glad you found the product excellent and the website good. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Always beautiful and delivered on time. Thank you”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5/5 review. We’re thrilled you found the bouquet beautiful and that it was delivered on time. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“The flowers are lovely the service is excellent and prices are very reasonable”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5/5 review. We’re thrilled you loved the lovely flowers, the excellent service, and the reasonable prices. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Lovely flowers, reasonable price, option to be delivered with vase, fast delivery, web site easy to use!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5/5 review. We’re thrilled you enjoyed the lovely flowers, the option to be delivered with a vase, reasonable price, and fast delivery. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Lovely gift!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5/5 review. We’re thrilled you loved the lovely gift. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Good selection of quality flowers at competitive prices. Online services easy to use, prompt delivery and packaged well. Regular customer.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5/5 review. We’re glad you enjoyed the good selection, easy online service, prompt delivery, and secure packaging. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Prestige have always delived beautiful fresh flowers to my friends and family all recipients have accepted with a greatful thanks. Highly recommend.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5/5 review. We’re glad Prestige Flowers has delivered beautiful fresh flowers to your friends and family and that they’ve been received with grateful thanks. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I have just received a bouquet of flowers and there is no colour co-ordination, thick twigs of half dead eucalyptus, 4 pink roses, bright yellow euphorbia blue everlasting dried flowers, yellow chrysanthemums. So many lovely flowers to choose from and I’m sorry but not at all appealing. No Prestige in my thoughts”

Helpful Report

Posted 3 weeks ago

Hello, I’m sorry to hear your bouquet didn’t meet expectations with the colour coordination and overall arrangement. We value your feedback and would like to make this right. A member of our reviews team has now reached out to you. Kind regards, Tom

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 274,077 reviews