Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,829 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing. Had to wait in for Royal Mail for an apparently untrackable package (they eventually delivered after 5.30pm) - then the flowers themselves (over 60 quids worth) were nothing like the picture. Ultimately disappointing and I won’t use “Prestige” again.”

Helpful Report

Posted 6 days ago

Hello Adrian, Thank you for your feedback. We're genuinely sorry to hear that your experience did not live up to your expectations. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Regarding the flowers, we aim to provide arrangements that match our images, and it's disappointing to hear that this was not achieved in your case. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 5 days ago

“Very good web site easy to use clear photos.”

Helpful Report

Posted 6 days ago

Hello Chris! Thank you for your wonderful 5-star review! We're so glad you found our website easy to use and that the photos made your selection process clear. Best wishes, Prestige Flowers

Posted 5 days ago

“Awful service. Purchased for my wife for our anniversary (£40) and had a problem with Royal Mail. Royal Mail returned to sender and despite my willingness and request to pay for shipping (again), Prestige refused to re-ship my order or refund me. They kept my goods and kept my money, with no recourse for me as their customer. This business is clearly more interested in keeping your money than it is in obtaining or keeping customers.”

Helpful Report

Posted 6 days ago

Hello Jon, Thank you for sharing your experience. We're truly sorry to hear about the issues you faced regarding the delivery of your order. We strive to provide excellent service and it’s disappointing to hear that we did not meet your expectations this time. I have reached out via email. Warm regards, Ellie

Posted 5 days ago

“Quality and quantity awful”

Helpful Report

Posted 6 days ago

Hello, Thank you for taking the time to share your concerns with us. We’re truly sorry to hear that the quality and quantity of the flowers did not meet your expectations. It's important for us to provide the best possible experience for our customers, and we regret that we fell short this time. We appreciate your feedback, and we will be reviewing this with our team to ensure we improve in these areas. Warm regards, Rosie

Posted 5 days ago

“I would never order flowers from this company again. I ordered large bouquet of roses for my wife’s birthday. The flowers arrived a day late and when complaining to customer service you just get corporate response of we fo not guarantee delivery. Once the roses did arrive was very disappointed in quality and quantity, not sure how anyone can describe 14 small roses as a large bouquet”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear that your order did not meet your expectations and the delivery delays added to the disappointment. We aim to provide bouquets that match our descriptions, and we regret that the roses you received fell short of what you anticipated. Your feedback about the quality and quantity is important, and we will be using it to further improve our service. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 6 days ago

“Having used Prestige flowers for years was really excited to send my daughter something for her birthday as I was unable to see her during the day. Very disappointed to say the least. Nothing like the photo (even with flower food to help bulk it out - great advice from the customer service team!) local florist costed up at around £20-£23 for what she received not anywhere near the £48 I paid! Would definately not pay to upgrade the size and would be hesitant to reorder again as I feel their standards have dropped.”

Helpful Report

Posted 6 days ago

Hello, Thank you for taking the time to share your thoughts with us. We're genuinely sorry to hear that the bouquet you received for your daughter's birthday did not meet your expectations. We strive to provide arrangements that match the beautiful images displayed on our website, and it’s disappointing to learn that this was not the case for you. Your feedback about the value of the bouquet is important to us, and we will be addressing this with our team to ensure our standards remain high. Warm regards, Rosie

Posted 6 days ago

“ORDERING PROCEDURE CLEAR & STRAIGHTFORWARD, MANY THANKS.”

Helpful Report

Posted 6 days ago

Hello Mary! Thank you for your fantastic 5-star review! We're delighted to hear that you found our ordering procedure clear and straightforward. Your feedback really means a lot to us, and we strive to make the process as easy as possible for our valued customers. Kind regards, Prestige Flowers

Posted 6 days ago

“Very disappointed! Wont be buying again!! What you see is NOT what you get! First of all flowers do not match the reality of the pictures on their website! Two of the species of flowers were missing from the flower i got, like the Snapdragons and Phlox. But they were in their pictures. Expected to get what was shown. Paid extra £10 for large bouquet. And to my knowledge they were medium size. Over all i spend 50£ on them, honestly in supermarket that kind of flower bouquet be £25 no more. Order for my daughter surprise delivery for her birthday and i am very disappointed and actually ashamed that flowers didn’t meet my expectations. Don’t recommend, and I wont by buying there anymore!!!”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience did not meet your expectations. We completely understand your disappointment. Our goal is always to deliver bouquets that closely match the images on our website, and we regret that key flowers were missing from your arrangement. While substitutions can sometimes be necessary due to seasonal or supply availability, they should never leave a bouquet looking incomplete or underwhelming. If not done already, please could you reach out to our customer service team with some images of the bouquet and your order number and we would be happy to look into this for you. Best wishes, Rosie

Posted 6 days ago

“I would’ve given them a 0 star rating if I could. Do not purchase from this company. I’ve had an awful experience with this company. I received a bunch of flowers of over £50 off my partner for our anniversary on the 31st May. They arrived looked lovely, roses weren’t opened and some dead leaves but didn’t think anything of it. Last night (3rd day of receiving) noticed the flowers have died, the roses haven’t opened they’ve flopped. I’ve had them officially 4 days. I emailed and the responses I got was that it’s been longer than 3 days we can give you £10 off your next purchase, nothing else. I asked for a full refund but point blank said no. I will not be purchasing from these again. I’m very disappointed and unacceptable I could’ve had a bunch from Tesco that would’ve lasted longer. It’s not acceptable that flowers you order for an expensive price die within 3/4 days of receiving.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear that your flowers did not meet your expectations and that the resolution offered was not satisfactory. We understand how special these occasions are, and we regret that we fell short of providing you with a delightful experience. We appreciate your feedback and will certainly review it with our team to ensure we improve our service in the future. I have reached out via email. Warm regards, Ellie

Posted 6 days ago

“Sent to my daughter’s office for her birthday - very disappointed!!! You would get more flowers buying a bunch at a supermarket for £10. Paid £45 and literally got 6 stems. Nothing like advertised. Will not use again!”

Helpful Report

Posted 1 week ago

Hello Sam, We’re truly sorry to hear that your experience did not meet your expectations. It's disappointing to know that the flowers received were not as plentiful as you anticipated. We strive to ensure that our products reflect our advertised standards, and it's clear we fell short in this instance. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 1 week ago

“Do not use this company for flowers. Expecting a beautiful bouquet to arrive but extremely disappointed to receive the flowers in a box and a damaged box at that. Expected the flowers to be delivered during working hours as they were for a colleague but they didn't arrive until early evening and customer services could not assist with tracing where the were at any point in the day. The "bouquet" looked very sad and nothing like the image on the website. I had upgraded to a large bouquet and this was nowhere near what I would call "large". Although apologising, customer service were unhelpful. Customer Service: Unhelpful, Price: bouquet not worth the money, Delivery: out of hours not acceptable, Returns/ Refunds: I requted refund but was refused.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. We're sorry to hear of your disappointment on this occasion. Unfortunately, we’re unable to provide specific delivery times as we use a third-party courier service, who manage their own delivery routes independently. We understand this can be frustrating and apologise for any inconvenience this may have caused. Regarding the flowers, we’re truly sorry they did not meet your expectations. This is never our intention, and we appreciate you bringing it to our attention. Your feedback is valuable, and we will be sharing it with our team to help us improve both our service and product offerings. Warm regards, Katie

Posted 1 week ago

“Messy Website!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your honest feedback about our website. We understand that a smooth browsing experience is essential and we're sorry to hear that you found it messy. Your comments are valuable to us as we continuously work on improving our website and overall customer experience. Warm regards, Prestige Flowers

Posted 1 week ago

“Disappointed in the fullness of the bouquets I've paid for the largest size twice now and this is how they look compared to the photos online If the photos are selected because they're the biggest, most full option and look best for the website that's fine But I also pay the higher price to receive that, and haven't It's a good price comparatively with other vendors but next time I will try one of the others to see what the fullness is like instead”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback regarding the bouquet size. We’re truly sorry to hear that it didn’t match your expectations or the images you saw online. We always aim to provide beautiful arrangements that reflect the quality we promise, and we appreciate you bringing this to our attention. Your insights are important to us as we strive to enhance our offerings. Warm regards, Rosie

Posted 1 week ago

“I wanted to surprise a friend on her a special occasion at her place of work - so paid extra for next day delivery. A delivery attempt was made a 20:51. Had this company been honest and highlighted next day could literally mean anytime of night - I would have shopped elsewhere as it was important these arrived in business hours - which is what I understand next day delivery means. Customer service useless and pointed out a delivery was attempted.. which doesnt really cut the mustard. If you need flowers delivering at a respectable time - I would shop some where else - florists are 2 a penny.”

Helpful Report

Posted 1 week ago

Hello Tim, Unfortunately, we are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do advise of this in our delivery information. We do apologise for any disappointment or upset caused by this. Warm regards, Katie

Posted 1 week ago

“They sent dead flowers Offered £10 voucher as compensation Please people do not use this company”

Helpful Report

Posted 1 week ago

Hello Kenny, We are sincerely sorry to hear about your experience and that the flowers did not meet your expectations. We strive to ensure that our flowers arrive in perfect condition, and it’s disappointing to learn that this was not the case for you. While we understand that a £10 voucher may not fully make up for your experience, we genuinely appreciate your feedback and want to assure you that we take all concerns seriously. The reason this offer was made is that the issue was not reported within the timeframe outlined on our website, and no photos were provided from that period. Warm regards, Rosie

Posted 1 week ago

“I’m in Australia and my daughter has been living in London for 6 years, prestige flowers have been my go to florist for amazing flowers when I need a bunch sent to my daughter. So easy to navigate web site to get some beautiful flowers delivered to my daughter on the other side of the world!!!”

Helpful Report

Posted 1 week ago

Hello Lyndal! Thank you so much for your fantastic 5-star review! We're delighted to know that Prestige Flowers has been your go-to florist for sending beautiful blooms to your daughter in London. It's wonderful to hear that you find our website easy to navigate. Warm wishes, Prestige Flowers

Posted 1 week ago

“£15 compensation on an order over £50 which Royal mail didn't deliver as "the address couldn't be found", even though it was the address the website filled in from the postcode. Arrange next day delivery but can take up to 2 weeks to get the item back to the seller. No attempt from Prestige or royal mail to contact me to query the "unidentifiable" address”

Helpful Report

Posted 1 week ago

Hello, We’re genuinely sorry to hear about your experience. It’s frustrating when deliveries don’t go as planned, especially regarding the address issue. We appreciate your feedback as it helps us identify areas where we can improve our service. While we cannot influence third-party couriers directly, we understand how important timely communication is in these situations. I have reached out directly via email. Warm regards, Ellie

Posted 1 week ago

“Excellent service.flowers as token of wishes ,are delivering ,in a time bound schedule.Time is very important in wishes, and you are delivering it at right time.So you deserve best wishes from my side. Please keep it up.”

Helpful Report

Posted 1 week ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to hear that our timely delivery of wishes means so much to you. Your support and kind words truly motivate us to keep striving for excellence in our service. Warm regards, Prestige Flowers

Posted 1 week ago

“Unfortunately the rose plant looked nothing like the picture. It was tiny in comparison and only had one rose and two other buds. Nothing like your picture shows. I was embarrassed to gift it sadly”

Helpful Report

Posted 1 week ago

Hello Rachel, Thank you for bringing this to our attention. We are genuinely sorry to hear that the rose plant did not meet your expectations and that it caused you embarrassment. We aim to provide beautiful products that match our images, and we apologise that we fell short this time. Your feedback is important to us, and we’ll be sure to address it accordingly. If there's anything we can do to assist you, please reach out to our customer service team. Warm regards, Katie

Posted 1 week ago

“We ordered the medium Rose and Freesia bouquet. You can see in the pictures what we thought we bought and what our colleague received. I do not think it is the same at all.”

Helpful Report

Posted 1 week ago

Hello Cristina, Thank you for sharing your feedback with us. We’re glad to hear that you took the time to express your concerns regarding the bouquet. We strive to provide arrangements that reflect the beauty of our images, and we sincerely apologize that your colleague received something that did not meet those expectations. Your comments are invaluable to us as we aim to improve our offerings and ensure satisfaction. Warm regards, Rosie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 272,829 reviews