Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,519 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,519 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. I'm sorry to hear that you had a disappointing experience with our customer service. We always strive to provide the best support possible, and it’s disheartening to learn that we fell short in this instance. Your feedback is important to us, and we will use it to improve our service in the future. Best wishes, Katie

Posted 4 days ago

“Absolute waste of time. Ordered flowers specifically for Easter Sunday to be delivered on that date, the flowers weren’t delivered on that date. Now this may be royal mails fault, but why use a postal service that use reduced hours on bank holidays? Jennifer from customer service was useless and offered no solutions just blamed Royal Mail. They charge a premium and can’t satisfy people’s orders, would avoid at all costs.”

Helpful Report

Posted 5 days ago

Hello Tom, Thank you for your review. I'm sorry to hear that your experience with us didn't meet your expectations on such an important occasion. I appreciate your feedback regarding our delivery service and understand your frustration. While we aim to provide reliable service, we regret that we fell short this time. Your comments about the customer service interaction will be taken on board, as we continuously strive to improve our support. Best wishes, Ellie

Posted 4 days ago

“I really enjoy sending gifts with Prestige Flowers, they always arrive next day and look great, and the flowers last for ages.”

Helpful Report

Posted 5 days ago

Hello James! Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoy sending gifts with us and that our flowers consistently impress with their timely delivery and lasting beauty. Best wishes, Rosie

Posted 5 days ago

“I have been customer of prestige for few years and I always love it.”

Helpful Report

Posted 5 days ago

Hello Rowena! Thank you so much for your wonderful 5-star review! We’re delighted to have you as a loyal customer for the past few years and are thrilled to hear that you always love our flowers. Best wishes, Rosie

Posted 5 days ago

“Absolutely beautiful flowers!”

Helpful Report

Posted 6 days ago

Hello! Thank you so much for your lovely 5-star review! We're absolutely delighted to hear that you found our flowers to be beautiful. Best wishes, Rosie

Posted 5 days ago

“Great Company. Great Product. Great Service. Customer service is second to none, and I would recommend this company to all.”

Helpful Report

Posted 6 days ago

Hello William! Thank you for your outstanding 5-star review! We're so glad to hear that you appreciate our products and service. Your recommendation means the world to us, and we’re committed to maintaining the high standards you've come to expect. Best wishes, Rosie

Posted 5 days ago

“I ordered a plant and a teddy bear for my son's birthday today, and it was a scam. The service claims they don't have the product, which they continue to advertise on the website at a lower price. And they're no longer advertising the teddy bear. They've betrayed my trust. I hope for a prompt response and a refund.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointment and understand your frustration. It’s never our intention to cause any inconvenience, and I deeply regret that we weren’t able to fulfill your order as expected. I can confirm that the plant originally ordered is no longer listed on the website, as it is currently out of stock. However, the teddy bear is still available and in stock. I can also see that your order was delivered yesterday. If you experience any issues or have any concerns regarding your order, please don’t hesitate to contact us at enquiries@prestigeflowers.co.uk with your order number. We’ll be happy to assist you further. Best wishes, Katie

Posted 4 days ago

“Order flowers for a friend to be delivered on a Saturday. They tried to deliver with little effort not waiting for long all recorded on ring door bell put the flowers back in thier van on a bank holiday!!! So guess they will be dead when they try again after holiday. What a waste of my money !!!!”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback. I’m really sorry to hear about the delivery issues you experienced. It’s concerning to learn that the flowers weren’t delivered as expected, and I completely understand your frustration. I’ve checked the tracking and can confirm that a delivery attempt was made as requested, but unfortunately, there was no answer at the address. Best wishes, Rosie

Posted 5 days ago

“Ordered flowers for my very poorly mother in hospital to be delivered on 20th April. No mention they use Royal Mail and no mention this was not possible. Never ordered flowers like this before....won't be ordering again. Due now to be delivered on Tuesday .....they will be dead by then. Very, very poor service. Am really upset.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback. I'm truly sorry to hear about the issues you faced with your order and the distress it has caused during such a difficult time. We understand how important it is for flowers to arrive fresh and on time. I can see that your order was delivered today. If you notice any issues with the quality due to the delay, please email us some photos at enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. We'd be happy to look into this for you. Best wishes, Rosie

Posted 5 days ago

“The Easter Flowers, bouquet are absolutely beautiful. Fantastic service throughout. Thank you.”

Helpful Report

Posted 1 week ago

Hello Michaela! Thank you for your amazing 5-star review! We're so pleased to hear that you found our Easter bouquet beautiful and that you experienced fantastic service. Best wishes, Rosie

Posted 5 days ago

“I've been using Prestige for several years now, there are flowers to suit all occasions and budgets and the delivery is spot on, they've never let me down 🥰”

Helpful Report

Posted 1 week ago

Hello! Thank you so much for your fantastic 5-star review! We truly appreciate your loyalty over the years and are thrilled that our flowers cater to all your occasions and budgets. Best wishes, Rosie

Posted 5 days ago

“Terrible, requested to be delivered on Sunday, booked the flowers at start of the week. No mention that they would not deliver on a Sunday but they let you book that day!? Very poor I would avoid…”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’ve checked the tracking for your order and can confirm that it was delivered on the 20th of April, as requested. We’re very sorry for any confusion or inconvenience caused by the email you received from Royal Mail. Best wishes, Katie

Posted 5 days ago

“Do not order from this company, I ordered flowers for my daughter giving birth and got completely the wrong bunch, also some of flowers had mould on them, I am taking this further if I get no resolution.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're very sorry to learn that you received the wrong bouquet and that some flowers were in unacceptable condition. This is not the standard we strive for, and we understand your disappointment during such a significant occasion. I can see that a fresh bouquet has been arranged for delivery tomorrow. Best regards, Katie

Posted 5 days ago

“i have requested that flowers be delivered for my wifes birthday on 20 04 25 ,there was or is no mention that they would be delivered by Royal mail or that they do not deliver on sundays ,if i had know this i would have gone somewhere else very ,very poor service ,i have recieved an email saying going to be delivered tuesday 22 04.25 very un satisfied customer”

Helpful Report

Posted 1 week ago

Hello Douglas, Thank you for your review. I’ve checked the tracking for your order and can confirm that it was delivered on the 20th of April, as requested. We’re very sorry for any confusion or inconvenience caused by the email you received from Royal Mail. Warm regards, Rosie

Posted 5 days ago

“Expensive, poor quality flowers and poor customer service. Compared what was ordered to what delivered in the pictures. They made no attempt to resolve the issue "Having reviewed the photographs you provided with our Florist Manager, we have determined that there are no apparent quality issues". Avoid them.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re deeply sorry to hear that your experience with us did not meet your expectations and that you felt the quality of the flowers fell short. We strive to deliver beautiful arrangements, and your feedback is vital for us to improve. We'll pass this feedback along to the relevant teams to help improve our services moving forward. Best regards, Katie

Posted 5 days ago

“Fabulous. Arrived when stated with clear delivery window. Mum was impressed and 3 weeks later the flowers are still alive and kicking.”

Helpful Report

Posted 1 week ago

Hello! Thank you for your amazing 5-star review! We’re so glad to hear that your mum was impressed and that the flowers are still going strong three weeks later. Best wishes, Rosie

Posted 5 days ago

“Two bouquets sent, one as a replacement for the first. Within three days, several of the flowers were drooping and looking very unhealthy meaning the look of the whole bouquet was ruined. I sent photos to prestige and they said there were no issues…order elsewhere”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience with us. We're genuinely sorry to hear that the quality of the bouquets fell short of your expectations and that you had a disappointing experience with our service. It’s concerning to hear about the condition of the flowers shortly after delivery. Your feedback is incredibly important to us, and we will be addressing your comments with our team to ensure improvements are made. We appreciate your insights and hope to provide a better experience in the future. Best wishes, Katie

Posted 5 days ago

“Flowers were for my friends birthday 3 days ago and never arrived. I wish I had read the reviews and I would never have trusted this very poor company I have tried to speak to someone but no success”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. We sincerely apologise for the inconvenience you've experienced with your order not arriving on time. We understand how disappointing it can be when important occasions are affected by such issues. I can see that our customer service team is looking into this for you and they are awaiting your reply. Best wishes, Katie

Posted 5 days ago

“Easy to use Website, with a wonderful range of additional options. Next day deliver on Easter Saturday for easter Sunday a bonus.”

Helpful Report

Posted 1 week ago

Hello James! Thank you for your amazing 5-star review! We're so glad you found our website easy to use and enjoyed our range of options. Delivering on Easter Saturday to ensure your order arrives on time is always our goal. Best wishes, Rosie

Posted 5 days ago

“So disappointed This was supposed to be a lovely Easter present for my wife. The flowers arrived nothing like the image. No plant food with them. Looks like they'll be dead in a couple of days. Will never buy from again. Avoid. Avoid.Avoid”

Helpful Report

Posted 1 week ago

Hello Graeme, We're truly sorry to hear that you were disappointed with your recent order, especially as it was meant to be a special Easter gift for your wife. We understand how upsetting it must have been to receive flowers that didn’t match the advertised image and arrived without plant food. That’s certainly not the experience we aim to provide. We’d really appreciate the opportunity to look into this further for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 5 days ago

Prestige Flowers is rated 4.4 based on 272,519 reviews