Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,156 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,156 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Such a great shopping experience to send Thank you flowers. Great choice online and i was able to place multiple orders with ease. Would highly recommend and will definitgely be shopping with you again. Thank you”

Helpful Report

Posted 1 week ago

Hello Julie, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a great shopping experience and found it easy to place multiple orders. Your recommendation means the world to us, and we’re excited to assist you again in the future! Warm regards, Kaite

Posted 1 week ago

“Prestige flowers has a great online store. it is easy to navigate with a great variety of wonderful flowers and an extensive range of optional extras to choose from. Prestige flowers is also one of the UK's most sustainable florists which i feel was an important factor in my decision to use them.”

Helpful Report

Posted 1 week ago

Hello Llewelyn! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our online store easy to navigate and loved the variety of flowers and optional extras we offer. It’s fantastic to know that our commitment to sustainability resonated with you. We truly appreciate your support and can’t wait to help you again in the future! Warm regards, Rosie

Posted 1 week ago

“Hello. We received some flowers from our son & daughter in law on 16th July 2025 for our 60th Diamond Anniversary and sadly they didn’t match any they have sent us before and they barely survived after 4 days. They were probably quite expensive and I do not want to tell them that they have died already. When they arrived we did everything it said on the instructions as usual but I must say the roses didn’t look as good as usual and the chrysanthemums died more quickly as well and they usually last a lot longer. I put them in the coolest part of our house, the hall, and did expect them to last at least 7 days. It is so sad as it was a special occasion.”

Helpful Report

Posted 1 week ago

Hello, We are truly sorry to hear about your recent experience, especially on such a significant occasion as your 60th Diamond Anniversary. It’s disheartening to know that the flowers did not meet your expectations and did not last as they should have. We always strive to provide arrangements that not only match the beauty shown on our site but also endure for the expected duration. Your comments about the quality, especially regarding the roses and chrysanthemums, are concerning, and we appreciate you bringing this to our attention. We want to ensure that our customers have a delightful experience with our products and are disappointed to learn that we fell short in this instance. Thank you for reaching out, and we hope you might consider giving us another chance to provide you with the quality you deserve. Warm regards, Rosie

Posted 1 week ago

“Avoid using Prestige flowers, total fraud with the image. The bunch sent had about 5 flowers and I paid £20, so very disappointed and embarrassed these were sent!”

Helpful Report

Posted 1 week ago

Hello, We’re truly sorry to hear about your experience and understand your disappointment. It’s always our intention to provide beautiful arrangements that reflect what you see on our site, and we regret that we fell short on this occasion. Your feedback about the quality of the bunch you received is very important to us, and we are committed to addressing any discrepancies in our service. We take pride in our offerings, and your comments will certainly help us improve. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future. Best wishes, Katie

Posted 1 week ago

“Would never use this company again. Made the order in Canada for my Aunts 80th birthday. Flowers arrangement was extremely poor. Company’s policy was I had to complain to the within 3 days unfortunately I waited 5 until they emailed me for my review.”

Helpful Report

Posted 1 week ago

Hello Shirley, We’re truly sorry to hear that your experience with us did not meet your expectations, and we understand how disappointing it can be, especially for such a special occasion. Your feedback about the quality of the flower arrangement is important to us, and we regret any inconvenience caused by the timing of your complaint. We’re continuously working to improve our services and ensure our customers are satisfied. Thank you for sharing your thoughts, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Katie

Posted 1 week ago

“I ordered the’ florist choice bouquet’ believing it would be ‘ similar’ to photo but with flowers available at the time. Not the case, 6 different blooms in photo, 4 in mine. Wasn’t representative of photo in any way quality wise. Try somewhere else!!!👎🏻”

Helpful Report

Posted 1 week ago

Hello Martin, We’re really sorry to hear that your experience didn’t meet your expectations. We strive to provide a florist choice bouquet that showcases the beauty of seasonal flowers, and it’s disappointing to learn that the arrangement you received was not representative of what you anticipated. Your feedback regarding the variety and quality is crucial to us, and we will use it to improve our offerings. We understand how frustrating this can be and sincerely apologize for any disappointment caused. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. Warm regards, Katie

Posted 1 week ago

“The quality for the price I paid was pitiful. I ordered florist choice flowers thinking I would receive beautiful flowers which were in season, I also ordered the large size as it was for a 50th birthday. I couldn’t believe when I saw what had been delivered, they also had to be binned a few days later from the foul smell. I also paid for delivery before 1pm and they were delivered late. Contacted customer service they offered to refund the money I had paid for delivery which is the only positive aspect of this order. I sent photos and they said they couldn’t see any issue with the quality & size! The more recent reviews seem to have the same issues/theme, I would not have ordered from Prestige Flowers if I had read these.”

Helpful Report

Posted 1 week ago

Hello Jennifer, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered. It’s particularly disappointing to know that the flowers did not meet your expectations and that they arrived late. We understand how special occasions deserve the best service and quality. We regret any frustrations you faced with our customer service, and it’s clear we did not handle your concerns as we should have. Your comments about the quality of the flowers are being taken seriously, and we will be looking into this further to improve our offerings. We appreciate your feedback and hope to provide you with a better experience in the future. Warm regards, Rosie

Posted 1 week ago

“Beautiful flowers and afternoon tea delivered on time for my 80th birthday”

Helpful Report

Posted 1 week ago

Hello Susan! Thank you so much for your lovely 5-star review! We're delighted to hear that the flowers and afternoon tea were a special part of your 80th birthday celebration. Your kind words truly warm our hearts, and we’re so glad we could help make your day memorable. We look forward to serving you again in the future! Warm regards, Katie

Posted 1 week ago

“Do not order from this company as they do NOT honour their promise of next day delivery. They refuse to enter into negotiations or issue a refund. Shambles of a company. You’re better off ordering from a local florist.”

Helpful Report

Posted 1 week ago

Hello, We sincerely apologize for the trouble you've experienced with your order not arriving as promised. We understand that timely delivery is crucial, and it's frustrating when expectations are not met. Your feedback about our customer service and refund process is invaluable, and we appreciate you bringing this issue to our attention. We're actively reviewing our procedures to ensure better experiences in the future. Warm regards, Rosie

Posted 1 week ago

“AVOID THIS COMPANY unless you want to be disappointed! Ordered some flowers to our friends who have just lost their dog. Wrote out a special message to go with the flowers which the website deleted the first time so went through again and did it and the flowers turned up with NO message! They didn’t have a clue who the flowers were from and I had the embarassment of having to ask if they’d received them. Completely understand that things go wrong sometimes and could be a fault with the website but after contacting them, they are being completely dismissive of it saying there was no message on the order which is a lie! Customer service is appalling! Why would anyone send sympathy flowers with no message? Ridiculous. Will not use them again!”

Helpful Report

Posted 1 week ago

Hello Nigel, We sincerely apologize for the disappointment you faced with your recent order. It's upsetting to hear that the message did not accompany the flowers, especially when reaching out to comfort friends during such a difficult time. We understand how important it is for heartfelt messages to be included, and we regret our oversight. Your feedback is crucial, and we will work to ensure our service and communication improve moving forward. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 1 week ago

“The good points: very good website, fast service, and quick and efficient response to queries. The bad points: My flowers were damaged in transit and arrived in a battered box. The actual arrangement appeared very sparse for a “large” bouquet. I was able to get a voucher for the damage (fair enough), but on review of my photos, I was told that the size was correct. Now I’m looking at other recent reviews I’m seeing the same comment regularly. I don’t feel what I got was anywhere near value for money”

Helpful Report

Posted 1 week ago

Hello David, Thank you for taking the time to share your experience with us. We're glad to hear you appreciated our website and fast service, but we're sorry that the flowers did not arrive in the expected condition and did not meet your expectations regarding size. Warm regards, Rosie

Posted 1 week ago

“I tried many apps to send my best friend in the UK from Australia something for her birthday. This was the first company that , 1 made sense 2 made it easy 3 and had beautiful gifts 🎁 for an exceptional price . Thank you so very much 🩷”

Helpful Report

Posted 1 week ago

Hello Donna! Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our service easy to navigate and loved our selection of beautiful gifts. Your kind words mean a lot to us, and we're so pleased to have been a part of your friend's special day. We can't wait to serve you again in the future! Warm regards, Katie

Posted 1 week ago

“Disappointed with the flowers, on my wife’s birthday she received a few bunch, prestige was the worse, paying over £50 large, doesn’t seem like it’s worth that. Definitely will avoid prestige flowers next time around. Tried uploading pic but it says can’t upload the files.”

Helpful Report

Posted 1 week ago

Hello Mario, We’re very sorry to hear about your disappointment with the flowers. It’s certainly disheartening to know they did not meet your expectations, especially on such a special occasion. We strive to provide quality blooms and it appears we fell short this time. Thank you for sharing your feedback with us; it’s essential as we work to improve our service. We hope to have the opportunity to regain your trust in the future. Best wishes, Katie

Posted 1 week ago

“Absolutely terrible, the flowers in the picture online are wildly exaggerated and I paid for the largest bouquet, I am not joking when I say, flowers in Asda look better and are bigger, I 'd hate to see the small bouquet, £46 wasted and Wedding Anniversary Spoiled. Avoid like the black death.”

Helpful Report

Posted 1 week ago

Hello Gordon, We’re truly sorry to learn about your experience with the bouquet you received. It’s disappointing to hear that it did not meet your expectations in terms of size and quality. We strive to provide beautiful arrangements, and it seems we fell short in your case. Your feedback is invaluable, and we will certainly take your comments into consideration as we work to improve our service. Thank you for sharing your thoughts with us. Best wishes, Rosie

Posted 1 week ago

“Ordering flowers by Prestige Flowers is brilliant. So simple, quick and reliable. The chioce of flowers is 2nd to none, and delivery is always qick and confirmed by a text to me. I wouldnt use any other company now. 5 Star service every time.”

Helpful Report

Posted 1 week ago

Hello! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you find ordering flowers with us simple, quick, and reliable. It's wonderful to know you appreciate our extensive choice and timely delivery confirmations. Your loyalty means everything to us, and we can't wait to serve you again! Warm regards, Katie

Posted 1 week ago

“I received some flowers that my boyfriend sent to me. The first bunch that I received the flowers seemed to take at least a week to open up and when they did open they were starting to die. I did get another bunch but they were just as bad. I’m not impressed with the flowers.”

Helpful Report

Posted 1 week ago

Hello Tara, We are truly sorry to hear about your experience with the flowers you received. It’s disheartening to know that they did not open properly and lacked the freshness expected. We aim to provide beautiful arrangements and it seems we fell short in your case. Your feedback is incredibly important to us, and we will be addressing these quality concerns to ensure we improve our service. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 1 week ago

“Excellent selection of flowers and swift advice through chat.”

Helpful Report

Posted 1 week ago

Hello Elizabeth! Thank you for your fantastic 5-star review! We're so glad you loved our selection of flowers and found our chat support helpful. It's always our aim to provide swift assistance and a great variety to choose from. We truly appreciate your feedback and look forward to serving you again! Warm regards, Katie

Posted 1 week ago

“I ordered my daughter a large bouquet before she goes to Australia they arrived a day late she had to take some out as they were dried up the colours I understand are seasonal but it definitely doesn’t look like a large bouquet like the picture on website very disappointing”

Helpful Report

Posted 1 week ago

Hello, We sincerely apologize for the disappointment you experienced with your order. It’s upsetting to hear that the bouquet arrived late and did not meet your expectations in terms of quality and size. Your feedback is greatly appreciated, and we will be reviewing the issues you've highlighted to ensure we can serve our customers better in the future. Thank you for sharing your thoughts with us. Warm regards, Katie

Posted 1 week ago

“I wouldn’t buy from this company ever again the flowers arrived 3day late when I ordered next day delivery when they came they were withered n smelled terrible plus I ordered chocolate which weren’t there When I complained all they would offer me was £10 refund when I paid £45 it’s a joke”

Helpful Report

Posted 1 week ago

Hello, We are very sorry to hear about your recent experience with us. It’s disappointing to know that the flowers arrived later than expected and did not meet the quality you had hoped for. We strive to ensure that every order is a delight, and it's clear we did not achieve that in your case. Your feedback regarding the missing chocolates and our response is invaluable, and we will certainly take this into account to improve our service. Please accept our sincerest apologies for the frustration you've experienced. Thank you for taking the time to share your thoughts with us. Warm regards, Rosie

Posted 1 week ago

“I would have spent my money better buying supermarket flowers…they do not honour their 100 percent satisfaction guarantee and when pushed they go silent. Take my advice you will get nicer flowers and more value for money from a garage”

Helpful Report

Posted 1 week ago

Hello, We’re truly sorry to hear that your experience with us did not meet your expectations. It’s disappointing to know that you feel our satisfaction guarantee wasn’t honored. We strive to provide quality and service that bring joy to our customers, and it's clear we fell short in your case. Your feedback is invaluable, and we will be looking into the matters you've raised. We appreciate your advice and assure you we are committed to improving. Thank you for taking the time to share your thoughts with us. Warm regards, Rosie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,156 reviews