Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,823 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDERING PROCEDURE CLEAR & STRAIGHTFORWARD, MANY THANKS.”

Helpful Report

Posted 5 days ago

Hello Mary! Thank you for your fantastic 5-star review! We're delighted to hear that you found our ordering procedure clear and straightforward. Your feedback really means a lot to us, and we strive to make the process as easy as possible for our valued customers. Kind regards, Prestige Flowers

Posted 5 days ago

“Very disappointed! Wont be buying again!! What you see is NOT what you get! First of all flowers do not match the reality of the pictures on their website! Two of the species of flowers were missing from the flower i got, like the Snapdragons and Phlox. But they were in their pictures. Expected to get what was shown. Paid extra £10 for large bouquet. And to my knowledge they were medium size. Over all i spend 50£ on them, honestly in supermarket that kind of flower bouquet be £25 no more. Order for my daughter surprise delivery for her birthday and i am very disappointed and actually ashamed that flowers didn’t meet my expectations. Don’t recommend, and I wont by buying there anymore!!!”

Helpful Report

Posted 6 days ago

Hello, Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience did not meet your expectations. We completely understand your disappointment. Our goal is always to deliver bouquets that closely match the images on our website, and we regret that key flowers were missing from your arrangement. While substitutions can sometimes be necessary due to seasonal or supply availability, they should never leave a bouquet looking incomplete or underwhelming. If not done already, please could you reach out to our customer service team with some images of the bouquet and your order number and we would be happy to look into this for you. Best wishes, Rosie

Posted 5 days ago

“I would’ve given them a 0 star rating if I could. Do not purchase from this company. I’ve had an awful experience with this company. I received a bunch of flowers of over £50 off my partner for our anniversary on the 31st May. They arrived looked lovely, roses weren’t opened and some dead leaves but didn’t think anything of it. Last night (3rd day of receiving) noticed the flowers have died, the roses haven’t opened they’ve flopped. I’ve had them officially 4 days. I emailed and the responses I got was that it’s been longer than 3 days we can give you £10 off your next purchase, nothing else. I asked for a full refund but point blank said no. I will not be purchasing from these again. I’m very disappointed and unacceptable I could’ve had a bunch from Tesco that would’ve lasted longer. It’s not acceptable that flowers you order for an expensive price die within 3/4 days of receiving.”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear that your flowers did not meet your expectations and that the resolution offered was not satisfactory. We understand how special these occasions are, and we regret that we fell short of providing you with a delightful experience. We appreciate your feedback and will certainly review it with our team to ensure we improve our service in the future. I have reached out via email. Warm regards, Ellie

Posted 5 days ago

“Sent to my daughter’s office for her birthday - very disappointed!!! You would get more flowers buying a bunch at a supermarket for £10. Paid £45 and literally got 6 stems. Nothing like advertised. Will not use again!”

Helpful Report

Posted 6 days ago

Hello Sam, We’re truly sorry to hear that your experience did not meet your expectations. It's disappointing to know that the flowers received were not as plentiful as you anticipated. We strive to ensure that our products reflect our advertised standards, and it's clear we fell short in this instance. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 6 days ago

“Do not use this company for flowers. Expecting a beautiful bouquet to arrive but extremely disappointed to receive the flowers in a box and a damaged box at that. Expected the flowers to be delivered during working hours as they were for a colleague but they didn't arrive until early evening and customer services could not assist with tracing where the were at any point in the day. The "bouquet" looked very sad and nothing like the image on the website. I had upgraded to a large bouquet and this was nowhere near what I would call "large". Although apologising, customer service were unhelpful. Customer Service: Unhelpful, Price: bouquet not worth the money, Delivery: out of hours not acceptable, Returns/ Refunds: I requted refund but was refused.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback. We're sorry to hear of your disappointment on this occasion. Unfortunately, we’re unable to provide specific delivery times as we use a third-party courier service, who manage their own delivery routes independently. We understand this can be frustrating and apologise for any inconvenience this may have caused. Regarding the flowers, we’re truly sorry they did not meet your expectations. This is never our intention, and we appreciate you bringing it to our attention. Your feedback is valuable, and we will be sharing it with our team to help us improve both our service and product offerings. Warm regards, Katie

Posted 6 days ago

“Messy Website!”

Helpful Report

Posted 6 days ago

Hello, Thank you for your honest feedback about our website. We understand that a smooth browsing experience is essential and we're sorry to hear that you found it messy. Your comments are valuable to us as we continuously work on improving our website and overall customer experience. Warm regards, Prestige Flowers

Posted 6 days ago

“Disappointed in the fullness of the bouquets I've paid for the largest size twice now and this is how they look compared to the photos online If the photos are selected because they're the biggest, most full option and look best for the website that's fine But I also pay the higher price to receive that, and haven't It's a good price comparatively with other vendors but next time I will try one of the others to see what the fullness is like instead”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback regarding the bouquet size. We’re truly sorry to hear that it didn’t match your expectations or the images you saw online. We always aim to provide beautiful arrangements that reflect the quality we promise, and we appreciate you bringing this to our attention. Your insights are important to us as we strive to enhance our offerings. Warm regards, Rosie

Posted 6 days ago

“I wanted to surprise a friend on her a special occasion at her place of work - so paid extra for next day delivery. A delivery attempt was made a 20:51. Had this company been honest and highlighted next day could literally mean anytime of night - I would have shopped elsewhere as it was important these arrived in business hours - which is what I understand next day delivery means. Customer service useless and pointed out a delivery was attempted.. which doesnt really cut the mustard. If you need flowers delivering at a respectable time - I would shop some where else - florists are 2 a penny.”

Helpful Report

Posted 6 days ago

Hello Tim, Unfortunately, we are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do advise of this in our delivery information. We do apologise for any disappointment or upset caused by this. Warm regards, Katie

Posted 6 days ago

“They sent dead flowers Offered £10 voucher as compensation Please people do not use this company”

Helpful Report

Posted 6 days ago

Hello Kenny, We are sincerely sorry to hear about your experience and that the flowers did not meet your expectations. We strive to ensure that our flowers arrive in perfect condition, and it’s disappointing to learn that this was not the case for you. While we understand that a £10 voucher may not fully make up for your experience, we genuinely appreciate your feedback and want to assure you that we take all concerns seriously. The reason this offer was made is that the issue was not reported within the timeframe outlined on our website, and no photos were provided from that period. Warm regards, Rosie

Posted 6 days ago

“I’m in Australia and my daughter has been living in London for 6 years, prestige flowers have been my go to florist for amazing flowers when I need a bunch sent to my daughter. So easy to navigate web site to get some beautiful flowers delivered to my daughter on the other side of the world!!!”

Helpful Report

Posted 6 days ago

Hello Lyndal! Thank you so much for your fantastic 5-star review! We're delighted to know that Prestige Flowers has been your go-to florist for sending beautiful blooms to your daughter in London. It's wonderful to hear that you find our website easy to navigate. Warm wishes, Prestige Flowers

Posted 6 days ago

“£15 compensation on an order over £50 which Royal mail didn't deliver as "the address couldn't be found", even though it was the address the website filled in from the postcode. Arrange next day delivery but can take up to 2 weeks to get the item back to the seller. No attempt from Prestige or royal mail to contact me to query the "unidentifiable" address”

Helpful Report

Posted 1 week ago

Hello, We’re genuinely sorry to hear about your experience. It’s frustrating when deliveries don’t go as planned, especially regarding the address issue. We appreciate your feedback as it helps us identify areas where we can improve our service. While we cannot influence third-party couriers directly, we understand how important timely communication is in these situations. I have reached out directly via email. Warm regards, Ellie

Posted 6 days ago

“Excellent service.flowers as token of wishes ,are delivering ,in a time bound schedule.Time is very important in wishes, and you are delivering it at right time.So you deserve best wishes from my side. Please keep it up.”

Helpful Report

Posted 1 week ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to hear that our timely delivery of wishes means so much to you. Your support and kind words truly motivate us to keep striving for excellence in our service. Warm regards, Prestige Flowers

Posted 1 week ago

“Unfortunately the rose plant looked nothing like the picture. It was tiny in comparison and only had one rose and two other buds. Nothing like your picture shows. I was embarrassed to gift it sadly”

Helpful Report

Posted 1 week ago

Hello Rachel, Thank you for bringing this to our attention. We are genuinely sorry to hear that the rose plant did not meet your expectations and that it caused you embarrassment. We aim to provide beautiful products that match our images, and we apologise that we fell short this time. Your feedback is important to us, and we’ll be sure to address it accordingly. If there's anything we can do to assist you, please reach out to our customer service team. Warm regards, Katie

Posted 1 week ago

“We ordered the medium Rose and Freesia bouquet. You can see in the pictures what we thought we bought and what our colleague received. I do not think it is the same at all.”

Helpful Report

Posted 1 week ago

Hello Cristina, Thank you for sharing your feedback with us. We’re glad to hear that you took the time to express your concerns regarding the bouquet. We strive to provide arrangements that reflect the beauty of our images, and we sincerely apologize that your colleague received something that did not meet those expectations. Your comments are invaluable to us as we aim to improve our offerings and ensure satisfaction. Warm regards, Rosie

Posted 1 week ago

“I haven't even got as far as ordering!! I've tried 4 or 5 times now / the website is rubbish and not customer friendly. Plenty of other places to shop!!!”

Helpful Report

Posted 1 week ago

Hello, We’re truly sorry to hear about your difficulties with our website. We understand how frustrating it can be when technology doesn't work as it should. Your feedback is incredibly valuable, and we appreciate you taking the time to share it with us. Our customer service team is available via Live Chat on our website and by phone, and they're always ready to assist with any enquiries. Warm wishes, Team Prestige Flowers

Posted 1 week ago

“A word of caution: avoid purchasing flowers from this company. Their delivery service is unreliable, and the quality of the flowers is consistently poor. The last bouquet I sent—intended as a surprise for my grandmother overseas—arrived wilted and dying, completely ruining the gesture. What’s even more disappointing is that the company refused to issue a full refund, offering only a partial credit instead. Customer service was unhelpful and left much to be desired. For a better experience, I strongly recommend buying from a local florist. Local shops provide fresher flowers, more reliable delivery, and a much higher standard of service. Don’t risk disappointment for special occasions—support your local florist instead.”

Helpful Report

Posted 1 week ago

Hello Lee, We are truly sorry to hear about your disappointing experience with our flowers and service. Your feedback is very important to us, and we understand how upsetting it can be when a special gesture like sending flowers doesn't go as planned. We always strive to provide fresh blooms and reliable delivery, and it seems we did not meet our standards this time. We appreciate you bringing this to our attention, and we will take your comments into consideration to improve our service. We also sincerely apologise for any disappointment caused by the outcome of this matter. I can see that other items in the order were received without any reported issues, which is why a full refund was not issued. Warm regards, Tom

Posted 1 week ago

“As with one of the other reviews, only posted today, if I could give zero stars I would. Half the size expected, no real arrangement (looked thrown together) and a day late. Paid £48 (plus delivery) for an 'elegant, sophisticated fine bouquet'. What we received can only be described as a bunch of flowers that I could have picked up from a supermarket, worth possibly £20-£25. The number of stems we received is about half of what is on the website image. Website pics are never going to be exact but this was so far from what we received it is mis-representation as far as I'm concerned. The 'bouquet' was to be presented as part of a retirement celebration and I was embarrassed to hand them over. Their response was completely unconsidered and bog-standard. They don't seem to care at all. I will certainly not use this company again and I would strongly recommend to anyone else to think twice before ordering from them.”

Helpful Report

Posted 1 week ago

Hello Yvonne, We sincerely apologise for the experience you've had with your recent order. We completely understand your disappointment, especially as the flowers were meant to mark a special occasion. We strive to provide elegant arrangements that meet our customers' expectations, and it's clear we fell short in your case. Your feedback about the overall presentation and the timing of the delivery is important to us, and we will use it to improve our service. We appreciate you bringing this to our attention and truly regret that we didn't meet your expectations. Warm regards, Tom

Posted 1 week ago

“Absolutely appalling, delivered or not who knows to wrong address, paid “ same day” fees for the luxury of paying in excess of £53 for no flowers. There view is tough, no refund no flowers Dont ever trust this company to get it right.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're very sorry for any disappointment or inconvenience caused on this occasion. I can see that this matter has already been reviewed by our management team. It appears the incorrect address was provided during the phone call, and this is the address that was entered on the order. Please also note that we also do not offer same-day delivery. It is a next-day delivery service. Warm regards, Rosie

Posted 1 week ago

“If I could give less I would. The customer service is infuriating. They blame the 3rd party courier and do not take accountability. If it takes more than 1 day to ship to Denmark they should account for this. My delivery arrived 5 days late but they still needed a photo to prove the condition was not good. Of course it is not good after being in transit 5 days!! They claim 100% satisfaction but not relating to 3rd party issues, therefore this guarantee is worthless. I was offered my delivery charge back which I refused as an insult. My friends birthday totally missed and 5 days old flowers!! DO NOT TRUST.”

Helpful Report

Posted 1 week ago

Hello Angela, We’re truly sorry to hear about your experience with the delayed delivery and the condition of the flowers. We completely understand your frustration and how disappointing it must have been, especially since it was for a special occasion. While we do rely on third-party couriers, we take full responsibility for ensuring that our customers receive their orders in perfect condition and on time. Your feedback regarding our satisfaction guarantee and the handling of your situation is valuable, and we will be using it to improve our service moving forward. I have reached out via email. Warm regards, Ellie

Posted 1 week ago

“Brilliant service and flowers are gorgeous I only shop at prestige”

Helpful Report

Posted 1 week ago

Hello Stephen! Thank you so much for your wonderful 5-star review! We're overjoyed to hear that you enjoyed our service and found our flowers gorgeous. Your loyalty means everything to us, and we're thrilled to be your go-to choice for flowers! Warm wishes, Prestige Flowers

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 272,823 reviews