Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,987 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent product and good value would recomend prestige”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you found the product excellent and good value. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Beautiful flowers and service will definitely use prestige flowers again”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you found the flowers and service beautiful. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“We ordered flowers for my husband's for her birthday and what we ordered was not what we got .We sent on photos and told them that it was very disappointing paying all that money for flowers that looked nothing like what we ordered it honestly looks like someone picked them out of a field. We are in Canada so of course with the exchange it's double the price and they keep saying to use they need a bird's eye view of it,well we again are in Canada my mother in law is 86 she isn't a photographer so we sent what we could and you can clearly tell they are not what we ordered . Good customer service would be to fix the problem with what we actually ordered and apparently there is no good customer service shame on you for your false advertising and charging people for flowers that aren't what we ordered.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I’m very sorry to hear that the flowers you received did not match what you ordered, and that the issue was worsened by the cost and communication challenges, especially while you’re in Canada. Please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Great service.....the selection and variety of flowers for every occasion is great value. Speedy delivery too and good communication throughout the process.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you found the service great, the selection and value, speedy delivery, and good communication throughout the process. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Lovely selection of flowers at a good price. Arrived on time. All good.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you found the selection lovely, the price good, and that it arrived on time. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Flowers where awesome”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you thought the flowers were awesome. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I bought the flowers for my Sister's birthday. They arrived on time and she loved them.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad the flowers arrived on time and that your sister loved them. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Easy to navigate website with a wide variety of reasonably priced bouquets.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you found the website easy to navigate and that you liked the variety and pricing of our bouquets. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“The bouquet looked nothing like the image on the product page. The roses had already bloomed when the bouquet arrived, but the other flowers were still buds that customer service told me would bloom in around 3 days. One of the roses was drooping on arrival as well.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I’m very sorry to hear that the bouquet did not match the image and that the roses arrived bloomed while the other flowers remained buds. We understand how disappointing this can be. We’re looking into this with our team to understand what happened and to prevent it in the future. A member of our reviews team will be in touch to discuss a suitable resolution. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Very disappointed will never order from here again my partners flowers arrive the day after they were supposed to arrive she has sent an email about the poor quality and not received a reply”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I’m very sorry to hear that the delivery was late, the quality was not as expected. After further investigation, I can see that our customer support team has responded to your emails on two occasions and is still awaiting your reply. A member of our reviews team has also reached out to request time-stamped images. We can confirm that your order was requested for delivery on 19/03/2026 and was delivered on 20/03/2026. As all of our bouquets are packed with an aquapack to maintain freshness during transit, we would not expect any quality issues. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered what appeared to be a nice bouquet of flowers. Underwhelmed is the most apt phrase for what was delivered. Nice bouquet but lacking in quantity of stems so looked rather pathetic compared to what was expected. Felt a bit embarrassed when I received the photograph of them from the recipient.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Lovely, flowers; great service”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you liked the flowers and the service. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Original order Rose and Lily NF1010. I discovered that my friend is highly allergic to flowers but the chocolates were excellent. Is it possible to send only chocolates. This is important. I am 89 and Margaret is 88, we have been friends since College in 1959 and I now live in Australia. A small non flowering potted plant would be good. Can you help?”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad the chocolates were excellent and appreciate your lovely note about your long friendship. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I was excited because for the first time EVER my son had sent me flowers for Mother's day. Unfortunately they were disappointing and nothing like any of the pictures of Roses & Lilies shown on the website. The lilies were in bud and I waited for them to start to come out (about 2 weeks) before I contacted the company, but because this was more than the "3 days" that you have to contact them, they weren't able to do anything except offer a £10 credit or voucher off a future purchase. Based on the flowers I received, there isn't likely to be a future purchase. But, back to the "contact us within 3 days". You don't get this information in the paperwork you received with the flowers, you have to look at the website, under the"Our Company" section (not contact us as you might expect) to find the 100% Satisfaction link which tells you to send a photo within 3 days. Customer services reply very quickly (possible use of AI?), but weren't willing to offer anything other than the credit/voucher mentioned above.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I’m very sorry to hear that the bouquet did not match the pictures and that our response wasn’t helpful. We understand how disappointing that can be, especially for a Mother’s Day gesture. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Great service”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're glad you had great service. If you need anything else, we're here to help. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Easy to use”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you found Prestige Flowers easy to use. If you need any assistance with future orders, just let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“This is a very BAD company to deal with , we ordered flower on line , my friend never got any delivery ,and the Prestige Flowers ,will do nothing only send emails by AI called James C , be carful---- not a nice company to do business with ,Christy Kane”

Helpful Report

Posted 1 week ago

“37 pounds for a few flower stems, nothing like the picture. Customer service told me to let the blooms open (even though the roses are already open) as if that will magically make them multiply! Did arrive on time.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I’m very sorry to hear that the bouquet didn’t match the picture and that the customer service response wasn’t helpful. We understand how frustrating that can be, and we’re glad the delivery arrived on time. A member of our reviews team has now reached out, as we would not want to leave you feeling disappointed. Kind regards, Team Prestige Flowers

Posted 1 week ago

“EVEN BETTER TO ORDER THAN PREVIOUSLY”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're glad to hear it’s even better to order than previously. If there’s anything we can do to make your next order even better, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Generally a good service apart from delivery.”

Helpful Report

Posted 1 week ago

Hello, Thanks for your review. We’re glad you generally had a good experience, though we’re sorry about the delivery issue. If you’d like to share any specifics or how we can improve, we’d love to hear. Kind regards, Team Prestige Flowers

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,987 reviews