Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,737 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Purchase application is so quick and easy to fill in”

Helpful Report

Posted 1 week ago

Hello Don, Thank you for your review. We’re glad to hear the purchase application is quick and easy to fill in. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I have today received a Christmas bouquet from my granddaughters,on opening the box they looked lovely however when they were unwrapped the tulips collapsed,I would suggest you don’t include tulips in the bouquet . I would have given you a good review but can’t now because of the state of the tulips”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I do apologise the tulips have arrive looking droopy, this is normal on some occasions due to the box darkness. To ensure your tulips flourish and can be enjoyed to their full potential, we recommend following the provided care guide. Kind regards, Tom

Posted 1 week ago

“I bought these for myself a couple of years ago via Amazon for £29.99. When I complained, with photos, I was told they were perfectly acceptable.”

Helpful Report

Posted 1 week ago

Hello Susan, We’re really sorry to hear you were dissatisfied with your order and that your complaint didn’t reflect the quality we strive to deliver. This isn’t the experience we want for our customers. As this matter dates back several years, we’re unfortunately unable to reopen or review the issue. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I couldn't have found worse service than this. I missed my anniversary with my wife because they didn't deliver the flowers. They relied on Royal Mail, which by late afternoon still hadn't delivered. I started the refund process, but the embarrassment I made will last forever. Never again!!!!!”

Helpful Report

Posted 1 week ago

Hello Maurizio, Thank you for your review. We’re so sorry to hear that your order wasn’t delivered on your chosen date and that this special occasion was missed, affecting the sentiment of your gift. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I order from the US several times a year and the deliveries are always wonderful and on time. Thank you!”

Helpful Report

Posted 1 week ago

Hello Judy, Thank you for your review. We’re delighted to hear that orders from the US are consistently wonderful and on time. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Delightful flowers to choose from with reasonable prices. Ordering very easy to navigate”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you found the bouquet selection delightful, the prices reasonable, and the ordering easy to navigate. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“order 9295983 very disappointed the way i was treated by this company the flower they send me was thin . miserable and looking nothing like the photo i ordered large, this was not even standard size i called and emailed and send photo as proof of this terrible flower they are still being difficult they asked for bird eye view and several photo from different angle. this is how treat people ! i buy flower 10 times a year. this was first time i got it from this compant just making excuses and making stuff up not to resolve the issue there you have it now . lost a customer who would have spent 10 time more on flower see photo to compare . i leave it to the reader to judge!!!!”

Helpful Report

Posted 1 week ago

Hello Doms, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. A member of our reviews team has now contacted you, and we hope we can come to a satisfactory resolution. Kind regards, Team Prestige Flowers

Posted 1 week ago

“was a fairly easy process, pictures looked good, will see how the real thing turns out.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re glad you found the ordering process fairly easy and that the pictures looked good. If there’s anything more we can do to ensure the real arrangement meets your expectations, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“East to use website and good slection of flowers and cards”

Helpful Report

Posted 1 week ago

Hello Michael, Thank you for your 4/5 review. We’re glad you found the website easy to use and our selection of flowers and cards appealing. If there’s anything more we can do to improve your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Previously been delighted”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing that you’ve previously been delighted with Prestige Flowers. If there’s anything more we can do to help, just let us know. Warm regards, Team Prestige Flowers

Posted 1 week ago

“Avoid at all costs - One star only because they delivered on time, I have used prestige hampers for a few years for Christmas gifts and had built up £30 of loyalty vouchers, I ordered a luxury florist choice for £56.48 including delivery, these were delivered on Saturday as requested, they starting wilting on the Sunday, I contacted customer services through their webchat to complain and sent the attached photo. I was told that they need photos all around the bouquet to be e mailed to make a full assessment, surely that one photo the showed the quality? I e mailed them across and I was then offered a £10 credit to my account as a "gesture of commitment" as the flowers had a "partial quality issue" I refused to accept the voucher as I felt the full bouquet should have been fully replaced, at this point I told them that I had spent a few hundred pounds each Christmas for the last few years and would never purchase the hampers or flowers again and would also leave a bad review. I then got an e mail saying that they would send a replacement bouquet at no additional cost so I provided delivery details and thought it was all sorted. Then I got an e mail saying that the same bouquet was not in stock and to pick one to the same value as the one ordered, I chose a bouquet at £50 plus delivery which was to the same value, I then got an e mail saying it wasn't to the same value???? I queried this and then the response was that I had to choose one at a price that didn't include my loyalty vouchers of £30 and I could pick one up to the value of £26.48, (so much for loyalty) yet they were going to send the same bouquet I first ordered which was £56.48 (which was conveniently out of stock) I have refused the offer of £26.48 as I am sick of the messing about - they have lost a customer for both the hampers and the florists on the back of such poor customer service.”

Helpful Report

Posted 1 week ago

Hello Ian, Thank you for your review. We’re extremely sorry to hear about your disappointing experience. After further investigation, I can see that our customer support team did everything possible to assist, while following the procedures they are required to follow. Our reviews team has also emailed you, as we believe this matter can still be resolved to your satisfaction. Kind regards, Katie

Posted 1 week ago

“paid for named day delivery which option was 16 December ordered on the 15th before 10pm. flowers not yet received, tracking shows they have been in the west midlands for two days at royal mail branches. flowers are sent using a 24hr delivery service. I give them the benefit of doubt that they might turn up to day the 17th, still they have not arrived. Ive contacted customer services and there response is wait three days we don't guarantee next day delivery on named day deliveries. that's not clear on the ordering page where the option is for named days. Ive asked for a refund but they have declined at this stage. first and last time ordering from Prestige flowers. don't fall into the same trap we did and order from a company that will give a service you deserve. I will peruse this with the the mode of payment.”

Helpful Report

Posted 1 week ago

Hello Tracy, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom

Posted 1 week ago

“Have used Prestige before a few times and very pleased with their service.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your continued support and the kind words! We’re thrilled to hear you’re very pleased with our service. If there’s anything more we can do to help, just let us know. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I am trying Prestige flowers one last time after the flowers that were sent to my sister for her 50th wedding anniversary were awful.Hopefully they are good this time .They did replace them but obviously not the same .”

Helpful Report

Posted 2 weeks ago

Hello Jacqueline, We’re very sorry to hear you’re disappointed again. This isn’t the experience we want for our customers, and we understand your frustration after the previous issue. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“This is our first order from Prestige flowers so have awarded 4 stars. The recipient is a 91 year old lady on a scottish island and I have been let down by other companies in the past. So I am trusting Prestige to make her happy! Will let you know. Thank you and Merry Christmas to you all!”

Helpful Report

Posted 2 weeks ago

Hello Derek, Thank you for your 4-star review! We’re glad you’re trusting Prestige Flowers to bring joy to the recipient, especially on a Scottish island. If there’s anything else we can do to help ensure she’s delighted, please let us know. Warm regards, Team Prestige Flowers

Posted 2 weeks ago

“The flowers I received compared to the flowers I ordered were absolutely shocking. This was my first time shopping with this company and it will definitely be my last. These flowers cost £55 and looked like an £8 bunch I could have picked up from a roadside garage. Customer service was appalling, I couldn't speak with a manager, only by email which is always a bad sign. PLEASE just save your money, this company are dreadful.”

Helpful Report

Posted 2 weeks ago

Hello Kellie, We’re very sorry to hear you were disappointed with your order. This isn’t the experience we want for our customers. From the provided images, we can see the lilies are still in bud. Please allow time for the lilies to bloom. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“RIP off company- very poor product and even worse customer service- avoid”

Helpful Report

Posted 2 weeks ago

Hello Glen, Thank you for your review. We’re saddened to hear that our flowers left you feeling disappointed—this is certainly not the experience we want for our customers. We always aim to provide the highest-quality arrangements. I can see that you’ve been in contact with our customer support team and that multiple forms of compensation have been offered. We’re sorry that we weren’t able to reach a resolution that felt satisfactory on this occasion. Kind regards, Tom

Posted 2 weeks ago

“I ordered a bouquet from Prestige Flowers and was extremely disappointed with what arrived. The flowers looked nothing like the advertised arrangement and came mostly in bud form, which was not stated anywhere on their website. When I raised my concerns, the customer service response was unhelpful and failed to acknowledge the issue. I wouldn’t order from them again and wouldn’t recommend them based on my experience. Will definetly NOT be ordering from this company again.”

Helpful Report

Posted 2 weeks ago

Hello Stacey, We’re very sorry to hear your bouquet did not meet expectations and that our service fell short. After further investigation, I can see you have been in contact with our customer support team, and they have advised you correctly. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I have used you lots of times before without issue but a few weeks ago received a less than satisfactory bouquet but put it down to a one off and have just placed another order with you, however, this time I was very very disappointed with your product. The Medium Happy Christmas Bouquet was nothing like the image, 4 roses, 6 shrivelled carnations, 1 drooping Tulip (I think)3 pine cones and lots of greenery on it's last legs to pack it out. Your standards have dropped dramatically and I doubt I will be using you again.”

Helpful Report

Posted 2 weeks ago

Hello Nigel, We’re very sorry to hear your recent bouquet did not meet expectations and that you’ve been disappointed again. This isn’t the standard we aim for, and we understand how frustrating that must be. We’d like to review what happened and arrange a suitable resolution. Please email us at enquiries@prestigeflowers.co.uk with “REVIEWS” and your order number in the subject line. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I bought flowers for my mother's birthday. The bunch was small, most of the flowers weren't even open and the delivery was not even in the time frame the they said.”

Helpful Report

Posted 2 weeks ago

Hello Leeroy, We’re very sorry to hear about the dissatisfaction with the bouquet, the flowers not opening, and the delivery timing. After further investigation, I can confirm the correct size bouquet was sent. We send our lilies in bud to ensure freshness and longevity of the bouquet. If the lilies do not appear to be opening within 3 days of delivery, please reach out to us at enquiries@prestigeflowers.co.uk with "REVIEWS" in the subject line and we would be happy to assist further. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 273,737 reviews