Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,752 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My Dad and I ordered a ‘Festivity’ Bouquet as the photo and description online looked lovely. When it arrived, there was only 7 flowers (3 of which were carnations) and the rest was foliage. It looked nothing like the photo and still hasn’t 3 days later and cost £34 plus £6 delivery. We were so disappointed. Their ‘customer service’ response is in my view poor and apparently their ‘florist’ thinks the photo looks fine and no offer of a refund. We have since spent £20 at M&S and got a much better quality bouquet with almost triple the amount of flowers. The bouquet is no longer available on their site for me to revisit the description as posted. Definitely won’t be using them again. 100% guarantee in my opinion is pretty worthless if you read all the T&C’s of what isn’t covered.”

Helpful Report

Posted 1 week ago

Hello Jo, We’re very sorry to hear your Festivity bouquet did not meet expectations and that you were disappointed with the quality and pricing. This isn’t the standard we aim to provide. After further investigation, I can confirm our customer support team has advised you correctly. Kind regards, Team Prestige Flowers

Posted 1 week ago

“After 3 days the flowers dropped all their petals and we were left with bare stalks. i am disappointed and disgusted. Evelyn Young”

Helpful Report

Posted 1 week ago

Hello Evelyn, We’re very sorry to hear that your flowers wilted so quickly and that you’re disappointed. This isn’t the standard we aim to provide, and we apologise for the frustration caused. A member of our reviews team has now contacted you, and we hope to resolve this. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Imagine responding to a customer complaint by sending the same copy and paste message over and over again. What was meant to be a congratulations bouquet arrived looking worse than a bunch of flowers from the local Esso. I would absolutely not recommend this company, unless you’re specifically after a bouquet made up almost entirely of greenery. Customer service has been incredibly unhelpful, repeatedly hiding behind the phrase “florist’s choice” and insisting the images are “for reference only.” It feels like ordering from Selfridges and receiving something straight from TEMU. AVOID.”

Helpful Report

Posted 1 week ago

Hello Abbie, We’re very sorry to hear your bouquet arrived in such a condition and didn’t resemble the item you expected. This isn’t the standard we strive to provide, and we apologise for the disappointment and frustration caused. I understand you’ve spoken to our team already, and we hope this can be resolved promptly. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered medium believing the image but what I received was not true to its size .”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear the medium arrangement you received didn’t match the size or your expectations. This isn’t the standard we aim to provide. I can see you are in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I had a rather disappointing first experience with Prestige Flowers. I had ordered the Merry Christmas arrangement, but what was delivered was the Rose and Lily arrangement. And it looked nothing like the photo! The other issue was that the Merry Christmas arrangement had no mention of not including a vase. The Rose and Lily one does NOT. So my flowers arrived very skimpy and without a vase and without the Merry Christmas decoration. Quite embarrassing, especially since they send us beautiful arrangements from a florist here in the US. Prestige also never responded to my email the day I ordered them. I just sent a message on their "Live" chat (not very live since no one was on to chat). Will see if they respond to that. Have not been impressed with the quality and the customer service for a florist that "prides itself on delivering happiness"!”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear that your Merry Christmas arrangement didn’t arrive as expected and that you received the Rose and Lily version, without the vase or decorations. This isn’t the standard we aim to provide, especially for a special order, and we apologise for the frustration and embarrassment caused. I can see you are in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Ordered flowers for my aunt for christmas when they arrived they were nearly dead, the tulips fell apart and they looked nothing like the photo you advertise , at £41.00 , which by the way is a lot of money to me I was very upset not just for me but my aunt as well, I will not be recomending this company to anyone.”

Helpful Report

Posted 2 weeks ago

Hello Tina, We’re very sorry to hear your aunt’s flowers arrived in such a poor condition and that the arrangement did not match the photo. This isn’t the standard we aim to provide, especially around Christmas. Our sincere apologies for the disappointment and the inconvenience caused. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Really disappointed. Not impressed at all. Paid for next day delivery (to arrive Xmas eve) and they didn’t even bother to knock on the door and wait for my elderly mother to answer. The message I receive just said unable to delivery. Very poor show and at a critical time of year. The flowers will now won’t be delivered to the next working day which is Monday , 5 days away ! They’ll be half dead.”

Helpful Report

Posted 2 weeks ago

Hello Angela, We’re very sorry to hear about the delivery issue and the impact this had during a time that matters to you. This isn’t the service we aim to provide. After further investigation, I can see your order was delivered on 27-12-2025. A member of our reviews team has emailed you in hopes to reosolve this. Our sincere apologies for the disappointment and the inconvenience caused. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Flowers ordered and arrived on the correct date. I ordered the large Rose and Lilly mix for my wife for our 22nd wedding anniversary. Lillys were not yet open, which is ok as I am sure they will (and the website warned the may still be in bud, in the small print), but there was nowhere near the actual number of Lillies in the delivered item that were on the image displayed for the selection made, about half as many. To be honest with them being closed and there being so few, the setting looked quite bare. The flowers were fresh though, so hopefully will last a long time, and maybe eventually look nice, but with the disappointing overall look for the day actually needed being nothing like that advertised, can only give it 3 stars.”

Helpful Report

Posted 2 weeks ago

Hello Steve, We’re very sorry to hear the bouquet didn’t match the image and appeared bare with fewer lilies than expected. This isn’t the standard we aim for, and we understand your disappointment. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered "Rome", a mixture of white lilies and yellow roses for a funeral I was attrnding. There were no yellow roses included and the large bunch I ordered was pretty small.I also specified that I did not want the bouquet in a vase and definitely did not want the free chocolates offered, as they would scarcely be appropriate for the occasion. My nessage card also made clear that the flowers were for a funeral, so, all in all, the service was atrocious”

Helpful Report

Posted 2 weeks ago

Hello Ray, We’re very sorry to hear that your order did not arrive as expected and that the bouquet was smaller than expected. We apologise for any confusion however, the rome bouquet does not include yellow roses this is a white bouquet as shown on our website. We would like to investigate the size issue further. A member of our reviews team has now contacted you, and we hope to resolve this shortly. Our sincere apologies for the disappointment this caused during a difficult time. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Please find attached i was not pleased with the order received i would not class these as prestige”

Helpful Report

Posted 2 weeks ago

Hello Roger, We're very sorry to hear your order did not meet expectations. This isn’t the standard we aim to provide, and we understand your disappointment. A member of our reviews team has now reached out to you, and we hope this can be resolved. Kind regards, Katie

Posted 2 weeks ago

“Dreadful. Ordered flowers on Friday morning, and they sat in a sorting office Friday Saturday Sunday and delivered on Monday Flowers as you’d imagine arrived half dead. Waste of £40 Prestige blame their third party delivery company (Royal Mail) If that’s the case then change it and do NOT advertise next day delivery. Apparently Glasgow is a remote area and in Scotland so flowers will never get there on time - I’ve to read the ts and cs Offered a £5.99 credit on my account after a complaint. Not sure of the value in this given that it means me using this company again and that covers their postage (which is the root of the problem) So dead flowers, £40 down and last message from the company saying tough, you’ve got them and now and don’t care if they look awful we delivered them. Unbelievable Avoid at all costs”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We’re very sorry to hear about your experience and completely understand your frustration. This is not the standard we aim to provide. We’re disappointed that your flowers arrived in poor condition. While we work with trusted courier partners, we do not guarantee delivery times, and it’s clear that in this instance the service did not meet your expectations or our standards. We also apologise that the resolution offered did not feel adequate and appreciate your feedback. Kind regards, Tom

Posted 2 weeks ago

“Easy. Thank you”

Helpful Report

Posted 2 weeks ago

Hello Bridget, Thank you for your review. We’re glad to hear it was easy. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I ordered my Christmas tulips on the 21st of December. They arrived as promised on the 22nd but the tulips are very small and they are massively drooped. There are no roses as the photo implies. For the price I would expect better quality.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We’re really sorry to hear about the small, droopy tulips and that the bouquet did not match your expectations or the image. I do apologise the tulips have arrive looking droopy, this is normal on some occasions due to the box darkness. To ensure your tulips flourish and can be enjoyed to their full potential, we recommend following the provided care guide. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I ordered a bouquet with gifts on 18th Dec 25 to be delivered on Sat 20th Dec, for a relative's birthday. It was not delivered until the afternoon of Mon 22nd. The flowers were dead! Impossible to contact prestigeflowers by telephone or email. Do not use this company, as there is nothing "prestige" about their customer service. You have been warned!!!”

Helpful Report

Posted 2 weeks ago

Hello Adrian, We’re very sorry to hear about the late delivery and the condition of the flowers, and for any frustration caused by difficulty reaching us. This is not the experience we aim to provide. A member of our reviews team has now contacted you. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“For months, I was struggling to sort things out on my own, and it became incredibly overwhelming. I wasn’t sleeping well and found myself constantly stressed and anxious. When I came across Michael and drew online, I decided to reach out and see if they could help. To my surprise, they replied quickly, which already gave me a sense of relief. What stood out the most was how sincere and attentive they were. They took the time to listen, explain everything in detail, and didn’t rush me or make me feel like a burden. Their patience and support made me feel more confident about the next steps.”

Helpful Report

Posted 2 weeks ago

“Purchase application is so quick and easy to fill in”

Helpful Report

Posted 2 weeks ago

Hello Don, Thank you for your review. We’re glad to hear the purchase application is quick and easy to fill in. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I have today received a Christmas bouquet from my granddaughters,on opening the box they looked lovely however when they were unwrapped the tulips collapsed,I would suggest you don’t include tulips in the bouquet . I would have given you a good review but can’t now because of the state of the tulips”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I do apologise the tulips have arrive looking droopy, this is normal on some occasions due to the box darkness. To ensure your tulips flourish and can be enjoyed to their full potential, we recommend following the provided care guide. Kind regards, Tom

Posted 2 weeks ago

“I bought these for myself a couple of years ago via Amazon for £29.99. When I complained, with photos, I was told they were perfectly acceptable.”

Helpful Report

Posted 2 weeks ago

Hello Susan, We’re really sorry to hear you were dissatisfied with your order and that your complaint didn’t reflect the quality we strive to deliver. This isn’t the experience we want for our customers. As this matter dates back several years, we’re unfortunately unable to reopen or review the issue. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I couldn't have found worse service than this. I missed my anniversary with my wife because they didn't deliver the flowers. They relied on Royal Mail, which by late afternoon still hadn't delivered. I started the refund process, but the embarrassment I made will last forever. Never again!!!!!”

Helpful Report

Posted 2 weeks ago

Hello Maurizio, Thank you for your review. We’re so sorry to hear that your order wasn’t delivered on your chosen date and that this special occasion was missed, affecting the sentiment of your gift. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I order from the US several times a year and the deliveries are always wonderful and on time. Thank you!”

Helpful Report

Posted 2 weeks ago

Hello Judy, Thank you for your review. We’re delighted to hear that orders from the US are consistently wonderful and on time. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 273,752 reviews