Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,829 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ordered specifically for a timeframe, missed it and now rescheduled to deliver 3 days later?? flowers will be dead. Useless”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear your delivery wasn’t on time and that the flowers didn’t arrive as expected. This isn’t the experience we want for our customers. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Flowers not delivered on the 13/2/26 as needed to as these were supposed to be delivered to my wife at work where she works as a teacher at a school. Received message to say delivery address not accessible which is a lie. It’s a big school building that you cannot miss and just have to press a buzzer to speak to receptionist to get in. Pretty simple and standard. I contacted prestige flowers and explained the situation to a person named Carl who was not helpful and said nothing they can do. I explained my frustration as school will now be closed as half term so can’t re attempt delivery and I have had to reschedule to the local delivery depo near the school which is over an hour away from where we live as didn’t allow me to redirect to our home. Still haven’t received confirmation that I can go and collect flowers from depo and they close at midday today so if i don’t get a message the flowers will be left and no good and a total waste of effort and no flowers on the day needed. Very dissatisfied and dissappointed by prestige flowers and there unwillingness to help in any way.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re truly sorry to hear of your disappointment regarding the delivery of your order. Upon reviewing the tracking information, we can see that a delivery was attempted; however, the address was marked as inaccessible. Unfortunately, Royal Mail has not provided a specific reason for this, and such situations can occur for a variety of reasons beyond our control. Kind regards, Katie

Posted 1 week ago

“if i could give this company 0 stars i would. ordered a large flower bouquet and there is barely anything to it. flowers half dead no care into the bouquet what so ever and has just been thrown together. massively over priced for what i recieved and am in utter shock. i now have to go and buy more flowers before valentines day which is costing me more. this is my first time using this company and it will certainly be the last, disappointed is an understatement.”

Helpful Report

Posted 1 week ago

Hi Kai, We’re very sorry to hear about the bouquet you received and understand your frustration. After further investigation, I can see you were advised correctly. Kind regards, Team Prestige Flowers

Posted 1 week ago

“On February 6th, I ordered a Valentine's Day gift (IU193941871GB) including the flowers and teddy bear shown in the picture. I requested delivery on February 12th, and it arrived on the date I specified. But The picture shows 9 unopened lillies and 4 open lillies. There are also 5 roses. This company sent me 4 unopened lillies and 5 roses. When I said "fix this or give me my money back," they mocked me by telling me to take care of the flowers well and they will grow This is evident from the fact that they do this constantly and have no intention of correcting it. Stay away from this company. Mails and Evidence are attached.”

Helpful Report

Posted 1 week ago

Hello Kadir, We’re very sorry to hear that the arrangement you received did not match what was shown and that our response when you raised the issue was not helpful. I can see you ordered a standard-size bouquet the image shown on our website is a medium. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Quick delivery of beautiful and exciting flowers.”

Helpful Report

Posted 1 week ago

Hello there, Thank you for your review. We’re glad you were pleased with the quick delivery and the beautiful, exciting flowers. If you need any assistance in the future, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Great choice of flowers Easy way to order i just hope tjey are deliverd on time”

Helpful Report

Posted 1 week ago

Hello there, Thank you for your review. We’re glad you found a great selection and easy to order. We understand your concern about delivery on time and will do our best to help ensure punctual delivery. If you need any assistance, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I filled in my information and the invoice was addressed to someone else 😒😒”

Helpful Report

Posted 2 weeks ago

Hello Simon, We’re very sorry to hear that the invoice was addressed to someone else. This isn’t the standard we aim for, and we understand how inconvenient this must be. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered flowers well in advance for my mother’s birthday and paid extra for express same-day delivery. This was meant to be a surprise, and I waited all day to call her once the flowers arrived. They never did. Throughout the day, the delivery time kept changing, and by the end of the day I received a message claiming that delivery was attempted but no one was available. This was completely false. My mother was at home all day, her phone number was provided, and I have doorbell camera footage confirming that no delivery attempt was made at any point. When I contacted customer service, instead of acknowledging this or taking responsibility, they repeatedly referred me back to tracking information, ignoring my explanation and evidence entirely. No empathy, no accountability — just copy-and-paste responses. Because the delivery did not happen on the promised day, the purpose of the order was lost. A birthday is not something you can “redo” the next day. I requested a refund for a service that was not provided and was met with resistance and dismissive replies. Extremely disappointing experience. If timing matters or you’re ordering for a special occasion, I would strongly advise against using this company.”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear that your mother’s birthday delivery did not arrive as promised and that our responses did not address your concerns. This isn’t the standard we aim for, and we understand how disappointing and stressful this must have been. Thank you for bringing this to our attention. We’ll ensure you’re kept updated throughout this process. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered flowers for my mother’s birthday, spending a total of £108. The bouquet that arrived was not only much smaller than expected but also looked nothing like what was advertised on their website. Most importantly, the flowers were wilted and visibly dying. After contacting Prestige Flowers several times, they offered a mere £10 voucher for my troubles. I then reminded them that, under the Consumer Rights Act 2015, I am entitled to a full refund. They consistently failed to address this in their responses and outright refused to comply with British law. This experience is unacceptable, and I will be taking matters further. Prestige Flowers is not a company that can be trusted.”

Helpful Report

Posted 2 weeks ago

Hello Antoni, We’re very sorry to hear the bouquet arrived smaller, wilted, and not as advertised. This isn’t the standard we aim for, and we understand how disappointing this must have been. I can see you have been in contact with our customer support team, and this has since been resolved. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered flowers for a time‑sensitive occasion and the bouquet arrived wilted, damaged, and not as described. Customer service acknowledged a quality issue but only offered a £10 credit, a replacement, or a £10 partial refund. They repeatedly refused a full refund, so I had to raise a dispute with my bank. Based on my experience, resolving issues with this company is very difficult if something goes wrong”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear your bouquet arrived wilted, damaged, and not as described. This isn’t the standard we aim for, and we understand how frustrating it is, especially for a time‑sensitive occasion. Unfortunately, we cannot advise further than what our support team already has. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Very nice gifts.”

Helpful Report

Posted 2 weeks ago

Hello Tiina, Thank you for your review. We’re glad you enjoyed the gifts and found them very nice. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I would never, ever recommend this company. Ordered flowers Weds afternoon for my daughter who had life changing surgery, just to brighten her day, or so I hoped. Still waiting for delivery by Friday afternoon. Called customer service to be told it can take up to three days for delivery! They advertise all over their web page, promises of NEXT DAY Delivery…well that is just not true. And NOWHERE does it mention the possibility of it taking three days. Then the recompense was an offer of £5.99 credit if I use them again. Insulting to say the least. Use your google search & find a more reliable service. Oh and the form they add at the bottom of this feedback form, the options to say if flowers were damaged and the length of time for communication AND the rating ….all greyed out. There’s a surprise.”

Helpful Report

Posted 2 weeks ago

Hello Martine, We’re very sorry to hear about the delay and the frustration this has caused, especially given your daughter’s surgery. This isn’t the service we aim to provide. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Expensive order was not delievered by Royal Mail which I understand is out of their hands. However, this is for them to correct and they have refused to resend this or to refund as they should. Forcing me to waste time having the charge reversed via my bank - I wouldnt use this service if you”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear about the non-delivery. I can see your order was attempted for delivery with no answer. Your order has since been delivered. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Hi all, so I ordered flowers for our anniversary for my wife, wild and wonderful which were £35 delivered. They were delivered to the wrong address and found them a day late and wished I left them there! They were like a £2,50 bunch of flowers and dying 😡 that shocked phoned them and sent photos and they said they were good quality and consistant😡😡😡 I wish I could add pics to show how rubbish they are. Not happy 👎👎👎”

Helpful Report

Posted 2 weeks ago

Hello Gary, We’re very sorry to hear about the late delivery and the disappointing quality you received. This isn’t the standard we aim for, especially for an anniversary. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“DO NOT USE PRESTIGE FLOWERS!! I mistakenly used them for flowers for my wife on our 25th wedding anniversary, Thanks to Royal Mail they were delivered on the right day but..... The bouquet my wife received was appalling, it was have the size on the one shown on the website, it contained a few lilies and some sorry looking roses along with some hedge clippings and a stick, I didn't expect the world for £30 but I did expect far better than I received, I contacted prestige flowers at the earliest opportunity and I was asked to email so photos which I duly did, several hours later I had to call again because I had not heard anything and I ended up using their chat service, yup only to be told that my delivery was a suitable size and in a good enough condition!! So they were not going to do anything, (suprise suprise) despite requesting several time that they look again at my complaint I was still told no so now my wonderful wife is left with a pretty pathetic very overpriced bunch of flowers, Please take me advice and AVOID AVOID AVOID, Use a local florist and support a local business, I am unable to do so as I am recovering from a stroke and I mistakenly thought this was a better option,”

Helpful Report

Posted 2 weeks ago

Hello Allan, We’re very sorry to hear about the disappointing experience with the bouquet and the communication you received. This isn’t the standard we aim to deliver, especially on such an important occasion. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Flowers don’t look anything like the picture, far fewer foliage and Lillies and majority were damaged. Very disappointed in this service as it was for an special occasion and I am embarrassed of what was delivered.”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear your bouquet didn’t resemble the pictured arrangement and that many stems were damaged. This isn’t the experience we want for our customers, especially for a special occasion. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Sadly the latest delivery from Prestige was well below their normal standard. A gift of Florist Choice flowers for my elderly Mum's birthday arrived looking sparse, tired and lacking in their usual colour and vitality. She was noticebly disappointed. I felt let down as my loyalty is with Prestige from whom I order from overseas to the UK quite frequently.”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear your mum’s bouquet arrived looking sparse and tired. This isn’t the experience we want for our customers. I can see you are now in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Very high class of flowers lots to choose from hard to pick .”

Helpful Report

Posted 3 weeks ago

Hello there, Thank you for sharing your experience. We’re glad you found our flowers to be of a high class and that there’s plenty to choose from. If you need any help narrowing down your pick, we’re here to assist. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Terrible quality. Look like cheap flowers you could buy at Tesco for X5 the price. Terrible customer service.”

Helpful Report

Posted 3 weeks ago

Hello, We’re very sorry to hear you were unhappy with the quality and the value of your bouquet, and for any disappointment caused by our service. This isn’t the experience we want for our customers. After further investigation, I can see our customer support team has advised you correctly. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“My husband and I sent a large bunch of roses and freesias to a 90 yr old aunt using prestige flowers. The bouquet was supposed to be large, we asked our aunts son to send a picture the next day and were disappointed and embarrassed, it looks like we sent a cheap bunch small and not enough flowers for the money. I complained to prestige who replied with standard pre written answers, and showed no understanding or acknowledgment of the size of the bunch. They offered me £10 off if I used them again in the future! Why would anyone do that ? I will never send flowers via prestige again”

Helpful Report

Posted 3 weeks ago

Hello, We’re very sorry to hear your bouquet didn’t meet expectations in size and value, and that our response felt unhelpful. This isn’t the experience we want for our customers. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 273,829 reviews