Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,815 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,815 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your website is great but there is no way to choose the date i want to send flowers if i don't wat to send them the next day, & this is very fustrating. If there is please tell me how to do it. All the flowers I saw had sned the next day delivering, & that is where i could not change the date. With the result i could not send the flowers i wanted to But i am happy with the ones i have sent which i could chnage the date for delivery. Thanks. Patricia anne Thomas”

Helpful Report

Posted 2 weeks ago

Hello Patricia, Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed the flowers you sent and appreciate your compliments about our website. We understand that not being able to select a delivery date can be frustrating, and we apologise for any inconvenience this may have caused. While the delivery charge does say next-day delivery, this is our standard fixed fee and any date can be selected from the calendar. Warm regards, Rosie

Posted 1 week ago

“Nice product and good price, however found the ordering process a little confusing too many pop up boxes very distracted”

Helpful Report

Posted 3 weeks ago

Hello Andrew! Thank you for your thoughtful review! We're glad to hear you liked the product and found it offered good value. We appreciate your feedback about the ordering process; we'll definitely look into simplifying it for a smoother experience. If there's anything else we can assist with, don’t hesitate to get in touch! Best wishes, Rosie

Posted 3 weeks ago

“Following our complaint, very reassuring follow up from Prestige Flowers, they have listened and responded very well - sending to our friend a beautiful bunch of flowers - thank you very much - greatly appreciated. Warm regards David and Pauline.”

Helpful Report

Posted 3 weeks ago

Hello David and Pauline! Thank you for your kind 4-star review! We're glad to hear that our follow-up was reassuring and that your friend received a beautiful bunch of flowers. Your appreciation means a lot to us! Warm regards, Rosie

Posted 3 weeks ago

“The site has a lot to offer and the chat bot is also helpful. I think the minimum spend to receive a discount is a bit high however. Maybe that is a good price for most vouchers but for student discount to be set at the same price of £29.99 is a bit harsh in my opinion”

Helpful Report

Posted 1 month ago

Hello George! Thank you for your thoughtful 4-star review! We’re pleased to hear that you find our site useful and that the chatbot has been a helpful resource. Your feedback regarding the minimum spend for discounts is valuable, and we understand how that could be a concern for students. We’re always looking for ways to enhance our offerings, and your comments will certainly be taken into consideration. Best wishes, Rosie

Posted 1 month ago

“I love the convenience of this website as I always order from the USA for gifts to be delivered in the UK. The only issue I have is when I want to send more than one item to the same address. There is no option to link the gifts to one delivery and to pay one delivery fee. Other than that, I love this website!”

Helpful Report

Posted 1 month ago

Hello Tina! Thank you for your lovely 4-star review! We’re delighted to hear that you find our website convenient for sending gifts internationally. We appreciate your feedback about linking multiple items for a single delivery fee, as it’s always helpful to know how we can improve the shopping experience. Best wishes, Rosie

Posted 1 month ago

“It's great to see an online florist that offers options for Interternational Mother's Day for those of us living overseas. It would be useful if the field for billing adddresses includes an option to select another country, just for the reassurance that your order is going to be accepted. I also really appreciated paypal being a payment option. Lovely range of flowers to choose from. Thank you.”

Helpful Report

Posted 1 month ago

Hello Helen! Thank you for your thoughtful 4-star review! We’re so glad to hear that you appreciate our options for International Mother's Day and the range of flowers we offer. Your suggestion about adding a billing address country selection is very helpful, and we’ll definitely take it into consideration. It’s great to know that you found PayPal convenient too. We look forward to serving you again soon! Best wishes, Rosie

Posted 1 month ago

“I am truly delighted with the service . I have used the service twice and so far my friends were happy to receive it on time and in very good condition.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your wonderful 4-star review! We're thrilled to hear that you've enjoyed our service on multiple occasions and that your friends received their orders promptly and in great condition. Your feedback means a lot to us! Best wishes, Rosie

Posted 1 month ago

“I had to pay £5.99 for delivery but ut was next day so understandable. I ordered a medium bouquet - £5 extra - for my sister in law after the loss of her dog she sent me a picture of the flowers which looked very sparse compared to the photo on your website! Unable to upload photos!”

Helpful Report

Posted 1 month ago

Hello! Thank you for your review and for sharing your feedback with us. We're glad to hear that the next day delivery was helpful during this difficult time. We're sorry to learn that the bouquet didn’t meet your expectations in terms of fullness compared to what you saw online. Your comments are important to us, and we’ll definitely take them into consideration as we strive to improve our offerings. Best wishes, Rosie

Posted 1 month ago

“I received your beautiful bouquet, it was much nicer than one I had received from a rival company a few weeks earlier. However the chocolate box was damp and crumpled on the bottom edge and the chocolates had beads of moisture on them. I still ate them and they were delicious. I just thought you might like to appreciate that the damp material around the flowers was obviously not contained.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your thoughtful 4-star review! We’re thrilled to hear that you loved the bouquet and that it surpassed your previous experience with a different company. We appreciate your feedback regarding the chocolate box; we strive to ensure all items arrive in perfect condition and will certainly look into this. Best wishes, Rosie

Posted 1 month ago

“Always promt delivery even day before ordering”

Helpful Report

Posted 1 month ago

Hello Charlotte! Thank you for your great 4-star review! We're glad to hear that you experienced prompt delivery with us. It’s always our aim to provide a seamless service for our customers. Best wishes, Rosie

Posted 1 month ago

“Satisfied and Displeased The bouquet were delivered on time and were really nice. But they were damaged during packaging or transportation.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your review. We’re pleased to hear that the bouquet arrived on time and that you found them lovely. However, we’re truly sorry to learn that they were damaged during packaging or transportation. Your feedback is invaluable to us, and we’ll work hard to address this issue to ensure a better experience in the future. If possible, please could you send us some images of the damage to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 1 month ago

“Flowers were orderd a week in advance - but arrived a day late for my mums birthday - 50 pounds did not look like a 50 pound bouquet. Will use a florist in future.”

Helpful Report

Posted 1 month ago

Hello Ben! Thank you for sharing your feedback with us. We're truly sorry to hear that your order arrived late and did not meet your expectations. We strive to provide the best experiences for our customers, and your comments help us improve. We understand the importance of special occasions, and we appreciate your input. Best wishes, Rosie

Posted 1 month ago

“Beautiful”

Helpful Report

Posted 1 month ago

Hello! Thank you for your lovely 4-star review! We're delighted to hear that you found our flowers beautiful. Your appreciation means a lot to us, and we hope to continue providing you with great experiences in the future. Best wishes, Rosie

Posted 1 month ago

“Why are payments so difficult and complicated especially for people without smart phones.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review and for bringing this to our attention. We understand that payment processes can sometimes be confusing. We're constantly working on improving our system to make it more user-friendly for everyone. If you have any specific feedback or require assistance, please don’t hesitate to contact our customer service team. They’re always here to help! Best wishes, Rosie

Posted 2 months ago

“Have used website before and very satisfied.”

Helpful Report

Posted 2 months ago

Hello Julie! Thank you for your kind 4-star review! We're delighted to hear that you've had a positive experience using our website before. We appreciate your loyalty and hope to continue exceeding your expectations in the future. Best wishes, Tom

Posted 2 months ago

“The order was delivered 7 days after I ordered it The flowers themselves were actually stunning”

Helpful Report

Posted 2 months ago

Hello! Thank you for your lovely 4-star review! We're so glad to hear that you found the flowers stunning. We appreciate your feedback regarding the delivery time, and we are continually working to improve our service. Best wishes, Tom

Posted 2 months ago

“Even though the advertising led me to think delivery was free, i nevertheless purchased the upgraded size bouquet, a card & paid the postage. I haven't seen the flower's myself but a VERY HAPPY Mum called to thank me for the gorgeous flowers, she said they are in excellent condition & of a good size, she mentioned the fragrance & genuinely seemed delighted. The delivery was disappointing, no one rang the bell or knocked on the door (the dog definitely would have heard if no one else had) so the box was just left propped up outside the door, clearly visible & easily accessible from the street.. it's not the delivery i paid for & it's the reason for only 4 stars, he left them right underneath the doorbell, would it really have been to much to actually ring the bell?”

Helpful Report

Posted 2 months ago

Hello Jacqui! Thank you for your thoughtful 4-star review! We’re thrilled to hear that your mum was so happy with the flowers and appreciated their quality and fragrance—nothing makes us happier than knowing our blooms bring joy to others. We sincerely apologise for the issue with the delivery. It’s certainly not the experience we aim to provide, and we appreciate your feedback regarding the delivery methods. We’ll take your comments into consideration to improve our service in the future. Thank you for choosing us, and we hope to serve you again soon! Best wishes, Tom

Posted 2 months ago

“Good selection, order easy to follow. Would use again and recommend to others. Delivery not untill 3/4th so cannot comment further on the questions below..”

Helpful Report

Posted 2 months ago

Hello Leslie! Thank you for your lovely 4-star review! We’re pleased to hear that you found our selection good and the ordering process easy. We appreciate your recommendation and look forward to serving you again in the future! Best wishes, Tom

Posted 2 months ago

“Excellent selection of flowers and cards. One niggle in that when the site first asks for a name and address, it was not clear (to me, at least) if that should be the delivery address or the address of the person making the order. At the end of the process, it was clear that it was meant to be the delivery address but it would be helpful if the site was tweaked to make that clear.”

Helpful Report

Posted 2 months ago

Hello Stephen! Thank you for your great 4-star review! We're glad to hear that you enjoyed our selection of flowers and cards. We appreciate your feedback regarding the clarity of the delivery address prompt on our site, and we'll certainly look into how we can improve that for a better user experience. Best wishes, Tom

Posted 2 months ago

“I have used Prestige Flowers several times now and the recipients are always happy with the arrangements. The website is easy to use and the Delivery Pass is good value if you intend to send more than one bouquet within the year. Happy with the service.”

Helpful Report

Posted 2 months ago

Hello Sarah! Thank you for your fantastic 4-star review! We're delighted to hear that the recipients love the arrangements and that you find our website user-friendly. Best wishes, Tom

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,815 reviews