Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.46

4.5 Rating 268,202 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 268,202 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 4th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered to the doorstep as my mum wasn’t home, I ordered a large bouquet with a vase, however the few flowers that were received looked nothing like the bouquet advertised, it was the smallest bouquet I’ve ever seen. And just for reference I am a trained florist! Not worth the money in my opinion.”

Helpful Report

Posted 4 hours ago

“Spent nearly £50 pounds to have flowers left outside a school, basically in the street, by Royal Mail Courier. My wife failed to get the flowers and chocolates on her Birthday as requested. Raised a complaint with Prestige Flowers this was their response, so be aware of the customer service or lack of No compensation was offered or any sort of reasonable apology of any sort. I will not be using them again! If it was possible to leave a minus star review then I would be doing that. Hello, Thank you for your email. I regret to inform you that we are unable to accommodate specific delivery instructions due to our reliance on a third-party courier service. In cases where there is no one available to receive the gift, the courier will exercise their own judgment. They may either leave the package in a safe location on the property or leave a calling card to inform the recipient of the attempted delivery or update the tracking with this information. This will allow the recipient to arrange for a re-delivery or collect the item from the designated courier location. Please understand that the final decision rests with the courier and is subject to their protocols and discretion. If you have any further questions or require additional assistance, please do not hesitate to let us know. We are here to assist you in any way we can. Thank you for your understanding. ---------- Warm Regards, James.c”

Helpful Report

Posted 4 hours ago

“I paid almost £50 for a double orchid that arrived in a box too small for the contents. The pot was at an angle, with moss and earth all over the inside. The orchids were out of the pot and buried in the spillage in the box. Fortunately it wasn’t a gift but I was left having to repot the whole thing (with the help of my husband) to make it look anything like the online photograph. The orchids did not have protective sleeves on them, which you do get if you purchase a £5 orchid from a supermarket. The orchids were in full bloom on arrival; fortunately none of the flowers were damaged. I purchased a plant from a well known retailer online that was £20 cheaper and arrived in an appropriate box with protective wrapping. Shocking customer service from Prestige Flowers.”

Helpful Report

Posted 8 hours ago

Thank you very much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your honesty and for bringing these issues to our attention. We are truly sorry for the inconvenience caused by the condition in which your double orchid arrived. It is upsetting to hear that the pot was at an angle, with moss scattered inside the box. We sincerely apologise for any frustration this may have caused you and your husband. I can see that our customer service team are awaiting more images of the plant to look into this further for you. Best wishes, Rosie

Posted 8 hours ago

“Never again will I use and strongly recommend to others they don't either I ordered my mrs some flowers nibbles and a card for our anniversary my mrs was at work all day they didn't arrive then after a day at work myself sat in the car till 7 p.m waiting for delivery (rang royal mail the lady said last delivery was 7 p.m) No flowers After faffing about with royal mail saying they have to attempt delivery twice and her work not open at the weekend they returned to sender to then be told tough luck buster nothing we can do you get no package and no refund get in contact with your bank and try and claim a refund but we can consent it Total mockery of a sh!t show I only rated them 1 star because you can't select none”

Helpful Report

Posted 1 day ago

Dear Anthony, Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We completely understand your frustration regarding the non-delivery of the flowers and extra gifts that you ordered for your anniversary. It is deeply regrettable that there were multiple issues with the delivery process, and we apologise for any inconvenience caused by the delay and miscommunication. I have contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 11 hours ago

“First and last time experience with Prestige ! Ordered bouquet for special friends in France for their Wedding Anniversary. Having not been warned it could take longer with an international order I gave the company the benefit of the doubt and waited an extra week after original delivery date. Disappointed doesn’t come close as the recipient is a retired florist who actually recommended Prestige as I had been let down by a different company last year. I have made several calls without any success to speak with a manager .The only way to do that is to email ( which was ignored ) as they will not take a call . I remained polite and patient and after total lack of response of any service recovery I have been informed I will get a refund . I requested an email to confirm this morning by Megan which I am still waiting for !!! Flowers were ordered and paid for on April 8th and have still not appeared This company claims to be prestigious.. I think not . Lynn G”

Helpful Report

Posted 1 day ago

Dear Lynn, thank you so much for taking the time to share your experience with Prestige Flowers. We genuinely appreciate your feedback and apologise for the issues you encountered with your recent order. It is disheartening to hear that the delivery took longer than expected, especially considering it was for a special occasion. We sincerely apologise for the lack of response and difficulty in reaching a manager. It is not the level of service we strive to provide, and we understand your frustration. We are glad to hear that a refund has been arranged, but we are truly sorry for the delay in providing confirmation via email. I have raised this with the relevant team member. Thank you again for bringing this to our attention, and we look forward to resolving this matter promptly. Best regards, Rosie

Posted 1 day ago

“Terrible expected flowers to be delivered on Saturday but Royal Mail said the person I sent them to wasn’t home which wasn’t true. Now 4 days later they are asking my friend to collect them from the sorting office! How do you think these flowers will look now! No refund or offer to send again will never use this service again”

Helpful Report

Posted 2 days ago

Dear Sarah, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your openness and honesty, as it helps us pinpoint areas where we can improve. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 day ago

“Wanted a surprise flower for my wife’s birthday to be delivered at her school. What an embarrassment when she received the bunch. Sent photos and nothing been done about it. Sent substantial amount with poor quality flower. I want be buying again and will be advising friends and family to do same.”

Helpful Report

Posted 2 days ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We would like to express our sincere apologies for the disappointment and embarrassment caused when your wife received the bunch of flowers at her school. We understand that the poor quality of the flowers did not meet your expectations, and we apologise for the inconvenience this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 day ago

“6 roses 4 lillies and a sprig of tree branch £30 ?? Don't waste your money better bouquets from tesco at half the price !!! Avoid this company Flowers are poor quality and customer service is shocking !!”

Helpful Report

Posted 2 days ago

Dear Tracey, thank you for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our services. We would like to sincerely apologise for the disappointment you experienced with your recent purchase. It is disappointing to hear that the quality of the flowers did not meet your expectations, and for this, we are truly sorry. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 day ago

“I received a box of flowers this morning, box was wet (but flowers ok inside). BUT… … NO NOT TO TELL ME WHO SENT THEM! Fundamental detail I would say! So I sent message via website asking who was kind enough to send them. Received quick reply telling me they don’t have order with my email address @ to log in OF COURSE NOT, I’m the recipient!! Aghhh! So I tried calling, waste of time as it just rings! Dreadful experience! Stressful start to birthday. Would NOT RECOMMEND 😞”

Helpful Report

Posted 2 days ago

Thank you so much for taking the time to share your feedback with us. We appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the inconvenience you experienced with the wet box and the lack of information about the sender. We completely understand how important it is to know who sent the flowers and we apologise for this detail being missed. We are sorry to hear about the difficulties you encountered in reaching out to us via the website and the unresponsive phone line. This is certainly not the level of service we aim to provide, and we deeply regret any stress this may have caused you on your special day. Once again, we apologise for the disappointing experience you had. We value your feedback and will take the necessary steps to prevent similar situations from happening in the future. Warm regards, Rosie

Posted 2 days ago

“Do not use very poor service I could of bought better from Tesco, late delivery, missing items absolutely disgusting never will I use again”

Helpful Report

Posted 2 days ago

Dear Bernadette, thank you for taking the time to provide us with your valuable feedback regarding your experience with Prestige Flowers. We appreciate your honesty and are genuinely sorry for the issues you encountered. We sincerely apologise for the very poor service you received, and we understand your disappointment with the late delivery and missing items. We fully acknowledge that this was unacceptable, and we deeply regret any inconvenience caused to you. We always strive to provide the best possible service to our customers, and it is disheartening to hear that we fell short of your expectations. It is through feedback like yours that we can identify areas for improvement and make the necessary changes to regain your trust and confidence. Once again, we apologise for the negative experience you had with Prestige Flowers, and we genuinely value your feedback. Best wishes, Katie

Posted 2 days ago

“Poor quality flowers. The roses were black round the edges, Lilly’s were shrivelled and leaves had holes in. Were also delivered a day early when my wife wasn’t in. Very disappointing and will not use again”

Helpful Report

Posted 2 days ago

Thank you for taking the time to provide us with feedback regarding your recent experience with Prestige Flowers. We sincerely apologise for the disappointment you faced due to the poor quality flowers you received. It is certainly not the level of excellence we strive to provide. We understand how disappointing it must have been to find the roses with black edges and the shrivelled lilies with holes in the leaves - this is not the quality we pride ourselves on. Additionally, we're sorry for the inconvenience caused by the delivery being one day earlier than expected, resulting in your wife not being at home to receive it. We understand that timing is crucial, especially when surprising someone with a gift, and we deeply regret any inconvenience caused by our oversight. Our customer service team has reached out via email to look into this for you. Best wishes, Katie

Posted 2 days ago

“£30 plus on flowers for my other half, cut price in a sale, but l wouldn't pat what l paid let alone full price, they look nothing like on the website, l have photos, l almost feel embarrassed that l bought them for the one l love, l have photos and have sent them to the company in an email”

Helpful Report

Posted 3 days ago

Thank you so much for taking the time to give us your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We deeply apologise for the disappointment you felt regarding the flowers you purchased. We understand how important it is for the bouquet to match the expectations set by our website, and we regret that this was not the case for you. We would like to assure you that your feedback has been taken seriously. We would be grateful if you could share the photos you mentioned in your email with us. This will greatly assist us in understanding the discrepancy and will help us find a solution to improve our services. Warm regards, Rosie

Posted 2 days ago

“Flowers were a disgrace 5 roses and foilage all dying delivered 2 days after requested date please don't waste your money DO NOT USE THIS FIRM.”

Helpful Report

Posted 3 days ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and willingness to let us know about the issues you encountered. We sincerely apologise for the disappointment caused by the condition of the flowers and foliage you received. It is unacceptable that they were not up to the expected standard and arrived two days after the requested delivery date. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 days ago

“This company is failing in that they accept an order for a delivery that they cannot achieve. I ordered for a specific day (a birthday) and did not read the small print that apparently states they have a 3 day window within which to deliver! What?! That's not a service. The flowers arrived but a day late and a bit shoddy to be honest. Perhaps this standard of service was acceptable in 1974 but not 2024. Also I paid for the large bouquet but it was most definitely not worth £50. Badly done "Prestige". Badly done. I warn you off using this company”

Helpful Report

Posted 3 days ago

Dear Lucy, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and apologise for any inconvenience caused. We're sorry to hear that the delivery of your order did not meet your expectations, especially since it was for such a special occasion as a birthday. Our intention is always to provide prompt and reliable service, and we apologise for falling short on this occasion. We also apologise for the condition of the flowers upon arrival. It's certainly not the quality we strive to deliver, and we apologise for any disappointment caused. If you could please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Katie

Posted 2 days ago

“Terrible, terrible, terrible service! Flowers are nothing like advertised. Glass vase looks like a beer pint glass, flowers are un fresh with sparse greenery & will never create the bouquet advertised. I upgraded to the medium size bouquet, dread to think what the small one would look like. Avoid at all cost. Prestige unwilling to refund but will offer £10 voucher to spend on your next order “with them.” No thank you I will not be ordering from Prestige ever again. Email from Royal Mail to advise of delivery which would be a day late. Prestige taking no ownership of next day delivery promise advertised on their site. Email reply received to say flowers are with carrier & Prestige have no control thereafter! Prestige “do not promise next day delivery then!!! “ Avoid! Avoid! Avoid! As purchased as a gift I felt so disappointed & had to resend another bouquet which I sourced from a local supplier far superior for the same cost.”

Helpful Report

Posted 3 days ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom.

Posted 3 days ago

“Really not happy with this service. I ordered these flowers to be delivered to my friend on her 30th birthday, a special day. Was given the choice of delivery date, so naturally chose her birth date and they were not delivered. Very disappointing. What's the point in offering someone a choice and then not actually delivering. What's the point in getting flowers the day after your birthday. Not acceptable. Will neither use nor recommend this company!”

Helpful Report

Posted 3 days ago

Hello Laurie, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 3 days ago

“Why have I not received confirmation that my order was delivered yesterday to Mrs Goodchild. My first order with you and that is surely basic, so only receiving an invitation today to place another order is very annoying.”

Helpful Report

Posted 3 days ago

Hello, thank you for your review. We appreciate your feedback and apologise for any dissatisfaction this may have caused. Kind regards, Tom.

Posted 3 days ago

“Dreadful . !!!! If I had known you were using Royal Mail to deliver my flower gift I would NEVER have used you . I was told by email last night that the flowers had been given to the carrier for next day delivery which I was already unhappy about . Flowers sitting in a truck all night !! Then I recieved an email from Royal mail saying the delivery would be between 7.30 am and 3pm . So I made sure someone would be in then . I DID NOT advise on a safe place to leave them as there is no safe place . Items are regularly stolen from the Porch area of the building . Then later I received another email today advising the deliver would be any time up to 7.30 pm which was unsuitable . ( as it had been extended by 4 hours ) I did not want to reschedule as they were a gift of flowers ( imagine what they would be like by tomorrow !!!!) I recently received an email from Royal Mail . They have been left in what they said was my "safe place " .... which I don't have . ( 5.15pm ) The recipient is not there at the moment and I'm not sure when they will get home . She may not even get the flowers if they have been taken . This is a terrible service and I defintiely will never purchase from you again .”

Helpful Report

Posted 4 days ago

Hello Ruth, thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. If there's no one available to receive the gift, the courier will use their discretion. They may leave the package in a secure location on the property or leave a notification card to alert the recipient of the delivery attempt. Alternatively, they might update the tracking information with these details. Kind regards, Tom.

Posted 3 days ago

“DO NOT ORDER From here the flowers turned up for my wife's birthday and they look nothing like they should do in the picture”

Helpful Report

Posted 4 days ago

Hello, thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I can see you have now been in contact with our customer support team. We hope this issue can be resolved. Kind regards, Tom.

Posted 3 days ago

“I ordered flowers on 20 April to be delivered for a birthday surprise today 22 April... Found out today they tried to deliver on 21st. I did not ask for the 21st... As No one at home. I only found out when I queried had the delivery been made. No response other than automated email from Prestige Flowers. Now they want to deliver 3 day old flowers Tomorrow a day late. Very annoyed and would not order again. Still waiting to be contacted..”

Helpful Report

Posted 4 days ago

Hello Jean, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 3 days ago

Prestige Flowers is rated 4.5 based on 268,202 reviews