Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,788 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Did not deliver in time for flowers for my wife on our wedding anniversary. when they did not arrive on the date (next day delivery as stated) i immediately told Prestige flowers to cancel the order as the surprise for my wife was lost.Six times in all that i contacted them i reiterated that i wanted a refund and they came back to say they were sending out a new order these arrived the following day by Royal Mail . I asked the postman when they received the order he also stated that they never received anything from Prestige Flowers on the day they were meant to be delivered. i am still waiting for a REFUND . The new flowers that arrived were not as you would expect from Prestige Flowers the tips of the roses were brown, plus the fact i no longer wanted them .They certainly would not have been worth £35.”

Helpful Report

Posted 20 hours ago

“The flowers I received nothing like the picture. I know it was a 'mystery bouquet' but to they are in know way worth 50 quid. Disappointing. I wont be ordering again.”

Helpful Report

Posted 1 day ago

“We orderd a rose & lily bouquet. When it was delivered i was so disappointed. It looked nothing like what i had ordered. I messaged them & they basically fobbed me off. I wouldn't recommend them & their customer service was rubbish”

Helpful Report

Posted 2 days ago

“Item received not as described despite the customer service agent telling me that it's of the standard they accept. Can't justify spending £60 on a "Large bouquet" selection when I could have gotten a better bouquet from Tesco! Avoid ordering from here it will just leave you disappointed when it arrives. Chat transcript also requested but not been delivered to my inbox also.”

Helpful Report

Posted 3 days ago

Hello, We’re very sorry to hear your item wasn’t as described and that the chat transcript hasn’t been delivered. This isn’t the experience we want for our customers. A member of our reviews team has reached out to you. Kind regards, Team Prestige Flowers

Posted 2 days ago

“well first bunch when it arrived were 6 days late . supposed to be Christmas present. sent via Amazon . complained over a few weeks and have finally got another bunch but instead of roses etc which my daughter thought was being sent but have been sent tulips. what is the matter with this company?”

Helpful Report

Posted 4 days ago

Hello, Thank you for your review. I’m very sorry to hear about the late delivery and that the bouquet you received did not match what you expected. We would advise you to contact Amazon customer service. Kind regards, Team Prestige Flowers

Posted 4 days ago

“I placed two separate orders with Prestige Flowers (orders ending 233 and 429). Both arrived with issues. Packaging was crushed and the flowers were withered and not fresh. The bouquets also looked significantly different from the products advertised online. One order arrived a day late, and I was told my address in central Scotland was a “hard to reach” area, which I strongly disagree with. I provided photos and raised a formal complaint. Management acknowledged quality issues but refused full refunds, relying on internal terms and conditions instead. I was offered partial refunds, vouchers, or resends only. I have now had to raise chargebacks through my bank. Based on my experience, I would not recommend ordering from this company.”

Helpful Report

Posted 5 days ago

Hello Gilmour, Thank you for your review. We are sorry to hear you were disappointed with both of your orders. After further investigation, we can see that for order 9387233, we were not contacted regarding any issues until seven days after delivery. As outlined in our policies, concerns must be reported within a specific timeframe, as factors outside of our control can affect flower quality. Our customer support team, therefore, advised you correctly in this instance. For order 9386429, we can see that you provided images showing a slight quality issue with a couple of the roses. We understand that the compensation offered was not satisfactory. Our reviews team has since contacted you regarding this order, and we hope to work towards a satisfactory resolution. Kind regards, Katie

Posted 4 days ago

“e mail sent to prestige after a frankly shocking bouquet was sent compared to what i thought i was ordering from their website. was for a friend who lost their father, and frankly i could have got better at tesco for a fraction of the price. looking forward to their reply....”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. A member of our reviews team has now reached out to you. Kind regards, Katie

Posted 5 days ago

“I ordered the 'Florists Choice' for my daughter's Anniversary, I appreciate that every bouquet is different but I had full trust that it would be as beautiful as previous arrangements I have ordered. Unfortunately this time the florist's choice was a total disappointment and I was embarrassed when my daughter sent a photo of the flowers. They looked like they were the last dregs off of the floor, the colours didn't blend or contrast at all and a lot of the stems were broken. On contacting them, they were less than interested. I won't be using this company again as they are far from prestigious.”

Helpful Report

Posted 5 days ago

Hello, Thank you for taking the time to leave a review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. A member of our reviews team has reached out, as we would not want to leave you feeling this way. Kind regards, Rosie

Posted 5 days ago

“Great company to deal with. Website is simple to use, descriptions are clear and concise. I've used this company in the past, the quality of their flowers is remarkable so, absolutely no complaints and would not hesitate to recommend.”

Helpful Report

Posted 5 days ago

Hello Richard, Thank you for your review. We’re thrilled you had a great experience with Prestige Flowers and that the website and descriptions met your expectations. We appreciate your past support and your recommendation. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 5 days ago

“I order flowers a lot. This is the first bad review I have ever wrote for any floral company. The flowers delivered to friends were embarrassing from prestige- night and day from what was advertised. I wrote to the company and was asked to send a photo 1 I had asked our friends to send a photograph of the flowers out of curiosity.. they shot them in their best light and appreciated that we had sent them in a tough time of loss. I had then to go into hospital for major surgery . Only out of hospital I see that prestige have sent another email asking for more photos.. first of all I was not ever going to ruin the sentiment of the flowers and ask for my friends to send more photos - also knowing the one they sent was enough evidence.. but also I had just had major surgery and was in hospital for a week- I doubt by the looks of the bunch they would have even lasted that long! Long and short of this review- go elsewhere for your bouquet to send someone you care about! This company are a waste of time, energy, and money .”

Helpful Report

Posted 6 days ago

Hello Kelly, We’re very sorry to hear about your experience and the disappointment with the bouquet. This isn’t the standard we aim for, and we understand how upsetting this must have been, especially during such a tough time. We want to investigate this further and make things right. A member of our reviews team has reached out to arrange an appropriate resolution. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Thank you I am excited to receive my daughters order it was so easy to order and you are a great company”

Helpful Report

Posted 1 week ago

Hello Rosemary, Thank you for your review. We’re thrilled you’re excited for your daughter’s order and that the ordering process was easy. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 6 days ago

“We are extremely disappointed with the flowers, we would have got more flowers if we had gone to a local garage, purchased for a 40th birthday celebration and it looked like we did not care, would definitely NOT Recommend”

Helpful Report

Posted 1 week ago

Hello J, We’re very sorry to hear you’re so disappointed with your flowers and the birthday arrangement. This isn’t the standard we aim for, and your feedback is important. A member of our reviews team has been notified and will be in touch to help resolve this promptly. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Beautiful flowers, good price, many thanks. L.”

Helpful Report

Posted 1 week ago

Hello Louis, Thank you for your review. We’re thrilled you found the flowers beautiful and at a good price. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Ordered flowers image shoes 6 roses and 10 Lillies. Got 5 roses and 6 Lillie’s. Apparently that’s acceptable . Don’t waste money with them”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear about the short delivery. This isn’t the standard we aim for, and we understand your frustration. A member of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Customer service here is AMAZING. Lois was particularly helpfull. thank you so much. They replied almost instantly, and sorted my issue in about half an hour. couldnt be more greatfull”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re thrilled you’re so pleased with the service and that Lois was particularly helpful. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 6 days ago

“What a performance. It took me at least half an hour to place what should be a simple order, online. At one stage I backed out in the ordering process, and then found that my basket contained a double order, which I was initially unable to edit. I was eventually able to back up again, and found a very small X in a tiny box, that allowed me to cancel my first attempt. I've used Prestige Flowers before, but I shall be a bit more careful from now on.”

Helpful Report

Posted 1 week ago

Hello John, We’re sorry to hear about the trouble with the ordering process and the double order. This isn’t the experience we aim for. A member of our reviews team will be in touch to help resolve the duplicate item and ensure your order is corrected. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Earlier this week I received a “thankyou “ bouquet from a friend. A really lovely surprise. In the past I’ve received flowers by post from other companies but I can honestly say that the ones I received from your company are the best I have ever received. Flowers, condition and packaging - all first class. I will definitely use Prestige Flowers in the future.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re thrilled you’re so pleased with the bouquet and the condition and packaging. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“only ordered with them on 2nd occasion premium delivery charge for birthday flowers due to an error on the part of royalmail flowers were misdirected and delayed got absolutely nowhere with zero empathy from prestige customer services who literally do everything they can to block complaint with rhetoric about small print when the delivery was made bouquet was wilted and roses were shedding petals - was asked to send on photos and on doing that was told as in original wrapping and not yet followed there care recommendations that should be done and further photos sentin a few days time -what a joke - obviously nocustomer care and anything but refund an unhappy customer - DO NOT ORDER WITH THIS COMPANY!”

Helpful Report

Posted 1 week ago

Hello Barbara, Thank you for your review. We’re very sorry to hear that you were dissatisfied with your recent order. After further investigation, I can confirm that the images provided show guard petals and that there are no evident quality issues. Kind regards, Katie

Posted 1 week ago

“Ordered some flowers for my Aunt following her bereavement. Flowers arrived on time, and she was absolutely thrilled with them. Said they were well packed and lovely colours.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re thrilled you had a positive experience and that the flowers arrived on time and were well packed. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered the flowers 2 weeks before my mum’s birthday. They did not show up! I emailed (prestige) and was told they can’t guarantee they’ll deliver on time. You had 2 weeks to deliver them! Another excuse I got was the delivery was left with a neighbor. Nope! My mum found them in the back garden! Another excuse,was, they tried knocking and ringing the doorbell. Nope! My mum has a small dog and goes ballistic whenever there’s someone at the door. I upgraded my order and it should have been a lot bigger,than,what my mum received! The amount of ,absolute garbage , they said was infuriating! The customer service was horrible! I want to give zero stars on this review. But i can’t. Regards, M. Slichter”

Helpful Report

Posted 1 week ago

Hello Michelle, We’re very sorry your mum’s birthday order didn’t arrive as expected and for the confusion around the delivery. This isn’t the experience we aim to provide, and we understand how disappointing this must be. A member of our reviews team has been notified and will be in contact to resolve this promptly. Kind regards, Team Prestige Flowers

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,788 reviews