Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,483 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing flowers and next day delivery !!!!”

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Posted 5 hours ago

“Excellent flowers, delivery and website is simple to use. Customer friendly.”

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Posted 10 hours ago

“Worst bunch of flowers I have ever seen . Don't bother. Better of going the super marker”

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Posted 15 hours ago

“Lovely choice, excellent service”

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Posted 17 hours ago

“So disappointed with Prestige Flowers - paid over £50 for flowers, cake and a message. The flowers were v disappointing, not like the pic - 4 roses amongst other cheap flowers for that cost (paid for large - how many roses in small, shocking). The worst thing for me is that I thought I was ordering from a local florist, which is what I searched for. Its not great an online company can control google in this way.”

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Posted 18 hours ago

“Extremely bad service. Nice arrangement should have arrived on Saturday but eventually turned up Sunday afternoon. Birthday was yesterday so meant a disappointed daughter. Flowers were pathetic see photos”

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Posted 1 day ago

“Flowers beautiful .. Teddy and chocs lovely too and exactly as expected , customer service great too . Can only speak as you find and my sister in law was really touched .. Happy customer thank you 🌸”

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Posted 1 day ago

“I have used Prestige flowers many times and probably two in five times the orders are acceptable but have put the three in five deliveries down to flowers being out of season etc. However this time the birthday flowers I sent to relative in the UK were of such poor quality I felt the need to complain yet despite providing them with photos of the delivery (it was called rose serenade but not one rose in the miserable looking bunch delivered 3 carnations ,babies breath a a couple sprigs of pathetic looking chrysanthemums. No glass vase yet it was paid for. There resolution 10 pounds off next order. DONT USE THIS COMPANY THEY SRE CROOKS!”

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Posted 1 day ago

“Todo muy bien,correcto, rápido, información del envío en todo momento. Y un ramo precioso!!! Muchas gracias!!”

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Posted 2 days ago

“beautiful flowers and excellent delivery. thanks gang”

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Posted 2 days ago

“Scammed, I ordered a large set of flowers, turned up they looked like I have ordered a small size. Looks absolutely nothing like the picture. Very disappointed.”

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Posted 2 days ago

Hello, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers you received did not match your expectations and looked different from what was advertised. We understand how disappointing this can be and appreciate you bringing it to our attention. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 2 days ago

“The only positive part of my experience was the prompt response from customer service. Unfortunately, everything else was a huge disappointment. The flowers delivered were completely different from what was advertised on the website, the bouquet was much smaller than even a basic supermarket arrangement, with only a few flowers and mostly leaves. What was shown online versus what was delivered was misleading and frankly embarrassing. The irony is that this company pays for sponsored Google ads to attract customers, yet fails to deliver what they promise. If only that advertising budget was invested into actually providing proper, high-quality arrangements, customers would get what they pay for. To make matters worse, the “resolution” offered was a partial refund to my account on their website. Why would I want credit to use the same service again, just to be embarrassed a second time? Overall, I cannot recommend this service. Very misleading and poor value for money.”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to share your experience with us. We’re very sorry to hear that the flowers you received did not meet expectations, and we completely understand your disappointment—especially when the bouquet did not reflect what was shown online. We appreciate your feedback about both the quality of the arrangement and the resolution offered, and we’ll be reviewing this with our team to ensure improvements are made. Warm regards, Katie

Posted 2 days ago

“Very disappointed Next Day delivery does not apply to Scotland. Flowers ordered 2 days ago still not arrived although says will be delivered this afternoon apparently Scotland is a ‘remote region’ according to the customer service email response- to clarify order was for Glasgow Central Scotland.. Lesson learned go to a local florist or even a supermarket I can only hope the flowers are not as disappointing as the slow delivery”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback. We’re truly sorry to hear about your disappointment with our delivery service to Scotland. We understand how important timely delivery is, and it’s frustrating when expectations aren’t met. While areas of Scotland can be classified as remote for delivery, we are continually working to improve our services. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Warm regards, Rosie

Posted 2 days ago

“£40 for a bunch of leaves nothing what it looked like on the website paid extra for a medium bunch it’s tiny I WANT A REFUND”

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Posted 2 days ago

Hello Ashley, Thanks for taking the time to leave a review. We’re very sorry to hear that you were disappointed with the flowers and felt they did not resemble the image online. I’ve located your order and can see that our customer care team is awaiting some photos from you so we can assist you further. Warm regards, Tom

Posted 2 days ago

“Disgusting company who robs you blind. £30 bouquet of flowers for my terminally ill grandmother, should have just gone to the supermarket. Terrible customer service. Can see they remove Facebook comments of bad reviews. DO NOT BUY FROM THIS COMPANY, just counted and there was multiple bad reviews in the last 24 hours.”

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Posted 2 days ago

Hello Emily, Thank you for taking the time to leave a review. We are deeply sorry to read about your experience, especially given the circumstances and the importance of your order for your grandmother. This is absolutely not the level of service we strive to provide, and we sincerely apologise for the distress this has caused. We also want to reassure you that we value all feedback—positive or negative—and use it to improve the experience we provide to our customers. Warm regards, Rosie

Posted 2 days ago

“Awful. Nothing like we ordered. Ordered a bouquet that looked beautiful on their web site, however the bouquet we received looked more like the reduced flowers you find in a supermarket & only last the day. Don't bother ordering”

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Posted 3 days ago

Hello June, Thank you for sharing your experience with us. We’re very sorry to hear that the bouquet you received did not match your expectations and that it fell short of what you saw on our website. We understand how disappointing it is to not receive the beauty you anticipated, and we sincerely apologise for any frustration this has caused. Your feedback is invaluable in helping us improve our service and offerings. A member of our review team has reached out via email. Warm regards, Katie

Posted 2 days ago

“I ordered a large bouquet for a special occasion. The pictures looked good and they offered next day delivery so I tried them. However when the flowers arrived they looked nothing like the photo advertised, they just looked like a small bunch of flowers from a newsagents, I though they had sent the wrong ones at 1st but upon asking they said no its right which I couldn't believe for the price, i wondered what a small bunch would look like if this was large. Don't buy if you want impact as they don't look anything like the photos. Positive, the customer service lady was very polite.”

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Posted 3 days ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear that your bouquet did not meet your expectations, especially for such an important occasion. We understand how disappointing it must have been to receive something that didn’t reflect what you saw online. While we’re glad to hear our customer service team treated you politely, we want to assure you that your comments regarding the size and presentation of the bouquet have been taken seriously and will be reviewed with our team. Thank you again for your feedback—it helps us improve and ensure we provide the quality our customers deserve. Best wishes, Katie

Posted 2 days ago

“The site is easy to navigate. Lovely flowers”

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Posted 3 days ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you found our site easy to navigate and loved the flowers. Warmest wishes, Prestige Flowers

Posted 2 days ago

“The amount I paid for the bouquet for it to arrive looking like something I could purchase from a petrol station for a fraction of the price is absolutely abysmal, £40 for a small bouquet and a pitiful bar of chocolate thinner than a hair, all down the drain.”

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Posted 3 days ago

Hello Llinos, Thank you for taking the time to leave a review. We’re truly sorry to hear that you were disappointed with your recent order. This is not the standard we aim to deliver, and we understand how frustrating it must feel when your expectations aren’t met. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Katie

Posted 2 days ago

“O ramo de flores que foram entregues não se parecia em nada com a fotografia do site, foi muito desagradável”

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Posted 3 days ago

Hello Olga, We’re very sorry to hear that the bouquet you received did not reflect what was shown on our website. This is not the experience we want for our customers, and we completely understand your disappointment. Please get in touch with our customer care team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you and make it right. Best wishes, Rosie

Posted 2 days ago

Prestige Flowers is rated 4.4 based on 273,483 reviews