Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,704 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,704 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am trying Prestige flowers one last time after the flowers that were sent to my sister for her 50th wedding anniversary were awful.Hopefully they are good this time .They did replace them but obviously not the same .”

Helpful Report

Posted 10 hours ago

“This is our first order from Prestige flowers so have awarded 4 stars. The recipient is a 91 year old lady on a scottish island and I have been let down by other companies in the past. So I am trusting Prestige to make her happy! Will let you know. Thank you and Merry Christmas to you all!”

Helpful Report

Posted 2 days ago

“The flowers I received compared to the flowers I ordered were absolutely shocking. This was my first time shopping with this company and it will definitely be my last. These flowers cost £55 and looked like an £8 bunch I could have picked up from a roadside garage. Customer service was appalling, I couldn't speak with a manager, only by email which is always a bad sign. PLEASE just save your money, this company are dreadful.”

Helpful Report

Posted 3 days ago

“RIP off company- very poor product and even worse customer service- avoid”

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Posted 4 days ago

Hello Glen, Thank you for your review. We’re saddened to hear that our flowers left you feeling disappointed—this is certainly not the experience we want for our customers. We always aim to provide the highest-quality arrangements. I can see that you’ve been in contact with our customer support team and that multiple forms of compensation have been offered. We’re sorry that we weren’t able to reach a resolution that felt satisfactory on this occasion. Kind regards, Tom

Posted 3 days ago

“I ordered a bouquet from Prestige Flowers and was extremely disappointed with what arrived. The flowers looked nothing like the advertised arrangement and came mostly in bud form, which was not stated anywhere on their website. When I raised my concerns, the customer service response was unhelpful and failed to acknowledge the issue. I wouldn’t order from them again and wouldn’t recommend them based on my experience. Will definetly NOT be ordering from this company again.”

Helpful Report

Posted 4 days ago

Hello Stacey, We’re very sorry to hear your bouquet did not meet expectations and that our service fell short. After further investigation, I can see you have been in contact with our customer support team, and they have advised you correctly. Kind regards, Team Prestige Flowers

Posted 4 days ago

“I have used you lots of times before without issue but a few weeks ago received a less than satisfactory bouquet but put it down to a one off and have just placed another order with you, however, this time I was very very disappointed with your product. The Medium Happy Christmas Bouquet was nothing like the image, 4 roses, 6 shrivelled carnations, 1 drooping Tulip (I think)3 pine cones and lots of greenery on it's last legs to pack it out. Your standards have dropped dramatically and I doubt I will be using you again.”

Helpful Report

Posted 4 days ago

Hello Nigel, We’re very sorry to hear your recent bouquet did not meet expectations and that you’ve been disappointed again. This isn’t the standard we aim for, and we understand how frustrating that must be. We’d like to review what happened and arrange a suitable resolution. Please email us at enquiries@prestigeflowers.co.uk with “REVIEWS” and your order number in the subject line. Kind regards, Team Prestige Flowers

Posted 4 days ago

“I bought flowers for my mother's birthday. The bunch was small, most of the flowers weren't even open and the delivery was not even in the time frame the they said.”

Helpful Report

Posted 5 days ago

Hello Leeroy, We’re very sorry to hear about the dissatisfaction with the bouquet, the flowers not opening, and the delivery timing. After further investigation, I can confirm the correct size bouquet was sent. We send our lilies in bud to ensure freshness and longevity of the bouquet. If the lilies do not appear to be opening within 3 days of delivery, please reach out to us at enquiries@prestigeflowers.co.uk with "REVIEWS" in the subject line and we would be happy to assist further. Kind regards, Team Prestige Flowers

Posted 4 days ago

“DO NOT ARRANGE FLOWERS FROM THIS COMPANY!!! I ordered flowers for my aunts birthday and they never delivered them. They blamed the courier, stating the courier advised the recipient refused to accept the flowers, Really!! Who refuses flowers??? Prestige flowers are taking no responsibility even though they arrange delivery, not the customer. £60 wasted. NEVER AGAIN,”

Helpful Report

Posted 6 days ago

Hello Anne, We’re very sorry to hear your flowers were not delivered and that this has been a disappointing experience. This isn’t the standard we aim for, and we understand how frustrating £60 spent without results must feel. I can see you have been in contact with our escalation team. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 5 days ago

“Do not order from this company. The flowers are a disgrace for the price. They do not arrive on time. The customer service is poor and makes you feel as if you are in the wrong. Horrendous experience from start to finish. Take my advice and look elsewhere”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. We’re very sorry to hear about the delay and the experience you describe with our customer service. This isn’t the standard we aim to deliver. I can see you have been in contact with our customer support manager. I am unable to advise further. Kind regards, Team Prestige Flowers

Posted 5 days ago

“Great selection of flowers and very easy order process.”

Helpful Report

Posted 6 days ago

Hello Kevin, Thank you for your 5-star review! We’re thrilled you’re enjoying the selection and that the ordering process was easy. If there’s anything else we can do to help keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 6 days ago

“Awful - bouquet supposed to be Medium size and should state the number of stems of each flower, to avoid dispute. What was received was way less than 'medium' judging by the number of stems received, against the photograph of medium bouquet on their website. Do not buy from them - would not recommend - they would not discuss putting right for me.”

Helpful Report

Posted 1 week ago

Hello KT, Thank you for your review. We’re very sorry to hear that the bouquet you received did not meet the size expectation and that the stem count did not align with what you saw on our website. This isn’t the standard we aim to deliver. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Scam , 3 days late and a bunch of dead flowers, DON'T BUY from this site”

Helpful Report

Posted 1 week ago

Hello Paul, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations. A member of our reviews team has now reached out to you. Kind regards, Rosie

Posted 6 days ago

“Four roses only. No other colour than green and blue thistle like flowers. Very dull and nothing like advertised bouquets.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re very sorry to hear that your bouquet arrived with only four roses and did not resemble what was advertised. This is not the standard we aim to deliver. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Absolutely disappointed with this company. The bouquet I received looked nothing like the description or the photos advertised. The product was supposed to include pink roses, germinis, chrysanthemums, antirrhinum, carnations, and more — yet the arrangement I got had none of the key flowers, not even a single rose. The bouquet is literally called “Rose Serenade,” which makes this even more ridiculous. The arrangement looked cheap, poorly put together, and completely unworthy of being marketed as a “prestige” bouquet. When I raised the issue, the response was dismissive and did not address the fact that the flowers simply did not match what was promised. If this is the standard they operate by, I strongly advise others to stay away. Save your money and order from a company that actually delivers what it advertises.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re very sorry to hear that your bouquet did not match the description and that you were disappointed with the flowers you received. This is not the standard we aim to deliver. A member of our reviews team has now contacted you, and we hope to resolve this for you. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Not delivered next day. Despite making it appear as though next day delivery is what you are getting you aren't. Apparently they try their best but its down to the courier and they will only refund postage if 3 days late! I've used next day delivery services on plenty of occasions without issue. won't be using again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Rosie

Posted 1 week ago

“Ordered flowers for a funeral 10 days ago. Funeral tomorrow. They are sending via royal mail and delivery window is after the funeral. Useless”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We are very sorry for any inconvenience caused, especially given the sensitivity of the occasion. Although you placed the order 10 days in advance, we prepare all arrangements 24 hours before dispatch, so the additional notice does not affect the preparation timeline. Please note that our delivery time frames are an aim rather than a guarantee. We truly hope the order arrives in time, and we apologise for any stress this may have caused. Kind regards, Tom

Posted 1 week ago

“WOULD NOT ORDER AGAIN I would be very careful in ordering from this company as the photos of bouquets that you see are nothing like what you get when ordered. Types of flowers, colours and broken stems were nothing like the photo which is false advertising. Customer service advised that the bouquet met their standards and no refund or discount would be given. I will never use Prestige Floweres again and would advise others to find som other company where you get a bouquet with the flowers and colours that you have ordered and paid for. Miss B Mathieson Greenock.”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear that the bouquet you received did not resemble the photo and that the options provided by our team were not satisfactory. After reviewing the case, I can confirm the advice given was correct. We regret that we weren’t able to reach a resolution that met your expectations. Kind regards, Prestige Flowers Team

Posted 1 week ago

“Ordered rose freesia large . Which were sent as a gift .for my sister .nothing like the picture no yellow flowers more greenery than flowers . Dissapointed”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience. We’re sorry to hear that the large rose freesia bouquet did not meet your expectations or resemble the photograph, and that you were disappointed with what was delivered. We’d like to make this right. A member of our reviews team has now contacted you. Kind regards, Prestige Flowers Team

Posted 1 week ago

“Flowers arrived dead! And nothing like the photo emailed them to complain they are saying the flowers are fresh and there's nothing they can do. Extremely poor customer service and quality I would not order again!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We would not at all want to leave you feeling disappointed. A memebr of our review team has now contacted you regarding this issue, and we hope this can be resolved. Kind regards, Tom

Posted 1 week ago

“Ordered a "Large" bouquet, got a meager handful DO NOT expect the product you ordered to be what is delivered. The company will attempt to pass off any size of bouquet as a "large" - I'm absolutely disgusted”

Helpful Report

Posted 2 weeks ago

Hello, We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations. After reviewing your case, we can confirm that the advice you received was accurate. We’re very sorry for any disappointment this has caused and regret that we weren’t able to find a resolution that worked for you. Kind regards, Tom

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,704 reviews