Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,077 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,077 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flowers to be delivered next day for an old lady's birthday. The flowers were not delivered on that date. When I telephoned I was brushed off with a " well you ordered standard delivery which can take longer" even though it was not made clear at the time of ordering. Not helpful at all to be told I should have used special delivery. Won't be using these again. Very poor customer service.”

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Posted 16 hours ago

“Really good speed of delivery and flowers are stunning”

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Posted 18 hours ago

“As I am now on my journey to lifes new beginning I would like to say that over many years of sending flowers from Prestige both the rever and I have been given emence please the quality is always the very best .As a exflorist I can say that with on hesition good luck to you in this very up and down shopping cliamate G🧚‍♂️”

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Posted 1 day ago

“nice flowers good delivery”

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Posted 1 day ago

Hello Chris, Thank you for your wonderful 5/5 review. We’re glad you found the flowers nice and the delivery good. If there’s anything else you’d like us to know or help with, please feel free to reach out. Kind regards, Team Prestige Flowers

Posted 1 day ago

“If anyone is thinking of using Prestige Flowers they should be aware pictures are very misleading. Picture 1 is the Website one of a standard bunch. Picture 2 is what arrived! I’m sure customers can spot the difference! Delivery said Sunday, arrived Tuesday. Long term and regular customer, but after spending a day talking to customer services no joy. My annual subscriptions will be cancelled when it finishes”

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Posted 1 day ago

Hi Mike, We’re really sorry to hear about the issues you’ve raised with the photos, delivery timing, and the response from customer services. Your feedback is important, and we’ll ensure it’s shared with the appropriate team for review. Kind regards, Team Prestige Flowers

Posted 1 day ago

“Excellent service, very helpful. Swift delivery.”

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Posted 2 days ago

Hello Shaun, Thank you for your wonderful 5/5 review. We’re glad the service was excellent and the delivery swift. If there’s anything else you’d like us to know or help with, please feel free to reach out. Kind regards, Team Prestige Flowers

Posted 2 days ago

“First time I have used Prestige flowers & it was excellent.delivery was on time & the recipient was very happy with the flowers. Would highly recommend Prestige.I will certainly be using them in the future.”

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Posted 3 days ago

Hello, Thank you for your wonderful 5/5 review. We’re glad the delivery was on time and that the recipient was very happy with the flowers. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, Team Prestige Flowers

Posted 2 days ago

“Do not order from Prestige Flowers. Always choose a local florist. Extremely disappointing quality and poor customer service. I ordered a “Luxury Florist Choice” bouquet in the maximum size available, which was medium, for my Mum’s birthday. I paid the full £40, expecting something that looked and felt like a premium bouquet. What arrived was honestly awful. The flowers looked cheap, basic, and nothing like the quality shown on the website. There were no luxury stems, nothing special, and nothing that justified the price. It looked more like something you would pick up from a supermarket, not a luxury florist bouquet. I have attached the photo from the website of the medium bouquet and I have attached a picture sent from my Mum once she'd put them a vase. My Mum then sent me another photo the next day and many of the flowers had not even survived the night. That is ridiculous, especially as both my Mum and I usually manage to keep bouquets looking good for up to two weeks, (Mum used to literally do flower decorations). It also seems the flowers might not be coming from a local florist or being delivered by a proper flower delivery service. They were delivered by Royal Mail, which really does not feel appropriate for a luxury flower order. I contacted customer service with photos and they were just as disappointing. They refused to offer a refund and said the bouquet met the correct stem count and was created as described. Apparently, they saw no issue with the quality or freshness. This has been such a frustrating experience. I would never recommend this company. Based on my experience, they seem more concerned with ticking a box on stem count than actually providing a beautiful, fresh, luxury bouquet. There are many other complaints online - which I now see online, and I really wish I had checked more carefully before ordering. Lesson learnt: always choose a local florist instead.”

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Posted 3 days ago

Hello, We’re really sorry to hear about your experience and appreciate you taking the time to share details. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Team Prestige Flowers

Posted 2 days ago

“EXCELLANT PRODUCT JUST WHAT I ORDERED AND DELIVERY PERFECT ALSO I GOT AN EMAIL TELLING ME WHEN DELIVERED”

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Posted 3 days ago

Hello, Thank you for your wonderful 4/5 review. We’re glad the product was exactly what you ordered, delivery was perfect, and you received the delivery notification. We appreciate your feedback and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 days ago

“I ordered these flowers from Tasmania on Saturday 9th May to be delivered to a very unwell elderly relative on the Isle of Wight and was told they would be delivered Sunday 10th May. After numerous emails back and forwards I was again assured they would be delivered on the Sunday only to get a message from Royal Mail to say they would be delivered 'sometime on Monday 11th May' I paid top pound for a large selection. I believed that they were coming from the IOW but was horrified to learn they were coming from the Midlands which meant they had now been in transit for 48 hours. I had no idea what 'letterbox flowers' meant. I presumed they were going to be a 'normal' bouquet of flowers. The recipient said they were 'fine' but didn't want to 'upset' me because of the time they were in transit. You obviously don't give a toss about customer care. You lied. I usually leave lying to children. I will never ever use or recommend your Company. The word 'prestige' does not apply to your Company. I gave you one star because there isn't a no star rating.”

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Posted 3 days ago

Hello Dee, We’re really sorry to hear about the delays and the confusion around delivery. Unfortunately, the bouquet you selected was not from our letterbox selection. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Team Prestige Flowers

Posted 2 days ago

“I ordered a medium size Sunkissed Delight for my sister's birthday last week. The flowers arrived with mouldy stems,one peony was completely dead,the stocks were dead,there were only 3 sunflowers and two days later, the only flowers that survived,was one sunflower,one peony and one stem of cineria. She has been promised a new bunch this week but it was a great disappointment. I won't order from this company again.”

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Posted 4 days ago

Hi, We’re really sorry to hear about the poor condition of the bouquet and the disappointment it caused. That is not the standard we aim for, and we understand how upsetting this must have been. I can see you are currently in cotnact with our customer support team and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 days ago

“I order a lot of flowers and on the whole great, but they should be transparent as what you get for standard, medium or large - as I am not positive there is a great deal of difference but there is in the price - they should say x stems or x flowers”

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Posted 4 days ago

Hello, Thank you for your 3/5 review. We appreciate your feedback about the clarity of our standard/medium/large options and the number of stems/flowers included. We’ll pass this to our product team to consider improving transparency. If there’s anything else we can do to help with future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 2 days ago

“Ordered on 16 May to be delivered on 26. Still not arrived on 30th. Customer services rude and unhelpful. Avoid”

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Posted 5 days ago

Hello Sharon, We’re really sorry to hear about the delayed delivery and the impression you’ve been given by our customer service. This isn’t the level of service we aim for, and we understand how frustrating this must be. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see you are currently in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 days ago

“Hi, Just placed an order. So far so good. Looking forward to order and delivery process being a 5 star.”

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Posted 5 days ago

Hello, Thank you for your wonderful 5/5 review. We’re glad you’re happy with your order so far and that you’re looking forward to the delivery process. If there’s anything else we can do to help, please let us know. Kind regards, Team Prestige Flowers

Posted 2 days ago

“I’m not the best with technology and this was very easy step by step will definitely youse again thank you 🙏”

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Posted 5 days ago

Hello, Thank you for your wonderful 5/5 review. We’re glad the steps were easy and that you’ll definitely use us again. If there’s anything else we can do to help, please let us know. Kind regards, Team Prestige Flowers

Posted 2 days ago

“1 Star – Extremely Disappointing Experience I ordered flowers from Prestige Flowers for my girlfriend, and two days after the expected delivery date they still haven’t arrived. What has been even more frustrating than the delay itself is the complete lack of customer service. When I contacted Prestige Flowers, I was simply told that it was the courier’s fault. There was no real apology, no ownership of the issue, no meaningful support, and no genuine effort to resolve the situation. As the company I purchased from, I would expect Prestige Flowers to take responsibility for ensuring orders are delivered and customers are looked after when things go wrong. Instead, I felt completely fobbed off and left to deal with the problem myself. Mistakes and delays can happen, but how a company responds is what really matters. Unfortunately, the response I received showed very little care for the customer experience. I would not use Prestige Flowers again and would not recommend them based on my experience!!!”

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Posted 6 days ago

Hello James, We’re really sorry to hear about the delayed delivery and the lack of support you experienced. This isn’t the standard we strive for. I can see you have been in contact with our customer support team and this has been resolved. Kind regards, Team Prestige Flowers

Posted 2 days ago

“The flowers was beautiful and i have possibility to write a nice card for my daughter! Thank you!”

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Posted 1 week ago

Hello Anda, Thank you for your wonderful 5/5 review. We’re delighted that the flowers were beautiful and that you had the chance to write a nice card for your daughter. If there’s anything else we can do to make your experience even better, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“This app is simple to use and is not too expensive”

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Posted 1 week ago

Hello Maria, Thank you for your wonderful 5/5 review. We’re glad you find the app simple to use and not too expensive. If there’s anything we can do to make your experience even better, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Beautiful flowers, easy and speedy service”

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Posted 1 week ago

Hello there, Thank you for your wonderful 5/5 review. We’re glad you found the flowers beautiful and the service easy and speedy. If there’s anything else we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Really poor customer service. Paid for next day premium delivery. The flowers still not delivered 4 days later but the customer service team didn't want to resolve at all.”

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Posted 1 week ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. After further investigation, I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 274,077 reviews