Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,156 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,156 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing flowers, great customer care and quick delivery service Really happy with this company”

Helpful Report

Posted 5 hours ago

“Excellent service everytime I have ordered flowers.”

Helpful Report

Posted 5 hours ago

“I have Prestige flowers for many years to send flowers to the most important people in our lives. Our Mothers really love the flowers, always praise the quality and appreciate the presentation of their gifts. I know what I’m Paying for and trust that they are receiving exactly what I ordered. I also love the quick service for times when I order close to the wire . Thank you for all that you do to bring families together.”

Helpful Report

Posted 16 hours ago

Hello Pamela, Thank you for your fantastic 5-star review! We’re so happy to hear that you and your mothers have enjoyed our flowers for so many years. Your trust in our quality and service truly warms our hearts! We’re also delighted to know that our quick service has been helpful for those last-minute orders. Warm wishes, Team Prestige Flowers

Posted 8 hours ago

“Don’t use these people. Read the reviews first. I wish I had before parting with £30 odd for peonies that didn’t bloom properly. Some didn’t open at all. I did complain but never heard back after initially telling them. I’m going to report them to trading standards.”

Helpful Report

Posted 1 day ago

Hello Ingrid, Thank you for sharing your experience. We're very sorry to hear that your flowers did not bloom as expected and that your attempts to reach us did not yield a satisfactory response. We aim to address all complaints diligently, and it's disappointing to hear that we fell short in this regard. I’ve reviewed the live chat you had with our team, and they did offer to replace the bouquet. However, it appears the chat was ended on your side before this could be confirmed. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and include "REVIEW" in the subject line? We’ll be happy to assist you further. Warm regards, Ellie

Posted 6 hours ago

“Great value bouquet and easy ordering.”

Helpful Report

Posted 1 day ago

Hello Garry, Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found great value in our bouquet and that the ordering process was easy for you. Best wishes, Prestige Flowers

Posted 8 hours ago

“I ordered flowers next day delivery on Friday they should have arrived yesterday just checked tracking on the delivery still the same as it was yesterday so basically next day delivery is 3 days 1st time using them and probably the last”

Helpful Report

Posted 1 day ago

Hello, Thank you for reaching out and sharing your experience. We're genuinely sorry to hear about the delay with your delivery. We understand how frustrating it can be to expect timely service, and we certainly want to improve in this area. Your feedback is invaluable to us as we strive to enhance our service. If this has still not been received or there are any issues with the flowers, please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 6 hours ago

“Pretty easy to work with the website. The welcome discount via email didn't show up in my inbox until I searched for it. I wish that there was a timeslot that I could pick. But otherwise very user friendly. Thank you prestige flowers.”

Helpful Report

Posted 2 days ago

Hello Valeria, Thank you for your thoughtful 4-star review! We're glad to hear that you found our website user-friendly. We apologise for the delay in your welcome discount email and appreciate your feedback about the time slot options – we’re always looking for ways to improve. Warm wishes, Prestige Flowers

Posted 8 hours ago

“Looks nothing like the flowers on the website. I even paid extra for the large bunch.”

Helpful Report

Posted 2 days ago

Hello Sam, Thank you for sharing your thoughts with us, and I'm truly sorry to hear that the bouquet you received did not match your expectations, especially after paying extra for a larger arrangement. We understand how important it is for our flowers to reflect the imagery presented on our website, and we strive to maintain consistency. Based on the image provided, we can confirm that the correct bouquet size was delivered. However, we’re very sorry to hear that it didn’t meet your expectations. Your feedback is important to us, and we will review it internally to help improve our service and ensure experiences like this are addressed moving forward. Warm regards, Tom

Posted 6 hours ago

“Please avoid using this company. Their flowers and price are a joke and I could get better for less price in M&S & Tesco. I ordered the medium bouquet that came with 3 Roses and a couple of purple rubbish. Can’t believe what was received, what a disappointment and waste of money. I have received flowers as a gift before and the were beautiful. Your customer service wasn’t helpful and I won’t be buying again!”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to share your feedback. We're truly sorry to hear that you were disappointed with your recent bouquet and overall experience. Based on the image you provided, we can confirm that the correct bouquet size was delivered, in line with the product shown on our website. That said, we completely understand how important it is for gifts like these to feel special, and we’re very sorry that this one didn’t meet your expectations. Warm regards, Tom

Posted 7 hours ago

“Order received before time and was absolutely marvellous. Thank you”

Helpful Report

Posted 2 days ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that your order arrived on time and exceeded your expectations. Warm regards, Prestige Flowers

Posted 8 hours ago

“Ive been trying to order flowers and a card for more than 2 hours now, what Ive ordered is in my basket but everytime I click on basket it sends me to my name and address page and I cant get out of it so I,ll order my 2 lots of flowers from somewhere else”

Helpful Report

Posted 2 days ago

Hello David, Thank you for your feedback. I'm really sorry to hear about the trouble you encountered while trying to place your order. We understand how frustrating technical issues can be, especially when you're trying to make a heartfelt gesture. If you would like, please reach out to our support team at enquiries@prestigeflowers.co.uk or via our live chat on our website; we're here to help resolve the issue as quickly as possible. Your experience is important to us, and we want the chance to assist you further. Warm regards, Katie

Posted 7 hours ago

“I ordered a £46 bouquet which arrived as a £15 (tops) bouguet. I queried it with Amazon who told me to take it up with Prestige. They said they had made a mistake and said they would send the correct the next day. They did not. One very disappointed colleague. They now refuse to help, saying to take it up with Amazon. Amazon are not interested as Prestige made the mistake. Five emails from Prestige say they cannot help. Well, guess what, they could if they wanted to. Never ordering from them again and wish I had read the reviews before I ordered.”

Helpful Report

Posted 3 days ago

Hello Amanda, Thank you for taking the time to leave a review. I'm truly sorry to hear about your experience. We sincerely apologise for the issue with your bouquet and the confusion between us and Amazon regarding the resolution. As the order was placed through Amazon, any further communication will need to go through their platform. We can see that a replacement bouquet was offered, but you'll need to respond via Amazon to accept it so they can proceed with the arrangement. While I know this doesn’t undo the disappointment caused, I want to assure you that your feedback has been taken seriously and shared with the relevant teams for review and improvement. Warm regards, Rosie

Posted 7 hours ago

“The quality of the flowers recently was very poor not of value for money Unable to upload photos for some reason However I did order the teddy 🧸 this was very much value for money Also after sending email had a very poor response”

Helpful Report

Posted 3 days ago

Hello Mr Egan, Thank you for your comments. I’m sorry to hear that the quality of the flowers did not match your expectations and that you had a poor experience with our customer service. We strive to provide value to our customers, and your feedback helps us improve. It's great to hear that the teddy bear was a positive aspect of your order! We value your feedback and will look into your concerns to enhance our service in the future. Best wishes, Prestige Flowers

Posted 3 days ago

“Poor Service and Disappointing Resolution I ordered a large luxury arrangement, but the recipient received a medium (definitely not luxury) bouquet—barely generous enough to fill a standard vase. The only compensation offered was the price difference I had already paid. No accountability, and no effort to make things right. Very poor customer service with zero regard for customer satisfaction. A thoroughly disappointing experience. I won’t be ordering again.”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the bouquet didn’t meet the luxury standard you expected and that our resolution didn’t satisfy you. It’s always our goal to provide excellent service and ensure our customers feel valued. We take your feedback seriously and will be reviewing this internally to improve our future service. Best wishes, Rosie

Posted 3 days ago

“Fantastic service from Scarlett on removing names from gift card,saved some misunderstanding, thanks Scarlet super star 🌟”

Helpful Report

Posted 4 days ago

Hello Teresa, Thank you for your wonderful 5-star review! We're delighted to hear that Scarlett was able to assist you with the gift card and prevent any misunderstandings. Your kind words mean a lot to us, and we appreciate your support! Warm wishes, Prestige Flowers

Posted 4 days ago

“Basically a good site, but would be so much better without the dam stupid pop ups, that get in the way of what i'm trying to achieve. Which is once a year send a bunch of flowers to my sister. Cheers”

Helpful Report

Posted 4 days ago

Hello Darryl, Thank you for your 4-star review! We appreciate your feedback regarding the pop-ups on our site. We’re always looking for ways to enhance the shopping experience, and your input is valuable to us. We hope your sister loves her flowers, and we look forward to helping you again next year! Best wishes, Prestige Flowers

Posted 4 days ago

“★☆☆☆☆ Very Disappointed – Poor Quality & Customer Service Ordered flowers for my wife with next-day delivery. Sadly, they arrived half dead and with no plant food included. By day 3, they looked even worse. I would’ve contacted customer service sooner, but I was offshore with no cellular signal and couldn’t receive photos from my wife until I got closer to shore. When I did report the issue (on day 5), Prestige Flowers refused to help because I’d missed their 3-day reporting window. No flexibility – just a £10 voucher against another purchase, ok, ill buy more dead flowers shall I... What was meant to be a thoughtful (and expensive) gift turned into a total disappointment. I feel completely let down and won’t be ordering from them again!”

Helpful Report

Posted 4 days ago

Hello Michael, Thank you for your feedback, and I’m truly sorry to hear about your experience. We completely understand how upsetting it must have been for such a meaningful gift to fall short of expectations — especially under the circumstances you described. While we do have a 3-day reporting window in place to help us quickly resolve any issues with perishable items, we understand that this isn’t always possible. We value your feedback and will be reviewing this case internally to see how we can improve our processes. If you’re open to it, please reach out again with your order number, and we’ll be happy to take another look. Please also include 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 days ago

“Paid £45 as needed to send some flowers for a v upsetting but special occasion and was shocked at how bad the flowers that delivered were. Spoke to prestige and apparently money comes before customers!! Another company going downhill !!! Picture what was delivered not as on website- shocked!!”

Helpful Report

Posted 4 days ago

Hello, Thank you for sharing your feedback with us. I'm genuinely sorry to hear that the flowers delivered did not meet the high standards we set for ourselves and that your experience with our customer service was disappointing. It’s frustrating when expectations aren't met, especially during such a significant occasion. Your comments are invaluable, and we will take them on board to ensure we improve our service moving forward. We appreciate you bringing this to our attention. Warm wishes, Rosie

Posted 3 days ago

“Very easy website to navigate through and a wide range of flowers and accessories to choose from. Well done Prestige Flowers 💐”

Helpful Report

Posted 5 days ago

Hello Edward, Thank you so much for your glowing 5-star review! We're thrilled that you found our website easy to navigate and enjoyed our wide selection of flowers and accessories. Your positivity means the world to us! We can’t wait to welcome you back for your next order. Warm wishes, Prestige Flowers

Posted 4 days ago

“Always great using Prestige Flowers, great add-ons and quick and easy delivery! Used multiple times through out the years and flowers come unharmed each and everytime!”

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Posted 5 days ago

Hello Kalpesh, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've consistently enjoyed your experience with us and that our quick delivery and add-ons have made your orders even better. Your loyalty means a lot to us, and we look forward to serving you again in the future! Warm wishes, Prestige Flowers

Posted 4 days ago

Prestige Flowers is rated 4.4 based on 273,156 reviews