Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,815 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,815 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a web designer, I always appreciate a website that I can navigate, achieve my goals, and have zero pain points. Well placed call to actions, excellent choice of products online, really easy to use website, so I will definitely be back in the future!”

Helpful Report

Posted 5 hours ago

“Delivery was on time, but the Bouquet wasn’t worth the price. The colours were wrong, the amount of flowers much smaller than expected and the half the flowers look to only have a few days left and the rest were closed and unlikely to bloom. Not impressed and not worth the money”

Helpful Report

Posted 7 hours ago

“I ordered a bouquet from Prestige Flowers that began wilting badly within the first few days. By Day 3, many of the flowers were already in poor condition, so I took clear, timestamped photos — and sent them in on Day 4, just one day later. Their team acknowledged there was a quality issue but only offered a £10 credit. I explained I wasn’t satisfied with a voucher for a product that didn’t meet their own 7-day satisfaction guarantee. They said - “ We can confirm that we expect our flowers to last 7 days or more” “ After reviewing the photographs with our florist manager, we acknowledge that there is a slight quality issue with the bouquet.” Now they’re refusing a refund on a technicality, despite me providing evidence on time. It’s disappointing that a company advertising “satisfaction guaranteed” would refuse to honour that once there’s an issue. I’ve given multiple chances for this to be resolved properly, and I’m now escalating the matter to my bank.”

Helpful Report

Posted 8 hours ago

“Where to begin - firstly, the flowers were late, meaning they missed the event they were purchased for. Secondly, I have purchased a box of chocolates, to go along with the flowers - where is it? It certainly wasn't in the box. Lastly, one of the roses is snapped and dead. The flowers are very low quality anyway, but I figured all of them would be alive when they arrived. My advice - shop somewhere else, as this place is nowhere near the standard it needs to be.”

Helpful Report

Posted 11 hours ago

“USED THESE FOR A LONG TIME NOW AND ALL GOOD PRICES ARE FAIR , SERVICE IS GOOD WILL KEEP ON USEING THESE GUYS HOPEFULLY AS LONG AS I CAN .”

Helpful Report

Posted 11 hours ago

Hello Russell! Thank you for your fantastic 5-star review! We're so glad to hear that you've been consistently happy with our prices and service. Warm regards, Prestige Flowers

Posted 11 hours ago

“Flowers of very low quality - arrived damaged, with dying roses and lilies. Customer services refused to rectify. Avoid.”

Helpful Report

Posted 13 hours ago

Hello, We're truly sorry to hear about your recent experience with the flowers. It's disappointing to learn that the quality did not meet your expectations, and we understand how disheartening it is when gifts arrive in less-than-perfect condition. Your feedback about customer service is also important to us, and we will review our processes to ensure we are better equipped to assist our customers in the future. Warm wishes, Katie

Posted 10 hours ago

“flowers are nice but the sizing is absolutely terrible. i ordered a "large" bouquet and it is tiny. I would recommend buying from somewhere else or going into a florist if possible. i was told to "put them in water" to let them bloom, when they are already opened. NOT worth nearly £45 at all.”

Helpful Report

Posted 14 hours ago

Hello, Thank you for your feedback. We're sorry to hear that the size of the bouquet did not meet your expectations. We understand how important it is to receive flowers that match your order, and we regret any disappointment this may have caused. Your comments regarding the instructions are also valuable to us, and we will review our communication to ensure it aligns with customer expectations. Warm wishes, Tom

Posted 10 hours ago

“Sent a Wild and Wonderful Medium size bunch of flowers to my poorly friend (See flowers on her table photo). The flowers sent were nothing like the photo on the website (see website photo). Complained and they resent the exact small bunch to her (see flowers in black bag photo??). They then to add further insult sent me a feedback email, so honestly reviewed and advised i wouldn't use due to the complaint raised, they offered £10 voucher to which I declined. First and last time using Prestige Flowers. I would say I do not recommend at all. Save your money and buy from local independent flower shops or a supermarket.”

Helpful Report

Posted 1 day ago

Hello Rach, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that the flowers did not match your expectations and that your follow-up was not handled to your satisfaction. Your feedback highlights important areas for improvement, and we truly appreciate you bringing this to our attention. We always strive to provide quality products and service, and we hope you might consider giving us another chance in the future. Warm wishes, Katie

Posted 11 hours ago

“I sent a hamper to my sister for her birthday. It was awful and looked nothing like the picture on the app . I will never use them again”

Helpful Report

Posted 1 day ago

Hello Christine, Thank you for sharing your experience, and we’re truly sorry to hear that your sister's hamper did not meet your expectations. We aim to provide products that reflect our images, and we appreciate your feedback as it helps us improve. Best wishes, Rosie

Posted 12 hours ago

“No communication after sale. They delivered on time, so that was good. However the large bouquet I ordered, looked nothing like the image online, so definitely not worth the money.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback. We're pleased to hear that your bouquet was delivered on time, but it's disappointing to know that it didn't meet your expectations in appearance. We understand how important it is for our customers to receive what they see online, and your comments will help us address these issues moving forward. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 13 hours ago

“Worst ever experience! Promise a delivery and they dont care about delivering days later - really not worth it, as they are super overpriced as well”

Helpful Report

Posted 2 days ago

Hello Kim, We’re genuinely sorry to hear about your delivery experience and your dissatisfaction with our pricing. We strive to ensure timely deliveries, and it’s disheartening to know we didn't meet your expectations this time. Your feedback is important to us and will help improve our services moving forward. Warm regards, Tom

Posted 13 hours ago

“Unfortunately the flower's I ordered for my sister were delivered to the wrong house despite the correct address being on the parcel thankfully the person was honest and made contact with my sister”

Helpful Report

Posted 2 days ago

Hello Phillip, Thank you for your feedback regarding the delivery issue. We sincerely apologise for the mix-up and that it led to some concern for you and your sister. While we strive for precise deliveries, errors can occasionally occur with third-party carriers. We're glad to hear that the person who received the flowers handled it with honesty. Your experience is important to us, and we appreciate your understanding in this situation. Kind regards, Rosie

Posted 15 hours ago

“Stay clear of this company. I'm looking at 6days late delivery, probably dead flowers when they do arrive, with absolutely no chance of getting refunds, and not good customer relationships. Bad”

Helpful Report

Posted 2 days ago

Hello, We’re truly sorry to hear about the delays and your concerns regarding our service. We strive to deliver quality and timeliness, and it’s disappointing to know we did not meet these expectations for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that your order was successfully delivered on Sunday. If there are any issues with the flowers due to the delay, please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 14 hours ago

“As other customers have said flowers received are much smaller and less impressive than the images on website. Sending someone flowers is meant to be a lovely surprise but this was really underwhelming and disappointing”

Helpful Report

Posted 2 days ago

Hello, We’re truly sorry to hear that the flowers you received did not meet your expectations and that they felt underwhelming. We always aim for our arrangements to be a delightful surprise, and it’s disappointing to know we missed the mark this time. Your feedback is vital to us as we continually work to improve our service. Please note that the image shown online features our medium size, as mentioned in the description. Since you purchased the standard size, it includes fewer stems Best wishes, Rosie

Posted 14 hours ago

“If I could give no stars I would but that is not an option. The customer service is dreadful. The bunch of flowers was small despite me paying extra for a bigger bunch.”

Helpful Report

Posted 2 days ago

Hello, We’re really sorry to hear that your experience with our customer service and the size of the flowers did not meet your expectations. We always aim to provide beautiful arrangements and superior service, and it's disappointing to know we fell short this time. Thank you for sharing your feedback with us as it helps us improve. Warm wishes, Rosie

Posted 14 hours ago

“Ordered a large bouquet and although lovely flowers in good condition, Although the delivery I feel was disappointing and unlike those advertised felt like a supermarket bunch just a higher price.”

Helpful Report

Posted 2 days ago

Hello, I’m sorry to hear that the bouquet you received didn’t meet your expectations. We pride ourselves on providing high-quality flowers, and it's disappointing to hear that you felt the delivery was lacking. Your feedback is essential for us to improve our service. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm wishes, Rosie

Posted 14 hours ago

“Incorrect flowers delivered ones sent looked cheap Contacted customer service they told me they'd send out another spray as an apology&that the flowers I'd originally ordered would be sent...the same happened again...the flowers looked half dead &the box battered Extremely disappointed with the service&won't reccomend”

Helpful Report

Posted 2 days ago

Hello, We’re genuinely sorry to hear about your experience with the flowers. It’s disappointing to learn that they did not meet your expectations, and we understand how frustrating this must be. Your feedback is incredibly important to us as we strive to improve our services and quality. Please reach out to us at enquiries@prestigeflowers.co.uk with details of your order, so we can assist you further and work towards a resolution. Warm wishes, Katie

Posted 15 hours ago

“A surprise delivery from a lovely friend cheered me up. Beautiful fresh flowers, well packed with damp material round end of stems. I had never heard of you but will certainly use you in the future should I need to send flowers. Thank you. Thank you”

Helpful Report

Posted 2 days ago

Hello! Thank you so much for your wonderful 5-star review! We're delighted to hear that our flowers brought you joy and that you found them beautifully packed. Warm regards, Prestige Flowers

Posted 15 hours ago

“Ordered a large roses and lilies bouquet. Has 5 roses and 3 lilies. How is that a large?”

Helpful Report

Posted 3 days ago

Hello, We sincerely apologise for your experience with the bouquet. It’s important to us that our customers feel satisfied and that their expectations are met. Your feedback helps us to improve and ensure that we deliver the best quality every time. Please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Katie

Posted 15 hours ago

“Flowers sent to wrong address and cannot get in touch with the company for a refund”

Helpful Report

Posted 3 days ago

Hello, Thank you for bringing this to our attention. We sincerely apologise for the mix-up with the delivery and the challenges you've faced in trying to reach us for a resolution. Your experience is important to us, and we understand how frustrating this must be. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details, and we'll do our best to assist you. Warm regards, Rosie

Posted 3 days ago

Prestige Flowers is rated 4.4 based on 272,815 reviews