Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,829 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 272,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers where not like the photo.i can honestly say they were the worst I have ever sent anyone.dont think I would use prestige again.”

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Posted 8 hours ago

“Very poor excuse for a bouquet of flowers could have got 100percent better from Asda”

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Posted 8 hours ago

“Not at all happy the flowers are nowhere near the photo Feel I've been conned £47. Could someone please get in touch with me. VERY DISSAPOINTED INDEED.”

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Posted 9 hours ago

“Photos VERY misleading. A large is no where near that. My partner ordered me a medium from a different florist which was 2 times the size of the "large" I ordered. Emailed to try sort this out and they said it is how it should be and no help at all. Really disappointed, you're seriously better off going to your local supermarket and spending £20 as it'll be more worth the price than their nearly £50 bouquet!”

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Posted 10 hours ago

“Fast next day delivery. However, very misleading size of the overall bouquet. I have previously used many other florists and I can tell that the “Large” size provided by Predtige Flowers, that you pay a lot of money for, is a size “Small” in many other places. Attached is a picture, that anyone can compare to the “Large” size option on the website for the Wild and Wonderful bouquet. Make your own judgement, however you’d be paying premium price for a very small bouquet, which you can alternatively pay £10 at a supermarket shop, for similar size. Would not recommend.”

Helpful Report

Posted 12 hours ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear that the size of the bouquet did not meet your expectations. We strive to provide accurate descriptions to help you feel confident in your choice. We understand that size comparisons can be subjective, and it’s essential for us to continuously improve based on customer experiences like yours. Warm regards, Katie

Posted 10 hours ago

“Really disappointed 2 days in roses have dried”

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Posted 18 hours ago

Hello, We're truly sorry to hear that your roses dried out within just two days. We understand how disappointing this can be, and we're committed to ensuring that our flowers meet the highest quality standards. Your feedback is incredibly valuable to us, and we will certainly take it into account as we work to enhance our products. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you? Warm regards, Tom

Posted 17 hours ago

“Brilliant, delivered right on the day i specified for, good quality flowers, card and voice note and great value. Highly recommend”

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Posted 1 day ago

Hello Richard! Thank you so much for your amazing 5-star review! We're thrilled to hear that your flowers were delivered right on schedule and that you found everything to be of great quality and value. Thank you for your recommendation. Best wishes, Prestige Flowers

Posted 17 hours ago

“Really disappointed with what they received compared to the picture I see, and even when they bloom they don’t look like they will look the same”

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Posted 1 day ago

Hello Sarah, We're really sorry to hear that you felt the flowers you received didn't match your expectations based on the picture. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Your feedback is really valuable to us, and we will ensure to take it into consideration as we work to improve our products. Please feel free to reach out to our customer service team for further assistance. Kind regards, Katie

Posted 17 hours ago

“So disappointing that my ‘next day’ delivery flowers were not received & are now sitting at a depot , losing their freshness.”

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Posted 1 day ago

Hello, We're really sorry to hear that your flowers didn't arrive as expected and ended up at a depot. We understand how frustrating and disappointing this can be, especially when you were counting on them to be fresh for your occasion. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number in the subject line. Warm regards, Katie

Posted 17 hours ago

“I have used you in the past and was extremely happy with your company . So I'm sending my lovely niece some beautiful flowers for her birthday tomorrow. So big Thanks A.lane”

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Posted 1 day ago

Hello Angela! Thank you for your wonderful 5-star review! We're so glad to hear that you've had such a positive experience with us in the past. Warm wishes, Prestige Flowers

Posted 17 hours ago

“I send my daughter and her partner flowers every month as a moving in present. The flowers she receives are always absolutely beautiful. They always last well over a week. I’ve sent chocs and flowers to other family members and friends too and they’ve all said how beautiful the bouquet’s are and how well they last. I’m happy as there’s always an offer to be used too. Whether it’s a money off code or free chocs or a free vase. Prestige flowers is definitely the best online florist I’ve used for value for money, quality of flowers and gifts and also for range of flowers and gifts available. I’m on my second annual delivery pass too as this represents such good value for money as well.”

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Posted 1 day ago

Hello Allison! Thank you so much for your incredible 5-star review! We're absolutely delighted to hear that the flowers for your daughter and her partner have been receiving such positive feedback. It's wonderful to know that our offers and variety add to your experience! Warm wishes, Prestige Flowers

Posted 1 day ago

“Always excellent flowers, with a great longevity too”

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Posted 1 day ago

Hello there! Thank you for your fantastic 5-star review! We're so pleased to hear that you consistently enjoy our flowers and that they have great longevity. Warm wishes, Prestige Flowers

Posted 1 day ago

“Used over the years and as time has moved on less folk to send flowers to but the site is as colourful (and updated) as I remember and will continue to use - hope my consultant's wife likes the flowers.”

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Posted 1 day ago

Hello there! Thank you for your wonderful 5-star review! We're delighted to hear that our vibrant website continues to impress you over the years. Warm regards, Prestige Flowers

Posted 1 day ago

“Always arrive on time, the flowers last a good long while. Very happy with the service 😁”

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Posted 1 day ago

Hello Ali! Thank you for your amazing 5-star review! We're thrilled to hear that our flowers consistently arrive on time and last long. Warm regards, Prestige Flowers

Posted 1 day ago

“As a web designer, I always appreciate a website that I can navigate, achieve my goals, and have zero pain points. Well placed call to actions, excellent choice of products online, really easy to use website, so I will definitely be back in the future!”

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Posted 2 days ago

Hello Hannah! Thank you for your incredible 5-star review! We're so glad to hear that you found our website easy to navigate and filled with great products. Warm regards, Prestige Flowers

Posted 1 day ago

“Delivery was on time, but the Bouquet wasn’t worth the price. The colours were wrong, the amount of flowers much smaller than expected and the half the flowers look to only have a few days left and the rest were closed and unlikely to bloom. Not impressed and not worth the money”

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Posted 2 days ago

Hello, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the bouquet did not meet your expectations in terms of quality or appearance. We understand that it's disappointing when something doesn't look or feel right, especially when you’ve invested in it. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 1 day ago

“I ordered a bouquet from Prestige Flowers that began wilting badly within the first few days. By Day 3, many of the flowers were already in poor condition, so I took clear, timestamped photos — and sent them in on Day 4, just one day later. Their team acknowledged there was a quality issue but only offered a £10 credit. I explained I wasn’t satisfied with a voucher for a product that didn’t meet their own 7-day satisfaction guarantee. They said - “ We can confirm that we expect our flowers to last 7 days or more” “ After reviewing the photographs with our florist manager, we acknowledge that there is a slight quality issue with the bouquet.” Now they’re refusing a refund on a technicality, despite me providing evidence on time. It’s disappointing that a company advertising “satisfaction guaranteed” would refuse to honour that once there’s an issue. I’ve given multiple chances for this to be resolved properly, and I’m now escalating the matter to my bank.”

Helpful Report

Posted 2 days ago

Hello Angelika, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We understand how disappointing it must have been to receive a bouquet that did not meet your expectations — especially when it was intended to bring joy. While our florist manager did acknowledge a quality issue based on your photos, we regret that our resolution did not meet your satisfaction. Our 7-day freshness guarantee is something we take seriously, and we strive to honour it fairly in all cases. We’re sorry you feel this wasn't upheld in your situation, and we appreciate you raising these concerns. Warm regards, Katie

Posted 1 day ago

“Where to begin - firstly, the flowers were late, meaning they missed the event they were purchased for. Secondly, I have purchased a box of chocolates, to go along with the flowers - where is it? It certainly wasn't in the box. Lastly, one of the roses is snapped and dead. The flowers are very low quality anyway, but I figured all of them would be alive when they arrived. My advice - shop somewhere else, as this place is nowhere near the standard it needs to be.”

Helpful Report

Posted 2 days ago

Hello Sean, Thank you for sharing your feedback — we’re very sorry to hear about the issues with your recent order. It’s incredibly disappointing to learn that your flowers arrived late and in poor condition and that the chocolates you ordered were missing. This is not the level of service or quality we aim to provide, especially for such meaningful occasions. Please accept our sincerest apologies for the inconvenience and frustration this has caused. Your comments have been passed to our fulfilment and quality teams to ensure this is properly addressed internally. Best wishes, Katie

Posted 1 day ago

“USED THESE FOR A LONG TIME NOW AND ALL GOOD PRICES ARE FAIR , SERVICE IS GOOD WILL KEEP ON USEING THESE GUYS HOPEFULLY AS LONG AS I CAN .”

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Posted 2 days ago

Hello Russell! Thank you for your fantastic 5-star review! We're so glad to hear that you've been consistently happy with our prices and service. Warm regards, Prestige Flowers

Posted 2 days ago

“Flowers of very low quality - arrived damaged, with dying roses and lilies. Customer services refused to rectify. Avoid.”

Helpful Report

Posted 2 days ago

Hello, We're truly sorry to hear about your recent experience with the flowers. It's disappointing to learn that the quality did not meet your expectations, and we understand how disheartening it is when gifts arrive in less-than-perfect condition. Your feedback about customer service is also important to us, and we will review our processes to ensure we are better equipped to assist our customers in the future. Warm wishes, Katie

Posted 2 days ago

Prestige Flowers is rated 4.4 based on 272,829 reviews