Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,468 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE!!! Wish I had read their horrible reviews first!! So far birthday flowers are 2 days late and customer service is zero help!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the delay and the issues with customer service. This is not the experience we want for our customers, and I understand your frustration. If this has still not been received, please could you email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“Ordered on Saturday for a Sunday delivery eventually turned up on Wednesday half dead. Stay away from this company if you want yours flowers delivered on time.”

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Posted 40 minutes ago

“Very well organised, smooth checkout”

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Posted 1 hour ago

“I got these flowers as a thank you from my Sister and friend as a thank you. I was so disappointed as they are disgusting for the price. I have told them to complain upon trying to upload a photo it wouldn’t let me 😡”

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Posted 2 hours ago

“Awful company, I can only advise that people do not use Prestige. Phoned to complain about the quality of delivery, was told that I would have to call Royal Mail to complain.”

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Posted 4 hours ago

“Absolutely appalling, flowers totally wilted arrived droopy after late delivery and binnable after 5 days. NO customer service, company takes no responsibility, WORST FLOWER DELIVERY EVER”

Helpful Report

Posted 4 hours ago

Hello Christine, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the condition of the flowers and the delay in delivery. Your experience is certainly not reflective of the high standards we strive to achieve. I understand how disappointing it can be when things don’t go as planned, and I would like to assure you that we take your concerns seriously. Warm regards, Katie

Posted 4 hours ago

“There were 3 sizes to choose from, I paid more for the largest size. They arrived at my sister's today, a photo was taken and sent to me, the size was like smallest on website. To say I was disappointed is an understatement. The Berbers were being over dying, water did not revive them.”

Helpful Report

Posted 5 hours ago

Hello Eliza, Thank you for your feedback, and I’m truly sorry to hear that the flowers did not meet your expectations and arrived in a smaller size than anticipated. I can understand how disappointing that must be, especially when you were looking forward to a larger arrangement. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 4 hours ago

“£65 for small flowers Meant to be large Delivered late”

Helpful Report

Posted 8 hours ago

Hello, Thank you for your review. I’m very sorry to hear that your flowers did not meet your expectations in size and that they were delivered late. This is not the level of service we aim to provide, and I completely understand your frustration. Your feedback is valuable, and we are constantly working to improve our service, including timely deliveries and product descriptions. Warm regards, Katie

Posted 7 hours ago

“This website is dreadful. we had to enter our email address several times and the payment procedure is cumbersome. I would not reccomend it. Try Amazon next time for a proper website.”

Helpful Report

Posted 9 hours ago

Hello Tim, Thank you for sharing your experience with us. We’re genuinely sorry to hear that you found our website cumbersome and frustrating to navigate. We appreciate your feedback, as it helps us identify areas for improvement. We strive to make the purchasing process as smooth as possible for our customers, and your comments will be taken into consideration as we work on enhancements. We hope you'll give us another chance in the future. Warm regards, Katie

Posted 8 hours ago

“What a joy to use - so easy , help instanyly available My experience was ordering via a guest A/C - for speed, it was ! Great THX”

Helpful Report

Posted 9 hours ago

Hello Sara, Thank you so much for your amazing review! We're thrilled to hear that you found our service easy to use and our support readily available. Best wishes, Katie

Posted 8 hours ago

“I SPECIFICALLY ordered flowers from you for NEXT DAY delivery so that they would arrive at the bereaved family a day BEFORE a FUNERAL. Now you are a day late, so the flowers will presumably arrive at an empty house with the whole family away at the funeral - a disgraceful performance on your part ...”

Helpful Report

Posted 10 hours ago

Hello Sue, Thank you for taking the time to leave a review. I am truly sorry to hear about the delay with your order, especially under such sensitive circumstances. I completely understand how important it was for the flowers to arrive on time. This is not the service we strive to provide, and I sincerely apologise for the inconvenience caused. According to the tracking, the flowers are scheduled for delivery today. However, if there are any issues with the delivery, please reach out to us at enquiries@prestigeflowers.co.uk, including your order number and "REVIEW" in the subject line. We’d be happy to assist you further. Warm regards, Ellie

Posted 8 hours ago

“So so sadly disappointed ! Purchased for a birthday present, and essentially have paid £35 for 2 roses ( already brown around the edges) 1 chrysanthemum, sprigs of greenery and some pine cones …. I could have purchase better from the supermarket for a quarter of the cost. I will never order again.”

Helpful Report

Posted 10 hours ago

Hello Julie, Thank you for taking the time to leave some feedback. We are truly sorry to hear that you were so disappointed with your order, especially for such a special occasion. This is certainly not the experience we aim to provide, and we understand your frustration. Based on the photo you provided, we can confirm that the correct size was delivered. The photo on our website represents the medium size, as stated in the description. Since you ordered the standard size, it includes fewer stems. We sincerely apologise for any disappointment this may have caused. Warm regards, Katie

Posted 9 hours ago

“Utter rubbish company, I paid £6 for next day delivery. Royal Mail failed to deliver the flowers to my partner on time, I am very upset and disappointed. Others florists use express courrier companies like DHL, DPD who would do a much better job to deliver. Just avoid!”

Helpful Report

Posted 11 hours ago

Hello, Thank you for your review. I’m really sorry to hear about the delay with your delivery, and I completely understand your frustration. While we rely on Royal Mail for certain deliveries, we know how important it is to ensure flowers arrive on time, especially for special occasions. We take your feedback seriously and will review our delivery processes to see how we can improve. Warm regards, Rosie

Posted 9 hours ago

“First time I used your flower service I was sending flowers to my friend who was quite poorly she just happened to be on the local web page when someone asked if there was a stephine that lived near her daughter said it could be you so she replied the person told her that she had flowers left at her house so my friend had to make her way to pick up flowers witch the lady had left on her front door step so as you can imagine I am not to happy with your delivery service 🚚”

Helpful Report

Posted 22 hours ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about the poor delivery experience your friend had, and I completely understand your frustration. This is certainly not the level of service we strive to provide. Flowers should always be delivered with care and attention, and we apologise that this was not the case. We will investigate the matter to ensure this doesn’t happen again. Warm regards, Rosie

Posted 9 hours ago

“Failed to deliver the flowers, when I contacted them they said ah sorry we tried to deliver and gave me no idea of how I either get the flowers or a refund. Awful service, they simply took the money and ran.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your review. We sincerely apologise for the inconvenience you’ve experienced. This is certainly not the service we aim to provide. It’s concerning to hear that there was a lack of clarity regarding the delivery and your options moving forward. Our team on Facebook has reached out to you, and we hope this will help resolve the issue! Warm regards, Tom

Posted 9 hours ago

“I ordered flowers and the system recorded the wrong address. After placing the order there was no opportunity to review it. So flowers were scheduled to be delivered to the billing address rather than recipient's address. I tried to contact customer service but as it was a weekend there was noone available. An email was finally answered where the advisor said they had no way of cancelling the order and the error could not have been theyre's but mine. They could not explain how they had the correct name for recipient but wrong address. After much back and forth the company agreed to send out a bouguet to the correct address and funnily enough they were able to cancel the original order which they initially claimed could not be done once the order was placed. Terrible company poor customer service. Would not recommend”

Helpful Report

Posted 1 day ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the frustration you experienced. We understand how important it is for orders to be accurate and delivered on time, and we deeply regret that this situation caused you such inconvenience. We strive to provide a seamless ordering process and will take your comments into consideration as we review how we handle order confirmations and customer service during weekends. While we're glad that we could ultimately resolve the issue by sending the bouquet to the correct address, we acknowledge that the process should have been smoother, and we’ll work to improve our communication and efficiency moving forward. Upon reviewing the situation, it appears that the original order was not cancelled, as our team had advised. I’ve checked the tracking information, and it shows that the order is still in transit. This delay is likely due to a mismatch between the delivery street address and postcode. Warm regards, Katie

Posted 9 hours ago

“Vast selection of flowers, easy to purchase.”

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Posted 1 day ago

Hello Claire, Thank you for your fantastic review! We're thrilled that you found our selection of flowers vast and the purchasing process easy. Best wishes, Katie

Posted 10 hours ago

“Do not use this service. Use another company. I ordered flowers, choosing a delivery date and somewhere in the T&Cs it takes unto three days to deliver, despite next day order option. This is appalling and certainly not prestige at all. If you order next day for someone’s birthday they won’t get them on the birthday itself. Terrible!!!”

Helpful Report

Posted 1 day ago

Hello Lisa-Marie, Thank you for your review. I'm sorry to hear about your experience, and I understand your frustration. We strive to provide timely delivery, and we truly regret that your order did not meet your expectations. I have reached our directly via email to look into this for you. Best wishes, Ellie

Posted 10 hours ago

“Absolutely frustrating the check out process doesn’t work, when it comes to filling in the last bit of security data around billing address. So annoying. Nick”

Helpful Report

Posted 1 day ago

Hello Nick, Thank you for your feedback. I'm truly sorry to hear that you faced frustrations during the checkout process. We strive to create a smooth and easy experience, and I understand how inconvenient it must have been for you. Your comments are valuable to us, and we will definitely look into this issue to ensure it doesn't happen again. If you require any assistance while placing our order please contact our team via our live chat facility and they would be happy to help. Best regards, Rosie

Posted 10 hours ago

“I ordered over priced flowers to be delivered to an address in Stratford as they were advertising next day delivery, I entered the name of the cottage and the correct postcode and two days later the flowers arrived at my own house with the postcode crossed out and they had the ordacity to charge me £6 for the privilege!!!! I now have missed the birthday and have £40 of flowers with no way of getting them to the quoted location. The customer service line was so unhelpful saying that the post office was liable and they could not doing anything about it but offer £ 15 on to the online account. WHY WOULD I USE THEM AGAIN! I have had to keep the flowers myself and to top it they are rubbish not worth £40 quid plus the box was damaged when arrived.”

Helpful Report

Posted 1 day ago

Hello Michelle, Thank you for your feedback. I’m truly sorry to hear about the issues you faced with your order and the missed birthday celebration. That’s understandably frustrating, and we regret that the delivery did not go as planned. We strive to provide a seamless experience, and it’s clear we fell short in this instance, especially regarding the condition of the flowers and the delivery process. Your experience with customer service should have been more supportive, and I will make sure your concerns are addressed. We appreciate your feedback, as it helps us improve our service in the future. Thank you for bringing this to our attention. Best regards, Rosie

Posted 1 day ago

“I am struggling to press the 1 star above. Our order arived to its destination as requested but on reciveing a photo, we were very dissappointed. Ths was a medium bouquet costing £50- (€60-) On speaking with Customer Services, I was requested to send in more photos so they could investigate how many stems etc. They don't understand that that would ruin the whole experience, having to ask the recipient to take photos etc. on her birthday. Surely it is incumbant on the supplier to ensure that their product is properly complete ? BTW they advised a meduim bouquet has 24 stems however it is clear to see that there are only 18 in this photo below. It seems even the simple idea of sending flowers has come down to the customer being wrong and having to prove the supplier should rectify the issues.”

Helpful Report

Posted 1 day ago

Hello Paul, Thank you for taking the time to leave a review. We sincerely apologise for the disappointment and frustration you experienced with your recent order. We understand that receiving flowers for a special occasion should be a joyful experience, and we deeply regret that the bouquet did not meet your expectations. We also recognise that asking the recipient to take additional photos was not only inconvenient but also detracted from the occasion, which was never our intention. We will review our process to ensure that we handle issues like this more efficiently in the future without inconveniencing our customers. We take your feedback seriously, and we understand your concerns about the bouquet’s size and stem count. We are committed to improving our service. Warm regards, Rosie

Posted 1 day ago

Prestige Flowers is rated 4.5 based on 270,468 reviews