Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,283 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient web did everything within minutes would recommend you”

Helpful Report

Posted 16 hours ago

Hi Tony, Thank you for your feedback. We’re glad to hear the website was fast and efficient and that you would recommend us. Kind regards, Team Prestige Flowers

Posted 3 hours ago

“This is the first time I have had to pay for a card. The flowers are expensive enough. Very disappointed.”

Helpful Report

Posted 16 hours ago

Hello Louise, I’m sorry to hear that you’re disappointed with the additional cost of the message card and the overall price of your order. We believe that offering a standard message card for 50p, with the option to upgrade to a personalised card for an additional charge, provides our customers with flexibility and choice. However, we appreciate you sharing your feedback and will take your comments on board. Kind regards, Team Prestige Flowers

Posted 3 hours ago

“I bought 13 of the Seasonal Treats Hampers for Christmas last year. They were very well presented and very well received. Loved the products and will be ordering again!!”

Helpful Report

Posted 1 day ago

Hi Zoe, Thank you for sharing your feedback. We’re glad to hear the Seasonal Treats Hampers were well presented, well received, and that you loved the products. Kind regards, Team Prestige Flowers

Posted 22 hours ago

“i used this company to send flowers and chocolates for sons anniversary back in july paid extra £5.00 for delivery next day the flowers never got there and it was a very hot july. emailed Prestige, get a reply the delivery was going to be a day. the delivery never got there, told me i have to chase royal mail, who wouldn’t deal with me as their courier service is with Prestige - they sent me a picture of the bouquet saying it was delivered but not a picture of where it was placed, in front of which door but Prestige than said i had to check with the neighbours - there are 300 houses on that road after a lot of emailing, no apology but offered me a voucher but i didn’t want use them again but i wanted a refund and they refused - eventually i had to get my bank involved pls do not use this company”

Helpful Report

Posted 3 days ago

Hello, I’m really sorry to hear about the missed delivery and the confusion that followed. As a chargeback has been initiated, I would be unable to discuss this issue further. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 22 hours ago

“The delivery dates are almost always respected and the staff are always friendly.”

Helpful Report

Posted 4 days ago

Hi Peter, Thank you for sharing your feedback. We’re glad to hear delivery dates are respected and the staff are friendly. Kind regards, Team Prestige Flowers

Posted 23 hours ago

“This is the second review and the first was not shown. Disgusted at the bouquet and service. Firstly no card was delivered with the flowers which was over £50 worth. The recipient was left confused and did not know how to find out the sender. The sender, myself, was unaware of course. Once the link had been established and a photo of the flowers sent I was horrified. I had requested "Florist Choice" a light pink delicate arranged to celebrate the birth of twin girls. The arrangement sent was course and glary with berries rather than flowers more suited to an 80 year old man's birthday. Surely the florist must be aware of what the arrangement requested and adapt to suit the occasion. As for the size absolutely not as the photos on line had shown. Shame on you Prestige Flowers.”

Helpful Report

Posted 4 days ago

Hello Heidi, Thank you for your review. Following further investigation, I can confirm that you have already been compensated for the missing message card, and we apologise again for the disappointment this caused. However, I can see that your concerns regarding the bouquet’s appearance were not raised when you initially contacted us about the missing card. A member of our Reviews Team has now reached out to you directly to discuss your concerns further. Please note that, as you ordered a Florist’s Choice bouquet, the arrangement may differ from the images displayed on our website. Each bouquet is individually created using the florist’s choice of available flowers, meaning no two arrangements will be exactly the same. This is outlined in the product description on our website. Nevertheless, we would appreciate the opportunity to look into your concerns further, as we certainly would not want you to be left feeling disappointed with your experience. Kind regards, The Prestige Flowers Team

Posted 23 hours ago

“My son and daughter sent them for our wedding anniversary. They came in time they were beautiful, but were all dead in 4 days. I haven’t told my Son and daughter I don’t want to upset them.”

Helpful Report

Posted 6 days ago

Hi, I’m really sorry to hear that the flowers were beautiful initially but didn’t last. That isn’t the experience we want for such a special occasion. We value your feedback and will pass your comments to the team to review our product and care guidelines. If you’d like to discuss this further, please contact our support team. Kind regards, Team Prestige Flowers

Posted 5 days ago

“Very disappointed! Delivery by Royal Mail Ordered flowers for my friends birthday and it had arrived a day later and flowers are not accurate with the photos.Pay the cost expected flowers professional arrangement but it arrived with the bouquet in the delivery box. I could buy it from Asda . Never buy again here”

Helpful Report

Posted 6 days ago

Hello, I’m really sorry to hear your flowers arrived a day late and didn’t match the photos, and that they were delivered in the box rather than a professional arrangement. We understand how disappointing this must be, especially for a friend’s birthday. We take feedback seriously and will pass your comments to the relevant team to review our product presentation and delivery process. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Straightforward and efficient”

Helpful Report

Posted 1 week ago

Hi Ann, Thank you for your feedback. We’re glad to hear you found the service straightforward and efficient. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Lovely flowers”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing—glad to hear you found the flowers lovely. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Painful checkout, just make it easier to use, kept sending me back to email entry after I had put in billing address, nearly gave up completely”

Helpful Report

Posted 1 week ago

Hi Andrew, I'm sorry to hear the checkout was painful and kept looping back to email entry after you entered the billing address. We appreciate you sharing this feedback and will pass it to the team to look into. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Great choice of flowers for all occasions”

Helpful Report

Posted 1 week ago

Hi Yvonne, Thank you for your kind words. We’re glad you think our flowers are suitable for all occasions. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Failed to deliver, they use Royal Mail. Expected 9.45AM to 12.45PM. Told it might arrive this evening. Choose a better service. I will NEVER use them again as surpise was ruined.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to leave your review. As stated on the Royal Mail tracking link provided, the delivery time shown is an estimate and is not guaranteed. This information is clearly displayed on the main tracking page. As your order is scheduled for delivery today, we kindly ask that you allow until 7:30pm for the delivery to be completed. Kind regards, Prestige Flowers Team

Posted 1 week ago

“I ordered a set of flowers for my mums anniversary, she is not well (cancer) and it was her and my late dad's anniversary on the 2nd Oct. We are now 4 days on and no flowers, no apology. I would like a refund. I paid £7 for the delivery to be the next day. If they couldn't do it dont take the order. The flowers were so important and they have let me down.”

Helpful Report

Posted 2 weeks ago

Hi Kate, I’m really sorry to hear about your mum’s anniversary and that the flowers didn’t arrive on time. I can see you have now been refunded. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“Excellent service product and price. Used this company for quite a few orders now”

Helpful Report

Posted 2 weeks ago

Hi Sandra, Thank you for your kind words and for choosing us for your orders over time. We’re really glad you’re happy with the service, product, and price. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I have been using Prestige for a number of years now and I can honestly say that the service I have received has been fantastic, also my sweetheart wife has loved every bunch of flowers she has received from Prestige Flower. Thank you Prestige for an impeccable service”

Helpful Report

Posted 2 weeks ago

Hi Mike, Thank you for your kind words. We’re really glad to hear you and your wife have been pleased with our service over the years. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I ordered flowers for a special friend and as yet none came on Sat 3rd Oct. They are not open on a Sat!!!! I am requesting a £49.99 refund Beware”

Helpful Report

Posted 2 weeks ago

Hi Barbara, We’re sorry to hear your flowers didn’t arrive on Saturday and that the Saturday opening caused issues. If you’d like us to assist with your refund request, please contact our support team so we can look into it. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“I am absolutely disgusted with my experience with Prestige Flowers. I placed an order the day before the required delivery date, specifically selecting and paying extra for their Premium Delivery, which was advertised on their website as: "Tracked Named Day Delivery (Recommended) – Order by 10pm – Delivered the Next Day, Track your order online & receive SMS updates." This was not just an ordinary flower delivery. The flowers were intended as a birthday present, and the whole purpose of placing the order was to ensure they arrived on someone's special day. I paid almost £70 for a bouquet of flowers, trusting the delivery information clearly presented on the website when placing my order. Despite ordering within the advertised timeframe and paying extra for Premium Delivery, the flowers were never delivered. What makes this experience even worse is the response I received when I contacted customer service. Rather than taking responsibility for the failed delivery, I was effectively told that I should have read the terms and conditions because delivery was apparently not guaranteed. This is absolutely astonishing. Why advertise a service with wording such as "Order by 10pm – Delivered the Next Day" if the company does not actually stand behind that statement? The wording presented during the ordering process is extremely misleading and creates a very clear expectation that the flowers will arrive the following day. Customers should not have to discover hidden qualifications in the terms and conditions after something goes wrong. If next-day delivery is not guaranteed, then this should be made absolutely clear BEFORE customers pay for the service, not used as a selling point to encourage them to spend more money. The flowers were for a birthday, a special occasion that cannot simply be rescheduled. The entire purpose of the gift has been ruined. A bouquet arriving days later, if it arrives at all, does not make up for missing the actual occasion. I paid nearly £70 expecting a premium product and delivery service. Instead, I received no flowers, a ruined birthday surprise and a customer service experience that left me feeling completely dismissed. Prestige Flowers, this is not premium service. It is misleading advertising, a failure to fulfil customer expectations and an unacceptable way to treat paying customers. I would strongly advise anyone considering ordering flowers for an important date to think twice before relying on this company. If you cannot trust a flower delivery company to deliver flowers on the day they prominently advertise, what exactly are you paying a premium for?”

Helpful Report

Posted 2 weeks ago

Hello Sasi, We are very sorry to read about your experience and, in particular, that your flowers did not arrive in time for the birthday they were intended for. We completely understand why this has been so disappointing, especially when you paid for our Premium Delivery service specifically because the delivery date was important to you. We also appreciate your concerns regarding the wording of our delivery information. While our Premium Delivery service is designed for next-day delivery when orders are placed within the stated cut-off, we recognise that the way this is presented can create a clear expectation that the order will arrive on the selected date. We are reviewing how this information is communicated to ensure the service and any applicable delivery conditions are made as clear as possible before customers place their order. We are equally sorry that our response when you contacted us left you feeling dismissed. Regardless of the circumstances surrounding a delivery issue, we should always ensure that customers feel listened to and that we are taking ownership of finding an appropriate resolution. I can see you have initiated a chargeback, and therefore we would be unable to reopen this case. We hope you get the resolution you're looking for. Kind regards, Rosie

Posted 2 weeks ago

“Nice flowers but difficulty with delivery”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for taking the time to review. We’re glad you liked the flowers, though we’re sorry to hear there was difficulty with delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

“App seemed to stall after exiting card message, after 3rd attempt of starting process managed to complete. Apart from this glitch the rezt worked and valur for money pretty good.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for taking the time to review. We’re sorry you experienced a stall after exiting the card message; glad you managed to complete after three attempts and that, apart from this glitch, the rest worked and offered good value. If you’d like help with this issue, please contact our support team and we’ll look into it. Kind regards, Team Prestige Flowers

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 274,283 reviews