Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,848 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 2nd March 2026

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My husband bought flowers for my birthday from Prestige and he paid £78.00 all in. Absolutely shocking - the supermarket flowers are better. Something is off with this company don't believe the 5 stars. For some reason i cannot upload pictures.”

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Posted 14 hours ago

“What a disgrace! Seriously! I ordered a colourful, well-filled bouquet (I paid £10 extra for the largest size) and what my daughter received looks like nothing! Over £50 for this is daylight robbery!!!”

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Posted 17 hours ago

“Arrived on time but dead within two days”

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Posted 19 hours ago

“Ordered flowers for my sisters birthday and by co-incidence order received flowers myself from my son. My sisters arrived on date requested, many thanks. Once received and flowers revived after the post came to life and were absolutely lovely and lasted a good three weeks. Therefore I'm now ordering more for my lovely grand-daughter and hope they arrived on time also. Many thanks.”

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Posted 1 day ago

Hello, Thank you for your review. We’re so pleased to hear the flowers arrived on the requested date and lasted well for about three weeks. It’s wonderful that the timing worked out for your sister and that you’re now ordering for your granddaughter as well. Kind regards, Team Prestige Flowers

Posted 21 hours ago

“Ordered flowers for my wife's birthday and they did not arrive, so disappointing that I could not get the flowers to wife on her special day. And customer service has such a son't care attitude blaming the courier. Well use reliable couriers and get SLAs in place.”

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Posted 1 day ago

Hello Saladina, We’re really sorry to hear about the missed delivery and the impression of a lack of care from our customer service. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, The Prestige Flowers Team

Posted 1 day ago

“found the website relativley easy to use”

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Posted 2 days ago

Hello, Thank you for your review. We’re glad the website was easy to use. If you need anything else, please let us know. Kind regards, Team Prestige Flowers

Posted 1 day ago

“I am sharing my experience so other customers can make an informed decision. I placed an order on February 19 requesting delivery for February 21 for a birthday. The order was not delivered on the requested date because the company ran out of stock of one item. Instead of sending the available items or offering an immediate solution, they paused my order without delivering it on time. After multiple messages, I was told the order would be sent, but it never arrived. The flowers did not arrive for the birthday, and the company is now refusing to issue a refund, claiming a delivery attempt was made — even though no delivery was received. The issue is not only the missed delivery date, but the lack of responsibility, communication, and resolution. As a customer, I paid for a specific date and service, and that service was not fulfilled. I cannot recommend this company based on my experience. Ivan”

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Posted 3 days ago

Hello Ivan, We’re really sorry to hear about the missed delivery and the lack of communication. This isn’t the experience we want for our customers, and we understand how disappointing this must have been. We’d like to review your order details and arrange a suitable resolution as quickly as possible. A member of our reviews team will be in touch to assist. Kind regards, The Prestige Flowers Team

Posted 2 days ago

“Sending flowers for my auntie funeral was awesome it was very easy I do it again it awesome company. Leapert”

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Posted 3 days ago

Hello, Thank you for your review. We’re glad sending flowers for your aunt’s funeral was easy and that you’d choose us again. If you need anything else, please let us know. Kind regards, Team Prestige Flowers

Posted 2 days ago

“THIS IS THE WORST COMPANY DO NOT PURCHASE FROM THEM, CUSTOMER SERVICE IS HORRENDOUS. I PURCHASED FLOWERS FOR MY MUM WHO LIVES IN THE UK. I LIVE IN AMERICA. ROYAL MAIL SAY THE TRIED TO DELIVER ON HER BIRTHDAY THE 28TH FEBRUARY AND SAID NOONE WAS THERE. MY MUM IS ELDERLY AND SHE WAS HOME. OK SO I THOUGHT MAYBE SHE DIDN'T HEAR. I ARRANGED FOR IT TO BE DELIVERED MARCH 1ST AGAIN THEY SAID NOONE WAS THERE BUT HER CARER WAS WITH HER IN THE MORNING AND SHE SAID NOONE CAME. I CONTACTED PRESTIGE AND THEY KEPT SAYING GO BACK TO ROYAL MAIL WE CANNOT HELP YOU IF SHE IS NOT THERE BASICALLY TOO BAD THIS IS NOT THIER ISSUE. I SPENT OVER $50 AND THEY DON'T CARE????????????/ DO NOT BUY FROM THEM AND I WILL KEEP POSTING UNTIL I GET THIS RESOLVED”

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Posted 3 days ago

Hello Sabrina, We’re really sorry to hear about the delivery issues and the impact it had on your mum. This isn’t the experience we want for our customers, and I understand how frustrating this must be. A member of our reviews team has now reached out. Kind regards, The Prestige Flowers Team

Posted 2 days ago

“Don’t buy from this company they show a beautiful bunch of flowers but send a few sticks not what you see or pay for - your being ripped off don’t get caught like me - they should be shut down what a joke!! Photo was of what received ! Insult”

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Posted 3 days ago

Hello Natalie, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. Kind regards, The Prestige Flowers Team

Posted 3 days ago

“I have been using prestige flowers for a while now , the app is very easy to use plus all the people that have received flowers have always been very pleased with them . I also like that you can send a card at the same time which saves on postage”

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Posted 3 days ago

Hello, Thank you for your review. We’re thrilled you find the app easy to use and that recipients have been pleased, and that the card option helps with postage. If you need anything else, please let us know. Kind regards, Team Prestige Flowers

Posted 3 days ago

“Terrible. Shocking customer service. Even worse delivery. They take no responsibility. Avoid ,”

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Posted 3 days ago

Hello Nick, We’re truly sorry to hear about your experience. This isn’t the standard we aim for, and we understand how frustrating this must be. I can see your order was delivered on the selected delivery date, and our customer support team has advised you correctly. Kind regards, The Prestige Flowers Team

Posted 3 days ago

“Wow ... I'm totally blown away by the audacity of this company. I wish I'd read the reviews about "Prestige" Flowers before ordering. Not only did the order NEVER ARRIVE when I specified a delivery day/date, but I paid a premium for a "prestige" service. A full 48h before the delivery date. So what does "next day" mean to this company ... ? Absolutely NOTHING, that's what. The company's SEO co-ordinator must be paying a fortune to be at the top of search engine lists!! As with other reviewers, I paid extra to have a maximum bouquet with add-ons. Not a single sign of them on the specified day/date of delivery, & the company couldn't give me a tracking number either. BUT their courier, in this case Royal Mail, could. And Royal Mail informed me that their shipping was due on 03 March, a full 2 days AFTER specified. Despite paying for 01 March. So the flowers & perishables (food items) will have been sat in the depot for more than 3 days after collection to boot!! After contacting the company, they told me to allow time for the delivery. I knew that was a desperate ploy to placate me, & as I know all the Royal Mail staff in my area, I knew that the package wasn't going to materialise. NOT recommended at all, & this has spoiled our anniversary as far as I'm concerned. And I bet I don't get the refund I've requested, despite the company breaching the sales contract. And please, Prestige Flowers, don't hide behind the "we can't be held responsible for shipping delays" excuse ... your promises are empty. Pathetic.”

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Posted 4 days ago

Hello Jim, We’re truly sorry to hear your order didn’t arrive on the requested day and that you feel let down by our service. This isn’t the standard we aim for, and we understand how disappointing this must be, especially when it affects a special occasion. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, The Prestige Flowers Team

Posted 3 days ago

“Dreadful quality flowers. Looked nothing like the pictures, ordered a large bouquet but when I complained they admitted they only sent a medium. Only wanted to offer a £5 voucher refund which doesn’t even cover the price difference between a medium and large arrangement. Worthless anyway as I wouldn’t want to use the again. The 100% guarantee is clearly worthless. Wish I’d seen the other reviews before!”

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Posted 5 days ago

Hello Amanda, We’re truly sorry to hear that your bouquet didn’t match the photos and that you were charged for a larger size than sent. This isn’t the standard we aim for, and we understand how frustrating this must be. Please could you contact our Customer Support team at enquiries@prestigeflowers.co.uk with your order number. Kind regards, The Prestige Flowers Team

Posted 3 days ago

“Received flowers as a gift last Saturday but by the following day the flowers were smelly and rotting. Contacted Prestige Flowers but unfortunately as I was unable to do so within 3 days of receiving my order, they were unwilling to help other than offering a £10 voucher. Poor standard of customer service and certainly wouldn’t deal with this company in future.”

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Posted 5 days ago

Hello, We’re truly sorry to hear that the flowers you received were smelly and rotting the day after delivery. This isn’t the standard we aim for, and we understand how disappointing this must be. Please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, The Prestige Flowers Team

Posted 3 days ago

“Used these to order some flowers for my mother in-law, they arrived today total wrong flowers with most of them dead. When I contacted them and sent all images they said it was acceptable ? They clearly show the dead flowers and the wrong ones in there but according to them there supervisor and the florist manager said it was correct. They never offered to correct the mistake or any kind of compensation. Advise for anyone do not use them!”

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Posted 6 days ago

Hello, We’re truly sorry to hear that your mother-in-law’s flowers arrived with the wrong blooms, and many were dead. This isn’t the standard we aim for, and we understand how disappointing this must be. I can see this issue has now been resolved. Kind regards, The Prestige Flowers Team

Posted 3 days ago

“The flowers that were advertised were nothing like what arrived. What arrived was sad, sparse, and contained 20% of what the image displayed. I understand that these arrangements are outsourced, but it appears that there is no real oversight to prevent you from being ripped off.”

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Posted 1 week ago

Hello Matt, We’re truly sorry to hear that the flowers did not match your expectations and that you feel let down by the service. This isn’t the standard we strive for, and we understand how disappointing this must be. A memebr of our reviews team has now reached out. Kind regards, The Prestige Flowers Team

Posted 1 week ago

“Like many people here, I wish that I read read the reviews on Prestige Flowers before ordering, because I share a similar experience. I paid over £60 plus shipping for a bouquet for my wife's birthday because I was away and what arrived is not even up to the standard of a £15 bouquet from the supermarket. I paid extra to 'go large' and I don't believe that it changed anything. The bouquet contained less stems than are pictured and the picture claims to be taken of the medium size. I already contacted the company and they told me to allow time for the flowers to full open and bloom. I think this is just and excuse. I see on the reviews that they often offer to 'put it right' and I sincerely hope that they do for me. It's just not good enough!”

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Posted 1 week ago

Hello Richard, We’re truly sorry to hear about your wife’s bouquet not meeting expectations and for the frustration this has caused. After further investigation, I can see there is no size or quality issue with the received bouquet. Kind regards, The Prestige Flowers Team

Posted 1 week ago

“I've always been satisfied with the bouquets that have been sent, but this last one was extremely embarrassing. It looked like it came from some cheap garage, I contacted customer service and all they offered me was £10 off my next order, woefully inadequate, I asked for the flowers to be replaced as it was for a bereavement. I would have been happy to continue to use Prestige had that happened, but never again. I'd assumed it was a mistake and then remedied accordingly, but no, so no thanks.”

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Posted 1 week ago

Hello Eric, We’re truly sorry for the distress caused by your recent order, especially during a bereavement. This is not the standard we strive for. I can see our reviews team has reached out, and we hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 1 week ago

“Just received a fantastic bouquet of flowers l ordered for my wife’s birthday whoever. made this thank you thank you so much”

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Posted 1 week ago

Hello, Thank you for your review. We’re thrilled you and your wife are happy with the bouquet and that it helped make her birthday special. If you need anything else, please let us know. Kind regards, Team Prestige Flowers

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,848 reviews