Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,507 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,507 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service! last minute order was submitted after-hours and Prestige Flowers delivered the following day by noon. Thank you! Sincerely, Michael Sol - California.”

Helpful Report

Posted 58 minutes ago

“I have used almost monthly for the past 6 months, but my last delivery was missed as late in the evening. Thus my latest order I paid extra for pre 13:00 delivery. Even though 2 people were at the address all morning, the alleged delivery at 12:23 was deemed unanswered. Royal Mail are taking no responsibility, there is no evidence of any attempt to deliver. Really poor services from Prestige who washed their hands, and similar with Royal Mail. What is the point of paying extra when no flowers arrive. Totally unacceptable to treat a regular customer this way.”

Helpful Report

Posted 1 hour ago

“I ordered a bouquet of flowers from this company for next day delivery for my sister’s birthday. The “bouquet” arrived two days late. My sister sent me a photo of the flowers which bore no resemblance to the advertised bouquet I purchased. When I complained about the delay and the shoddy product, I was asked for a bird’s eye view photo of the flowers. They deemed them to be perfect and did not apologise even for the delay. Needless to say I will never use, nor recommend this service again. Very disappointing.”

Helpful Report

Posted 1 hour ago

“Poor quality brown edge rose petals looked nothing like what I ordered Prestige flowers trying to say that flowers will open out to look like the order picture very over priced Very much let down as birthday gift for elderly mother ..”

Helpful Report

Posted 2 hours ago

“DISGUSTING. 6 ROSES, 7 LILIES PICTURED. 6 ROSES, 1 LILY STEM DELIVERED. APPARENTLY WHAT I HAVE RECEIVED IS CORRECT. NEVER EVER ORDERING FROM YOU AGAIN!!!!!”

Helpful Report

Posted 23 hours ago

Hello, Thank you for reaching out and sharing your experience with us. We truly apologise for the discrepancy between what was depicted and what was delivered. It’s disappointing to hear that your order did not meet your expectations. We appreciate your feedback as it helps us to improve our service. Best wishes, Katie

Posted 6 hours ago

“I ordered a “medium” sized bouquet. However, what was received would have to be described as “extra small”. Upon making a complaint, the photo was “reviewed by the florist” and deemed acceptable. Well, compare the two images for yourselves. Do they look the same in size and fullness? Personally, I have high standards. (The order was also a day late in arriving) It’s a shame because I have used Prestige Flowers multiple times in the past, since I live abroad. Won’t be using them again.”

Helpful Report

Posted 23 hours ago

Hello Ben, Thank you for taking the time to share your experience with us. We sincerely apologise for the disappointment you faced regarding the size of your bouquet and the delay in delivery. We aim for all our customers to receive arrangements that meet their expectations, and we're sorry that we fell short this time. Your feedback is important, and we will use it to ensure we're addressing these concerns effectively moving forward. Best wishes, Katie

Posted 23 hours ago

“Shocking flowers! Look nothing like the photo! Over £60!!!! Roses are poor and some half dead. So disappointing for my wife’s 60th birthday. Handy that you didn’t let me upload a photo. Terrible company!”

Helpful Report

Posted 23 hours ago

Hello, Thank you for sharing your feedback. We sincerely apologise that the flowers you received did not meet your expectations, especially on such a special occasion as your wife’s birthday. We strive to provide beautiful arrangements, and we’re sorry to hear that the quality was not as anticipated. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Best wishes, Katie

Posted 23 hours ago

“I order late at night b4 10pm and got the address wrong so I try to get it corrected which was difficult but then they refused the flowers st the wrong address and I was left out of pocket”

Helpful Report

Posted 1 day ago

Hello, Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you faced with your recent order. It's completely understandable to feel frustrated when there are challenges with delivery and corrections. We do rely on customers to provide us with the correct details to ensure it reach the intended recipient within our delivery terms. Your feedback is important to us, and we will use it to improve how we assist our customers in the future. If there’s anything further you'd like to discuss, please don’t hesitate to reach out. Best wishes, Katie

Posted 23 hours ago

“First time user of Prestige flowers very good service Easy to use site found what i was looking for within minutes Will use again 10 out of 10”

Helpful Report

Posted 1 day ago

Hello Mr Trigg! Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience using our site and found what you were looking for quickly. Best wishes, Rosie

Posted 1 day ago

“Absolutely awful customer service. I contacted this company with concern over delivery, and the manner in how they deal with their customers is extremely poor. Furthermore I mentioned nothing around quality of product, and the staff then advised me if the product was poor quality on arrival because transit was longer I could let them know. No guaranteed next day delivery as advertised, and then they can't even be confident to stand over the condition of their flowers on arrival. Absolutely would go else where if you want guaranteed next day delivery flowers, as they can not guarantee this (they have many clauses in their Terms and Conditions even though it is advertised in bold on their website, and you click on next day delivery and it brings you through to next day delivery flower options) and want confidence in the quality of flowers on arrival. Even the company have doubts at how their flowers will arrive. I wish I'd read reviews before because there are so many poor ones”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to leave your review. We’re truly sorry to hear about your recent experience and understand how disappointing it must have been—especially when placing an order for a special or time-sensitive occasion. In some cases, depending on the distance between the delivery address and our distribution centre, deliveries may take slightly longer to arrive. We do our best to highlight this information clearly under each product photo, on our Delivery Information page, and within our Terms and Conditions. That said, we're sorry if this wasn’t made as clear as it should have been at the time of your order. Regarding our team’s response, we apologise if it came across as dismissive or unhelpful. Our intention was to offer support should the flowers be affected in transit—not to question the quality of our products. Your feedback is incredibly valuable, and we’ll take it onboard as we continue to improve both our service and how we communicate with our customers. Best wishes, Katie

Posted 1 day ago

“It quick and easy and good service”

Helpful Report

Posted 1 day ago

Hello Ghulam! Thank you for your wonderful 5-star review! We're so glad to hear that you found our service quick, easy, and satisfactory. Best wishes, Rosie

Posted 1 day ago

“The delivery was late. It was ordered for April 20th and delivered on the 22nd. The flowers are messy and jumbled. What a disappointment and deception. You do not keep your sales promises. I ordered this gift for my son, who lives in the UK. From Mexico, I wanted to surprise him, but you failed.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback, though I’m truly sorry to hear about your recent experience with our service. I understand how disappointing it must be for you that the delivery was not made on the expected date, especially given it was a gift for your son. We strive to meet our customers’ expectations and apologise for any confusion or inconvenience caused by the delay and the condition of the plant. I have reached out via email. Kind regards, Ellie

Posted 1 day ago

“Being over 80 sometimes hard to navigate, however this time I completed it. Feel it has been updated and easier to navigate.”

Helpful Report

Posted 1 day ago

Hello Pat! Thank you for your lovely 5-star review! We're delighted to hear that you found the updated navigation easier to use. Best wishes, Rosie

Posted 1 day ago

“The gift selected was for a milestone birthday of my niece. But the gift was not delivered on time. It was delivered a day after birthday. Very dissappointed with the callous attitude. I would have appreciated if I was intimated prior about the delay, would have gone for alternate option.”

Helpful Report

Posted 1 day ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that your gift did not arrive on time for such a special occasion. I completely understand how disappointing it must have been for you and your niece. Timely communication is essential, and I apologise for the lack of updates regarding the delay. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Kind regards, Katie

Posted 1 day ago

“What a surprise (not) that 'we could not upload a picture at this time'. The picture showed just how awful the quality of the product delivered to me is.”

Helpful Report

Posted 1 day ago

Hello Phil, Thank you for your feedback. We’re truly sorry to hear that the quality of the product you received did not meet your expectations. We completely understand how frustrating it can be when the delivery falls short of what you anticipated. Your comments are invaluable to us, and we’ll certainly take them on board to make necessary improvements. Kind regards, Katie

Posted 1 day ago

“Absolutely amazing customer service for a small issue which was resolved wonderfully within an hour. All companies should take a leaf out of Prestige Flowers customer service ethos. Thank you Laura. xx”

Helpful Report

Posted 2 days ago

Hello Deb! Thank you so much for your fantastic 5-star review! We're thrilled to hear that our customer service met your expectations and that Laura was able to assist you promptly. Best wishes, Rosie

Posted 2 days ago

“The quality of flowers were very poor and there was no consideration that when spending £50 for a bunch of flowers would equate to a decent standard of flowers and roses that were not dead.”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the quality of the flowers did not meet your expectations. We understand how disappointing it can be to receive something that does not reflect the investment you made. Your comments are important to us, and we will take them into consideration as we strive to improve our offerings. Kind regards, Katie

Posted 2 days ago

“I received your beautiful bouquet, it was much nicer than one I had received from a rival company a few weeks earlier. However the chocolate box was damp and crumpled on the bottom edge and the chocolates had beads of moisture on them. I still ate them and they were delicious. I just thought you might like to appreciate that the damp material around the flowers was obviously not contained.”

Helpful Report

Posted 2 days ago

Hello! Thank you for your thoughtful 4-star review! We’re thrilled to hear that you loved the bouquet and that it surpassed your previous experience with a different company. We appreciate your feedback regarding the chocolate box; we strive to ensure all items arrive in perfect condition and will certainly look into this. Best wishes, Rosie

Posted 2 days ago

“wonderful experience. The flowers arrived beautifully arranged, fresh, and exactly as pictured. It’s always a joy to see the happiness on my loved ones when they receive them. The ordering process is simple, and delivery has always been reliable. If you're looking for a thoughtful gift that truly makes an impression, Prestige Flowers is a fantastic choice!”

Helpful Report

Posted 2 days ago

Hello! Thank you for your amazing 5-star review! We're so happy to hear that you had a wonderful experience and that our flowers brought joy to your loved ones. It's great to know that you found the ordering process simple and that our delivery was reliable. Best wishes, Rosie

Posted 2 days ago

“Ordered for delivery the other day and very disappointed. Roses looked nice but tulips hadn’t even began to develop. By the time the tulips blossomed the roses were half dead. Poor service”

Helpful Report

Posted 2 days ago

Hello Peter, Thank you for taking the time to share your experience. We're truly sorry to hear that your recent order fell short of expectations due to the condition of the flowers upon arrival. We acknowledge how disappointing it can be when the timing of flower blooming doesn’t align. Your feedback is important to us and will help us improve our service and product quality moving forward. Kind regards, Katie

Posted 2 days ago

Prestige Flowers is rated 4.4 based on 272,507 reviews