Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,154 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Would like to thank Chloe for organizing a redelivery of flowers when the original bouquet arrived in a very sorry state. On this occasion the replacement boquet arrived on time and in a lovely condition. Thank you for your help in this matter much appreciated.”

Helpful Report

Posted 1 week ago

Hello Loraine, Thank you for your thoughtful review! We're pleased to hear that Chloe was able to assist with the redelivery and that the replacement bouquet met your expectations. Your feedback is greatly appreciated, and it helps us ensure that our service continually improves. We hope to have the pleasure of serving you again soon! Warm regards, Katie

Posted 1 week ago

“Very disappointed with the flowers I’d ordered for my daughter yesterday postcode HR11JF. I had ordered a medium bunch and what arrived was paltry to say the least, I’d hate to see what a small bunch look like! I’ve never had to complain to you ever before. You’ve always been my number 1 go to for flowers, but I’m going to have to think twice in future I’m afraid, what a shame for us both.”

Helpful Report

Posted 1 week ago

Hello Jan, Thank you for your review and for being a loyal customer. We're very sorry to hear that the flowers didn’t meet your expectations this time. It’s disheartening to know you felt let down, especially since we value your experience highly. Your feedback is invaluable to us and plays a crucial role in our continuous improvement. We hope to have the opportunity to restore your faith in our service in the future. Warm regards, Rosie

Posted 1 week ago

“Lovely flowers delivered on time next day. The only criticism was they were left at front door and the bell wasn’t rang. Would certainly use prestige again.”

Helpful Report

Posted 1 week ago

Hello Dawn, Thank you for your review! We're delighted to hear that the flowers were lovely and arrived on time. We apologize for the mishap with the delivery process and appreciate your feedback regarding the doorbell not being rung. Making improvements based on our customers' experiences is important to us. We look forward to serving you again in the future! Warm wishes, Rosie

Posted 1 week ago

“Too many touch points”

Helpful Report

Posted 1 month ago

Hello Robert, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the number of touch points in our process. Our aim is to keep our customers informed and engaged, but we recognize that we need to find the right balance. We'll certainly take your comments into consideration as we work on improving the overall experience. Warm wishes, Prestige Flowers

Posted 1 month ago

“Payment was very difficult process.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback regarding the payment process. We understand that a smooth transaction is crucial, and we’re sorry to hear that you faced difficulties. Your comments are essential for us to improve our services, and we're actively looking into ways to enhance the payment experience for our customers. Warm regards, Prestige Flowers

Posted 1 month ago

“Unfortunately the flower's I ordered for my sister were delivered to the wrong house despite the correct address being on the parcel thankfully the person was honest and made contact with my sister”

Helpful Report

Posted 1 month ago

Hello Phillip, Thank you for your feedback regarding the delivery issue. We sincerely apologise for the mix-up and that it led to some concern for you and your sister. While we strive for precise deliveries, errors can occasionally occur with third-party carriers. We're glad to hear that the person who received the flowers handled it with honesty. Your experience is important to us, and we appreciate your understanding in this situation. Kind regards, Rosie

Posted 1 month ago

“Messy Website!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your honest feedback about our website. We understand that a smooth browsing experience is essential and we're sorry to hear that you found it messy. Your comments are valuable to us as we continuously work on improving our website and overall customer experience. Warm regards, Prestige Flowers

Posted 1 month ago

“Disappointed in the fullness of the bouquets I've paid for the largest size twice now and this is how they look compared to the photos online If the photos are selected because they're the biggest, most full option and look best for the website that's fine But I also pay the higher price to receive that, and haven't It's a good price comparatively with other vendors but next time I will try one of the others to see what the fullness is like instead”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback regarding the bouquet size. We’re truly sorry to hear that it didn’t match your expectations or the images you saw online. We always aim to provide beautiful arrangements that reflect the quality we promise, and we appreciate you bringing this to our attention. Your insights are important to us as we strive to enhance our offerings. Warm regards, Rosie

Posted 1 month ago

“We ordered the medium Rose and Freesia bouquet. You can see in the pictures what we thought we bought and what our colleague received. I do not think it is the same at all.”

Helpful Report

Posted 1 month ago

Hello Cristina, Thank you for sharing your feedback with us. We’re glad to hear that you took the time to express your concerns regarding the bouquet. We strive to provide arrangements that reflect the beauty of our images, and we sincerely apologize that your colleague received something that did not meet those expectations. Your comments are invaluable to us as we aim to improve our offerings and ensure satisfaction. Warm regards, Rosie

Posted 1 month ago

“I was quite disappointed with the size of bouquet. Looks very very different from the picture. For the price I paid i was expecting a bit more than that. Delivery was good.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience with us. We're glad to hear that the delivery was timely, but we're truly sorry to learn that the bouquet did not meet your expectations in size. We aim to offer beautiful arrangements that reflect the images on our website, and it's disappointing to hear that we missed the mark this time. Your feedback is important to us and will certainly be taken into account as we work to improve our offerings. Warm regards, Rosie

Posted 1 month ago

“My sister ordered these for me for my birthday on Monday. They came a day late. Absolutely disgusted with them. Roses are dead already. Avoid this company”

Helpful Report

Posted 1 month ago

Hello Sandra, I’m truly sorry to hear about the disappointing experience you had with the delivery and the flowers. We always aim to provide fresh and beautiful arrangements, and it’s disheartening to know that we fell short this time. Your feedback is invaluable to us, and we’ll use it to ensure better service in the future. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 month ago

“Lovely choice of flowers , website was not the best to be honest, also very frustrating would not accept the discount code at checkout ....so a expensive frustration for me 🤨”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave your feedback. We're glad to hear you loved the choice of flowers! We sincerely apologise for the frustration you experienced with our website and the discount code. We understand that this can be quite disappointing, and your comments will help us improve the user experience going forward. Please don't hesitate to reach out if you need assistance with your order or any future purchases. Warm regards, Prestige Flowers

Posted 1 month ago

“Having used this company many times to send flowers and been very satisfied, my last 2 experiences are not so. Firstly a card was omitted from a sympathy delivery, secondly having been offered a £5 credit there was no opportunity to claim this on my last order!. Very disappointing 😞”

Helpful Report

Posted 2 months ago

Hello Deb, Thank you for taking the time to share your experience with us. We’re glad to hear that you have been satisfied with our service in the past, but we’re truly sorry to learn about the issues you faced with your recent orders. We understand that omitting a card for a sympathy delivery is particularly disappointing, and we apologize for that oversight. Regarding the £5 credit, we certainly want to ensure you have the opportunity to benefit from it, and we regret any confusion that occurred. Your feedback is important to us as we strive to improve our service. If there’s anything we can do to assist you further, please feel free to reach out. Warm regards, Prestige Flowers

Posted 1 month ago

“Very disappointed in my order. Despite the flowers themselves being beautiful, the amount of flowers in a “large” bunch was nothing like the picture or what I was expecting to receive. One drop of baby’s breath when it looks like there should have been several along with others that should have been more. They also look a little wilted and not very fresh.”

Helpful Report

Posted 2 months ago

Hello Sarah, Thank you for sharing your thoughts about your recent order. We’re pleased to hear that you found the flowers beautiful, but we’re truly sorry to learn that they did not meet your expectations in terms of quantity and freshness. Your feedback is invaluable, and we will make sure it is forwarded to our team to ensure improvements moving forward. If there is anything more we can do to assist you, please feel free to reach out. Warm regards, Prestige Flowers

Posted 2 months ago

“Waiting to see what the flowers and chocolates are like plus the delivery. Frustrating that for some reason Mon 26 May was blocked out for deliveries with no explanation all other dates avaiable. The order summary on the webpage said 1 x rose and the full proce paid, however it seemed to omit the chocolates I added to the order as part of the overall price”

Helpful Report

Posted 2 months ago

Hello Marie, Thank you for taking the time to share your thoughts! I'm sorry for the inconvenience regarding the blocked delivery date. The 26th is a bank holiday, so we will not be offering delivery. Regarding your order summary, I understand how important it is for all items to be accurately reflected, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out. Best wishes, Rosie

Posted 2 months ago

“Im sure the flowers will be lovely but when I checked out it was £83.97 but then it became £92!!! And I’ve no idea why, it said pay now £83.97 and by the time I checked out it had increased! I order online all the time so I don’t think it was me so beware when ordering!”

Helpful Report

Posted 2 months ago

Hello Carole, Thank you for your feedback. I’m sorry to hear that your checkout experience didn't go as smoothly as it should have. We understand how frustrating unexpected price changes can be, and your comments are invaluable for us to address these issues. I can see it was the delivery charge. As you selected before 1 pm delivery, it was £8.99. Please know that we are continuously striving to improve our processes and ensure transparency in pricing. If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out. Warm regards, Rosie

Posted 2 months ago

“Unable to review as this is my first purchase and I am sending these flowers overseas from Atlanta to Glasgow for my Godson's funeral and will only have second hand info about their quality.Hoping they are acceptable as the pricing is high.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review and for choosing us during this difficult time. We strive to provide high-quality arrangements, and your feedback about the pricing is important to us as we work to meet our customers’ expectations. If you have any concerns once the flowers arrive, please don’t hesitate to reach out. Best wishes, Ellie

Posted 2 months ago

“Delivery excellent and on time, but sunflowers a little disappointing for £34 compared to image.”

Helpful Report

Posted 2 months ago

Hello Andrew! Thank you for your review and for noting the excellent delivery service. I’m sorry to hear that the sunflowers didn’t meet your expectations in comparison to the image. We strive to provide high-quality flowers, and your feedback is important as we work to ensure our products match what we showcase. Best wishes, Ellie

Posted 2 months ago

“Very quick turnaround from ordering the night before to receiving in the afternoon. Was not very impressed with the bouquet though, I selected the large bunch but it looks to be a small.”

Helpful Report

Posted 2 months ago

Hello! Thank you for taking the time to share your thoughts. We’re glad to hear you appreciated the quick turnaround time for your order. However, we're sorry to learn that the bouquet didn’t meet your expectations, especially regarding the size. Your feedback is important to us as we continually strive to improve our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 2 months ago

“I had a voucher from my sister-in-law but nowhere for me to enter the code. Really annoyed at not getting my £7.50 off my purchase 😒”

Helpful Report

Posted 2 months ago

Hello Victoria, Thank you for taking the time to share your experience. I'm really sorry to hear that you had trouble entering your voucher code. I can confirm the discount code would need to be entered at the last stage of checkout before payment details. If you have any further issues using your code, please reach out to our customer service team before placing the order. Best regards, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 273,154 reviews