Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,492 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I don't think the delivered bouquet is at all like the picture, and certainly not worth £42!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. We're sorry to hear that the bouquet you received did not meet your expectations and that it didn't match the picture you saw. We strive to deliver the best experience, and we take your comments seriously as we look to improve. Please could you send some images, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Best wishes, Katie

Posted 1 week ago

“My daughter and grandchildren sent the roses and lily arrangement for our 54th wedding anniversary on the 21 August still waiting for the lilies to open disapointing maybe next week the may”

Helpful Report

Posted 2 weeks ago

Hello Marion, Thank you for your feedback. We're sorry to hear that the lilies in your arrangement haven’t yet opened as expected. We know how much joy flowers can bring, especially on a special occasion like your anniversary, and it’s disappointing when they don't meet your expectations. If you could reach out to us at enquiries@prestigeflowers.co.uk with any photos, we’d be more than happy to assist you further and ensure you have a better experience. Warm wishes, Ellie

Posted 2 weeks ago

“Would not accept my e mail address for voucher? kevfitz383@gmail.com”

Helpful Report

Posted 3 weeks ago

Hello Kevin, Thank you for reaching out and letting us know about the issue with the voucher email submission. We definitely want to ensure that you have a smooth experience while using our services. If you're still experiencing problems, please don't hesitate to contact our customer support team directly at enquiries@prestigeflowers.co.uk, and they'll be more than happy to assist you further. Warm regards, Rosie

Posted 3 weeks ago

“Website vey complicated to use. I nearly gave up! I do not recall being asked for my email address and did not receive an acknowledement, so probably did not leave one. Fingers crossed delivery will be made as requested!”

Helpful Report

Posted 1 month ago

Hello John, Thank you for your feedback. I apologise for any frustration you experienced with our website. We strive to make the ordering process as smooth as possible, and I appreciate your patience. I can see that there is an email on your account which matches your email address on here. Please check your junk/spam folder for an order confirmation. If this has not been received there, please reach out to us at enquiries@prestigeflowers.co.uk and we can provide this. Best wishes, Katie

Posted 1 month ago

“I ordered flower for my daughter ,as we don't live in the same city . I only found out a week later from my mum ,that the flowers were not that great , as my mum would put it ,get a nicer bunch from the supermarket 😞my daughter never said as she didt want to upset me.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers did not meet your expectations, and I understand how disappointing that must be. We aim to provide beautiful arrangements, and your experience helps us improve. Warm regards, Prestige Flowers

Posted 1 month ago

“Dang, I should have read the reviews! While the flowers that were delivered weren’t too bad it definitely did not look like the photo. They could have filled in the empty spaces geez!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers didn’t match your expectations based on the photo. We aim for the utmost quality in our arrangements and appreciate you bringing this to our attention. Your comments will certainly help us improve our offerings. Best wishes, Prestige Flowers

Posted 1 month ago

“Would like to thank Chloe for organizing a redelivery of flowers when the original bouquet arrived in a very sorry state. On this occasion the replacement boquet arrived on time and in a lovely condition. Thank you for your help in this matter much appreciated.”

Helpful Report

Posted 1 month ago

Hello Loraine, Thank you for your thoughtful review! We're pleased to hear that Chloe was able to assist with the redelivery and that the replacement bouquet met your expectations. Your feedback is greatly appreciated, and it helps us ensure that our service continually improves. We hope to have the pleasure of serving you again soon! Warm regards, Katie

Posted 1 month ago

“Very disappointed with the flowers I’d ordered for my daughter yesterday postcode HR11JF. I had ordered a medium bunch and what arrived was paltry to say the least, I’d hate to see what a small bunch look like! I’ve never had to complain to you ever before. You’ve always been my number 1 go to for flowers, but I’m going to have to think twice in future I’m afraid, what a shame for us both.”

Helpful Report

Posted 2 months ago

Hello Jan, Thank you for your review and for being a loyal customer. We're very sorry to hear that the flowers didn’t meet your expectations this time. It’s disheartening to know you felt let down, especially since we value your experience highly. Your feedback is invaluable to us and plays a crucial role in our continuous improvement. We hope to have the opportunity to restore your faith in our service in the future. Warm regards, Rosie

Posted 1 month ago

“Lovely flowers delivered on time next day. The only criticism was they were left at front door and the bell wasn’t rang. Would certainly use prestige again.”

Helpful Report

Posted 2 months ago

Hello Dawn, Thank you for your review! We're delighted to hear that the flowers were lovely and arrived on time. We apologize for the mishap with the delivery process and appreciate your feedback regarding the doorbell not being rung. Making improvements based on our customers' experiences is important to us. We look forward to serving you again in the future! Warm wishes, Rosie

Posted 1 month ago

“Too many touch points”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the number of touch points in our process. Our aim is to keep our customers informed and engaged, but we recognize that we need to find the right balance. We'll certainly take your comments into consideration as we work on improving the overall experience. Warm wishes, Prestige Flowers

Posted 2 months ago

“Payment was very difficult process.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback regarding the payment process. We understand that a smooth transaction is crucial, and we’re sorry to hear that you faced difficulties. Your comments are essential for us to improve our services, and we're actively looking into ways to enhance the payment experience for our customers. Warm regards, Prestige Flowers

Posted 2 months ago

“Unfortunately the flower's I ordered for my sister were delivered to the wrong house despite the correct address being on the parcel thankfully the person was honest and made contact with my sister”

Helpful Report

Posted 3 months ago

Hello Phillip, Thank you for your feedback regarding the delivery issue. We sincerely apologise for the mix-up and that it led to some concern for you and your sister. While we strive for precise deliveries, errors can occasionally occur with third-party carriers. We're glad to hear that the person who received the flowers handled it with honesty. Your experience is important to us, and we appreciate your understanding in this situation. Kind regards, Rosie

Posted 3 months ago

“Messy Website!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your honest feedback about our website. We understand that a smooth browsing experience is essential and we're sorry to hear that you found it messy. Your comments are valuable to us as we continuously work on improving our website and overall customer experience. Warm regards, Prestige Flowers

Posted 3 months ago

“Disappointed in the fullness of the bouquets I've paid for the largest size twice now and this is how they look compared to the photos online If the photos are selected because they're the biggest, most full option and look best for the website that's fine But I also pay the higher price to receive that, and haven't It's a good price comparatively with other vendors but next time I will try one of the others to see what the fullness is like instead”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback regarding the bouquet size. We’re truly sorry to hear that it didn’t match your expectations or the images you saw online. We always aim to provide beautiful arrangements that reflect the quality we promise, and we appreciate you bringing this to our attention. Your insights are important to us as we strive to enhance our offerings. Warm regards, Rosie

Posted 3 months ago

“We ordered the medium Rose and Freesia bouquet. You can see in the pictures what we thought we bought and what our colleague received. I do not think it is the same at all.”

Helpful Report

Posted 3 months ago

Hello Cristina, Thank you for sharing your feedback with us. We’re glad to hear that you took the time to express your concerns regarding the bouquet. We strive to provide arrangements that reflect the beauty of our images, and we sincerely apologize that your colleague received something that did not meet those expectations. Your comments are invaluable to us as we aim to improve our offerings and ensure satisfaction. Warm regards, Rosie

Posted 3 months ago

“I was quite disappointed with the size of bouquet. Looks very very different from the picture. For the price I paid i was expecting a bit more than that. Delivery was good.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience with us. We're glad to hear that the delivery was timely, but we're truly sorry to learn that the bouquet did not meet your expectations in size. We aim to offer beautiful arrangements that reflect the images on our website, and it's disappointing to hear that we missed the mark this time. Your feedback is important to us and will certainly be taken into account as we work to improve our offerings. Warm regards, Rosie

Posted 3 months ago

“My sister ordered these for me for my birthday on Monday. They came a day late. Absolutely disgusted with them. Roses are dead already. Avoid this company”

Helpful Report

Posted 3 months ago

Hello Sandra, I’m truly sorry to hear about the disappointing experience you had with the delivery and the flowers. We always aim to provide fresh and beautiful arrangements, and it’s disheartening to know that we fell short this time. Your feedback is invaluable to us, and we’ll use it to ensure better service in the future. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 3 months ago

“Lovely choice of flowers , website was not the best to be honest, also very frustrating would not accept the discount code at checkout ....so a expensive frustration for me 🤨”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave your feedback. We're glad to hear you loved the choice of flowers! We sincerely apologise for the frustration you experienced with our website and the discount code. We understand that this can be quite disappointing, and your comments will help us improve the user experience going forward. Please don't hesitate to reach out if you need assistance with your order or any future purchases. Warm regards, Prestige Flowers

Posted 3 months ago

“Having used this company many times to send flowers and been very satisfied, my last 2 experiences are not so. Firstly a card was omitted from a sympathy delivery, secondly having been offered a £5 credit there was no opportunity to claim this on my last order!. Very disappointing 😞”

Helpful Report

Posted 3 months ago

Hello Deb, Thank you for taking the time to share your experience with us. We’re glad to hear that you have been satisfied with our service in the past, but we’re truly sorry to learn about the issues you faced with your recent orders. We understand that omitting a card for a sympathy delivery is particularly disappointing, and we apologize for that oversight. Regarding the £5 credit, we certainly want to ensure you have the opportunity to benefit from it, and we regret any confusion that occurred. Your feedback is important to us as we strive to improve our service. If there’s anything we can do to assist you further, please feel free to reach out. Warm regards, Prestige Flowers

Posted 3 months ago

“Very disappointed in my order. Despite the flowers themselves being beautiful, the amount of flowers in a “large” bunch was nothing like the picture or what I was expecting to receive. One drop of baby’s breath when it looks like there should have been several along with others that should have been more. They also look a little wilted and not very fresh.”

Helpful Report

Posted 3 months ago

Hello Sarah, Thank you for sharing your thoughts about your recent order. We’re pleased to hear that you found the flowers beautiful, but we’re truly sorry to learn that they did not meet your expectations in terms of quantity and freshness. Your feedback is invaluable, and we will make sure it is forwarded to our team to ensure improvements moving forward. If there is anything more we can do to assist you, please feel free to reach out. Warm regards, Prestige Flowers

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,492 reviews