Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,987 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible service. Flowers arrived 2 days after Mothers Day. Watch the small print as they’re very crafty and won’t refund you!! Lesson learned so please don’t order from here if you need flowers on a specific day as they just blame the couriers”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the delayed delivery. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I’m very happy with my order from Prestige Flowers. The delivery was quick and everything arrived in perfect condition. The flowers were fresh, nicely arranged, and well protected. Great service — I’ll definitely order again!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled to hear your order arrived quickly, in perfect condition, with fresh, nicely arranged blooms that were well protected. We appreciate your kind words and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Rose and Lily Bouquet. £25.00 plus postage. Bouquet delivered on Mothers day, from my son who lives in Australia. Lovely surprise. Flowers looked beautiful. I had to bin the foliage because of the small leaves were dropping, within 24 hours the roses had died. The Lilies have not opened yet. Never a good time to buy flowers for mothers day, florists are very busy you may not give you as good a service. I am very disappointed.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the condition of the bouquet and the disappointment you’ve experienced. This isn’t the standard we aim for. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I always chose Prestige Flowers, but fail to go through so many loops to place an order.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re sorry to hear you’re finding the ordering process a bit cumbersome. We’d be glad to help simplify this for you—please contact our support team so we can assist directly and get you back to enjoying your blooms with ease. We appreciate your loyalty and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“My son bought roses and lilies .roses died after 3 days .sent in complaint heard nothing .my son also complained heard nothing photo also sent”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the issues your son faced with the roses and lilies, and that you haven’t received a response to your complaint. This isn’t the experience we want for our customers. After further investigation I can see you have been in contact with our customer support team and you have been advsied correctly. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“if i could give 0 stars i would !!!!! i ordered a large bouquet, what i got was brown edged roses and the other blooms had nasty brown spots on them and there was hardly any flower stems i contacted customer services to be told over and over again that the flowers i recived were high quality and the amount was correct for a large bouquet i have sent pictures i am just getting fobbed off with what seems to be the standard cut and paste speel about they think everything is high quality and the right amount you carnt get past customer services who just say everything is fine i feel like ive been scammed i will be taking this further”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the quality concerns with your bouquet and the frustration you’ve experienced with our replies. I can see you have been in cotnact with our customer support team, and this has been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“beautiful flowers and great value. Loads to choose from and for all occassions”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled to hear you found the flowers beautiful and great value with lots of choice for all occasions. We appreciate your support and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Ordered expensive flowers for my wifes birthday which is tomorrow, Thursday. Loving in Shetland we assumed, as they took our order and allowed me to chose a delivery date, that they would be using a 3rd party called Stems based in Lerwick. I have just got an email from Royal Mail saying they will deliver on Friday. Thats no good. Her birthday is Thursday. Now we are going end up with a bunch of expensive flowers that have been in a box for 3 or 4 days that are going to miss the occasion for what they were bought. Avoid.”

Helpful Report

Posted 1 month ago

Hi Kevin, We’re really sorry to hear about the delivery issue and that your wife’s birthday could be affected. This isn’t the experience we want for our customers, and we understand how important it is that the flowers arrive on time. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I ordered the Florist Choice Bouquet to be delivered to my Mother for Mothers and paid for the upgraded medium bouquet. The bouquet was on offer for £32.99 (half price) and looked beautiful it the advertisement, a full bouquet full of roses and multiple other flowers. What arrived was 4 x Chrysanthemums and 2 x carnations stems with a load of filler foliage and gypsophilla. It looked like it was £6 from tescos at best. I have been liaising with Megan B from the customers service team who has stated that that what i recieved is in line with the guidelines. While I appreciate it is 'florist choice' and the flowers within the bouquet will vary, my issue is with the distinct lack of flowers in the bouquet which they cannot seen to understand or grasp. I have been constantly told that the flowers can vary (which is not my issue) or told to wait 3 days until the flowers 'bloom' even those these flowers won't bloom and are fully open (again 4 x chrysanthemums and 2 Carnations) Avoid like the plague, utter waste of money. Petrol station equivalent bouquets at best and florist prices and a customer service team that doesn't listen or seem interested to help.”

Helpful Report

Posted 1 month ago

Hi Olivia, We’re really sorry to hear the bouquet did not meet your expectations, and the service you received wasn’t up to standard. This isn’t the experience we want for our customers. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Ordered flower for mothers day, as this was on Sunday already requested to have them delivered on Saturday just to be sure, after all there is 7 day delivery. Got notice from Royal Mail on Friday that flowers were in their depot and would be delivered on Monday. Contacted Prestige and was re-assured this was error and flowers would still be delivered on Saturday. In the end flowers arrived on Monday. Too late for mothers day, after 4 days in depot (so if lucky 3 days left in them) Contacted Prestige, but there 100% satisfactory guarantee is clearly not with anything either. Maybe they were good before, but I would strongly advice against using them.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Mother’s Day flowers were shocking nothing like what they advertised. Apparently they have reviewed my pictures and cannot see an issue. Refused to resend replacement flowers or refund. False advertising and a total rip off.”

Helpful Report

Posted 1 month ago

Hi Lindsay, We’re really sorry to hear your Mother’s Day flowers didn’t match the advert and that you didn’t receive a replacement or refund. This isn’t the experience we want for our customers. I can see you have been in cotnact with our customer support team, and this has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“My son brought me a bouquet flowers for MOTHERS DAY after a small hiccup customer service were BRILLANT .Ellie.m was really good at sorting the problem out , will i recommend this company, a BIG YES i would , beautiful flowers .”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re delighted to hear that your son’s gift brightened Mother’s Day and that Ellie.m helped sort the hiccup. We appreciate your recommendation and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Twice now Prestige Flowers has not managed to make sure the flowers I ordered were delivered on time both bouquets were delivered a day late I sent them a message and have not had a reply.I sent a message twodaays ago and still no reply.”

Helpful Report

Posted 1 month ago

Hi Norma, We’re really sorry to hear that your bouquets were delivered late and that you haven’t received a reply to your message. This isn’t the experience we want for our customers. I can see you have since been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I wouldn't score them any stars. Ruined mothers day even though I ordered flowers well in advance. Flowers didn't arrive till Tuesday afternoon and obviously poor quality as they've been in a van for God knows how many days. Customer services is iseless, they blame the couriers that THEY engage?! They won't offer a refund so if you are ever thinking of using this outfit, you may as well throw your money straight into the bin.”

Helpful Report

Posted 1 month ago

Hi Gary, We’re really sorry to hear about the late delivery and quality of the flowers, and that you’re disappointed with our service. This isn’t the experience we want for our customers. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Ordered next day delivery flowers on the Friday before Mothers Day, theybstill hadn’t arrived by Mother’s Day which meant I had to spend extra money on another gift. Prestige flowers UK “customer service” Blame THEIR 3rd Party delivery company (not my Issue, my contract was with them). They refuse to refund or any other mediation. I would recommend to avoid using this company.”

Helpful Report

Posted 1 month ago

Hello Pete, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Rosie

Posted 3 weeks ago

“If I could give 0 stars I would, got flowers and brownies for my 91yr old nan (in a care home) and the date on the brownies was 12/03 this got delivered on the 13/03, rang up to complain because I believed the brownies were out of date - woman on the phone agreed and send out a new lot just to have the same thing happen again, to be told that it’s a dispatch date not an expiry date, maybe they should make things more clear! Since carers in a care home have a duty of care to their residents not to give them possibly out of date food! So annoyed and frustrated! Will be taking this further if not resolved soon. And won’t be using this company again! Shocking!”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry for the confusion and upset caused by the date issue with the brownies. This isn’t the standard we aim for, and we understand how important the care and safety of residents is. We’ll look into what happened and ensure it’s addressed. If you can share your order number and details, we’ll investigate promptly and make this right. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“NEVER deliver on time and then make excuses. Will never use them again.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your order didn’t arrive on time and that you’ve had a disappointing experience. This isn’t the standard we aim for, and we understand how frustrating that must have been. I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I received my mothers day flowers a day late. Flowers are half dead or wilted. Told my kids never to order from here again waste of money. If you cannot supply due to demand dont bother .”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your Mother’s Day flowers didn’t arrive on time and were wilted. This isn’t the standard we aim for, and we understand how disappointing that must have been. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Awful company. Do not use. 3 days before Mothers Day I ordered flowers to arrive the day before it. They weren’t delivered until the day after (5 days in total to arrive). Why agree to deliver on a date but cannot fulfill this. Awful company”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your order didn’t arrive on the promised date and caused disappointment. This isn’t the standard we aim for, and we understand how frustrating that must have been. I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I don’t know how this company is still in business. Mother’s Day flowers received a day late like so many other people. Flowers damaged, dead or wilted. This company is a bunch of scammers and I will be taking this further and not letting them away with such shoddy service. I don’t accept their explanation to other people that it’s the courier’s fault. Our contracts lie with Prestige Flowers so they need to provide refunds to everyone who received dead flowers AFTER Mothers Day. Lots of people paid extra to have the flowers delivered on Mothers Day, my Son included. Awful company and definitely one to avoid. 😡😡😡😡”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your Mother’s Day flowers arrived late and in poor condition. This isn’t the standard we aim for, and we understand how disappointing that must have been. We’ll look into what happened and work to make this right for you and others affected. I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 273,987 reviews