Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,179 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had a huge amount of bother processing this order. Wouldnt accept my password at first, didnt send me a reminder, tried to go through facebook, no success snd then suddenly after about my 10th attempt i had no bother at all???”

Helpful Report

Posted 1 month ago

Hi Linda, Sorry to hear you had trouble with processing your order and the login steps. We appreciate you letting us know about the difficulties you faced. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I have ordered from Prestige flowers often, in the last 12 months 5 times and that is just privately. Sometimes people who I had send flowers would send me a picture and usually what was actually delivered did not look as good as on the website, but you don't want to complain about everything, because it were still nice flowers, though overpaid. My last order was supposed to contain 12 peonies. I had paid 10,- additionally to go from standard (10) to 12. The flowers delivered only contained 8 (beautiful) peonies. I brought this up with Amelia from Prestige flowers, because that is a big underdelivery, and I had paid specifically for the upgrade. I would have been happy if this was acknowledged and if I would have gotten a voucher to cover the underdelivery that I could use for next time. First Prestige fobbed me of with 'Flowers look bigger when they are in bloom, so be patient', then after I mentioned that this was not my question, I got a 'large is 10 not 12 stems', then when I mentioned I still only got 8, it was back to that their experts judged that it was a nice bouquet. It was, but it did not contain the 10 pound upgrade. So this is the last time I have ordered at Prestige. Not because of the quality of the flowers, but because of the customer service and because of the blatant under-delivery that seems structural rather than accidental. I work at a big company and we also use Prestige professionally, I have just informed our secretary pool and procurement department not to use Prestige anymore. It's really a pity.”

Helpful Report

Posted 1 month ago

Hello Marielle, We’re really sorry to hear about the under-delivery and the experience with the responses you received. A memebr of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Lovely flowers for my granddaughter to celebrate her results”

Helpful Report

Posted 1 month ago

Hi Karen, Thank you for your 5/5 review. We’re glad the flowers were lovely for your granddaughter to celebrate her results. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Already ordered from you and Can't ty you enough My family are over the moon with anything I have purchased from you So ty once again.for such beautiful flowers birthday cake and little hamper I will not go anywhere else only to prestige flowers”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your 5/5 review. We’re thrilled to hear your family are over the moon with everything you’ve purchased, and we’re glad you’re happy with Prestige Flowers. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Placed an order for ETHEREAL DELIGHT (Medium, including deliver) - What was received was a bouquet that looked lacking in volume, the flowers were wilted and just looked like it was taken from a whole different arrangement for this order. You're better off going down to your all convenience store, not only will you pay ALOT less but you'll see what you're buying as well.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear that the Etheral Delight bouquet didn’t meet expectations and that the flowers appeared wilted and miscollected. A member of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Ordering was easy, paying wasn't !!”

Helpful Report

Posted 1 month ago

Hi John, Sorry to hear you had trouble with paying. We appreciate you letting us know about the difficulty. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Delivery 24 hours late - this after was told it had been delivered but it hadn't. When it did turn up the flowers were practically dead (see photo) Won't refund - all I've been offered is £10 credit or another bouquet! Bit late now as the moment has gone (60th birthday).”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the late delivery and the condition of the flowers. A member of our reviews team has reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Lovely flowers”

Helpful Report

Posted 1 month ago

Hi Lesley, Thank you for your 5/5 review. We’re glad you found the flowers Lovely. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Flowers are stunning got a friend flowers for her birthday she reall loved them they were called blue sapphire wasn't sure when she first received them but she sent me a picture a few days later and I knew I had made the right choice prestige flowers have flowers for all occasions services is very quick and you can also buy wee extras to buy with youre flowers would recommend them I have used them before always been happy with any purchase I have made and are really reasonable priced and good value for the money you pay”

Helpful Report

Posted 1 month ago

Hi Teresa, Thank you for your 5/5 review. We’re really glad to hear the Blue Sapphire bouquet was loved and that you’ve had positive experiences with our service and extras. We appreciate your support and recommendation. Kind regards, Team Prestige Flowers

Posted 1 month ago

“DO NOT ORDER FROM PRESTIGE FLOWERS! I ordered flowers for a friend who had recently undergone major surgery and arranged for them to be delivered directly to her home. I paid £38 for a bouquet that looked beautiful online and also paid extra to upgrade to the medium-sized arrangement shown in the photographs. My friend messaged to thank me when they arrived, but it wasn't until I visited her three days later that I saw how disappointing they actually were. The bouquet was tiny, looked nothing like the advertised image, and several of the flowers were already drooping just two days after delivery. When I contacted Prestige Flowers to complain, they refused to provide a refund and instead offered £15 account credit, which would require me to spend even more money with them. After around 20 emails back and forth, they eventually agreed to refund £15, which is still less than half of what I paid. I've attached photos showing the bouquet that was advertised compared with what was actually delivered. It's particularly disappointing because if I hadn't visited my friend in person, I would never have known how poor the flowers were, as she was too polite to complain. It makes me wonder how many customers receive bouquets that don't match the advertised images when the flowers are sent directly to the recipient and the purchaser never sees them.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the discrepancy between what was advertised and what was delivered, and that you were unhappy with the refund outcome. Unfortunately, as you accepted our offer, we would be unable to discuss this further. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Used several times and my partner has been over the moon each time.”

Helpful Report

Posted 1 month ago

Hi Ian, Thanks for your 5/5 review. We’re glad to hear your partner has been over the moon with each arrangement. We appreciate your continued support. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I send flowers and small add- ons 7 or 8 times a year. I have found that "Prestige Flowers" to be best of all the other firms that I have tried. The recipients have always been highly delighted. I recommend people to try "Prestige", they won't be disappointed.”

Helpful Report

Posted 1 month ago

Hello Andrew, Thanks for your 5/5 review. We’re glad Prestige Flowers has been the best choice for you and that recipients have been delighted. We appreciate your recommendation. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Very happy with ease of ordering and quality of product.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your 5/5 review. We’re glad you’re happy with the ease of ordering and the quality of the product. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I'm so glad I found you, the bouquet, the personalized card are fantastic and the fact that you can send a video message is brilliant. Thank you”

Helpful Report

Posted 1 month ago

Hello, Thanks for your 5/5 review. We’re glad you’re happy with the bouquet and the personalized card, and that the video message feature is brilliant. Kind regards, Team Prestige Flowers

Posted 1 month ago

“NOT GOT FLOWERS YET BUT GOOD WEBSITE EAST TO FOLLOW.”

Helpful Report

Posted 1 month ago

Hello, Thanks for your 5/5 review. We’re glad you found the website easy to follow. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Prestige deliver beautiful flowers that last a long time the quality and price are so good.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your 5/5 review. We’re glad the flowers are beautiful, long-lasting, and represent good value for you. Kind regards, Team Prestige Flowers

Posted 1 month ago

“The flowers that arrived were lovely, but not at all what was displayed on the website showing the display and certainly not £61 of value. Purchase with caution and have no expectation of the flowers looking similar to what the website shows.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear the arrangement didn’t match the website display or the expected value. Your feedback matters, and we’ll share it with the relevant team for review. We would love the opportunity to investigate this further. A memebr of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“DO NOT USE! DISGUSTING SERVICE Would happily leave 0 stars, 1 star is a bonus for this SCAM company. Ordered flowers and fruit basket for my mum, who is in hospital very sick, with next day delivery. Nothing arrived on the delivery day. The flowers arrived the next day, looking like they were already dead. Left in a box somewhere in the hospital. Sent photos to the company who shrugged it off and said contact again in 3 days as they seen nothing wrong. Fast forward the flowers look the same and they are refusing to honour their 100% satisfaction policy, or even address the disgrace they sent. And to make matters worse 6 days later no fruit basket! After my appalling experience with their customer services, I told them I wanted the fruit basket refunded and they suggested sending it again! Ridiculous!! In 36 years I have never experienced service so bad, in any sector, in the world. Absolutely disgusting service start to finish. DO NOT USE!”

Helpful Report

Posted 1 month ago

Hi, We’re really sorry to hear about the delivery issues, the condition of the flowers, and the missing fruit basket. Your feedback matters, and we’ll share it with the relevant team for review. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Flowers arrived on day requested. Selection was really good, in great condition. Look good still after a week in our house. very pleased”

Helpful Report

Posted 1 month ago

Hello, Thank you for your 5/5 review. We’re glad the delivery was on the day requested, the selection was good, and the flowers are lasting well. Kind regards, Team Prestige Flowers

Posted 1 month ago

“My friend was very happy with her flowers and said they were beautiful and lasted well. Ordering was easy and straightforward.”

Helpful Report

Posted 1 month ago

Hello Gayner, Thank you for your 5/5 review. We’re delighted to hear the flowers were beautiful, lasted well, and that ordering was easy for you. Kind regards, Team Prestige Flowers

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 274,179 reviews