Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,738 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I purchased the large Rose and Freesia bouquet, for a friend who just had an operation. She kindly sent me a photo of what she received. I'm not happy that i ordered a large bouquet and looks like she only got a standard one. Everything else was fine part from flowers itself.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your disappointment with the bouquet that was delivered. It’s always our intention to meet our customers' expectations. We value your feedback and will be sure to address this issue with our team. We appreciate your understanding and hope for the opportunity to serve you better in the future. Warm regards, Team Prestige Flowers

Posted 1 month ago

“Their customer service is non existant. Wine Gift box (£65) instructed from Canada never delivered in the UK. Made no attempt to track or prove delivery and offered £15 as compensation to resolve the complaint!”

Helpful Report

Posted 1 month ago

Hello David, Thank you for bringing this to our attention. I’m truly sorry to hear about the issues you experienced with your order and the impact on your gifting plans. Customer satisfaction is very important to us, and I apologize that we fell short on this occasion. We appreciate your understanding and hope to regain your trust in the future. Warm regards, Rosie

Posted 1 month ago

“So easy, used this before. Very handy 👍💐”

Helpful Report

Posted 1 month ago

Hello Caroline, Thank you for your fantastic 5-star review! We're thrilled to hear you found our service easy and handy. Your continued support means the world to us, and we can't wait to serve you again in the future! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“Don’t waste your money. ‘Order before 10pm for next day delivery’ Isn’t true. ‘100 satisfaction guaranteed’ isn’t true ‘Next day flowers’ isn’t true. For £100 bouquet of flowers it was more like something from a supermarket. Absolute waste of money. Avoid this company.”

Helpful Report

Posted 1 month ago

Hello Pete, Thank you for your feedback. I’m really sorry to hear that your experience with us did not meet your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. A member of our reviews team has now contacted you regarding the value of the received bouquet. We hope this can be resolved. Warm regards, Team Prestige Flowers

Posted 1 month ago

“Excellent website.”

Prestige Flowers 5 star review on 10th November 2025

Helpful Report

Posted 1 month ago

Hello there, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website excellent. Your kind words motivate us to keep improving and providing the best experience for our customers. We look forward to having you visit us again soon! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“I ordered a cheese and chutney basket to arrive the following day for my nephews birthday. It arrived 3 days later so I am not very pleased about this at all. I made the error of thinking the grapes were included, as the photograph looked wonderful. I asked my nephew to send me a photo and it actually looked quite sad ..with no grapes. My error though as the description did not include grapes.”

Helpful Report

Posted 1 month ago

Hello Lesley, Thank you for taking the time to share your feedback. We're truly sorry to hear about the delay in delivery and the disappointment regarding the contents of your basket. We understand how important it is for gifts to arrive on time and meet expectations. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future. Warm wishes, Team Prestige Flowers

Posted 1 month ago

“Beautiful flowers”

Helpful Report

Posted 1 month ago

Hello Rachel, Thank you for your gorgeous 5-star review! We’re so glad to hear you found our flowers beautiful. Your kind words inspire us to keep creating stunning arrangements for our customers. We can't wait to see you again soon! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“I ordered the rose and lily medium size arrangement. They were fresh but 6 roses and 1 lily stem, and 1 greenery stems arrived but not the amount led to believe was ordered. Tried to resolve with Prestige direct but no luck. Total misleading from the photos on their website. Their reply to my emails were very pre written! so warning to go careful when ordering what you see is not what you get! I won't again..”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent experience did not meet your expectations. We aim to ensure that our arrangements are represented accurately, and it’s concerning to hear that this was not the case for you. Your feedback about the discrepancy and the communication with our team is appreciated, and we will definitely work on improving these areas. We understand how important it is to receive exactly what you ordered, and we sincerely apologize for any frustration this has caused. Warm regards, Team Prestige Flowers

Posted 1 month ago

“Very small bouquet compared to the advertised photo. Was very disappointed to spend £30 and get something no bigger than a supermarket bouquet. Rip off.”

Helpful Report

Posted 1 month ago

Hello Mark, Thank you for your feedback. I’m really sorry to hear that you were disappointed with the size of the bouquet you received. We strive to depict our arrangements as accurately as possible, and it’s concerning to hear that we did not meet your expectations. Your comments are invaluable to us, and we will take them into consideration moving forward to ensure a more satisfying experience for our customers. Warm regards, Team Prestige Flowers

Posted 1 month ago

“navigating the website was simple and clear, making it easy to explore available options! I enjoyed the choices and selected Moonshadow, which features a style of flowers I wouldn’t usually choose. The prices were reasonable, though I deducted a star because I wish the default images showed the standard size rather than the larger options. It feels somewhat like false advertising.”

Helpful Report

Posted 1 month ago

Hello Jake, Thank you for your thoughtful 4-star review! We're glad to hear you found our website easy to navigate and enjoyed the selection of flowers, including your choice of Moonshadow. We appreciate your feedback regarding the default images, and we'll certainly take that into consideration to enhance the shopping experience. We look forward to welcoming you back soon! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“What a absolute disgrace of a company, my sister ordered bouquet of flowers for my birthday, they arrived 7.30pm birthday nearly done and to make matters worse bouquet that was ordered arrived as a little bunch of roses, no resemblance to what my sister ordered and paid for, they then had audacity to offer my sister £10 off her next order. I do not recommend this business and would strongly advise anyone to look at other companies.”

Helpful Report

Posted 1 month ago

Hello Jacqui, Thank you for your feedback. I’m truly sorry to hear that your experience with us was disappointing. We strive to ensure that every order meets our customers' expectations, and it’s clear we fell short in your case. Your concerns about the delivery time and the appearance of the bouquet have been noted, and we will address these issues accordingly. We understand how important it is to receive the right flowers for special occasions, and we sincerely apologize for the inconvenience caused. Warm regards, Team Prestige Flowers

Posted 1 month ago

“DO NOT ORDER ! I ordered a large bouquet and cream team. The flowers were nothing like the photos. Customer service response after asking for “ how well did we do?” was poor! Photos displayed looking NOTHING like the photos and then the company said photo sent should have been sent asap after asking for feedback.All I wanted was a large bouquet as ordered!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. We strive to provide accurate representations of our arrangements, and it’s disheartening to know that we fell short. Your feedback is incredibly valuable, and we will address your concerns with our team to ensure we improve in the future. A member of our reviews team has now contacted you, and we hope to resolve this soon. Warm regards, Team Prestige Flowers

Posted 1 month ago

“Best service.. used a few times and cannot explain how happy I was with the delivery!!! Exceptionally happy”

Helpful Report

Posted 1 month ago

Hello Farah, Thank you so much for your amazing 5-star review! We're absolutely thrilled to hear that you were exceptionally happy with our delivery service. Your satisfaction means the world to us, and we can't wait to serve you again in the future! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“A lovely assortment of Flowers at a reasonable price”

Helpful Report

Posted 1 month ago

Hello Alan, Thank you for your wonderful 5-star review! We're delighted that you loved the assortment of flowers and found them reasonably priced. We strive to offer beautiful options that bring joy. We look forward to your next visit! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“Thank you so much for your prompt service. The order was easy to place and having the extra gift choice to go with the flowers, it was easy to order.”

Helpful Report

Posted 1 month ago

Hello Keith, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service prompt and ordering easy. We're glad the extra gift option made your experience even better. We look forward to serving you again soon! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“Excellent. P,leas ensure delivery on day specified. Thanks. Will use you again”

Helpful Report

Posted 1 month ago

Hello MR, Thank you for your great 4-star review! We appreciate your feedback and will make sure to fulfill your delivery on the specified day. We look forward to serving you again in the future! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“The mode to order is very straight forward and no hassles. So this is what I will be rating. Once the product is delivered and photos taken than I will give another review . Thanks”

Helpful Report

Posted 1 month ago

Hello, Thank you for your thoughtful 4-star review! We're glad to hear that you found our ordering process straightforward and hassle-free. We look forward to hearing your feedback once your product is delivered. Warm wishes, Team Prestige Flowers

Posted 1 month ago

“I have used your website to order flowers to be delivered a couple of times now and it has been easy and quick to do so. Allowing me to order the day before for next day delivery. So pleased with the 1st experience, I have come back again to order. I have been assured that the flowers were lovely and arrived in good condition. Thank you”

Helpful Report

Posted 1 month ago

Hello Sally, Thank you so much for your glowing 5-star review! We're delighted to hear that you've had a smooth experience ordering from us and that your flowers have been well-received. It's always a joy to know our customers are happy! Warm wishes, Team Prestige Flowers

Posted 1 month ago

“I have used Prestige Flowers on several occasions and have never been disappointed. The website is very easy to use and delivery as promised. I am now a priority member.”

Helpful Report

Posted 1 month ago

Hello Tony, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve had consistently great experiences with us and that you find our website easy to use. Warm wishes, Prestige Flowers

Posted 1 month ago

“For my mother's 60th birthday I wanted to suprise her with a nice bunch of flowers for her big day. There are a large number of companies offering flower delivery services but I chose Prestige due to their fair pricing and promise to deliver next day if flowers ordered night before. I ordered my flowers a week in advance and requested they be delivered the day before my mother's birthday. Flowers did not arrive. To top this off, Prestige have no customer services at the weekend. My mother has now gone away on holiday thinking her son couldn't be bothered to buy her anything. Thanks Prestige 👍🏼 I will now need to chase a refund and my mother will return from her trip to dead flowers - I can imagine they won't look like they do in your advertised pictures on the site after all. *Update* Prestige Flowers have refused to supply me with a refund due to the delay. They haven't even offered to send a new bouquet on her return. DO NOT USE THIS COMPANY. There are plenty of other companies out there who know what customer services is....crooks”

Helpful Report

Posted 1 month ago

Hello Daniel, Thank you for taking the time to leave a review. I’m very sorry to hear about your experience — especially as your order was meant to surprise your mother for such a special occasion. We completely understand how disappointing this must have been and sincerely apologise for the delivery delay and the frustration caused by being unable to reach us over the weekend. We always aim to deliver on time and in perfect condition, so it’s deeply regrettable that this didn’t happen for you. Please be assured that your comments have been shared with our team so we can investigate what went wrong and prevent this from happening again. Warm regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 273,738 reviews