Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,177 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would have spent my money better buying supermarket flowers…they do not honour their 100 percent satisfaction guarantee and when pushed they go silent. Take my advice you will get nicer flowers and more value for money from a garage”

Helpful Report

Posted 1 week ago

Hello, We’re truly sorry to hear that your experience with us did not meet your expectations. It’s disappointing to know that you feel our satisfaction guarantee wasn’t honored. We strive to provide quality and service that bring joy to our customers, and it's clear we fell short in your case. Your feedback is invaluable, and we will be looking into the matters you've raised. We appreciate your advice and assure you we are committed to improving. Thank you for taking the time to share your thoughts with us. Warm regards, Rosie

Posted 1 week ago

“Would like to thank Chloe for organizing a redelivery of flowers when the original bouquet arrived in a very sorry state. On this occasion the replacement boquet arrived on time and in a lovely condition. Thank you for your help in this matter much appreciated.”

Helpful Report

Posted 1 week ago

Hello Loraine, Thank you for your thoughtful review! We're pleased to hear that Chloe was able to assist with the redelivery and that the replacement bouquet met your expectations. Your feedback is greatly appreciated, and it helps us ensure that our service continually improves. We hope to have the pleasure of serving you again soon! Warm regards, Katie

Posted 1 week ago

“I can't believe the condition of the flowers and packaging that I received today, which had been sent to me from my daughter as a lovely surprise. She paid to have next day delivery but were received two days later. The box had been battered and put back together with brown sticky tape. Two lilies were already out, were brown and horrible. The roses droopy, two broken off. Have been in water for a day and not much difference. Company didn't want to know, said they looked fine to them and the packaging wasn't their problem. Disgusting treatment and service!!”

Helpful Report

Posted 2 weeks ago

Hello, We are truly sorry to hear about the poor condition of the flowers and packaging you received. It’s incredibly disappointing when a special surprise doesn’t meet your expectations, especially when it comes to the quality and presentation of flowers. We understand how frustrating this can be, and we sincerely apologize for any distress caused. Your feedback is important to us and helps us to improve our processes. We take these matters seriously and will be looking into the issues you’ve raised about delivery and customer service. Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in us. Warm regards, Rosie

Posted 1 week ago

“Delivery too slow - 4 days to deliver next day flowers. Awful company, avoid.”

Helpful Report

Posted 2 weeks ago

Hello, We sincerely apologize for the delay in delivering your flowers. We understand how frustrating it can be when expectations are not met, especially regarding important occasions. It's our commitment to provide timely service, and we're sorry this situation did not reflect that. Your feedback is crucial to us, and we will work to improve our delivery processes. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, Rosie

Posted 1 week ago

“The bouquet received was not as good quality as the one ordered”

Helpful Report

Posted 2 weeks ago

Hello, We are truly sorry to hear that the bouquet you received did not meet your expectations in quality. We understand how important it is for you to have the best flowers, and we apologize for any disappointment this may have caused. Your feedback is valuable to us, and we will take it into account to improve our offerings. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Rosie

Posted 1 week ago

“Selected delivery date on 18-07-2025 But after payment they changed the delivery date to 19-07-2025”

Helpful Report

Posted 2 weeks ago

Hello Sheela, We sincerely apologize for the confusion regarding your delivery date. We understand how important it is to have everything scheduled as expected, and we're sorry for any inconvenience caused by the change. Your feedback is essential to us, and we will work diligently to enhance our processes to prevent similar issues in the future. Thank you for sharing your thoughts, and we hope to have the chance to restore your faith in our service. Warm regards, Rosie

Posted 1 week ago

“Perfect - So easy. We have used Prestige several times but have recently moved so my billing address didn't match the bank details - therefore, was declined. I rang the customer services and the person I spoke with was really helpful in advising how to update address - so easy and helpful will definitely be using Prestige again, I have tried other companies who sent flowers after the event and sent dead flowers with ants nests in - really should have never gone elsewhere - Prestige flowers are always delivered on time and always look perfect.”

Helpful Report

Posted 2 weeks ago

Hello Tracy! Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the process easy and our customer service helpful. It's always our goal to ensure you have the best experience possible. We appreciate your loyalty and are thrilled to hear that you'd choose us again after trying other companies. Your satisfaction means the world to us! Warm regards, Rosie

Posted 1 week ago

“Please note that if you're delivering to anywhere outside England, including NI, Scotland, or any Isles, the delivery date you select isn't accurate. Items arrived after the scheduled delivery date, despite ordering 5+ days previously, and then were lost by the courier. The company offered no compensation for this.”

Helpful Report

Posted 2 weeks ago

Hello, We sincerely apologize for the trouble you faced with the delivery of your order. We understand how important timely delivery is, especially when you plan ahead, and we regret any inconvenience this may have caused. It’s disappointing to hear that your items were lost and that we were unable to offer compensation in this instance. Your feedback is essential, and we will use it to improve our services in the future. Warm regards, Rosie

Posted 1 week ago

“I can't believe the pathetic bunch of flowers that arrived at my door today ! I paid £43.47(delivery included) and I might as well have went to Asda. I'm embarrassed that I have to give these as a gift. There that bad I'm going purchase some more flowers to bulk the bouquet up. I ordered large , if hate to see what the small looks like ! And to top it off some of the flowers leaves are turning brown. I've made a complaint and cancels my future orded Disgrace”

Helpful Report

Posted 2 weeks ago

Hello Emma, We are truly sorry to learn that your experience with your flower order did not meet your expectations. It’s disheartening to hear that the arrangement was not only below par but also caused you embarrassment. Your feedback is crucial to us, and we will definitely look into this matter to ensure it does not happen again. We appreciate you bringing your concerns to our attention, and we hope you'll consider giving us another opportunity in the future. Warm regards, Rosie

Posted 1 week ago

“Great sevice”

Helpful Report

Posted 2 weeks ago

Hello Allan, Thank you for your 4-star review! We're glad to hear that you experienced great service with us. Your satisfaction is our priority, and we appreciate your feedback. We hope to serve you again soon! Warm regards, Rosie

Posted 1 week ago

“My daughter brought these for my husband to give to me yesterday for my Birthday and they are almost dead this Morning . Utter disgrace. I have tired to upload photos but your website isn’t let me do it.”

Helpful Report

Posted 2 weeks ago

Hello, We are incredibly sorry to hear about the condition of the flowers you received for your birthday. It's disheartening to know that your special day was impacted in this way, and we understand how frustrating it must be, especially when you were looking forward to a beautiful arrangement. Your feedback is invaluable to us, and we will be addressing these concerns to prevent such experiences in the future. Thank you for bringing this to our attention, and we sincerely hope you’ll consider giving us another chance down the line. Warm regards, Rosie

Posted 2 weeks ago

“Flowers looked nothing like the picture. Pathetic little bunch for £35! Very disappointed.”

Helpful Report

Posted 2 weeks ago

Hello T, We’re really sorry to hear that the flowers did not match what you expected, and we understand how disappointing it can be to receive something that feels inadequate. Your feedback is vital for us as we aim to provide better experiences for our customers, and we will certainly take your comments on board to improve our service. Thank you for sharing your thoughts, and we hope you might consider giving us another chance in the future. Warm regards, Katie

Posted 2 weeks ago

“Don't always go by the pictures when you are ordering. I feel ashamed and embarrassed at what has turned up today at my friends house. If only I had read the reviews prior to ordering and I dread to think what would of turned up, if I had ordered the standard size. I have bought much better for far less from ASDA in the past. Lesson learnt and although my friend appreciates flowers, she is fuming with me for spending that much and so little to show for it.”

Helpful Report

Posted 2 weeks ago

Hello Lisa, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers didn't meet your expectations and that you felt embarrassed about your order. It’s important to us that our customers feel confident in their purchases, and we regret that we let you down this time. We appreciate your comments and will certainly use your experience to improve our service going forward. Thank you again for your feedback, and we hope you might reconsider us in the future. Warm regards, Rosie

Posted 2 weeks ago

“Extremely disappointed with the flowers ordered for my daughters graduation. No resemblance to what we ordered and the ugly looking Flowers that arrived are very tired looking. Went to Tesco and found a much better bouquet for half the cost! Will not be using again 😞 the browse function is not allowing me to upload photos to show what was ordered vs what arrived but have emailed customer services.”

Helpful Report

Posted 2 weeks ago

Hello, We're truly sorry to hear that your daughter’s graduation flowers didn’t meet your expectations. We fully understand how important it is for such special occasions to have the perfect bouquet, and we regret to learn that the flowers fell short of what you ordered. Your feedback is invaluable, and we will share your comments with our team to help us improve. Thank you for bringing this to our attention, and we hope for the opportunity to restore your faith in us in the future. Warm regards, Katie

Posted 2 weeks ago

“I placed my order then read the reviews which made me very anxious. Well!!! don't always go by the reviews ordered next day delivery at 9pm omg it arrived by 12.30 next day and the flowers looked amazing when they arrived I would definitely recommend. Thank you A*****gain”

Helpful Report

Posted 2 weeks ago

Hello Jess! Thank you for your amazing 5-star review! We're thrilled to hear that your order arrived so promptly and that the flowers exceeded your expectations. It's wonderful to know we could turn your initial anxiety into joy! We appreciate your recommendation and look forward to serving you again in the future! Warm regards, Katie

Posted 2 weeks ago

“Inclusive of £5.99 delivery I paid £36.98 for Joy reduced from £39.99. The reason its reduced is so are the flowers. I knew the bouquet wouldnt be massive, but im extremely disappoint by what was sent. Mostly green button poms. Will not be using this company again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the bouquet you received did not meet your expectations. We understand how disappointing it is when a gift doesn't convey the thoughtfulness intended. Your comments regarding the size and selection will certainly be shared with our team as we strive to improve our offerings and ensure customer satisfaction. We hope you’ll consider giving us another chance in the future. Warm regards, Katie

Posted 2 weeks ago

“Bought for my wife when I was away at work. She didn’t realise how big they were meant to be and the quality was terrible. Couldn’t get any money back or any new flowers. M”

Helpful Report

Posted 2 weeks ago

Hello Gregor, Thank you for sharing your feedback. We're truly sorry to hear that your wife's bouquet did not meet your expectations in terms of quality and size. We understand how disappointing it can be to not receive what you hoped for, especially when it comes to thoughtful gifts. Your experience is important to us, and we will certainly take your comments into consideration to ensure improvements are made. Warm regards, Rosie

Posted 2 weeks ago

“Very disappointed with the flowers I’d ordered for my daughter yesterday postcode HR11JF. I had ordered a medium bunch and what arrived was paltry to say the least, I’d hate to see what a small bunch look like! I’ve never had to complain to you ever before. You’ve always been my number 1 go to for flowers, but I’m going to have to think twice in future I’m afraid, what a shame for us both.”

Helpful Report

Posted 2 weeks ago

Hello Jan, Thank you for your review and for being a loyal customer. We're very sorry to hear that the flowers didn’t meet your expectations this time. It’s disheartening to know you felt let down, especially since we value your experience highly. Your feedback is invaluable to us and plays a crucial role in our continuous improvement. We hope to have the opportunity to restore your faith in our service in the future. Warm regards, Rosie

Posted 2 weeks ago

“I recently ordered a flower arrangement from this company on behalf of my elderly father for my mother’s birthday. What was delivered was shockingly poor in quality and bore little resemblance to the photos on their website. The bouquet arrived looking tired and lifeless — the roses were wilted, the arrangement was sparse, and the colour scheme was dull and uninspiring. For the price paid, I expected something far more vibrant, fresh, and elegant. Instead, it looked like a cheap afterthought rather than a thoughtful birthday gift. I was genuinely embarrassed when the flowers arrived, especially as I was present to witness the disappointment on my mother's face. This experience fell far below the standard one would expect from a company with such glowing reviews. I reached out to their customer service to ask whether what we received was truly representative of their usual quality, but I remain deeply dissatisfied. Based on this experience, I would not recommend this company and will not be using their services again.”

Helpful Report

Posted 2 weeks ago

Hello Vickie, Thank you for your review. We are sorry to hear that your order arrived late, and the bouquet's condition was not satisfactory, despite being advertised with next-day delivery. We take your comments seriously and will review our delivery processes. Kind regards, Rosie

Posted 2 weeks ago

“Lovely flowers delivered on time next day. The only criticism was they were left at front door and the bell wasn’t rang. Would certainly use prestige again.”

Helpful Report

Posted 2 weeks ago

Hello Dawn, Thank you for your review! We're delighted to hear that the flowers were lovely and arrived on time. We apologize for the mishap with the delivery process and appreciate your feedback regarding the doorbell not being rung. Making improvements based on our customers' experiences is important to us. We look forward to serving you again in the future! Warm wishes, Rosie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 273,177 reviews