Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,487 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,487 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First time I purchised Flowers on line. Really easy. Thank you”

Helpful Report

Posted 1 week ago

Hello Linda, Thank you for your wonderful 4-star review! We're so glad to hear that your first experience ordering flowers online was easy and straightforward. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Prestige Flowers

Posted 1 week ago

“My flowers, arrived by fedex 3 days late in france, apparently only half the address was on there, ( how that happened i don't know, as i put the full address) there was a telephone number which could have been used to call my son straight away, (if as they said no complere address) by the time they called the cream flowers were brown. It was for their 1st wedding anniversary, very dissappointing.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the delays and issues with the delivery of your flowers, especially for such a special occasion as your son's anniversary. It’s disappointing to learn that the order did not reflect the high standards we strive to maintain. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Tom

Posted 1 week ago

“I will try to shorten this to relevant points I received the Da Vinci bouquet as a gift from my daughter.i was thrilled, they were on time well packaged and breathtaking!! They gave me such a lift. After 6/7 days however they were gone -dead despite me following the instructions to the letter. I emailed customer services explaining my disappointment Georgia replied apparently there is a three day window in which to complain she told me!! I replied I would have had to have a crystal ball to know they were going to die. She apologized for the inconvenience and offered a ,£10 voucher. Totally inadequate - a replacement bouquet or full refund at least. I later found my daughter had purchased the premier delivery package hoping to use your services again. My daughter also emailed you only to be met by the same intransegence So disappointed”

Helpful Report

Posted 1 week ago

Hello Pauline, Thank you for sharing your experience, and I’m truly sorry to hear about your disappointment with the bouquet’s longevity. We aim to provide high-quality products that bring joy, and it’s disheartening to know that we fell short in this instance. I understand your frustration regarding the customer service response and the timeline for complaints. We strive to offer the best possible solutions, and your feedback will help us address these concerns moving forward. Warm regards, Rosie

Posted 1 week ago

“Great possibiliy to send flowers from us in Germany to our loved ones in England! Always a big surprise for them.”

Helpful Report

Posted 1 week ago

Hello Susanne, Thank you for your fantastic 5-star review! We're delighted to hear that our service has allowed you to surprise your loved ones in England from Germany. Best wishes, Prestige Flowers

Posted 1 week ago

“Giving this company one star only because there isn't a zero star option! Ordered what I thought would be a beautiful bouquet. Paid £45 including postage. What arrived looked like something that had been put together from leftovers. Nothing like the picture on the website. Fobbed off and told I got what I paid for upon contacting customer support. Total rip off. Buyer beware!!!!!”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. We're truly sorry to hear that the bouquet did not meet your expectations and that it caused you disappointment during such a difficult time. It's our mission to provide beautiful arrangements that bring comfort, and we regret that we fell short. We also apologise for the lack of assistance from our customer service team, as this is certainly not the experience we strive to deliver. Your feedback is invaluable, and we will use it to make necessary improvements moving forward. If you would like to discuss this further, please reach out to us directly and include 'Review' in the subject line to ensure this is passed to the correct team. Warm wishes, Katie

Posted 1 week ago

“Prestige Flowers have an easy site to follow, first choosing the colours, type of flowers, the size of the bouquet that you would like to send and even next day delivery from late the evening before. Also you can add that 'little something extra' with a touch of a button. The flowers have always arrived on time and the receivers are always very happy letting me know how lovely the bouquets are. Prestige Flowers are excellant”

Helpful Report

Posted 1 week ago

Hello Lyn, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our site easy to use and that the flowers consistently arrive on time, bringing joy to the recipients. Your kind words motivate us to keep providing excellent service! Warm regards, Prestige Flowers

Posted 1 week ago

“I so wish id read the reviews before purchase. I was very disappointed and embarrassed with the bouquet that was delivered to my friend. It was not a true likeness of what she should of received, i have seen nicer arrangements in my local garage. I will say though, they did arrive on time and Natasha at customer service was very polite and professional. I have been offered a small site credit, which would be great if i had any intentions of using them again, it would have been better as a refund to my account. After reading the reviews, My experience was definitely not the first. Perhaps going forward you can state the average stems for each bouquet, so you have an idea what your getting. Or change the site photographs to reflect exactly what you will get.”

Helpful Report

Posted 1 week ago

Hello Lorna, Thank you for sharing your experience with us. We are very sorry to learn that the bouquet did not meet your expectations and that it caused you embarrassment. It’s our aim to create arrangements that bring joy and delight, and we regret that we fell short in your case. We appreciate your feedback on the bouquet representation and will certainly consider it as we work to enhance our services. While we're glad to hear that Natasha provided you with polite and professional support, we understand that a refund would have been more satisfactory for you. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“The flowers that arrived looked nothing like the one I placed the order for & some look worse for ware. The price ok, but they kept wanting you to up grade your order & delivery was on top. The delivery was on time this is by Royal Mail though.”

Helpful Report

Posted 1 week ago

Hello Melissa, Thank you for your feedback. We're truly sorry to hear that the flowers you received did not match your expectations. It’s our goal to provide quality products that delight our customers, and we appreciate you highlighting the issues you faced. Your comments regarding the upgrade offers and delivery fees are valuable to us, and we will take them into account moving forward. A member of our review team has reached out via email. Warm regards, Tom

Posted 1 week ago

“Lovely flowers and gifts Delivered on time Very happy recipient!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that the flowers and gifts were lovely and that they arrived on time. It's wonderful to know the recipient was happy! Best wishes, Prestige Flowers

Posted 1 week ago

“Beautiful flowers and very very swift service and very reasonably priced”

Helpful Report

Posted 1 week ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you loved our beautiful flowers and found our service to be swift and reasonably priced. Warm wishes, Prestige Flowers

Posted 1 week ago

“Rubbish , I ordered A LARGE BOUQUET OF FLOWERS for my daughters special birthday....and she received a bunch of greenery ....you could not see flowers .... THE DOWN LOAD PICTURE WILL NOT WORK ....!!!”

Helpful Report

Posted 1 week ago

Hello, I'm truly sorry to hear about your experience. We aim to create beautiful bouquets, and it seems we've missed the mark this time. Your feedback is taken seriously, and we're here to assist you in any way we can. I can see that our customer service team has replied to your email this morning to assist further. We hope that this can be resolved! Warm wishes, Katie

Posted 1 week ago

“Flowers are definitely not new and the amount you pay compared with you got is no value for money. I think it was the last purchase”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re really sorry to hear that you were disappointed with the flowers you received. It’s important to us that our customers feel they’re receiving good value for their money, and your feedback is crucial in helping us improve. We appreciate you bringing this to our attention and will ensure that we review your comments closely. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 1 week ago

“DO NOT USE THIS COMPANY!!!! I purchased from these rogues as a birthday gift for my wife, I upgraded the bunch to a large and with delivery paid roughly £40, there were hardly any flowers and I would have been better purchasing from a supermarket, see attached the image of what I should have recieved and the measly bunch we recieved. PLEASE DO NOT USE THIS COMPANY!”

Helpful Report

Posted 1 week ago

Hello, We sincerely apologise for your experience and understand your disappointment regarding the bouquet you received. It’s disappointing to hear that it did not meet your expectations, especially for such a special occasion. We value your feedback and will look into this matter further to improve our offerings and services. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 1 week ago

“Promise of next day delivery which did not happen to then be told if you are in a remote area of Northern Ireland, Scotland or Wales that it can take longer. This should be made a lot clearer on the website so customers know how long it will actually take. I will not use this site again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your concerns with us. We're genuinely sorry to hear that your experience did not meet your expectations. We understand how important timely delivery is. Your feedback about clarity regarding delivery times in remote areas is invaluable and will be taken into consideration for future improvements. Warm regards, Tom

Posted 1 week ago

“Great service, easy to use website and good value.”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service great and our website easy to use. Warm wishes, Prestige Flowers

Posted 1 week ago

“Really disappointed with bouquet and service from Prestige flowers. Really cannot recommend. "Choose the perfect day for your delivery".. And wait and wait. My bouquet arrived 4 days late. I have no idea whether the flowers looked beautiful after their trip around Europe. Choose another company. They then claimed delivery can take upto 3 days after your chosen date!!”

Helpful Report

Posted 1 week ago

Hello, We truly regret to hear about your experience with the delayed delivery and understand your frustration. Timeliness is something we strive for, and we apologise for any inconvenience this may have caused you. Your feedback regarding the clarity of delivery expectations is invaluable, and we will certainly work on improving this aspect for our customers. Warm regards, Katie

Posted 1 week ago

“Shocking Disgusting flowers half dead. I emailed company several emails back asking for photos which were sent. I ordered 2 lots different addresses, one was late. The customers service is probably read off screen. Not interested at all don’t use this company flowers sent we’re not even worth £3”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback, and we're sorry to hear that your flowers did not arrive in the condition you expected. We understand how disappointing it is when an order does not meet your standards, and we appreciate you reaching out to us. Customer service is important to us, and we regret that you felt your concerns were not addressed adequately. I can see that they have requested some images of the second order and they are awaiting your reply. Warm regards, Rosie

Posted 1 week ago

“This Company should not still be Trading. The flowers are awful. We paid over £33 for 5 roses (1 of which was dead,) and 2 stems of lilies with a bit of green foliage (which was shedding the leaves directly we took it out of the box). Avoid this company. By the way I tried adding a photo as proof but it does not allow you to do this. That says it all!”

Helpful Report

Posted 1 week ago

Hello, We appreciate you taking the time to share your experience, and we're genuinely sorry to hear about your dissatisfaction with the flowers you received. It's disheartening to know that they did not meet your expectations and that one of the roses was in poor condition. We aim to provide high-quality products, and it’s clear we missed the mark in your case. We can see that you are in touch with our customer service team and we hope that this can be resolved. Warm wishes, Rosie

Posted 1 week ago

“I don't think the delivered bouquet is at all like the picture, and certainly not worth £42!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. We're sorry to hear that the bouquet you received did not meet your expectations and that it didn't match the picture you saw. We strive to deliver the best experience, and we take your comments seriously as we look to improve. Please could you send some images, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Best wishes, Katie

Posted 1 week ago

“Flowers received as a gift, delivered to the wrong address, the box was thrown over a locked gate and left in the rain. I can accept that these things happen when using certain delivery companies however, what is unacceptable was the quality of the product I received. After a number of emails I decided to leave it. My only advice would be to get your flowers from a local supermarket and save your money”

Helpful Report

Posted 1 week ago

Hello, Thank you for reaching out and sharing your experience. We sincerely apologise for the issues with your delivery and the quality of the flowers you received. It's disappointing to know that your gift did not convey the thoughtfulness intended, and we appreciate your feedback regarding our service and product. We would need the named customer or recipient to reach out regarding this order and we would happy to look into this for you. Best wishes, Tom

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,487 reviews