Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,844 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 2nd March 2026

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use website and a good selection of flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re pleased you found the website easy to use and the selection of flowers good. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Exellent service and wonderful flowers Have recommended them to many freiends/family.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled you had excellent service and wonderful flowers. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“So pleased to find a company that would deliver to a remote Cornwall destination for a Birthday treat.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled you were pleased to have delivery to a remote Cornwall destination for a birthday treat. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I ordered a hamper for a Christmas gift. I placed (and paid for) the order in mid November with a delivery date in December. Fast forward to 20th December and still no hamper. Customer services were awful and then finally agreed to send a replacement next day delivery so it arrived before Christmas. My original choice was out of stock so was asked to choose another of a similar value from a list- which I did. Once I had chosen they then tried to charge me for the difference in price and next day delivery. I refused because it was not my fault it hadn’t been delivered and asked for a refund instead. This was rejected. Christmas came and went and I was then out of pocket by my original order cost plus having to go and buy a new gift. Prestige Hampers wouldn’t accept any responsibility and refused a refund or replacement (because I rejected the offer of flowers to replace the hamper I now didn’t need). Luckily I got some very very good advice from Citizens Advice and sent them a letter before action which eventually after a month has now finally resulted in my refund.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear about the issues you experienced with your order and the frustration it caused during the festive period. This isn’t the service we aim to provide. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Wish I had read the reviews before ordering as I would not have wasted my money. These flowers were for my Daughter’s special birthday from her Son who has severe learning difficulties and obviously cannot buy them himself. She opened the box and the look on her face told a thousand words. Wilted, petals missing, weary. I thought they had come from a garage. Never again, complained but just keep wanting pictures and as I have been very poorly, I don’t have the energy to keep doing this.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear about the poor quality of the flowers and the impact this has had on such a special occasion. I can see you have been in contact with our customer support team, and this has been resolved. Kind regards, Team Prestige Flowers

Posted 1 month ago

“***DO NOT ORDER FROM THIS COMPANY*** These flowers were ordered for a special purpose, which now feels completely wasted. When I complained via the email address provided and included photos, I was told the flowers were “fine” and that the images on the website don’t actually reflect what customers receive. The arrangement was sparse, with several flowers already brown and wilted on arrival. They were delivered on Thursday and had to be thrown away by Sunday — and that was only because my mum tried to make them last. Poor quality, dismissive customer service, and a product that did not match what was advertised. I will never order from this company again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry to hear about the quality and that the arrangement did not match what was advertised. I can see our reviews team has been in contact and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 1 month ago

“BE WARNED next day delivery basically does not apply to Scotland - What a waste of money and then to be offered a “refund” to my online account - living in Scotland flowers would not be delivered next day. Stick with other genuine suppliers especially if you live in Scotland - ps delivery was for 30 mins from the border to England - who do offer a next day delivery service”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry to hear about the delivery issue to Scotland and that the experience did not meet your expectations. After further investigation, I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Just love prestige flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled you love Prestige Flowers. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Don’t Order From This Company I wish I had read the reviews before ordering from Prestige Flowers. I paid £35 for a bouquet and received a very small arrangement consisting of a few poor-quality stems, nothing like what was advertised. It looked more like something you would buy from a corner shop for a fraction of the price. I contacted the company and provided a very clear photograph comparing what was delivered with the advertised bouquet. The responses were dismissive, and the resolution offered was a £10 online credit. Given the quality of the product received, I have no reason to place another order ever! I would recommend saving your money and ordering from a reputable local florist instead.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry to hear that your bouquet did not meet expectations and that our resolution did not help. A member of our reviews team has now reached out to assist with a suitable resolution. Kind regards, Team Prestige Flowers

Posted 1 month ago

“My Grandma loves flowers and has a sweet tooth, so being able to add a nice box of chocolates or even cake to the order just makes it a little bit more special. Next day delivery worked a treat too.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're glad you enjoyed the option to add chocolates or cake and that the next-day delivery worked well for you. If there's anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I have had a couple of bouquets from Prestige now and have been very disappointed. Hardly any flowers and not in the best condition, only last a couple of days, its very difficult to tell someone who sent you the flowers they are not up to scratch, quite embarrassing but I am going to have to tell my son as I do not like him wasting his money. Unfortunately the site is not allowing me to upload the photos”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Tom

Posted 1 month ago

“Shocking Quality flowers, half the size we ordered. Customer service rubbish. Offered £10 credit back(not cash) against a future order. Denied me my statutory rights since I 'agreed to their terms and conditions ' which apparently means they are above the Consumer Rights Act. Do NOT touch this company. The photos show what was ordered and what was received.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We regret that the bouquet did not meet expectations for a sympathy gift. We're sorry the flower quantity and quality were disappointing, and that customer service didn't resolve the issue. A member of our reviews team has reached out. We hope this can be resolved. Kind regards, Rosie

Posted 1 month ago

“Awful customer service when flowers did not arrive. They were four days late and when they finally arrived they look nothing like the picture. I will not use them again”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re sorry to hear your flowers arrived four days late and didn’t match the pictures. This isn’t the standard we aim for, and we apologise for the disappointment and any inconvenience caused. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Very easy to order and at reasonable prices. Highly recommend”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re glad you found ordering easy and the prices reasonable, and we’re delighted you’d highly recommend us. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Very good service”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re glad you had very good service. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“First class service every time Thanks”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re glad you experienced first class service every time. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“DO NOT ORDER FROM THIS COMPANY. The flowers they send to people are nothing like the photos advertised. This has happened a number of times from my experience. They know that the people ordering and paying for the flowers do not usually see the delivered product. This company needs to be reported to Trading Standards.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Flower's look lovely and a very good choice in cards but I was disappointed and I'm sure I didn't miss when searching that I couldn't find an 80th Birthday card.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re glad you liked the flowers and cards, but we’re sorry to hear you couldn’t find an 80th Birthday card. We appreciate the feedback and will pass this to our product team to consider expanding our range. If you’d like, we can help you find a suitable 80th Birthday card from our selections or suggest alternatives that fit your needs. Kind regards, Team Prestige Flowers

Posted 1 month ago

“disappointed no gypsophelia included which was shown on the website and the flowers didn't look great”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We apologise for any confusion caused; however, no gypsophelia is included in our wild and wonderful bouquet. I have included our product description below, which can be seen on the product page. "Included in this bouquet, you will find an amazing variety of colours and textures - just as you would in an untamed garden. The contrasting colours and textures of Thlaspi, Lisianthus, Chrysanthemums, Pink Snapdragon, Statice and Memory Lane Roses make every inch of this arrangement enticing." Kind regards, Team Prestige Flowers

Posted 1 month ago

“lovely selection of flowers and extras, easy to navigate site, good price and very reliable service”

Helpful Report

Posted 1 month ago

Hello Elspeth, Thank you for your review. We’re delighted you enjoyed the selection, found the site easy to navigate, and that you’re satisfied with the price and our reliability. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 273,844 reviews