Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.46

4.5 Rating 268,269 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 268,269 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 4th April 2024

Maria Hughes

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

Julia Arnold

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A service you can trust! Always on time, always fresh flowers, next day delivery works fine! Happy to be your customer 🙂 Thanks!”

Helpful Report

Posted 6 days ago

Thank you so much for your fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a great experience with Prestige Flowers. Your satisfaction is our top priority, and we are always committed to providing a service you can trust. We take pride in delivering fresh flowers on time, and our next day delivery service is designed to ensure your happiness. We are delighted to have you as our valued customer and look forward to serving you in the future. Thanks again!

Posted 5 days ago

“Never again will I use and strongly recommend to others they don't either I ordered my mrs some flowers nibbles and a card for our anniversary my mrs was at work all day they didn't arrive then after a day at work myself sat in the car till 7 p.m waiting for delivery (rang royal mail the lady said last delivery was 7 p.m) No flowers After faffing about with royal mail saying they have to attempt delivery twice and her work not open at the weekend they returned to sender to then be told tough luck buster nothing we can do you get no package and no refund get in contact with your bank and try and claim a refund but we can consent it Total mockery of a sh!t show I only rated them 1 star because you can't select none”

Helpful Report

Posted 6 days ago

Dear Anthony, Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We completely understand your frustration regarding the non-delivery of the flowers and extra gifts that you ordered for your anniversary. It is deeply regrettable that there were multiple issues with the delivery process, and we apologise for any inconvenience caused by the delay and miscommunication. I have contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 5 days ago

“Thank you so much. Cost a lots but worth it. Flowers beautiful. Delivered on time as well. Thank you so much guys.”

Helpful Report

Posted 6 days ago

Dear Liliya, Thank you so much for rating Prestige Flowers with 5 stars! We are thrilled to hear that you had a memorable experience with us. We appreciate your kind words and are delighted to know that our flowers were beautiful and delivered on time. Your satisfaction means the world to us, and we are grateful for your support. Thank you so much once again. We truly value your business! Warm regards, Rosie

Posted 5 days ago

“First and last time experience with Prestige ! Ordered bouquet for special friends in France for their Wedding Anniversary. Having not been warned it could take longer with an international order I gave the company the benefit of the doubt and waited an extra week after original delivery date. Disappointed doesn’t come close as the recipient is a retired florist who actually recommended Prestige as I had been let down by a different company last year. I have made several calls without any success to speak with a manager .The only way to do that is to email ( which was ignored ) as they will not take a call . I remained polite and patient and after total lack of response of any service recovery I have been informed I will get a refund . I requested an email to confirm this morning by Megan which I am still waiting for !!! Flowers were ordered and paid for on April 8th and have still not appeared This company claims to be prestigious.. I think not . Lynn G”

Helpful Report

Posted 6 days ago

Dear Lynn, thank you so much for taking the time to share your experience with Prestige Flowers. We genuinely appreciate your feedback and apologise for the issues you encountered with your recent order. It is disheartening to hear that the delivery took longer than expected, especially considering it was for a special occasion. We sincerely apologise for the lack of response and difficulty in reaching a manager. It is not the level of service we strive to provide, and we understand your frustration. We are glad to hear that a refund has been arranged, but we are truly sorry for the delay in providing confirmation via email. I have raised this with the relevant team member. Thank you again for bringing this to our attention, and we look forward to resolving this matter promptly. Best regards, Rosie

Posted 6 days ago

“Always choose Prestige flowers for a prestige service, efficient, high quality and very good prices.”

Helpful Report

Posted 6 days ago

Dear Deborah, thank you so much for taking the time to give Prestige Flowers a 5-star rating! We greatly appreciate your kind words and positive feedback. It's customers like you that make us strive for excellence in providing a prestige service. We are thrilled to hear that you found us efficient, with high-quality products and excellent prices. We hope to continue serving you in the future and providing the same level of service that you have come to expect from Prestige Flowers. Thank you once again for your support! Best regards, Katie

Posted 6 days ago

“Have used Prestige several times now and have always had a great feedback from those that received the flowers. Also had a code sent to me which I used so got money off too! Good delivery and easy website to use so all great!”

Helpful Report

Posted 6 days ago

Dear Susan, Thank you so much for taking the time to rate Prestige Flowers with 5 stars! We are thrilled to hear that you have had such positive experiences with our service. We greatly appreciate your feedback and are delighted to know that the recipients of our flowers have been pleased as well. Thank you once again for your continuous support. We look forward to serving you again in the future! Best regards, Katie

Posted 6 days ago

“Beautiful flowers, great price, fantastic choice for delivery, easy website to navigate”

Helpful Report

Posted 6 days ago

Dear Angela, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you found our flowers beautiful, our prices great, and our choice of delivery fantastic. We also make it a priority to ensure that our website is easy to navigate, so it's fantastic to know that you enjoyed your shopping experience with us. Thank you once again for choosing Prestige Flowers and for taking the time to share your positive experience. We look forward to serving you again in the future! Warmest regards, Rosie

Posted 6 days ago

“Have ordered alot from prestige flowers. Am usually very happy with the delivery service and the condition of the flowers 95% of the time they have been lovely and delivered without any difficulties. Will continue to use them as nearly always extremely good and are a reasonable price.”

Helpful Report

Posted 1 week ago

Dear Natalie, thank you so much for awarding Prestige Flowers with a 4-star rating. We truly appreciate your support and your kind words about our delivery service and the condition of our flowers. Once again, thank you for choosing Prestige Flowers. Should you need any assistance in the future, please do not hesitate to reach out to us. Warm regards, Rosie

Posted 6 days ago

“Dekightful variety of flowers to choose from. Thank you for your service but please can we make payment at checkout on the desktop rather than having to opt for social media.”

Helpful Report

Posted 1 week ago

Thank you so much for granting Prestige Flowers a fabulous 5-star rating! We are thrilled to receive your positive feedback. Your support means the world to us! We are thrilled to hear that you found our selection of flowers delightful. We continuously strive to offer a wide variety of stunning blooms to cater to all preferences and occasions. Once again, thank you for choosing Prestige Flowers and for taking the time to share your thoughts. We are here to serve you and look forward to assisting you with any future floral needs. Best regards, The Prestige Flowers Team

Posted 6 days ago

“Using Royal mail to deliver flowers upto 7.30 at night isn't a great idea. The receiver worked all day from 7.am to 7.20p.m. at the address where they were requested to be delivered to Which I thought would have been an ample time slot to get them. Apparently not”

Helpful Report

Posted 1 week ago

Hello Michael, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Rosie

Posted 6 days ago

“The form on the app I used was unclear about which address you were entering (sender / recipient). The flowers were of good quality but arriving a day late rather spoiled the hoped for surprise despite ordering a week before.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your valuable feedback about your recent experience with Prestige Flowers. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. Our international deliveries can sometimes take extra time in transit. Warm regards, Rosie

Posted 6 days ago

“Flowers arranged ok and most were fine but the roses were past there best which is not acceptable on day 1. The box they came in was damaged and completely sodden. Overall very poor quality for the price and I will not be using prestige flowers again.”

Helpful Report

Posted 1 week ago

Dear Brian, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly apologise for the issues you encountered. We're sorry to hear that some of the roses in your arrangement were not up to standard on day one. This is certainly not acceptable, and we regret any disappointment this may have caused. Additionally, we apologise for the damaged box your flowers arrived in; this is not the level of quality we strive to deliver. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Tom

Posted 6 days ago

“Terrible expected flowers to be delivered on Saturday but Royal Mail said the person I sent them to wasn’t home which wasn’t true. Now 4 days later they are asking my friend to collect them from the sorting office! How do you think these flowers will look now! No refund or offer to send again will never use this service again”

Helpful Report

Posted 1 week ago

Dear Sarah, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your openness and honesty, as it helps us pinpoint areas where we can improve. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have located your order and contacted you via email. Best wishes, Ellie

Posted 6 days ago

“Wanted a surprise flower for my wife’s birthday to be delivered at her school. What an embarrassment when she received the bunch. Sent photos and nothing been done about it. Sent substantial amount with poor quality flower. I want be buying again and will be advising friends and family to do same.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We would like to express our sincere apologies for the disappointment and embarrassment caused when your wife received the bunch of flowers at her school. We understand that the poor quality of the flowers did not meet your expectations, and we apologise for the inconvenience this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 6 days ago

“Really quick and easy, straight forward and lovely flowers☺️”

Helpful Report

Posted 1 week ago

Dear Maryann, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that your shopping experience with us was really quick and easy, straightforward, and that you loved the beautiful flowers. We hope to have the pleasure of serving you again in the future. Best regards, Rosie

Posted 1 week ago

“I ordered a medium rose and lily bouquet. I have received a picture from my sister which shows 6 red roses, 6 lily heads (closed) and 2 sprigs of foliage. I also ordered the vase. My sister said it was well packed and arrived from Royal Mail within the designated time slot advised to me. I also received confirmation of delivery from Royal Mail. My sister said the vase was nice. I am happy with the price paid for medium bouquet on offer. I am not sure I would have considered it value for money at full price. There is also postage to be paid.”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers. We truly appreciate your support and are thrilled to hear that you were satisfied with your experience. We are glad to know that the bouquet you ordered, the medium rose and lily one, met your expectations. Your sister's feedback about the packaging and timely delivery provided by Royal Mail is greatly valued. We are also pleased to hear that she liked the vase. Once again, we extend our heartfelt appreciation for your kind words. Should you have any further requests or need assistance in the future, please do not hesitate to contact us. Warm regards, Prestige Flowers Customer Support

Posted 1 week ago

“6 roses 4 lillies and a sprig of tree branch £30 ?? Don't waste your money better bouquets from tesco at half the price !!! Avoid this company Flowers are poor quality and customer service is shocking !!”

Helpful Report

Posted 1 week ago

Dear Tracey, thank you for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our services. We would like to sincerely apologise for the disappointment you experienced with your recent purchase. It is disappointing to hear that the quality of the flowers did not meet your expectations, and for this, we are truly sorry. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 days ago

“Easy to use website and lots of variety.”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind feedback. We're glad to hear that you found our website easy to use and were impressed with the wide variety of options available. If you have any more suggestions or need further assistance, feel free to reach out to us. Thank you again for choosing Prestige Flowers!

Posted 1 week ago

“I received a box of flowers this morning, box was wet (but flowers ok inside). BUT… … NO NOT TO TELL ME WHO SENT THEM! Fundamental detail I would say! So I sent message via website asking who was kind enough to send them. Received quick reply telling me they don’t have order with my email address @ to log in OF COURSE NOT, I’m the recipient!! Aghhh! So I tried calling, waste of time as it just rings! Dreadful experience! Stressful start to birthday. Would NOT RECOMMEND 😞”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback with us. We appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the inconvenience you experienced with the wet box and the lack of information about the sender. We completely understand how important it is to know who sent the flowers and we apologise for this detail being missed. We are sorry to hear about the difficulties you encountered in reaching out to us via the website and the unresponsive phone line. This is certainly not the level of service we aim to provide, and we deeply regret any stress this may have caused you on your special day. Once again, we apologise for the disappointing experience you had. We value your feedback and will take the necessary steps to prevent similar situations from happening in the future. Warm regards, Rosie

Posted 1 week ago

“Do not use very poor service I could of bought better from Tesco, late delivery, missing items absolutely disgusting never will I use again”

Helpful Report

Posted 1 week ago

Dear Bernadette, thank you for taking the time to provide us with your valuable feedback regarding your experience with Prestige Flowers. We appreciate your honesty and are genuinely sorry for the issues you encountered. We sincerely apologise for the very poor service you received, and we understand your disappointment with the late delivery and missing items. We fully acknowledge that this was unacceptable, and we deeply regret any inconvenience caused to you. We always strive to provide the best possible service to our customers, and it is disheartening to hear that we fell short of your expectations. It is through feedback like yours that we can identify areas for improvement and make the necessary changes to regain your trust and confidence. Once again, we apologise for the negative experience you had with Prestige Flowers, and we genuinely value your feedback. Best wishes, Katie

Posted 1 week ago

Prestige Flowers is rated 4.5 based on 268,269 reviews