Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,985 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,985 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prestige let me down so badly. The "bouquet" shown had no resemblance to what they sent. If you have a complaint you will have to wait 3/4 days and take daily pictures to have any chance of an apology. I would definitely not recommend this company. Andrew Armitage.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re very sorry to hear that the bouquet you received did not match your expectations and that our complaints process felt slow. This is not the standard we aim to provide, and we understand how frustrating this experience must have been. Following a further review, we can confirm that there were no issues identified with the bouquet in terms of quality or size. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Im very pleased with your work and service I have sent a few orders and have no complaints. Please check you hand them to the person in hand . Thanks please phone before . I live in Spain .”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re thrilled you’re pleased with our work and service, and we appreciate you placing multiple orders. We’ll ensure each handover is carried out with care, and we can arrange a pre-delivery phone call if you’d like. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Simple & easy to negotiate the website. Will definitely be my go to, for future occasions”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re glad the website was simple and easy to navigate, and we’re honored you’ll choose us for future occasions. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I ordered two sets of flowers to be delivered on the same date to the same address, which I had to pay delivery on twice. But okay, I went ahead. The delivery arrived on the day expected but with both vases smashed. On asking for a refund of the vases and of course the delivery which was provided poorly and with a late Mother’s Day present ruined I was advised delivery was provided to the standard you think is acceptable, so decided no refund of that would be applicable. Not even one of the £6 delivery fees. Obviously, meaning you’ve lost a future customer over the price of £6 or £12 depending on which amount you could have refunded for delivery. Ellie M seemed reluctant to even try and assist any further. Shame as the flowers looked nice. But many other companies I’m sure could do the same with fragile items in tact. 👍🏼”

Helpful Report

Posted 3 weeks ago

Hello, We’re really sorry to hear your deliveries arrived with damaged items and that you were charged twice for delivery. This isn’t the standard we aim for, and we understand how frustrating this must have been. I can see you have been in contact with our customer support team, and this has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Flowers not delivered next day as chosen. I was informed my order arrived 5 minutes too late even though I was able to select next day and day of delivery and placed my order many times on the website before it went through successfully. If next day was no longer an option for my chosen date, I should not have been able to select it- next time I will go elsewhere.”

Helpful Report

Posted 3 weeks ago

Hello, We’re really sorry to hear your order didn’t arrive as expected and that the next-day option wasn’t honored. This isn’t the standard we aim for, and we understand how frustrating this must have been. A member of our customer support team has been notified and will be in touch to help resolve this and arrange a suitable remedy. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Supposed to be delivered Mothers Day 15th March and finally arrived on 17th. Looked very jaded and had to throw some dead ones out after 2 days. They were thrown out yesterday. Complained and offered £10 voucher towards another bunch. Why would I order more after that so refused ! They were sent by my son who is overseas so really upsetting.”

Helpful Report

Posted 3 weeks ago

Hello, We’re really sorry to hear your Mother’s Day delivery arrived late and looked poorly. This isn’t the standard we aim for, and we understand how upsetting this must have been, especially with it coming from your overseas son. A member of our team has now been in contact, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“absolutely pathetic. First off forget about the photographs. They look nothing like what you receive. Luckily there was a discount as if not this is daylight robbery. Check the original photo of bouquet. Then compare with the Large version of the bouquet. I should have checked the reviews before buying. A huge mistake.”

Helpful Report

Posted 4 weeks ago

Hello John, We’re really sorry to hear about the mismatch between the photos and what you received, and that you felt the pricing was unfair. This isn’t the standard we aim for, and we understand how disappointing this must have been. A member of our customer support team has been notified and will be in touch to help resolve this. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“The mother's day flowers were beautiful, in fact the best I have ever received. One week later the flowers still look good.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. We’re thrilled to hear your Mother’s Day flowers were the best you’ve ever received and that they’re still looking good after a week. We appreciate your kind words and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Whatever you do do not buy your flowers from this site. They charge ludicrous prices for a handful of flowers. I ordered a bouquet with Calla lilies and went large but all I got was 4 lilies and a few roses with some greenery delivered late. I’d hate to see what you’d get with the small. Nearly £80 to be totally embarrassed by what turned up and of course prestige couldn’t care less when I complained. Go local with interflora and avoid these racketeers .”

Helpful Report

Posted 4 weeks ago

Hello, We’re really sorry to hear about your experience with the price, delivery timing, and quality. This isn’t the standard we aim for, and we understand how upsetting this must have been. I can see you have been in contact with our customer support team and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Flowers arrived wilted and dead, refused a refund even after admitting the flowers were not up to standard. Willing to lose customers rather than refund, doesn’t keep to its 100% guarantee promise”

Helpful Report

Posted 4 weeks ago

Hello Tracy, We’re really sorry to hear your flowers arrived wilted and that a refund wasn’t offered. This isn’t the standard we aim for, and we understand how frustrating this must be. A member of our reviews team has now reached out, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“The bouquet delivered bore little resemblance to the one advertised on their website. They refused to give a solution. Not to be trusted!”

Helpful Report

Posted 4 weeks ago

Hello, We’re really sorry to hear that the bouquet didn’t match the advertised image and that you were unsatisfied with the resolution offered. This isn’t the experience we want for our customers. I can see you are in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“All good but 'refer a friend' button not working!”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. We're sorry the 'refer a friend' button isn't working. We'll look into it and get this fixed promptly. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I had an extremely disappointing experience with Prestige Flowers UK and would strongly advise others to avoid them—especially for important occasions. I placed an order on March 7th for delivery on Mother’s Day (March 16th), only to be informed—conveniently within their 24-hour no-cancellation window—that the flowers would not arrive until the following day. This completely defeated the purpose of ordering a Mother’s Day gift. It feels very misleading that they waited until I could no longer cancel before notifying me of the delay. When the flowers finally arrived on Monday, the quality was shockingly poor. They were so bad that my mum wouldn’t even display them—she has literally thrown away better flowers in the past. For something meant to be a thoughtful gift, this was embarrassing. After multiple back-and-forth emails trying to resolve the issue, their response was to offer a £10 credit—not even a refund—and only usable on a future purchase with them. Why would I ever order from them again after this experience? This is unacceptable customer service. Late delivery, poor quality, and a completely inadequate resolution. I will not be using them again and would not recommend them to anyone. The first photo is what I received. The 2nd photo is what I ordered.”

Helpful Report

Posted 4 weeks ago

Hello Colleen, We’re very sorry to hear about the delays, the quality concerns, and your experience with how this was handled. This is not the standard we strive for, and we understand how disappointing this must have been, especially for Mother’s Day. We would appreciate the opportunity to put things right. We understand that you requested no further contact; however, if you would like us to resolve this, please feel free to get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk. Kindly include your order number and ‘review’ in the subject line so we can assist you further. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Rose and lilly bouquet received for mothers day. By Tuesday 2 of the roses were dead. I contacted customer services who were not really interested , said i needed to let them know within 3 days so they wouldn't help !! Poor service”

Helpful Report

Posted 4 weeks ago

Hello, We’re really sorry to hear about the poor experience with the bouquet and the lack of support from our customer service. This isn’t the standard we aim for. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Bought for my friend for mother's day and I have seen the flowers she received. As a first time buyer from Prestige Flowers, I am very disappointed with the bouquet she received for the price paid. The bouquet received is nothing like the image on the website as many purchasers from Prestige Flowers also frequently commented. It’s not definitely worth the price for the amount and the quality of flowers received therefore the photo on the site is misrepresenting the flowers actually sent out. I could have bought a few bunches from Supermarket for much lesser price and made up a nice bunch flowers than this. It is really very disappointing.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear that the bouquet you ordered didn’t match the online image and that you feel the price didn’t reflect the quality. This isn’t the experience we want for our customers. A member of our reviews team will look into what happened and work to make this right for you. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I ordered flowers for my Mum for Mother's Day. They couldn't be delivered on Sunday, and also weren't delivered on Monday. When they hadn't been delivered by Tuesday I checked the tracking and discovered that Royal Mail had claimed that delivery had been "refused by the recipient", and the flowers had been returned to the sender. My Mum was in at the time the delivery was attempted, the delivery address was correct, and she confirmed that no delivery attempt was made. When I complained to Prestige Flowers (who have a "100% Satisfaction Guarantee" - as long as the problem doesn't relate to delivery) they simply advised that they couldn't offer a refund as my Mum had refused delivery! How can the recipient refuse delivery when the delivery wasn't even made?! Read the "100% Satisfaction Guarantee" before ordering - if anything goes wrong with the delivery then Prestige Flowers don't care! First and last time ordering.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re sorry for any disappointment caused. Please understand that if an order is refused by the recipient, we’re unable to offer compensation, as this decision is entirely at their discretion. Kind regards, Katie

Posted 3 weeks ago

“Awful service, arrived 3 days after Mother's Day despite being ordered 5 days before. Flowers were wilted from sitting in a depot and looked nothing like the pictures online. There are probably criminal investigations that were solved faster than the refund I requested. Won't be using again.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the late delivery, wilted flowers, and the refund delay. This isn’t the standard we aim for, and we understand your frustration. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“My son ordered the Rose & Lilly hand tied bouquet , delivered the day before Mothering Sunday (14th March) I was very disappointed when I unwrapped the flowers to find one of the lilly stems was broken and there was no flower food in the package. Today is 19th March the roses are losing their petals and foilage, and the stargazer lillys are definitely not gazing to the stars! I am really unhappy with this bouquet, especially as he opted for the larger bunch.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the broken stem, missing flower food, and the bouquet not lasting as expected. This isn’t the standard we aim for. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Terrible service. Flowers arrived 2 days after Mothers Day. Watch the small print as they’re very crafty and won’t refund you!! Lesson learned so please don’t order from here if you need flowers on a specific day as they just blame the couriers”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the delayed delivery. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I’m very happy with my order from Prestige Flowers. The delivery was quick and everything arrived in perfect condition. The flowers were fresh, nicely arranged, and well protected. Great service — I’ll definitely order again!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled to hear your order arrived quickly, in perfect condition, with fresh, nicely arranged blooms that were well protected. We appreciate your kind words and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 273,985 reviews