Name: Prestige Flowers
Rating: 4.43

“I haven't even got as far as ordering!! I've tried 4 or 5 times now / the website is rubbish and not customer friendly. Plenty of other places to shop!!!”

Helpful Report

Posted 1 week ago

Hello, We’re truly sorry to hear about your difficulties with our website. We understand how frustrating it can be when technology doesn't work as it should. Your feedback is incredibly valuable, and we appreciate you taking the time to share it with us. Our customer service team is available via Live Chat on our website and by phone, and they're always ready to assist with any enquiries. Warm wishes, Team Prestige Flowers

Posted 1 week ago

“A word of caution: avoid purchasing flowers from this company. Their delivery service is unreliable, and the quality of the flowers is consistently poor. The last bouquet I sent—intended as a surprise for my grandmother overseas—arrived wilted and dying, completely ruining the gesture. What’s even more disappointing is that the company refused to issue a full refund, offering only a partial credit instead. Customer service was unhelpful and left much to be desired. For a better experience, I strongly recommend buying from a local florist. Local shops provide fresher flowers, more reliable delivery, and a much higher standard of service. Don’t risk disappointment for special occasions—support your local florist instead.”

Helpful Report

Posted 1 week ago

Hello Lee, We are truly sorry to hear about your disappointing experience with our flowers and service. Your feedback is very important to us, and we understand how upsetting it can be when a special gesture like sending flowers doesn't go as planned. We always strive to provide fresh blooms and reliable delivery, and it seems we did not meet our standards this time. We appreciate you bringing this to our attention, and we will take your comments into consideration to improve our service. We also sincerely apologise for any disappointment caused by the outcome of this matter. I can see that other items in the order were received without any reported issues, which is why a full refund was not issued. Warm regards, Tom

Posted 1 week ago

“As with one of the other reviews, only posted today, if I could give zero stars I would. Half the size expected, no real arrangement (looked thrown together) and a day late. Paid £48 (plus delivery) for an 'elegant, sophisticated fine bouquet'. What we received can only be described as a bunch of flowers that I could have picked up from a supermarket, worth possibly £20-£25. The number of stems we received is about half of what is on the website image. Website pics are never going to be exact but this was so far from what we received it is mis-representation as far as I'm concerned. The 'bouquet' was to be presented as part of a retirement celebration and I was embarrassed to hand them over. Their response was completely unconsidered and bog-standard. They don't seem to care at all. I will certainly not use this company again and I would strongly recommend to anyone else to think twice before ordering from them.”

Helpful Report

Posted 1 week ago

Hello Yvonne, We sincerely apologise for the experience you've had with your recent order. We completely understand your disappointment, especially as the flowers were meant to mark a special occasion. We strive to provide elegant arrangements that meet our customers' expectations, and it's clear we fell short in your case. Your feedback about the overall presentation and the timing of the delivery is important to us, and we will use it to improve our service. We appreciate you bringing this to our attention and truly regret that we didn't meet your expectations. Warm regards, Tom

Posted 1 week ago

“Absolutely appalling, delivered or not who knows to wrong address, paid “ same day” fees for the luxury of paying in excess of £53 for no flowers. There view is tough, no refund no flowers Dont ever trust this company to get it right.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're very sorry for any disappointment or inconvenience caused on this occasion. I can see that this matter has already been reviewed by our management team. It appears the incorrect address was provided during the phone call, and this is the address that was entered on the order. Please also note that we also do not offer same-day delivery. It is a next-day delivery service. Warm regards, Rosie

Posted 1 week ago

“If I could give less I would. The customer service is infuriating. They blame the 3rd party courier and do not take accountability. If it takes more than 1 day to ship to Denmark they should account for this. My delivery arrived 5 days late but they still needed a photo to prove the condition was not good. Of course it is not good after being in transit 5 days!! They claim 100% satisfaction but not relating to 3rd party issues, therefore this guarantee is worthless. I was offered my delivery charge back which I refused as an insult. My friends birthday totally missed and 5 days old flowers!! DO NOT TRUST.”

Helpful Report

Posted 1 week ago

Hello Angela, We’re truly sorry to hear about your experience with the delayed delivery and the condition of the flowers. We completely understand your frustration and how disappointing it must have been, especially since it was for a special occasion. While we do rely on third-party couriers, we take full responsibility for ensuring that our customers receive their orders in perfect condition and on time. Your feedback regarding our satisfaction guarantee and the handling of your situation is valuable, and we will be using it to improve our service moving forward. I have reached out via email. Warm regards, Ellie

Posted 1 week ago

“Brilliant service and flowers are gorgeous I only shop at prestige”

Helpful Report

Posted 1 week ago

Hello Stephen! Thank you so much for your wonderful 5-star review! We're overjoyed to hear that you enjoyed our service and found our flowers gorgeous. Your loyalty means everything to us, and we're thrilled to be your go-to choice for flowers! Warm wishes, Prestige Flowers

Posted 1 week ago

“I have used this florist a few times and have always been very happy with the service and care they take. Thank you to them. Shirley. :)”

Helpful Report

Posted 1 week ago

Hello Shirley! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've consistently been happy with our service and the care we take. Your kind words inspire us to keep delivering the best for our valued customers like you! Warm wishes, Prestige Flowers

Posted 1 week ago

“Very Disappointed – Poor Quality Twice & No Real Accountability I placed an order with Prestige Flowers and was shocked when the first bouquet — supposedly fresh roses — arrived completely withered and yellowing. I immediately sent photos and raised a complaint. Rather than issuing a full refund, they offered to send a replacement bouquet with “quality control” in place to ensure the flowers would be fresh. The second order was meant to be pink peonies. What I received were closed buds with dried greenery, and when they opened, they were white — not what I ordered. I had clearly chosen pink peonies for a reason, and I also shared that white flowers are personally upsetting as they remind me of funerals. Despite all this, Prestige Flowers responded with a dismissive message telling me they “could not advise further” and suggested I contact my card provider. This is not how a reputable company should handle repeat service failures. What’s even more frustrating is that any good supermarket offers fresher, more vibrant flowers for less than half the price of Prestige Flowers. I expected much higher standards for what I paid. I rarely leave bad reviews, but this experience has been deeply disappointing. I received poor-quality flowers twice and no genuine effort to make things right. I won’t be ordering from Prestige Flowers again and wouldn’t recommend them to others.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience with both the original and replacement bouquets. This is far from the standard we aim to deliver, and we understand how frustrating and upsetting this situation must have been. We sincerely regret that the roses arrived in poor condition and that the replacement bouquet did not meet your expectations in either freshness or colour. Your concerns regarding the white flowers and their emotional impact are entirely valid, and we apologise for not handling this with greater care and sensitivity. While we understand your decision not to order from us again, we appreciate your honest review and the opportunity it gives us to reflect and do better. Warm regards, Tom

Posted 1 week ago

“Very disappointed with the service I received from this company. Flowers arrived 4 days late, refused to give me a refund for delivery as it was ‘further afield’ where I ordered to (Isle of Man) fair enough, but this was unclear when I ordered, still said Sunday delivery and they arrived Thursday. Then flowers came, paid £35 for a ‘standard size’ not small, they look really sparce. Nothing like the picture presented on their website which I have attached in my photos for comparison. Requested a refund. I got nothing. They stated, after seeing my photos, they believe their flowers are of ‘good quality’! Will not be using this company again.”

Helpful Report

Posted 1 week ago

Hello Anna, We’re very sorry to hear about your experience with the delivery and the quality of the flowers. Your frustration is completely understandable, and we truly apologise for any confusion regarding the delivery timeframe. We strive for clarity in our offerings, and it’s disappointing to learn we fell short in this case. Regarding the bouquet, we want our customers to be thrilled with their orders, and it’s unfortunate that this was not the case for you. We appreciate your feedback and will take it into consideration as we work to improve our standards and communication. Warm wishes, Rosie

Posted 1 week ago

“Flowers are always beautiful & always delivered on time”

Helpful Report

Posted 1 week ago

Hello Hannah! Thank you so much for your fantastic 5-star review! We're delighted to hear that our flowers consistently bring you joy and that you appreciate our on-time delivery. Your satisfaction is our top priority, and we can't wait to continue to brighten your days in the future! Warm wishes, Prestige Flowers

Posted 1 week ago

“I was quite disappointed with the size of bouquet. Looks very very different from the picture. For the price I paid i was expecting a bit more than that. Delivery was good.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience with us. We're glad to hear that the delivery was timely, but we're truly sorry to learn that the bouquet did not meet your expectations in size. We aim to offer beautiful arrangements that reflect the images on our website, and it's disappointing to hear that we missed the mark this time. Your feedback is important to us and will certainly be taken into account as we work to improve our offerings. Warm regards, Rosie

Posted 1 week ago

“Great service. Excellent selection of flowers & options for delivery. Exactly what I needed as I was shopping for flowers for a wedding anniversary. Couldn’t recommend more.”

Helpful Report

Posted 1 week ago

Hello Finley! Thank you for your amazing 5-star review! We're so pleased to hear that you found our selection and delivery options to be exactly what you needed for such a special occasion. Warm wishes, Prestige Flowers

Posted 1 week ago

“Shocking products and customer serivice. If you want flowers to last longer than 3 days, do NOT buy them from 'Prestige' flowers. When they arrived, they seemed like they needed some time to come out. Turns out they were already on their way to the bin. Green guard petals on roses should have been removed before dispatch or not dispatched. If they left them on with the intent to protect the flower, no advice to remove them. They had started turning brown on day 1! Customer service contacted after 3 days meaning tough luck if you want a refund. Go to M&S -5 day guarantee, Interflora - 7 days, Bloom & Wild - 7 days...... I could go on.... Save the headache, go elsewhere.”

Helpful Report

Posted 1 week ago

Hello, We’re truly sorry to hear about your recent experience with Prestige Flowers. It’s disappointing to learn that the quality of the flowers and our customer service did not meet your expectations. We always aim to provide fresh, beautiful blooms and your feedback regarding the condition upon arrival is taken seriously. We understand how important it is for flowers to bring joy, especially on special occasions, and we regret that we let you down. Warm regards, Rosie

Posted 1 week ago

“Excellent service month after month. As I reside in New Zealand and Mum lives in the UK, Prestige Flowers, offers me a way to connect with my 91 year old darling mum, from so far away. Mum says the flowers always make her smile.”

Helpful Report

Posted 1 week ago

Hello Andy! Thank you so much for your heartwarming 5-star review! We are truly delighted to hear that our flowers help you stay connected with your lovely mum all the way from New Zealand. Warm wishes, Prestige Flowers

Posted 1 week ago

“Received the roses & freeshia arrangement today as a present for 40th wedding anniversary. Flowers are ok, but nothing special. 2 of the stems have slight brown edges Cost a total of £51.48 (Including delivery). Felt it was very overpriced for what it was. Wished I had not been bought them as did not have a wow factor, and has caused some upset because of the cost.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your thoughts about your recent floral arrangement. We're pleased to hear you received your gift, but we're truly sorry to know that it did not meet your expectations. We strive to deliver exceptional quality and a delightful unboxing experience, and it’s disappointing to hear that we missed the mark for your special occasion. Your feedback regarding the overall impression of the flowers and their condition is very important to us and will be taken into consideration as we continually work to improve our service and product offerings. Warm wishes, Rosie

Posted 1 week ago

“Don’t deserve one star. My husband ordered for our wedding anniversary and to say disappointed is a huge understatement; he feels so bad that I didn’t get the beautiful bouquet the shop photos promised. I tried to share photos of my sorry bunch but for some reason they wouldn’t upload! But a day after delivery half the roses are dead and most of the others don’t look like they will be far behind.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback with us. We're truly sorry to hear that your anniversary flowers did not live up to the quality and beauty we strive to provide. It’s disappointing to learn that this special occasion was overshadowed by your experience. We appreciate your comments regarding the bouquet's condition and the dissatisfaction caused. Please know that we take such matters seriously and are committed to improving our services. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 week ago

“I am reviewing publicly as I have contacted prestige flowers back and forth about the poor quality of the bunch I received and they are still questioning it. My husband arranged to have these sent for our 10th wedding anniversary by a family member, before he left for an overseas deployment as he has limited connections with us for 6months. Having been apart for 2 months it was meant to be a nice surprise. However, the flowers were half dead when opened and continued to deteriorate within 24hrs. I contacted the team straight away but keep being asked to provide more proof despite this being the worst bunch of flowers ever received/sent that we have had experience of. Within 2 hours of me opening them my mother came over and thought I had had these for sometime, she could not believe they had arrived that day. And it is such a shame this won't let me upload my photo to show such poor quality - the supermarkets put this bunch to shame!!”

Helpful Report

Posted 1 week ago

Hello Gemma, Thank you for taking the time to share your experience, and we’re truly sorry to hear that the flowers you received did not meet expectations—especially given the meaningful occasion and circumstances. It’s incredibly disappointing to hear that the bouquet arrived in poor condition, and we sincerely apologise for any added stress this caused during this time. We also regret that you’ve had to go back and forth with our customer service team without resolution. While we do ask for photos to help investigate and improve our service, we acknowledge that your situation deserves more sensitivity and urgency. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“I am reviewing publicly as I have contacted prestige flowers back and forth about the poor quality of the bunch I received and they are still questioning it. My husband arranged to have these sent for our 10th wedding anniversary by a family member, before he left for an overseas deployment as he has limited connections with us for 6months. Having been apart for 2 months it was meant to be a nice surprise. However, the flowers were half dead when opened and continued to deteriorate within 24hrs. I contacted the team straight away but keep being asked to provide more proof despite this being the worst bunch of flowers ever received/sent that we have had experience of. Within 2 hours of me opening them my mother came over and thought I had had these for sometime, she could not believe they had arrived that day. And it is such a shame this won't let me upload my photo to show such poor quality - the supermarkets put this bunch to shame!!”

Helpful Report

Posted 1 week ago

Hello Gemma, Thank you for taking the time to share your experience, and we’re truly sorry to hear that the flowers you received did not meet expectations—especially given the meaningful occasion and circumstances. It’s incredibly disappointing to hear that the bouquet arrived in poor condition, and we sincerely apologise for any added stress this caused during this time. We also regret that you’ve had to go back and forth with our customer service team without resolution. While we do ask for photos to help investigate and improve our service, we acknowledge that your situation deserves more sensitivity and urgency. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“We are always so please with the gifts that we order for our Aunt. We live in Ontario Canada and this is the best way to remember someones special days when we are so far apart. Thank you for making her day special.”

Helpful Report

Posted 1 week ago

Hello Carol! Thank you so much for your lovely 5-star review! We're delighted to hear that our gifts help bridge the distance and make your Aunt's special days even more memorable. It truly warms our hearts to know we can play a part in your family's celebrations. Warm wishes, Prestige Flowers

Posted 1 week ago

“Amazing flowers. Affordable!”

Helpful Report

Posted 1 week ago

Hello Mehek! Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our flowers both beautiful and affordable. Your support truly brightens our day! Warm wishes, Prestige Flowers

Posted 1 week ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

Prestige Flowers Reviews