Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,513 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,513 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as usual”

Helpful Report

Posted 1 week ago

Hello Stephanie! Thank you for your amazing 5-star review! We’re so glad to hear that you enjoyed our service as usual. Your support means a lot to us! Best wishes, Rosie

Posted 4 days ago

“Flowers bought for mother's day arrived with roses that were already going brown around the edges. Poor. Will not use again.”

Helpful Report

Posted 1 week ago

Hello Phil, We sincerely apologise for the condition of the flowers you received for Mother's Day. It’s disappointing to learn that they did not meet the standards we strive for, and we understand how disheartening this must be. Your feedback is invaluable, and we will ensure it is passed along to our team to help improve our products and services in the future. We appreciate you bringing this to our attention. Warm regards, Katie

Posted 4 days ago

“If I could I would leave a review minus 5 or even 100. I paid a lot of hard earned money for a medium bunch of flowers and box of chocolates for a birthday gift. They sent the flowers and chocs to my home address in Liverpool instead of the recipient in Manchester. The box arrived late with Liverpool address but Manchester Post code! When I contacted them, they offered me a £15 voucher which means in order to spend this I would have to use them again and spend more money. Having used their service for over a year, will never use them again. Look at the picture of flowers at a cost of over £35.”

Helpful Report

Posted 1 week ago

Hello, We're truly sorry to hear about your experience and the disappointment surrounding your recent order. We understand how important it is for gifts like flowers and chocolates to arrive on time and at the correct address. Your feedback is very important to us and will be shared with the appropriate teams to help improve both our product offering and service. Warm regards, Katie

Posted 4 days ago

“Rubbish company. Messed up on delivery and took payment twice. Tried to remove myself from the mailing list but that seems impossible and circular. Very unhelpful customer service. All this on top of rather disappointing flowers that are well overpriced compared to local florist. Don't forget the extortionate price is PLUS delivery. Avoid avoid.”

Helpful Report

Posted 1 week ago

Hello, We're really sorry to hear about your experience, and we appreciate you taking the time to share your feedback. It’s disappointing to learn that your order didn’t meet expectations—from the delivery issues and duplicate payment, to the challenges with unsubscribing from our mailing list and your experience with customer service. This is certainly not the level of service we aim to provide. As for the flowers, we’re genuinely sorry they didn’t live up to your expectations. We always strive to offer quality and value, and your feedback will be shared with the relevant teams. Warm regards, Katie

Posted 4 days ago

“Ordered flowers (lilies and roses) with named day delivery for mother’s day, about £40 in total. They arrived with leaves fallen off and looking sparse for the price. Can get a better bunch at ASDA to be honest.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers you received did not meet your expectations. We understand that for special occasions like Mother’s Day, you want everything to be perfect, and it’s disappointing to hear that you felt the quality was lacking. Your comments about the presentation of the flowers are important to us, and we will certainly look into this matter to ensure we improve our offerings. We appreciate you bringing this to our attention. Warm regards, Katie

Posted 4 days ago

“Leaving a 1 star review due to their Courier choice, 2nd time I’ve ordered and my item has had to be re-routed in less than a month. 1st incident was Mother’s Day flowers for my children's nan, customer services weren’t very helpful so haven't even bothered notifying them this time, but yes their choice of courier have now had to re-route my mums Easter flowers. Obviously I have contacted the courier to complain and their customer service team are just as unhelpful. Flowers will eventually arrive but really how many mistakes do their Courier need make before they change to a reliable company.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave your feedback, and we're truly sorry to hear about the repeated delivery issues you've experienced. We completely understand how frustrating it must be, especially when sending flowers for meaningful occasions like Mother’s Day and Easter. While we do rely on our courier partners to help us deliver on time, we absolutely recognize that any disruption in service reflects on us as well. Your feedback about the courier has been noted and will be passed on to the relevant teams. Warm regards, Katie

Posted 4 days ago

“Really nice colours and the flowers which do come well vibrant and you think you are in a meadow. Good navigation around the site even when you’re not exactly tech savvy . Thank you”

Helpful Report

Posted 1 week ago

Hello Julian! Thank you for your fantastic 5-star review! We're delighted to hear that you loved the vibrant colors of our flowers and found the website easy to navigate. We strive to create a beautiful and user-friendly experience for all our customers. Best wishes, Rosie

Posted 1 week ago

“I ordered a next day bouquet of a large Crimson Desire. I received a standard size. Apart from being ripped off financially, the person to whom the flowers were supposed to be for will not be getting what was anticipated. It will be a florist or supermarket that I shall be buying my flowers from in future. Very disappointed and angry.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience, and I’m genuinely sorry to hear that the bouquet did not meet your expectations. We understand how important it is to receive exactly what was ordered, especially for a special occasion. I apologise for any frustration this has caused, and I assure you we take your concerns seriously. I can see that this has been resolved. Best wishes, Rosie

Posted 1 week ago

“Prestige are always my go to, they have the most amazing collection of in season flowers at great prices, delivery is always reliable and flowers arrive perfect - what more can I say!”

Helpful Report

Posted 1 week ago

Hello Caron! Thank you for your amazing 5-star review! We're thrilled to be your go-to for all things floral. It's wonderful to hear that you love our in-season collection and that our reliable delivery consistently meets your expectations. Your satisfaction means the world to us! Best wishes, Rosie

Posted 1 week ago

“Dont trust the delivery date, small print gets them out of delivering when they say they will and customer service is a waste of time, get caught in an unhelpful loop.”

Helpful Report

Posted 1 week ago

Hello Louise, Thank you for sharing your thoughts, and I’m truly sorry to hear about your experience with the delivery date and our customer service. We strive to communicate clearly about delivery expectations, and it’s disappointing to know we have not met your needs in this instance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 week ago

“Very poor customer service. Received flowers from my daughter for Mother’s Day and they were dead the next day. Despite contacting the company who promised prompt action nothing has been heard from them. Dreadful.”

Helpful Report

Posted 1 week ago

Hello Barbara, Thank you for your feedback, and I’m truly sorry to hear about the condition of the flowers you received. It’s disappointing to hear that we did not meet your expectations, especially for such a special occasion like Mother’s Day. We understand how crucial it is to have quality arrangements, and I apologise for any lack of communication from our team. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“Terrible. Ordered flowers for my fiancé for her wedding day which arrived the following day. What sort of company advertises next day delivery on flowers for special occasions doesn't complete their task. If you need flowers for wedding or special occasion, use someone else. Can't be trusted. No message to say sorry or sorry these will be late, is there anything else I can do”

Helpful Report

Posted 1 week ago

Hello Matt, Thank you for your feedback, and I sincerely apologise for the inconvenience you experienced with your order. We understand how crucial timely delivery is for special occasions, and it’s disappointing to hear we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 week ago

“Amazing service great people and beautiful flowers”

Helpful Report

Posted 1 week ago

Hello Christina! Thank you for your wonderful 5-star review! We’re so glad to hear that you experienced amazing service and found our flowers beautiful. Best wishes, Rosie

Posted 1 week ago

“You promised delivery on 16th Jackies birthday royal mail will deliver on 17th im not happy”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback, and I’m genuinely sorry to hear that your delivery did not arrive on the expected date. We understand how important timely deliveries are, especially for special occasions. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 week ago

“Didn’t deliver the message card I paid for”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience with us. I'm sorry to hear that the message card you paid for wasn't delivered with your order. We understand how important it is to have all elements of your gift included, and we regret that we fell short in this instance. Your feedback is invaluable, and we’ll be sure to look into this matter. Best regards, Tom

Posted 1 week ago

“Had a bouquet of flowers delivered to us yesterday for a sloum event from friends. Although extremely pleased with receiving the gift we are very disappointed in the quality of the flowers as not going to be able to display for long as wilting already. Feel so sorry for friends who have spent so much for so poor product ..”

Helpful Report

Posted 1 week ago

Hello Ian, Thank you for sharing your experience with us, and I’m genuinely sorry to hear about the quality of the flowers you received. We take great pride in our products, and it’s disappointing to learn that we did not meet your expectations. Your feedback regarding the wilting flowers is very important, and it will help us improve our quality control. We want every recipient to enjoy their flowers for as long as possible, and we regret that this was not the case for you. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 1 week ago

“Shocking company Customer services need to be trained. Very poor quality of flowers used.”

Helpful Report

Posted 1 week ago

Hello Sally, Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience with us. We strive to provide high-quality flowers and excellent service, and we regret that we did not meet your expectations this time. Your comments regarding our customer service training and flower quality have been noted, and we appreciate you bringing this to our attention. We are committed to making improvements based on feedback like yours. Best regards, Tom

Posted 1 week ago

“Always pleased with Prestige Flowers good selection of flowers and giftes”

Helpful Report

Posted 1 week ago

Hello Rhoda! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re always pleased with our selection of flowers and gifts. It’s our pleasure to provide you with quality choices that bring joy to your occasions. Best wishes, Rosie

Posted 1 week ago

“Delivery arrived extremely damaged, most of the flowers broken. Water logged card. Customer service appalling!”

Helpful Report

Posted 1 week ago

Hello Hannah, Thank you for your feedback, and I'm truly sorry to hear about the condition in which your delivery arrived. We understand how important it is for flowers to be in perfect shape upon arrival, and we regret that we fell short in this instance. Our customer service team is here to assist, and I apologise if your experience was not up to standard. We are committed to improving our service, and your comments will be taken into account as we strive to do better. I can see that this is still being looked into. Best regards, Tom

Posted 1 week ago

“I ordered 2 bouquets of flowers for Mother's Day. One for my stepmother that arrived on time, the other for my mum did not. They eventually arrived on the Tuesday! I contacted Prestige and they replied with a series of generic emails and my issue has not been resolved. To add insult to injury I continue to receive advertisement emails from them every day. I would never order from them again.”

Helpful Report

Posted 1 week ago

Hello Helen, Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience you experienced with the delivery of your bouquets, especially on such an important occasion like Mother's Day. We understand how frustrating it is when expectations are not met. We aim to provide timely service and are truly sorry that one bouquet did not arrive as planned. Your comments about our customer service team have been noted, and we will work to ensure a more effective resolution process in the future. Best wishes, Tom

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 272,513 reviews