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Prestige Flowers Reviews

4.5 Rating 268,276 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,276 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 4th April 2024

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed that flowers which were ordered for a special occasion didn’t arrive . Have exchanged a few messages with a very unhelpful customer services team who have told me I will not be refunded for the flowers that haven’t been delivered and that they have credited my account…which I will not use after this experience. An expensive lesson not to be repeated .”

Posted 4 days ago

Thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate customers like you who bring any issues to our attention. Firstly, please accept our sincerest apologies for the disappointment caused by the non-delivery of the flowers you ordered for your special occasion. We understand how frustrating this must have been, especially given the significance of the event. We apologise for any inconvenience caused by the unhelpful responses received from our customer services team. I have located your order and contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 2 days ago

“Absolutely love prestige flowers.. easy to navigate and they never disappoint! They now offer international delivery too. What's not to love?”

Posted 4 days ago

Dear Suzanne, Thank you so much for the fantastic 5-star review of Prestige Flowers. We truly appreciate your kind words and we are delighted to hear that you absolutely love our service. We take great pride in ensuring that our website is easy to navigate, and it's wonderful to know that it has met your expectations. Moreover, we are thrilled to inform you that we now offer international delivery as well, so you can spread joy and love across borders. We strive to provide the best experience possible, and your satisfaction means the world to us. Thank you once again for your support and for choosing Prestige Flowers. Warm regards, The Prestige Flowers Team

Posted 2 days ago

“Very straightforward website and some lovely options of bouquets”

Posted 4 days ago

Thank you so much for your glowing 5-star rating of Prestige Flowers! We are thrilled to hear that you had a fantastic experience with us. We truly appreciate your kind words about our website being very straightforward and offering a wide range of beautiful bouquet options. We strive to make the ordering process as easy as possible while ensuring our customers have access to an exquisite selection of blooms. Your support means the world to us, and we look forward to serving you again in the future. Warmest regards, Rosie

Posted 2 days ago

“Flowers were never delivered! No contact from Prestige either. I want my money back!”

Posted 4 days ago

Dear Derrick, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and valuable input. We sincerely apologise for the inconvenience you faced regarding the non-delivery of your flowers and the lack of communication from our end. This is certainly not the level of service we strive to provide to our customers, and we deeply regret any frustration or disappointment this may have caused. Once again, we apologise for the inconvenience caused and we are sorry that you have had a raise a dispute with your card provider to resolve this. Warm regards, Rosie

Posted 2 days ago

“I bought a medium Lily and Rose bouquet for my wife for our 20th anniversary. Costing over £31.48 in total, the bouquet was truly pathetic and I was embarrassed. It was so disappointing and we'll never get this time back. The flowers were sparse and the roses looked old and worn. The photograph on the website looks full and spectacular but in reality, the bouquet looked nothing like this, it was comparable to a £5 or £10 bouquet from a local garage. I felt cheated. The company eventually agreed that there was a quality issue but refused to give me a full refund. They offered me £10 discount or a replacement bouquet. I reluctantly agreed to a replacement bouquet but it was no different, plus the moment has gone anyway. Use a local florist instead, someone who cares, or get a garage bouquet and save yourself the money and hassle!”

Posted 5 days ago

Hello Ian, Thank you for taking the time to leave a review. We sincerely apologise for the disappointing experience you had with the Lily and Rose bouquet. We understand how important this occasion was for you and deeply regret that the bouquet did not meet your expectations. We are sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. Warm regards, Rosie

Posted 2 days ago

“Good variety of flowers to choose from,very good quality and a good delivery service. I have used Prestige Flowers before but not next day delivery, so cannot comment on the following questions.”

Posted 5 days ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and support. We're thrilled to hear that you found our variety of flowers to choose from, quality, and delivery service to be excellent. We strive to provide only the best for our customers, and your satisfaction is our top priority.We understand that you have not experienced our next day delivery service, but rest assured, we put the same level of care and attention into delivering your flowers promptly and with utmost care. We hope you continue to enjoy our products and services in the future. Thank you again for choosing Prestige Flowers!

Posted 2 days ago

“i use prestige flowers a lot to say sorry mainly, i do have way of saying the wrong things .but there flowers are arranged perfectly and always. get me out of trouble .”

Posted 5 days ago

Dear Craig, thank you so much for your glowing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you regularly rely on us, especially when you need to say sorry. We understand that sometimes we may unintentionally say the wrong things, but we are delighted to know that our perfectly arranged flowers have been able to help you out of trouble time and time again. Your continued trust in our services means the world to us, and we are always here to assist you with our beautiful floral arrangements whenever you need them. Should you ever require our assistance or have any further feedback, please don't hesitate to reach out. Thank you once again, Craig! Warm regards, The Prestige Flowers Team

Posted 2 days ago

“Very disappointed with the service. My daughter did not receive the flowers for her birthday that I ordered well before time, I was told to wait for 3 days before they would do anything. When the order was not received I requested a refund as my daughter was not going to be available for another delivery, however, they refused to do this. I asked for the manager to get in touch with me and have heard nothing from them. I will definitely not be using this company or recommending them to anyone.”

Posted 5 days ago

Dear Anita, thank you so much for taking the time to share your feedback with us regarding your recent experience with Prestige Flowers. We genuinely appreciate your honest review and want you to know that we apologise for the inconvenience caused. We are truly sorry that your daughter did not receive her birthday flowers on time, despite you placing the order well in advance. We understand how disappointing and frustrating this must have been for both you and your daughter. Furthermore, we sincerely apologise for the inconvenience caused by our customer service team not providing a satisfactory resolution when you requested a refund. I have contacted you via email. Best wishes, Ellie

Posted 2 days ago

“Always use Prestige Flowers for all events and celebrations. Flowers have been so well received by everyone we have gifted, reliable and good value for money. We cannot fault the overall service.”

Posted 5 days ago

Dear Dorothy, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and we are thrilled to hear that you always choose us for all your events and celebrations. It brings us great joy to know that our flowers have been well received by everyone you have gifted them to. We strive to provide reliable service and offer good value for money, so it is delightful to hear that you were satisfied with the overall experience. Once again, thank you for your support and for taking the time to share your positive feedback. We look forward to serving you again in the future! Warmest regards, Tom

Posted 2 days ago

“I’ve ordered from Prestige Flowers on multiple occasions. Every single order has been perfect. Always on time, always efficient. I always order from them because they make sure all flowers are made to last, their add ons are highest quality, I recommend adding chocolates and hampers because they go all out for that little bit more. Fabulous. Will always recommend x”

Posted 5 days ago

Dear Ian, Thank you so much for your fantastic 5-star rating! We truly appreciate your support and are delighted to hear about your continued satisfaction with Prestige Flowers. It brings us immense joy to know that our dedication to perfection and timeliness has resonated with you on every occasion. At Prestige Flowers, we pride ourselves on crafting arrangements that stand the test of time. We carefully select only the highest quality flowers, ensuring that every petal blooms beautifully and lasts longer. It warms our hearts to know that our efforts have not gone unnoticed. Moreover, we are thrilled that you appreciate our extra little touches, such as our premium add-ons like chocolates and hampers. We believe that these additions enhance the overall gifting experience, and it is our pleasure to go the extra mile for that added touch of luxury. Once again, thank you for your kind words and for recommending us to others. Your support means the world to us, and we look forward to serving you with excellence in the future. With warm regards, The Prestige Flowers Team

Posted 2 days ago

“Always use Prestige. I have tried other companies but they don't come close. They are always delivered on time and look beautiful”

Posted 5 days ago

Dear Tracey, Thank you so much for taking the time to give Prestige Flowers a 5-star rating! We truly appreciate your kind words and are thrilled that you think so highly of our services. We are absolutely delighted to hear that you always choose Prestige Flowers and that we have consistently met your expectations. Your satisfaction means the world to us! We take great pride in delivering your orders on time and ensuring that each bouquet looks beautiful. Thank you again for your loyalty and for making Prestige Flowers your go-to choice. We genuinely value your support and look forward to serving you with the same level of excellence in the future. Warmest regards, The Prestige Flowers Team

Posted 2 days ago

“Very user-friendly website and great flowers. Hassle-free service, thank you!”

Posted 5 days ago

Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and feedback. It's fantastic to hear that you found our website very user-friendly and enjoyed our great selection of flowers. We strive to provide a hassle-free service to all our customers, and we're thrilled that we could meet your expectations. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 2 days ago

“Really easy to order and like the option to Increase the bunch size. Next day delivery even after booking at 21:55 so unwell parent. Thanks”

Posted 5 days ago

Thank you so much for your amazing five-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you found our service easy to use. Thank you once again for your kind words and for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Katie

Posted 2 days ago

“Website impossible to navigate - no way of moving on from security page. Off to a competitor now.”

Posted 5 days ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Prestige Flowers. We truly appreciate customers like you who take a moment to let us know about their interactions with our brand. We apologise for the inconvenience you faced while navigating our website and the inability to move on from the security page. We understand how frustrating this must have been for you. We always strive to provide a smooth and seamless online shopping experience, and it seems like we fell short in this instance. Once again, we sincerely apologise for any inconvenience caused, and we hope that you would consider giving us another chance in the future. If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for choosing Prestige Flowers. Best regards, Prestige Flowers Customer Support

Posted 2 days ago

“Delighted with the beautiful bouquet I ordered for my sister in Wales. Ordered from Ireland and great next day delivery service, friendly online chat and updates with delivery time. A gorgeous bouquet was delivered. Will use again. Thank you.”

Posted 5 days ago

Dear Teresa, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that you were happy with the beautiful bouquet you ordered for your sister in Wales. It's wonderful to know that our next day delivery service and friendly online chat were able to provide you with a convenient and satisfying experience. We're thrilled that the bouquet was delivered as expected and met your expectations. Best regards, Rosie

Posted 2 days ago

“Easy to order, I bought the delivery pass for 6 months - it was not explained how I go ahead using it for the next order. Flowers will be delivered on Monday.”

Posted 5 days ago

Dear Dr Huebbe, Thank you so much for taking the time to rate Prestige Flowers with 4 stars! We truly appreciate your feedback and support. We are delighted to hear that you found the ordering process easy. Our goal is to provide a seamless and enjoyable experience for our customers, so we are thrilled that you had a positive experience. Regarding your query about the delivery pass, we apologize for any confusion caused. To use the delivery pass for your next order, simply proceed with the order as usual, and at the checkout, select the option to apply your delivery pass. Our system will automatically deduct the delivery charges. We hope this clarifies the process for you. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. They will be more than happy to help. Warm regards, Rosie

Posted 2 days ago

“Delivered to the doorstep as my mum wasn’t home, I ordered a large bouquet with a vase, however the few flowers that were received looked nothing like the bouquet advertised, it was the smallest bouquet I’ve ever seen. And just for reference I am a trained florist! Not worth the money in my opinion.”

Posted 5 days ago

Dear Kyla, Thank you so much for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate your honesty and are grateful for customers like you who help us improve our services. We're truly sorry that the bouquet you ordered was not up to your expectations and didn't resemble the advertised bouquet at all. We regret that we fell short on this occasion. If not done already, please could you send us some photos of the bouquet, including a birds-eye view image, to enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 days ago

“Spent nearly £50 pounds to have flowers left outside a school, basically in the street, by Royal Mail Courier. My wife failed to get the flowers and chocolates on her Birthday as requested. Raised a complaint with Prestige Flowers this was their response, so be aware of the customer service or lack of No compensation was offered or any sort of reasonable apology of any sort. I will not be using them again! If it was possible to leave a minus star review then I would be doing that. Hello, Thank you for your email. I regret to inform you that we are unable to accommodate specific delivery instructions due to our reliance on a third-party courier service. In cases where there is no one available to receive the gift, the courier will exercise their own judgment. They may either leave the package in a safe location on the property or leave a calling card to inform the recipient of the attempted delivery or update the tracking with this information. This will allow the recipient to arrange for a re-delivery or collect the item from the designated courier location. Please understand that the final decision rests with the courier and is subject to their protocols and discretion. If you have any further questions or require additional assistance, please do not hesitate to let us know. We are here to assist you in any way we can. Thank you for your understanding. ---------- Warm Regards, James.c”

Posted 5 days ago

Hello Paul, Thank you for your review. We sincerely apologise for the disappointing experience you had with Prestige Flowers. We understand how important it is to receive your order in perfect condition and on time, especially when it's a special occasion like your wife's birthday. We deeply regret that the flowers and chocolates you ordered did not meet your expectations in terms of quality. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 2 days ago

“Beautiful flowers, efficient service and great add ons - I'm so excited for my friend to receive her flowers for her engagement!”

Posted 6 days ago

Dear Charlotte, Thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us. We are delighted that you found our flowers beautiful, our service efficient, and our add-ons great. We know how important it is to create a memorable moment for your friend's engagement, and we're excited to be a part of it. Once again, thank you for choosing Prestige Flowers. We hope your friend loves her flowers, and we look forward to serving you again in the future! Best regards, Rosie

Posted 5 days ago

“I have used Prestige Flowers for a while now and they have always been very well received my the party. I absolutely love their professionalism, their caring and easy ordering process and the drivers are just wonderful.”

Posted 6 days ago

Thank you so much, Tracy, for your incredible 5-star rating of Prestige Flowers! We truly appreciate your continued support and trust in our services. It brings us immense joy to hear that our flowers have been well received by the recipients. We are thrilled that you love our professionalism, caring approach, and user-friendly ordering process. Our dedicated drivers are always committed to exceeding your expectations. We hope to have the pleasure of serving you again soon.

Posted 6 days ago

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Prestige Flowers is rated 4.5 based on 268,276 reviews