Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,494 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,494 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered s nice bouquet and received something else,not happy as when someone is ordering the flowers sugestI expect to look like that but nothing looks like in your picture”

Helpful Report

Posted 1 week ago

Hello Claudia, Thank you for your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations. We understand how important it is for the flowers to reflect what you've selected, and we sincerely apologise for any disappointment this has caused. A member of our customer service team will reach out to you shortly to discuss this. Warm regards, Katie

Posted 1 week ago

“I ordered flowers 3 Sept to be delivered on the 4th Sept. I had notification from Royal Mail to say they had sent the flowers to Blackburn Depot in error and sent an apology. They delivered the dead flowers on Monday 8 Sept. I reached out to Prestige flowers who wouldnt replace them. My 82 year old friend couldnt save any of the flowers. I am very disappointed.”

Helpful Report

Posted 1 week ago

Hello Pam, Thank you for taking the time to leave a review. We’re truly sorry for any disappointment or upset caused on this occasion. As advised by our customer service team, the address provided at checkout was unfortunately incorrect. This resulted in your order being sent to the wrong depot, which caused a delay and, regrettably, affected the quality of the flowers. A member of our review team will be in touch with you shortly to discuss this further. Best wishes, Katie

Posted 1 week ago

“Disappointed with flowers that were delivered looked nothing like flowers ordered. I ordered a full bouquet but what I received certainly was not”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear that the flowers you received did not match your expectations or the bouquet shown online. We completely understand how disappointing this must have been, and we sincerely apologise for the upset caused. A member of our customer service team will be reaching out to you directly to look into this further and help resolve the issue. Best wishes, Katie

Posted 1 week ago

“Nothing like the photos and way overpriced for what they are”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re very sorry to hear that you felt the bouquet you received did not resemble the image online and that it did not reflect good value. We completely understand how disappointing this must have been and sincerely apologise for any upset caused. A member of our customer service team has already reached out to investigate this further for you. Best wishes, Rosie

Posted 1 week ago

“Never using this company again never arrived on time and this is twice now”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave a review. I’m very sorry to hear about your experience and the disappointment caused on this occasion. After reviewing your order, I can confirm that delivery was attempted on the 6th as requested, and again on the 8th, but unfortunately there was no answer at the address. A member of our review team will be in touch with you shortly to discuss this further. Best wishes, Katie

Posted 1 week ago

“Very efficient Company and always wonderful flowers. I order from Canada for family in U.K.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our service efficient and our flowers wonderful, even from Canada. Warm wishes, Prestige Flowers

Posted 1 week ago

“I live in Guernsey. I googled flower sellers in Guernsey and Prestige Flowers popped up. So, I placed my order for our wedding anniversary for the flowers to be delivered next day. Four days later they were delivered. Totally unacceptable. Prestige flowers should if known they would not be able to deliver the flowers in time. I complained and was offered £5.99 credit on my next order. Heads up people. If you live in The Channel Islands steer clear”

Helpful Report

Posted 1 week ago

Hello Andy, Thank you for your review. We’re very sorry to hear about your recent experience and the disappointment caused, especially for such an important occasion as your wedding anniversary. We fully appreciate how frustrating it must have been for your flowers to arrive later than expected. We understand that the goodwill credit offered did not reflect the impact of the delay. I can see that our customer service team has since arranged for a replacement bouquet to be delivered. Best wishes, Katie

Posted 1 week ago

“Have been using Prestige Flowers to send flowers to loved ones in the Uk for a number of years. Always bbeautiful flowers and a great service.”

Helpful Report

Posted 1 week ago

Hello Rosette, Thank you so much for your wonderful 5-star review! We are delighted to hear that you’ve been using Prestige Flowers for years to send beautiful flowers to your loved ones in the UK. Warm wishes, Prestige Flowers

Posted 1 week ago

“The flowers were not fresh and they’ve were much fewer than they appeared at the website. Very disappointed.”

Helpful Report

Posted 1 week ago

Hello Maria, I’m really sorry to hear that the flowers you received were not fresh and did not meet your expectations. It's disappointing for us as well, as we aim to provide high-quality arrangements that match what we showcase on our website. Your feedback is vital, and we will address these concerns to ensure improvement. I can see that this is already being looked into by our customer service team. Best wishes, Rosie

Posted 1 week ago

“Could you please explain to me what's going on with this bouquet of flowers? This isn't the order in your photo ! I paid for a bouquet of flowers. What is it that was sent?!”

Helpful Report

Posted 1 week ago

Hello Izabela, I’m truly sorry to hear that the bouquet you received did not meet your expectations. We take pride in the quality and presentation of our flowers, and it's disheartening to know we let you down. Your feedback is very important to us, and we hope to use it to improve our service. I can see that our customer service team has replied to your email. Warm regards, Rosie

Posted 1 week ago

“The quality and size of the bouquet that I received was very poor I could have bought a better bouquet at the supermarket. When I raised my concerns I was not looking for a refund just for them to admit their error, I took photos and added these to my email, and was constantly fobbed off, be aware your bouquet may e not what you ordered, I will never use this company again.”

Helpful Report

Posted 1 week ago

Hello Trudie, I’m sorry to hear that your experience with us was not satisfactory. We strive to maintain high standards for our bouquets, and it’s concerning to know that we did not meet your expectations. Your feedback is invaluable as we continue to improve our services. As our customer service team explained, the bouquet shown on our website is the medium size, as outlined in the description. Since you purchased the standard size, it contains fewer stems than the one pictured. Warm regards, Rosie

Posted 1 week ago

“Do not ever use not next day flower not worth the money one bit and as for the chocolate there are so bad”

Helpful Report

Posted 1 week ago

Hello, I’m really sorry to hear that your experience with us was disappointing. We aim to provide fresh flowers and high-quality products, and it’s disheartening to know we fell short. Your feedback is very important to us, and we’ll take it into consideration as we work to improve our service. If you have any images of the bouquet, please could you send them to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 week ago

“Bought flowers due for delivery on 1 Sept. Dead after 3 days. When I checked the delivery, it said they had been dispatched from Prestige a full week before. I complained - they said I missed their 3 day complaint window - I explained that they were ok after a couple of days so how would I know they would die. They didn’t seem concerned that the flowers lasted 3 days. Use Bunches, Bloom and Wild - at least they care and the flowers last.”

Helpful Report

Posted 1 week ago

Hello, I’m truly sorry to hear that your flowers did not last as long as expected. We want every customer to be satisfied with their order and understand how disappointing it can be when that doesn’t happen. Your feedback is essential for us to improve our services, and we'll certainly look into this matter further. A member of our team will be reaching out to discuss your experience. Warm regards, Katie

Posted 1 week ago

“Ordered flowers, paid extra £10 to go larger on the flowers too. To what we ordered and what we go is embarrassing See picture this is £57 worth of flowers It looks like a £2.99 bunch from aldi”

Helpful Report

Posted 1 week ago

Hello Nikki, I’m genuinely sorry to hear that your order did not meet your expectations. We take pride in the quality of our flowers, and it’s disappointing to know that you felt the arrangement did not reflect the value you paid. Your feedback is crucial to us, and we will use it to make improvements. A member of our team has reached out via email. Warm regards, Katie

Posted 1 week ago

“Absolutely disgusted with what you have sent me...”

Helpful Report

Posted 1 week ago

Hello, I’m genuinely sorry to hear that you were so disappointed with your order. Your feedback is invaluable to us, and I understand how frustrating it must be to receive something that did not meet your expectations. Please know that we are committed to improving and ensuring that our customers have a better experience in the future. A member of our review team has reached out via email. Warm regards, Katie

Posted 1 week ago

“Don’t Rely on Their 24-Hour Delivery Promise I chose Prestige Flowers because of their advertised 24-hour Next Day delivery. The flowers did not arrive on the promised date, and the company later acknowledged the delay. Unfortunately, the delivery the following day made the order useless, as the celebration had already passed. When I requested a refund, I was told they “aim” to deliver on time but cannot guarantee it. That directly contradicts their main selling point. If you need flowers for a specific date, be aware that their 24-hour delivery promise may not be honoured.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your thoughts with us. I sincerely apologise for the inconvenience you experienced regarding our 24-hour delivery. It is our goal to provide timely service, and I regret that we did not meet that expectation in your case. Your feedback is important, and we will strive to improve our communication around delivery times. Warm regards, Katie

Posted 1 week ago

“Terrible product. Flowers that are delivered do not reflect what is advertised. Abysmal customer service. Ordered these for a birthday gift on Monday 1st to be delivered Thursday 4th, came the day after the persons birthday. Box was damaged and flowers also and stems where very sparse. The customer service team and florist manager seem to think the attached picture of the end product reflects what they advertised. I would not use these people. These flowers cost £37.00 including delivery”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order did not meet your expectations, particularly regarding the timing and quality of delivery. We strive to provide a product that brings joy, and I apologise for any disappointment this may have caused. A member of our review team has reached out via email. Warm regards, Katie

Posted 1 week ago

“Received these flowers from friends which was a lovely thought but so disappointed with the flowers . By day 3 they looked dead . All 3 roses had dropped as well as other flowers and were brown . Feel bad my friends spent their money on them .”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the flowers you received did not last as expected. We aim for our arrangements to bring joy, and I completely understand how disappointing this can be for both you and your friends. A member of our review team has reached out via email to assist further. Best wishes, Katie

Posted 1 week ago

“Easy to place an order and wide variety to choose!”

Helpful Report

Posted 1 week ago

Hello there, Thank you for your amazing 5-star review! We're thrilled to hear that you found it easy to place your order and enjoyed our wide variety of flowers. Warm regards, Prestige Flowers

Posted 1 week ago

“Don't use this company in the picture on the website theflowers look lovely a nice big bouquet but what turned up i could of got from a petrol station for £8 and I paid £45 with delivery. I even paid extra for a large bouquet I was very disappointed. I contacted them and after sending pictures of the flowers to them they said that I had been sent the right bouquet. I won't be using them again and would advise anybody else not to.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received did not match your expectations, and I can understand how disappointing that must be. We aim to provide high-quality arrangements, and I apologise that we fell short this time. Your feedback is invaluable to us, and we’ll take it into consideration for future improvements. Kind regards, Tom

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,494 reviews