Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,250 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot recommend Prestige Flowers based on my experience. The bouquet delivered bore little resemblance to the one advertised on the website. It was noticeably less full, had fewer feature flowers and lacked the overall presentation that persuaded me to place the order in the first place. While I understand that fresh flowers naturally vary and some blooms arrive in bud, those factors did not explain the significant differences between what was advertised and what was delivered. What disappointed me most was the company's customer service. Rather than addressing my specific concerns or the comparison photographs I provided, I received what appeared to be the same generic response multiple times, repeatedly referring to flowers opening over time without acknowledging the actual issue I had raised. After exhausting every attempt to resolve the matter directly, I had no option but to escalate my claim to PayPal who ultimately resolved the matter. I expect businesses to stand behind the products they advertise and to genuinely consider customer concerns rather than rely on template responses. Unfortunately, that was not my experience with Prestige Flowers, and I will not be using them again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re sorry to hear the bouquet didn’t match the website and that you felt the responses didn’t address your concerns. After further investigation, I can see our team advised you correctly. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I have used Prestige Flowers twice before,this is the third time for birthday bouquets, I have told the flowers arrive in wonderful condition, and are so beautiful lasting a lengthy time. We'll done Prestige an thank you.”

Helpful Report

Posted 1 month ago

Hello Elaine, Thank you for your kind words. We’re delighted to hear the birthday bouquets arrived in wonderful condition and lasted a long time. We appreciate you choosing Prestige Flowers again. Kind regards, Team Prestige Flowers

Posted 1 month ago

“My mother has received a condolence bouquet from family members for the sad loss of her husband, my step father who passed away suddenly a week ago today. She was then further distressed to see some of the flowers she'd received die within 2 days of receipt and the rest of the bouquet to badly deteriorate by day 5. Having lost her hubby, watching the flowers sent in his name also die seemed cruel. I complained to the company and they offered a £10 credit for a future order. I think they must have lost the plot. Needless to say, we declined the credit and I hope we never receive flowers from this company again. Heartless!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are sorry to hear of the disappointment you faced with this order. I can see you are in contact with our supervisors, and we will ensure this is resolved to your satisfaction. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“The vase was broken some of the flowers were wilted as it was a gift to me I have had to say everything was ok when it was not. The box was left lying down when it stated stand upright.”

Helpful Report

Posted 1 month ago

Hello, We’re sorry to hear about the broken vase, wilted flowers, and the box being left lying down. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Great value for money. Quick delivery. Easy ordering process..”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. We’re glad to hear you found great value, and that delivery and the ordering process were quick and easy. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Great service and delivery. Got help to change diver date so that was a huge help”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. We’re glad to hear that the service and delivery were great and that we could help with changing the delivery date. Kind regards, Team Prestige Flowers

Posted 1 month ago

“When l wish to purchase flowers for occasions l just go to Prestige with confidence. Everything just sorted for me.”

Helpful Report

Posted 1 month ago

Hello Ann, Thank you for sharing your experience. We’re glad to hear that you feel confident purchasing from Prestige Flowers and that everything is sorted for you. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Order process was straightforward”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. We’re glad to hear the order process was straightforward. Kind regards, Team Prestige Flowers

Posted 1 month ago

“The flowers arrived on time and looked really nice and healthy. The message card and care guide inside the box made it look extra nice and premium.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. We’re delighted to hear the flowers arrived on time and looked healthy, and that the message card and care guide added a nice, premium touch. Kind regards, Team Prestige Flowers

Posted 1 month ago

“The expendience is difinitive”

Helpful Report

Posted 1 month ago

Hello, Thank you for the feedback. We appreciate your review of our service. Kind regards, Team Prestige Flowers

Posted 1 month ago

“If you want the best choose the best. Quality flowers at realistic prices delivered on time even when ordered last minute”

Helpful Report

Posted 1 month ago

Hello, Thank you for the fantastic feedback. We’re glad to hear you were happy with the quality of the bouquet and experienced timely delivery. We appreciate your review! Kind regards, Team Prestige Flowers

Posted 1 month ago

“Bloom is a lovely shop I always see things that I like”

Helpful Report

Posted 1 month ago

Hello Lucy, Thank you for sharing your experience. We’re glad to hear you find Bloom a lovely shop and that there are always things you like. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Purchased flower from these in February as I could earn cashback. 8 weeks is the cashback timeframe. Now in July and they STILL haven't paid what I am owed! AVOID this company! False advertising.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We do not, and have never, offered cashback on orders placed through our website. It is possible that the cashback offer you saw was part of a third-party advertisement or promotion that is not affiliated with our company. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Disappointed with my recent experience. I ordered a £50 bouquet which unfortunately arrived very late was supposed to come 7am- 11-30 then actually arrived at 8pm with several flowers already dead or in poor condition. I contacted customer services straight away and provided photographs. The company offered a £15 partial refund or a replacement. I tried to reach a compromise by offering to accept a £30 refund, but this was refused and I was told they could offer nothing further. I’m disappointed with both the quality of the bouquet on arrival and the way my complaint has been handled. Based on my experience, I wouldn’t order from them again. This was my 20 th wedding anniversary and I had never bought flowers on line before the quality was poor. The supermarket flowers are far superior!”

Helpful Report

Posted 1 month ago

Hello Tony, We’re sorry to hear about the late delivery and the condition of the bouquet, and that our handling of your complaint didn’t meet your expectations. We understand how disappointing this was, especially for your anniversary. A member of our reviews team has reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Great flowers as always.”

Helpful Report

Posted 1 month ago

Hi, Thank you for the lovely feedback. We’re glad you think the flowers are great as always. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Really disappointed with the bouquet delivered. medium bouquet and stems were not the quantity stated, very few flowers and some wispy bits. Information and picture misleading.”

Helpful Report

Posted 1 month ago

Hello Ruth, We’re sorry to hear the bouquet didn’t meet your expectations and that the quantity seemed inconsistent with what was stated and appears to be misleading. I can see you have been in contact with our customer support team. Warm regards, Team Prestige Flowers

Posted 1 month ago

“Super healthy”

Helpful Report

Posted 1 month ago

Hi Pamela, Thanks for the feedback. We’re glad to hear the flowers are super healthy. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Always comes on time for the special occasion thank you”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your kind feedback. We’re glad the delivery was on time for the special occasion. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I have always had such good service and the flowers always look amazing. 🤩 Thank you”

Helpful Report

Posted 1 month ago

Hi Heather, Thank you for your wonderful feedback. We’re thrilled to hear the service and flowers have always looked amazing. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Order was exactly as described, delivered quickly & recipient happy. Would definitely use this company again.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your wonderful feedback. We’re glad the order matched the description, delivery was quick, and the recipient was happy. We appreciate your support and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 274,250 reviews