Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,829 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered the flowers 2 weeks before my mum’s birthday. They did not show up! I emailed (prestige) and was told they can’t guarantee they’ll deliver on time. You had 2 weeks to deliver them! Another excuse I got was the delivery was left with a neighbor. Nope! My mum found them in the back garden! Another excuse,was, they tried knocking and ringing the doorbell. Nope! My mum has a small dog and goes ballistic whenever there’s someone at the door. I upgraded my order and it should have been a lot bigger,than,what my mum received! The amount of ,absolute garbage , they said was infuriating! The customer service was horrible! I want to give zero stars on this review. But i can’t. Regards, M. Slichter”

Helpful Report

Posted 1 month ago

Hello Michelle, We’re very sorry your mum’s birthday order didn’t arrive as expected and for the confusion around the delivery. This isn’t the experience we aim to provide, and we understand how disappointing this must be. A member of our reviews team has been notified and will be in contact to resolve this promptly. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Brilliant”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled you had a 5/5 experience. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“There was less than 50% of the flowers/heads/foliage in the actual bouquet delivered when compared to the picture put forward on the ordering page.”

Helpful Report

Posted 1 month ago

Hello Andrew, We’re very sorry to hear that the bouquet did not meet the photograph and your expectations. This isn’t the experience we aim to provide, and we understand how disappointing this must be. A member of our reviews team has now reached out to you. We hope to come to a satisfactory resolution. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I do not recommend using this company. For the second time, they did not deliver the flowers on time. Instead of 17 January, they delivered them on 19 January. The photo expectation and reality are simply a nightmare!!!”

Helpful Report

Posted 1 month ago

Hello Alex, We’re very sorry to hear your order did not arrive on the promised date again and that the delivery did not meet your expectations. This isn’t the experience we aim to provide, and we understand how disappointing the delay and the mismatch with the photo can be. A member of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I believed Prestige when they said they would deliver my order on my chosen date. i HADN'T READ THEIR SMALL PRINT. Prestige do not considered an item late unless more than two days beyond the agreed delivery date. It was not even a next day delivery. I placed order on Friday 9th and it was promised for Sunday 11th, the essential day. On Saturday 10th I received an email from Royal Mail, of all people, to say my flowers were with them and they would deliver on Tuesday 13th. I emailed and received an acknowledgement email on Saturday with a further email with incorrect facts the next day, ALL worded beautifully but advising me that if i had read my small print it says , NO GAURANGEE of delivery date they only consider it late if it is more than two days late. I was left disappointed with my family members not realizing that I had in fact remembered the important anniversary. POOR SERVICE I HAD SO MANY ALTERNATIVES TO OPT FOR i REALLY REGRET ORDERING WITH PRESTIGE.”

Helpful Report

Posted 1 month ago

Hello Sheila, We’re very sorry to hear about the missed delivery date and the confusion around our terms. This isn’t the experience we want for our customers, and we understand how important the timing was for your anniversary. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Rosie

Posted 1 month ago

“Easy to use website and a good selection of flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re pleased you found the website easy to use and the selection of flowers good. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Exellent service and wonderful flowers Have recommended them to many freiends/family.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled you had excellent service and wonderful flowers. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“So pleased to find a company that would deliver to a remote Cornwall destination for a Birthday treat.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled you were pleased to have delivery to a remote Cornwall destination for a birthday treat. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I ordered a hamper for a Christmas gift. I placed (and paid for) the order in mid November with a delivery date in December. Fast forward to 20th December and still no hamper. Customer services were awful and then finally agreed to send a replacement next day delivery so it arrived before Christmas. My original choice was out of stock so was asked to choose another of a similar value from a list- which I did. Once I had chosen they then tried to charge me for the difference in price and next day delivery. I refused because it was not my fault it hadn’t been delivered and asked for a refund instead. This was rejected. Christmas came and went and I was then out of pocket by my original order cost plus having to go and buy a new gift. Prestige Hampers wouldn’t accept any responsibility and refused a refund or replacement (because I rejected the offer of flowers to replace the hamper I now didn’t need). Luckily I got some very very good advice from Citizens Advice and sent them a letter before action which eventually after a month has now finally resulted in my refund.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear about the issues you experienced with your order and the frustration it caused during the festive period. This isn’t the service we aim to provide. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Wish I had read the reviews before ordering as I would not have wasted my money. These flowers were for my Daughter’s special birthday from her Son who has severe learning difficulties and obviously cannot buy them himself. She opened the box and the look on her face told a thousand words. Wilted, petals missing, weary. I thought they had come from a garage. Never again, complained but just keep wanting pictures and as I have been very poorly, I don’t have the energy to keep doing this.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear about the poor quality of the flowers and the impact this has had on such a special occasion. I can see you have been in contact with our customer support team, and this has been resolved. Kind regards, Team Prestige Flowers

Posted 1 month ago

“***DO NOT ORDER FROM THIS COMPANY*** These flowers were ordered for a special purpose, which now feels completely wasted. When I complained via the email address provided and included photos, I was told the flowers were “fine” and that the images on the website don’t actually reflect what customers receive. The arrangement was sparse, with several flowers already brown and wilted on arrival. They were delivered on Thursday and had to be thrown away by Sunday — and that was only because my mum tried to make them last. Poor quality, dismissive customer service, and a product that did not match what was advertised. I will never order from this company again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry to hear about the quality and that the arrangement did not match what was advertised. I can see our reviews team has been in contact and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 1 month ago

“BE WARNED next day delivery basically does not apply to Scotland - What a waste of money and then to be offered a “refund” to my online account - living in Scotland flowers would not be delivered next day. Stick with other genuine suppliers especially if you live in Scotland - ps delivery was for 30 mins from the border to England - who do offer a next day delivery service”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry to hear about the delivery issue to Scotland and that the experience did not meet your expectations. After further investigation, I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Just love prestige flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled you love Prestige Flowers. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Don’t Order From This Company I wish I had read the reviews before ordering from Prestige Flowers. I paid £35 for a bouquet and received a very small arrangement consisting of a few poor-quality stems, nothing like what was advertised. It looked more like something you would buy from a corner shop for a fraction of the price. I contacted the company and provided a very clear photograph comparing what was delivered with the advertised bouquet. The responses were dismissive, and the resolution offered was a £10 online credit. Given the quality of the product received, I have no reason to place another order ever! I would recommend saving your money and ordering from a reputable local florist instead.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry to hear that your bouquet did not meet expectations and that our resolution did not help. A member of our reviews team has now reached out to assist with a suitable resolution. Kind regards, Team Prestige Flowers

Posted 1 month ago

“My Grandma loves flowers and has a sweet tooth, so being able to add a nice box of chocolates or even cake to the order just makes it a little bit more special. Next day delivery worked a treat too.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're glad you enjoyed the option to add chocolates or cake and that the next-day delivery worked well for you. If there's anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I have had a couple of bouquets from Prestige now and have been very disappointed. Hardly any flowers and not in the best condition, only last a couple of days, its very difficult to tell someone who sent you the flowers they are not up to scratch, quite embarrassing but I am going to have to tell my son as I do not like him wasting his money. Unfortunately the site is not allowing me to upload the photos”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Tom

Posted 1 month ago

“Shocking Quality flowers, half the size we ordered. Customer service rubbish. Offered £10 credit back(not cash) against a future order. Denied me my statutory rights since I 'agreed to their terms and conditions ' which apparently means they are above the Consumer Rights Act. Do NOT touch this company. The photos show what was ordered and what was received.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We regret that the bouquet did not meet expectations for a sympathy gift. We're sorry the flower quantity and quality were disappointing, and that customer service didn't resolve the issue. A member of our reviews team has reached out. We hope this can be resolved. Kind regards, Rosie

Posted 1 month ago

“Awful customer service when flowers did not arrive. They were four days late and when they finally arrived they look nothing like the picture. I will not use them again”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re sorry to hear your flowers arrived four days late and didn’t match the pictures. This isn’t the standard we aim for, and we apologise for the disappointment and any inconvenience caused. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Very easy to order and at reasonable prices. Highly recommend”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re glad you found ordering easy and the prices reasonable, and we’re delighted you’d highly recommend us. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Very good service”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re glad you had very good service. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 273,829 reviews