Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,487 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,487 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a large bouquet for a special occasion. The pictures looked good and they offered next day delivery so I tried them. However when the flowers arrived they looked nothing like the photo advertised, they just looked like a small bunch of flowers from a newsagents, I though they had sent the wrong ones at 1st but upon asking they said no its right which I couldn't believe for the price, i wondered what a small bunch would look like if this was large. Don't buy if you want impact as they don't look anything like the photos. Positive, the customer service lady was very polite.”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear that your bouquet did not meet your expectations, especially for such an important occasion. We understand how disappointing it must have been to receive something that didn’t reflect what you saw online. While we’re glad to hear our customer service team treated you politely, we want to assure you that your comments regarding the size and presentation of the bouquet have been taken seriously and will be reviewed with our team. Thank you again for your feedback—it helps us improve and ensure we provide the quality our customers deserve. Best wishes, Katie

Posted 4 days ago

“The amount I paid for the bouquet for it to arrive looking like something I could purchase from a petrol station for a fraction of the price is absolutely abysmal, £40 for a small bouquet and a pitiful bar of chocolate thinner than a hair, all down the drain.”

Helpful Report

Posted 4 days ago

Hello Llinos, Thank you for taking the time to leave a review. We’re truly sorry to hear that you were disappointed with your recent order. This is not the standard we aim to deliver, and we understand how frustrating it must feel when your expectations aren’t met. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Katie

Posted 4 days ago

“Ordered the ‘Rose Serenade’ flowers for my mum going through a traumatic period in her life and the flowers were not how the were described or looked online. They were delivered with the bare minimum flowers in the bouquet. Very disappointed as they were rather expensive.”

Helpful Report

Posted 4 days ago

Hello, I’m really sorry to hear that your experience with the Rose Serenade bouquet did not meet your expectations. It's clear that we fell short in providing the quality and representation that you expected, and for that, I sincerely apologise. We truly appreciate your feedback, as it helps us improve our offerings. Warm regards, Tom

Posted 4 days ago

“Just had flowers delivered for my terminally ill mother in law and I'm sorry they've got better bunches in my local morrisons for £15 . Very disappointed will be letting the person know who sent them”

Helpful Report

Posted 5 days ago

Hello Angela, I’m truly sorry to hear that the flowers you received did not meet your expectations. We strive to provide beautiful arrangements that bring joy, and it’s disappointing to learn we missed the mark this time. Your feedback is invaluable, and I will be sure to pass it on to our team for improvement. We kindly ask that the named recipient contact us directly at enquiries@prestigeflowers.co.uk, providing images of the flowers along with the delivery details, and including “REVIEW” in the subject line. Warm regards, Rosie

Posted 5 days ago

“Could someone please answer my email the flowers sent received Friday 5th September by Monday 8th the flowers were almost dead very unusual for Prestige Flowers my best friend uses them regularly via USA I really do not want to go back and let here know what poor quality they were this time”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. We’re truly sorry to hear that the flowers you received did not meet the high standards you expected from Prestige Flowers. We understand how disappointing it can be when things don’t go as planned, especially when making a special gesture for a friend. I have searched our system, and we cannot locate an email from your email address. However, I have reached out directly. Warm regards, Ellie

Posted 6 days ago

Helpful Report

Posted 6 days ago

“I ordered s nice bouquet and received something else,not happy as when someone is ordering the flowers sugestI expect to look like that but nothing looks like in your picture”

Helpful Report

Posted 6 days ago

Hello Claudia, Thank you for your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations. We understand how important it is for the flowers to reflect what you've selected, and we sincerely apologise for any disappointment this has caused. A member of our customer service team will reach out to you shortly to discuss this. Warm regards, Katie

Posted 6 days ago

“Disappointed with flowers that were delivered looked nothing like flowers ordered. I ordered a full bouquet but what I received certainly was not”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear that the flowers you received did not match your expectations or the bouquet shown online. We completely understand how disappointing this must have been, and we sincerely apologise for the upset caused. A member of our customer service team will be reaching out to you directly to look into this further and help resolve the issue. Best wishes, Katie

Posted 1 week ago

“The flowers were not fresh and they’ve were much fewer than they appeared at the website. Very disappointed.”

Helpful Report

Posted 1 week ago

Hello Maria, I’m really sorry to hear that the flowers you received were not fresh and did not meet your expectations. It's disappointing for us as well, as we aim to provide high-quality arrangements that match what we showcase on our website. Your feedback is vital, and we will address these concerns to ensure improvement. I can see that this is already being looked into by our customer service team. Best wishes, Rosie

Posted 1 week ago

“Don’t Rely on Their 24-Hour Delivery Promise I chose Prestige Flowers because of their advertised 24-hour Next Day delivery. The flowers did not arrive on the promised date, and the company later acknowledged the delay. Unfortunately, the delivery the following day made the order useless, as the celebration had already passed. When I requested a refund, I was told they “aim” to deliver on time but cannot guarantee it. That directly contradicts their main selling point. If you need flowers for a specific date, be aware that their 24-hour delivery promise may not be honoured.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your thoughts with us. I sincerely apologise for the inconvenience you experienced regarding our 24-hour delivery. It is our goal to provide timely service, and I regret that we did not meet that expectation in your case. Your feedback is important, and we will strive to improve our communication around delivery times. Warm regards, Katie

Posted 1 week ago

“My flowers, arrived by fedex 3 days late in france, apparently only half the address was on there, ( how that happened i don't know, as i put the full address) there was a telephone number which could have been used to call my son straight away, (if as they said no complere address) by the time they called the cream flowers were brown. It was for their 1st wedding anniversary, very dissappointing.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the delays and issues with the delivery of your flowers, especially for such a special occasion as your son's anniversary. It’s disappointing to learn that the order did not reflect the high standards we strive to maintain. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Tom

Posted 1 week ago

“The flowers that arrived looked nothing like the one I placed the order for & some look worse for ware. The price ok, but they kept wanting you to up grade your order & delivery was on top. The delivery was on time this is by Royal Mail though.”

Helpful Report

Posted 1 week ago

Hello Melissa, Thank you for your feedback. We're truly sorry to hear that the flowers you received did not match your expectations. It’s our goal to provide quality products that delight our customers, and we appreciate you highlighting the issues you faced. Your comments regarding the upgrade offers and delivery fees are valuable to us, and we will take them into account moving forward. A member of our review team has reached out via email. Warm regards, Tom

Posted 1 week ago

“Not happy at all with flowers sent to my mum. Not worth £50. Flowers were pretty but extremely over priced for what was received.”

Helpful Report

Posted 2 weeks ago

Hello Jo, Thank you for your feedback. We’re sorry to hear that you found the flowers for your mum to be disappointing and not reflective of their price. We strive for high quality, and it’s concerning to know we fell short in your case. Your comments are valuable to us as we aim to improve our offerings. Please could you send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 weeks ago

“Extremely disappointed! An appalling state of affairs:-Flowers were half-dead when delivered. Flower heads just fell off on some without ever opening. Bunch was nowhere near the size I was expecting from the picture and the price! I had arranged for these to be delivered as coming from my Autistic Grandson for his Mother's birthday as he wanted to do this special surprise for her (unable to do this for himself)and I had completed the message card accordingly on the website. However, no card or message was delivered with the flowers so my Daughter had no idea who they were from until I arrived and due to my Grandson's problems, he had forgotten all about our arrangement so was unable to enlighten her. I wish I had read some of the reviews viewed here now and agree with them....will never use this company again. They certainly did not meet their mantra of priding themselves on "delivering happiness" to this customer.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience with us. We are truly sorry to hear about the condition of the flowers and the missing message card. It’s upsetting to learn that your grandson's thoughtful surprise didn’t come together as intended. We pride ourselves on delivering high-quality products and ensuring that our service matches our customers' expectations, and we regret that we fell short in your case. We are currently looking into these matters to ensure it doesn’t happen again. Please reach out to enquiries@prestigeflowers.co.uk with your order number and “REVIEW” in the subject line so we can address your concerns directly. Please also include some images of the bouquet in your email. Warm regards, Katie

Posted 2 weeks ago

“Flowers delivered 2 days after confirmed delivery date. Paid for delivery for specific day. Paid for extra flowers but ended up looking like a £7 bunch from asda. Starting to wilt and die They make it out that you will receive a fantastic bouquet but really falls flat. They were bought for our anniversary spent over £40 plus extra for more flowers. The wife is not happy with what we received as per picture showing what you are getting on website is not true.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, orders can occasionally take a little longer in transit, as noted on our website. I’m very sorry for this and for any disappointment it may have caused. We’re also sorry to hear about the condition of the flowers. Please could you send some images of the bouquet, along with your order number, to enquiries@prestigeflowers.co.uk with ‘REVIEW’ in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 weeks ago

“Rubbish…ordered flowers on the 19th to be delivered on the 24th…they didn’t pay for a weekend delivery so turned up on the 26th…they posted them on the 23rd….by the time the flowers got here they were half dead, no water or light for 4 days…..waste of time…..”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, orders can sometimes take a little longer in transit, as noted on our website. I’m very sorry for this and for any disappointment caused. I’ve located your order and can see that our customer service team has requested some photos of the bouquet so we can assist you further. We hope to resolve this for you as quickly as possible. Best wishes, Rosie

Posted 2 weeks ago

“I appreciate that a customer has to pay for the delivery and card but the flowers for my daughter's 1st wedding anniversary were honestly not really any different from a bunch of flowers from Tesco's that costs £10.00! I expected more flowers in it. Some of the rose buds were going brown, why are they not put in water?”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience with us. We’re sorry to hear that the flowers did not meet your expectations for such a special occasion. We understand how important quality is, especially for a wedding anniversary. We appreciate your feedback regarding the condition of the flowers upon arrival, and we will definitely address this with our team. Your satisfaction is important to us, and we strive to improve our services based on your comments. Warm wishes, Katie

Posted 2 weeks ago

“Less than average presentation and quality of flowers for a high price, disappointed with my second order, will not be ordering again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts with us. We are genuinely sorry to hear that your recent experience did not meet your expectations. We strive to provide beautiful flowers and exceptional service, and it’s disappointing to learn we fell short on this occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm regards, Katie

Posted 3 weeks ago

“The roses looked like they were going over and the lillies weren't anywhere near to opening. By the time the lillies open, the roses will be brown. Plus it just didn't look like it was put together nicely. Also, the card wasn't very good: the writing was small and could have been better positioned. I usually give a lot of leeway when ordering online, so it's rare I complain. It just felt like a lot of money for a non too good product. Sorry. Plus, I couldn't upload a photo.”

Helpful Report

Posted 3 weeks ago

Hello Tracey, Thank you for your feedback. We’re really sorry to hear that the flowers didn’t meet your expectations and that the presentation and card writing were not up to standard. We strive to provide fresh and beautifully arranged blooms, and it’s disappointing to learn that we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm wishes, Rosie

Posted 3 weeks ago

“Not a great bunch or flowers really. I opted for the large (extra payment) I feel I may have been sent small , if not I do wander what the small must look like. Chocolates fine, vase fine, flowers look like I could of bought from my local spar shop for half the price.”

Helpful Report

Posted 1 month ago

Hello Ollie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the flowers did not meet your expectations and that you felt the size was not what you anticipated. Your experience matters to us, and we appreciate your input regarding the quality of the bouquet. We'll take this on board to improve our offerings in the future. Warm regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 273,487 reviews