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Prestige Flowers Reviews

4.5 Rating 268,193 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,193 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 4th April 2024

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

Prestige Flowers 5 star review on 8th March 2024

Prestige Flowers 5 star review on 3rd March 2024

Prestige Flowers 5 star review on 1st March 2024

Prestige Flowers 5 star review on 15th February 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using Royal mail to deliver flowers upto 7.30 at night isn't a great idea. The receiver worked all day from 7.am to 7.20p.m. at the address where they were requested to be delivered to Which I thought would have been an ample time slot to get them. Apparently not”

Posted 1 day ago

Hello Michael, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Rosie

Posted 22 hours ago

“Flowers arranged ok and most were fine but the roses were past there best which is not acceptable on day 1. The box they came in was damaged and completely sodden. Overall very poor quality for the price and I will not be using prestige flowers again.”

Posted 1 day ago

Dear Brian, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly apologise for the issues you encountered. We're sorry to hear that some of the roses in your arrangement were not up to standard on day one. This is certainly not acceptable, and we regret any disappointment this may have caused. Additionally, we apologise for the damaged box your flowers arrived in; this is not the level of quality we strive to deliver. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Tom

Posted 21 hours ago

“Flowers Wernt in the best of condition and lots where already wilted and definitely not worth the money Vich was still very small despite paying for a medium size”

Posted 2 days ago

Hello John, Thank you sincerely for taking the time to share your recent experience with Prestige Flowers. We truly appreciate customers like yourself who provide valuable feedback, helping us improve our services. We want to apologise for the unfortunate shortcomings you encountered with the condition of the flowers received. It disappoints us to learn that they were not up to the standards we strive to maintain. A wilted bouquet and flowers not being in their best condition certainly don't align with the quality and value we aim to deliver. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 day ago

“Good website easy to navigate flowers did come in time for birthday, however have to say slightly disappointed with what arrived. Did really expect a better bunch than that for nearly 60 quid including cheap chocolates and a simple vase.”

Posted 2 days ago

Dear Sean, Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate your valuable input and apologise for any disappointment caused by the quality of the product that was delivered. We sincerely apologise for falling short of your expectations. It is our top priority to ensure that our customers receive the finest quality products and superior customer service. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can look into this for you. Thank you once again for bringing this matter to our attention. We value your feedback and look forward to rectifying this situation. Best regards, Rosie

Posted 1 day ago

“The flowers arrived in good time. Packaged very well. However, when the box was opened, the delivered flowers were nowhere near as nice as the ones I chose. Very disappointed.”

Posted 2 days ago

Hello Kenneth, thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate your valuable input and are sorry for the disappointment caused by the flowers you received not meeting your expectations. We are pleased to hear that the flowers arrived promptly and were well-packaged. However, it is truly regrettable that the delivered flowers did not match up to the ones you had chosen. We understand how crucial it is for the arrangement to reflect the high standards we strive to maintain. I have located your order and contacted you via email to look into this for you. Best wishes, Ellie

Posted 1 day ago

“There seems to be a problem with selecting addresses when the post code is entered. It does not show all addresses. You had to enter it manually. Also some screens are not clear as to what you have to do to move on. Very poor. I was not confident that the correct address details had been accepted”

Posted 2 days ago

Hello Lesley, thank you for taking the time to leave a review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 2 days ago

“I bought my mum a bunch of flowers, when they came they were lovely although they only arrived 2 days ago and already they are dying, the roses have browned and are crispy and the leaves have started falling, I was previously bought flowers off this website and the same thing happened they were all dead within 4 days after they arrived and for the cost of them I think this is ridiculous. I thought I’d give the website another go but now I don’t even know why I wasted the money. The box also came damaged it was all busted when it arrived and holes in it.”

Posted 3 days ago

Hello, Thank you for your review. We are very sorry to hear that some of your arrangements were a poor condition after a couple of days. The quality and longevity of our flowers are very important to us, so it is very disheartening to hear this. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 days ago

“Royal mail delivery is really bad, no point getting birthday flowers and card at the end of the day. The flowers were in poor condition. Some with damage and brown specks on them. The chocolates are great but overall fairly poor. Flowers not up to standard. The system will not allow me to upload the pic's.”

Posted 5 days ago

Hello Lee, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I am also sorry to hear you were unhappy with the flowers. if not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 days ago

“I'm hoping when the flowers actually arrive they are better than the reviews I have just read! They were supposed to be delivered today, but because they are delivered by a third party, prestige are not responsible! Passing the buck I hear you say. Definitely! Even if the flowers are amazing, when they do arrive, I would not use this company again!”

Posted 6 days ago

Hello, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I have located your order and can see that delivery was attempted on the chosen date and the following day but the address was inaccessible. We do apologise for this. If there are any issues with the flowers due to this, please could you send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 3 days ago

“Asked for the flowers to be delivered on the 19/04/24 because it was our daughter's 50th birthday but they just didn't arrive. Really upset about it as it wasn't cheap. Hopefully they might arrive tomorrow but not holding my breath as it's a Saturday.”

Posted 6 days ago

Hello Mrs Tobin, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that your order was delivered the following day. Best wishes, Katie

Posted 3 days ago

“Paid extra for upgrade to Medium, looked like a £5 bouquet from a supermarket and also paid extra for delivery before 1PM, they arrived around 3PM. Overpriced flowers and paid extra for early delivery, what cost me £39.48, was worth about £10 if that.”

Posted 6 days ago

Hello Mr King, Thank you for taking the time to leave a review. We are very sorry for any disappointment caused on this occasion. I have checked the tracking link and can see that the order was delivered at 11:12 am. We are sorry to hear that you were disappointed with the flowers. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you. Best wishes, Rosie

Posted 6 days ago

“Your website is awfull! Selection of gifts good but trying to pay is a nightmare. The chat line is next to useless and trying to use the telephone line not possible. Noone answers. I am surprised anyone places repeat orders with you!!”

Posted 1 week ago

Dear David, Thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to share your concerns with us. We would like to extend our sincere apologies for the issues you faced while trying to make a payment on our website. We also apologise for the ineffective chat line and the unavailability of our telephone line. This is not the level of service we strive to provide, and we deeply regret that we fell short of your expectations. Once again, we appreciate your feedback and thank you for bringing these issues to our attention. We genuinely value your business and hope to have the opportunity to serve you better in the future. Best regards, Prestige Flowers Customer Support Team

Posted 1 week ago

“Your website is incredibly slow snd your chat bot keepd getting in the way. A simple task was painful.”

Posted 1 week ago

Dear Irene, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards, Tom

Posted 1 week ago

“Disappointing. The amount of blooms received were far less than the amount that was portrayed in the picture of what was being sold - blooms were already well developed and for the amount of money charged, plus postage was not worth it. I wanted these as a special birthday gift for a family member who had not been at all well, and they didn’t come up to the mark - in fact I would say it was almost false advertising. Totally overpriced!”

Posted 1 week ago

Thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to share your thoughts with us. We would like to extend our sincerest apologies for the disappointment you encountered with the amount of blooms received in comparison to what was portrayed in the product image. We understand how this could have diminished the experience of your family member's special birthday gift. We deeply regret that we fell short of meeting your expectations, and we apologise for any inconvenience caused. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 1 week ago

“Flowers themselves OK but the quantity I received looked nothing like the website image. Looked about half less to me. For the price, really not worth it. I was disappointed as I've bought before. Sorry, but next time I'll buy from Tesco or M&S. A £15 bouquet from Tesco was way better.”

Posted 1 week ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion as our customer. We would like to sincerely apologise that the quantity of flowers you received did not meet your expectations. We understand how disappointing this must have been, especially considering your previous positive experiences with us. We strive to provide our customers with the highest quality and most accurate representation of our products, and we apologise for falling short on this occasion. Once again, we apologise for any inconvenience caused, and we sincerely hope to have the opportunity to restore your trust in Prestige Flowers. Kind regards, Tom

Posted 1 week ago

“flowers arrived on time but three days later 15% were dying Customer Service did not care offered £10. Voucher so must be used to poor quality”

Posted 2 weeks ago

Dear Colin, thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your feedback and value your opinion as it helps us improve our services. We would like to express our deepest apologies for the issues you encountered with your recent order. We understand that it must have been disappointing to receive flowers that arrived on time but unfortunately started to wither after three days. This is certainly not the quality we strive to deliver, and we are truly sorry for the inconvenience caused. I have located your order and contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 1 week ago

“Sadly not the hand tied I was expecting, was sent via Royal Mail and as no one was in the ‘box’ was not left, only option was 2 days later. Missed Birthday gift.”

Posted 2 weeks ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the bouquet not being hand-tied as expected, and for the delivery mishap that resulted in the missed birthday gift. This certainly does not meet our usual high standards, and we understand how important it is for you to trust us on such an important occasion. While we understand that the experience of receiving an open bouquet may be missed when it arrives in a box, we firmly believe that this method is essential to guarantee the lasting enjoyment of our floral arrangements. Rest assured, when you open the box, you will be greeted by a stunningly arranged bouquet that has been diligently preserved during its delivery. Warm regards, Tom

Posted 2 weeks ago

“Very disappointed with the flowers i ordered for my son & daughter in laws wedding anniversary! Not at all like the picture on your website! I was unable to upload my photo of the flowers they received!!”

Posted 2 weeks ago

Dear Lynn, thank you so much for taking the time to provide your feedback regarding your recent order with Prestige Flowers. We would like to sincerely apologise for the disappointment you faced with the flowers you ordered for your son and daughter-in-law's wedding anniversary. We understand that the arrangement did not match the picture displayed on our website, which is not the level of quality and accuracy we strive for. We apologise for any inconvenience this may have caused. I have located your order and can see that our customer service team have responded to your email. Once again, thank you for reaching out to us with your concerns. Best wishes, Rosie

Posted 2 weeks ago

“I didn't like your site. difficult to see the price of the bouquet. screen was crowded with too many options and I sent an added extra by mistake.”

Posted 2 weeks ago

Hello, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 2 weeks ago

“Delivery was on time, however, £40 for 2 lillies and 4 roses seems a little over priced! I understand the delivery cost was in that but even paying £30 for such a small bunch of flowers is ridiculous.”

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honest review and value your opinion. First and foremost, we would like to apologise for any inconvenience or disappointment caused by the flowers received. We understand how important it is to feel that you are receiving good value for your money. We genuinely apologise for any frustration this may have caused. We always strive to offer a wide range of flowers at affordable prices, and we regret that we fell short in this instance. We appreciate you bringing this matter to our attention. Once again, thank you for taking the time to share your thoughts. Warm regards, Katie

Posted 2 weeks ago

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Prestige Flowers is rated 4.5 based on 268,193 reviews