Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,153 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,153 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Poor Service and Disappointing Resolution I ordered a large luxury arrangement, but the recipient received a medium (definitely not luxury) bouquet—barely generous enough to fill a standard vase. The only compensation offered was the price difference I had already paid. No accountability, and no effort to make things right. Very poor customer service with zero regard for customer satisfaction. A thoroughly disappointing experience. I won’t be ordering again.”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the bouquet didn’t meet the luxury standard you expected and that our resolution didn’t satisfy you. It’s always our goal to provide excellent service and ensure our customers feel valued. We take your feedback seriously and will be reviewing this internally to improve our future service. Best wishes, Rosie

Posted 2 days ago

“The good points: very good website, fast service, and quick and efficient response to queries. The bad points: My flowers were damaged in transit and arrived in a battered box. The actual arrangement appeared very sparse for a “large” bouquet. I was able to get a voucher for the damage (fair enough), but on review of my photos, I was told that the size was correct. Now I’m looking at other recent reviews I’m seeing the same comment regularly. I don’t feel what I got was anywhere near value for money”

Helpful Report

Posted 1 week ago

Hello David, Thank you for taking the time to share your experience with us. We're glad to hear you appreciated our website and fast service, but we're sorry that the flowers did not arrive in the expected condition and did not meet your expectations regarding size. Warm regards, Rosie

Posted 6 days ago

“Disappointed with the flowers, on my wife’s birthday she received a few bunch, prestige was the worse, paying over £50 large, doesn’t seem like it’s worth that. Definitely will avoid prestige flowers next time around. Tried uploading pic but it says can’t upload the files.”

Helpful Report

Posted 1 week ago

Hello Mario, We’re very sorry to hear about your disappointment with the flowers. It’s certainly disheartening to know they did not meet your expectations, especially on such a special occasion. We strive to provide quality blooms and it appears we fell short this time. Thank you for sharing your feedback with us; it’s essential as we work to improve our service. We hope to have the opportunity to regain your trust in the future. Best wishes, Katie

Posted 6 days ago

“Flowers looked nothing like the picture. Pathetic little bunch for £35! Very disappointed.”

Helpful Report

Posted 1 week ago

Hello T, We’re really sorry to hear that the flowers did not match what you expected, and we understand how disappointing it can be to receive something that feels inadequate. Your feedback is vital for us as we aim to provide better experiences for our customers, and we will certainly take your comments on board to improve our service. Thank you for sharing your thoughts, and we hope you might consider giving us another chance in the future. Warm regards, Katie

Posted 1 week ago

“Inclusive of £5.99 delivery I paid £36.98 for Joy reduced from £39.99. The reason its reduced is so are the flowers. I knew the bouquet wouldnt be massive, but im extremely disappoint by what was sent. Mostly green button poms. Will not be using this company again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the bouquet you received did not meet your expectations. We understand how disappointing it is when a gift doesn't convey the thoughtfulness intended. Your comments regarding the size and selection will certainly be shared with our team as we strive to improve our offerings and ensure customer satisfaction. We hope you’ll consider giving us another chance in the future. Warm regards, Katie

Posted 1 week ago

“The sunflowers were of a really poor quality. They didn’t open fully and died within a few days looking very sad. The care instructions were followed to a tee also. Really disappointed as I bought them in lieu of a present!”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that the sunflowers did not meet your expectations and appreciate you following the care instructions. It’s disappointing to learn about the quality issues, especially since they were meant for a special occasion. Your experience matters greatly to us, and we will take your comments into account to enhance our product quality. Warmest wishes, Katie

Posted 1 week ago

“This website is too complicated also there is not a possibility to review your orders”

Helpful Report

Posted 1 week ago

Hello Ian, Thank you for your feedback. We're sorry to hear that you found our website complicated and that you weren't able to review your orders. We appreciate your comments as they help us recognize areas where we can make improvements. We aim to provide a smooth and user-friendly experience, and your insights will help us enhance our platform. Kind regards, Rosie

Posted 1 week ago

“Sadly I was looking to send artificial flowers to a close friend who will be in hospital for some time. Being a nurse I am aware that real flowers pose an infection risk. I clicked a link saying artificial flowers on the site and unknowingly sent real flower.. sadly she could not be given these flowers. Please be aware of this as despite communication I have not been offered any recompense.”

Helpful Report

Posted 1 week ago

Hello, I’m really sorry to hear about the confusion with your order regarding the artificial flowers for your friend. It’s important to us that our customers have a positive experience, and I apologize for any distress this situation may have caused. Your feedback about the miscommunication is invaluable, and we will certainly look into this to improve our website’s clarity in the future. If there’s anything more we can do to assist you, please feel free to reach out. Warm regards, Rosie

Posted 1 week ago

“Fast and efficient delivery but photos very misleading. Ordered a large bouquet of rose serenade and was a very small amount of flowers comparing to photos shown online. Can get similar size bunch for third of the cost from local supermarkets. Photos left for comparison”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. We're glad to hear that the delivery was fast and efficient, but we're truly sorry that the bouquet did not meet your expectations in terms of size. We understand how disappointing it can be when the product does not match what was advertised. Your comments are important to us as we continuously strive to provide accurate representations of our arrangements. If you have any further concerns, please don't hesitate to reach out. Best wishes, Rosie

Posted 1 week ago

“Had some flowers delivered sent for an anniversary, to say poor quality is an understatement! Half the roses were going brown on the petals and when you removed the abundance of foliage your left with a smaller bunch you would buy from a supermarket! Don't waste your money!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback. I’m really sorry to hear about your disappointment with the quality of the flowers you received. It’s disheartening to know that they did not meet your expectations, and I completely understand your frustration. We strive to provide beautiful blooms and exceptional service, and I regret that we fell short in this instance. Your comments are very important to us, and I assure you that we will be looking into your concerns closely to make necessary improvements. Thank you for sharing your experience, and we hope to have the opportunity to restore your faith in us in the future. Warm regards, Rosie

Posted 2 weeks ago

“I sent condolence flowers for the roses to look aged on arrival. I emailed Prestige Flowers to see if anything could be done to remedy the situation. They requested pictures which I sent. They responded to say that nothing was wrong with the roses. They claimed that the “aged” petals were guard petals. Well those “guard” petals migrated to the rest of the rose making it well and truly dead looking even after following the recommended guidance on maintaining them. “Guard” petals my ****. I have used many florists for occasions but this is by far the worst. Given the comments others have given it seems to be a trend. The only reason I give them a 2 star and not a 1 star is that I’m not going to lie about this review as the lilies were actually very nice. However, the roses a huge disappointment. Want my advise? Don’t use Prestige Flowers.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience with the roses was disappointing. We strive for the highest quality in all our arrangements, and it’s disheartening to learn that we fell short in this case. Your feedback regarding the condition of the flowers is important to us, and I assure you that we will investigate this further to ensure it doesn’t happen again. I’m glad to hear you found the lilies to your satisfaction, but I understand the overall experience was not what you expected. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future. Warm regards, Rosie

Posted 2 weeks ago

“The flowers I ordered looked lovely on your website the flowers my friend received were nothing like the ones I ordered apart from the colour”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback with us. I'm genuinely sorry to hear that the flowers your friend received did not match the lovely ones you saw on our website, aside from the color. We strive to provide beautiful arrangements that meet our customers’ expectations, and it's disappointing to find out we didn't meet yours in this instance. Your concerns are important to us, and we will address them to enhance our services going forward. We appreciate your understanding and hope to have the chance to make it right in the future. Kind regards, Rosie

Posted 2 weeks ago

“Please make it clear that the ‘reward’ of £7.50 can only be used on orders over £30 and NOT AT ALL if you pay with PayPal. Your response to my call was pathetic - it’s how you handle customer complaints that is important. It needs improvement”

Helpful Report

Posted 3 weeks ago

Hello Mrs F, Thank you for your feedback. We're sorry to hear that your experience regarding the reward system and customer support did not meet your expectations. We appreciate you highlighting the specific limitations on the reward usage, and we will ensure our communication is clearer in the future. We're also taking your comments about our customer service seriously and will work to improve our responses to complaints. Your feedback is invaluable to us, and we genuinely appreciate your insights. Warm regards, Katie

Posted 3 weeks ago

“Extremely disappointed with the bouquet I ordered, and subsequent dealings with this company. I ordered the ‘Rose Meadows’ for £38.47 as a new home gift for my daughter and her partner. Photo on the website is very misleading, as what turned up was very different to what was shown on my order (see photo of what the order looked like versus what we got). On sending an email about this, I was told the photo on the website was of a different size to the standard that I’d ordered, so nothing they would do about it. I’ve had better bouquets for half the price, and I won’t be using them again sadly. I’ve given one star for the delivery being on time, and one for the flowers we did get.”

Helpful Report

Posted 3 weeks ago

Hello Lisa, We're truly sorry to hear that the bouquet did not meet your expectations and that there was a misunderstanding regarding the photo. It’s disappointing when things don’t turn out as hoped, especially for such a meaningful gift. We appreciate your feedback, which helps us identify areas for improvement in our service. Thank you for acknowledging the timely delivery. We hope you might consider giving us another chance in the future to provide a better experience. Warm regards, Tom

Posted 3 weeks ago

“Poor service and poor recompense. Pre-1pm delivery (premium price) did not arrive until later in the afternoon, after our family had to leave the house for birthday lunch elsewhere. Whole purpose of flower delivery wrecked. On complaint to Prestige, they refunded the delivery cost only.”

Helpful Report

Posted 3 weeks ago

Hello Bob, We truly regret to hear that your delivery experience did not meet your expectations. We understand how important timely delivery can be for special occasions, and it's disappointing to know we missed the mark. Your feedback is valuable to us, and we will take this into account to improve our service. We appreciate you bringing this to our attention. Warm regards, Katie

Posted 3 weeks ago

“I ordered a large bouquet and afternoon tea package. The bouquet was not large and not all the items were in the afternoon tea box.The photos were totally misleading. I was then asked to contact the recipient and get them to take photos not what you want to do when recovering from an operation!”

Helpful Report

Posted 4 weeks ago

Hello Jo, I’m very sorry to hear that your experience didn't meet your expectations and that the bouquet size and afternoon tea package were not as anticipated. It's understandably frustrating when things don’t go as planned, especially during a time when the recipient is recovering. Your feedback about the misleading photos is incredibly important to us, and we take it seriously as we strive to improve our service. Thank you for bringing this to our attention. Warm regards, Tom

Posted 3 weeks ago

“I was honestly quite disappointed when the receiver sent me a photo thanking me for the flowers. The bouquet looked very underwhelming compared to the photo on the website to the point I felt slightly deceived - I have included the website photo and the photo of the flowers below for comparison. Flowers did arrive quickly.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you very much for sharing your feedback, and I’m truly sorry to hear you were disappointed with the bouquet. We always aim to match the website photos as closely as possible, but occasionally substitutions or variations can occur due to seasonal availability or local florist stock, though the final arrangement should still capture the overall style and value of what you ordered. I appreciate you taking the time to include photos for comparison; this is very helpful for us to investigate further. Thank you again for bringing this to our attention. Best wishes, Katie

Posted 3 weeks ago

“Although the flowers looked lovely, I ordered from this company as I thought it was a small independent florist, so when the bouquet arrived from M&S I was a bit shocked and annoyed. Also I paid for a message to be written and this was not included upon the flowers therefore leading to my relative questioning who had sent her flowersm”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We’re truly sorry to hear that your order did not meet your expectations and for any confusion regarding the bouquet’s origin. We understand how important a personal touch is when sending flowers and regret that your message was not included. Your comments are invaluable to us and will help us improve our services moving forward. Kind regards, Tom Warm regards, Team Prestige Flowers

Posted 1 month ago

“So much went wrong. It was my birthday. The flowers arrived with the wrong gift first of all. They did send the correct gift next day. I wrote to say the peonies did not open at all after 5 days they looked like golf balls. I threw them out. Finally they offered a £10 voucher to spend with them in the future!! The order cost £69.46 because I didn’t complain within 3 days! I was waiting for the flowers to open. DONT WASTE YOUR MONEY AFTERSALES ARE RUBBISH Susan Mosey”

Helpful Report

Posted 1 month ago

Hello Susan, Thank you for sharing your experience with us, and I'm truly sorry to hear about the issues you encountered on your special day. It's disappointing to know that the flowers did not meet your expectations, and I can understand your frustration, especially with the gift confusion and the quality of the peonies. Your feedback is invaluable to us, and I will ensure it is addressed with our team. We strive to improve our offerings and customer care, as we want every experience to be a positive one. I have also reached out via email. Warm regards, Ellie

Posted 1 month ago

“Flowers don’t look like anything in the picture and an absolute rip off. Will not recommend purchasing but delivery is quick”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're sorry to hear that the flowers did not match your expectations and appreciate your honesty. It's great to know that our delivery was prompt, but we understand that the quality of the flowers is what truly matters. Your comments will be taken into account as we work on improving our service. If you haven't already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 273,153 reviews