Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,851 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 272,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my cousin a bunch of flowers and vase and card I recall the card was meant to be free! from this company ! My cousin sent me a picture , I must say I was extremely disappointed with the flower content, absolutely nothing like the picture at all . What a disappointment!! £44.96 spent. I also recall this was a reduced price as on offer ?! So even more disappointing because the full price would have been even more unacceptable. Will not be using this company again and wish I had looked at reviews first. Lesson learnt !! Delivery quick !”

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Posted 4 hours ago

“Ordered some flowers for my mom and dad's 60th wedding anniversary. Decided to spend the extra £10 for the large bouquet. All in all approx £50 spent. The bouquet arrived and very disappointed in the size of the bouquet. Will not be ordering again.”

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Posted 17 hours ago

“Poor bouquet of flowers received for our anniversary. Flowers started dying after 24 hours and bouquet was very small despite paying £10 extra for a larger bunch. Prestige admitted they were not up to standard and offered £10 gift voucher. The flowers cost over £40. The best I can say about this company is they respond very quickly even though they don’t help! My only option is to leave a bad review. Would not buy from them again.”

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Posted 18 hours ago

“Ordered flowers for my wife’s birthday, nothing was delivered, not much more to say except won’t be using again.”

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Posted 18 hours ago

“This company are extremely unprofessional, take your payment for an order, lose the order and nothing gets delivered and you have lost the money you pay. Stay away, nothing but disappointment, frustration and out of pocket!!”

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Posted 21 hours ago

“Just had some flowers delivered to my Mrs as a surprise and they looked nothing like the picture. Very very disappointed and upset.”

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Posted 22 hours ago

“I paid £42 for a flower delivery from this company for my sister-in-law’s birthday on June 12th. It was an extremely hot day and yet they considered her greenhouse as a safe place to leave them despite the fact that she has a large property with plenty of shaded areas where they could have been left instead. Obviously the flowers were dead when she went to collect them. I contacted this company who decided the offer me a £10 voucher off my next order! They really weren’t bothered by my complaint and wanted my sister-in-law to take photos and email them - she is 73 so has no idea how to do this. Save your money and DO NOT use Prestige flowers.”

Helpful Report

Posted 23 hours ago

“The flowers, which certainly were not cheap, were a huge disappointment. The Lillies have not opened and some of the flowers are already dead 4 days later. I did complain; but apparently this must be made within 3 days of delivery, and today is the 4th day. I was offered a voucher, the equivalent of 15% of the total price, despite the majority of the flowers being of poor quality. I declined this , although impressed with how quickly they responded to my complaint, as for the money spent I could have got 4 more bunches of flowers at a local supermarket which I am sure would have not died already!”

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Posted 1 day ago

“So I spent £100 on 3 bunches of flowers for close friends as a thank you. I am so disappointed, I could have got a better/bigger bunch in Sainsbury's for cheaper price. Flowers themselves are fresh and quite pretty, but I'm actually embarrassed to give my friends these flowers. £100+ on what?!”

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Posted 1 day ago

“I've left 2 stars, as 1 star for the quick and efficient delivery and 1 star for packaging. I paid a lot of money £50 for a Large bouquet, damn if this is a large I dread to think what you get in a small! I could have stop in a petrol station and brought took bouquets for £10 and had a bigger bouquet. Really disappointed to be honest!”

Helpful Report

Posted 1 day ago

“I arranged for some flowers to be sent to a friend. The roses did not open and the flowers were nearly dead within 24/36 hours. My friend sent me photos of the flowers, I forwarded these to the company and they said that as it was more than 3 days since the delivery, I was too late to complain. They offered me £10 off my next order. I emailed back to say I will NOt be using this company again. I see that other people have had similar experiences.”

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Posted 1 day ago

“After spending £40, when flowers eventually arrived , they were nearly dead, prestige said they would resend, nothing arrived surprisingly enough, I have spent a lot of money with prestige, but never again, I will buy my flowers and gifts else where from now on I suggest you stay away from this company and buy else where”

Helpful Report

Posted 1 day ago

“A1 EASY TO USE”

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Posted 1 day ago

“I have received my birthday flowers from you today,which were ordered by my daughter in law. I am so delighted with them, they arrived in first class condition due to your brilliant packaging and I can’t thank you enough for the beautiful flowers, each one is perfect. Thank you. Julie Davies.”

Helpful Report

Posted 1 day ago

“Ordered flowers for my wife’s birthday they were delivered on time but the edges of almost all the flowers were turning black and a few days later they are all dying heads all hanging over they will now go in the bin. Poor quality”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback. We're genuinely sorry to hear about the condition of the flowers you received for your wife's birthday. This is certainly not the quality we strive to deliver, and we understand how disappointing this must be. Your comments are invaluable to us as we continuously work to improve our services and ensure that our customers receive the high standard they expect. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 1 day ago

“I was gifted a bouquet of prestige flowers for my 40th birthday. What I received compared to what was ordered was very disappointing considering the amount of money that was spent. Flowers are a non essential luxury item that a family member had taken the time to choose, send and pay for and to see their look of disappointment at what they had sent to me as a gift was very sad indeed. They purchased your roses and Lily bouquet (NF1010) what arrived resembled nothing to the images. I appreciate they arrive in bud, yet even days after it wasn't the beautiful bouquet advertised. The flowers themselves were incorrect. Roses yes, lilys no! What's advertised are oriental star gazer Lilies what I received was Alstroemeria or Peruvian Lilies. Now, I appreciate you may make substitutions based on seasonal availability and you state "we will always use the best match with the stem pictured, and it will always be of equal or higher value to the one pictured" I do not agree that what I received was either equal to or higher quality in any way shape or form. My family member submitted a complaint and you kindly sent out another bouquet. The replacement was exactly the same bouquet I had received originally, this time in a damaged box with damaged flowers as i would show in the pictures I have yet this page will not allow me to attach. My questions to you, why did you send the same bouquet? Why are the flowers neither high quality or equal to those advertised in the picture? Why was there no additional foliage within either bouquet as advertised? Is this acceptable from a reputable company offering "prestige" flower delivery or false advertisement and taking people's hard earned money for a low quality product? I wait in anticipation for your response.”

Helpful Report

Posted 2 days ago

Hello Fiona, Thank you for taking the time to leave a review. We're truly sorry for any disappointment caused—especially on your birthday. After reviewing the situation, we found that the original bouquet ordered was the Peruvian Lily & Rose bouquet, not the Rose and Lily bouquet. We sincerely apologise for the confusion, as our team initially provided incorrect information and arranged a resend of the same bouquet. I can also confirm that my colleague has since clarified this with the customer, confirming that the bouquet received was indeed the correct one as per the original order. Kind regards, Rosie

Posted 2 days ago

“I was brought some flowers from Prestige and half was missing and some were broke and some dead. My nephew rang them and complained he was offered £10.00 and they were adamant they are a disgrace I stopped using this company over 2 years ago through many times of dissatisfaction of flowers. I have now reported them to trade stands enough is enough and they are getting away with ripping people off. No stars from me. They had all the pictures as well.”

Helpful Report

Posted 2 days ago

Hello Christina, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and sincerely regret the disappointment caused. This is certainly not the level of quality or service we aim to provide. Please accept our deepest apologies for the condition of the flowers and any distress this has caused. We appreciate you bringing this to our attention and understand your frustration, especially given your past experiences. I have reached out via email. Best wishes, Ellie

Posted 2 days ago

“Great Site, easy to use, very happy and impressed”

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Posted 2 days ago

Hello Amelia! Thank you for your amazing 5-star review! We’re so glad to hear that you found our site easy to use and that you're impressed with your experience. Warm regards, Prestige Flowers

Posted 2 days ago

“An update to my review yesterday. My daughter in law was delighted with the beautiful peonies I sent her I will be using Prestige Flowers again”

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Posted 2 days ago

Hello Kath! Thank you for updating your review and sharing your daughter's experience with the beautiful peonies! We're delighted to hear she loved them. We look forward to serving you again soon! Warm wishes, Prestige Flowers

Posted 2 days ago

“Very easy to navigate website, clear and concise descriptions and photos provide great guide”

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Posted 2 days ago

Hello Angelina! Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to navigate and that our descriptions and photos helped guide your experience. Warm regards, Prestige Flowers

Posted 2 days ago

Prestige Flowers is rated 4.4 based on 272,851 reviews