Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,545 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,545 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Withered flowers delivered. Despite photograph and several emails, I received replies which were standard sent to customers and did not address the concerns I had. Eventually I was refunded cost of bouquet. Company refused to reimburse delivery charge (which was part of the order) AS THERE WAS NO FAULT with delivery. So irrespective of the very poor quality of the item the company will keep monies paid for delivery.”

Helpful Report

Posted 1 hour ago

“Really disappointing service and gave the company the opportunity to rectify before I posted this review. I used prestige flowers as I could select the delivery day and also upgrade the size of the bouquet. I ordered Rose Serenade as a birthday gift. When viewing the picture online, I read the terms and conditions which stated the displayed picture was the upgraded medium size bunch. This is what I ordered. Attached are the photos of what should have arrived, versus what actually arrived. When I have queried this with customer service, they insisted on another 3 pictures of the bunch before they would review. This was very awkward as I had to contact the gift receipient to take the photos. They are elderly and did their best with the pictures. I sent these to customer service, and was told I needed to send them 1 by 1. Which is ridiculous and becoming a huge waste of my time. As there is not a complete Birds Eye view, they are unwilling to discuss a refund. They offered a £10 voucher to spend with THEM, no discount code, nothing. So I would need to spend another £30/40 with them. Which after this service, I do not want to. So they can keep their £10 voucher. The delivery was also a day later than requested, which wouldn’t have been the end of the world, if the flowers had been nice. My advice, don’t use this company.”

Helpful Report

Posted 2 hours ago

Hello Catriona, Thank you for sharing your feedback with us. We sincerely apologise for the disappointment you experienced with your order and understand how frustrating this situation must have been, especially when it comes to a birthday gift. I can confirm that our customer service team requested a bird ’s-eye view photo of the bouquet, which helps us clearly see all the stems and assess the arrangement accurately. This is part of our process to ensure we handle concerns fairly and thoroughly. Regarding the delivery, due to the distance from our distribution centre, there can occasionally be delays in transit. This is something we do highlight on our website, but we’re very sorry for the inconvenience and disappointment caused in this instance. Best wishes, Rosie

Posted 1 hour ago

“Post code was incorrect by 1 digit address was correct. Had no phone call to tell me that this was an issue. Flowers hadnt arrived on my aunts 90th birthday. When i rang they informed me only then that there was an issue on delivery. Very disappointing i order regularly from this company. Customer services were very poor to deal with”

Helpful Report

Posted 4 hours ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the incorrect postcode and the lack of communication regarding the delivery issue. It is certainly not the standard of service we aim to provide. We understand how important special occasions like a 90th birthday are, and we regret that we fell short in this instance. Your feedback is essential to us, and we will be addressing the concerns you've raised with our customer services team to improve our processes. Best regards, Rosie

Posted 1 hour ago

“Always guaranteed beautiful fresh flowers that last a long time . Great delivery times and prompt service 👌”

Helpful Report

Posted 4 hours ago

Hello Janet! Thank you so much for your wonderful 5-star review! We’re thrilled to know that you consistently receive beautiful, fresh flowers and enjoy our prompt delivery service. Your kind words truly motivate us, and we can’t wait to assist you again soon! Best wishes, Rosie

Posted 2 hours ago

“Prestige Flowers delivered dying flowers. Very unhappy with this order. Some flowers were dead within 3 days and the rest were all dead by Mothers Day 30th March. The flowers that aren’t drooping have just gone soft.”

Helpful Report

Posted 8 hours ago

Hello, I'm really sorry to learn that your flowers did not arrive in the condition we strive to provide. It’s incredibly disheartening when a gift intended to bring joy ends up being disappointing. Thank you for bringing this to our attention, as your feedback is vital for us to ensure we enhance our service and product quality. I have reached out via email to look into this. Best wishes, Ellie

Posted 7 hours ago

“Website is very user friendly and easy to navigate & the optional extras aren’t too pushy and in your face. Will continue to use prestige flowers over and over.”

Helpful Report

Posted 10 hours ago

Hello! Thank you for your wonderful 5-star review! We're so pleased to hear that you find our website user-friendly and that our optional extras meet your expectations without being overwhelming. Your continued support means a lot to us, and we can't wait to serve you again soon! Best wishes, Rosie

Posted 7 hours ago

“website so easy to use with no complications I especially loved the idea of a video card which I have used”

Helpful Report

Posted 11 hours ago

Hello Viv! Thank you for your amazing 5-star review! We're thrilled to hear that you found our website easy to use and enjoyed the unique video card feature. Your feedback truly brightens our day, and we look forward to welcoming you back for more delightful experiences in the future! Best wishes, Rosie

Posted 7 hours ago

“Repeatedly tried to place an order from Australia for my daughter in Malmesbury, Wiltshire and nothing gets added to the cart . Very frustrating”

Helpful Report

Posted 15 hours ago

“Hi, All previous experiences and quality of flowers / arrangements have been top quality. However today's delivery was not up to the usual standard. Order number - 8780371. The roses were wilted, small and browning, too much foliage and not enough flowers. There were 19 heads of roses and freesia. Sorry to complain bit as I said earlier not up to usual standards. Regards Jim”

Helpful Report

Posted 17 hours ago

Hello Jim, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your recent order did not meet the high standards we've set and that you've come to expect from us. We aim to provide beautiful arrangements, and it's disappointing to learn that we fell short this time. Your comments about the condition of the roses and the balance of foliage are concerning, and I will pass on your feedback to our team for review. We want to ensure every bouquet creates joy, not disappointment. I have reached out via email to look into this and hopefully come to a resolution. Best regards, Ellie

Posted 7 hours ago

“My flowers were ordered yesterday and arrived today. I unwrapped them carefully and took each one individually to cut the stems to length. Some flowers were not just brown but slimey and obviously dead. Some stems were broken in two and small rose heads were loose in the middle of the bunch. I have had bad flowers from Prestige before from my daughter who fell out with me because I complained to the company about how poor they were. Why should people pay good money, that they probably cannot afford, to please/surprise people with a gift of flowers that are not as described or in my case some were dead or broken. I won't tell the person who sent me these flowers that they were disappointing, to say the least, but I would like to so she doesn't waste her money again.”

Helpful Report

Posted 18 hours ago

Hello, I'm genuinely sorry to hear about your experience with the flowers you received. It’s incredibly disappointing when an important gesture doesn’t turn out as envisioned, especially when the flowers are meant to bring joy. We take quality very seriously, and I apologise for the condition in which your flowers arrived. It's certainly not what we aim for, and your feedback is essential in helping us improve. Please feel free to reach out to us with photos of the flowers and your order details at enquiries@prestigeflowers.co.uk; we’ll gladly look into this for you. Best wishes, Katie

Posted 7 hours ago

“Really disappointed, ordered for my friend’s engagement, next day delivery, said would arrive between 9-11am but didn’t deliver until 6pm by which time it was too late. Spent nearly £50 for the flowers to arrive in a plane flat box, nothing like they look in the pretty picture. Really really disappointed in this company, my happy gesture nothing like I had envisaged. Won’t be using again, will stick to small local company instead.”

Helpful Report

Posted 19 hours ago

Hello, I'm really sorry to hear you were disappointed with the delivery of your flowers. We completely understand how important it is for everything to go smoothly, especially when celebrating such a meaningful occasion like your friend's engagement. As we use a third-party courier service, we're unfortunately unable to offer specific delivery times. The couriers manage their own delivery routes independently, which is outside of our control. That said, we do sincerely apologise for any inconvenience or upset this may have caused. To ensure our flowers arrive in the best possible condition, especially given the distances they travel, we package our bouquets in protective boxes. This helps safeguard the delicate blooms during transit. If there were any issues with the bouquet itself, please feel free to send us photos to enquiries@prestigeflowers.co.uk along with your order number and “REVIEW” in the subject line. We’ll be more than happy to look into it for you. Best wishes, Katie

Posted 7 hours ago

“I had a good experience! The flowers were delivered at the mentioned time and address and the flowers were really beautiful!”

Helpful Report

Posted 1 day ago

Hello Adina! Thank you for your fantastic 5-star review! We're delighted to hear that your flowers were delivered on time and that you found them to be beautiful. Your satisfaction brings us great joy, and we look forward to serving you again in the future! Best wishes, Rosie

Posted 1 day ago

“I am embarrassed that my friend received this, it is not even close to what I oreded”

Helpful Report

Posted 1 day ago

Hello Gladys, I’m very sorry to hear that the flowers you ordered did not meet your expectations. It’s understandably disappointing when a gift doesn’t reflect the thought and care that went into choosing it. We value your feedback and will use this to improve our services going forward. Best wishes, Katie

Posted 1 day ago

“Easy to order and great choice of flowers and gifts”

Helpful Report

Posted 1 day ago

Hello Deborah! Thank you for your fantastic 5-star review! We're so glad to hear that you found ordering easy and appreciated the great choice of flowers and gifts we offer. Your satisfaction means the world to us, and we can’t wait to serve you again! Best wishes, Rosie

Posted 1 day ago

“I send my dear friend flowers and the next day the roses were dead !!! Hope we can get an arrangement to cover the disappointment please .”

Helpful Report

Posted 1 day ago

Hello Fenny, Thank you for sharing your experience. I'm really sorry to hear that the roses you sent to your friend did not last as they should have. It's truly disheartening when a gift intended to bring joy turns into disappointment. If you haven't already, please reach out to us at enquiries@prestigeflowers.co.uk with your order details. We'll do our best to address your concerns and ensure you feel supported after this experience. Warm regards, Ellie

Posted 1 day ago

“Lots of variety and choice! Super easy checkout process and gorgeous flowers :)”

Helpful Report

Posted 2 days ago

Hello Abigail! Thank you so much for your amazing 5-star review! We're thrilled to hear that you loved the variety and choice we offer, and that our checkout process was so convenient for you. Your kind words about the gorgeous flowers mean a lot to us! Best wishes, Rosie

Posted 2 days ago

“Would not recommend purchasing from them. Accusative poor customer service when delivered to the wrong address, 60 pounds down the drain.”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about your disappointment with your recent order. Upon checking, I can see that we did attempt to deliver the order as requested. However, it appears that an incorrect door number was provided, which unfortunately resulted in the order being refused. As we rely on customers to provide the full and correct delivery details to ensure successful delivery to the intended recipient, we regret that this impacted your experience. Warm regards, Ellie

Posted 2 days ago

“My flowers were not delivered on the day I specified. I rang the next day and was told that in spite of paying £5.99 for delivery that a day could not be specified due to third parties who deliver the item. I asked to speak to a manager but this was not possible!! Perhaps tge managers are only imaginary. However, the adviser, Body, said that she would speak to a manager and phone me back. Which she did. However, the company did not want to offer any form of voucher or compensation to make me a happy customer. If a person has good service they might tell one other person but if they receive poor service they will tell ten others. The same goes for reviews. I will never use Prestige Flowers again.”

Helpful Report

Posted 2 days ago

Hello Linda, Thank you for sharing your feedback. I’m truly sorry to hear about the issues you faced with your flower delivery. It’s disappointing to learn that we did not meet your expectations and that you found our service lacking. We understand how important it is to have flowers delivered on time, especially for special occasions. Your comments about our communication and customer support are important to us, and we will certainly review your concerns to improve our service in the future. I have reached out via email. Warm regards, Ellie

Posted 2 days ago

“Disgraceful company,we ordered a special birthday present for a friend which was a basket of roses the rose came in a very poor state in a tiny pot standing in the empty basket this was supposed to have been planted as illustrated on the website,surely we didnt expect she would have to buy compost to plant it,made a complaint they couldnt care less,cant speak to anyone just e mails not lnteresred,wish l had looked at reviews would not have used them”

Helpful Report

Posted 2 days ago

Hello, I’m very sorry to hear about your experience and understand how upsetting it must be to receive the incorrect presentation for a special occasion. It’s clear that we didn’t deliver as promised, and I sincerely apologise for the disappointment this has caused. Your feedback regarding our service and communication is essential to us, and we will certainly work to improve this in the future. Best wishes, Katie

Posted 2 days ago

“Flowers arrived 2 days late and customer service was awful with me receiving generic responses. Customer service is officially dead when shopping online. Will never use this company again. Shop local and support local businesses”

Helpful Report

Posted 2 days ago

Hello Anne, I'm very sorry to hear about your recent experience with us and understand how disappointing it is for your flowers to arrive late. It's clear we missed the mark in providing you with the service you expected, and for that, I sincerely apologise. Your feedback regarding our customer service is invaluable, and we will work to improve our communication moving forward. I hope you’ll reconsider and give us another chance in the future. Unfortunately, due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 2 days ago

Prestige Flowers is rated 4.4 based on 272,545 reviews