Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,534 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,534 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a good experience! The flowers were delivered at the mentioned time and address and the flowers were really beautiful!”

Helpful Report

Posted 3 hours ago

Hello Adina! Thank you for your fantastic 5-star review! We're delighted to hear that your flowers were delivered on time and that you found them to be beautiful. Your satisfaction brings us great joy, and we look forward to serving you again in the future! Best wishes, Rosie

Posted 1 hour ago

“I am embarrassed that my friend received this, it is not even close to what I oreded”

Helpful Report

Posted 4 hours ago

Hello Gladys, I’m very sorry to hear that the flowers you ordered did not meet your expectations. It’s understandably disappointing when a gift doesn’t reflect the thought and care that went into choosing it. We value your feedback and will use this to improve our services going forward. Best wishes, Katie

Posted 1 hour ago

“Easy to order and great choice of flowers and gifts”

Helpful Report

Posted 17 hours ago

Hello Deborah! Thank you for your fantastic 5-star review! We're so glad to hear that you found ordering easy and appreciated the great choice of flowers and gifts we offer. Your satisfaction means the world to us, and we can’t wait to serve you again! Best wishes, Rosie

Posted 5 hours ago

“I send my dear friend flowers and the next day the roses were dead !!! Hope we can get an arrangement to cover the disappointment please .”

Helpful Report

Posted 19 hours ago

Hello Fenny, Thank you for sharing your experience. I'm really sorry to hear that the roses you sent to your friend did not last as they should have. It's truly disheartening when a gift intended to bring joy turns into disappointment. If you haven't already, please reach out to us at enquiries@prestigeflowers.co.uk with your order details. We'll do our best to address your concerns and ensure you feel supported after this experience. Warm regards, Ellie

Posted 5 hours ago

“Lots of variety and choice! Super easy checkout process and gorgeous flowers :)”

Helpful Report

Posted 23 hours ago

Hello Abigail! Thank you so much for your amazing 5-star review! We're thrilled to hear that you loved the variety and choice we offer, and that our checkout process was so convenient for you. Your kind words about the gorgeous flowers mean a lot to us! Best wishes, Rosie

Posted 23 hours ago

“Would not recommend purchasing from them. Accusative poor customer service when delivered to the wrong address, 60 pounds down the drain.”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about your disappointment with your recent order. Upon checking, I can see that we did attempt to deliver the order as requested. However, it appears that an incorrect door number was provided, which unfortunately resulted in the order being refused. As we rely on customers to provide the full and correct delivery details to ensure successful delivery to the intended recipient, we regret that this impacted your experience. Warm regards, Ellie

Posted 23 hours ago

“My flowers were not delivered on the day I specified. I rang the next day and was told that in spite of paying £5.99 for delivery that a day could not be specified due to third parties who deliver the item. I asked to speak to a manager but this was not possible!! Perhaps tge managers are only imaginary. However, the adviser, Body, said that she would speak to a manager and phone me back. Which she did. However, the company did not want to offer any form of voucher or compensation to make me a happy customer. If a person has good service they might tell one other person but if they receive poor service they will tell ten others. The same goes for reviews. I will never use Prestige Flowers again.”

Helpful Report

Posted 1 day ago

Hello Linda, Thank you for sharing your feedback. I’m truly sorry to hear about the issues you faced with your flower delivery. It’s disappointing to learn that we did not meet your expectations and that you found our service lacking. We understand how important it is to have flowers delivered on time, especially for special occasions. Your comments about our communication and customer support are important to us, and we will certainly review your concerns to improve our service in the future. I have reached out via email. Warm regards, Ellie

Posted 23 hours ago

“Disgraceful company,we ordered a special birthday present for a friend which was a basket of roses the rose came in a very poor state in a tiny pot standing in the empty basket this was supposed to have been planted as illustrated on the website,surely we didnt expect she would have to buy compost to plant it,made a complaint they couldnt care less,cant speak to anyone just e mails not lnteresred,wish l had looked at reviews would not have used them”

Helpful Report

Posted 1 day ago

Hello, I’m very sorry to hear about your experience and understand how upsetting it must be to receive the incorrect presentation for a special occasion. It’s clear that we didn’t deliver as promised, and I sincerely apologise for the disappointment this has caused. Your feedback regarding our service and communication is essential to us, and we will certainly work to improve this in the future. Best wishes, Katie

Posted 23 hours ago

“Flowers arrived 2 days late and customer service was awful with me receiving generic responses. Customer service is officially dead when shopping online. Will never use this company again. Shop local and support local businesses”

Helpful Report

Posted 1 day ago

Hello Anne, I'm very sorry to hear about your recent experience with us and understand how disappointing it is for your flowers to arrive late. It's clear we missed the mark in providing you with the service you expected, and for that, I sincerely apologise. Your feedback regarding our customer service is invaluable, and we will work to improve our communication moving forward. I hope you’ll reconsider and give us another chance in the future. Unfortunately, due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 23 hours ago

“I am truly delighted with the service . I have used the service twice and so far my friends were happy to receive it on time and in very good condition.”

Helpful Report

Posted 1 day ago

Hello! Thank you for your wonderful 4-star review! We're thrilled to hear that you've enjoyed our service on multiple occasions and that your friends received their orders promptly and in great condition. Your feedback means a lot to us! Best wishes, Rosie

Posted 1 day ago

“If I could give an No Star Review I would. Absolutely appalling service. Order did not arrive and customer service took no accountability whatsoever. Didn’t offer any suggestions or solutions, which is extremely disrespectful. I urge to avoid at all costs and order from elsewhere. Somewhere you’ll receive good service and actually receive the items you paid for. Will definitely not be using Prestige Flowers again. Horrendous.”

Helpful Report

Posted 1 day ago

Hello Stephen, I'm truly sorry to hear about your experience and understand how frustrating it must be to feel unheard regarding your order. We take issues like this very seriously, and I apologise that our customer service did not meet your expectations. Your feedback is important to us. I can see from the tracking that your order is back out for delivery today. If there are any further issues, please reach out to us a enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Katie

Posted 23 hours ago

“Absolutely shocking customer service. I ordered a large bunch of flowers and chocolates for a friends birthday and paid for a time specific delivery No contact from prestige flowers to say attempted delivery, neither did Royal Mail contact me. They expect me to re delive dead flowers and melted chocolate 4 days late No compensation or anyway of trying to resolve this issue. Failure to contact your customers is appalling customer service”

Helpful Report

Posted 1 day ago

Hello Eloise, I'm truly sorry to hear about your experience with our service. I completely understand how frustrating the lack of communication regarding your delivery must have been. Tracking information should be automatically sent by Royal Mail, and I sincerely apologise that this did not happen. I will be passing this feedback along to our Dispatch Manager. According to the tracking details, a delivery attempt was made on the 25th as requested, before 1 PM, but there was no answer at the address. A second attempt was made the following day, but again, there was no response. If this has still not been received, please reach out to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 23 hours ago

“Ordered a fruit hamper for my aunty and its been delivered to a diffrent house . No one cares no facebbok reply or chat 35 pound and no gift what a joke this company is so upset .”

Helpful Report

Posted 1 day ago

Hello W, I'm really sorry to hear about the mix-up with your order and the frustration it has caused. We strive to ensure that every delivery reaches the correct recipient, and it’s disappointing to hear that we fell short this time. I do apologise for not receiving a reply. I can see this is due to our customer service being closed on Sunday evening. Our team have replied via Facebook and email. Best wishes, Katie

Posted 23 hours ago

“If I could give no stars then that’s what they’d get!! My son who lives in New Zealand ordered flowers to be delivered for my birthday 25th April they did arrive on time the only plus. The flowers were such poor quality. One rose had no middle, one had a drooping head. By the following morning three drooping heads, and the greenery dried out. I’m sure they weren’t cheap to buy, I’ve bought better from the market. I have tried to upload photos but the site won’t allow ( deliberately I presume) Judging from other complaints there won’t be a chance of a refund. They must be making a pretty penny. My son would be quite upset if I sent him photos.”

Helpful Report

Posted 1 day ago

Hello Shirley, Thank you for bringing your concerns to our attention. I'm truly sorry to hear about your experience with the roses and that they didn't arrive in the condition expected. We’d love the opportunity to resolve this for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 23 hours ago

“Spent close to £80 for flowers and card with delivery.. Flowers were very poor in comparison to illustration.. Roses started turning brown within 24 hours.. Customer service very poor, sounds like they are reading from a script regarding complaints.. Refunded a measly£10 .. Avoid at all costs unless you want compost feed because thats what they were fit for..”

Helpful Report

Posted 1 day ago

Hello, I appreciate you taking the time to share your experience. I'm truly sorry to hear that the flowers did not meet your expectations and that the quality was disappointing. It’s never our aim to cause frustration, and I understand how upsetting it can be when things don’t go as planned. We will use your feedback to continue improving our service going forward. Best wishes, Katie

Posted 23 hours ago

“Don't order from here paid for next day delivery 3 days later still not delivered I've now asked for a full refund as I ordered fresh flowers not dead dried out flowers floating in the wind”

Helpful Report

Posted 2 days ago

Hello Jane, Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced with your order. I completely understand your frustration regarding the delivery delay. We strive to ensure our flowers arrive fresh and on time, and I’m sorry we fell short in this instance. If this has not been received today, please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they will assist you with your request. Please include 'REVIEW' in the subject line. Best wishes, Katie

Posted 23 hours ago

“Ordered flowers from Australia for my daughter in Glastonbury. They were delivered on Easter Sunday on her birthday. She was delighted. The tulips were beautiful and so were the bubbles! Excellent service. I will be using your company again. Thank you so much .fifimac”

Helpful Report

Posted 2 days ago

Hello Fifimac! Thank you so much for your fantastic 5-star review! We're delighted to hear that your daughter loved the flowers and enjoyed her special day. It's wonderful to know that the tulips and bubbles made her birthday even more memorable. We truly appreciate your kind words and look forward to serving you again in the future! Best wishes, Rosie

Posted 1 day ago

“Really angry, paid for named date delivery and just received email at 8.50pm on saturday night to advise the flowers wont be delivered until tuesday 29th april when i requested sunday 27th april. The flowers are going to be dead by then. And to make it worse the flowers are with royal mail in midlands hub when flowers are being delivered to scotland i do not understand this!!!! I will not be using thos website again”

Helpful Report

Posted 2 days ago

Hello Lisa, I’m truly sorry to hear about your experience with the delivery of your flowers. I completely understand your frustration regarding the timing and communication, especially when you expected them on a certain date. I have checked the tracking on your order and can see that this was delivered on the 27th as requested. Best regards, Tom

Posted 23 hours ago

“I had to pay £5.99 for delivery but ut was next day so understandable. I ordered a medium bouquet - £5 extra - for my sister in law after the loss of her dog she sent me a picture of the flowers which looked very sparse compared to the photo on your website! Unable to upload photos!”

Helpful Report

Posted 2 days ago

Hello! Thank you for your review and for sharing your feedback with us. We're glad to hear that the next day delivery was helpful during this difficult time. We're sorry to learn that the bouquet didn’t meet your expectations in terms of fullness compared to what you saw online. Your comments are important to us, and we’ll definitely take them into consideration as we strive to improve our offerings. Best wishes, Rosie

Posted 1 day ago

“I made this order 5 days ago. Youd think id get a morning delivery instead of 7pm.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Tom

Posted 23 hours ago

Prestige Flowers is rated 4.4 based on 272,534 reviews