Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,188 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent”

Helpful Report

Posted 5 hours ago

“Great Company really love their close interaction with their customers.”

Helpful Report

Posted 7 hours ago

“I upgraded to a large bouquet only to be very disappointed when they arrived. The quantity of flowers for the price I paid was really not value for money atall! I bought some flowers in Sainsbury's the next day for someone else, same amount of flowers I recieved from Prestige flowers but for a quarter of the price!! Will certainly not be using Prestige again and would definitely not recommend this company to anybody!! DON'T use them!!”

Helpful Report

Posted 8 hours ago

“The flowers didn t get delivered on the chosen date which was very important. I have asked for a refund”

Helpful Report

Posted 10 hours ago

“I have used prestige a few times now. I came across this sight on social media and the flowers I have had are fresh and last a long time. The site is easy to use quick delivery service for last minute ordering and I always look here first for flower gifts”

Helpful Report

Posted 11 hours ago

“Flowers arrived half dead. Chocolates were advertised as fancy pralines (cheap chocolate) absolutely over charging for what you sent!!!!”

Helpful Report

Posted 12 hours ago

“Attractive website and easy to use! Well done!”

Helpful Report

Posted 12 hours ago

“Send my flowers to family always this way love the flowers and the wonderful people at Prestige flowers”

Helpful Report

Posted 13 hours ago

“Complete service -on screen- offering ALL necessary information required to place an order of superb flowers for instant or planned delivery. All at a very reasonable cost!! Highly recommend.”

Helpful Report

Posted 18 hours ago

“Flowers arrived 3 days late due on a Friday arrived on a Monday. The moment had passed. Prestige blamed the French Florist. Prestige did not contact me to say there was a delay. Totally underwhelmed by lack of customer service. No personal contact. Spebt £49.00 was offered a £5 credit. I wont use Prestige again stick with a well known and proven Brand.”

Helpful Report

Posted 20 hours ago

Hello, We’re very sorry to hear about your experience and the disappointment caused by the delayed delivery. We completely understand how important timing is, especially when sending flowers to mark a special moment. We also regret that our communication fell short in this instance — that’s not the standard of service we aim to provide. Your feedback has been taken seriously and will be shared with the relevant teams to help us improve. Thank you for taking the time to share your experience. Best wishes, Katie

Posted 20 hours ago

“Very poor. Ordered for our wedding anniversary. Sent by royal mail to the wrong depot. Email saying redirect to me. Asked where are the flowers I was told going back to the depot and I would get a £15 credit to my prestige account out of £50. Apparently wrong address supplied, even though I have supplied evidence that the correct address is stored on their site. Rip off company.”

Helpful Report

Posted 22 hours ago

Hello Raymond, We’re truly sorry to hear about the issues you experienced with your order, especially on such an important occasion. It’s disheartening to know that your experience didn’t reflect the level of service we aim to provide. We do rely on customers to provide accurate delivery details at the time of checkout. While the billing postcode on your account is correct, the delivery postcode entered during this particular order was unfortunately incorrect. Warm regards, Rosie

Posted 21 hours ago

“Easy to order 🙂”

Helpful Report

Posted 1 day ago

Hello Marie, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our ordering process easy. Warm regards, Prestige Flowers

Posted 22 hours ago

“I bought a large bouquet for my mum's birthday but they arrived today not looking like a large bouquet like the picture. And they don't look fresh. I was so excited all day for my mum to receive them but instead I was disappointed. What a way to put a dampener on what was meant to be a beautiful and memorable day for my mum”

Helpful Report

Posted 1 day ago

Hello Tanya, We’re truly sorry to hear that the bouquet didn’t meet your expectations, especially on such a special occasion. We completely understand how disappointing this must have been — your mum’s birthday should have been a joyful and memorable day, and we’re sorry our flowers didn’t reflect that. This isn’t the standard we strive for, and we’d really appreciate the opportunity to look into what went wrong and make it right. If you could reach out to our customer care team at enquiries@prestigeflowers.co.uk with your order number and a photo of the bouquet, we’ll do our best to resolve this promptly. Best wishes, Katie

Posted 21 hours ago

“Told we would receive flowers between 11-1500 No show Really disappointed so was my 88 year old mam”

Helpful Report

Posted 1 day ago

Hello Harrison, We’re truly sorry to hear about your experience and completely understand how disappointing this must have been, especially for your mum. This is certainly not the level of service we aim to provide. Please accept our sincere apologies, and if you haven’t already been in touch with our team, we’d really appreciate the opportunity to look into this and make it right. You can reach us directly at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Thank you for taking the time to share your feedback. Best wishes, Katie

Posted 22 hours ago

“My flowers were dead and my friend was denied a refund, absolute scam”

Helpful Report

Posted 1 day ago

Hello Ash, Thank you for your review. We're very sorry for any disappointment caused on this occasion. Our records show that the matter was resolved with the customer and a replacement bouquet was accepted. It also appears that a refund was not denied, as no such request was made at the time. Warm regards, Tom

Posted 1 day ago

“Dang, I should have read the reviews! While the flowers that were delivered weren’t too bad it definitely did not look like the photo. They could have filled in the empty spaces geez!”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers didn’t match your expectations based on the photo. We aim for the utmost quality in our arrangements and appreciate you bringing this to our attention. Your comments will certainly help us improve our offerings. Best wishes, Prestige Flowers

Posted 1 day ago

“Every order every bouquet & gift basket has been given rave reviews by the family in the UK which gives me peace of mind when sending them something & hoping that it will be as good as your photos look so a big thank you from Jayne in 'OZ'.”

Helpful Report

Posted 1 day ago

Hello Jayne, Thank you so much for your wonderful 5-star review! We’re thrilled to know that your family in the UK has loved every order, and we appreciate your trust in us to deliver beautiful gifts. Warm wishes, Prestige Flowers

Posted 1 day ago

“Love the website, but disappointed that the address I needed did not come up and so I loaded manually. I then found the first set of flowers had not been delivered - no correspondence from Prestige so I have had to reorder.”

Helpful Report

Posted 1 day ago

Hello Caroline, Thank you for taking the time to share your experience. We’re really sorry to hear about the issues you faced with the address and delivery of your flowers. Your feedback is important to us, and we understand how frustrating it must be to deal with such inconveniences. We’ll review your comments to ensure we improve our service moving forward, particularly regarding address searches and communication about deliveries. If there’s anything else we can do to assist you further, please don’t hesitate to reach out. Warm regards, Team Prestige Flowers

Posted 1 day ago

“Website very very misleading and costs more than advertised - completely ripped off”

Helpful Report

Posted 1 day ago

Hello Ian, Thank you for sharing your thoughts. I'm sorry to hear that you found our pricing misleading and felt ripped off. We strive to be transparent about our costs, and it’s concerning to know this wasn’t your experience. Your feedback is invaluable and will be used to address these issues moving forward. Warm regards, Rosie

Posted 1 day ago

“Such a great service and speedy delivery Can’t recommend enough”

Helpful Report

Posted 2 days ago

Hello Sam, Thank you for your amazing 5-star review! We’re delighted to hear that you enjoyed our service and that the delivery was speedy. Warm wishes, Prestige Flowers

Posted 1 day ago

Prestige Flowers is rated 4.4 based on 273,188 reviews