Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,531 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Load of rubbish will not be buying from prestige again - Paid 36.48 for the florists choice - Was not made aware of how they would be sent, basically boxed up almost like letter box bouquets. Advised by the sender quality is poor and does not have any expectation of the blooms lasting very long at all. for the price I have defiantly brought better for the same amount or less in the past. This was my first experience with Prestige and will defiantly be my last.”

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Posted 14 hours ago

“Amazing selection and easy to order ordered anniversary flowers thank you”

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Posted 22 hours ago

“The order process was simple and straightforward and there is a lovely selection of gifts. The flowers are of very good quality.”

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Posted 2 days ago

“Website is a lot easier to use then interflora. Had a bad experience with them, I'll use Prestige every time from now on.”

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Posted 2 days ago

“Always top quality products, fresh and beautiful everytime, good value for money.”

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Posted 2 days ago

“If I( had not been desperate to send my sister in law a few flowers, I would not bother your Company again.”

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Posted 2 days ago

“My auntie has been very poorly and had recently returned home . As she lives a long way from my home, I wanted to send flowers as I know that she loves freshly cut flowers from her garden. I found the website for Prestige Flowers very easy to navigate round and impressed with the current discount on offer. My order took no more than 5 minutes to complete. I would recommend Prestige flowers to anyone who is looking for ease of ordering and a variety of bouquets to suit all budgets.”

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Posted 2 days ago

“Ordered flowers and a card for my Daughter who lost her Father. The flowers were beautiful and the card was hand written with care which meant alot to comfort her in her grief. Thank you”

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Posted 2 days ago

Hello, Thank you so much for your heartfelt 5-star review! We are truly honored to have been able to bring some comfort to your daughter during such a difficult time. It's wonderful to hear that the flowers and handwritten card made a meaningful impact. With warmest regards, Prestige Flowers

Posted 2 days ago

“Website was clunky and difficult to navigate. Would not sync with paynent details. I very nearly left and went elsewhere!”

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Posted 2 days ago

Hello James, Thank you for your honest feedback regarding our website's navigation and payment syncing issues. We sincerely apologise for any frustration you experienced during your shopping experience. We are constantly working to enhance our platform, and your comments are invaluable in helping us identify areas for improvement. We hope you consider giving us another chance in the future. Warm regards, Tom

Posted 2 days ago

“Very disappointed and embarrassed as was a birthday gift for my mum Ordered the “Rose Serenade” flowers and the quality was absolute rubbish there is literally 1 rose, 1 other flower and a small bunch carnations and the rest are gap fillers and don’t even blossom!! I’ve emailed to ask for a resolution as I’ve paid £30 for these and I’m sorry but there not even worth £10 considering there’s no flowers in it!! They refused to help as they are saying that the flowers are up to there standards in quality and size! In what world is 1 rose, 1 other flower and a small bunch of carnations worth up to £30??? Do not order from these and as rubbish quality and quantity. Poor customer service. I wish I had checked reviews before ordering as loads of poor reviews. I will not be ordering again.”

Helpful Report

Posted 3 days ago

Hello Stace, We’re truly sorry to hear about your experience and that the flowers you received did not meet your expectations, especially for such an important occasion as your mum’s birthday. This is certainly not the impression we want to leave. We always aim to provide fresh, high-quality arrangements that reflect the descriptions and value shown on our website, and we regret if the bouquet you received fell short of that. It is important to note that the bouquet we show online is medium-sized, as stated in the description. As you purchased the standard size, there are fewer stems in this. We sincerely apologise once again for the disappointment caused on this occasion, and we’ll be sharing your feedback with our team to help us improve. Warm regards, Rosie

Posted 3 days ago

“I have used Prestige Flowers many times and have always been impressed with the ease of ordering and quick delivery service. Recipients of the flowers have shared photographs of their bouquets and have always been delighted with the arrangements, freshness and longevity of the blooms”

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Posted 3 days ago

Hello, Thank you for your glowing 5-star review! We’re so pleased to hear that you have consistently enjoyed the ease of ordering and our quick delivery service. It's wonderful to know that the recipients have been delighted with our fresh arrangements. Warmest regards, Prestige Flowers

Posted 3 days ago

“Love the choice of bouquets, ordered several before, a very satisfied customer!”

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Posted 3 days ago

Hello, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our bouquet selection and that you've been a satisfied customer. Best wishes, Prestige Flowers

Posted 3 days ago

“Great quality of flowers and a wide variety of offerings. The site is extremely user friendly and the ability to add extra items to your order is simple and straightforward. To be able to add a personalised greetings card with such ease and transparency is a big selling point also.”

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Posted 4 days ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed our quality flowers and found our website user-friendly. It's great to know that the option to add personalised touches made your experience even better. Warm wishes, Prestige Flowers

Posted 4 days ago

“What you order is not what you get. Ordered a medium. Received a sad, floppy bouquet that would not even count as a "small". Leaves rotting, petals wilting. Customer service looked at the photos and told me it looked "normal". Paid 3x the value of supermarket flowers - for ones that look worse.”

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Posted 4 days ago

Hello, Thank you for your feedback. We’re truly sorry to hear that your bouquet did not meet your expectations and that you encountered issues with our customer service. This is certainly not the experience we want for our customers, and we understand your frustration. Your concerns about the quality of the flowers and the response from our team will be taken seriously as we continuously work to improve our service. We appreciate you sharing this information with us. I can see that our customer service team is awaiting your reply to resolve this. Warm regards, Rosie

Posted 4 days ago

“Amazing … you guys are the best and I love you guys so much as you make life easier”

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Posted 5 days ago

Hello Bala, Thank you so much for your amazing 5-star review! We’re overjoyed to hear that you love us and that we’re making your life easier. Warm regards, Prestige Flowers

Posted 5 days ago

“I paid for the premium delivery for flowers and cheeses I was charged £5 99 per item and chose a specific date However the flowers were not delivered. It appears that they have a 3 day window to complete the order. Under no circumstances was this made clear when I placed the order Be very careful as I have learnt the hard way Premium Delivery is NOT that and choosing a specific date could b 3 days later Also if U order more than 1 item will be charged for each and U won't get them together Forget speaking to customer service they don't want to know Attitude is tough!! Lots of other companies give better service”

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Posted 5 days ago

Hello, Thank you for your review. We’re very sorry to hear about your experience and that your order did not arrive as expected. We understand how frustrating this must have been. Our delivery information, including the delivery window and separate charges for multiple items, is available under our 'delivery information' page and our terms and conditions— but we appreciate your feedback that this was not clear enough. We will be reviewing how this information is presented to make sure it’s easier for our customers to understand before placing an order. We also regret that you felt our customer service team did not provide the support you needed. This is not the experience we want for our customers, and your comments will be shared with our team to improve the way we handle situations like this. Warm regards, Tom

Posted 4 days ago

“Terrible experience so embarrassing to off had these delivered for my mums birthday i could of got better from a petrol station i paid £60 for a large & oh my good its so pitiful never again This is a genuine review Won't let me upload a photo!!”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. We’re very sorry to hear about your disappointing experience, especially for such a special occasion. This is not the standard we strive to deliver, and we completely understand how upsetting this must have been. Please reach out to our customer care team at enquiries@prestigeflowers.co.uk with your order details so we can look into this further and resolve it for you. If you’re unable to upload a photo through the review platform, you can email it directly to us, which will help us investigate and put things right. Warm regards, Katie

Posted 5 days ago

“Good service at all times”

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Posted 5 days ago

Hello Ade, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced good service at all times. Best wishes, Prestige Flowers

Posted 5 days ago

“I ordered flowers from Prestige Flowers on 18th September for delivery on 22nd September, a special occasion. Despite placing the order 4 days in advance, the flowers did not arrive on the promised date. When I contacted Royal Mail, they confirmed that Prestige only dispatched my order too late for it to be delivered on time. This was not a courier issue, but the company’s failure to send the flowers early enough. Customer service repeatedly pointed to their “hard-to-reach areas” terms, even though the real problem was their late dispatch. They refused to refund my order in full, offering only the delivery charge back — even though they failed to provide the service I paid for. I find this misleading, especially as they advertise “Next Day Flowers” and guaranteed delivery dates, which in my experience they do not honor. I would not recommend Prestige Flowers if you need flowers to arrive on a specific date — the service was unreliable, the communication unhelpful, and I was left very disappointed.”

Helpful Report

Posted 5 days ago

Hello Desi, Thank you for taking the time to leave a review. We’re very sorry to read about your experience and that your flowers did not arrive in time for such an important occasion. We completely understand how disappointing this must have been. We’d like to clarify that our flowers are always dispatched the day before the chosen delivery date, in line with our delivery terms. However, we regret that on this occasion your order did not reach you as expected, and we sincerely apologise for the upset caused. Your feedback regarding communication and clarity around our delivery service is extremely valuable, and we will review this internally to ensure we’re providing clearer information moving forward. Warm regards, Tom

Posted 5 days ago

“Very poor experience and shoddy flowers. Ordered a large bouquet which should have 24 stems. It had 11 and the rest were green leafy bits, most of which were dead and had to be thrown away. Some of the flowers were not great either. Asked for a refund and they said what they have supplied was satisfactory! Not even a partial refund. Will never use them again. I have photos to justify this review but for some reason I cannot upload them, keep getting a message that says “We could not upload one of your files, please try again later or contact support”. I will try and add later. Do not use this company.”

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Posted 6 days ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and that the bouquet you received fell far below expectations. This is not the standard we strive for, and we completely understand your disappointment. We’d like to make this right for you. A member of our review team has reached out via email. Warm regards, Tom

Posted 6 days ago

Prestige Flowers is rated 4.4 based on 273,531 reviews