Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,743 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Advertised as next day delivery and wasnt. Flowers were over 32 hours in transit and arrived looking less than their best. (This was before Xmas) could not get through to customer services”

Helpful Report

Posted 14 hours ago

Hello, We’re very sorry to hear your flowers didn’t arrive as promised and looked their best, especially around Christmas. This isn’t the standard we aim for, and we apologise for the inconvenience and the difficulty you had reaching us. Kind regards, Team Prestige Flowers

Posted 13 hours ago

“Poor service, didn't want to know when Product wasn't delivered. Flowers delivered 3 days late not even a waiver of the delivery fee. Wouldn't get a Manager to call me. Scripted replies not even reading the emails from before properly. Call centre and chat portal both not working, so had to email. Kept asking the same questions and then blaming the 3rd party delivery agent but wouldn't contact them, but that's their supply chain - just baffles me how they can call their department "Customer services". What's happened to the UK service industry? no one seems to care any more.”

Helpful Report

Posted 1 day ago

Hello Kris, Thank you for your review. We’re very sorry to hear about the late delivery and the lack of support you experienced. This isn’t the standard we aim to provide, and we apologise for the frustration and the impact on your plans. Kind regards, Team Prestige Flowers

Posted 13 hours ago

“not a simple process”

Helpful Report

Posted 3 days ago

Hello Michael, Thank you for your feedback. We’re sorry to hear that the process wasn’t simple. We’d like to help make this easier for you. Kind regards, Team Prestige Flowers

Posted 13 hours ago

“I ordered a bunch of flowers for my mother to be sent to her nursing home for Christmas that cost nearly £70. The flowers looked way passed their best and smaller that the large bouquet I ordered. They arrived with no card so she didn't know who they were from either. I contacted Prestige flowers and they said, 'Sorry about the card, let us know what you wanted to say and we'll pass on the message'. A bit too late! In response to my compliant about the flowers, including a picture, they asked if I send could send a bird's eye view of the bouquet and they would have a think about it. I said I was very unhappy and wanted a refund so they offered a £5 gift voucher! Wish I could post a picture. I have been using this company for years now and they have always been great until now. The service and customer service have been awful and as a loyal customer this feels like a slap in the face. The worst part been that this will probably be my Mum's last Christmas as she is very ill and this will be how she remembers my last present to her.”

Helpful Report

Posted 3 days ago

Hello, We’re very sorry to hear the bouquet didn’t meet your expectations and that the card was missing. That’s not the standard we aim for, and we apologise for the disappointment and the experience you’ve described. Unfortunately, as you provided the images 10 days after delivery we would be unable to assist further regarding the quality issue. Kind regards, Team Prestige Flowers

Posted 13 hours ago

“Avoid this company at all costs. I ordered flowers for my mother for delivery on Christmas Eve, and they arrived five days late and completely dead. Despite providing clear evidence, the company is refusing to issue a refund, even though this is a straightforward breach of my consumer rights under the Consumer Rights Act 2025. The service was unacceptable, the product was unusable, and their refusal to take responsibility speaks volumes. I would strongly advise others to shop elsewhere.”

Helpful Report

Posted 3 days ago

Hello, We’re very sorry to hear your mother’s delivery arrived late and in poor condition, and for the frustration with the refund request. This isn’t the standard we aim to provide, and we apologise for the disappointment and any impact on your plans. After further investigation, I can confirm you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 3 days ago

“Awful avoid any all costs Had flowers delivered at home for a friend's 60th thank God not to her house 2 snap dragons withered day 2 , cheap old statice,2 roses,2 tiniest white xanth sprays 2 yellow spray flower Over £30 wasted I bought better flowers in my local shop for the Xmas graves they are still fab I complained on the day of delivery heard nothing, recomplained 9 days later to be offered £10 credit as if id but again and told was outside their time frame! Pointed out I complained 9 days ago awaiting their response!”

Helpful Report

Posted 5 days ago

Hello, We’re very sorry to hear the bouquet did not meet your expectations and that the quality seemed poor and withered so soon. This isn’t the standard we aim to provide, and we apologise for the disappointment and the trouble with our service and response time. We’d like to investigate this further and make it right. A member of our reviews team will be in touch to arrange a suitable resolution. Kind regards, Team Prestige Flowers

Posted 3 days ago

“We were very excited to order a bouquet for our daughter’s engagement, especially as we are overseas and wanted this gift to be something truly special. Sadly, we were deeply disappointed. The bouquet was extremely small compared to the photos shown online, and the lilies were the wrong color. It looked nothing like what was advertised on the homepage. For such an important occasion and a price of £45, we expected much better quality and care. Unfortunately, the customer service was also unsatisfactory, which made the experience even more upsetting. We regret to say that we cannot recommend this shop.”

Helpful Report

Posted 6 days ago

Hello, We’re very sorry to hear the bouquet did not meet your expectations and that the color and size differed from what was shown online. This isn’t the standard we aim to provide, especially for such an important occasion, and we apologise for the disappointment and the trouble with our customer service. I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 days ago

“Do not order from this company, we ordered a 40 pound bouquet for my mother in law for Christmas as we are overseas. It looked like a plucked flowers from a garden and carelessly put them together. They spent days asking for photos when expressed my concern and then said it looked good to them and to follow care quieter?? Save your money and order from a different company.”

Helpful Report

Posted 6 days ago

Hello, We’re very sorry to hear your mother-in-law’s bouquet did not meet expectations and that you were disappointed with the quality. This isn’t the standard we aim to provide, especially for a gifting occasion, and we apologise for the trouble caused. We’d like to investigate this further and make it right. A member of our reviews team will be in touch to arrange a suitable resolution. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Flowers where dispatched on a Thursday meant to be delivered Sunday for daughters 40th arrived on Monday so disappointed ordered a medium bouquet paid extra 5.00 for this does not look like size on website! Have deleted app customer service was poor feel like they are a waste of money”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear your order didn’t arrive as expected and that you’re disappointed with the bouquet and service. This isn’t the standard we aim to provide. I can see our customer support team is awaiting a response from you. A member of our reviews team has now reached out to resolve this for you. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Terrible! What I ordered versus what I got, make up your own mind.”

Helpful Report

Posted 1 week ago

Hello Caroline, We’re very sorry to hear your order didn’t meet expectations and that you feel let down. This isn’t the standard we aim to provide, and we apologise for the disappointment caused. Kind regards, Team Prestige Flowers

Posted 6 days ago

“A good selection of bouquets with an interesting selection of flowers in them, all at a very good price. Hopefully to be delivered as promised.”

Helpful Report

Posted 1 week ago

Hello Richard, Thank you for your review. We’re glad you’re pleased with the selection and pricing. We’ll strive to ensure every delivery arrives as promised. Kind regards, Team Prestige Flowers

Posted 1 week ago

“My Dad and I ordered a ‘Festivity’ Bouquet as the photo and description online looked lovely. When it arrived, there was only 7 flowers (3 of which were carnations) and the rest was foliage. It looked nothing like the photo and still hasn’t 3 days later and cost £34 plus £6 delivery. We were so disappointed. Their ‘customer service’ response is in my view poor and apparently their ‘florist’ thinks the photo looks fine and no offer of a refund. We have since spent £20 at M&S and got a much better quality bouquet with almost triple the amount of flowers. The bouquet is no longer available on their site for me to revisit the description as posted. Definitely won’t be using them again. 100% guarantee in my opinion is pretty worthless if you read all the T&C’s of what isn’t covered.”

Helpful Report

Posted 1 week ago

Hello Jo, We’re very sorry to hear your Festivity bouquet did not meet expectations and that you were disappointed with the quality and pricing. This isn’t the standard we aim to provide. After further investigation, I can confirm our customer support team has advised you correctly. Kind regards, Team Prestige Flowers

Posted 1 week ago

“After 3 days the flowers dropped all their petals and we were left with bare stalks. i am disappointed and disgusted. Evelyn Young”

Helpful Report

Posted 1 week ago

Hello Evelyn, We’re very sorry to hear that your flowers wilted so quickly and that you’re disappointed. This isn’t the standard we aim to provide, and we apologise for the frustration caused. A member of our reviews team has now contacted you, and we hope to resolve this. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Imagine responding to a customer complaint by sending the same copy and paste message over and over again. What was meant to be a congratulations bouquet arrived looking worse than a bunch of flowers from the local Esso. I would absolutely not recommend this company, unless you’re specifically after a bouquet made up almost entirely of greenery. Customer service has been incredibly unhelpful, repeatedly hiding behind the phrase “florist’s choice” and insisting the images are “for reference only.” It feels like ordering from Selfridges and receiving something straight from TEMU. AVOID.”

Helpful Report

Posted 1 week ago

Hello Abbie, We’re very sorry to hear your bouquet arrived in such a condition and didn’t resemble the item you expected. This isn’t the standard we strive to provide, and we apologise for the disappointment and frustration caused. I understand you’ve spoken to our team already, and we hope this can be resolved promptly. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered medium believing the image but what I received was not true to its size .”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear the medium arrangement you received didn’t match the size or your expectations. This isn’t the standard we aim to provide. I can see you are in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I had a rather disappointing first experience with Prestige Flowers. I had ordered the Merry Christmas arrangement, but what was delivered was the Rose and Lily arrangement. And it looked nothing like the photo! The other issue was that the Merry Christmas arrangement had no mention of not including a vase. The Rose and Lily one does NOT. So my flowers arrived very skimpy and without a vase and without the Merry Christmas decoration. Quite embarrassing, especially since they send us beautiful arrangements from a florist here in the US. Prestige also never responded to my email the day I ordered them. I just sent a message on their "Live" chat (not very live since no one was on to chat). Will see if they respond to that. Have not been impressed with the quality and the customer service for a florist that "prides itself on delivering happiness"!”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear that your Merry Christmas arrangement didn’t arrive as expected and that you received the Rose and Lily version, without the vase or decorations. This isn’t the standard we aim to provide, especially for a special order, and we apologise for the frustration and embarrassment caused. I can see you are in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Ordered flowers for my aunt for christmas when they arrived they were nearly dead, the tulips fell apart and they looked nothing like the photo you advertise , at £41.00 , which by the way is a lot of money to me I was very upset not just for me but my aunt as well, I will not be recomending this company to anyone.”

Helpful Report

Posted 1 week ago

Hello Tina, We’re very sorry to hear your aunt’s flowers arrived in such a poor condition and that the arrangement did not match the photo. This isn’t the standard we aim to provide, especially around Christmas. Our sincere apologies for the disappointment and the inconvenience caused. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Really disappointed. Not impressed at all. Paid for next day delivery (to arrive Xmas eve) and they didn’t even bother to knock on the door and wait for my elderly mother to answer. The message I receive just said unable to delivery. Very poor show and at a critical time of year. The flowers will now won’t be delivered to the next working day which is Monday , 5 days away ! They’ll be half dead.”

Helpful Report

Posted 1 week ago

Hello Angela, We’re very sorry to hear about the delivery issue and the impact this had during a time that matters to you. This isn’t the service we aim to provide. After further investigation, I can see your order was delivered on 27-12-2025. A member of our reviews team has emailed you in hopes to reosolve this. Our sincere apologies for the disappointment and the inconvenience caused. Kind regards, Team Prestige Flowers

Posted 1 week ago

“Flowers ordered and arrived on the correct date. I ordered the large Rose and Lilly mix for my wife for our 22nd wedding anniversary. Lillys were not yet open, which is ok as I am sure they will (and the website warned the may still be in bud, in the small print), but there was nowhere near the actual number of Lillies in the delivered item that were on the image displayed for the selection made, about half as many. To be honest with them being closed and there being so few, the setting looked quite bare. The flowers were fresh though, so hopefully will last a long time, and maybe eventually look nice, but with the disappointing overall look for the day actually needed being nothing like that advertised, can only give it 3 stars.”

Helpful Report

Posted 1 week ago

Hello Steve, We’re very sorry to hear the bouquet didn’t match the image and appeared bare with fewer lilies than expected. This isn’t the standard we aim for, and we understand your disappointment. Kind regards, Team Prestige Flowers

Posted 1 week ago

“I ordered "Rome", a mixture of white lilies and yellow roses for a funeral I was attrnding. There were no yellow roses included and the large bunch I ordered was pretty small.I also specified that I did not want the bouquet in a vase and definitely did not want the free chocolates offered, as they would scarcely be appropriate for the occasion. My nessage card also made clear that the flowers were for a funeral, so, all in all, the service was atrocious”

Helpful Report

Posted 1 week ago

Hello Ray, We’re very sorry to hear that your order did not arrive as expected and that the bouquet was smaller than expected. We apologise for any confusion however, the rome bouquet does not include yellow roses this is a white bouquet as shown on our website. We would like to investigate the size issue further. A member of our reviews team has now contacted you, and we hope to resolve this shortly. Our sincere apologies for the disappointment this caused during a difficult time. Kind regards, Team Prestige Flowers

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 273,743 reviews