Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,890 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy with a great selection of bouquets. Made sending flowers to a friend in the UK as a quick thanks very simple.”

Helpful Report

Posted 7 hours ago

“I had a terrible experience with them. I paid for a large bouquet of flowers costing 60 pounds. Since I live abroad I trusted them and the reviews. Please don’t get fooled.They delivered the bouquet very late ant 7:15 pm anfter claiming to deliver between 12-2:00pm, and sent a very small bouquet. Will attach pictures to show how they cheated me and ruined my day!!! Really disappointed and do no recommend them at all!!”

Helpful Report

Posted 11 hours ago

“What an absolute pile of rubbish! Flowers arrived 6 days after due delivery, rotten! A nice gesture to my wife totally ruined. Customer service completely unhelpful as if to say "your flowers will arrive" . Yes but not when they say they should. Bad service, bad product (on delivery) bad customer resolution service. Lesson learned is use another well known flower delivery service that has not let down in the past.”

Helpful Report

Posted 12 hours ago

“Great support when i couldn't order from overseas - thanks Ellie!”

Helpful Report

Posted 17 hours ago

Hello Stephen! Thank you for your wonderful 5-star review! We're thrilled to hear that Ellie was able to assist you with your order from overseas. Providing great support is what we strive for, and it's fantastic to know we could help you out. Warm regards, Prestige Flowers

Posted 16 hours ago

“Thank you very much for the good service you delivered. Ordered from spain to our aunt/sister in Newcastle, went perfect and on time. Janice, Doreen & Mike”

Helpful Report

Posted 19 hours ago

Hello Janice, Doreen & Mike! Thank you so much for your brilliant 5-star review! We’re thrilled to hear that your order from Spain to your aunt/sister in Newcastle went perfectly and on time. It’s always our goal to make every experience seamless. Best wishes, Prestige Flowers

Posted 17 hours ago

“Disappointing, Embarrassing, Time wasting and Costly Experience! There was a packing error with my order, with a small standard bouquet being delivered instead of the medium bouquet I ordered and paid for. I was very embarrassed with the small size of the bouquet that was delivered to my grieving friend who had just lost her mother. I contacted Prestige Flowers and expected an apology for the error and the correct order to be swiftly dispatched. Instead, the AI-powered Customer Service gave inappropriate responses about quality to my complaint which was about size not quality, I have sent over 10 emails and been given the absolute run around- in what feels like, the hope I will give up. I have asked for the complaint to be escalated to senior management to no avail. I asked Prestige Flowers to please explain how your "comprehensive evaluation indicates that the bouquet received matches the correct size and is consistent with the bouquet purchased from your website" when: 1. You look at the photo of what was delivered and the online image of the bouquet ordered- the short delivery of the oriental pink lily flowers is glaringly obvious. 2. You do a count - only one stalk of 3 oriental pink lilies (in bud form) is in the delivered bouquet. The Medium size shown on the web page has 8 oriental pink lilies in the bouquet. Customer service said they “would hope that after 3 days should the care guide have been followed the bouquet will have a more true representation of our online image” This comment makes it obvious that the issue has not been properly considered as no matter how much time we allow, 3 oriental pink lily buds cannot bloom into 8 oriental pink lily flowers! No matter which way you Look or Count it - the delivery is short. It in no way matches the correct size and is not consistent with the bouquet purchased from the website. It is clear there was a packing error with my order. The “No quibble 100% Satisfaction Guarantee” should cover packing errors. If it was not a packing error, it is False Advertising. I noticed customers complaining of the same experience in reviews and they were asked to email Prestige with the Subject: REVIEW and the Order Number. I emailed twice with: Subject: REVIEW Order Number 8875153 with the photos and the count of less than half the lilies being delivered. The standard response I received again was “We apologise for any inconvenience caused and regret that we are unable to offer further assistance on this occasion. If you have any other questions or concerns, please feel free to let us know.” I hope this is sufficient in letting you know. I have given Prestige every opportunity to do the right thing and honour their No quibble 100% Satisfaction Guarantee and here is another one. Please, please, please ship the bouquet I ordered and paid for to my grieving friend.”

Helpful Report

Posted 20 hours ago

Hello Linda, Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues with your order, and I completely understand how upsetting it must have been, especially in such a sensitive situation. I regret that our customer service did not meet your expectations in resolving the matter. We genuinely appreciate your efforts to bring this to our attention. Please know that your feedback is taken seriously and will be shared with our management team to help improve both our service and the experience we provide to our customers. Regarding the bouquet, based on the image you kindly provided, we can confirm that it includes 2 stems of lilies and 6 roses, which aligns with the specification for our medium-sized bouquet. Our flower counts are based on stems rather than individual blooms, which can sometimes cause confusion, and I sincerely apologise if this wasn’t clear at the time of purchase or led to any disappointment. Thank you again for reaching out, and please don’t hesitate to let us know if there’s anything more we can do to assist. Warm regards, Rosie

Posted 18 hours ago

“Awful experience with Prestige flowers. Flowers were delivered 4 days late to intended recipient (what should have been an on time birthday present was very late). Engaging with customer service to find out initially where the flowers were and then discuss a refund or remedy has been frustrating. I am receiving impersonal, AI generated responses that ignore my questions and are filled with copious descriptions of their processes and technical talk about how they never entered a contract with me and therefore can’t be held to the terms of a contract. (Sigh) Very disappointing and I won’t be using again.”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing and frustrating it’s been. I also regret that your attempts to resolve the issue with our customer service only added to your frustration, especially when clear and personal communication was needed most. Your feedback about the responses you received is particularly concerning, and I will make sure this is raised with our team. We absolutely need to do better in both delivering on time and handling issues with greater care and accountability. Warm regards, Katie

Posted 21 hours ago

“Payment was very difficult process.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback regarding the payment process. We understand that a smooth transaction is crucial, and we’re sorry to hear that you faced difficulties. Your comments are essential for us to improve our services, and we're actively looking into ways to enhance the payment experience for our customers. Warm regards, Prestige Flowers

Posted 21 hours ago

“I was delighted with the flowers which arrived right on time for a funeral. The recipient was thrilled with the bouquet and it was featured at the funeral service. I have used your service previously with excellent results. Many thanks. Sue L”

Helpful Report

Posted 1 day ago

Hello Sue! Thank you so much for your fantastic 5-star review! We're so glad to hear that the flowers arrived on time and brought joy to the recipient during such a meaningful moment. Warm wishes, Prestige Flowers

Posted 21 hours ago

“It is veryyyyyy veryyyy gooood to be able to send Flower via YOU from Hungary to Omagh! Thanks.”

Helpful Report

Posted 1 day ago

Hello, Thank you so much for your fantastic 5 star review! We are delighted to hear that you were able to send flowers from Hungary to Omagh and that the experience was positive for you. We hope we can help you in the future! Best wishes, Rosie

Posted 21 hours ago

“delivered on time”

Helpful Report

Posted 1 day ago

Hello! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your flowers were delivered on time. Timeliness is a priority for us, and it’s great to know we met your expectations! Warm regards, Prestige Flowers

Posted 21 hours ago

“There is such an amazing choice of bouquets on offer that's it difficult to pick one. The pricing is very competitive allowing delivery over alternative dates. The website is easy to navigate and the choices of sending extras are a great touch. Thank you”

Helpful Report

Posted 1 day ago

Hello Anamaria! Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed our wide selection of bouquets and found our pricing competitive. It's wonderful to know that our website and the extra sending options made your experience even better! Best wishes, Prestige Flowers

Posted 21 hours ago

“So much went wrong. It was my birthday. The flowers arrived with the wrong gift first of all. They did send the correct gift next day. I wrote to say the peonies did not open at all after 5 days they looked like golf balls. I threw them out. Finally they offered a £10 voucher to spend with them in the future!! The order cost £69.46 because I didn’t complain within 3 days! I was waiting for the flowers to open. DONT WASTE YOUR MONEY AFTERSALES ARE RUBBISH Susan Mosey”

Helpful Report

Posted 1 day ago

Hello Susan, Thank you for sharing your experience with us, and I'm truly sorry to hear about the issues you encountered on your special day. It's disappointing to know that the flowers did not meet your expectations, and I can understand your frustration, especially with the gift confusion and the quality of the peonies. Your feedback is invaluable to us, and I will ensure it is addressed with our team. We strive to improve our offerings and customer care, as we want every experience to be a positive one. I have also reached out via email. Warm regards, Ellie

Posted 19 hours ago

“Very easy website to access and great prices and avalability!”

Helpful Report

Posted 1 day ago

Hello! Thank you for your amazing 5-star review! We're delighted to hear that you found our website easy to access and that you liked our prices and availability. Best wishes, Prestige Flowers

Posted 1 day ago

“Please be aware next day delivery only applies to mainland England and Wales. Rose bush planter took several days to be delivered & plants were dead by 8th day & covered in black fly. Company refused refund because issue wasn’t raised within 3 days & the service they had delivered met with their standards. Think that tells you all you need to know about this company! One to be avoided.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback. We're truly sorry to hear about the issues you faced with your order and the condition of the plant upon arrival. We understand how frustrating this must have been, and we appreciate your concerns regarding our policies. Customer satisfaction is very important to us, and your comments will certainly be taken into account as we work to improve our services. Warm regards, Tom

Posted 1 day ago

“Gosh terrible reviews on here. Do not buy. I am appalled at the lack of compassion and understanding of this company when I politely contacted them today to query the quality of my get well gift. Unfortunately, they did not want to know as I was one day over the 3 day notice period. When I asked how I would know about this three day period I was told that the customer is alerted to it as part of the terms and conditions but how would the recipient of the gift know this when they did not buy the product? Unfortunately, all they can offer me is £10 and not the replacement plant I want. Very very disappointed as I have been unable to take a photo of my gift and send the picture to my recipient to thank them for it properly. Unfortunately, there is only one place for the plant now and that is the bin.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. I understand how upsetting it must have been to receive a gift that didn’t meet expectations, especially when it was intended to bring comfort during a difficult time. I also regret that our response to your concerns left you feeling unheard and unsupported. Our three-day notice period is part of our terms and conditions, but I appreciate your point about how this isn’t always practical for gift recipients who aren’t aware of the policy. That’s an important consideration, and your feedback on this is genuinely helpful for us as we look to improve how we handle these situations more sensitively and flexibly. I have reached out via email. Best wishes, Ellie

Posted 20 hours ago

“Flowers don’t look like anything in the picture and an absolute rip off. Will not recommend purchasing but delivery is quick”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback. We're sorry to hear that the flowers did not match your expectations and appreciate your honesty. It's great to know that our delivery was prompt, but we understand that the quality of the flowers is what truly matters. Your comments will be taken into account as we work on improving our service. If you haven't already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 1 day ago

“Wonderful bouquet, better than the pictures! Easy website too.”

Helpful Report

Posted 1 day ago

Hello! Thank you so much for your wonderful 5-star review! We're thrilled to hear that the bouquet exceeded your expectations and that you found our website easy to use. Your kind words inspire us to keep providing quality service! Warm wishes, Prestige Flowers

Posted 1 day ago

“A nice easy to use website to send some flowers to a colleague. Thanks!”

Helpful Report

Posted 1 day ago

Hello Stuart! Thank you for your wonderful 5-star review! We're so pleased to hear that you found our website easy to use for sending flowers to your colleague. Warm wishes, Prestige Flowers

Posted 1 day ago

“The flowers received did not look at all like the picture on the website. I was actually quite embarrassed to have sent them .”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to share your feedback. We genuinely apologise that the flowers you received did not meet your expectations. We understand how disappointing and embarrassing that can be, especially when sending a gift. Your comments are important to us, and we’ll be reviewing our product consistency to ensure a better experience for our customers in the future. I can see that our team have replied to your email. Warm regards, Katie

Posted 1 day ago

Prestige Flowers is rated 4.4 based on 272,890 reviews