Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,050 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The order process was simple and a delight to use. Will use again in future.”

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Posted 6 hours ago

“ALWAYS EXCELLENT SERVICE AND VALUE”

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Posted 6 hours ago

“Brilliant”

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Posted 6 hours ago

“Expensive no much flowers mostly greenery”

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Posted 21 hours ago

“A little withered on delivery. Picked up a little over next few days but wanted to be better”

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Posted 23 hours ago

Hello there, Thank you for your feedback. We’re sorry to hear the bouquet arrived withered and didn’t improve as expected. We’d like to make this right—please let us know if you’d prefer a replacement, a refund, or any other solution for future orders. Kind regards, Team Prestige Flowers

Posted 7 hours ago

“I have been ordering flowers through Prestige Flowers for a good few years and I have never been let down on the delivery times and the quality of the flowers.”

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Posted 1 day ago

Hello Margaret, Thank you for your wonderful 5/5 review. We’re thrilled to hear you’ve trusted Prestige Flowers for several years and that delivery times and flower quality have consistently met your expectations. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 7 hours ago

“Beautiful flowers and beautifully written message, would recommend this company.”

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Posted 1 day ago

Hello there, Thank you for your wonderful 5/5 review. We’re thrilled you found the flowers beautiful and the message well written, and that you’d recommend Prestige Flowers. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 7 hours ago

“I bought two bouquets on behalf of my mother for two of her friends. When they both sent a photo of the individual bouquets, it showed one with half the flowers and the other with wilting roses, within 4 days of receiving the bouquet Prestige Flowers insisted that I send more photos because they could not judge the condition on the ones sent. Hardly likely to happen. ( M & S had refunded on one photo some years previous) The bouquets totalled over £70. Prestige offered £20 off my next purchase. Not really going to happen as I will never use them again. I asked that the £20 be sent to Cheddar Food Bank and to date have not heard back from Prestige Flowers”

Helpful Report

Posted 2 days ago

Hello Piper, I’m really sorry to hear about the condition of the bouquets and the frustration you experienced. This isn’t the standard of service we aim to provide. I can see that you contacted us 14 days after delivery, which is outside our reporting window, and this is why our Customer Support team was unable to assist further at that stage. We would not want you to be left feeling disappointed, and from the images provided, we can see there is a quality issue with order 9673787. A member of our Reviews team has already reached out to you to help resolve this matter. Kind regards, Team Prestige Flowers

Posted 6 hours ago

“Excellent ordering and delivery was as normal, excellent”

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Posted 2 days ago

Hello Bill, Thank you for your wonderful 5/5 review. We’re thrilled to hear that ordering and delivery were excellent as normal. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 7 hours ago

“It made my mums Mother’s Day very special as I couldn’t be there with her as I live in Australia but doing this made her happy so thank you ☺️”

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Posted 3 days ago

Hello Lynette, Thank you for your wonderful 5/5 review. We’re delighted to hear your gesture made your mum’s Mother’s Day special even from Australia. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 7 hours ago

“Beautiful flowers delivered on time”

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Posted 3 days ago

Hello there, Thank you for your 4/5 review. We’re glad to hear the flowers were beautiful and delivered on time. If there’s anything we can do to make your next experience a 5/5, please let us know. Kind regards, Team Prestige Flowers

Posted 7 hours ago

“I asked all my questions and they were so helpful and patient with me very nice customer service and helped me me so much with my situation Thanks again.”

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Posted 3 days ago

“Please note the apartment number got changed from 1707 to 1001. Please correct it ASAP.”

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Posted 4 days ago

Hello Mustafa, Thank you for your review. I’m truly sorry that we couldn’t cancel or change your order this time, and I apologise for any disappointment or inconvenience this caused. Kind regards, Team Prestige Flowers

Posted 6 hours ago

“I am sharing my experience so other customers can make an informed decision. I placed an order requesting a next-day delivery for a birthday. The order was not delivered on the requested date because the company ran out of stock of one item. Instead of sending the available items or offering an immediate solution, they paused my order without informing. After multiple messages, I finally convinced them to deliver my purchase, but it never arrived. The flowers were not delivered in time for the birthday, and the company is now refusing to issue a refund, claiming that a delivery attempt was made—even though no delivery was ever attempted. The issue is not only the missed delivery date, but the lack of responsibility, communication, and resolution. As a customer, I paid for a specific date and service, and that service was not fulfilled. I cannot recommend this company based on my experience.”

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Posted 4 days ago

Hello, I’m really sorry to hear about the missed next-day delivery and the confusion around your order. This is not the service we aim to provide, and I understand how frustrating this must have been. I can see a member of our reviews team reached out 2 months ago with a resolution, and you have not yet responded. Kind regards, Team Prestige Flowers

Posted 6 hours ago

“Absolutely atrocious delivery service. A bouquet was to be delivered to The Virgin Hotel in Edinburgh, there is construction in that area , instead of finding a place to stop , and make the delivery, I was told customer refused. Absolutely incorrrect I checked and no delivery was ever made or refused at the hotel. Of course , Prestige have taken the money and will do nothing to correct the situation or talk to the courier. I will never recommend them or use them again, your far batter off using local florists. , which I will now do.”

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Posted 5 days ago

Hello, Thank you for your review. We are sorry to hear about the delivery issues you experienced and understand how disappointing this must have been. Please understand that when an order is refused by the recipient, we are unfortunately unable to offer compensation, as this decision is outside of our control. If you require any further assistance, our team would be happy to help. Kind regards, Team Prestige Flowers

Posted 6 hours ago

“I'm an 80-year-old living in New Zealand and it's nice to know that I can rely on Prestige Flowers to "deliver" in both senses of the word, when I need to celebrate my UK families special occasions.”

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Posted 5 days ago

Hello Duncan, Thank you for your wonderful 5/5 review. We’re thrilled you can rely on Prestige Flowers to deliver in both senses of the word for your UK family’s special occasions. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 7 hours ago

“Great service so easy for me to order and send flowers from New Zealand to UK and they were delivered the following day. Would highly recommend”

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Posted 5 days ago

Hello, Thank you for your wonderful 5/5 review. We’re thrilled that ordering from New Zealand to the UK was so easy and that the flowers were delivered the next day. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 7 hours ago

“This made my mum very happy when she received it. It was a shame it arrived the day after her birthday when I booked it for but otherwise I always use them”

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Posted 6 days ago

Hello Lynette, Thank you for your wonderful 4/5 review. We’re glad it made your mum very happy. We’re sorry it arrived the day after her birthday. If there’s anything we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 6 days ago

“My flowers were a gift after I had a stay in hospital , the vase was broke when they arrived didn’t even need to open the box could hear the broken glass , and the bouquet I received on there last legs a garage bunch would have put this to shame , my cousin paid 40 pounds in total and all you offer on compensation was the price of the broken vase totally unacceptable”

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Posted 6 days ago

Hello Sandra, I’m really sorry to hear about the broken vase and the condition of the bouquet. This is not the standard we aim for, and I understand how disappointing this must be. I can see you have been in contact with our customer support team, and this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 6 days ago

“Beautiful Arrangement”

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Posted 6 days ago

Hello, Thank you for your wonderful 5/5 review. We’re thrilled you loved the beautiful arrangement. If there’s anything else we can do for future orders, please let us know. Kind regards, Team Prestige Flowers

Posted 6 days ago

Prestige Flowers is rated 4.4 based on 274,050 reviews