Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,303 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,303 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Less than average presentation and quality of flowers for a high price, disappointed with my second order, will not be ordering again”

Helpful Report

Posted 4 hours ago

“A very easy way to send flowers/message for any occasion!! 👍”

Helpful Report

Posted 7 hours ago

“I would like to say less than 1 star but what an absolute disgrace of a company- to celebrate the birth of our first grandchild they sent flowers that were best described as dying and weeds- and all for over £60. Mistakes can happen so that is one thing but beware the 100% satisfaction guaranteed policy they have- it means nothing. They didn't help to rectify the matter but asked for another picture when they could clearly see what they sent- and didnt offer a refund. Customer Service responds quickly but are no assistance at all. I have contacted the Consumer agency to lodge a complaint- this company shouldn't be allowed do this at what was supposed to be a celebration.”

Helpful Report

Posted 11 hours ago

“My sister sent us roses and Lillie’s for our anniversary last week. They arrived on 12th August. By 14th 3 of the 5 roses had drooped. One lily flower has now come out but the buds on the other stem have dropped off. I sent a message to Prestige on Saturday but apparently there was no one to assist me and nobody bothered to get back to me although I left my email address. Very disappointed.”

Helpful Report

Posted 12 hours ago

“Do not buy from Prestige!!! Apparently, these are exactly as the sales photo. Emailed, chat, and phoned, and will not budge! Absolute waste of money. Say stem count is correct but if they are not full of flowers like the stems photographed then a big difference. Lidls are better!!”

Helpful Report

Posted 12 hours ago

“Hello, I don't recommend to order plant from this company. Ordered this pot, but the plant itself was so tiny, that they managed to put full bottle and chocolate inside the pot and only one flower was blooming. Customer service mentioned that the picture is only an example and it's appropriate size. They don't want to hear me, that the size is not the same, because it can be any size and even not blooming at all”

Helpful Report

Posted 14 hours ago

“Very disappointed that my last 2 orders were unsatisfactory. Roses were already fully open and past their best with no buds and also one damaged antirrhinum stem. My email notifying Prestige simply generated an automated response requesting photographic proof. How sad, as I was not looking for a refund, but just sending feedback. I won't be ordering from "Prestige" in future. I wasted my money relying on high star rating and inflated description.”

Helpful Report

Posted 14 hours ago

“Order my wife some roses and lilly bunch ..what can I say very disappointed..rose died before the lilly had even open . Well only 1 lilly open . Would not use again. . Not hard to get right is it .and at there prices”

Helpful Report

Posted 19 hours ago

Hello Sean, Thank you for your feedback. We’re very sorry to hear that the flowers did not meet your expectations and that they did not last as long as they should have. This is certainly not the quality we aim to provide, especially at such an important time, and we completely understand your disappointment. Please get in touch with us at enquiries@prestigeflowers.co.uk with your order details so we can look into this further and make things right for you. Please include 'Review' in the subject line and some images. Best wishes, Katie

Posted 16 hours ago

“such a simple process choosing the flowers adding extra and of course the payment process so quick and pain free love the option the record a message or video”

Helpful Report

Posted 1 day ago

Hello Peter, Thank you for your amazing 5-star review! We're so glad to hear that you found our process simple and quick. It’s fantastic that you enjoyed the option to record a message or video too! Warm regards, Prestige Flowers

Posted 18 hours ago

“I'm disappointed that the flowers I ordered was not delivered on the specified date for the special occasion, even though it was paid for. I'm sorry that the flowers would not turn out as they should be.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback. We’re truly sorry that your flowers did not arrive on the specified date and did not meet your expectations. We completely understand how disappointing this must have been, particularly for such a special occasion, and we sincerely apologise for the inconvenience caused. While we do note on our website that deliveries can sometimes take longer depending on the distance from our distribution centre, we appreciate that this does not lessen the disappointment when a gift arrives late. Please accept our apologies once again, and thank you for bringing this to our attention as we work to improve our service. Warm regards, Katie

Posted 16 hours ago

“1 Star is higher than I wanted to give. Ordered two days ahead of Anniversary for pre 1 o'clock delivery. When not delivered contacted customer service and was told wait until end of day to see if parcel would be delivered. at 1700 still had no flowers!!! given tracking details could see flowers at sorting office for 24 hours. Was offered initially delivery cost back... and an limp apology... doesnt help on day of Anniversary with no flowers!!! Offered full refund which I will get 3 to 5 days time. Had to go out and get something last minute... Lets just say wife talking to dog more than me!!!! Flowers turned up 24 hours late postman oblivious to the issue. I had a choice sign for or not sign for and refuse delivery. Postmans attitude was I was not customer Prestige were... Flowers half dead and bone dry.. Will never use this company again. If promise next day should make surebit is especially due to premium price!! Anniversary not as good as should of been and notnone offer of compensation!!!!! DO NOT USE this company if you want a happy Wife....”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and the disappointment caused on such an important occasion. We completely understand how upsetting it must have been to have your anniversary flowers delayed and not in the condition you expected. This falls far short of the service and quality we promise our customers. While we’re glad you received a full refund, we recognise this does not make up for the impact it had on your special day. Your feedback has been shared with both our operations and courier partners so that we can prevent situations like this in the future. Warm regards, Tom

Posted 16 hours ago

“The roses looked like they were going over and the lillies weren't anywhere near to opening. By the time the lillies open, the roses will be brown. Plus it just didn't look like it was put together nicely. Also, the card wasn't very good: the writing was small and could have been better positioned. I usually give a lot of leeway when ordering online, so it's rare I complain. It just felt like a lot of money for a non too good product. Sorry. Plus, I couldn't upload a photo.”

Helpful Report

Posted 1 day ago

Hello Tracey, Thank you for your feedback. We’re really sorry to hear that the flowers didn’t meet your expectations and that the presentation and card writing were not up to standard. We strive to provide fresh and beautifully arranged blooms, and it’s disappointing to learn that we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm wishes, Rosie

Posted 16 hours ago

“If I could give less then 1 star I would do that! Flowers ordered for my girlfirends bday and arrived 2 days later. Paid £60 and it meant to be a big bunch of flowers...nothing like the flowers on website, you will never get whats on the pictures. Half of flowers not fresh. Very very disapointed and will never use it again. Not recommended at all. Waste of money, would get better one in M&S for less money!!”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and that the flowers did not arrive on time or meet your expectations. This is not the level of service or quality we aim to provide. We completely understand how disappointing this must have been, especially for such an important occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 18 hours ago

“Arranged for a next day delivery for a work colleague who was leaving that day but courier didn’t deliver until the following day with no explanation why. As a result, my work colleague didn’t get her bouquet and I’m over £30 worse off! Response from Prestige Flowers was also very disappointing - ‘It is important to note that by making a purchase from Prestige Gifting, you are not entering into a contract that guarantees a specific delivery time frame’. Not a very Prestige way of supporting their customers. Won’t be using again.”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the issues you experienced with your order and our response to your concerns. We strive to provide timely deliveries, and I understand how disappointing it is when things don’t go as planned. It's our priority to support our customers during such situations, and I regret that our communication did not meet your expectations. Your experience is important to us, and we will review your feedback to enhance our customer service in the future. Warm regards, Tom

Posted 1 day ago

“Customer service a joke price never ever 50% off like advertised delivered ok offered a voucher for next time refused as never will be using them again.”

Helpful Report

Posted 1 day ago

Hello, Thank you again for your reviews. We are very sorry for any disappointment caused on this occasion. I can see that our review team reached out to you yesterday in the hope of resolving the matter. As an online florist, we do ask for images when concerns are raised, as stated on our website. Unfortunately, we did not receive any on this occasion. As a gesture of goodwill, a voucher for almost 50% of your order value was offered, which was declined. Our team also offered a replacement bouquet, which was again declined. I’m very sorry that the resolutions provided were not suitable for you. However, without images of the bouquet, we are unable to take the matter further. Warm regards, Tom

Posted 1 day ago

“Beautiful flowers at affordable prices would always use them!”

Helpful Report

Posted 1 day ago

Hello Ellese, Thank you for your wonderful 5-star review! We're thrilled to hear that you appreciate our beautiful flowers at affordable prices. Warm regards, Prestige Flowers

Posted 1 day ago

“The flowers it’s not even worth a star because the flowers I have received compared to the pictures shown on your website does not match whatsoever. The sizing is a joke I could’ve got a better bouquet from m&s for £25 and would’ve looked so much better. I am highly disappointed with these flowers, the images used to sell them is a LIE you will never receive what it’s shown, not even near. Customers service is even worse , making me unwrap the flowers to send a picture where you can clearly see the sizing is not right refuse to give me half the money back. Do yourself a favour and not buy this disappointment of flowers.”

Helpful Report

Posted 1 day ago

Hello Yasmina, Thank you for your review. I’m very sorry to hear that you were disappointed with your order and with the service you received from us. We always aim to ensure that the flowers sent are fresh, beautiful, and representative of what is shown on our website, so I regret that this was not your experience. In cases where customers raise concerns, we do request photographs so that we can investigate with our florists and suppliers. I understand that this may have added to your frustration, and I’m sorry if the process felt unhelpful. Your feedback is extremely important to us, and I will ensure it is passed on to our team for review. While I appreciate this experience has left you disappointed, we will use your comments to improve our service moving forward. Warm regards, Katie

Posted 1 day ago

“Happy. Ty. Helps those that need to do international ordering for whatever the need or occassion. Used over many a year now and will always recommend. Value for money. LJ”

Helpful Report

Posted 1 day ago

Hello Lynne, Thank you for your fantastic 5-star review! We're thrilled to know that you have found our service reliable for international ordering and appreciate your recommendations over the years. Warm regards, Prestige Flowers

Posted 1 day ago

“Well what can I say. I ordered a large bunch of flowers for my mom, when they arrived, there was NO WAY this was a large bunch, more like a small. I paid over £35 in total, for a few flowers. Customer services not interested as I didn’t send photos within 2 days. I feel completely ripped off I WOULD NOT RECOMMEND AT ALL USE ANOTHER COMPANY”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to leave a review. I’m very sorry to hear that you were disappointed with the size of your bouquet, especially after selecting the large option. As outlined on our website, we do require photographic evidence of the bouquet in cases where there are concerns. Unfortunately, without this, we are limited in the compensation we are able to offer on this occasion. We sincerely apologise for any disappointment or upset this may have caused. Warm reagrds, Katie

Posted 1 day ago

“Have used prestige flowers for a number of birthday/ sympathy flowers and have always been of excellent quality. Highly recommended”

Helpful Report

Posted 2 days ago

Hello Julie, Thank you so much for your brilliant 5-star review! We're delighted to hear that you have consistently enjoyed the quality of our flowers for various occasions. Thank you for your recommendation! Warm regards, Prestige Flowers

Posted 1 day ago

Prestige Flowers is rated 4.4 based on 273,303 reviews