Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,751 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order the large Tikal for a almost £50, what arrived was so disappointing....nothing at all like the image and hardly any flowers. Would expect more for the money.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your thoughts with us. We’re genuinely sorry to hear that the large Tikal bouquet did not meet your expectations and that you were disappointed in the quantity of flowers received. It’s important to us that our customers are satisfied, and we appreciate your feedback as it helps us improve our offerings. If you haven’t already, please send us some photos of the bouquet—ideally including a bird’s-eye view—to enquiries@prestigeflowers.co.uk. Be sure to include your order number and the word ‘REVIEW’ in the subject line so we can look into this for you. Warm regards, Katie

Posted 6 months ago

“Helpful and easy to use site.”

Helpful Report

Posted 6 months ago

Hello Marc! Thank you for your fantastic 5-star review! We're so pleased to hear that you found our site helpful and easy to use. Warm wishes, Prestige Flowers

Posted 6 months ago

“I ordered a bouquet and paid extra for a large bouquet. I am very disappointing with the size I received. These cost me almost !50!!!!”

Helpful Report

Posted 6 months ago

Hello Julie, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the bouquet you received did not match your expectations in size. We strive to provide our customers with beautiful floral arrangements, and it’s disappointing to learn we fell short in your case. Your comments are invaluable to us as we work toward improving our service. Warm regards, Katie

Posted 6 months ago

“Flowers received were poor and not like photos”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m really sorry to hear that the flowers you received didn’t meet your expectations and that they appeared different from the photos. We understand how important it is to get a product that reflects what was promised. Please know that we take your feedback seriously and will work to improve. Warm regards, Katie

Posted 6 months ago

“Spent £46 for flowers that still didn’t arrive after 5 days. No refund allowed because they need pictures of flowers that haven’t arrived. Seems to be their MO these days. Avoid this company.”

Helpful Report

Posted 6 months ago

Hello David, Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it can be when things don’t go as expected. We apologise for any inconvenience this may have caused. According to the tracking information, the order was delivered to the correct location, with an image and map available via the tracking link for reference. Warm regards, Tom

Posted 6 months ago

“Great - easy to use and navigate. Lots of options to choose from (flowers and cards).”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to hear you found our site easy to use and enjoyed the variety of flowers and cards available. Warm wishes, Prestige Flowers

Posted 6 months ago

“I ordered some flowers to be sent to a member of Critical care unit in William Harvey hospital in Kent. I paid £65 for the service. The flowers did not arrive, I embarrassingly had to ask the Care unit to check other wards and reception, with no luck. However the carrier service confirmed it arrived. I contacted the customer support and a after a day they sent me a photo and proof which shows the FRESH flowers had been dumped inside a metal container next to a waste container (with no idea of exact location). They call themselves a prestige flowers, where in my humble opinion is a mockery to the meaning of the word. I am left here with £65 out of pocket, embarrassed and disappointed”

Helpful Report

Posted 6 months ago

Hello Houshang, I am truly sorry to learn about your experience with your recent order, and I understand how disappointing it must have been to send flowers under such circumstances. We sincerely apologise for the service and delivery issues you've encountered, especially given the sensitive nature of your order. I have located your order and can see that a fresh order has been arranged for delivery tomorrow. Warm regards, Rosie

Posted 6 months ago

“Much Smaller bouquet than in photo. Paid extra £10 for flowers for parents 60th wedding anniversary”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback. I’m genuinely sorry to hear that the bouquet you received did not meet your expectations, especially for such a significant celebration. Your comments are important to us and will be taken into consideration as we strive to improve our offerings. We greatly appreciate your understanding and support as we work to enhance the customer experience. Warm regards, Tom

Posted 6 months ago

“I had a photo sent me of the flowers that were sent to out very disappointed I was so upset I thought the price I paid and the picture they put up just 1 flower bloom the rest were buds and greenery looked like a bunch of weeds I can't believe a company like them could send something like that out they were terrible”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear that the bouquet you received did not live up to your expectations. We strive to provide stunning arrangements that bring joy, especially for special occasions like a 50th birthday. Your feedback is invaluable, and we will certainly use it to improve our offerings in the future. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We do advise this in the description of this product. Thank you for bringing this matter to our attention. Warm regards, Rosie

Posted 6 months ago

“Terrible flowers and worse customer service. I ordered flowers for a sick friend who reluctantly sent photos upon arrival as they were so bad. The leaves were dying on the peonies and they were old buds. Even the accompanying foliage was brown but I was advised by customer services to pick off the dead leaves (leaving twigs). I was offered a £5 voucher and told the quality was to be expected as “perishable goods”. They are flowers, of course they are perishable but they should arrive fresh. I asked for them to resend a bouquet but they refused. Although I questioned their 100% customer satisfaction guarantee, I was advised that this recourse was £5 only and I could dispute through my credit card company. It was so embarrassing that these were sent on behalf of our business. Prestige Flowera have been sent the photos attached and stand by their product as high quality.”

Helpful Report

Posted 6 months ago

Hello Kelly, I’m truly sorry to hear about your experience with your order. I can understand how disappointing it must have been to receive flowers that did not meet your expectations, especially when you intended to send a thoughtful gift to a friend. We pride ourselves on quality, and it’s clear we fell short this time. Your feedback has been noted, and I will ensure that it’s addressed with our team as we work to improve our services. While I can empathise with your frustration regarding the resolution provided, we appreciate you bringing this to our attention. Warm regards, Rosie

Posted 6 months ago

“Received 30th anniversary flowers from friends on Tues,I took a photo to show the sender & apparently was nothing like was ordered,they were awful,looked half dead & now it's Saturday & they are fit for the bin..this is the 2nd time in the last few weeks I've been sent flowers that were disappointing to say the least, would not recommend”

Helpful Report

Posted 6 months ago

Hello, I'm truly sorry to hear that your recent experience with our flowers did not meet your expectations. It’s incredibly disappointing to know that the arrangement you received was not at the standard we strive for, especially for such a special occasion. We understand how frustrating this must be, and we appreciate you bringing it to our attention. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Team Prestige Flowers

Posted 6 months ago

“I ordered flowers for my wife's birthday. When they arrived. They were not even opened and half dead. I use this company a lot. But never again. Won't let me add a photo.”

Helpful Report

Posted 6 months ago

Hello Alex, I'm truly sorry to hear about your recent experience with the flowers for your wife's birthday. It's disheartening to know that what we sent did not meet your expectations. We strive to provide the best quality, and it seems we fell short this time. Your feedback is very important to us, and I assure you that we will be looking into this matter to ensure it doesn’t happen again. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Tom

Posted 6 months ago

“The bunch if flowers were very disappointing was not the full bunch that I thought I was purchasing for £40 for what I got I could have bought petrol station bunch and got more flowers with it. Very poor service and I will not use again thanks.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience with us. I'm genuinely sorry to hear that the bouquet did not meet your expectations and that you felt you did not receive good value for your purchase. We take customer feedback very seriously as it helps us improve our services and offerings. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm regards, Katie

Posted 6 months ago

“HI, well I've just ordered a few gifts to a friend of mine in the UK. I live in Austria, website, pictures looked fab. Like the idea to add extras which I did. Apparantly delivery already tomorrow. Hope my good friend will be happy with her get well delivery. Thank you”

Helpful Report

Posted 6 months ago

Hello Nicola! Thank you for your lovely 4-star review! We're so glad to hear that you found our website appealing and enjoyed adding extras to your order. It’s great to know that we could help you send a thoughtful get-well delivery to your friend. Warm wishes, Prestige Flowers

Posted 6 months ago

“Great easy to use website, good selection choices and comprtitive pricing. Would recommend and I will certainly use again.”

Helpful Report

Posted 6 months ago

Hello Russell! Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to use and appreciated our selection and pricing. Warm wishes, Prestige Flowers

Posted 6 months ago

“My manager very thoughtfully sent me some flowers for my birthday. They arrived late and were so very lack lustre; both in terms of the appearance of the 'flowers' and their overall health, that I wondered if they'd see the day out. The majority of the 4 real flower bouquet comprised of strange foliage, and I suspect looking at the lilly that they are unlikely to open...they certainly haven't in the 4 days since receipt and the buds appear bruised. It feels disrespectful to ditch a gift from anyone so they only really made it into a vase out of respect. To add insult to floristry, the 'bunch' contained a somewhat oversized stick that looked as if it may been included to hold the shape, yet the large sized dowel simply highlighted how few stems were included. I thanked my boss sincerely for remembering my birthday, but suggested he not order flowers from Prestige for anyone important. 🤭”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience with us. I'm really sorry to hear that the flowers did not meet your expectations for your special occasion. It's disappointing to know that both the delivery and the quality fell short, and I can understand how frustrating that must have been. We appreciate your feedback regarding the bouquet composition and the overall presentation, as it's vital for us to know how we can improve. If you haven't already, please could you reach out to enquiries@prestigeflowers.co.uk with some images of the bouquet? Please also include your delivery details and 'REVIEW' in the subject line. Warm regards, Team Prestige Flowers

Posted 6 months ago

“Arrived when expected and finally able to surprise my wife after 40yrs. Flowers well boxed and still going strong a week later with the help of food supplied, the extra chocolates were also delicious . Have recommended to my work colleagues great service.”

Helpful Report

Posted 6 months ago

Hello Bryan! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were able to surprise your wife after all these years and that the flowers are still going strong! It's also great to know you enjoyed the extras. Warm wishes, Prestige Flowers

Posted 6 months ago

“Too many touch points”

Helpful Report

Posted 6 months ago

Hello Robert, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the number of touch points in our process. Our aim is to keep our customers informed and engaged, but we recognize that we need to find the right balance. We'll certainly take your comments into consideration as we work on improving the overall experience. Warm wishes, Prestige Flowers

Posted 6 months ago

“My husband ordered flowers for me for our wedding anniversary, and on the day no flowers arrived. He emailed Prestige that evening and the following morning he was told that they had been delivered and were with Royal Mail! The flowers did arrive late morning, but rather defeats the whole purpose of sending a gift for a particular day and occasion. We won't be using this company again, there are far better flower company options out there.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback with us. I sincerely apologise for the delay in the delivery of your flowers, especially on such a significant occasion as your wedding anniversary. I understand how important timely delivery is for special moments, and it’s disappointing to learn we didn’t meet your expectations. Your experience will be shared with our team as we continuously strive to improve our service. We appreciate your insights, as they help us better serve our customers in the future. Warm regards, Katie

Posted 6 months ago

“Ordering a large bouquet -£56 , it was easy to order, delivery on time, what i have received for the price is a joke, been on a phone and emailing the pictures to them and their reply was: nothing wrong with the bouquet . They are not even issuing a refund , lost money and now have to buy another bouquet. They didn't care that i wasn't happy with the flowers , i will never order from them again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback regarding your recent experience with us. I'm very sorry to hear that the bouquet did not meet your expectations and that you felt unheard in your attempts to resolve the issue. It’s disappointing to learn that we missed the mark in delivering the quality and service you deserve. We understand the importance of customer satisfaction and appreciate your comments as they help us improve. Your concerns have been noted, and we will work to enhance our service moving forward. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,751 reviews