Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,746 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shocking, appalling customer service. Flowers delivered 1 week late, almost dead, wilted. No apology. No offer of compensation, nothing. Will never use them again”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom

Posted 6 months ago

“Value is definitely not good value what you see in picture is not what you get .complained but nothing was done .stay away”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear that you were disappointed with your order. It’s frustrating when expectations aren’t met, and I appreciate you sharing your feedback with us. We strive to provide quality products and services, and your comments help us improve. Warm regards, Rosie

Posted 6 months ago

“Had flowers delivered this morning dead I want my money back absolutely disgrace they ve come like this”

Helpful Report

Posted 6 months ago

Hello, I'm truly sorry to hear that your flowers arrived in a disappointing condition. We understand how frustrating it is when something doesn't meet expectations, and we really appreciate you bringing this to our attention. Your feedback is incredibly important to us as we work to improve our service. From the images you shared, it appears that the flowers are still in bud. The blooms in the bouquet—such as peonies—are intentionally sent this way to ensure they arrive as fresh as possible and last longer. We recommend giving them a bit of time to fully open. If you have any further concerns or if the flowers don't begin to bloom, please don't hesitate to reach out to our customer service team. We're here to help. Warm regards, Team Prestige Flowers

Posted 6 months ago

“Recieved a rose for my birthday,when oped it was pretty much dead, which is dead now after 2 days.would nor recommend to anyone.”

Helpful Report

Posted 6 months ago

Hello Linda, I’m really sorry to hear that your birthday rose did not last as long as it should. It’s always upsetting when our flowers don't meet the quality we strive for, and I truly appreciate your feedback. Your concerns are important to us, and we will be looking into this matter further to improve our service. Thank you for sharing your experience with us. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 6 months ago

“Just received my flowers, or should I say dead flowers a day late 5 dead red roses and 4 dead lilies. Do not order from this company. Worst flowers I’ve ever seen.”

Helpful Report

Posted 6 months ago

Hello, I’m really sorry to hear about your experience with the flowers. It's truly disheartening to know that they arrived late and in such a poor condition. We take pride in our products, and your feedback is vital for us to improve our service. Thank you for sharing your concerns with us. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 6 months ago

“The worst flowers I have ever seen! Avoid!”

Helpful Report

Posted 6 months ago

Hello, I’m really sorry to hear about your experience with the flowers. It's disappointing that they didn't meet your expectations, and I understand your frustration. We prioritise quality, and feedback like yours helps us improve our service. Thank you for bringing this to our attention. Warm regards, Katie

Posted 6 months ago

“If zero stars were possible that's what I'd award. Delivery was not next day as promised, I ordered roses and lilies . The roses were dead and in the bin after 3 days. The lilies also hung their heads after 4 days. Received an email survey and replied the same day with my concerns, only to be told that concerns must be raised within 3 days... prior to the email being sent. Appalling. Avoid.”

Helpful Report

Posted 6 months ago

Hello Daniel, I’m very sorry to hear about your experience with the delivery and quality of your flowers. It’s disappointing to know that we did not meet your expectations, especially when it comes to freshness and service. Your feedback is incredibly important to us and will be shared with our team for review. We truly appreciate you bringing this to our attention and hope to have the opportunity to improve in the future. Warm regards, Prestige Flowers

Posted 6 months ago

“I ordered a bunch of flowers for my wife for our anniversary, only half the bunch came out. Prestige admitted a quality issue and offered £10 credit, I refused this and they then offered a replacement bunch which I accepted. Unfortunately, the replacement bunch was worse than the first with dead flowers and again, most of the flowers not blooming. Despite giving them the chance to resolve this, they have only offered £10 credit which I have refused as I do not want to use them again. There are clear quality issues with the flowers they are selling and they are providing a product and service which is not as advertised.”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear about your experience with the flowers for your anniversary. It’s disappointing to know that both arrangements did not meet your expectations, and I understand your frustration with the quality issues. We strive to provide only the best products, so your feedback is invaluable to us. Your concerns will be forwarded to our quality team for review. Warm regards, Rosie

Posted 6 months ago

“I have been a client of Prestige Flowers for long time now and have always had a wonderful experience sending to friends & family members the beautiful boquets of amazing arrangements. Looking forward to many more years of utilising this company's creativities to share the love!”

Helpful Report

Posted 6 months ago

Hello Nikola! Thank you for your amazing 5-star review! We’re thrilled to hear that you’ve had a wonderful experience with our bouquets and that you’ve been sharing the love with your friends and family. We hope the flowers are enjoyed! Warm wishes, Prestige Flowers

Posted 6 months ago

“Website very easy to use from abroad and flowers loo fabulous”

Helpful Report

Posted 6 months ago

Hello Noreen! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use from abroad and that the flowers looked fabulous. It brings us great joy to help you send beauty across the miles! Warmest wishes, Prestige Flowers

Posted 6 months ago

“Delivery was earlier than expected but unfortunately the flower delivered was a far cry from what was ordered. It looked decrepit and was definitely poorly selected. Tried all I could to make it look even marginally presentable to my wife but zero success there as well. I've tried adding pictures to this review but the site won't let me unfortunately. Oh well.”

Helpful Report

Posted 6 months ago

Hello, I’m very sorry to hear that the flowers you received did not meet your expectations. We aim to provide our customers with beautiful blooms, and it’s disappointing to know that we fell short this time. Your feedback is invaluable, and we will certainly review the quality of our selections to ensure we improve in the future. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 6 months ago

“Terrible website. I have spent hours trying to pay. I shall not try to use you again”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear about the difficulties you faced with our website. We understand how frustrating it can be to spend hours trying to complete a purchase, and it’s disappointing to know that we missed the mark. Your experience is important to us, and we will definitely look into the issues you encountered in order to improve our service. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Warm regards, Team Prestige Flowers

Posted 6 months ago

“I ordered flowers for a friend who was recently bereaved and not only were they delivered two days late most of the blooms were already dead on delivery. My friend was not home when delivery was attempted and instead of leaving them with a neighbour they were left outside the property on the floor in the summer heat. When I complained I was not offered a refund as my friend threw the flowers away before taking any pictures! Customer service in dealing with my complaint was awful. Very poor service and I will not be using them again”

Helpful Report

Posted 6 months ago

Hello, I’m very sorry to hear about your experience with your recent order. It’s disappointing to learn that your gesture of support was impacted in such a significant way. We completely understand your frustration regarding the late delivery and the condition of the flowers. We appreciate your feedback regarding our customer service as well, and we will be reviewing your concerns to ensure we do better in the future. Warm regards, Rosie

Posted 6 months ago

“The flowers ordered were pink roses with Lily's they were delivered as red rose nothing like the picture . This seems to be acceptable with prestige flowers I will not be using or recommending them to anyone”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear that the flowers you received did not match your expectations. We completely understand how disheartening it can be when an order doesn’t arrive as anticipated, and it’s disappointing for us too when we fail to deliver the quality you expect. We strive to use the exact flowers shown in our photos. However, occasionally substitutions may be necessary. Details about this can be found on each product page and in our terms and conditions, which we recommend reviewing before making a purchase. Warm regards, Katie

Posted 6 months ago

“Wow, to send flowers out like that is DISGRACEFUL. £37 for that. I paid extra aswell. I want my money back.”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear that you feel this way about your order. We strive to provide a high standard of service and it’s disappointing to know we didn’t meet your expectations this time. Your feedback is valuable and helps us improve. If you haven't already, please reach out to our customer service team with your order details and some images of the bouquet. Our email address is enquiries@prestigeflowers.co.uk. Warm regards, Tom

Posted 6 months ago

“My preferred floral shop to buy and send flowers. Great service and quality flowers.”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your excellent 5-star review! We're delighted to hear that you consider Prestige Flowers your preferred shop for sending flowers. Warm regards, Prestige Flowers

Posted 6 months ago

“I ordered some flowers for my mum based on the reviews and the photos on this website, the flowers were delivered next day as promised and she was really happy with them, my mum is a seasoned gardener and very discerning about her flowers. Its always a risk ordering flowers online but I would not hesitate to use Prestige Flowers again. Thank you.”

Helpful Report

Posted 6 months ago

Hello! Thank you for your wonderful 5-star review! We're overjoyed to hear that your mum loved the flowers and that they met her discerning taste. We understand the importance of quality when ordering online, and it's fantastic to know we could deliver on that promise for you. We look forward to serving you again in the future! Warm wishes, Prestige Flowers

Posted 6 months ago

“Didn’t get my gift delivered on time and received no help at all. I placed order 3 days ahead of Time . Why do you call it next day deliver? Very disappointed”

Helpful Report

Posted 6 months ago

Hello, I’m really sorry to hear about your experience and that your gift was not delivered on time. We understand that timely delivery is crucial, especially for special occasions, and it’s disappointing to know we did not meet your expectations. Your feedback is important to us, and we are committed to improving our service in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Warm wishes, Rosie

Posted 6 months ago

“It was fantastic to be able to get flowers delivered the next day to a friend who's suffered a loss”

Helpful Report

Posted 6 months ago

Hello Amber! Thank you so much for your touching 5-star review! We're so glad to hear that our next-day delivery service was able to provide comfort to your friend during such a difficult time. It's truly our aim to be there when it matters most. With warm regards, Prestige Flowers

Posted 6 months ago

“Very poor quality, delivered on thursday, Friday the flowers looked terrible and brown, by Sunday they were dead, and wilted.”

Helpful Report

Posted 6 months ago

Hello, I’m really sorry to hear about the condition of the flowers you received. It’s truly disappointing when expectations are not met, especially when it comes to something as special as flowers. We understand how important it is for them to last and bring joy, and we regret that they did not fulfill that promise for you. Your feedback is valued and we will certainly address these concerns to improve our service moving forward. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Rosie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,746 reviews