Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,759 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,759 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The bunch if flowers were very disappointing was not the full bunch that I thought I was purchasing for £40 for what I got I could have bought petrol station bunch and got more flowers with it. Very poor service and I will not use again thanks.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience with us. I'm genuinely sorry to hear that the bouquet did not meet your expectations and that you felt you did not receive good value for your purchase. We take customer feedback very seriously as it helps us improve our services and offerings. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm regards, Katie

Posted 6 months ago

“HI, well I've just ordered a few gifts to a friend of mine in the UK. I live in Austria, website, pictures looked fab. Like the idea to add extras which I did. Apparantly delivery already tomorrow. Hope my good friend will be happy with her get well delivery. Thank you”

Helpful Report

Posted 6 months ago

Hello Nicola! Thank you for your lovely 4-star review! We're so glad to hear that you found our website appealing and enjoyed adding extras to your order. It’s great to know that we could help you send a thoughtful get-well delivery to your friend. Warm wishes, Prestige Flowers

Posted 6 months ago

“Great easy to use website, good selection choices and comprtitive pricing. Would recommend and I will certainly use again.”

Helpful Report

Posted 6 months ago

Hello Russell! Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to use and appreciated our selection and pricing. Warm wishes, Prestige Flowers

Posted 6 months ago

“My manager very thoughtfully sent me some flowers for my birthday. They arrived late and were so very lack lustre; both in terms of the appearance of the 'flowers' and their overall health, that I wondered if they'd see the day out. The majority of the 4 real flower bouquet comprised of strange foliage, and I suspect looking at the lilly that they are unlikely to open...they certainly haven't in the 4 days since receipt and the buds appear bruised. It feels disrespectful to ditch a gift from anyone so they only really made it into a vase out of respect. To add insult to floristry, the 'bunch' contained a somewhat oversized stick that looked as if it may been included to hold the shape, yet the large sized dowel simply highlighted how few stems were included. I thanked my boss sincerely for remembering my birthday, but suggested he not order flowers from Prestige for anyone important. 🤭”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience with us. I'm really sorry to hear that the flowers did not meet your expectations for your special occasion. It's disappointing to know that both the delivery and the quality fell short, and I can understand how frustrating that must have been. We appreciate your feedback regarding the bouquet composition and the overall presentation, as it's vital for us to know how we can improve. If you haven't already, please could you reach out to enquiries@prestigeflowers.co.uk with some images of the bouquet? Please also include your delivery details and 'REVIEW' in the subject line. Warm regards, Team Prestige Flowers

Posted 6 months ago

“Arrived when expected and finally able to surprise my wife after 40yrs. Flowers well boxed and still going strong a week later with the help of food supplied, the extra chocolates were also delicious . Have recommended to my work colleagues great service.”

Helpful Report

Posted 6 months ago

Hello Bryan! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were able to surprise your wife after all these years and that the flowers are still going strong! It's also great to know you enjoyed the extras. Warm wishes, Prestige Flowers

Posted 6 months ago

“Too many touch points”

Helpful Report

Posted 6 months ago

Hello Robert, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the number of touch points in our process. Our aim is to keep our customers informed and engaged, but we recognize that we need to find the right balance. We'll certainly take your comments into consideration as we work on improving the overall experience. Warm wishes, Prestige Flowers

Posted 6 months ago

“My husband ordered flowers for me for our wedding anniversary, and on the day no flowers arrived. He emailed Prestige that evening and the following morning he was told that they had been delivered and were with Royal Mail! The flowers did arrive late morning, but rather defeats the whole purpose of sending a gift for a particular day and occasion. We won't be using this company again, there are far better flower company options out there.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback with us. I sincerely apologise for the delay in the delivery of your flowers, especially on such a significant occasion as your wedding anniversary. I understand how important timely delivery is for special moments, and it’s disappointing to learn we didn’t meet your expectations. Your experience will be shared with our team as we continuously strive to improve our service. We appreciate your insights, as they help us better serve our customers in the future. Warm regards, Katie

Posted 6 months ago

“Ordering a large bouquet -£56 , it was easy to order, delivery on time, what i have received for the price is a joke, been on a phone and emailing the pictures to them and their reply was: nothing wrong with the bouquet . They are not even issuing a refund , lost money and now have to buy another bouquet. They didn't care that i wasn't happy with the flowers , i will never order from them again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback regarding your recent experience with us. I'm very sorry to hear that the bouquet did not meet your expectations and that you felt unheard in your attempts to resolve the issue. It’s disappointing to learn that we missed the mark in delivering the quality and service you deserve. We understand the importance of customer satisfaction and appreciate your comments as they help us improve. Your concerns have been noted, and we will work to enhance our service moving forward. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 6 months ago

“The easiest way to send flowers and gifts for all occasions.”

Prestige Flowers 5 star review on 20th June 2025

Helpful Report

Posted 6 months ago

Hello Julieann! Thank you so much for your fantastic 5-star review! We’re really pleased to hear that you found it easy to send flowers and gifts for all occasions. Making your experience smooth and enjoyable is our top priority! Warm wishes, Prestige Flowers

Posted 6 months ago

“Ordering was easy with a great selection of bouquets. Made sending flowers to a friend in the UK as a quick thanks very simple.”

Helpful Report

Posted 6 months ago

Hello! Thank you for your wonderful 5-star review! We're delighted to hear that you found our ordering process easy and our bouquet selection great. Warm wishes, Prestige Flowers

Posted 6 months ago

“I had a terrible experience with them. I paid for a large bouquet of flowers costing 60 pounds. Since I live abroad I trusted them and the reviews. Please don’t get fooled.They delivered the bouquet very late ant 7:15 pm anfter claiming to deliver between 12-2:00pm, and sent a very small bouquet. Will attach pictures to show how they cheated me and ruined my day!!! Really disappointed and do no recommend them at all!!”

Helpful Report

Posted 6 months ago

Hello, I’m really sorry to hear about your experience and understand how disappointing it must be to receive a smaller bouquet than expected. It’s never our intention to let our customers down, and I regret that we didn’t meet your expectations this time. We appreciate your feedback, as it helps us improve our processes. Unfortunately, we’re unable to provide exact delivery times, as our deliveries are handled by a third-party courier. They manage their own schedules and routes independently, which means we don’t have control over the specific timing. We sincerely apologise for any inconvenience or disappointment this may cause. Warm regards, Rosie

Posted 6 months ago

“What an absolute pile of rubbish! Flowers arrived 6 days after due delivery, rotten! A nice gesture to my wife totally ruined. Customer service completely unhelpful as if to say "your flowers will arrive" . Yes but not when they say they should. Bad service, bad product (on delivery) bad customer resolution service. Lesson learned is use another well known flower delivery service that has not let down in the past.”

Helpful Report

Posted 6 months ago

Hello Deri, I'm truly sorry to hear about your experience with the delivery of your flowers and the subsequent service you received. It's disappointing when such a thoughtful gesture does not go as planned, and I understand how frustrating this must be. We appreciate your feedback as it helps us improve our service and ensure this doesn’t happen again. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 6 months ago

“Great support when i couldn't order from overseas - thanks Ellie!”

Helpful Report

Posted 6 months ago

Hello Stephen! Thank you for your wonderful 5-star review! We're thrilled to hear that Ellie was able to assist you with your order from overseas. Providing great support is what we strive for, and it's fantastic to know we could help you out. Warm regards, Prestige Flowers

Posted 6 months ago

“Thank you very much for the good service you delivered. Ordered from spain to our aunt/sister in Newcastle, went perfect and on time. Janice, Doreen & Mike”

Helpful Report

Posted 6 months ago

Hello Janice, Doreen & Mike! Thank you so much for your brilliant 5-star review! We’re thrilled to hear that your order from Spain to your aunt/sister in Newcastle went perfectly and on time. It’s always our goal to make every experience seamless. Best wishes, Prestige Flowers

Posted 6 months ago

“Disappointing, Embarrassing, Time wasting and Costly Experience! There was a packing error with my order, with a small standard bouquet being delivered instead of the medium bouquet I ordered and paid for. I was very embarrassed with the small size of the bouquet that was delivered to my grieving friend who had just lost her mother. I contacted Prestige Flowers and expected an apology for the error and the correct order to be swiftly dispatched. Instead, the AI-powered Customer Service gave inappropriate responses about quality to my complaint which was about size not quality, I have sent over 10 emails and been given the absolute run around- in what feels like, the hope I will give up. I have asked for the complaint to be escalated to senior management to no avail. I asked Prestige Flowers to please explain how your "comprehensive evaluation indicates that the bouquet received matches the correct size and is consistent with the bouquet purchased from your website" when: 1. You look at the photo of what was delivered and the online image of the bouquet ordered- the short delivery of the oriental pink lily flowers is glaringly obvious. 2. You do a count - only one stalk of 3 oriental pink lilies (in bud form) is in the delivered bouquet. The Medium size shown on the web page has 8 oriental pink lilies in the bouquet. Customer service said they “would hope that after 3 days should the care guide have been followed the bouquet will have a more true representation of our online image” This comment makes it obvious that the issue has not been properly considered as no matter how much time we allow, 3 oriental pink lily buds cannot bloom into 8 oriental pink lily flowers! No matter which way you Look or Count it - the delivery is short. It in no way matches the correct size and is not consistent with the bouquet purchased from the website. It is clear there was a packing error with my order. The “No quibble 100% Satisfaction Guarantee” should cover packing errors. If it was not a packing error, it is False Advertising. I noticed customers complaining of the same experience in reviews and they were asked to email Prestige with the Subject: REVIEW and the Order Number. I emailed twice with: Subject: REVIEW Order Number 8875153 with the photos and the count of less than half the lilies being delivered. The standard response I received again was “We apologise for any inconvenience caused and regret that we are unable to offer further assistance on this occasion. If you have any other questions or concerns, please feel free to let us know.” I hope this is sufficient in letting you know. I have given Prestige every opportunity to do the right thing and honour their No quibble 100% Satisfaction Guarantee and here is another one. Please, please, please ship the bouquet I ordered and paid for to my grieving friend.”

Helpful Report

Posted 6 months ago

Hello Linda, Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues with your order, and I completely understand how upsetting it must have been, especially in such a sensitive situation. I regret that our customer service did not meet your expectations in resolving the matter. We genuinely appreciate your efforts to bring this to our attention. Please know that your feedback is taken seriously and will be shared with our management team to help improve both our service and the experience we provide to our customers. Regarding the bouquet, based on the image you kindly provided, we can confirm that it includes 2 stems of lilies and 6 roses, which aligns with the specification for our medium-sized bouquet. Our flower counts are based on stems rather than individual blooms, which can sometimes cause confusion, and I sincerely apologise if this wasn’t clear at the time of purchase or led to any disappointment. Thank you again for reaching out, and please don’t hesitate to let us know if there’s anything more we can do to assist. Warm regards, Rosie

Posted 6 months ago

“Awful experience with Prestige flowers. Flowers were delivered 4 days late to intended recipient (what should have been an on time birthday present was very late). Engaging with customer service to find out initially where the flowers were and then discuss a refund or remedy has been frustrating. I am receiving impersonal, AI generated responses that ignore my questions and are filled with copious descriptions of their processes and technical talk about how they never entered a contract with me and therefore can’t be held to the terms of a contract. (Sigh) Very disappointing and I won’t be using again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing and frustrating it’s been. I also regret that your attempts to resolve the issue with our customer service only added to your frustration, especially when clear and personal communication was needed most. Your feedback about the responses you received is particularly concerning, and I will make sure this is raised with our team. We absolutely need to do better in both delivering on time and handling issues with greater care and accountability. Warm regards, Katie

Posted 6 months ago

“Payment was very difficult process.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback regarding the payment process. We understand that a smooth transaction is crucial, and we’re sorry to hear that you faced difficulties. Your comments are essential for us to improve our services, and we're actively looking into ways to enhance the payment experience for our customers. Warm regards, Prestige Flowers

Posted 6 months ago

“I was delighted with the flowers which arrived right on time for a funeral. The recipient was thrilled with the bouquet and it was featured at the funeral service. I have used your service previously with excellent results. Many thanks. Sue L”

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Posted 6 months ago

Hello Sue! Thank you so much for your fantastic 5-star review! We're so glad to hear that the flowers arrived on time and brought joy to the recipient during such a meaningful moment. Warm wishes, Prestige Flowers

Posted 6 months ago

“It is veryyyyyy veryyyy gooood to be able to send Flower via YOU from Hungary to Omagh! Thanks.”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for your fantastic 5 star review! We are delighted to hear that you were able to send flowers from Hungary to Omagh and that the experience was positive for you. We hope we can help you in the future! Best wishes, Rosie

Posted 6 months ago

“delivered on time”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your flowers were delivered on time. Timeliness is a priority for us, and it’s great to know we met your expectations! Warm regards, Prestige Flowers

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,759 reviews