Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,805 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have ordered from Prestige. First time went well. This time, while they arrived on time, they came in a very poor state: 2 stems had to be thrown away ad they had disintegrated. Rose petals dry and papery. All looking a bit tired.”

Helpful Report

Posted 2 months ago

Hello Robin, Thank you for your feedback. I'm really sorry to hear that your recent experience with us was not up to the standards we strive for. It’s disappointing to learn that the flowers did not arrive in the expected condition, and I understand how this would affect your experience with our service. From the images provided, we can see that the roses do still have the guard petals attached. Our team have responded to your email advising more on this. Best regards, Katie

Posted 2 months ago

“Simply awful ordering and checkout process. Buttons not working, autofill not enabled, address lookup not working, account registration failed so had to use Apple ID which I didn’t want to do… then it was not clear whether the add on I had selected was actually in my basket or not till after I’d checked out. I just hope the delivered product is significantly better than the ordering process.”

Helpful Report

Posted 2 months ago

Hello! Thank you for your feedback. We're truly sorry to hear about the challenges you faced during the ordering and checkout process. Your experience is important to us, and we'll be sure to pass your comments to our team for improvement. We hope that the product you receive exceeds your expectations. Best wishes, Tom

Posted 2 months ago

“NEVER USE THIS COMPANY, they advertise next day delivery but in the T and C's it states they have 3 to 4 days to deliver. When the delivery doesn't materialise they are only interested in keeping your money. They couldn't care less where your item is, or when it will be delivered.”

Helpful Report

Posted 2 months ago

Hello Clifford, Thank you for taking the time to share your experience. I’m sorry to hear about the frustration you've encountered with your order. It's certainly concerning to hear that our delivery timeline was not clear to you. We strive to provide accurate information in our terms and conditions, but I understand how this can lead to disappointment. Your feedback is essential, and I will ensure it gets to the right team as we continuously work on improving our communication and service. If there are any issues with the flowers due to the delayed delivery, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 2 months ago

“Request and paid for flowers and next day delivery. This didn’t happen so I called and they advised they hadn’t completed this due to “suspected fraud” which isn’t believable as they had taken the money. They then advised they couldn’t do it and had sent me an email (they hadn’t). I’m waiting for my refund still. AVOID AT ALL COSTS”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues you’ve faced with your order. It’s incredibly disappointing not to receive your flowers as expected, especially after you've already made the payment. I completely understand your frustration regarding the lack of communication and the missed email notification. When an order is flagged as potentially fraudulent, our team does reach out via email to inform customers. Your refund is currently being processed and should take 3-5 working days, depending on your card provider. Thank you for your patience, and again, I’m really sorry for the inconvenience. Best regards, Katie

Posted 2 months ago

“Giving it a 1 star rating as 0 stars is not available. I ordered the rose and lily flowers and paid extra for the large bouquet. What actually arrived is a joke of a bouquet. The picture online is not at all what was received. It has since been a week and the bouquet is still as pathetic as it was when it first arrived the only difference now being the flowers actually wilting away. I contacted the customer service team and they were just as bad at communicating and providing a solution to the embarrassment I felt of these flowers being delivered to a friend. Attaching a photo of what I ordered and what was received. I absolutely do NOT recommend. Don’t waste your money unless what you’re looking for is a sad pathetic bouquet.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We’re genuinely sorry to hear about your recent experience and understand how disappointing it must be to receive a bouquet that didn’t meet your expectations. It’s clear we fell short in delivering the quality you anticipated. I apologise for any frustration caused during your communication with our customer service team. I can see that they have requested some additional images after allowing time for the flowers to bloom. Once we receive these, we’ll be able to investigate the matter further for you. Thank you again for bringing this to our attention, and we’re truly sorry that we let you down on this occasion. Best regards, Katie

Posted 2 months ago

“Prices are expensive, although not the highest I have seen. Easy to order, although delivery address wasn't confirmed on the checkout page until after ordering was placed.”

Helpful Report

Posted 2 months ago

Hello Darren! Thank you for your thoughtful 4-star review! We appreciate your feedback regarding our prices and the ordering process. We're glad you found it easy to order, and we'll certainly look into confirming delivery addresses on the checkout page for a smoother experience. Best wishes, Tom

Posted 2 months ago

“Shockingly poor performance experience, wouldn’t even publish my initial review. On upgrading to a large bouquet & finally admitting they had sent the wrong size, offered £5 credit to cover a £10 upgrade on a £75 order. Total rip off; cannot possibly recommend.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. We're deeply sorry to hear about your disappointment with your recent order. It’s clear that we didn’t meet your expectations, and for that, we sincerely apologise. Regarding the size discrepancy, we regret that our resolution did not meet your satisfaction. We’ll review this internally to ensure better clarity and alignment in how we handle such cases. I can see that the £5.00 was offered due to this being the difference between the medium and large sizes. We appreciate your honesty and will take your comments seriously to enhance our customer experience moving forward. Thank you again for bringing this to our attention, and we’re truly sorry we let you down on this occasion. Best regards, Katie

Posted 2 months ago

“Great prices &beautiful flowers always”

Helpful Report

Posted 2 months ago

Hello Marion! Thank you for your wonderful 5-star review! We're delighted to hear that you appreciate our great prices and beautiful flowers. Best wishes, Tom

Posted 2 months ago

“Love ordering from this website,very easy to navigate and they always deliver in time.”

Helpful Report

Posted 2 months ago

Hello Omowunmi! Thank you for your wonderful 5-star review! We’re so pleased to hear that you find our website easy to navigate and that we consistently deliver on time. Your satisfaction means a lot to us! Best wishes, Tom

Posted 2 months ago

“Really good website and a wide range of flowers!”

Helpful Report

Posted 2 months ago

Hello! Thank you for your fantastic 5-star review! We're thrilled to hear that you think our website is really good and that you appreciate our wide range of flowers. Best wishes, Tom

Posted 2 months ago

“Good selection of bouquets. Excellent flowers. Thank you”

Helpful Report

Posted 2 months ago

Hello! Thank you for your amazing 5-star review! We're so glad you liked our selection of bouquets and found our flowers to be excellent. Best wishes, Tom

Posted 2 months ago

“Shocking. The tulips only lasted two days from delivery and some stems were broken. In compensation for my daughter, I bought fresh flowers from M&S at a fraction of the price.”

Helpful Report

Posted 2 months ago

Hello Jacqueline, Thank you for sharing your experience. I'm truly sorry to hear that the tulips did not last as expected and that some stems arrived broken. We aim to deliver fresh flowers in great condition, and it’s disappointing to know we fell short in your case. I understand your frustration, especially when trying to create a special moment for your daughter. Your feedback is important, and I assure you it will be used to help us improve our quality and service. I can see that our customer service team have responded to your email, and they are awaiting your reply. Best regards, Katie

Posted 2 months ago

“intentionally misleading pricing where you cannot see the final price until after you've paid. Delivery price was missed off my quoted price and they refuse to cancel the order despite me requesting one within 5 minutes of purchase”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your concerns. I'm truly sorry to hear about the frustration you experienced with our pricing and order cancellation policy. It's important that our customers have a clear understanding of their orders, and I apologise if this was not your experience. We do try and make it as clear as possible by putting the delivery charge at multiple points at checkout and also in our delivery information. However, I am sorry if this was missed. Best regards, Rosie

Posted 2 months ago

“Very good service easy to order online”

Helpful Report

Posted 2 months ago

Hello Helen! Thank you for your fantastic 5-star review! We're delighted to hear that you found our service easy to use and enjoyed the online ordering process. Best wishes, Tom

Posted 2 months ago

“Thought it was very handy and useful.”

Helpful Report

Posted 2 months ago

Hello Paul! Thank you for your wonderful 5-star review! We're delighted that you found our service handy and useful. Best wishes, Tom

Posted 2 months ago

“Easy to use website quality flowers”

Helpful Report

Posted 2 months ago

Hello Paul! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use and appreciate the quality of our flowers. Best wishes, Tom

Posted 2 months ago

“Easy to use website with a fantastic array of beautiful flowers & gifts anyone would love to receive..service from start to finnish absolutely outstanding..”

Helpful Report

Posted 2 months ago

Hello Michelle! Thank you for your amazing 5-star review! We're so pleased to hear that you found our website easy to use and enjoyed our fantastic selection of flowers and gifts. Best wishes, Tom

Posted 2 months ago

“Easy to use website with pretty flowers”

Helpful Report

Posted 2 months ago

Hello! Thank you for your lovely 5-star review! We're so pleased to hear that you found our website easy to use and enjoyed the beauty of our flowers. Best wishes, Tom

Posted 2 months ago

“The flowers I received were of poor quality, the roses in the bouquet were DOA. Never opened up, apart from 1/6, dead in bud. Very disappointing, I felt equally disappointed for my daughter who had spent her money on them. When I contacted Prestige they were very unhelpful in providing a resolution claiming that I had to raise the issue within 3 days of delivery, even when I presented photographic evidence they claimed that the standard of flowers was acceptable! Very poor customer service, buy your bouquet elsewhere.”

Helpful Report

Posted 2 months ago

Hello! We truly appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about your experience. It's disheartening to know that the flowers did not meet your expectations and that you found our customer service to be lacking. Your comments regarding the quality of our products and the support provided are important to us, and we will certainly take them into consideration for future improvements. Thank you for your feedback. Best wishes, Tom

Posted 2 months ago

“Basically I was ripped off by this company... I ordered a plant for my mother based on the photo on their website and the plant that was delivered looked nothing like the website plant and more like a very poor relation (see photos). Avoid at all costs and go elsewhere....”

Helpful Report

Posted 2 months ago

Hello Simon, I’m genuinely sorry to hear that your experience with us did not meet your expectations. We understand how disappointing it can be when the product received does not match what was anticipated. Your feedback regarding the appearance of the plant is important, and we truly value your thoughts as they help us improve our services. Best, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,805 reviews