Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,103 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,103 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were delivered a day later than when I requested. They were given plenty of notice. They still haven't arrived as yet. I can't wait to see the quality of the flowers!!! AVOID based on delivery dates, not to be trusted!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your concerns. I'm truly sorry to hear about the delay with your order. Timely delivery is crucial, and I understand how frustrating it must be to wait longer than expected. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Rosie

Posted 1 year ago

“Very disappointed..Never again I'm gonna use this company again coz ordered flowers for Valentines but never got them.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the missed delivery for your order on such a special occasion. It’s disappointing when our expectations aren’t met, especially for something as important as Valentine’s Day. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Be aware that this pretty looking Spring Planter arrives as a basket of planted bulbs. They obviously take a few weeks to flower and show only a slight resemblance to the picture as shown once in bloom as the daffodils come out much sooner than mini hyacinths.”

Helpful Report

Posted 1 year ago

Hello Pam, Thank you for your feedback. I understand your disappointment regarding the Spring Planter not matching the immediate expectations. The blooming process can indeed vary, and while the initial appearance of the planted bulbs may differ, we hope the flowers will bring beauty once they fully develop. We appreciate your comments as they help us improve our offerings. Best wishes, Katie

Posted 1 year ago

“I ordered a flower for friend's birthday which is today. I expected it to be delivered in the morning as it's a birthday gift. However, I just a got a notification from Royal mail that my parcel has been delivered in a safe place. Which means, it was left out because my friend has gone out. This is my first time of using this florist and I must say ,it will be the last time.I am very disappointed and not impressed.”

Helpful Report

Posted 1 year ago

Hello Hannah, Thank you for sharing your experience with us, and I'm truly sorry to hear about the delivery situation. I regret to inform you that we are unable to accommodate specific delivery instructions due to our reliance on a third-party courier service. In cases where there is no one available to receive the gift, the courier will exercise their own judgment. Best wishes, Katie

Posted 1 year ago

“Sadly I cannot upload photos. Appalling flowers which arrived dead. I complained and received a reply which said our florist manager says ‘ there is a slight quality issue’ and offered £10 credit against next purchase, ho ho ho. Refused to refund. Instructed my card provider to s75 and recall the whole balance. Will also report PF to trading standards.”

Helpful Report

Posted 1 year ago

Hello Steve, Thank you for sharing your concerns, and I sincerely apologise for the experience you’ve had with your order. It’s completely unacceptable for flowers to arrive in such a condition, and I understand your frustration regarding the response you received. While we aim to resolve issues promptly, I regret that our proposal did not meet your expectations. Your feedback is invaluable, and we are continuously striving to improve our service. Best wishes, Katie

Posted 1 year ago

“I ordered flowers for my wife to be delivered on Valentine’s Day , they arrived the following day late afternoon. I messaged the company and they aren’t taking any responsibility, blaming third party courier . Obviously the flowers were too late and ruined the surprise. Hence I will not be using the company again . If they can’t fulfil orders then they should not have taken my money.😡”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the delay with your order. I understand how disappointing it can be when timing is crucial, especially for such a special occasion like Valentine’s Day. While we rely on third-party couriers to handle deliveries, we acknowledge that this can sometimes lead to unforeseen issues outside our control. Your concerns about accountability are valid, and I assure you that we take customer feedback seriously as we work to improve our services. Best wishes, Katie

Posted 1 year ago

“Flowers ordered for Valentines Day. Didn't arrive till the day after and when delivered looked wilted and as though they hadn't been watered for a couple of days. Very disappointing. Won't use again. Also they looked nothing like the advertised picture.”

Helpful Report

Posted 1 year ago

Hello Colin, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with your order. It’s incredibly disappointing when gifts don’t arrive as expected, especially on such an important occasion like Valentine’s Day. We aim to provide quality products, and it’s clear we fell short in this instance. Your comments regarding the condition of the flowers and how they are compared to the advertised image are concerning, and we take them seriously. Best wishes, Rosie

Posted 1 year ago

“Flowers dead when arrived and according to manger, that's normal Very poor. AVOID”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s completely unacceptable for them to arrive in poor condition, and I understand how disappointing that is. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“Flowers that came were all a bit dead already with browning roses and dried leaves that crumbled off, very dissapointed”

Helpful Report

Posted 1 year ago

Hello Charlotte, Thank you for your feedback, and I’m truly sorry to hear about the condition of the flowers you received. It’s disappointing to learn that they did not meet the quality standards we strive for. Your experience is important to us, and I would encourage you to reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details. We appreciate the opportunity to address your concerns and make things right. Best wishes, Katie

Posted 1 year ago

“Dissapointed. Bouquette doesn`t look like at the photo. Some of flowers are almost dying, some are broken and some are without buds. And there is a mossy mold inside bouquette. Will not recommend Prestige Flowers and will not order them anymore. Definetly far from prestige.”

Helpful Report

Posted 1 year ago

Hello Hlib, Thank you for your feedback, and I’m truly sorry to hear about your experience with the bouquet. It’s disappointing to learn that the quality of the flowers did not meet your expectations and that you received a product that was not up to our standards. Your comments regarding the condition of the flowers are concerning, and I appreciate you bringing this to our attention. We continuously seek to improve our service, and your insights are vital in helping us achieve that. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Didn’t receive: I recently placed an order for flowers, and despite paying a high delivery fee, the parcel was not received by my partner. This has been incredibly disappointing, especially given the occasion. It was marked as attempted but no delivery actually took place. My partner was on that given address all day and didn’t receive any notice or notification about the delivery. Flower, chocolate and Teddy were supposed to arrive on 14 Feb, but since they didn’t, it ended up being a waste of both time and money for me. Still hasn’t received and when asked for refund I’m being ignored.”

Helpful Report

Posted 1 year ago

Hello Asmin, Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience with your order. It’s incredibly disappointing when expectations aren’t met, particularly for a special occasion. We can see that delivery was attempted on the 14th and the 15th but both times were unsuccessful. Best wishes, Katie

Posted 1 year ago

“I ordered some flowers as I live overseas and when the recipient sent me picture I was very disappointed. The flowers and chocolate is nothing like the image and what I expected. The real thing looked worse than what you would get last minute from a petrol station.”

Helpful Report

Posted 1 year ago

Hello Rick, Thank you for your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that the flowers and chocolate didn’t match what you envisioned from the images. We strive to provide a quality product and your concerns are important to us. If you would like to discuss this further, please feel free to reach out to us directly at enquiries@prestigeflowers.co.uk. We would like the opportunity to address your concerns. Best wishes, Katie

Posted 1 year ago

“3 of my 12 roses were dead and I paid £50 for them”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the condition of the roses you received. It’s understandably disappointing when flowers don’t meet the quality we strive to provide, especially after making such a significant purchase. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“You've sent my order to the wrong address, which I can't find. I've paid extra for next day delivery on a Sunday and have a picture of someone else's front door. Completely unacceptable.”

Helpful Report

Posted 1 year ago

Hello Mike, Thank you for your feedback, and I'm really sorry to hear about the delivery issue you experienced. I completely understand how frustrating it must be to have your order sent to the wrong address, especially after paying for next-day delivery. Please rest assured that we take this matter seriously, and we will investigate this incident thoroughly to prevent similar occurrences in the future. Our customer service team have replied to your email and they are awaiting your response. Best wishes, Katie

Posted 1 year ago

“Absolutely disgusted at the state of my flowers ,,shocking”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the flowers. It’s completely disappointing when your expectations are not met, and I understand how upsetting this situation must be for you. We value your concerns and take quality seriously. I have located this order and can see it was resolved with the customer. Best wishes, Katie

Posted 1 year ago

“While flowers are fresh and beautiful, its definately not 'Large' size as ordered. It's nothing close to what advertised in the picture (I paid 10 pounds extra for bouquet to be large). And I don't know why they still don't have their own flower curier, as Royal mail definately have no clue how to read labels (carboard says "this way up" , yet they laid it on the side. Fascinating! Its most likely my last time ordering here.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts. I’m really sorry to hear that the bouquet you received did not match your expectations, especially after paying extra for a larger size. We want our customers to be completely satisfied, and I can understand how disappointing this must be for you. I also appreciate your feedback about the delivery service. It's concerning to hear about the handling issues with Royal Mail, and we'll certainly take this into consideration as we work to improve our service. If not done already, please send us some images of the bouquet to enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Would of got better from a petrol station forecourt. Payed £34 for some lifeless flowers and poor presentation. The picture is very deceiving. Definitely won't be wasting my money here again. I was embarrassed to give them the my partner as it looked like I made no effort.”

Helpful Report

Posted 1 year ago

Hello Sam, Thank you for taking the time to share your feedback. I'm really sorry to hear that your experience with the flowers did not meet your expectations. We strive for high standards, and your comments will be invaluable in helping us improve our service and presentation. If not done already, please share some images of the bouquet with our team at enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“I was really quite disappointed with my order. I ordered a large grandeur bouquet for Valentine’s Day. Frankly, I thought it was not worth the price. I paid c. £70 for it including a large box of chocolates. The chocolates were really poor quality and described as pralines but were in fact marzipan. The roses were nicely sized buds but 13 roses and 6 thistles for £60 is very expensive. Within 3 days, they have begun to wilt quite dramatically despite good care. Some are almost entirely dead. I’m afraid I wouldn’t describe the order as ‘good’ let alone ‘prestige’.”

Helpful Report

Posted 1 year ago

Hello George, Thank you for your honest feedback, and I’m truly sorry to hear that your order did not meet your expectations. It’s upsetting to learn that the flowers wilted quickly and that the quality of the chocolates didn’t align with what you anticipated. We strive to provide high-quality products, and your experience will be reviewed to help us improve. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Very disappointing, poor quality flowers, 2 days in & the roses look lifeless, taking into account the cost of these flowers, you would be able to buy better quality flowers from supermarkets for a lot less money, shame on your supplier for scamming buyers. I do not recommend, stay clear, go to Tesco's or ASDA.”

Helpful Report

Posted 1 year ago

Hello Mike, Thank you for sharing your feedback, and I'm truly sorry to hear about the quality of the flowers you received. I completely understand the disappointment when they don't meet your expectations. We pride ourselves on the quality of our products and it’s concerning to hear that we fell short in this instance. Your comments will certainly be addressed with our supplier to ensure we can improve in the future. Our customer service team are awaiting your reply. Best wishes, Rosie

Posted 1 year ago

“I had my flowers delivered 16 days ago and they are still going absolutely beautiful highly recommended this business”

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Posted 1 year ago

Hello, Nicola, Thank you for your wonderful 5-star review! We're absolutely thrilled to hear that your flowers have continued to stay beautiful even after 16 days. It's always our goal to provide long-lasting blooms that bring joy. Your recommendation means so much to us, and we’re grateful for your support. Thanks once again, and we look forward to serving you again soon! Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,103 reviews