Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,774 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Waste of money sent some flowers for a birthday and looked nothing like the picture”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear that the flowers you sent for the birthday celebration did not match your expectations. We strive to capture the beauty of our arrangements in our images, and it’s disappointing to know we didn’t deliver that experience this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Lovely arrangement very fresh”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely 5-star review! We’re so pleased to hear that you enjoyed the fresh arrangement. Best wishes, Tom

Posted 1 year ago

“Disappointed with my order Nothing like as picture too dry spending £41 what a waste”

Helpful Report

Posted 1 year ago

Hello Mariam, Thank you for your review. I’m really sorry to hear that your order did not meet your expectations. It’s always disheartening to know that our customers feel let down. We strive to reflect the quality shown in our pictures, and I apologise that we fell short this time. Thank you for your feedback, and we’ll certainly take it into consideration as we work to enhance our services. I have also reached out via email. Best wishes, Ellie

Posted 1 year ago

“It is nothing like the picture so disappointing”

Helpful Report

Posted 1 year ago

Hello Michael, I’m really sorry to hear that the flowers didn’t meet your expectations and didn’t match the picture. We aim for our arrangements to reflect what you see online, and it’s disappointing to know we missed the mark this time. Thank you for your feedback, and we will certainly take it into account as we strive to improve our services. Best wishes, Kaite

Posted 1 year ago

“Good website and easy to understand after a short view/browse of what is available. Looking forward to seeing the delivered goods.”

Helpful Report

Posted 1 year ago

Hello Roger, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our website easy to navigate. Your anticipation for the delivered goods truly excites us! We can’t wait to impress you with what’s coming your way. Looking forward to serving you again soon! Best wishes, Tom.

Posted 1 year ago

“Avoid at all costs. Ordered a large bouquet as a surprise for my wife, what actually arrived was an absolute disgrace. Bearing in mind said bouquet cost me just shy of £50, I could've bought better for a tenner in Aldi. The customer service after complaining was equally as bad. I would never use this company again, in fact I am considering contacting trading standards. Zero out of five 😡”

Helpful Report

Posted 1 year ago

Hello Jamie, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and understand how disappointing this must be for you. Our goal is to provide beautiful arrangements and excellent service, and we regret that we fell short in your case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Tom.

Posted 1 year ago

“Everything is clear and extra gifts are helpful”

Helpful Report

Posted 1 year ago

Hello Natalia, Thank you for your fantastic 5-star review! We’re thrilled to hear that everything was clear and that you found our extra gifts helpful. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations. We look forward to serving you again soon! Best wishes, Katie

Posted 1 year ago

“Very disappointed with the flowers delivered as they were not the ones I ordered!! Although they did arrive on the correct day.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that the flowers delivered were not as you expected, even though they arrived on time. We understand how important it is to receive exactly what you ordered, and we strive to ensure that our customers are satisfied. I have reached our via email to look into this and hopefully come to a resolution. Best wishes, Ellie

Posted 1 year ago

“The presentation of the flowers in a closed box led to a wilted look on delivery . I did not understand that Royal Mail would deliver as a package rather than an open bouquet from a florist. The receiver was not impressed with her gift .”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear that the flowers arrived in less-than-ideal condition. The presentation in a closed box can sometimes affect their freshness during delivery, which is certainly not what we aim for. I understand your disappointment, especially when it comes to gifting. Thank you for your feedback, and we appreciate your patience as we work on improving our services. Best wishes, Kate

Posted 1 year ago

“Liars. Didn't deliver my flowers on the day specified THE BIRTHDAY!!!!! Then lied about why trying to put the blame on me ffs! DO NOT USE THIS COMPANY I'm in contact with the ombudsman and a solicitor!!!!!!! I WILL be taking this right to the top!!!!!!”

Helpful Report

Posted 1 year ago

Hello Robert, I'm genuinely sorry to hear about your experience with your order. It’s upsetting to learn that it did not arrive as planned, especially on such an important occasion. We certainly do not intend to put any blame on you and appreciate your feedback. Best wishes, Ellie

Posted 1 year ago

“Roses were delivered to my daughter. Out of the five roses that were in the bouquet two of them were so flaccid that they had wrinkled petals and a texture of old lady skin. I reported this problem immediately that they arrived and I’ve just been told they were fine. Do not use this company they tell you that dead flowers are good quality. The two roses lasted two days before they wilted with all their petrol is off.”

Helpful Report

Posted 1 year ago

Hello Amelia, I’m truly sorry to hear about your experience with the roses sent to your daughter. It’s disheartening to know that they arrived in less-than-acceptable condition, and we appreciate you bringing this to our attention. We strive for quality in every bouquet and clearly, we fell short here. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so I can look into this for you. Best wishes, Ellie

Posted 1 year ago

“Took ages choosing the perfect bouquet and vase. Tried to pay, just given the run around their site, lost patience, gave up that's a £50+ order lost by your faffing!”

Helpful Report

Posted 1 year ago

Hello Maggie, I’m truly sorry to hear about the frustrating experience you had while trying to complete your order on our site. We strive to make the purchasing process as smooth as possible, and it’s clear we fell short in your case. Your feedback is invaluable, and we’re committed to improving our website to better serve our customers. I hope you might give us another chance in the future. Best wishes, Ellie

Posted 1 year ago

“Orders on 17th January with next day delivery, received 20th. Will not use them again and advise anyone else not to use them. Awarded one star as there is no zero option. Have not contacted the company...a refund does not compensate for huge disappointment and too late for the purpose sent, ruined!”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to learn that your order did not arrive on the intended date and that this caused you disappointment. We understand how crucial timely delivery is, especially for special occasions, and it’s clear we did not meet your expectations this time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Ellie

Posted 1 year ago

“Very disappointed paid £30 for birthday flowers for my mum and the bunch was absolutely pathetic barely anything to it definitely not worth the money at all”

Helpful Report

Posted 1 year ago

Hello, I'm really sorry to hear about your disappointment with the flowers you received. We aim to provide arrangements that meet our customers' expectations, and it's clear we fell short in your case. Your feedback is crucial to us, and I would appreciate the opportunity to resolve this for you. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can address your concerns. Best wishes, Ellie

Posted 1 year ago

“My husband ordered the Rose and Lily bouquet for my 60th birthday. They arrived as expected, however the quality of this bouquet is very disappointing to say the least. Almost a week later, the roses look so sorry for themselves and the Lillie's still have not opened.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We're truly sorry to hear that the bouquet did not meet your expectations on such a special occasion. The quality of our flowers is very important to us, and we deeply regret that this was not reflected in your experience. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Ellie

Posted 1 year ago

“Didn’t arrive on time requested a specific date for some flowers for my anniversary only after the payment had being taken and the mess up occurred do they tell you the specific date is not guaranteed. Do yourself a favour Stick with using interflora”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your flowers did not arrive on the requested date and that this affected your anniversary celebration. We understand how important timely delivery is for special occasions, and it's disappointing to hear we fell short in your case. While we do outline our delivery policies, I regret that this caused confusion and frustration. Your feedback is immensely valuable, and we will certainly take it into account as we work to enhance our service. Best regards, Ellie

Posted 1 year ago

“Awful flowers. Ordered large and got 5 roses. It was nothing like the photo’s. 2 of which were on their way out on the day of delivery. This was £40 with delivery, reduced from £60. Avoid”

Helpful Report

Posted 1 year ago

Hello Will, I’m really sorry to learn that the flowers did not meet your expectations and that the experience was disappointing. We strive to deliver arrangements that truly reflect the quality portrayed in our photos, and I apologise for the shortfall you encountered. Your feedback is invaluable, and I assure you we'll take this into consideration as we work to improve our services. I have contacted you via email. Best regards, Ellie

Posted 1 year ago

“Absolute joke, the flowers came dying and floppy, the roses were off colour. When speaking with the customer service team, they only offered a 1/4 of the money back in credit? Because of only a slight quality issue”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about your experience with the flowers and the response you received from our customer service team. It’s truly disheartening to know that the quality of the blooms did not meet your expectations, especially when they were meant to bring joy. We aim to ensure all our customers are satisfied, and I'm sorry this wasn’t the case for you. Best regards, Rosie

Posted 1 year ago

“I had a gift a delivery of fresh flowers they were well packed a few of the stems of flowers were broken that was fine but the two roses were drooping and had brown petals on them on delivery. I have had them 5 days and the leaves in the flowers are going yellow. I have flowers from a supermarket every week and they last ages I am really disappointed”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding the delivery of your flowers. I’m sorry to hear that some of the roses arrived in less-than-perfect condition and that the freshness didn’t last as expected. It’s understandable to feel disappointed, especially when you compare them to your regular supermarket purchases. Please could you contact us at enquiries@prestigeflowers.co.uk with the delivery postcode and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 year ago

“Please do not trust the next day delivery service. Flowers for a special occasion did not arrive on time and the response I got from customer services is that, in essence, I should have read the small print which states it’s not guaranteed . They use a third party for delivery and use this as an excuse for lack of accountability. Also, avoid the chocolates- awful”

Helpful Report

Posted 1 year ago

Hello Tracy, I’m sorry to hear about the issues you experienced with the next day delivery and the chocolates. I understand how disappointing it is when things don’t go as planned, especially for a special occasion. While we do share our delivery terms, it's clear we did not meet your expectations, and for that, I sincerely apologise. Your feedback regarding the chocolates is noted, and we strive to improve our offerings continually. Thank you for bringing this to our attention. Kind regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,774 reviews