Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,774 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I tried to order. No confirmation. I assume the order did not go through! Not a very good first impression!”

Helpful Report

Posted 11 months ago

Hello, Thank you for reaching out and sharing your experience. I’m sorry to hear that you didn’t receive a confirmation after trying to place your order. I completely understand how frustrating that can be, especially for a first impression. We value your feedback and are here to help. If you're still interested, please feel free to reach out to our customer service team directly for assistance with your order. Best wishes, Rosie

Posted 11 months ago

“Lovely looking bouquets which I hope live up to expectation! I found it difficult to order and the site confusing - too many options, add ons etc and while putting in the address of the recipient it kept clicking out so hope it will arrive at the right place on the correct date! Maybe would be easier not doing it on a phone….”

Helpful Report

Posted 11 months ago

Hello Marion, Thank you for your review. I’m glad to hear you found our bouquets lovely! I apologise for any difficulties you experienced while navigating our site – we understand how frustrating that can be. We appreciate your feedback about the ordering process and will certainly look into simplifying it for a smoother experience. If you have any concerns about your order's delivery, please don’t hesitate to contact us directly. Best wishes, Ellie

Posted 11 months ago

“This is the third time I have ordered a large bouquet of flowers and not only do they not turn out like the picture, they are so small, messy and disappointing. I have complained and all I get back in response is an automated email saying they believe my flowers are substantially delivered. The automated email must be because they receive so many complains.embarrassing to gift these to family! I would not recommend..”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that your recent orders have not met your expectations. We aim for every bouquet to reflect the beauty of the images we showcase, and I understand how disheartening it is when they fall short. I appreciate your feedback regarding our customer service. Your concerns are important, and I assure you that we will use your insights to improve our processes. Best wishes, Katie

Posted 11 months ago

“A bad experience. There isn’t a 0 rating. Bought a small flower arrangement which looked lovely, instead my daughter received a say, bunch of flowers which could have well been picked by a 4 year old.”

Helpful Report

Posted 11 months ago

Hello Mary, Thank you for your feedback. I'm truly sorry to hear about your experience with your flower arrangement. We strive to provide our customers with beautiful products, and I understand how disappointing it can be when expectations aren’t met. Your comments are important to us, and I assure you that we will review this further. We aim to improve our service and appreciate any insights you can share. Best wishes, Rosie

Posted 11 months ago

“I ordered a bouquet for my sisters birthday and i was very disapointed with the arrangement I followed up with a complaint with a photo of the flowers that were delivered and also what they were supposed to look like and I was told they were satisfied the flowers were of good quality and good size so complaining was a waste of time Will not use again”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience. We sincerely apologise that the bouquet you received did not meet your expectations for your sister's birthday. It's disappointing to know that our arrangement fell short of what you anticipated. We take pride in the quality of our flowers and understand how important it is for them to look beautiful on such special occasions. Your feedback is crucial, and we will ensure it is addressed as we strive to improve. Best regards, Rosie

Posted 11 months ago

“Scammers. They state a delivery date for a 65th birthday and then claim they can have a 3 day window to deliver. It’s disgusting and clearly not a reputable company. Avoid and spread the word. Despicable”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience with our service on this occasion. After reviewing the tracking for your order, I can confirm that it was delivered as requested on the correct date. Please note that, as you select our standard delivery option, we are unable to guarantee a specific delivery time, as stated on our website. Warm regards, Katie

Posted 11 months ago

“Arrived on time and recipient was very pleased .Will use again .”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your fantastic 5-star review! We're delighted to hear that your order arrived on time and that the recipient was pleased. Your satisfaction means the world to us, and we look forward to serving you again. Best wishes, Katie

Posted 11 months ago

“Not even delivered on date requested. Pointless order now as can’t even use them. When questioned on it, they say it’s not their fault”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that your order was not delivered on the date you requested. We understand how important timely delivery is and it’s frustrating when expectations are not met. I assure you that we take these matters seriously and will look into the situation further. Your comments are valuable to us, and we are committed to improving our service. Best wishes, Rosie

Posted 11 months ago

“Absolute disgrace. I’m fuming to be honest. Over 40 quid and that’s with them adding a discount, so would have been more and this is what was received. Nothing like the picture in my opinion. You’ve given us about 6 flowers. What you sent I can buy at a supermarket, it’s ridiculous. You should be ashamed of yourselves. I want a refund. I used to work in a florist and know how to put together a bunch of flowers but seeing as I longer work there, I thought I’d give this company a try. NEVER AGAIN. I WANT A REFUND. I will attach 4 pictures, the first 3 are of the website showing the varying sizes and what they look like. The first pic will there standard size, the second pic is there meduim size for more money (which I ordered and expected to arrive) the 3rd pic is what they call there large. The 4th pic is what was received. Appalling. As a company you should be ashamed of yourselves. Please look into this and refund my money.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration after spending a significant amount of money and not receiving the quality you expected. It's certainly disappointing to feel that the flowers you received did not match what was advertised. Your comments are very important to us, and I assure you that they will be taken seriously. We aim to provide a satisfactory experience for all our customers, and I regret that we fell short in your case. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 11 months ago

“I ordered the Lomond (large) flowers on the 17th of January 2025 costing £66.48 . They were delivered the next day by Royal Mail. Unfortunately when I went to see my new granddaughter on Thursday 23rd, the roses and some of the greenery had wilted. As Prestige give a 7 day guarantee I phoned them to complain and was told that I had to complain within 3 days of delivery. So, the 7 day guarantee obviously means nothing. I definitely would not recommend this company!!!!!!!”

Helpful Report

Posted 11 months ago

Hello Dorothy, Thank you for your feedback. I'm really sorry to hear that the flowers you received wilted prematurely. We want our customers to enjoy their purchases, and it’s disappointing to know that this was not the experience you had. Regarding the guarantee, I understand your frustration and it definitely should have been clearer. Your comments are important to us, and I will be forwarding them to our team so we can improve our communication moving forward. Best wishes, Rosie

Posted 11 months ago

“Arrived on time well packed. Nice flowers. Expensive for what you get.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your thoughtful 4-star review! We're pleased to hear that your flowers arrived on time and were well packed. We strive to provide quality products, and we appreciate your feedback regarding pricing. Thank you for choosing Prestige Flowers! Best wishes, Katie

Posted 11 months ago

“Always enjoy sending Prestige Flower and gifts with the flowers , Always great prices as well . The ones I've just sent are for my Daughter whom is turning 30 they always make her smile . She is unfortunately working on her birthday this year so they will put a big smile on her face . Thank you for great flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We’re so glad to hear that you enjoy sending our flowers and that they bring a smile to your daughter, especially on her special day. Thank you for choosing Prestige Flowers! Best wishes, Katie

Posted 11 months ago

“Flowers not delivered”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your flowers were not delivered as expected. We understand how important it is to receive gifts on time, and it’s disheartening to know we let you down. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 11 months ago

“I ordered a card with the flowers. It was fine and just as I designed it. However, the flowers are not what was in the picture advertised on the website. Many of these flowers grow in the grass outside. It's deceiving. I could have bought a much better bunch of flowers from the supermarket for much less money. They don't look fresh in the picture because I am visiting my mum one week later. But that's not the point at all. The bouquet ought to be much better than this. I've taken a picture and I have also tried to upload the actual picture of my bouquet but for some reason it's not working.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. I'm genuinely sorry to hear that the bouquet you received did not match your expectations based on what you saw on our website. It’s never our intention to mislead our customers, and I understand how disappointing it must be to feel let down, especially when you were looking to brighten your mum's day. We strive to provide quality products and I appreciate your feedback regarding the flowers. Your experience is important to us, and I will ensure your comments are forwarded to the relevant team for review. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 1 year ago

“Definitely do not use unless you are prepared to be let down by delivery (Royal mail) My order wasn't delivered and sent back leaving me in a position where i had to order from another place for same day delivery which obviously left me well out of pocket .”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear about the delivery issues you experienced, and I understand how frustrating this situation must have been for you. We strive to ensure timely and reliable service, and it's disappointing to know we fell short in your case. I can see that the first line of address was missing. We do rely on customers to provide us with the correct details. Best wishes, Ellie

Posted 1 year ago

“The flowers are lovely the added bonus of a gift is great and a very easy to use website, what more can I say Thank you.”

Helpful Report

Posted 1 year ago

Hello Jacqueline, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you loved the flowers and appreciated the added bonus of a gift. It’s great to know our website was easy for you to use! Best wishes, Katie

Posted 1 year ago

“Flowers were delivered on time hence the one star. They look appalling! Nothing like the picture. seven roses, lilies totally closed and very little greenery. They look embarrassing - sent as a birthday present.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear that the flowers you received did not meet your expectations and that they were not representative of what you hoped to send. We understand how important presentation is, especially for a birthday gift. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Came on time as delivery stated but opened box and 4 flowers in there”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. I'm sorry to hear that your delivery included only a few flowers. We aim to provide beautiful and complete arrangements, and I understand how disappointing it must be to receive less than expected. I have located your order and reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“I can't say enough about this company. Found them by chance last year for a birthday bouquet for mum in the UK and the flowers were gorgeous. Just sent again for this year's birthday and mum said by far the most beautiful bouquet she's ever received. Couldn't come up with one negative about Prestige Flowers. Client for life.”

Helpful Report

Posted 1 year ago

Hello Gina, Thank you so much for your incredible 5-star review! We're absolutely thrilled to hear that you found us last year and that we've been able to bring such joy to your mum on her special birthday. Knowing that she considers our bouquet to be the most beautiful she's ever received truly warms our hearts. We appreciate your loyalty and look forward to continuing to serve you in the future! Best wishes, Katie

Posted 1 year ago

“Dreadful service. We were expecting a wonderful delivery of flowers and other gifts and spent nearly £200. The was an error with the address and instead of making contact to rearrange the delivery to the correct t address the courier return to base. The company refused to re deliver and offered a pathetic £25 for a new order. Shameful service. They have ruined my daughter’s birthday. Avoid!”

Helpful Report

Posted 1 year ago

Hello Maria, Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you faced with your delivery. It’s upsetting to know that this situation affected your daughter’s birthday celebration, and I can understand your frustration. Unfortunately, we do rely on customers to provide us with the correct details as we advise on the website. We aim to provide the best service possible, and it's disappointing to hear we fell short. Please know your feedback is important, and we will use it to improve our processes. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,774 reviews