Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,234 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company I spent £56 and paid £10 extra for a large bunch of flowers, they were so small and of really bad quality. Save money and get some from the supermarket. Customer service was awful and just said what we got was the large flowers, I'd hate to have received the medium!”

Helpful Report

Posted 1 year ago

Hello Sherrie, I'm really sorry to hear about your dissatisfaction with your recent order. It’s unfortunate to hear that the quality didn’t meet your expectations, and I completely understand your frustration. We aim to provide beautiful blooms and great service, so your feedback is very important to us. I would also like to apologise for any disappointment caused by the outcome of this. If possible, please send us some more images, including a birds-eye view, and we would be happy to look into this further for you. Warm regards, Rosie

Posted 1 year ago

“Order a lot from this company always delivered on day time they say update with emails”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We're thrilled to hear that you've consistently had a great experience with our timely deliveries and email updates. Best wishes, Rosie

Posted 1 year ago

“Big problem with the delivery. Royal Mail have tried to deliver the flowers twice. My sister was out at the shops. Royal Mail failed to leave an info card. I am now left in the position of trying to get my sister to go to Royal Mail with no delivery card to try and get her flowers! She is guessing which delivery office to go to.This was meant to be a birthday surprise! I’m so embarrassed . NEVER AGAIN. Flowers will be dead by the time I try and sort this whole mess out!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the delivery didn't go as planned and that it has caused you such embarrassment for your sister's birthday surprise. We understand how important timely delivery is, and it’s frustrating when things don’t go smoothly, especially when it involves a special occasion. While we work with Royal Mail to ensure successful deliveries, sometimes unforeseen issues can arise. I apologise for the inconvenience this situation has caused you both. If there are any issues with the flowers once the gift has been received, please forward us some images, and we will be happy to look into this for you. Warm regards, Tom

Posted 1 year ago

“Ordered few flowers and always very happy with the result and so have the recipient of the flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you and the recipients have been happy with the flowers. Best wishes, Rosie

Posted 1 year ago

“Delivery meant for 1 March. Not delivered. Tracking not working. I emailed customer service with the order number but they still can’t find the order although they have my money and I have an email confirming the order. They keep sending the same email over and over again. I am getting nowhere with them. DO NOT ORDER FROM THEM. Appalling service and it clearly is a regular occurrence given the reviews below.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm genuinely sorry to hear about the issues you experienced with your order delivery and the difficulties in reaching our customer service team. I understand how frustrating it can be when there’s a lack of communication, especially when you have an order confirmation. We strive to provide a better experience and will look into your concerns to improve our service in the future. Best regards, Tom

Posted 1 year ago

“I ordered flowers and a bear for my mother’s birthday today and they were not delivered. This has been very upsetting and I will never use your unreliable company again!”

Helpful Report

Posted 1 year ago

Hello Caroline, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your order was not delivered as expected. I can understand how upsetting this must be, especially for such a special occasion like your mother's birthday. We strive to meet our delivery promises, and it’s disappointing when we fall short. Warm regards, Tom

Posted 1 year ago

“Order was meant for the 3/3/25 delivering a day late for my mother and fathers anniversary very disappointed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm really sorry to hear that your order was delivered late, especially for such an important occasion like your parents' anniversary. We understand how crucial it is for flowers to arrive on time and I can imagine the disappointment this has caused. If you would like further assistance, please reach out to our customer service team. Best regards, Tom

Posted 1 year ago

“After ordering once and being let down because they left a card with the price of the bouquet inside the box, I decided to order again, thinking that maybe this time they'll do a better job, just to be let down once again. The roses came wilted and the lillies were not bloomed, the whole bouquet died after just 2 days and it was taken care of properly, safe to say i'll not make the same mistake again. Two photos were taken when it arrived, on the 1st of March, you can see that the petals are wilted, the other 3 photos are now, 2 days apart from the delivery, what a dissapointing experience this was... And another thing, the bouquet i ordered looks nothing like they advertised it, it can be clearly seen how it was supoposed to look on one of the photos.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience, and I'm genuinely sorry to hear that you encountered these issues with your bouquet. It's disappointing when expectations are not met, especially after giving us another chance. We do our best to ensure that all arrangements meet the high standards we set, and I apologise for the condition of the roses and lilies you received. It's important to us that our customers are satisfied and feel valued. If you haven't already, please reach out to our customer service team so they can assist you further. Your feedback is invaluable, and we are continuously working to improve our service. Best regards, Tom

Posted 1 year ago

“I use this site mostly for birthdays. It's easy to navigate, clear and simple to use. More importantly Great flowers and Great delivery service. Always a winning gift!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you've found our site easy to navigate and that our flowers and delivery service have consistently impressed you. Wishing you happy celebrations ahead with your gifts! Best wishes, Rosie

Posted 1 year ago

“I can't say I was impressed by the flowers sent to my friend who was recovering from an operation. I felt rather disappointed and conned out of £34! You need to do better Prestige Flowers! There was nothing 'Prestige' about the flowers. In the image you advertise it shows 7 Lillies and 7 Roses. The bouquet I received was 5 of each. Do better Prestige Flowers! Not happy!”

Helpful Report

Posted 1 year ago

Hello Sandy, Thank you for sharing your feedback. I’m truly sorry that the flowers you received did not meet your expectations. Please note that the bouquet displayed on our website is the medium size (which includes six roses) as stated in the description. Since you purchased the standard size, it contains fewer stems. Best wishes, Rosie

Posted 1 year ago

“Flowers arrived late, despite paying for named day delivery, they were substandard , the company took no responsibility for the poor quality of the flowers or the late delivery. Think twice before placing an order with them. I wish I had taken note of some of the reviews which highlighted similar issues that I experienced.”

Helpful Report

Posted 1 year ago

Hello, I’m sorry to hear that your experience with us did not meet your expectations. It’s disappointing to receive late deliveries and substandard products, and I completely understand your frustration. We strive to provide a reliable service and high-quality flowers, so your feedback is very important. Warm regards, Rosie

Posted 1 year ago

“Ordered a roses and Lillie's bouquet and this is what a got!! Not what I ordered and paid for at all!!”

Helpful Report

Posted 1 year ago

Hello Margaret, I’m very sorry to hear that your recent order did not meet your expectations. I understand how disappointing it must be to receive something different than what you anticipated. Your feedback is crucial for us, as we strive to ensure our customers are satisfied with their purchases. I have located your order and can see that our customer service team has arranged for a fresh bouquet to be delivered. Warm regards, Rosie

Posted 1 year ago

“Website is great however I tried to use the 10% off coupon I was give. For signing up for your special offers a few hours before and it didn’t allow me to use the coupon which was frustrating.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your 5-star review! We appreciate your feedback about the coupon issue you encountered. We strive to make the shopping experience as seamless as possible, and I understand how frustrating that must have been. I can see that the code expired on the 1st. Best wishes, Rosie

Posted 1 year ago

“I placed an order for next day delivery on 1st of March went for larger bunch at cost of £38.48 ordered for a friend who had just moved to new house. Checked emails all day getting updates re. delivery time being changed only to get a final email to say deliver will be attempted next working day by Royal Mail. Which is now going to be the 3rd. God knows what state flowers will be in? To say I’m unhappy is an understatement. Should have read the reviews before ordering wish I’d used MP. who I’ve used for cards and gifts in the past always on time and pleased with quality! I shall be contacting customer services I expect a refund simply atrocious offering next day delivery and not providing it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the issues with your order. It’s frustrating when delivery expectations are not met, especially for such a thoughtful gesture like yours. Your feedback is invaluable to us as we continuously strive to improve our service. I can see that your order was delivered the following day. If the flowers were affected by the delay, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we'd be happy to look into this for you. Warm regards, Rosie

Posted 1 year ago

“The website is really well designed and it is very easy to place an order.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our website well-designed and easy to use. Best wishes, Rosie

Posted 1 year ago

“Really happy with service.. looking forward to my £100 reward Thanks 😊”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're so glad to hear that you're happy with our service. Best wishes, Rosie

Posted 1 year ago

“I brought a beautiful bouquet of flowers off the website for my mother-in-law for her birthday but when they arrived it was very disappointing. They were half dead and looked like they hadn’t been put in water in the warehouse or in transit. I emailed the company to inform them and to get a refund and they were not helpful at all they only wanted to give me a £10 gift voucher or a £10 refund. I spent £40 on these flowers And they were dead.”

Helpful Report

Posted 1 year ago

Hello Erin, Thank you for your feedback, and I’m genuinely sorry to hear about your experience with the bouquet. It’s always our aim to deliver fresh and vibrant flowers, and it’s disheartening to learn that your order did not meet those standards. I understand how disappointing this must be, especially for a special occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Not happy at all. I paid for the bigger bunch but I could have got 4 bunches from the supermarket for the price. Wish I could have added a photo but it didn’t seem to work.”

Helpful Report

Posted 1 year ago

Hello Veronica, Thank you for your feedback. I’m sorry to hear that you were disappointed with the size and value of the flowers you received. We strive to offer the best quality and value, and your input is important to us as we look to improve. Could you please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 1 year ago

“I paid £50 with next day delivery expecting a big bunch of flowers as i paid for a bigger bunch extra £10 for them. They arrived and im not happy. I could of gone to a local supermarket and bought a £15 bunch of flowers and got so much more in the bunch, all the flowers had began browning and all the roses were wide open and browning too. So disappointed”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm really sorry to hear about your experience with the flowers. I completely understand your disappointment, especially when you expected a beautiful display for your investment. We strive for quality and it’s disheartening to learn that this was not reflected in your order. Please consider reaching out to our customer service team with your order details so we can address this for you. Warm regards, Rosie

Posted 1 year ago

“I've used prestige flowers now for a number off year always been satisfied good delivery and beautiful flowers and plants”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review, Joyce! We're so glad to hear that you've consistently been satisfied with our flowers and plants over the years. It's always our aim to provide beautiful arrangements and reliable delivery. Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,234 reviews