Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,103 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,103 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

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English

“I really should have read the reviews before making a purchase. Flowers I ordered were delivered two days late, no curtesy of refunding and the customer service blamed the delivery companies instead. If that is the case, then it should be boldly stated that delivery dates can vary and not advertise it for valentines day specifically. The ‘necessary information’ should be provided prior transaction. A few days didn’t go past and they are now in a poor state dried out while they were watered and put in a good place. I ordered a planted rose so it could last. Attached is a photo of what they have sent vs another pot delivered same day via another company thriving and looking immaculate. Due to no refund curtesy, poor delivery and poor product, there’s no choice but to never purchase from this place again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I’m truly sorry to hear that your flowers arrived late and in poor condition. We strive for timely deliveries, especially for special occasions like Valentine's Day, and it’s disappointing to learn we fell short in your case. While we do work with delivery partners, we understand your concerns and will address this with them moving forward. I can see our customer service team have responded to your email. Best wishes, Katie

Posted 1 year ago

“My friend was having a big operation, I paid £9 for next day delivery before 1pm, not only did I not receive a tracking email like promised in my confirmation but I had put in the incorrect address which I had to chase up after not hearing anything. The flowers never got sent, as apparently the address I put in didn’t exist, and this wasn’t eligible for a refund or a re delivery (with the correct address). I find this extremely disappointing, as I could’ve been contacted and told the address wasn’t valid, and changed, or received a refund, however this isn’t in their policy.. sending flowers to someone else’s address can easily go wrong, so I wouldn’t shop with this company if I were you. £50 wasted, on flowers that never even left the warehouse, an easy issue to rectify.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry for any disappointment caused on this occasion. As outlined in our terms and conditions, we are not liable for incorrect or invalid addresses provided at the time of ordering, as we rely on customers to ensure their details are accurate. As our team advised, the order was dispatched but was returned due to an address issue. I have reached out to you via email regarding this. Best wishes, Ellie

Posted 1 year ago

“Hi I have ordered from yourselves in the past and had no problems but the valentine flowers sent recently were very disappointing to say the least. I ordered the medium one and there's no way that this is a medium size, I'd hate to see the small!”

Helpful Report

Posted 1 year ago

Hello Ben, Thank you for your feedback. I’m really sorry to hear that the flowers you received for Valentine's Day did not meet your expectations regarding size. We strive to provide our customers with arrangements that accurately reflect their orders. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line? We would be happy to look into this for you. Best regards, Katie

Posted 1 year ago

“Excellent flowers & fast delivery”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We're thrilled to hear that you loved the flowers and appreciated our fast delivery service. Best wishes, Rosie

Posted 1 year ago

“Good reliable service”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service to be reliable. Best wishes, Rosie

Posted 1 year ago

“Bad experience with this company. Picked a date for flowers to be delivered and they arrived 3 days late. Granted not the companies fault as they used Royal Mail to deliver and they could not follow through but flowers arrived and almost withered and no attempt to refund me at all simply just we’re sorry and they are on the way. Not good enough for 50 quid and also the flowers were half a full bunch.”

Helpful Report

Posted 1 year ago

Hello Dani, I'm really sorry to hear about your recent experience with us. It’s disheartening to know that your flowers arrived late and in less than ideal condition. We strive to provide the best service possible, and it's clear we fell short this time. While we rely on our third-party couriers for prompt delivery, I understand that this can be frustrating, especially for a special occasion. We truly appreciate your feedback and will take it into consideration for improvement. If possible, please forward some images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. We'd be happy to address any concerns you have regarding the quality and quantity of the bouquet. Best regards, Katie

Posted 1 year ago

“Please be warned. When you order flowers from this company, you will not get what you paid for. When you complain, they will argue and not address the major problem. In this case I ordered the Fressia Rose Bouquet and there were no fressia in the bouquet! I sent a photo. They wanted more photos. They were for someone who had just come through an operation so I was not about to ask her to do that. This was explained but they still kept asking. A 10 pound credit was offered. Why would I want to order again from this company? They said dispute it with your credit card company instead. Expensive lesson learned. Do not shop with Prestige Flowers where the customer is never right even when the one photo sent doesn’t lie and should be proof enough.”

Helpful Report

Posted 1 year ago

Hello Beryl, I'm truly sorry to hear about your experience with your recent order. I understand that you feel the flowers did not match the images online, and I sincerely apologize for any disappointment this has caused. From the photos provided, I can see that the bouquet includes freesias, which are delivered in bud. Our customer service team did request additional images, but these were not provided. We sincerely regret any disappointment the outcome may have caused. Warm regards, Rosie

Posted 1 year ago

“Terrible ! Flowers died day after Valentine’s Day. Complete waste of money. And no response from customer service!”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience with the flowers not lasting as expected after Valentine’s Day. It's disappointing to know that your purchase didn’t meet your standards. We understand how important it is for flowers to arrive in excellent condition and to last longer. Regarding your concern with customer service, we take your feedback seriously, and I'd like to help resolve this. I am not able to find any contact from you but I have reached out via email. Best regards, Ellie

Posted 1 year ago

“Royal mail has failed to deliver on the specified day despite no obvious reasons for not being being able to access residential area. Now apparently it may take 3 days which makes a complete mockery of advertising next day delivery and if after 3 days it still hasn't been delivered only the delivery charge us refundable rather than the whole order as the carrier is beyond their control. Definitely won't be using them again as either way they keep your money without providing the service they advertise”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I sincerely apologise for the inconvenience caused by the delivery service. We strive to provide next-day delivery, and I understand how frustrating it is when that expectation isn’t met. Your feedback is truly valuable, as it helps us work with our delivery partners to address these issues and improve our service. Best regards, Rosie

Posted 1 year ago

“Good delivery but very disappointing flowers - see the photo.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that you were disappointed with the flowers you received. We strive to ensure that each arrangement meets our customers' expectations in both quality and presentation. Your comments are invaluable to us in helping improve our services. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“Bought flowers for £69.99 reduced from £89.99 more like £10.99 which I would put down to the box the flowers were in. They were bought as a leaving present for a colleague on the recommendation of another colleague. The only thing luxurious about them was the price. I was really disappointed. They looked nothing like the photograph. I will not be purchasing from Prestige flowers again and certainly will not be recommending them.”

Helpful Report

Posted 1 year ago

Hello Beverly, Thank you for sharing your concerns. I’m genuinely sorry to hear that the flowers did not meet your expectations and that they looked different from the photograph. We strive to provide quality arrangements and your feedback is vital for us to improve. If you could send us some images, including a birds-eye view, along with your order details to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we would be happy to look into this for you. Best regards, Rosie

Posted 1 year ago

“Paid for a large bunch of roses. Contacted them to say this the bunch is small and before even reviewing the photo I was told the florist manager said they are fine! Large bunch of roses for over £45 and received 9 roses LOL! Joke. Would highly recommend staying away!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m really sorry to hear that the size of the rose bouquet did not meet your expectations, and I understand your frustration. We aim to ensure our customers receive arrangements that reflect the value they expect. Please know that your comments are important to us and help us in improving our services. If you would like to discuss this further, feel free to reach out to us at enquiries@prestigeflowers.co.uk with some images of your bouquet, your order number, and 'REVIEW' in the subject line. Best regards, Katie

Posted 1 year ago

“Web page coul dbe more use friendly As a newcomer to this web, i had to keep going back to try to set up password. managed in the end, but not as straightforward as i think it could be. After that very happy with the range of product available. I do think the 50p chage for the card is not good for business.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the user-friendliness of our website, and we are constantly looking for ways to improve the experience for our customers. We're glad to hear you enjoyed our range of products! Your comment about the card charge is noted, and we are always looking to improve our offerings. Thank you for sharing your thoughts with us! Best wishes, Rosie

Posted 1 year ago

“The website is easy to navigate and you are kept upto date with delivery details. Excellent service if you follow the care advice supplied, flowers will last. I've had mine 10 days so far and still going strong.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that you found our website easy to navigate and appreciated the delivery updates. It’s wonderful that your flowers have lasted so long—following the care advice does make a difference! Thank you for sharing your experience with us. Best wishes, Rosie

Posted 1 year ago

“Using Prestige Flowers was very simple and easy and I would recommend them to others to use.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that you found the process with Prestige Flowers simple and easy. Thank you for your recommendation. Best wishes, Rosie

Posted 1 year ago

“The bunch of flowers that I received that cost me over £40 were pitiful, I could have got a better bunch of flowers from Tescos for £20, also the roses were already curling at the edges when I received them, I will not be giving Prestige Flowers my business again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers you received did not live up to your expectations and that you found the quality unsatisfactory. We aim to provide our customers with beautiful arrangements, and it's disheartening to know that we let you down. Your comments are important to us, and we take them seriously as we continually strive to improve our offerings. If you would like to discuss this further, please feel free to reach out to us directly with some images of the bouquet. Our email address is enquiries@prestigeflwoers.co.uk. Please include your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 1 year ago

“The flowers turned up were basically already dying when they turned up I’ve had them for 4 days and they are nearly dead. So disappointing and especially for the money. Ordered a large bunch and got about 8 flowers wouldn’t want to see what a small bunch would be every time I order from here the flowers are basically dead when they turn up we put the plant food in and keep on top of the water but they die within 2 days. Extremely disappointing. Will never use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the flowers you received did not meet your expectations and that they began to wilt shortly after arrival. We strive to provide our customers with fresh and vibrant arrangements, and it’s disappointing to know we fell short in your case. Best wishes, Katie

Posted 1 year ago

“Ordered and came on time but it’s very expensive to receive 2 dead roses, when I ordered a full bouquet in a pot.. would not recommend unfortunately.”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing this to our attention. I'm truly sorry to hear that your experience with us was not satisfactory and that the quality of the flowers did not meet your expectations. We aim to deliver arrangements that delight our customers, and it’s disappointing to know that we fell short in your case. Your feedback is invaluable, and we are always looking for ways to improve our service. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“I feel really sad writing but this was the worst bouquet I have sent to anyone ever. I wanted to surprise my friend for getting good grades for her first semester at uni, but the bouquet she received was a “sorry you failed” from the nearest gas station. The roses had already met God and were half wilted, and the assortment looked nothing like the photo. I felt embarrassed, to be honest, and could not look her in the eyes. I really don't like leaving negative reviews, but I hope that the shop can improve and others will not feel embarrassed about the flowers their loved one receive. The sweets and the card were very cute, though. Please take this as fair criticism rather than an attack, photos attached.”

Helpful Report

Posted 1 year ago

Hello Polyana, Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear that the bouquet did not meet your expectations and that it caused such embarrassment when gifting it to your friend. We strive to create beautiful arrangements that reflect what is shown on our website, and it’s disappointing to learn that we fell short in this instance. I appreciate your feedback, and I can assure you that we are committed to improving our services. It’s good to know that the sweets and card were enjoyed, but I understand how important the flowers are for such a special occasion. Thank you for your valuable insights, and I hope that we can regain your trust in the future. Warm wishes, Katie

Posted 1 year ago

“What I received to what I ordered was awful. The rose petals were brown and the greenery was the same. Ordered a £30 bouquet and would have got better from a corner shop. Waste of time trying to complain as tried offering me £5 off my next purchase, continue to complain to try and get a refund but offer me a new bouquet knowing full well I had said I wouldn’t order again. Final complaint and I get offered a £5 partial refund. Absolutely a joke from this company. Trust me I would not order anything from yourselves again. . This company will not put there customers first”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that your experience with us was so disappointing. We take great pride in the quality of our bouquets, and it’s disheartening to learn that what you received didn’t live up to the standards we aim for. I apologise for the lack of satisfactory communication from our team regarding your concerns. Your experience is important to us, and I assure you that we are continually working to improve our service Best regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,103 reviews