Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,105 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a dozen red roses for next day delivery and unhappy at whoever delivered them as did not knock on the door and just put them behind the bin. Also the flowers were of poor quality and not fresh. What a waste of money.”

Helpful Report

Posted 1 year ago

Hello Wayne, Thank you for your review. I regret to inform you that we are unable to accommodate specific delivery instructions due to our reliance on a third-party courier service. However, we are very sorry for any disappointment caused by this. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Hugely disappointed that Valentines Day flowers failed to arrive in Valentine’s Day Ordered on 10th, so in plenty of time Apparently flowers are still with Royal Mail Won’t be using this company again”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for sharing your feedback. I’m truly sorry to hear that your Valentine’s Day flowers did not arrive as expected. It’s understandably disappointing, especially given the anticipation of the occasion. I have checked the tracking on your order and it does appear was attempted yesterday but there was no answer. However, our team have responded to your email to look into this for you. Best wishes, Katie

Posted 1 year ago

“Do not use. Flowers didnt look anything like the pictures on website. Paid £10.00 extra for large selection and wouldn't like to see what the normal bouquet would be. Totally disappointed and wouldn't use again ever!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the flowers did not meet your expectations and that you were disappointed with the size and appearance. We strive to provide a positive experience for all our customers, and it’s disheartening to learn we fell short in your case. I am unable to locate an order under your email address. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 1 year ago

“Ordered a bouquet and add ons for valentine’s day which didn’t arrive. Don’t advertise a service you can’t fulfil. No customer support available via chat and unresponsive through email. Terrible experience!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I sincerely apologise for the inconvenience you've experienced with your order not arriving on time. I understand how frustrating this must be, especially for a special occasion like Valentine's Day. I also regret that you weren't able to reach our customer support. Our office does close at 5 pm. However, our team did respond as soon as possible this morning. Unfortunately, as you have opened a dispute, we cannot advise further. Best wishes, Katie

Posted 1 year ago

“I used prestige flowers for valentines day without reading reviews first. Have to say after reading them I was surprised to see all the negatives. Totally opposite experience for myself delivery on time flowers we're lovely brought a warm smile to my wife's face. Ihave had a great experience thanks to all concerned and at short notice”

Helpful Report

Posted 1 year ago

Hello, Thank you for your thoughtful 4-star review! We're delighted to hear that your experience with Prestige Flowers was a positive one, especially on such a special day like Valentine’s Day. It's fantastic to know that the flowers brought a smile to your wife's face! Your feedback is greatly appreciated and motivates us to keep delivering great service. Best wishes, Katie

Posted 1 year ago

“Prestige Flowers truly blossoms when it comes to flower delivery! I’ve been a loyal customer for years, and every experience has been nothing short of blooming brilliant. Their website is a breeze to use, with a garden of gorgeous bouquets to choose from, plus plenty of thoughtful extras to make each gift even more special. Most recently, I ordered a bouquet for my mum, and it was delivered right on time, looking absolutely stunning—fresh, vibrant, and beautifully arranged. She was over the moon and couldn’t stop admiring them! It’s safe to say Prestige Flowers always delivers petals of perfection. Whether it’s for Mother’s Day, birthdays, or just because, they never fail to impress. Their service is reliable, their flowers are top-quality, and they truly put the petal to the metal when it comes to making loved ones smile. Highly recommended!”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 5-star review, James! We’re absolutely delighted to hear that Prestige Flowers has consistently met your expectations over the years. It brings us joy to know that your recent bouquet for your mum was a blooming success and that it brightened her day! Your kind words about our service and variety truly inspire us to keep crafting beautiful arrangements that put smiles on faces. We appreciate your loyalty and recommendation! Best wishes, Katie

Posted 1 year ago

“I ordered flowers for valentines day.As of yet they have not been delivered. Is the company a scam? What good are flowers tomorrow? Like sending a get well soon card to someone who o has passed Very very disappointed”

Helpful Report

Posted 1 year ago

Hello Chris, Thank you for your message. We are very sorry for any disappointment caused, especially on such a special occasion. I have located your order and can see that the flowers were delivered in the evening. Warm regards, Tom

Posted 1 year ago

“Disgusted have not received my flowers cost me a fortune will never use this site again”

Helpful Report

Posted 1 year ago

Hello, I'm truly sorry to hear that you haven't received your flowers. I understand how frustrating this must be, especially after making a significant purchase. I can see that our team did reach out on the 5th of February. I have also reached out via email. Best regards, Ellie

Posted 1 year ago

“Didn’t deliver when requested, waiting for a refund”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm really sorry to hear that your order was not delivered as requested. It’s always disappointing when things don’t go as planned. Our customer service team have responded to your email advising further, Best wishes, Ellie

Posted 1 year ago

“Being from the USA we have delivery service for everything, that being said, when your first notification says delivery Saturday between 11am-2 pm, you figure by the end of the day right, No, next notification was Monday, my wife had left Scotland for the week.I guess they count on the Royal Mail for deliveries, very unprofessional, I would have tried for a refund but the hassle involved was not worth it.If your not concerned about your flowers getting there when you expect, then shop away.Thank You”

Helpful Report

Posted 1 year ago

Hello Tony, Thank you for taking the time to share your experience with us. I understand how frustrating it can be when expectations about delivery times aren’t met. I have checked your order and can see that this was delivered just before 12:30 pm and left in a safe place. Please see your tracking for all updates. Best wishes, Katie

Posted 1 year ago

“I ordered flowers for valentine's day which did not arrive, I have had no contact from the delivery company or yourselves. I am requesting a full refund, my wife was very disappointed as am I and believe she deserves some form of compensation for this disappointment.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear about the issues you've faced with your order and understand how disappointing this must have been for you and your wife. We strive to provide a positive experience, and it's clear we fell short this time. Our customer service has responded to your email. Best wishes, Katie

Posted 1 year ago

“Very disappointed with flowers. They didn’t arrive until 2pm and had no dispatch notification that was promised, and when they did arrive they were wilted and had black marks on roses, will not last as were not fresh, this was a £55 medium GRANDEUR, and did not look as described. Absolutely not worth the money and could have bought much nicer fresher flowers from shops at a price that was affordable and half the price of this disappointing bunch. Will never use this company again”

Helpful Report

Posted 1 year ago

Hello Kathy, Thank you for your review. We are very sorry for any disappointment caused on this occasion. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We also apologise for any dissatisfaction caused by the flowers. If possible, please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“My husband got me these today for valentines day. They were delivered at 11.00am. Looked lovely. It is now 8.30pm. They are nearly all dead. I demand he has a refund. Absolutely shocking!!”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about your experience with the flowers you received. It’s disappointing to know that they didn’t last as expected, especially on such a special day. I understand how frustrating this must be, and I fully appreciate your concerns regarding a refund. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Please kindly include some images of the bouquet too. Best wishes, Katie

Posted 1 year ago

“Placed an order to be delivered to my girlfriend whilst she was at work, they never arrived, tracking doesn't work either. This service is unacceptable, wish I didn't use this service now!! Will want a refund which still won't be enough for this awful service. Don't pay for premium delivery as it won't get delivered anyway.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I sincerely apologise for the inconvenience you experienced with your order not being delivered as expected. I understand how frustrating it must be, especially when you were hoping to surprise someone special. Unfortunately, your order was placed after the cut-off time. I can see that our customer service team has advised further. Best wishes, Rosie

Posted 1 year ago

“Awful. Didn’t deliver flowers on Valentine’s Day: won’t be using again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I sincerely apologise for the inconvenience you experienced with your order. I have checked the tracking on your order and can see that delivery was attempted before 1 pm as requested but there was no answer. It has since been successfully delivered today. Best wishes, Rosie

Posted 1 year ago

“Awful service, false advertisement. I purposely bought these flowers off this site to be delivered for Friday 14th Feb. Ordered it on Wednesday. Still hasn’t been delivered overall don’t use these guys if you want it delivered for a certain date. Order ref - 8560457”

Helpful Report

Posted 1 year ago

Hello Connor, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive as expected. We strive to provide a reliable service, and it’s disappointing to know we fell short in this instance. I have located your order and can see that this was delivered yesterday evening and left in a safe place. Best wishes, Ellie

Posted 1 year ago

“Excellent service ,flowers and chocolate arrived on valentines💝 day for my wife and she was over the moon with the flowers and chocs”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review, Derek! We’re delighted to hear that your wife loved the flowers and chocolates on Valentine’s Day. It truly warms our hearts to know we could help make the occasion special for you both! Your kind words about our service mean a lot to us. Best wishes, Katie

Posted 1 year ago

“Valentine flowers not delivered today, I know you have a lot to do, but blimey my wife was 'annoyed' with not receiving flowers from her husband today...”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your Valentine’s flowers were not delivered on time. I can only imagine how disappointing this must have been for both you and your wife, especially on such a significant day. We strive to provide a great experience, and it’s clear we fell short. I can see that delivery was attempted yesterday but there was no answer. Our customer service team have advised further via email. Best wishes, Rosie

Posted 1 year ago

“Ordered flowers for a friend of mine on the 7th Feb to be delivered to his wife at work unfortunately they didn't arrive my friend was so annoyed as he wanted to surprise his wife this has happened a few times now so I definitely won't be using prestige again and I recommend no one else does either as there are much better companies out the and definitely more reliable should be ashamed of yourself”

Helpful Report

Posted 1 year ago

Hello Robert, Thank you for your feedback. I am truly sorry to hear about the issues you encountered with your order, and I understand how disappointing it can be when plans for a surprise do not go as intended. We strive to provide reliable service, and it's disheartening to learn that we fell short in your case. If not done already, please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number? Best wishes, Katie

Posted 1 year ago

“Absolutely awful flowers, did not look anything like the flowers ordered. Indeed, I felt embarrassed by the quality of flowers sent as a gift. All greenery, two lillies and five roses. Compare for yourself, this is definitely a case of misdescription. When I complained they said that the two lillies hasn’t bloomed yet!!!!”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you for sharing your feedback. I'm truly sorry to hear that the flowers you received did not live up to your expectations and that they did not match your order. It’s disappointing to know that you felt embarrassed by the quality of the bouquet, especially when sending it as a gift. We appreciate you bringing this to our attention, and I want to assure you that we take customer concerns seriously. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,105 reviews