Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,774 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Take a look at the photos, it says it all. I am totally disgusted with the way Prestige has handled this situation. I ordered flowers for my mum to be delivered Dec 23rd. I also ordered a balloon saying Merry Christmas. My mum didnt receive anything. We checked the other properties surrounding my mother asking if anyone received them by mistake or saw them but that came up with nothing. Prestige has said they were delivered and the photo is showing this. As you can see you cannot make out who they were sent too nor the address they were sent to and I was never informed the flowers would be delivered in a dam box, and oh where’s the balloon. I have communicated with Prestige who have made every excuse under the sun to not give me my money back (did offer 10% off next order which there will not be) I am so disgusted with the handling of this situation and lack of responsibility Prestige has taken in this situation. Will never use them again and would not recommend them either.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m deeply sorry to hear about your experience and the disappointment it has caused, especially during such a meaningful time of year. It’s clear that we fell short of your expectations, and I sincerely apologise for the issues with your order and the way your concerns were handled. I can confirm that the balloon will have been in the box with the flowers. We send our orders in a box as we use Royal Mail for our deliveries, as advised on the website. This is to prevent any damage during transit. Warm regards, Katie

Posted 1 year ago

“I ordered flowers on line from Songapore to be delivered Thursday. I heard nothing from the recipient Thursday.. I chased this company Friday. They responded, asking for an address to deliver the rotting flowers. I provided that. Radio silence for most of today when I chased again , only to be sent a link to the royal mail with the ref number of my delivery. On putting this in, the royal mail said they tried (nobody there apparently even though there was / is), the auto message went on to say they would try again tomorrow. So the rotten flowers will sit in the van all weekend and what’s left of them get delivered on Monday ??? I don’t know, awaiting Jess’s response.”

Helpful Report

Posted 1 year ago

Hello Charlie, Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and the disappointment it has caused. Sending flowers from abroad is a meaningful gesture, and I regret that we did not meet your expectations on this occasion. I apologise that our customer service team was unable to provide further assistance. I can see that the delivery is scheduled for today. However, if there are any issues with the flowers upon arrival, please send us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, ensuring you include 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Excellent service Good price and useful having the whole year delivery”

Helpful Report

Posted 1 year ago

Hello Rachel, Thank you so much for your wonderful 5-star review! We're delighted to know that you had an excellent experience with our service and that our pricing and year-round delivery option were beneficial for you. Your feedback truly encourages us to keep delivering the best! We can’t wait to assist you with more floral needs in the future! Best wishes, Tom.

Posted 1 year ago

“I have been using Prestige Flowers for years now! They offer great products at great prices and their next day delivery service is fantastic! They are the only online florist I’d ever use”

Helpful Report

Posted 1 year ago

Hello Stephen, Thank you so much for your incredible 5-star review! We’re delighted to hear that you’ve been a loyal customer for years and that our products and next-day delivery service have consistently met your expectations. Your trust in us as your go-to online florist truly means a lot! We can’t wait to help you make more beautiful memories with our flowers in the future! Best wishes, Tom.

Posted 1 year ago

“Nothing like pictures on web-site, price is ridiculous, will never buy from this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 year ago

“Really disappointed with the flowers that were sent to my son and his girlfriend in their new home. Flowers were dying after a couple of days and most buds didn’t open. Would have been better off going to the supermarket. Waste of £50!”

Helpful Report

Posted 1 year ago

Hello Nicola, Thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. A meebr of our customer support team has now contacted you regarding this issue. we hope this can be resolved. Kind regards, Tom.

Posted 1 year ago

“I should have read reviews :( I ordered these flowers on a Sunday for Tuesday they arrived on Thursday several emails back and forth no real apology,lots of wasted time customer care seems to be AI generated that’s the only reason I can think of for such lack of empathy NOT HAPPY”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 1 year ago

“Terrible. Will never use again. Flowers were in transit for 26 hours before being delivered at 6.30pm the next day. Overnight in one hub, then to another hub for a very long time & then in a van for hours. Not local & no response to my email.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and we understand this must have been extremely upsetting. We send our blooms in bud with an aqua pack to ensure freshness during transit. Kind regards, Tom.

Posted 1 year ago

“Been using this company for many years now to send my mother in law flowers from Australia to uk, always arrive fresh and well packed ,would highly recommend this company, it's certainly the best by far ,and ty for such a great service over the years”

Helpful Report

Posted 1 year ago

Hello Jacqui, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’ve been using our service for years and that your mother-in-law has always received fresh and well-packed flowers. Your recommendation means the world to us! We truly appreciate your continued support and look forward to assisting you with more beautiful floral deliveries in the future. Best wishes, Katie.

Posted 1 year ago

“I ordered an orchid from the Prestige that states the plant is a classic orchid. No size details were given but it was shown as a 2 stem orchid in a nice pot, it was a gift for someone and was £32, £37 including postage. When the orchid arrived I could not give it as a gift. It is not a classic orchid but a minature, its flowers are less than 1 inch wide in full bloom, the plant does not fit in the pot it has been sent in, the pot is way too big and no attempt has been made to use moss or any other materials to plug the gap between the massive pot and the tiny plant - moss is shown in the pot in the photograph online. I am very disappointed and have offered many times to return the plant for a refund but this has been rejected with the same standard reply each time. I am very dissappointed as I have used Prestige and Haute on many occasions for gifts but will definitely not be using them again!”

Helpful Report

Posted 1 year ago

Hello Al, Thank you for your review. We sincerely regret that your experience with our orchid gift fell short of expectations. We understand your concerns regarding the size and presentation of the orchid, and we apologize if the item did not match the description or photo online. Your feedback is invaluable to us, and we’re sorry to hear our resolution options did not meet your expectations. We always strive to improve, and your comments will help us ensure that our products and service better align with customer expectations in the future. Kind regards, Tom.

Posted 1 year ago

“Easy to negotiate website, prices are clear and no hidden extras”

Helpful Report

Posted 1 year ago

Hello Kelly, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to navigate and appreciated our clear pricing. Transparency is important to us, and we're glad it made your shopping experience enjoyable. We look forward to serving you again soon! Best wishes, Katie.

Posted 1 year ago

“Poor service is an understatement. Flowers were NEVER delivered and as a 'gesture' they offered me a £5.99 credit note to Prestige account... After further dispute they raised the amount to £15 (bearing in mind I've paid £50!!). After another few emails they said they said they can deliver flowers on another requested day. This was 2 weeks after my Mum's birthday so I refused the 'offer'. I ended up raising dispute with my bank who refunded money to my account. SCAM SCAM SCAM!”

Helpful Report

Posted 1 year ago

Hello Joanna, Thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. The level of communication received on this occasion certainly wasn't to our usual high standard and details of this are currently being forwarded to the relevant team members to investigate further. By taking such measures, we are hopeful that issues such as this will not arise again in the future. Kind regards, Tom.

Posted 1 year ago

“Ordered flowers from here to congratulate a friend on her engagement. I ordered Large flowers for next day delivery directly to her. She messaged me yesterday to let me know the flowers died without blooming and sent me a photograph. The photograph shows the flowers dead before blooming and the bouquet its self looks empty. I tried to resolve this matter however was told that it was after 3 days of time of delivery. I found this to be quite unreasonable as I hadn’t seen the flowers with my own eyes as the company offer direct delivery. My friend didn’t want to initially say anything about the flowers and just gave them time to bloom but they never! Wouldn’t shop here again as the whole “3 days” seems really unreasonable in this case. Typically it won’t actually let me add the picture 😂. But they are really bad and I would say don’t bother ordering a large because they were absolutely empty!”

Helpful Report

Posted 1 year ago

Hello Amy, Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your recent experience and that the flowers did not meet your expectations. We aim to provide fresh and beautiful arrangements, so it’s disappointing to learn that this wasn’t the case for your order. We apologise for any inconvenience caused by our policy regarding reporting concerns within three days of delivery. While this policy is in place to help us quickly address issues with fresh products, we understand how this situation could feel unfair, especially given the circumstances of direct delivery. Your satisfaction is very important to us, and we’re committed to improving based on feedback like yours. Warm regards, Tom

Posted 1 year ago

“What a terrible order form - I have been trying to fill It in for over an hour - I live in Australia - why should that make it so difficult! I just want to send flowers to my sister in England. I still haven’t managed to send the order form.”

Helpful Report

Posted 1 year ago

“Incorrect card (with personalised message) delivered with the flowers. Should have been a sympathy card for a bereavement - instead was a card celebrating a new-born.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear about the mix-up with the card attached to your flowers, especially during such a sensitive time. It's important that our customers feel supported, and we regret that we fell short on this occasion. Please know that your feedback is crucial for us, and we will investigate how this occurred to prevent it from happening again in the future. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to help with this. Warm regards, Rosie

Posted 1 year ago

“I have used prestige for a number of year's i have always had good orders i ordered this boquet for my daughters birthday The delivery was spot on the time Royal Mail quoted but my daughter wasn't in , they were delivered on tthe next day ,The boquet was so vibrant& fresh .Thankyou for putting a smile on her face .”

Helpful Report

Posted 1 year ago

Hello Shirley, Thank you for your wonderful 5-star review! We’re thrilled to hear that you’ve consistently had good experiences with us over the years and that the bouquet brought a smile to your daughter's face. It's always our goal to provide vibrant and fresh flowers, and we’re happy we met your expectations this time as well. We look forward to helping you again for many more special moments! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Flowers are very nice. But don't opt for the chocolate. I imagine cat waste would taste nicer”

Helpful Report

Posted 1 year ago

Hello , Thank you for taking the time to leave your feedback. I’m glad to hear you found the flowers nice, but I'm truly sorry to learn that the chocolate did not meet your expectations. We strive to provide quality in all our offerings, and it's clear we missed the mark with that product. Your comments will be taken into consideration as we work to enhance our selection. We appreciate your honest insights and hope the flowers brought some joy, even if the chocolates didn’t live up to the same standard. Warm regards, Katie

Posted 1 year ago

“Easy to order for an old lady over 80 😂”

Helpful Report

Posted 1 year ago

Hello Eileen, Thank you for your fantastic 5-star review! We're delighted to hear that you found our ordering process easy. We aim to make it as accessible as possible! Your support and positive feedback truly inspire us to continue delivering great service. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Im so happy to have found prestige flowers. I have a wonderful friend in the UK. I am in the US and I wanted to send her something special for her birthday. I can’t wait to find out what her reaction is when she sees the beautiful arrangement I’ve picked out for her.”

Helpful Report

Posted 1 year ago

Hello Kat, Thank you for your wonderful 5-star review! We’re so glad you discovered Prestige Flowers and that you're sending something special to your friend in the UK. It means a lot to us that you chose our arrangement to celebrate her birthday. We’re just as excited as you are to hear about her reaction! We look forward to being a part of many more special moments for you! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Ordered these flowers with Prestige as I needed Next Day. Delivery was 48 hours later. They claim now that there is no guarantee. This is clearly misleading at best. Next Day apparently only guaranteed if you pay extra charge.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry for the frustration caused by the delay in your delivery. We understand how important it is for flowers to arrive on time, especially when selecting a Next Day option. To clarify, while we aim to deliver next-day orders promptly, this service is only guaranteed with the addition of a tracked delivery upgrade, as noted during the ordering process. That said, we apologise if this was not made clear at the time of your purchase. Your comments are invaluable, and we will review how we present this information to avoid any future confusion. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,774 reviews