Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,103 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,103 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very underwhelming bunch of flowers delivered to my partner. Packaging damaged, flowers not arranged or trimmed just tied together, paid for a large bunch which looked really small on arrival. I have honestly bought nicer bouquets from supermarket at a fraction of the price. Customer services have asked for a picture of the bouquet and continue to tell me I am wrong and the bunch is adequate which I strongly disagree with.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the bouquet you received did not meet your expectations. It can be disheartening when a thoughtful gift falls short, especially when you're excited to share it with your partner. We strive to deliver high-quality products and your experience is important to us. We are sorry that our team were unable to provide a satisfactory outcome on this occasion. Best wishes, Rosie

Posted 1 year ago

“Order was placed four days before required delivery date. Additional delivery charges were applied for specific delivery date. Flowers arrived one day late. Flowers were damaged and had not travelled well in packaging. Telephone lines were closed at 4pm on Friday despite stating they were open until 5”

Helpful Report

Posted 1 year ago

Hello Jamie, Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about the delays and the condition of the flowers upon arrival. It’s understandably disappointing when expectations are not met, especially with special delivery requests. I assure you that we take such matters seriously and will use your experience to improve our service. Our customer service team have responded to your email. Best wishes, Rosie

Posted 1 year ago

“Very disappointed 😞 Bouquet was very small, not medium as paid extra. Foliage appears to be old and dry. Card was as described.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that the bouquet did not meet your expectations. It's disappointing when the quality falls short, and I understand how frustrating this must be for you. We strive to deliver beautiful arrangements, and your comments are invaluable in helping us improve. If possible, please send us some images of the bouquet, including a birds-eye view to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“The flowers were delivered on time, however I was very disappointed when I saw them. The bouquet was quite sparse and looked nothing like the picture online and looked quite pathetic against the other bunces of flowers received by my Mum from her grandchildren that came from the supermarket.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us, and I'm truly sorry to hear that the bouquet you received did not meet your expectations. It’s disheartening when the reality falls short of the online representation, especially for a meaningful occasion like this. We appreciate your feedback as it is invaluable for helping us improve our offerings. We do ask for any issues to be reported within days of delivery with images. If you have images, please feel free to send these to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Didn’t receive!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I’m very sorry to hear that you didn’t receive your order. That’s certainly frustrating, and we understand how disappointing this can be. I can see our team have responded to your email. Best wishes, Katie

Posted 1 year ago

“I ordered a rose and lily bouquet for my wife’s birthday, specifically choosing large. The flowers sent were exactly the same quantity shown as the medium on the website and the quality of the flowers sent were poor. 2 lilies were snapped and photos of disappointment were sent. The response email was that the manager was happy with the quality sent which was both worrying and frustrating as it did not meet myself or my wife’s expectations at all. I’ve also tried to upload a photo for proof with this review but coincidently it keeps failing unfortunately. Go elsewhere for your flowers!”

Helpful Report

Posted 1 year ago

Hello Andy, Thank you for your feedback, and I'm really sorry to hear that your order did not meet your expectations. I can understand how disappointing it is when a special occasion doesn't go as planned, especially with the quality of the flowers and the specific size you selected. We take your concerns seriously, and your feedback is invaluable in helping us enhance our quality and service. Best wishes, Katie

Posted 1 year ago

“Very disappointing the picture of flowers ordered looked fabulous but the actual flowers look drab and dull in comparison”

Helpful Report

Posted 1 year ago

Hello Michelle, Thank you for your feedback, and I'm really sorry to hear that the flowers you received did not match your expectations. It can be quite disappointing when the reality doesn't reflect the image. We take these matters seriously as we always aim for our products to bring joy and satisfaction. Your comments will help us improve our quality in the future. If there's anything else you'd like to discuss or if you'd like us to investigate this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order number. Best wishes, Katie

Posted 1 year ago

“I used Prestige about 2 years ago and was disappointed.. thought to give them another chance this week, and I was disappointed again, in one word, RIPPED OFF,again... unbelievable.. The photo of what my order would be and what my mother-in-law received, world apart.. WON'T BE FOOLED AGAIN.”

Helpful Report

Posted 1 year ago

Hello Farhad, Thank you for taking the time to share your experience. I'm truly sorry to hear that your recent order did not meet your expectations, especially since you've previously given us another chance. It’s disappointing to know you felt misled by the product representation. We genuinely value your feedback, as it helps us improve and address any discrepancies in our service. I can see that our team have responded to your email. Best regards, Katie

Posted 1 year ago

“Our first time ordering flowers from Prestige Flowers of UK was very satisfying. They have included us in everything they did to make sure the delivery was done properly specially in our time of need, as we live in Canada, and our relatives in Scotland were very happy and satisfied. We have no hesitation recommending Prestige to everyone we know! Here at home (Canada) or UK & Scotland. Thank you, keep up the good work! Gerry”

Helpful Report

Posted 1 year ago

Hello, Gerry, Thank you for your fantastic 5-star review! We're thrilled to hear that your first experience with Prestige Flowers was so satisfying, especially given the distance. It’s wonderful to know that your relatives in Scotland were happy with the flowers during your time of need. Your recommendation means the world to us, and we’re committed to maintaining the high standards that brought you here. Thanks once again, and we look forward to serving you in the future! Best wishes, Katie

Posted 1 year ago

“My boyfriend got me some flowers for Valentine’s Day, they arrived late last night and they are just so beautiful. Beautifully packaged and beautiful to look at. Will 1000% be getting more flowers here. They’ve arrived all in one piece, none dead or dying.. just love them !”

Helpful Report

Posted 1 year ago

Hello, Thank you for the lovely 5-star review! We're so glad to hear that your boyfriend's Valentine's Day surprise brought you so much joy. It warms our hearts to know that the flowers arrived beautifully packaged and in perfect condition. Thanks once again for sharing your experience! Best wishes, Katie

Posted 1 year ago

“Worst flowers ever ordered Delivered on the 14th 2 roses dead on the 15th Absolute disgrace”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about your experience with the flowers. It’s disappointing to learn that some of them arrived in less-than-ideal condition. We strive to ensure the quality of our products, and I regret that we did not meet your expectations this time. Your feedback is important to us, and we will address these issues moving forward to enhance our service. I can see that our customer service team have responded to your email. Best wishes, Katie

Posted 1 year ago

“I ordered flowers and vases for different people got flowers but no vases I also went to get flowers for myself royal mail sent bk flowers and I was told I wouldn't get refunded”

Helpful Report

Posted 1 year ago

Hello Kevin, Thank you for taking the time to share your feedback with us. I’m really sorry to hear about the issues you experienced with your order. It’s disheartening to know that you received the flowers without the vases and that your experience with Royal Mail added to your frustration. We understand how important it is for every aspect of your order to arrive correctly, and I regret that we were unable to meet your expectations this time. Your comments are valuable, and we will certainly take them on board as we strive to enhance our service. Please could you reach out to enquiries@prestigeflowers.co.uk with your details for each order and 'REVIEW' in the subject line? I would personally like to look into this for you. Best wishes, Katie

Posted 1 year ago

“Order arrived on time but flowers do not resemble the picture on the website. They look like a cheap supermarket bouquet. I wish I would have read reviews before buying. Only plus is delivery was on time but they were dispatched in a box the day before using Royal Mail, so not even totally fresh. Disappointing, never again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers did not live up to your expectations. It’s disappointing to learn that they did not match the picture you saw on our website. We strive to provide beautiful arrangements and I regret that we fell short in your case. Please note we do show a medium size bouquet online as advised in the description. As you purchased the standard size, there are fewer stems and the lilies are also in bud. I appreciate you mentioning the timely delivery, but I understand that the freshness of the flowers is equally important. Your concerns are valuable to us, and we will be taking them into consideration as we continue to improve our service. Best wishes, Katie

Posted 1 year ago

“Valentine’s Day flowers were not delivered until 6pm but vanished and no knock at the door….refused to refund….poor service….dont rely on your valentines flowers being delivered on time even at all!!”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for your feedback, and I'm truly sorry to hear about the issues you encountered with your Valentine's Day flowers. It's disappointing to learn that they were delivered late and that the service didn't meet your expectations. I understand how frustrating it must be when special occasions are involved, and timely delivery is crucial. Your experience is not reflective of the standards we strive for, and I apologise for the inconvenience caused. I can see that you are in touch with our customer service team and we hope that this can be resolved. Best wishes, Rosie

Posted 1 year ago

“Very very disappointing! The flowers were very disappointing and did not look anything like the picture. They were sent in sympathy for a family loss and they were not good value for money and were very poor looking.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm really sorry to hear about your disappointment with the flowers you received. It's truly upsetting to know that they did not meet your expectations, especially during such a difficult time. I apologise for the lack of quality you experienced; we aim to provide beautiful arrangements, and it's clear we did not deliver on that promise for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 1 year ago

“I ordered a £50 bouquet of flowers for my mum’s birthday. The flowers did not arrive on the delivery date and have still not been delivered (4 days after the date I paid for). I had to engage in a number of emails to try and get refund, which I still have not been given. I was initially offered £4 of credit (after emailing a number of times). It’s a massive waste of time and all bit mean to be honest. I would use a local florist in the future.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm really sorry to hear about the issues you experienced with your order. It's unacceptable that your flowers did not arrive on time for your mum's birthday, and I can understand how disappointing this has been for you. I apologise for any frustration caused during your attempts to get in touch with us about a refund. Our aim is to make every experience positive, and it's clear we did not achieve that in this instance. Your thoughts about using local florists in the future are understandable, and I appreciate you sharing your experience. I can see this has been resolved. Best wishes, Rosie

Posted 1 year ago

“Flowers for Valentines Day won't be delivered until 17th of Feb. They were ordered on the 10th, and delivery on the 14th before 1pm was paid for. No issue refunded, customer service has been shocking and non committal. Will never use again, and will advise others not to use.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I sincerely apologise for the inconvenience you experienced with your Valentine's Day order. It is frustrating to know that your flowers were not delivered as promised, especially when timely delivery is so important. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I’m also sorry to hear that our customer service did not meet your expectations. We value every customer interaction and aim to provide helpful and supportive assistance, and it's clear we fell short in your case. Best wishes, Rosie

Posted 1 year ago

“Got it as a gift from my partner for Valentine’s Day. And I have to say Prestige Flowers are rubbish. Bouquet was nothing like in the pictures on the website, they make it look very nice on their website however, in reality is miles away from how it looks on their website. He paid extra to have a large bouquet, and it was a total disappointment! The greeting card was damp, but not damaged. All in all, if you are used to the VERY BEST, Prestige Flowers is not the place to order. Would have uploaded the pictures, but it wouldn’t upload for some reason. Maybe it’s not allowing to upload intentionally as I chose 1 star at the start of review, who knows.”

Helpful Report

Posted 1 year ago

Hello Jay, Thank you for sharing your experience, and I'm truly sorry to hear that your bouquet did not meet your expectations. It’s disappointing to know that the flowers you received were not what you anticipated, especially on such a special occasion. We strive to provide a high standard of service and quality, and I apologise that we fell short in your case. Your feedback is invaluable to us and will be used to improve our offerings moving forward. If you wish to discuss this further, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we'll do our best to assist you. Please also include some images of the bouquet in your email. Best wishes, Rosie

Posted 1 year ago

“I ordered a dozen red roses for next day delivery and unhappy at whoever delivered them as did not knock on the door and just put them behind the bin. Also the flowers were of poor quality and not fresh. What a waste of money.”

Helpful Report

Posted 1 year ago

Hello Wayne, Thank you for your review. I regret to inform you that we are unable to accommodate specific delivery instructions due to our reliance on a third-party courier service. However, we are very sorry for any disappointment caused by this. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Hugely disappointed that Valentines Day flowers failed to arrive in Valentine’s Day Ordered on 10th, so in plenty of time Apparently flowers are still with Royal Mail Won’t be using this company again”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for sharing your feedback. I’m truly sorry to hear that your Valentine’s Day flowers did not arrive as expected. It’s understandably disappointing, especially given the anticipation of the occasion. I have checked the tracking on your order and it does appear was attempted yesterday but there was no answer. However, our team have responded to your email to look into this for you. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,103 reviews