Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,738 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lovely flowers delivered on time next day. The only criticism was they were left at front door and the bell wasn’t rang. Would certainly use prestige again.”

Helpful Report

Posted 5 months ago

Hello Dawn, Thank you for your review! We're delighted to hear that the flowers were lovely and arrived on time. We apologize for the mishap with the delivery process and appreciate your feedback regarding the doorbell not being rung. Making improvements based on our customers' experiences is important to us. We look forward to serving you again in the future! Warm wishes, Rosie

Posted 5 months ago

“Ordered a large bouquet for delivery. Wanted to use local florist. Flowers looked half dead & not like the picture, not many either considering large was ordered. Contacted them, didn't even respond. Wont use them again.”

Helpful Report

Posted 5 months ago

Hello Liz, Thank you for your feedback. We are truly sorry to hear that the bouquet you received did not meet your expectations. It’s important to us that our flowers are fresh and beautiful, and we regret that this was not your experience. We value your comments and will use them to improve our services going forward. Warm regards, Rosie

Posted 5 months ago

“What a absolute disgrace. My husband spent £46 on a bouquet of flowers for my anniversary... a bouquet of dead flowers. Nothing like what was pictured and definitely not what he was expecting. Prestige flowers response was that there was absolutely nothing wrong with the quality! Will never order from them again”

Helpful Report

Posted 5 months ago

Hello Hayley, Thank you for sharing your experience with us. We are truly sorry to hear that the bouquet did not meet your expectations. It's disheartening to learn that you received flowers that were not of the quality you deserved, especially on such a special occasion. We take your feedback seriously and will work hard to address these issues to ensure better quality in the future. Warm regards, Rosie

Posted 5 months ago

“Why did I not read reviews first. ordered flowers for sick friend paid extra for next day delivery needless to say they never arrived guess I should have checked reviews”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your experience. We're genuinely sorry to hear that your order did not arrive as expected, especially when it was meant to brighten your friend's day during a tough time. We understand how important timely delivery is and appreciate your frustration. Your feedback is crucial for us to improve our service, and we will certainly look into this matter to prevent similar issues in the future. Warm regards, Rosie

Posted 5 months ago

“The sunflowers were of a really poor quality. They didn’t open fully and died within a few days looking very sad. The care instructions were followed to a tee also. Really disappointed as I bought them in lieu of a present!”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that the sunflowers did not meet your expectations and appreciate you following the care instructions. It’s disappointing to learn about the quality issues, especially since they were meant for a special occasion. Your experience matters greatly to us, and we will take your comments into account to enhance our product quality. Warmest wishes, Katie

Posted 5 months ago

“Great service so far thanks”

Helpful Report

Posted 5 months ago

Hello Ola! Thank you for your fantastic 5-star review! We're so glad to hear that you've had great service so far. Your support means a lot to us, and we look forward to continuing to provide you with exceptional service in the future! Warm regards, Rosie

Posted 5 months ago

“I ordered a large bouquet of flowers. Sunshine bouquet... I am extremely disappointed with what I received. I will not order again. On a positive note. The card was exactly the same as what I ordered.”

Helpful Report

Posted 5 months ago

Hello Julia, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear, and we do apologise for any upset caused. A member of our team has now contacted you regarding this issue. Kind regards, Tom

Posted 5 months ago

“Excellent flowers and website easy to use”

Helpful Report

Posted 5 months ago

Hello! Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our flowers excellent and enjoyed using our website. Your satisfaction is our priority, and we look forward to making your next experience just as memorable! Warm regards, Rosie

Posted 5 months ago

“This website is too complicated also there is not a possibility to review your orders”

Helpful Report

Posted 5 months ago

Hello Ian, Thank you for your feedback. We're sorry to hear that you found our website complicated and that you weren't able to review your orders. We appreciate your comments as they help us recognize areas where we can make improvements. We aim to provide a smooth and user-friendly experience, and your insights will help us enhance our platform. Kind regards, Rosie

Posted 5 months ago

“Go somewhere else to avoid disappointment Flowers received were substandard and subsequent customer care was inadequate Very disappointed customer”

Helpful Report

Posted 5 months ago

Hello Paul, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Rosie

Posted 5 months ago

“My boyfriend ordered me a roses bouquet they came moldy and half dead he paid £60 and they r awful. We rang to complain they said he could have £15 credit- we won’t be using you or rescinding you again”

Helpful Report

Posted 5 months ago

Hello George, Thank you for sharing your feedback. We're truly sorry to hear that your bouquet did not arrive in the condition you expected. We understand how disappointing it must be when a special gift doesn't meet your standards. Your experience is important to us, and we take your comments seriously as they help us improve our service. I can see you have been in contact with our customer support team, and we hope this can be resolved. Warm regards, Rosie

Posted 5 months ago

“don't order with this company for international deliveries , the flowers and chocolate for my mum Birthday which should have arrived on the 11th ,have still not yet been delivered till today .”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We're truly sorry to hear that your order has not yet arrived, especially for such a special occasion. We understand how important timely delivery is, and we’re disappointed to learn that we fell short in this instance. Please rest assured that we are addressing the shipping issues to improve our service. We appreciate your patience and understanding while we work to make this right. Warm wishes, Rosie

Posted 5 months ago

“I ordered a large Orion (£64.99 plus delivery) for my mums birthday. They arrived on Thursday (10th July) and they looked very small for the amount I paid. I contacted you guys who confirmed I had been sent a medium size instead of the large and was offered a £5 refund (which has now been received), however, the overall quality of the flowers was also terrible. On Monday (14th July) the flowers had to be thrown away as they had died. For the price I paid, would expected a much better quality!”

Helpful Report

Posted 5 months ago

Hello Jess, Thank you for your feedback. We're truly sorry to hear that your experience didn't meet your expectations. It's disappointing to learn that you received the wrong size and that the quality of the flowers fell short. We strive to provide our customers with the highest quality products, and your comments highlight areas where we need to improve. Please know that your concerns are being taken seriously, and we'll work hard to ensure that this sort of issue does not happen again in the future. We're grateful for your understanding and hope that we can restore your faith in our service. Warm wishes, Rosie

Posted 5 months ago

“Wont allow you to put one star without a comment. Was asked to provide a photo of 3 days late delivery flowers from a friend whose father has just passed away. Offered a 10 pound return with a voucher, after spending 45 pound. Plus delivery. Also a voucher”

Helpful Report

Posted 5 months ago

Hello! Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. We strive to make every order special, and it's disappointing to know we fell short in this instance. Your comments are invaluable, and we'll definitely use them to improve our service moving forward. Warm regards, Rosie

Posted 5 months ago

“Looks just like the picture! The most stunning bouquet I’ve ever seen! From Chicago Il to UK your company was there to answer and help me!!”

Helpful Report

Posted 5 months ago

Hello Deanna! Thank you for your amazing 5-star review! We’re thrilled to hear that your bouquet looks just like the picture and that you found our team helpful while sending flowers from Chicago to the UK. Your satisfaction means the world to us, and we can't wait to assist you again! Warm regards, Rosie

Posted 5 months ago

“I ordered what was meant to be a thoughtful and high-quality gift, only to be left thoroughly disappointed. Not only was the delivery late, but the parcel was inexplicably left in a recycling bin in direct sunlight, despite two people being home all day and no attempt made to knock or notify us. The hamper itself arrived in a spoiled and frankly unacceptable condition. The wax on the cheeses had melted, ruining the contents and presentation completely. This was intended as a celebratory gesture, but what arrived felt careless, poorly handled, and far from premium. The response from customer service has been polite but generic, falling back on policy explanations rather than addressing the core issue: the product was delivered in a damaged, unsanitary state and failed entirely to live up to the standard advertised. This experience has left me questioning both the quality control and the company’s ability to resolve genuine customer concerns with care and accountability. I will not be ordering from Prestige Gifting again, and I would advise others to think twice if they’re looking for a reliable, high-quality gifting experience”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to read about your experience with the gift you ordered. It’s disheartening to know that it was not only delayed but also left in an unsuitable location, leading to the condition you described. This does not reflect the quality and care we aim to provide, and I sincerely apologize for the disappointment caused. Your concerns about our customer service response are well taken, and I appreciate your feedback as it helps us to enhance our service and prevent similar occurrences in the future. We want to ensure that our customers feel heard and valued. If there’s anything more we can do to address this situation for you, please do not hesitate to reach out. Warm regards, Rosie

Posted 5 months ago

“Absolutely no problems identifying and purchasing birthday flowers on this very user friendly website”

Helpful Report

Posted 5 months ago

Hello Frank! Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our website user-friendly for purchasing birthday flowers. Your feedback truly inspires us to keep enhancing our services. We can’t wait to serve you again soon! Warm regards, Rosie

Posted 5 months ago

“Sadly I was looking to send artificial flowers to a close friend who will be in hospital for some time. Being a nurse I am aware that real flowers pose an infection risk. I clicked a link saying artificial flowers on the site and unknowingly sent real flower.. sadly she could not be given these flowers. Please be aware of this as despite communication I have not been offered any recompense.”

Helpful Report

Posted 5 months ago

Hello, I’m really sorry to hear about the confusion with your order regarding the artificial flowers for your friend. It’s important to us that our customers have a positive experience, and I apologize for any distress this situation may have caused. Your feedback about the miscommunication is invaluable, and we will certainly look into this to improve our website’s clarity in the future. If there’s anything more we can do to assist you, please feel free to reach out. Warm regards, Rosie

Posted 5 months ago

“Absolutely horrific experience. Do not place an order with this company. They refused to refund me but took my money.”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear about your experience with our service and understand how frustrating this situation must be for you. It's disappointing to learn that you felt we didn't meet your expectations regarding your order and our customer service. Your feedback is crucial for us to improve, and I assure you we are taking this matter seriously. If there's anything we can do to assist you further, please feel free to reach out. Warm regards, Rosie

Posted 5 months ago

“Delivered in good time Flowers received part good part poor and broken Paid extra for a large and it looked pretty standard when received Customer service very poor I'll be going to a shop in future at least I can see what I'm getting Thumbs down from me Pictures taken of good and bad only acknowledged the good For some known reason won't allow me to upload the images of the flowers”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear that your experience with us did not meet your expectations. We take great pride in the quality of our products and service, and it’s disappointing to learn about the issues you encountered with your flowers and our customer service. Your feedback is important to us, and we will be addressing these concerns to enhance our service. If there's anything we can do to make this right, please don't hesitate to reach out. Best wishes, Katie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,738 reviews