Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,725 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking flowers. So embarrassed that my Nan received these for Mother’s Day. Considering they were £48 i was expecting something decent but could have gone to a supermarket and bought a much nicer bouquet for half the price. Have got in touch and complained but they’re not interested! Said I need to leave the flowers for 3 days to bloom. 3 days isn’t going to improve the look of the flowers!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us, and I’m genuinely sorry to hear that the flowers did not meet your expectations. It's disheartening when a gift intended to bring joy falls short, especially on a special occasion like Mother’s Day. I understand how frustrating it can be to feel let down by a purchase. Our team suggests allowing time for the flowers to bloom, but I certainly appreciate your perspective on this matter. Please know that your feedback is valuable, and I encourage you to reach out to our customer service team again if the flowers do not improve. Warm regards, Katie

Posted 1 month ago

“I purchased a Mother’s Day bouquet and am not impressed. I got a simple spring bouquet only to find some of the tulip heads missing and the rest to be well past their best. I would have been better purchasing something from the local supermarket”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts. I'm really sorry to hear that the Mother's Day bouquet did not meet your expectations and that some of the tulips were missing or not in their best condition. We understand how important it is to deliver high-quality flowers for special occasions, and it’s disappointing to know we didn’t fulfill that promise for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number subject, so we can put this right for you. Warm regards, Katie

Posted 1 month ago

“Excellent service. Easy to order the Beautiful flowers. Very affordable and good range to choose from. Thank you”

Helpful Report

Posted 1 month ago

Hello! Thank you for your amazing 5-star review! We're thrilled to hear that you found our service to be excellent and that ordering beautiful flowers was easy for you. We pride ourselves on offering a great range at affordable prices, so it's wonderful to know that you appreciated that. Thanks again for choosing us, and we look forward to serving you in the future! Best wishes, Tom

Posted 1 month ago

“Very disappointed as I requested and paid for a Mother’s Day delivery yet no delivery”

Helpful Report

Posted 1 month ago

“Just disappointed in the quality to be honest. Paying £40 for a large bunch of flowers and they weren’t conditioned and some looked in a poor state. Browned around the edges.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the quality of the flowers didn’t meet your expectations. We strive to provide fresh and beautifully conditioned arrangements, and it's disappointing to know we fell short in your case. Your comments are valuable and will help us improve our service in the future. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number, so we can look into this for you? Warm regards, Katie

Posted 1 month ago

“Very disappointed ordered a week before mothers day, still not arrived by nearly 7pm on mothers day wouldn't order from here again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your thoughts with us. I’m genuinely sorry to hear that your order did not arrive on time for Mother’s Day, and I can understand how disappointing that must have been for you. We strive to ensure that all deliveries are made promptly, especially for special occasions, and it’s disheartening to know that we fell short in this instance. I have located your order and can see that our customer service team have replied to your email. Best wishes, Rosie

Posted 1 month ago

“Had to give one star but that's being generous. Bought cheaper flowers from a late night petrol station that were better than these shrubs. Mothers day present but felt embarrassed when they arrived and told her just to chuck them. Do NOT waste your money on this garbage site! Expect a full refund.”

Helpful Report

Posted 1 month ago

Hello Carl, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with your order. It’s never our intention to let our customers down, especially for such meaningful occasions like Mother’s Day. I can understand how receiving flowers that didn’t meet your expectations would be embarrassing. Please know that your comments about the quality are valued, and I will be sure to pass this feedback along to our team for review. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they can look into this for you. Best wishes, Rosie

Posted 1 month ago

“Well, I ordered some flowers to be delivered to my daughter on 29th March, paid the extra to get a before 1pm slot and she still hasn’t received them! Not sure if this is a scam company as I have never used them before. Please advise how to get a refund, and I will not be using these people again. Out of order 😡”

Helpful Report

Posted 1 month ago

Hello Mr Bernard, Thank you for sharing your experience, and I genuinely apologize for the disappointment you've encountered with your order. It’s understandably frustrating when things don’t go as planned, especially when you’ve paid extra for timely delivery. We take these matters seriously, and your feedback is essential for us to improve. Best wishes, Rosie

Posted 1 month ago

“Nothing like the picture in terms of fullness, In years past I had been extremely happy with prestige flowers but this bouquet was sparse as if they had ran out of flowers and some flowers look unhealthy! I was very upset and embarrassed to see my mother open the box to something wildly unlike the preview photo! I would highly reccomend the company uses accurate preview photos since not providing what we all paid for is of course categorically wrong and will tank their reputation and credibility immensely. I even paid extra for larger than the standard size, I assume the standard is even more underwhelming. I will never use prestige flowers again, though I hope the company attempts to gain back some trust by righting its many wrongs against several mothers day customers!”

Helpful Report

Posted 1 month ago

Hello Abigail, Thank you for taking the time to share your experience. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that it left you feeling disappointed, especially on such a special occasion. We strive to provide beautiful and high-quality arrangements, and it’s disheartening to know we fell short this time. Your feedback about the photos and overall quality is very important to us, and I will ensure it is shared with our team for improvement. If you haven't already, please reach out to our Customer Support at enquiries@prestigeflowers.co.uk with your order details, and we will do our best to address your concerns. Best wishes, Rosie

Posted 1 month ago

“Order made on 18th March for delivery on Mother's day (30th March), just been told order will arrive on the 2nd April!! Clearly they aren't good at logistics.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review, and I sincerely apologise for the inconvenience regarding your delivery. I completely understand how important timely delivery is, especially for special occasions like Mother's Day. It's disappointing to hear that we did not meet your expectations in this case. I can see that our customer service team have replied to your email. Best wishes, Rosie

Posted 1 month ago

“Received flowers from my Daughter for Mother's Day. Absolutely beautiful. Colourful, vibrant and really fresh. Fragrance is amazing. Only downside was that she was disappointed regarding 1700 delivery time. She expected me to receive them in the morning. Thank you.”

Helpful Report

Posted 1 month ago

Hello Susan! Thank you for your wonderful 5-star review! We’re thrilled to hear that the flowers your daughter sent for Mother's Day were beautiful, vibrant, and fragrant. They truly add a special touch to any occasion. We apologize for the later delivery time and appreciate your daughter’s understanding. Your feedback helps us improve our service. Thank you once again for choosing Prestige Flowers! Best wishes, Tom

Posted 1 month ago

“Mum hasn't received her flowers today. She's 86 and it would of made her smile. Think I'd like a refund, so I can buy her something reliable!”

Helpful Report

Posted 1 month ago

Hello Michael, Thank you for sharing your concerns with us. I’m genuinely sorry to hear that your mother hasn't received her flowers. We understand the importance of timely delivery, particularly for special moments. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered today. Warm regards, Rosie

Posted 1 month ago

“pay for a specific date "Mothers day" 18.15 and still no delivery.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I'm really sorry to hear that your delivery did not arrive on the expected date for Mother's Day; that can be incredibly frustrating. We understand how important timely delivery is, especially for special occasions. Please know that we take your concerns seriously, and I will ensure that our team looks into this matter. If this has still not been received, please reach out to us at enquiries@prestigeflowers.co.uk with your order number in the subject line. Best wishes, Rosie

Posted 1 month ago

“Flowers, dull, not a lot of them, not all grown. Very dissapointed.”

Helpful Report

Posted 1 month ago

Hello Charlotte, Thank you for sharing your feedback with us. I'm truly sorry to hear that your flowers did not meet your expectations and that you felt let down by their quality and quantity. We aim to provide vibrant and delightful arrangements, and it's disappointing to know that we fell short in this instance. Your comments are important to us, and I will ensure they are passed along to our team for review. If you haven't already, please get in touch with our customer service team at enquiries@prestigeflowers.co.uk, and they will be happy to assist you further. Best wishes, Rosie

Posted 1 month ago

“Sent me a completely different order and looked like half the flowers were missing so disappointed!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience with us. I'm truly sorry to hear that you received a different order than expected and that it didn't meet your expectations. I understand how disappointing it can be to receive something that doesn’t align with what you anticipated, especially when it comes to sending flowers. I have located your order and can see that this is already being investigated. Best wishes, Katie

Posted 1 month ago

“Coming up to 6pm and my mum still hasn't received her flowers and chocolates.... she's upset as her sister has cards and flowers galore. Why why why???????”

Helpful Report

Posted 1 month ago

Hello Seeni, Thank you for reaching out to us about your experience. I’m truly sorry to hear that your mum hasn't received her flowers and chocolates yet, especially as it’s such an important occasion. It's understandably upsetting when things don’t go as planned, and I can certainly empathise with her feelings. I can see that the incorrect details were provided on the order. However, it has been delivered today. Best wishes, Katie

Posted 1 month ago

“Arrived 60 hours later than offered and you could tell the flowers had been languishing in a postal depot for 2+ days When I raised a complaint I was told tough read the t+cs and its a third party distributor we can be held responsible for I would caution people against using this service if anything goes wrong they don’t care - that’s what £65 gets you!”

Helpful Report

Posted 1 month ago

Hello Liam, Thank you for taking the time to share your experience with us. I sincerely apologise for the delay in the delivery of your flowers and the condition in which they arrived. It’s truly disappointing to know that we did not meet your expectations, especially regarding such an important occasion. I can see that the flowers were received yesterday. If there are any issues with the flowers, please send us some images of the bouquet and we can look into this for you. Best wishes, Katie

Posted 1 month ago

“Flowers arrived in very poor condition. Box was battered and 2 roses had to be thrown away.”

Helpful Report

Posted 1 month ago

Hello Ryan, Thank you for sharing your experience with us. I'm really sorry to hear that the flowers you received were not in good condition upon arrival. It's disheartening to know that we didn't meet your expectations, especially when it comes to the quality of our products. Your feedback is important, and I will ensure that it reaches our team for further review. Best wishes, Katie

Posted 1 month ago

“Today’s Mother’s Day! I ordered my mum flowers at the beginning of March and Payment was taken They didn’t even bother to turn up with the flowers today, I can’t even choose where they are because they are closed, I will be on the phone first thing tomorrow morning getting a refund and I will never go near these people. They have ruined my mother‘s Mother’s Day. Disgusting”

Helpful Report

Posted 1 month ago

Hello Claire, I truly appreciate you taking the time to share your experience, and I’m deeply sorry to hear that your order did not arrive on Mother’s Day as anticipated. It’s incredibly disappointing when a special occasion is marred by such issues, and I completely understand how this has impacted your celebrations with your mum. I can see that our customer service team have responded to your email. Warm regards, Katie

Posted 1 month ago

“Disappointing, The Medium summer lilies included a single lilly stalk with only 3 flowers (2 still fully closed and one barely open) the picture advertising showed over 14 flowers in the image. The "summer lilies" was mostly leaves, with 6 pink roses, twice as many as lilies despite the name, and despite the advert showing no lilies. This is such a small bouquet I cannot believe I haven't actually received a small roses and lilies instead. Happy mother's day indeed. See the example image they give and the actual bouquet.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear that the bouquet did not meet your expectations and that you found discrepancies between what was advertised and what you received. It’s incredibly important to us that our customers feel satisfied with their orders, especially during special occasions like Mother’s Day. I appreciate your feedback, and I can assure you that I will pass it along to our team so we can work on improving our offerings. Please could you reach out to our customer service at enquiries@prestigeflowers.co.uk with your order number, so we can put this right for you. Warm regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,725 reviews