Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,728 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,728 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Do not order from this company as they do NOT honour their promise of next day delivery. They refuse to enter into negotiations or issue a refund. Shambles of a company. You’re better off ordering from a local florist.”

Helpful Report

Posted 5 months ago

Hello, We sincerely apologize for the trouble you've experienced with your order not arriving as promised. We understand that timely delivery is crucial, and it's frustrating when expectations are not met. Your feedback about our customer service and refund process is invaluable, and we appreciate you bringing this issue to our attention. We're actively reviewing our procedures to ensure better experiences in the future. Warm regards, Rosie

Posted 5 months ago

“AVOID THIS COMPANY unless you want to be disappointed! Ordered some flowers to our friends who have just lost their dog. Wrote out a special message to go with the flowers which the website deleted the first time so went through again and did it and the flowers turned up with NO message! They didn’t have a clue who the flowers were from and I had the embarassment of having to ask if they’d received them. Completely understand that things go wrong sometimes and could be a fault with the website but after contacting them, they are being completely dismissive of it saying there was no message on the order which is a lie! Customer service is appalling! Why would anyone send sympathy flowers with no message? Ridiculous. Will not use them again!”

Helpful Report

Posted 5 months ago

Hello Nigel, We sincerely apologize for the disappointment you faced with your recent order. It's upsetting to hear that the message did not accompany the flowers, especially when reaching out to comfort friends during such a difficult time. We understand how important it is for heartfelt messages to be included, and we regret our oversight. Your feedback is crucial, and we will work to ensure our service and communication improve moving forward. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 5 months ago

“The good points: very good website, fast service, and quick and efficient response to queries. The bad points: My flowers were damaged in transit and arrived in a battered box. The actual arrangement appeared very sparse for a “large” bouquet. I was able to get a voucher for the damage (fair enough), but on review of my photos, I was told that the size was correct. Now I’m looking at other recent reviews I’m seeing the same comment regularly. I don’t feel what I got was anywhere near value for money”

Helpful Report

Posted 5 months ago

Hello David, Thank you for taking the time to share your experience with us. We're glad to hear you appreciated our website and fast service, but we're sorry that the flowers did not arrive in the expected condition and did not meet your expectations regarding size. Warm regards, Rosie

Posted 5 months ago

“I tried many apps to send my best friend in the UK from Australia something for her birthday. This was the first company that , 1 made sense 2 made it easy 3 and had beautiful gifts 🎁 for an exceptional price . Thank you so very much 🩷”

Helpful Report

Posted 5 months ago

Hello Donna! Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our service easy to navigate and loved our selection of beautiful gifts. Your kind words mean a lot to us, and we're so pleased to have been a part of your friend's special day. We can't wait to serve you again in the future! Warm regards, Katie

Posted 5 months ago

“Disappointed with the flowers, on my wife’s birthday she received a few bunch, prestige was the worse, paying over £50 large, doesn’t seem like it’s worth that. Definitely will avoid prestige flowers next time around. Tried uploading pic but it says can’t upload the files.”

Helpful Report

Posted 5 months ago

Hello Mario, We’re very sorry to hear about your disappointment with the flowers. It’s certainly disheartening to know they did not meet your expectations, especially on such a special occasion. We strive to provide quality blooms and it appears we fell short this time. Thank you for sharing your feedback with us; it’s essential as we work to improve our service. We hope to have the opportunity to regain your trust in the future. Best wishes, Katie

Posted 5 months ago

“Absolutely terrible, the flowers in the picture online are wildly exaggerated and I paid for the largest bouquet, I am not joking when I say, flowers in Asda look better and are bigger, I 'd hate to see the small bouquet, £46 wasted and Wedding Anniversary Spoiled. Avoid like the black death.”

Helpful Report

Posted 5 months ago

Hello Gordon, We’re truly sorry to learn about your experience with the bouquet you received. It’s disappointing to hear that it did not meet your expectations in terms of size and quality. We strive to provide beautiful arrangements, and it seems we fell short in your case. Your feedback is invaluable, and we will certainly take your comments into consideration as we work to improve our service. Thank you for sharing your thoughts with us. Best wishes, Rosie

Posted 5 months ago

“Ordering flowers by Prestige Flowers is brilliant. So simple, quick and reliable. The chioce of flowers is 2nd to none, and delivery is always qick and confirmed by a text to me. I wouldnt use any other company now. 5 Star service every time.”

Helpful Report

Posted 5 months ago

Hello! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you find ordering flowers with us simple, quick, and reliable. It's wonderful to know you appreciate our extensive choice and timely delivery confirmations. Your loyalty means everything to us, and we can't wait to serve you again! Warm regards, Katie

Posted 5 months ago

“I received some flowers that my boyfriend sent to me. The first bunch that I received the flowers seemed to take at least a week to open up and when they did open they were starting to die. I did get another bunch but they were just as bad. I’m not impressed with the flowers.”

Helpful Report

Posted 5 months ago

Hello Tara, We are truly sorry to hear about your experience with the flowers you received. It’s disheartening to know that they did not open properly and lacked the freshness expected. We aim to provide beautiful arrangements and it seems we fell short in your case. Your feedback is incredibly important to us, and we will be addressing these quality concerns to ensure we improve our service. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 5 months ago

“Excellent selection of flowers and swift advice through chat.”

Helpful Report

Posted 5 months ago

Hello Elizabeth! Thank you for your fantastic 5-star review! We're so glad you loved our selection of flowers and found our chat support helpful. It's always our aim to provide swift assistance and a great variety to choose from. We truly appreciate your feedback and look forward to serving you again! Warm regards, Katie

Posted 5 months ago

“I ordered my daughter a large bouquet before she goes to Australia they arrived a day late she had to take some out as they were dried up the colours I understand are seasonal but it definitely doesn’t look like a large bouquet like the picture on website very disappointing”

Helpful Report

Posted 5 months ago

Hello, We sincerely apologize for the disappointment you experienced with your order. It’s upsetting to hear that the bouquet arrived late and did not meet your expectations in terms of quality and size. Your feedback is greatly appreciated, and we will be reviewing the issues you've highlighted to ensure we can serve our customers better in the future. Thank you for sharing your thoughts with us. Warm regards, Katie

Posted 5 months ago

“I wouldn’t buy from this company ever again the flowers arrived 3day late when I ordered next day delivery when they came they were withered n smelled terrible plus I ordered chocolate which weren’t there When I complained all they would offer me was £10 refund when I paid £45 it’s a joke”

Helpful Report

Posted 5 months ago

Hello, We are very sorry to hear about your recent experience with us. It’s disappointing to know that the flowers arrived later than expected and did not meet the quality you had hoped for. We strive to ensure that every order is a delight, and it's clear we did not achieve that in your case. Your feedback regarding the missing chocolates and our response is invaluable, and we will certainly take this into account to improve our service. Please accept our sincerest apologies for the frustration you've experienced. Thank you for taking the time to share your thoughts with us. Warm regards, Rosie

Posted 5 months ago

“I would have spent my money better buying supermarket flowers…they do not honour their 100 percent satisfaction guarantee and when pushed they go silent. Take my advice you will get nicer flowers and more value for money from a garage”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear that your experience with us did not meet your expectations. It’s disappointing to know that you feel our satisfaction guarantee wasn’t honored. We strive to provide quality and service that bring joy to our customers, and it's clear we fell short in your case. Your feedback is invaluable, and we will be looking into the matters you've raised. We appreciate your advice and assure you we are committed to improving. Thank you for taking the time to share your thoughts with us. Warm regards, Rosie

Posted 5 months ago

“Would like to thank Chloe for organizing a redelivery of flowers when the original bouquet arrived in a very sorry state. On this occasion the replacement boquet arrived on time and in a lovely condition. Thank you for your help in this matter much appreciated.”

Helpful Report

Posted 5 months ago

Hello Loraine, Thank you for your thoughtful review! We're pleased to hear that Chloe was able to assist with the redelivery and that the replacement bouquet met your expectations. Your feedback is greatly appreciated, and it helps us ensure that our service continually improves. We hope to have the pleasure of serving you again soon! Warm regards, Katie

Posted 5 months ago

“I can't believe the condition of the flowers and packaging that I received today, which had been sent to me from my daughter as a lovely surprise. She paid to have next day delivery but were received two days later. The box had been battered and put back together with brown sticky tape. Two lilies were already out, were brown and horrible. The roses droopy, two broken off. Have been in water for a day and not much difference. Company didn't want to know, said they looked fine to them and the packaging wasn't their problem. Disgusting treatment and service!!”

Helpful Report

Posted 5 months ago

Hello, We are truly sorry to hear about the poor condition of the flowers and packaging you received. It’s incredibly disappointing when a special surprise doesn’t meet your expectations, especially when it comes to the quality and presentation of flowers. We understand how frustrating this can be, and we sincerely apologize for any distress caused. Your feedback is important to us and helps us to improve our processes. We take these matters seriously and will be looking into the issues you’ve raised about delivery and customer service. Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in us. Warm regards, Rosie

Posted 5 months ago

“Delivery too slow - 4 days to deliver next day flowers. Awful company, avoid.”

Helpful Report

Posted 5 months ago

Hello, We sincerely apologize for the delay in delivering your flowers. We understand how frustrating it can be when expectations are not met, especially regarding important occasions. It's our commitment to provide timely service, and we're sorry this situation did not reflect that. Your feedback is crucial to us, and we will work to improve our delivery processes. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, Rosie

Posted 5 months ago

“The bouquet received was not as good quality as the one ordered”

Helpful Report

Posted 5 months ago

Hello, We are truly sorry to hear that the bouquet you received did not meet your expectations in quality. We understand how important it is for you to have the best flowers, and we apologize for any disappointment this may have caused. Your feedback is valuable to us, and we will take it into account to improve our offerings. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Rosie

Posted 5 months ago

“Selected delivery date on 18-07-2025 But after payment they changed the delivery date to 19-07-2025”

Helpful Report

Posted 5 months ago

Hello Sheela, We sincerely apologize for the confusion regarding your delivery date. We understand how important it is to have everything scheduled as expected, and we're sorry for any inconvenience caused by the change. Your feedback is essential to us, and we will work diligently to enhance our processes to prevent similar issues in the future. Thank you for sharing your thoughts, and we hope to have the chance to restore your faith in our service. Warm regards, Rosie

Posted 5 months ago

“Perfect - So easy. We have used Prestige several times but have recently moved so my billing address didn't match the bank details - therefore, was declined. I rang the customer services and the person I spoke with was really helpful in advising how to update address - so easy and helpful will definitely be using Prestige again, I have tried other companies who sent flowers after the event and sent dead flowers with ants nests in - really should have never gone elsewhere - Prestige flowers are always delivered on time and always look perfect.”

Helpful Report

Posted 5 months ago

Hello Tracy! Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the process easy and our customer service helpful. It's always our goal to ensure you have the best experience possible. We appreciate your loyalty and are thrilled to hear that you'd choose us again after trying other companies. Your satisfaction means the world to us! Warm regards, Rosie

Posted 5 months ago

“Please note that if you're delivering to anywhere outside England, including NI, Scotland, or any Isles, the delivery date you select isn't accurate. Items arrived after the scheduled delivery date, despite ordering 5+ days previously, and then were lost by the courier. The company offered no compensation for this.”

Helpful Report

Posted 5 months ago

Hello, We sincerely apologize for the trouble you faced with the delivery of your order. We understand how important timely delivery is, especially when you plan ahead, and we regret any inconvenience this may have caused. It’s disappointing to hear that your items were lost and that we were unable to offer compensation in this instance. Your feedback is essential, and we will use it to improve our services in the future. Warm regards, Rosie

Posted 5 months ago

“I can't believe the pathetic bunch of flowers that arrived at my door today ! I paid £43.47(delivery included) and I might as well have went to Asda. I'm embarrassed that I have to give these as a gift. There that bad I'm going purchase some more flowers to bulk the bouquet up. I ordered large , if hate to see what the small looks like ! And to top it off some of the flowers leaves are turning brown. I've made a complaint and cancels my future orded Disgrace”

Helpful Report

Posted 5 months ago

Hello Emma, We are truly sorry to learn that your experience with your flower order did not meet your expectations. It’s disheartening to hear that the arrangement was not only below par but also caused you embarrassment. Your feedback is crucial to us, and we will definitely look into this matter to ensure it does not happen again. We appreciate you bringing your concerns to our attention, and we hope you'll consider giving us another opportunity in the future. Warm regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,728 reviews