Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,993 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,993 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If there was an option to give a star below 1 I would. I had stopped ordering from eflorist because I had made a special date order which I paid extra for for it not to turn up. Thought “Prestige” would mean better service and more professional but oh was I wrong. Gave me an order number which couldn’t be tracked and also no order confirmation came through email either. And now today it should have been ordered but it hasn’t which is great. Looking at the reviews can clearly see I should’ve gone there first before ordering. Will be escalating this immediately to trading standards.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave your review. We’re very sorry for any disappointment or inconvenience caused on this occasion. After reviewing your order, I can see that a private Apple email address was used at checkout. This would explain why the order confirmation did not reach the email you used to leave this review. I have also checked the tracking, and it shows your order was delivered on the 31st of August as requested. If you have not received it, please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number, and we’ll be happy to assist you further. Warm regards, Ellie

Posted 7 months ago

“Awful...4 roses and few much cheaper blooms for £42. Total rip off...I'll add photos of what I expected and what I got. Please use a reputable interflora florist. Don't waste your money.”

Helpful Report

Posted 7 months ago

Hello Sarah, Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that the flowers you received did not meet your expectations and that you felt the value was not there. We strive to provide beautiful arrangements, and it’s disappointing to know we didn’t deliver on this occasion. We appreciate your feedback and would like the chance to make things right. Our review team has reached out via email. Warm regards, Tom

Posted 7 months ago

“Received flowers for our golden wedding, very disappointed with the condition of the them, they certainly were not fresh and overpriced for what we received, roses had brown on the petals and 2 of the freesia broken. I contacted Prestige as I was upset for the lovely lady that kindly sent them. I had to send photos, which I did, they agreed they where not of the standard and offered £15 voucher, I accepted which now I’m sorry I did, having looked at the prices, I would have to spend another £20+ in total with delivery along with the voucher, that I’m afraid that won’t be happening. 4 days later the flowers are dead, the ones from Tesco have lasted much longer. A very disappointed recipient, not to be repeated.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that the flowers you received for your golden wedding anniversary did not meet your expectations. It is disappointing to know that they were not fresh, and we understand how important this occasion is. We appreciate you reaching out to us and providing photos, and we regret that our compensation offer didn’t work out as you had hoped. Your experience is important to us, and we will certainly take your comments into account as we strive to improve our service. Warm regards, Katie

Posted 7 months ago

“Not happy at all with flowers sent to my mum. Not worth £50. Flowers were pretty but extremely over priced for what was received.”

Helpful Report

Posted 7 months ago

Hello Jo, Thank you for your feedback. We’re sorry to hear that you found the flowers for your mum to be disappointing and not reflective of their price. We strive for high quality, and it’s concerning to know we fell short in your case. Your comments are valuable to us as we aim to improve our offerings. Please could you send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 7 months ago

“Hi, Ordered flowers for a very dear friend who had just lost her brother to a terminal illness. Thought roses and freesias would be a perfect scent and combination, went with a standard bunch for £37.99 - delivery Although they were delivered on the day specified they weren't of great quality, the roses were starting to wilt and the bunch it self was so small, not reflective of the price at all. Sadly I will not order again and wish I had read reviews.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We’re truly sorry to hear that the flowers you ordered did not meet your expectations, especially during such a sensitive time. We understand how important it is for a heartfelt gesture to be perfect, and we regret that the quality fell short. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so this is passed to the correct team. Thank you once again for your feedback. Warm regards, Rosie

Posted 7 months ago

“Ordered next day delivery didn’t come next day was the day after flowers were delivered by Royal Mail when I ordered I had googled florists in my area and they came up but they are not in my area they are online and the flowers sent from a different country!! When arrived they weren’t what o was expecting after asking me for all sorts of pictures that I couldn’t get as I didn’t have the flowers and didn’t want the recipient to know I was unhappy they told me basically tough they are what you ordered! No refund for the delivery either but a big patronising email about what I should expect from postal delivery! Again I want under the impression this was a postal flower service as they came ul as being in my area! My advice go to a supermarket you will get more for your money! Won’t be using them again!!”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your disappointing experience with your order. We understand how frustrating it must have been for the flowers to arrive later than expected and not meet your expectations, especially after searching for a local florist. We apologise for any confusion regarding our service and delivery method. While we do work with couriers such as Royal Mail to deliver nationwide, we’re sorry if this wasn’t made clear. Delivery details are outlined under the ‘Delivery Info’ section on each product page. We regret that our resolution did not meet your expectations and that you were left feeling dissatisfied. Your feedback is important to us, and we will use it to improve both our service and the way we explain our delivery process to customers. Best wishes, Katie

Posted 7 months ago

“Flowers were never delivered on the date to France. I have spoken to 4 different customer service people about missing details on my for’ over the past 5 days. There are no missing details and I keep being referred back to a UK postcode, despite clearly saying France on my order and paying for UK delivery. I was assured twice this was resolved. When I checked my account no tracking and no flowers sent. On querying this I was told the same thing again. My mum is now left without some flowers on her first birthday 2 weeks after her husband’s passing. I have been really let down.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and the distress this has caused, especially at such a difficult time for your family. We sincerely apologise for the repeated issues you encountered with your order and for the flowers not being delivered. We completely understand how important this delivery was, and we regret that we let you down. Please rest assured, we are urgently reviewing what went wrong so this does not happen again. Once again, we are deeply sorry for the upset caused and thank you for bringing this to our attention. Warm regards, Katie

Posted 7 months ago

“Do not use. Extremely poor quality. Absolutely nothing like the photos. Wish I'd read recent reviews first. Do not use.”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear that your experience didn’t live up to expectations. We understand how disappointing it can be when the product doesn’t match the images, and we apologise for any inconvenience this has caused. Your feedback is important to us, and we take it seriously as we strive to improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 7 months ago

“Four days after delivery the flowers were withered & drooping badly. Contacted customer services & they have a window of only three days in which to try & resolve any concerns. This information is in their terms & conditions, not sure who would automatically read terms & conditions on receiving the gift of flowers. Customer services solution - a voucher for £10 on a future purchase. No offer of any replacement or refund. Do not waste your money on Prestige Flowers.”

Helpful Report

Posted 7 months ago

Hello Lesley, Thank you for taking the time to share your experience. We're genuinely sorry to hear about the condition of your flowers and the challenges you faced with our customer service. We totally understand your frustration regarding the time frame for addressing concerns. Please could you reach out to enquiries@prestigeflowers.co.uk with the order details? Please also include 'REVIEW' in the subject line, so that this is passed to the right team. Warm wishes, Rosie

Posted 7 months ago

“A joke of a company Ordered a simple bouquet from site, few days later, I got the tracking info, wrong address, emailed to say so and included the right address, day later checked tracking info again, was changed to right address, day later, flowers arrived at wrong address, they offered to re deliver, fine, they said it was left with a neighbour, no sign of them, Royal mail at fault too, when delivered. To wrong address, they were left at door, avoid this company, flowers were poor also”

Helpful Report

Posted 7 months ago

Hello Trevor, Thank you for your feedback. We're genuinely sorry to hear about the issues you faced with your order and the inconvenience it caused. It’s frustrating when expectations aren’t met, especially with something as thoughtful as flowers. We'll certainly review this situation to prevent similar occurrences in the future. We appreciate you taking the time to share your experience, and we're committed to improving our service. Warm regards, Tom

Posted 7 months ago

“all I have learnt from ordering flowers from this company is to in future always check reviews first. Ordered the large brilliant sunshine bouquet for my sister in law. I received a bunch of rubbish, flowers slung together looked awful, my 5 year old granddaughter could have done better. The bouquet was not a bouquet, it was just a few stems stuck together in a very haphazard way. £40 wasted not including postage, a £10 bunch from Sainsbury’s would have been better. Emailed prestige, got no where, sent pic of bunch they asked for more pics, u don’t need more pics to see what a disgusting display it was. Got offered a £10 credit? Like I would order from them again. Avoid this company. You only need to see all the bad reviews to see what I am saying. Also on their facebook all comments are hidden? I wonder why ? And so many angry faces on the pictures of the bouquets that they are advertising. You will not get one like this. Do not waste your money with this firm. Completely unacceptable I have added pic of photo from website and a photo of the bunch received”

Helpful Report

Posted 7 months ago

Hello Anita, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of your expectations. It’s disappointing to know that the bouquet did not meet the quality we strive for, and we understand how frustrating it can be to feel that your order was not handled properly. We appreciate you bringing this to our attention and will be looking into your concerns closely. We take customer feedback seriously in order to improve our service and products going forward. Warm regards, Katie

Posted 7 months ago

“excellent service - love it”

Helpful Report

Posted 7 months ago

Hello Dr Corsinovi, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you loved our service. Warm wishes, Prestige Flowers

Posted 7 months ago

“If I could write a review of 'Prestige Flowers' I would NOT GIVE them ANY stars. If you click on 'next day delivery' as you start your order be aware that the date may change and you will then be told by customer service agents that that date is what you selected. ie cover for their late delivery. So so disappointed that my order did not arrive for my granddaughter's birthday. After several emails with "customer service" I was told that was the date I selected so no further discussion. All they had to say was there's been a mix up and offer a small token gesture for future purchases and I would have remained a customer. Blatantly obvious that once you've paid they are not interested in keeping you as a customer. Any way there are lots of other online flower suppliers and I will be using them in the future. My advice is to avoid Prestige Flowers as there is nothing Prestige about them.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and that your order did not arrive on your granddaughter’s birthday as intended. We understand how important such occasions are, and we regret that we let you down. We also apologise if our communication around the delivery date caused any confusion or left you feeling unheard. This is never the experience we want for our customers. We appreciate your feedback and will be reviewing this internally to improve both our processes and the way we handle situations like this. Best wishes, Katie

Posted 7 months ago

“They look like sh*te. £30 for what when I could've gone and spend £15 in a supermarket and gotten better.”

Helpful Report

Posted 7 months ago

Hello, We’re really sorry to hear that the flowers did not meet your expectations. We understand your frustration, especially with the price you paid, and we appreciate your feedback regarding the quality. Our goal is to provide beautiful blooms, and it's clear we missed the mark this time. Our review team has reached out via email to assist further. Warm wishes, Katie

Posted 7 months ago

“Sh## bunch of flowers spent 70 odd pounds, all i see is green leaves, better off going lidle or m n s half the price”

Helpful Report

Posted 7 months ago

Hello Jay, We truly regret to hear that your recent experience with our flowers didn't live up to your expectations. We understand how frustrating it can be to feel that the value doesn’t match the price, and we appreciate your feedback regarding the bouquet. Our aim is to deliver stunning arrangements, and clearly, we fell short this time. Our customer service team has reached out via email. Warm wishes, Tom

Posted 7 months ago

“Purchased a bouquet of flowers for my Grandma's 90th birthday. I paid £10 extra for the large bouquet on what was already an expensive bouquet. Total with a card was £69.97. The website stated to show a medium bouquet image. When the flowers arrived, the bouquet was no bigger than the online image. Furthermore, the roses were still in bud but already browning on the petals. This indicated poor quality. I emailed Prestige Flowers and provided photos of the flowers. They requested further photos so I added this from the day flowers were delivered and also recent photos of how the roses had deteriorated over the few days of having them. Prestige Flowers agreed to a partial quality issue and offered a £15 credit on account. As I do not intend to shop with this company again I refused the credit on account and stated I wanted a refund under the Consumer Rights Act 2015 due to flowers not being as described, not of satisfactory quality or not lasting reasonable time. The response was a u-turn on the quality issue. They believed there wasn't one, the guard petals were still on roses and we should have followed the care guide, taken guard petals off and wait 3 days to bloom. There is nothing in the care guide about guard petals and even so, it would not of saved roses that were already browning on all petals still in bud when delivered. After a few emails, Prestige Flowers refuse to do any more than what they initially offered. The picture is from morning of delivery. The roses are already browning on all petals. By day 3 they were wilting and by day 6 were dead with out ever coming out of bud. This is a bad experience, a special day ruined and a company I will never deal with again.”

Helpful Report

Posted 7 months ago

Hello Andrew, We’re truly sorry to hear about your experience and that the bouquet for your Grandma’s special birthday did not meet your expectations. We completely understand how disappointing this must have been, especially for such an important occasion, and we sincerely apologise for the upset caused. We appreciate you sharing the photos and details with us, and we regret that our resolution did not leave you feeling satisfied. Our flowers are carefully sourced and handled, but we recognise that on this occasion they did not meet the standards we aim to deliver. Your feedback regarding both the bouquet quality and our communication process is very valuable, and we will be passing this on to our team to review and improve. While we understand your decision, we would like to assure you that we take concerns like this seriously and will use your experience to prevent similar issues in the future. A member of our review team has reached out via email. Best wishes, Rosie

Posted 7 months ago

“My daughter in law has still not received her flowers which will now be dead.. Apparently they are being delivered tomorrow.. They were dispatched on Monday.. I have already reviewed this order.. I did apply my credit manually and it was taken off and then removed.. This is my reply to Katie who said I can still apply my credit next time!!!!!! . No compensation offered or even my credit refunded.. Can't see there being a next time.... No personal contact has been made to me at all”

Helpful Report

Posted 7 months ago

Hello Helen, Thank you for your feedback, and we sincerely apologise that your daughter-in-law has not yet received her flowers. We take your feedback seriously, and it’s disappointing to hear that you haven’t received a satisfactory response regarding your credit and lack of personal contact. A member of our review team has reached out via email. Best wishes, Katie

Posted 7 months ago

“Ordered these flowers for a loved one on a very sad day. The quantity and quality received was nothing like the images or description. I emailed after the weekend on day 4 of receiving them with photos and explanation of my upset and embarrassment that I had sent these to someone. I was told I had emailed too late (4 days after receiving them) and a good will gesture of £10 credit would be applied to my account. I do not wish to purchase anything again would not waste my money. They have refused to refund my money. Do not waste your money!!”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience. We are genuinely sorry to hear that the flowers did not meet your expectations and that you felt embarrassed to send them. It’s disheartening to know that our product and service did not reflect the standard we strive for. We understand your frustration regarding the response you received when you reached out to us. While we try to handle all inquiries promptly, we never want our customers to feel dismissed. Your feedback is essential to us, and we will take it on board to improve our service in the future. I have reached out via email. Warm regards, Ellie

Posted 7 months ago

“Absolutely awful bouquet of flowers, nothing like the description or picture! Could have bought a much better bunch of flowers from a supermarket! Appalling customer service when I tried to complain, just kept getting the same response that was pretty much them dismissing that there was anything wrong. 5 roses and a bit of greenery for over £40, that’s a joke. Will never use this company again, daylight robbery prices and a don’t care attitude towards their customers. They flatly refused a refund or replacement flowers to be sent.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and that you felt disappointed with both your bouquet and the service you received. This is never the impression we want to leave with our customers. We understand how frustrating it must have been to feel that your order did not match the description or your expectations, and we apologise if our responses at the time came across as dismissive—that was certainly not our intention. We’d really like the chance to put this right. If you could send your order number and some images of the bouquet to enquiries@prestigeflowers.co.uk with ‘REVIEW’ in the subject line, we’ll make sure the appropriate team reviews your case. Your feedback is very important to us, and we will use it to improve both our products and the way we handle complaints. Best wishes, Rosie

Posted 7 months ago

“Extremely disappointed! An appalling state of affairs:-Flowers were half-dead when delivered. Flower heads just fell off on some without ever opening. Bunch was nowhere near the size I was expecting from the picture and the price! I had arranged for these to be delivered as coming from my Autistic Grandson for his Mother's birthday as he wanted to do this special surprise for her (unable to do this for himself)and I had completed the message card accordingly on the website. However, no card or message was delivered with the flowers so my Daughter had no idea who they were from until I arrived and due to my Grandson's problems, he had forgotten all about our arrangement so was unable to enlighten her. I wish I had read some of the reviews viewed here now and agree with them....will never use this company again. They certainly did not meet their mantra of priding themselves on "delivering happiness" to this customer.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We are truly sorry to hear about the condition of the flowers and the missing message card. It’s upsetting to learn that your grandson's thoughtful surprise didn’t come together as intended. We pride ourselves on delivering high-quality products and ensuring that our service matches our customers' expectations, and we regret that we fell short in your case. We are currently looking into these matters to ensure it doesn’t happen again. Please reach out to enquiries@prestigeflowers.co.uk with your order number and “REVIEW” in the subject line so we can address your concerns directly. Please also include some images of the bouquet in your email. Warm regards, Katie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,993 reviews