Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,745 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed paid for a large bunch of flowers for Mother’s Day Mum received the flowers took a photo and sent it to me and thanked me When I saw what had been send I was horrified 7 small rose buds and 3 lilies For £49.99 all nearly dead Email company and told they look fine I think the staff need to go to spec savers Will never use them again Rip off”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers sent for Mother’s Day fell short of your expectations and that the condition was not what you anticipated. We strive to deliver beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your comments about the quality are important to us, and I will ensure they are communicated to our team. Best wishes, Katie

Posted 1 month ago

“Ordered flowers for delivery the day before Mother’s day, there’s been no delivery or even contact since the order was placed. I’ll be seeking a full refund and wouldn’t recommend Prestige Flowers to any one. Absolute shambles, avoid at all costs”

Helpful Report

Posted 2 months ago

Hello, I'm truly sorry to hear about your experience with our service. It’s disappointing to know that your order did not arrive as expected, especially on such an important occasion. We strive to provide timely delivery and appreciate your feedback regarding the lack of communication. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can resolve this matter promptly. Best wishes, Katie

Posted 1 month ago

“Terrible company do not buy from here. Delivered late. Ordered Monday night for delivery Wednesday turned up on Thursday afternoon. You must order at least 3 days in advance. Company doesn’t make this clear. Missed the birthday. Still haven’t even seen the flowers as still away! Expected I was paying extra for a good service.”

Helpful Report

Posted 2 months ago

Hello Simon, Thank you for your feedback. I’m truly sorry to hear about your experience with the delivery timing. We strive to provide clear information regarding our delivery timelines, and I regret that this wasn't communicated effectively in your case. Missing a special occasion like a birthday is understandably disappointing, and I apologise for the inconvenience caused. Your comments are valuable to us, and I will ensure they are brought to the attention of our team for future improvements. Best wishes, Katie

Posted 1 month ago

“I received a bunch of your flowers for Mother’s Day, which I have given to me every day from your company, On arrival they’re half dead, droopy, and wilted Very disappointed especially the amount of money spent on them”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm truly sorry to hear about your experience, and I completely understand your disappointment. We aim to provide the best quality flowers, and it’s upsetting to hear that we missed the mark this time, especially for such a special occasion. If you could kindly send us a photo of the flowers, we’d be happy to investigate and find a solution for you. We want to make this right and ensure you’re satisfied with your experience. Thank you for bringing this to our attention. Our email address is enquiries@prestigeflowers.co.uk. Best wishes, Rosie

Posted 1 month ago

“Very very poor experience compared to last time on Valentines day. The flowers arrived on the correct day but, the were half the volume the was advertised, sad, parched, dead and dreary looking. With broken stems and too much greenery, I am not hopeful they will come back to life, and for the price, a complete rip-off. I purchased Premier delivery as I was going to use this service in the future however I have requested a refund and will not be using this service again.”

Helpful Report

Posted 2 months ago

Hello Niall, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not meet the standards we strive for, especially after your previous positive experience. It’s disappointing to know that you received an arrangement that was not up to our quality expectations. Your feedback is invaluable, and we appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Rosie

Posted 1 month ago

“I ordered the Pink lilies and roses bouquet for Mother’s Day. The flowers came with barely any flowers, and not a single colour in sight. I am so so disappointed as I had high expectations. Now it won’t even let me upload the photo of the poor excuse of flowers they’ve sent me. I will try again later to post the images. Gutted that this happened on Mother’s Day.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that the Pink Lilies & Roses bouquet did not meet your expectations. We strive to deliver beautiful arrangements, and it’s disheartening to know we missed the mark here. Your experience is important to us, and I appreciate you bringing this to our attention. Best wishes, Rosie

Posted 1 month ago

“Flowers nlt recieved still. Missed delivery date depsite ordering in plenty of time. Will never use again. Avoid this company if you actually want to recieve your flowers”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m incredibly sorry to hear that your flowers were not delivered as expected. It’s certainly disappointing when things don’t go as planned, especially when you’ve ordered in advance. Your experience matters to us, and I regret that we did not meet your expectations this time. I can see that this was delivered yesterday. Thank you for bringing this to our attention. Best wishes, Rosie

Posted 1 month ago

“I paid yesterday for next day delivery for Mother’s Day to now being told they aren’t coming to TUESDAY! with Royal Mail? How is this even possible😡😡”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear about the delay with your order, especially for such an important occasion like Mother’s Day. I understand how frustrating it must be to learn that the delivery will not arrive on time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I have checked the tracking on your order and can see that this is out for delivery today. Best wishes, Rosie

Posted 1 month ago

“It said next day delivery and clearly is not!! Realised this after tracking information was received...1st April is NOT next day delivery!! Mother's day ruined!! Thanks so much Prestige Flowers...waste of time and money!!”

Helpful Report

Posted 2 months ago

Hello Richard, Thank you for your feedback. I'm genuinely sorry to hear that your experience with our delivery service did not meet your expectations. We understand how important timely delivery is, especially for special occasions. Deliveries are typically made between 8:00 AM and 7:30 PM. We kindly ask that you allow until this time for your order to arrive. If your delivery has not arrived by then, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and full delivery address. Best wishes, Rosie

Posted 2 months ago

“I sent my mother the tulip bouquet for Mothers Day and it was stunning! I live in New Zealand and she is in Cornwall in a residential home. So nice to know she will get quality flowers if I order from Prestige. I will certainly use you again. 😊”

Helpful Report

Posted 2 months ago

Hello Jayne! Thank you for your fantastic 5-star review! We're delighted to hear that the tulip bouquet was stunning and that you feel confident ordering from us, even from New Zealand. Best wishes, Tom

Posted 2 months ago

“Quality of the flowers wasn't great at all also for £45 in total which was meant to be a medium bunch of flowers but looks more like a small. The 4 roses looked terrible too not happy at all.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the quality of the flowers did not meet your expectations and that the arrangement did not look as anticipated. We strive to provide beautiful and fresh blooms, and it's disappointing to hear that we fell short in this instance. Your comments are important to us, and we will certainly address them with our team to ensure improvements. Best wishes, Rosie

Posted 2 months ago

“Received flowers on Wednesday 26.03 for my birthday as a big surprise from my husband while working from home. I was very disappointed with the freshness of the roses, white and pink -petals were crinkled and brown already. I cut the stems as you would do to refresh and assemble flowers into the vase. Next day 70%of the roses were wilted, I changed the water, cut the stems again. But unfortunately nothing could revive those. The only items survived in the bouquet were the greenery and freesias. It was a very very disappointing experience as we never order flowers to be delivered and this experience only proves us wright not to do so in the future. Thank you.”

Helpful Report

Posted 2 months ago

Hello Olga, Thank you for your review. I’m truly sorry to hear about your experience with the roses you received. We consistently strive to provide the freshest flowers and I understand how disappointing it must be to receive an arrangement that did not meet your expectations. Your feedback regarding the quality is important to us and will certainly be addressed with our team. I have reached out via email. Please kindly check your inbox. Best wishes, Ellie

Posted 2 months ago

“Flowers arrived beautifully”

Helpful Report

Posted 2 months ago

Hello! Thank you for your wonderful 5-star review! We're so glad to hear that the flowers arrived beautifully. Best wishes, Tom

Posted 2 months ago

“Flowers were not sent, waiting to hear about refund”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re sorry for any disappointment caused on this occasion. I can see that your order was delivered yesterday as requested, and that you’ve since spoken with our team and confirmed this. Best wishes, Rosie

Posted 2 months ago

“Had some Mother’s Day flowers delivered yesterday, totally disappointed with the product and quality of flowers that arrived. Some of which looked dead and choked from so much green leaf. Certainly wouldn’t waste my money again here.”

Helpful Report

Posted 2 months ago

Hello Ed, Thank you for your review. I'm truly sorry to hear that you were disappointed with the quality of the flowers you received. This is not the standard we aim to uphold, and I completely understand your frustration. Your feedback is invaluable to us as we continuously strive to improve. If you would like to discuss this further or provide more details, please reach out to our customer service team. Please also provide some images of the bouquet, including a birds-eye view, in your email. Best wishes, Rosie

Posted 2 months ago

“My mother in law recieved her flowers and they were not a medium bunch by far really upset they looked awful for that price I expected so much better and second order not even recieved in time for Mother’s Day very upset will not be using this company ever again I will be requesting a full refund as it’s ruined our day”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm very sorry to hear that the flowers did not meet your expectations and that your order was not delivered in time for Mother’s Day. This is certainly not the experience we strive for, and I understand how disappointing this must be for you and your family. Your feedback is important to us and will help us improve our services. Please reach out to our customer service team so we can look into this for you. Our email address is enquiries@prestigeflowers.co.uk. Best wishes, Rosie

Posted 2 months ago

“Haven't recieved my flowers”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm truly sorry to hear that you haven't received your flowers. This is certainly not the experience we want for our customers, and I completely understand your frustration. Our customer service team has responded to your email. Best wishes, Rosie

Posted 2 months ago

“Absolutely disgusted at the amount of flowers included in my order. Even paid the £5 upgrade and it was absolutely shocking”

Helpful Report

Posted 2 months ago

Hello Craig, Thank you for your review. I’m truly sorry to hear that you were disappointed with the amount of flowers in your order, especially after opting for the upgrade. We strive to deliver arrangements that exceed our customers' expectations, and it’s disheartening to know we fell short in your case. Your feedback is essential to us, and we will definitely take it on board to improve our services. If you could share more details, including some images of the bouquet, with us at enquiries@prestigeflowers.co.uk, we would be happy to look into this further for you. Best wishes, Tom

Posted 2 months ago

“Ordered online for delivery on Mother’s Day and this was agreed and now been contacted to say courier will deliver 2 days later. Will not use again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm really sorry to hear about the delay with your delivery for Mother's Day. This is not the service we aim to provide, and I completely understand your disappointment. Deliveries are typically made between 8:00 AM and 7:30 PM. We kindly ask that you allow until this time for your order to arrive. If your delivery has not arrived by then, please reach out to our customer service team at enquiries@prestigeflowers with your order details, and we can look into this for you. Best wishes, Katie

Posted 2 months ago

“Ordered for mothers day and recieved a email to say flowers had been delivered amazing only not to my mother one very disappointed daughter who will never use them again”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your flowers were not delivered to your mother as intended. This is certainly not the experience we wish for our customers, and I understand how disappointing this must be for you. Your comments are important to us, and we will definitely work on improving our communication and delivery processes. If you need assistance, please reach out to our customer service team, and we'll do our best to help resolve this situation. Best wishes, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,745 reviews