Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,741 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sadly I was looking to send artificial flowers to a close friend who will be in hospital for some time. Being a nurse I am aware that real flowers pose an infection risk. I clicked a link saying artificial flowers on the site and unknowingly sent real flower.. sadly she could not be given these flowers. Please be aware of this as despite communication I have not been offered any recompense.”

Helpful Report

Posted 5 months ago

Hello, I’m really sorry to hear about the confusion with your order regarding the artificial flowers for your friend. It’s important to us that our customers have a positive experience, and I apologize for any distress this situation may have caused. Your feedback about the miscommunication is invaluable, and we will certainly look into this to improve our website’s clarity in the future. If there’s anything more we can do to assist you, please feel free to reach out. Warm regards, Rosie

Posted 5 months ago

“Absolutely horrific experience. Do not place an order with this company. They refused to refund me but took my money.”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear about your experience with our service and understand how frustrating this situation must be for you. It's disappointing to learn that you felt we didn't meet your expectations regarding your order and our customer service. Your feedback is crucial for us to improve, and I assure you we are taking this matter seriously. If there's anything we can do to assist you further, please feel free to reach out. Warm regards, Rosie

Posted 5 months ago

“Delivered in good time Flowers received part good part poor and broken Paid extra for a large and it looked pretty standard when received Customer service very poor I'll be going to a shop in future at least I can see what I'm getting Thumbs down from me Pictures taken of good and bad only acknowledged the good For some known reason won't allow me to upload the images of the flowers”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear that your experience with us did not meet your expectations. We take great pride in the quality of our products and service, and it’s disappointing to learn about the issues you encountered with your flowers and our customer service. Your feedback is important to us, and we will be addressing these concerns to enhance our service. If there's anything we can do to make this right, please don't hesitate to reach out. Best wishes, Katie

Posted 5 months ago

“I took a chance on a new business, I send flowers all the time through my job. In the first instance, I didn't receive an email confirmation. The business use Royal Mail as a carrier, who said they attempted two days in a row to deliver but didn't, as the person is in and the door bell didn't ring. I then asked for redelivery the next day (three days after the initial attempt) and it hasn't gone out. It still hasn't gone back out two days after last rebooking the slot. I have called up to ask for a refund, and got told it is my responsibility they haven't been delivered, and no compensation will be due. My gift recipient is due to receive some dead flowers at some point, I have spent £50 on a very important gift to not be delivered due to their terrible carrier.”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear about the challenges you faced with your order. We value your feedback and understand how important timely delivery is, especially for special occasions. It’s never our intention to cause frustration, and we appreciate you bringing this matter to our attention. I assure you we are always working on improving our service and ensuring a smoother experience for all our customers. If there's anything more we can do to assist you, please don't hesitate to reach out. Best wishes, Rosie

Posted 5 months ago

“Ordered ‘Large’ bouquet of Peonies and was sent the below. Some of the flowers and the box were damaged upon delivery, and the bouquet was very small compared to what I was expecting as a large. I was not able to gift these as intended. Unfortunately, after a back and forth with the customer service team, I was provided less than a third of a full refund (£15) so a very disappointing experience.”

Helpful Report

Posted 5 months ago

Hello, We’re very sorry to hear about your experience with your recent order. It’s disappointing to know that the bouquet did not meet your expectations and that you encountered issues with delivery and customer service. We truly strive to provide a great experience for our customers, and your feedback is essential in helping us improve. I can see this issue has now been resolved. Warm regards, Rosie

Posted 5 months ago

“Always in stock, fast delivery”

Helpful Report

Posted 5 months ago

Hello Bex! Thank you for your amazing 5-star review! We’re delighted to know that you find our stock always reliable and enjoy our fast delivery. Your satisfaction is our priority, and we look forward to serving you again in the future! Best wishes, Tom

Posted 5 months ago

“Avoid like the plague absolutely disgusting company. Ordered flowers well in advance for a funeral. Was supposed to be delivered between 11 & 2 on the 11th. Attempted delivery at 6.30 when funeral home was closed. Delivered the next day and left flowers at restaurant next door which I could net get access to before a 9.30 funeral on Monday. Apparently none of this is there fault. They use Royal Mail for there deliveries. There site gave the false impression that they were a local company which they were not. So no flowers for a funeral of a close family member. And they flatly refuse a refund. I will be taking this further.”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear about your experience, and we understand how distressing it must have been given the circumstances. Please know that we take your concerns seriously, and we will certainly look into the matter regarding the delivery. We strive to provide a reliable service and your feedback helps us improve. If you’d like, please reach out to us directly so we can discuss this further with you. Warm regards, Rosie

Posted 5 months ago

“Have used Prestige Flowers a number of times to send gifts to loved ones in the UK. I live in Australia. The service, quality and ease of ordering are exceptional. Ray. Sunbury, Australia.”

Helpful Report

Posted 5 months ago

Hello Ray! Thank you for your wonderful 5-star review! We're so glad to hear that you've consistently had a great experience sending gifts to your loved ones in the UK from Australia. It’s fantastic to know our service, quality, and ease of ordering have met your expectations. We truly appreciate your support and look forward to assisting you again in the future! Warm regards, Rosie

Posted 5 months ago

“Very good costumer service”

Helpful Report

Posted 5 months ago

Hello! Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our customer service. Your appreciation motivates us to keep providing the best for our customers. We look forward to serving you again soon! Warm wishes, Tom

Posted 5 months ago

“Fast and efficient delivery but photos very misleading. Ordered a large bouquet of rose serenade and was a very small amount of flowers comparing to photos shown online. Can get similar size bunch for third of the cost from local supermarkets. Photos left for comparison”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. We're glad to hear that the delivery was fast and efficient, but we're truly sorry that the bouquet did not meet your expectations in terms of size. We understand how disappointing it can be when the product does not match what was advertised. Your comments are important to us as we continuously strive to provide accurate representations of our arrangements. If you have any further concerns, please don't hesitate to reach out. Best wishes, Rosie

Posted 5 months ago

“Great,prceise and straight to the point,excellent.”

Helpful Report

Posted 5 months ago

Hello Errol Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service great, precise, and to the point. Your feedback means a lot to us, and we're excited to continue providing excellent experiences for you in the future! Warm wishes, Tom

Posted 5 months ago

“Beautiful bouquet delivered by a lovely young man.”

Helpful Report

Posted 5 months ago

Hello Nancy! Thank you for your wonderful 5-star review! We're so pleased to hear that you enjoyed the beautiful bouquet and appreciated the lovely delivery experience. Your kind words mean a lot to us, and we can't wait to serve you again in the future! Warm wishes, Katie

Posted 5 months ago

“Just placed a birthday order fir bouquet to my forever friend..hope she gets them tomorrow and loves them ..easy to order”

Helpful Report

Posted 5 months ago

Hello Dezi Thank you for your lovely 5-star review! We're thrilled to hear that you found our ordering process easy. We hope your forever friend loves the bouquet and enjoys their special day. Your support means a lot to us, and we can’t wait to serve you again! Warm wishes, Tom

Posted 5 months ago

“The flowers I received yesterday are appalling. If those flowers where for sale in a supermarket for 10% of what i paid, I would not buy them. In fact a "decent" company would not even sell them! They look nothing like the photo on your site. They were pathetic. You should be ashamed of yourselves. I feel robbed. Upon opening the box, they were already dying and limp. I guess you are not bothered as the misrepresentation of your product produces more profit for your company. What a disgrace. Charles”

Helpful Report

Posted 5 months ago

Hello Charles, We sincerely apologise for the disappointment you experienced with your recent order. It’s disheartening to hear that the flowers did not meet your expectations, and we understand how frustrating this must be. We pride ourselves on delivering quality products, and it's clear that we fell short in this instance. Your feedback is invaluable to us. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 5 months ago

“My last order was a birthday celebration gift - I have now received the feedback comment - "They are beautiful". Thank you for your great service and product.”

Helpful Report

Posted 5 months ago

Hello Malcolm! Thank you so much for your fantastic 5-star review! We're delighted to hear that the flowers were a hit for the birthday celebration. It brings us joy knowing that our products and service made the occasion even more special. We appreciate your support and look forward to serving you again soon! Warm wishes, Prestige Flowers

Posted 5 months ago

“Flowers look nothing like described or as shown in the photo”

Helpful Report

Posted 5 months ago

Hello, We’re very sorry to learn that the flowers you received did not resemble what you expected based on our website. Your feedback is crucial for us to improve and ensure our customers are satisfied with their orders. We strive to provide accurate representations and would like to address your concerns further. Please feel free to reach out to us via email with your order details so we can assist you. Warm regards, Katie

Posted 5 months ago

“Exceptional poor quality, most flowers half dead. Informed company and sent photos, they agreed not their usual standard and offered a £10 credit note. Refused their offer as would never use them after this poor quality 😡”

Helpful Report

Posted 5 months ago

Hello, We're genuinely sorry to hear about your recent experience with our flowers. It’s disappointing to know that the quality you received did not meet both your expectations and our standards. Your feedback is essential to us, and we take it very seriously. While we offered a credit, we completely understand your decision to not accept it. We value your input and will use it to improve our service for future customers. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 5 months ago

“Very quick and easy to order.”

Helpful Report

Posted 5 months ago

Hello Lorraine! Thank you for your great 4-star review! We're glad to hear that you found the ordering process quick and easy. Your feedback is important to us, and we strive to make your experience as smooth as possible. We look forward to serving you again! Warm wishes, Prestige Flowers

Posted 5 months ago

“I had a call today, Friday, asking if my flowers had been delivered. I went out and found the box half way down my path. No note was left and no intimation by text. The flowers are now in a very poor condition. I was at home all day on Monday but the storm door was closed. The courier did not make any effort at all. I was out the rest of the week so had no cause to go to that side of the house. I have put them in a bucket of water but fear they are beyond redemption. This was an unexpected gift so I had no way of knowing the parcel was on its way.”

Helpful Report

Posted 5 months ago

Hello Anne, We are truly sorry to hear about the experience you had with your delivery. It’s frustrating when expectations are not met, especially with something as special as flowers. We understand how disappointing it must be to find your package in such poor condition, and we regret that the courier did not provide the level of service we strive for. Your feedback is invaluable to us, as we continually aim to improve our processes. If you have any images of the bouquet, please could you send these to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Kind regards, Katie

Posted 5 months ago

“I required flowers at short notice due to a sudden bereavement. This website was simple to use allowed my to chose from a wide selection of flowers and even personalise a card. Delivery for the next day which was perfect. Would definitely use again.”

Helpful Report

Posted 5 months ago

Hello Helen! Thank you for your heartfelt 5-star review! We are truly sorry for your loss and are glad that our website made it easy for you to send your thoughts during such a challenging time. It means so much to us that you found our selection and personalisation options helpful. We look forward to serving you again in the future. Warm wishes, Prestige Flowers

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,741 reviews