Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,752 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a large bouquet of flowers. Sunshine bouquet... I am extremely disappointed with what I received. I will not order again. On a positive note. The card was exactly the same as what I ordered.”

Helpful Report

Posted 5 months ago

Hello Julia, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear, and we do apologise for any upset caused. A member of our team has now contacted you regarding this issue. Kind regards, Tom

Posted 5 months ago

“Excellent flowers and website easy to use”

Helpful Report

Posted 5 months ago

Hello! Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our flowers excellent and enjoyed using our website. Your satisfaction is our priority, and we look forward to making your next experience just as memorable! Warm regards, Rosie

Posted 5 months ago

“This website is too complicated also there is not a possibility to review your orders”

Helpful Report

Posted 5 months ago

Hello Ian, Thank you for your feedback. We're sorry to hear that you found our website complicated and that you weren't able to review your orders. We appreciate your comments as they help us recognize areas where we can make improvements. We aim to provide a smooth and user-friendly experience, and your insights will help us enhance our platform. Kind regards, Rosie

Posted 5 months ago

“Go somewhere else to avoid disappointment Flowers received were substandard and subsequent customer care was inadequate Very disappointed customer”

Helpful Report

Posted 5 months ago

Hello Paul, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Rosie

Posted 5 months ago

“My boyfriend ordered me a roses bouquet they came moldy and half dead he paid £60 and they r awful. We rang to complain they said he could have £15 credit- we won’t be using you or rescinding you again”

Helpful Report

Posted 5 months ago

Hello George, Thank you for sharing your feedback. We're truly sorry to hear that your bouquet did not arrive in the condition you expected. We understand how disappointing it must be when a special gift doesn't meet your standards. Your experience is important to us, and we take your comments seriously as they help us improve our service. I can see you have been in contact with our customer support team, and we hope this can be resolved. Warm regards, Rosie

Posted 5 months ago

“don't order with this company for international deliveries , the flowers and chocolate for my mum Birthday which should have arrived on the 11th ,have still not yet been delivered till today .”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We're truly sorry to hear that your order has not yet arrived, especially for such a special occasion. We understand how important timely delivery is, and we’re disappointed to learn that we fell short in this instance. Please rest assured that we are addressing the shipping issues to improve our service. We appreciate your patience and understanding while we work to make this right. Warm wishes, Rosie

Posted 5 months ago

“I ordered a large Orion (£64.99 plus delivery) for my mums birthday. They arrived on Thursday (10th July) and they looked very small for the amount I paid. I contacted you guys who confirmed I had been sent a medium size instead of the large and was offered a £5 refund (which has now been received), however, the overall quality of the flowers was also terrible. On Monday (14th July) the flowers had to be thrown away as they had died. For the price I paid, would expected a much better quality!”

Helpful Report

Posted 5 months ago

Hello Jess, Thank you for your feedback. We're truly sorry to hear that your experience didn't meet your expectations. It's disappointing to learn that you received the wrong size and that the quality of the flowers fell short. We strive to provide our customers with the highest quality products, and your comments highlight areas where we need to improve. Please know that your concerns are being taken seriously, and we'll work hard to ensure that this sort of issue does not happen again in the future. We're grateful for your understanding and hope that we can restore your faith in our service. Warm wishes, Rosie

Posted 5 months ago

“Wont allow you to put one star without a comment. Was asked to provide a photo of 3 days late delivery flowers from a friend whose father has just passed away. Offered a 10 pound return with a voucher, after spending 45 pound. Plus delivery. Also a voucher”

Helpful Report

Posted 5 months ago

Hello! Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. We strive to make every order special, and it's disappointing to know we fell short in this instance. Your comments are invaluable, and we'll definitely use them to improve our service moving forward. Warm regards, Rosie

Posted 5 months ago

“Looks just like the picture! The most stunning bouquet I’ve ever seen! From Chicago Il to UK your company was there to answer and help me!!”

Helpful Report

Posted 5 months ago

Hello Deanna! Thank you for your amazing 5-star review! We’re thrilled to hear that your bouquet looks just like the picture and that you found our team helpful while sending flowers from Chicago to the UK. Your satisfaction means the world to us, and we can't wait to assist you again! Warm regards, Rosie

Posted 5 months ago

“I ordered what was meant to be a thoughtful and high-quality gift, only to be left thoroughly disappointed. Not only was the delivery late, but the parcel was inexplicably left in a recycling bin in direct sunlight, despite two people being home all day and no attempt made to knock or notify us. The hamper itself arrived in a spoiled and frankly unacceptable condition. The wax on the cheeses had melted, ruining the contents and presentation completely. This was intended as a celebratory gesture, but what arrived felt careless, poorly handled, and far from premium. The response from customer service has been polite but generic, falling back on policy explanations rather than addressing the core issue: the product was delivered in a damaged, unsanitary state and failed entirely to live up to the standard advertised. This experience has left me questioning both the quality control and the company’s ability to resolve genuine customer concerns with care and accountability. I will not be ordering from Prestige Gifting again, and I would advise others to think twice if they’re looking for a reliable, high-quality gifting experience”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to read about your experience with the gift you ordered. It’s disheartening to know that it was not only delayed but also left in an unsuitable location, leading to the condition you described. This does not reflect the quality and care we aim to provide, and I sincerely apologize for the disappointment caused. Your concerns about our customer service response are well taken, and I appreciate your feedback as it helps us to enhance our service and prevent similar occurrences in the future. We want to ensure that our customers feel heard and valued. If there’s anything more we can do to address this situation for you, please do not hesitate to reach out. Warm regards, Rosie

Posted 5 months ago

“Absolutely no problems identifying and purchasing birthday flowers on this very user friendly website”

Helpful Report

Posted 5 months ago

Hello Frank! Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our website user-friendly for purchasing birthday flowers. Your feedback truly inspires us to keep enhancing our services. We can’t wait to serve you again soon! Warm regards, Rosie

Posted 5 months ago

“Sadly I was looking to send artificial flowers to a close friend who will be in hospital for some time. Being a nurse I am aware that real flowers pose an infection risk. I clicked a link saying artificial flowers on the site and unknowingly sent real flower.. sadly she could not be given these flowers. Please be aware of this as despite communication I have not been offered any recompense.”

Helpful Report

Posted 5 months ago

Hello, I’m really sorry to hear about the confusion with your order regarding the artificial flowers for your friend. It’s important to us that our customers have a positive experience, and I apologize for any distress this situation may have caused. Your feedback about the miscommunication is invaluable, and we will certainly look into this to improve our website’s clarity in the future. If there’s anything more we can do to assist you, please feel free to reach out. Warm regards, Rosie

Posted 5 months ago

“Absolutely horrific experience. Do not place an order with this company. They refused to refund me but took my money.”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear about your experience with our service and understand how frustrating this situation must be for you. It's disappointing to learn that you felt we didn't meet your expectations regarding your order and our customer service. Your feedback is crucial for us to improve, and I assure you we are taking this matter seriously. If there's anything we can do to assist you further, please feel free to reach out. Warm regards, Rosie

Posted 5 months ago

“Delivered in good time Flowers received part good part poor and broken Paid extra for a large and it looked pretty standard when received Customer service very poor I'll be going to a shop in future at least I can see what I'm getting Thumbs down from me Pictures taken of good and bad only acknowledged the good For some known reason won't allow me to upload the images of the flowers”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear that your experience with us did not meet your expectations. We take great pride in the quality of our products and service, and it’s disappointing to learn about the issues you encountered with your flowers and our customer service. Your feedback is important to us, and we will be addressing these concerns to enhance our service. If there's anything we can do to make this right, please don't hesitate to reach out. Best wishes, Katie

Posted 5 months ago

“I took a chance on a new business, I send flowers all the time through my job. In the first instance, I didn't receive an email confirmation. The business use Royal Mail as a carrier, who said they attempted two days in a row to deliver but didn't, as the person is in and the door bell didn't ring. I then asked for redelivery the next day (three days after the initial attempt) and it hasn't gone out. It still hasn't gone back out two days after last rebooking the slot. I have called up to ask for a refund, and got told it is my responsibility they haven't been delivered, and no compensation will be due. My gift recipient is due to receive some dead flowers at some point, I have spent £50 on a very important gift to not be delivered due to their terrible carrier.”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear about the challenges you faced with your order. We value your feedback and understand how important timely delivery is, especially for special occasions. It’s never our intention to cause frustration, and we appreciate you bringing this matter to our attention. I assure you we are always working on improving our service and ensuring a smoother experience for all our customers. If there's anything more we can do to assist you, please don't hesitate to reach out. Best wishes, Rosie

Posted 5 months ago

“Ordered ‘Large’ bouquet of Peonies and was sent the below. Some of the flowers and the box were damaged upon delivery, and the bouquet was very small compared to what I was expecting as a large. I was not able to gift these as intended. Unfortunately, after a back and forth with the customer service team, I was provided less than a third of a full refund (£15) so a very disappointing experience.”

Helpful Report

Posted 5 months ago

Hello, We’re very sorry to hear about your experience with your recent order. It’s disappointing to know that the bouquet did not meet your expectations and that you encountered issues with delivery and customer service. We truly strive to provide a great experience for our customers, and your feedback is essential in helping us improve. I can see this issue has now been resolved. Warm regards, Rosie

Posted 5 months ago

“Always in stock, fast delivery”

Helpful Report

Posted 5 months ago

Hello Bex! Thank you for your amazing 5-star review! We’re delighted to know that you find our stock always reliable and enjoy our fast delivery. Your satisfaction is our priority, and we look forward to serving you again in the future! Best wishes, Tom

Posted 5 months ago

“Avoid like the plague absolutely disgusting company. Ordered flowers well in advance for a funeral. Was supposed to be delivered between 11 & 2 on the 11th. Attempted delivery at 6.30 when funeral home was closed. Delivered the next day and left flowers at restaurant next door which I could net get access to before a 9.30 funeral on Monday. Apparently none of this is there fault. They use Royal Mail for there deliveries. There site gave the false impression that they were a local company which they were not. So no flowers for a funeral of a close family member. And they flatly refuse a refund. I will be taking this further.”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear about your experience, and we understand how distressing it must have been given the circumstances. Please know that we take your concerns seriously, and we will certainly look into the matter regarding the delivery. We strive to provide a reliable service and your feedback helps us improve. If you’d like, please reach out to us directly so we can discuss this further with you. Warm regards, Rosie

Posted 5 months ago

“Have used Prestige Flowers a number of times to send gifts to loved ones in the UK. I live in Australia. The service, quality and ease of ordering are exceptional. Ray. Sunbury, Australia.”

Helpful Report

Posted 5 months ago

Hello Ray! Thank you for your wonderful 5-star review! We're so glad to hear that you've consistently had a great experience sending gifts to your loved ones in the UK from Australia. It’s fantastic to know our service, quality, and ease of ordering have met your expectations. We truly appreciate your support and look forward to assisting you again in the future! Warm regards, Rosie

Posted 5 months ago

“Very good costumer service”

Helpful Report

Posted 5 months ago

Hello! Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our customer service. Your appreciation motivates us to keep providing the best for our customers. We look forward to serving you again soon! Warm wishes, Tom

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,752 reviews