Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,763 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived a day late despite them promising mothers day delivery and when did arrive flowers half dead and dry... Offered a £10 voucher off future orders! What a joke ... certainly won't be reordering or recommending”

Helpful Report

Posted 9 months ago

Hello Barber, I’m sincerely sorry to hear about your recent experience with your order. It’s unacceptable for flowers to arrive late and in poor condition, especially for such an important occasion as Mother's Day. Your frustration is completely understandable, and I truly apologise for this inconvenience. I can see from the order that a fresh bouquet has been arranged for delivery. Warm regards, Katie

Posted 9 months ago

“Late delivery of my wife's flowers for mothers day and with an extra chocolate present I paid for not even included. And although the bunch for my own mum arrived on time with a mini hamper, the flowers are wilting and looking on the verge of dying after not even a full 2 days. Given what I paid for these, I am very unimpressed by the product quality. I won't be using this company again.”

Helpful Report

Posted 9 months ago

Hello, I’m very sorry to hear about your experience with the late delivery and the quality of the flowers. It’s completely understandable to feel disappointed, especially when you were looking forward to a special gift for your loved ones. That is not the standard we aim to uphold. We appreciate your feedback regarding the chocolate that was missing and the condition of your mother’s flowers; that’s definitely not the impression we want to leave. Your comments will be vital in helping us improve our offerings. I can see that our customer service team is awaiting your reply. However, I have reached out via email. Warm regards, Ellie

Posted 9 months ago

“Ordered for 29th in time for Mother’s Day, arrived Mothers Day at 3 in the afternoon, kinda ruined the day”

Helpful Report

Posted 9 months ago

Hello, I’m sorry to hear that your flowers arrived later than expected on such an important day as Mother's Day. I completely understand how disappointing this must have been for you, and it's certainly not the experience we aim to provide. Thank you for bringing this to our attention, and I will ensure that your feedback reaches the right team to prevent such issues in the future. Warm regards, Rosie

Posted 9 months ago

“Used this website now for 5 years and always delivered on time”

Helpful Report

Posted 9 months ago

Hello! Thank you for your fantastic 5-star review! We're so happy to hear that you've been consistently satisfied with our service over the past five years. Timely delivery is our priority, and it's great to know we’ve delivered for you again! Best wishes, Tom

Posted 9 months ago

“No flowers have arrived, paid for Mother’s Day delivery. Will be requesting a refund.”

Helpful Report

Posted 9 months ago

Hello, I’m really sorry to hear that your flowers have not arrived as expected, especially for such an important occasion like Mother’s Day. This is certainly not the experience we aim to provide, and I completely understand your frustration. Please reach out to our customer care team at enquiries@prestigeflowers.co.uk with your order details, and we can look into this for you. Warm regards, Katie

Posted 9 months ago

“The flowers I ordered were half dead and drooping on arrival the chocolates had a funny after taste and were completely inedible i complained to the company and was told that there was nothing wrong with the flowers and needed to take the flower guard petals off will not use again.”

Helpful Report

Posted 9 months ago

Hello, I'm really sorry to hear about your experience with the flowers and chocolates. It's disappointing when we don't meet expectations, and I understand how this could be frustrating for you. Your feedback regarding the condition of the flowers and the taste of the chocolates is important, and I assure you that we will look into this matter further. It’s never our intention for our customers to receive anything less than perfect. I can see that a fresh bouquet hs been arranged for delivery. Warm regards, Katie

Posted 9 months ago

“Flowers came on Saturday when they were meant for Mothering Sunday. Lilies were on the last day, and only 4 roses. So total cost for 4 roses was £31. Not value for money at all.”

Helpful Report

Posted 9 months ago

Hello Adam, I’m really sorry to hear about your experience with your recent order. It’s disappointing to learn that the flowers arrived on the wrong day and that you felt they did not represent good value for what you paid. Your feedback is very important to us, and we are committed to improving our service. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we’ll do our best to address your concerns. Warm regards, Katie

Posted 9 months ago

“Prestige flowers claim that they "take quality control very seriously" but their phone lines were constantly closed during office hours today. I have made several attempts to call in the morning and afternoon. This type of conduct is unprofessional and quite frankly disreputable. I am not at all satisfied with their response. My complaint is not a "slight quality issue". The bouquet was delivered very late. The photos show roses and pink snapdragon turning brown, mould on the foliage, and other limp flowers. I find it quite an audacity to offer a £10 credit. As a result of the inadequate reply, I have no intention to place another order with Prestige flowers. I will also make sure that you receive a negative review from me.”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the trouble you faced with your recent order. It’s unacceptable for you to experience late delivery and receive flowers that do not reflect our standards. Your frustration is completely valid, and I understand how disappointing this must be, particularly when it comes to special occasions. We are also very sorry for any frustration or inconvenience caused while trying to reach out to the customer service team. If you feel that this has not been resolved satisfactorily, please consider reaching out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details and 'review' in the subject so we can address your concerns further. Warm regards, Katie

Posted 9 months ago

“Don’t use this company-late delivery-poor quality-poor value. Customer services just give excuses and get out clauses. AVOID!!”

Helpful Report

Posted 9 months ago

Hello John, I’m sorry to hear about your experience with Prestige Flowers. It’s disappointing to know that the delivery was late and the quality did not meet your expectations. Your concerns are completely valid, and I understand how frustrating it is when things don’t go as planned. I have located your order and can see that a fresh bouquet has been arranged for delivery tomorrow. Warm regards, Katie

Posted 9 months ago

“Flowers not of the quality expected especially for the price paid, also late delivery missing the occasion bought for. Very disappointed, won’t use again.”

Helpful Report

Posted 9 months ago

Hello, I’m sorry to hear that the flowers did not meet your expectations and that the delivery was late for your occasion. That’s truly disappointing, and I understand the frustration this has caused. We strive to deliver high-quality products and your feedback is invaluable in helping us improve. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 9 months ago

“Had similar experience to others. Ordered flowers for delivery on Saturday and only just arrived today!!! Emailed customer service and received a non plus response like others. Total disinterest in customer service!!! Absolutely appalling company!! Just hope people check out review before wasting their money!! Feel like I have been conned!”

Helpful Report

Posted 9 months ago

Hello Nichola, I’m truly sorry to hear about your experience and the delay in receiving your flowers. Your frustration is completely understandable, and I regret that our customer service did not address your concerns in a satisfactory manner. We aim to provide a level of service that reflects our commitment to our customers, and it’s clear we fell short in your case. Warm regards, Katie

Posted 9 months ago

“Was sold flowers for Mother's Day and allowed to pick a planned delivery date on Mother's Day. This was a last minute arrangement and could have been arranged using a local florist but I trusted this service instead. I feel the user experience was misleading and disingenuous. On contacting customer support the same day I ordered, I was asked to wait until the end of the delivery day to see if the delivery would arrive. When it didn't, they then said I should have known it would not arrive on time by reading Terms and Conditions. Really poor experience.”

Helpful Report

Posted 9 months ago

Hello Andrew, I truly apologise for the disappointing experience you faced with your Mother's Day order. It’s upsetting to hear that our service didn’t meet your expectations, especially when you were counting on it for such a special occasion. Your feedback regarding the user experience is important, and I appreciate you bringing this to our attention. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 9 months ago

“Ordered a bouquet for Mother’s Day. Paid extra for them to be delivered on the actual Sunday. My 90 yr old mother in law was expecting them so left the porch and her front door open to ensure she caught the delivery. She was devastated!! The delivery said he tried to deliver but no one seemed to be at home! THIS IS A LIE!!! I emailed cs today, they are not interested at all! Only interested in getting your order! DO NOT ORDER FROM THEM!!”

Helpful Report

Posted 9 months ago

Hello Amanda, I’m genuinely sorry to hear about the disappointment you faced with your Mother’s Day delivery. I regret the issue regarding the delivery and the lack of response from our customer service team. Your feedback is essential, and I will ensure it is communicated to the appropriate channels for improvement. Warm regards, Katie

Posted 9 months ago

“Dreadful company flowers are nothing like shown & delivery is NEVER next day please do not use avoid like the plague”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not meet your expectations and that there were issues with the delivery. It's incredibly frustrating when a delivery goes wrong, especially when it was for a special occasion. I understand how disappointing it must be to receive fewer stems than anticipated and have concerns about their condition. I can see that our team offered you a voucher as a gesture of goodwill, though I regret it didn’t resolve your disappointment. Your feedback is invaluable, and I will ensure it reaches the appropriate team for review. Warm regards, Katie

Posted 9 months ago

“Ordered a large lilly and rose which was almost £40. Very very disappointed in the bouquet my mum received for her mothers day. The 6 roses are dying and the lilies are buds. I complained and received a response saying they believe the size and quality is what it should be”

Helpful Report

Posted 9 months ago

Hello Kristin, I'm genuinely sorry to learn about your disappointment with the bouquet your mum received for Mother's Day. We aim to deliver high-quality arrangements, and I understand the frustration when expectations are not met. From the image provided, we can confirm that there are seven roses in the bouquet, which is the correct amount for the large size. Additionally, we intentionally send flowers in bud form to ensure maximum freshness and longevity. Warm regards, Katie

Posted 9 months ago

“My experience with Prestige Flowers was fantastic. I ordered a nice bouquet for mother's day on the Monday to be delivered Saturday, as I'm sure deliveries would be difficult on the Sunday. They were dispatched Friday 5pm and they arrived Saturday morning about 11am. She opened them straight away and found a beautiful array of flowers and foliage, all wrapped with a gel substance around the stems to keep them moist, and if they toppled over in transit the gel wouldn't escape. A huge thank you to whoever selected and arranged the flowers, for the beautiful bouquet, and thank you Prestige Flowers. Who were cheaper than the local florists overall, and better quality too.”

Helpful Report

Posted 9 months ago

Hello Nigel! Thank you so much for your fantastic 5-star review! We're delighted to hear that your experience with Prestige Flowers was so positive, and it's wonderful to know that the bouquet was exactly what you hoped for. We take great pride in our blooms and delivery service, so your kind words mean a lot to us. Thank you once again for choosing us—your support is invaluable! Best wishes, Tom

Posted 9 months ago

“I live abroad so ordered flowers for my mum for Mother's Day. Flowers didn't arrive on the date I had selected for delivery (Mother's Day). I emailed the company and honestly they couldn't have been more unhelpful. Emails back and forth asking me to track it myself (I did, could see it hadn't been delivered) and asking for so many details (I provided the order number in my initial email, seemingly that wasn't enough for them). My mum ended up receiving the flowers a day late. Really poor customer service, and the flowers, when they did arrive, did not look like the photo on the website.”

Helpful Report

Posted 9 months ago

Hello, I'm really sorry to hear about your experience with the Mother's Day flowers. I completely understand how frustrating it must have been for such a special occasion not to go as planned, and I sincerely apologise for the delayed delivery and the quality of the flowers. Due to the distance between the delivery address and our distribution centre, there can sometimes be extended transit times, as noted on our website. While I appreciate you providing your order number initially, I understand that repeated follow-ups can be frustrating. We do ask customers to confirm delivery details when investigating delivery issues. Your feedback on our customer service is truly valued, and it's disappointing that we didn’t meet your expectations when you reached out. Warm regards, Katie

Posted 9 months ago

“Really disappointed, what came was not what the photo implied, only plus was me and the wife reading these other bad reviews and getting a laugh from them, id like a refund please, they'll look as good as they did when they landed so you can re sell them to someone else”

Helpful Report

Posted 9 months ago

Hello Matt, I’m genuinely sorry to hear that your order didn’t match your expectations and that the experience left you disappointed. It's frustrating when a product doesn’t reflect what was advertised, especially when it comes to enjoying a special moment with your wife. Please could you send some images of the bouquet, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Rosie

Posted 9 months ago

“Ordered several times and the one time my flowers get left outside, my parcel gets stolen on mothers day. I explained the situation to the relevant department and they said there not liable. I did not authorise my parcel to be left outside visible to everyone. It wasnt even left in a safe place. It should have been left with a neighbour or returned at a later date. Unfortunately, no replacement or refund. Will never use this website again as apparently its my fault it was left the way it was. Not the companies fault or drivers fault, its somehow my fault :)”

Helpful Report

Posted 9 months ago

Hello, I'm truly sorry to hear about your experience with the delivery on Mother's Day and the resulting frustration from the parcel being left outside. It’s completely understandable to feel upset when expectations are not met, especially with something as meaningful as flowers. I can see that our customer service team did offer a replacement bouquet, but this was declined. Warm regards, Katie

Posted 9 months ago

“I received some flowers from you for mother's day. They are now dead! Mrs.V.Turnill”

Helpful Report

Posted 9 months ago

Hello Mrs. Turnill, I’m very sorry to hear that the flowers you received for Mother's Day have not lasted as expected. This is certainly not the quality we aim to deliver, and I understand your disappointment. Thank you for bringing this to our attention. I can see that our customer service team have arranged a fresh bouquet to be delivered. Warm regards, Katie

Posted 9 months ago

Prestige Flowers is rated 4.4 based on 273,763 reviews