Name: Prestige Flowers
Rating: 4.42

“Excellent from ordering to deliver flowers lovely and fresh many thanks”

Posted 9 months ago

Hello! Thank you for your wonderful 5-star review! We’re thrilled to hear that your experience from ordering to delivery was excellent, and that the flowers were lovely and fresh. Your kind words truly motivate us to keep delivering the best! Many thanks for choosing us! Best wishes, Tom

Posted 9 months ago

“Flowers NOT delivered as instructed despite plenty of notice. Automated responses from company and no progress. Have requested refund and will post on social media if refund given. Would give zero stars if could.”

Helpful Report

Posted 9 months ago

Hello Alistair, Thank you for your review. I can see that your order was delivered on your chosen date and left in a safe place. Our customer service team have replied to your email. Best wishes, Rosie

Posted 9 months ago

“Flowers never got delivered. Trying to get hold of them is impossible. Live chat has no agents available just an auto robot. Phone lines are closed in the middle of the day and response to email is also auto generated. I would avoid and use a local florist service. Not impressed at all.”

Helpful Report

Posted 9 months ago

Hello, I’m really sorry to hear about your experience with the delivery and the difficulties in reaching us. It's frustrating when communication breaks down, and it’s certainly not the service we strive to provide. I can see that a member of our customer service team has responded to your email. Warm regards, Katie

Posted 9 months ago

“The flowers were great. However the website implied they would be delivered by mother's day. I think this was intentionally deceptive therefore I will never trust this company again.”

Helpful Report

Posted 9 months ago

Hello Joe. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 9 months ago

“AVOID, Shocking service! Ordered 7 days in advance, received no delivery information & then the flowers didn't arrive in time for an anniversary. The customer service team then take no responsibility & blame Royal Mail - whom they choose to use as a delivery partner. Avoid & save yourself spending double on flowers”

Helpful Report

Posted 9 months ago

Hello, I’m really sorry to hear about the issues you faced with your delivery. It’s frustrating when orders don't arrive as expected, especially for such a special occasion. Your feedback regarding our service is important, and I want to assure you that we take these matters very seriously. We rely on our delivery partners to ensure timely arrivals, but we understand that this does not excuse any inconvenience caused. Warm regards, Katie

Posted 9 months ago

“Absolutely disgraceful. I ordered and paid for flowers to be delivered the day before Mother’s Day. Because my mother wasn’t home at the time of the delivery (am I supposed to ask her to stay home all day to wait for surprise flowers??) they were then taken to a Royal Mail warehouse for 2 DAYS before they attempted re delivery. Prestige Flowers blame Royal Mail couriers but they organised the courier not me. This is supposed to be part of the service I paid for. Bottom line - DO NOT USE PRESTIGE FLOWERS”

Helpful Report

Posted 9 months ago

Hello, I sincerely apologize for the issues you experienced with your recent order. It's completely understandable that you would be frustrated with the delay and the handling of your flowers. While we do rely on our delivery partners, we work hard to ensure they uphold our standards. Your feedback is invaluable, and I’ll be sure to share it with our team. Best regards, Katie

Posted 9 months ago

“Paid for Mother’s Day delivery - they didn’t arrive. Won’t be using these again.”

Helpful Report

Posted 9 months ago

Hello Lisa, I genuinely apologise for the inconvenience you faced with your Mother's Day delivery. It’s disappointing when our service doesn’t meet expectations, especially on a special occasion. Your feedback is important to us, and I assure you that we take it seriously. We will share this with our dispatch manager. Warm regards, Katie

Posted 9 months ago

“Don't have your leg lifted. They don't deliver on time even for special occasions. No Refunds offered they are scammers”

Helpful Report

Posted 9 months ago

Hello, I appreciate your feedback and I'm genuinely sorry to hear about your experience with the delivery. It’s absolutely crucial that we meet our delivery commitments, especially for special occasions, and I understand how frustrating this situation must be for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 9 months ago

“I received your flowers on Saturday night sent by my teenage son. It’s now Monday and I’ve had to bin most of the roses as they are wilted and the petals are discoloured. The leaves are so dry & breaking. I know he paid almost £50 for the flowers and would have therefore expected them to last a little longer. Waste of money but appreciate the thought.”

Helpful Report

Posted 9 months ago

Hello Melanie, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience with the flowers from your son. It’s truly disappointing when a gift does not live up to expectations, especially when it comes from a loved one. Your concerns about the quality and freshness of the roses are completely valid. I appreciate you highlighting this issue, and I will ensure that your comments are shared with our team for review. If you haven’t done so already, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject line, so we can work towards resolving this for you. Warm regards, Katie

Posted 9 months ago

“Extremely disappointed. Order was nearly £48 & paid £5.99 extra for delivery..this was meant to be a large bouquet..about 9 flowers..seriously. tried online chat, phoning & messenger..all conveniently unavailable..avoid this company”

Helpful Report

Posted 9 months ago

Hello Sue, I’m really sorry to hear that you were disappointed with your recent order. It’s certainly not the experience we aim to provide, and I understand your frustrations regarding the bouquet size and delivery options. Your feedback is important to us, and I will make sure to forward your concerns to our team for review. Our customer service is awaiting your reply via email. Warm regards, Katie

Posted 9 months ago

“My son and daughter sent me a bouquet of your flowers for mothers day this year, as they both live far away and have a family and financial commitments, as well as work, I don't get to see either of them very often, they paid over £30 not a lot i know but it was enough amount to be a better bunch then a £5 bunch from Asda but unfortunately that is all I got, it upset my kids greatly, you need to do a lot better yes you pay for what you get but they paid for fresh and will not be buying from here again”

Helpful Report

Posted 9 months ago

Hello Diane, Thank you for your review, and I sincerely apologise for the disappointment you experienced with your Mother's Day bouquet. It's disappointing to hear that the flowers did not meet your expectations, especially when your children were trying to make your day special. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, so we can look into this and work towards a resolution that better reflects the service we aim to provide. Please also include images of the bouquet. Warm regards, Rosie

Posted 9 months ago

“Appalling service from this company! Very suspicious that they have actually earned the 4.4 star rating! Ordered flowers on the 26th March for my wife for delivery on Mother’s Day, they did not arrive! Prestige did not contact me to say they would not be delivered, they replied to my query to tell that delivery would not take place and giving me a link to Royal Mail tracking which just stated that delivery was held up, no reason given! Royal Mail tracking has not changed this morning, so I have no idea if my order is on its way or stuck in some warehouse! I have tried to contact Prestige this morning via live chat, nobody available to help me. I then called them, an automated message said nobody available to help me! I have emailed them and have not yet received a reply! I would not recommend Prestige to anyone and they will certainly not be receiving any more orders from me!”

Helpful Report

Posted 9 months ago

Hello, I’m really sorry to hear about the issues you encountered with your order and the lack of communication regarding the delivery. It's completely understandable to feel frustrated, especially during such a special occasion. This is not the standard of service we aim to provide. I have located your order and can see that our customer service team have replied to your email. Best wishes, Rosie

Posted 9 months ago

“I placed an order on the 17th of March for mothers day. 2 weeks before I needed the order which is more than enough time to get this correct. I had to check royal mail website as I never received any correspondence from the company only to find out they weren't being delivered till the 1st of March, 2 days after mother's day. This is absolutely not acceptable the company didn't want to take any responsibility and blamed royal mail also stating Scotland is a remote area hence the wait... They do not want to refund or be any further assistance. Complete lack of empathy. Date of experience: 17 March 2025”

Helpful Report

Posted 9 months ago

Hello Sean, Thank you for your feedback. I’m genuinely sorry to hear about the issues you faced regarding your Mother's Day order. It’s disheartening to know that the timing of the delivery impacted your experience, and I understand how frustrating it must be when there’s a lack of communication from our side. While we do rely on partners like Royal Mail for timely delivery, it’s our responsibility to ensure that our customers feel supported throughout the process. I assure you that your concerns will be addressed, and we will continue working on improving our service. Warm regards, Rosie

Posted 9 months ago

“£59.48 for an order for mums day that didn’t arrive.Nobody answering there phone computer telling me it doesn’t recognise my order complete and utter rip off merchant stay well clear .Now need to chase my money back and my 80 year old mother got nothing for Mothers Day.”

Helpful Report

Posted 9 months ago

Hello, I’m really sorry to hear that your order did not arrive as expected for Mother’s Day. This is completely disappointing, especially given the significance of the day. Your frustration is understandable, and we take your concerns very seriously. I would encourage you to reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can investigate this issue further and help you with a resolution. Warm regards, Katie

Posted 9 months ago

“So disappointed to see what was in the box. I usual receive stunning flowers on Mothers Day from my son. My son will have paid a lot of money for these wilted and yellowing tulips. I was devastated when I saw what I had been sent. I haven’t the heart to tell him at the moment as he is away in holiday but will be telling him not to waste his money with Prestige Flowers ever again. I’ve bought nicer flowers from Aldi for less than £5. It has upset me so much to read how many people have been upset on Mother’s Day. My son spent a lot of money - what a disgrace to rip kind people off. . This company has let us all down. How can they think it is acceptable to charge so much for such poor quality flowers on such a special day. Sorry to all the mums who like me were sad that their children had been ripped off and sorry to everyone who spent a lot of money treating their mum. What an absolute disgrace. Nothing Prestige about these flowers at all.”

Helpful Report

Posted 9 months ago

Hello Cathy, Thank you for sharing your experience, and I’m truly sorry to hear about your disappointment with the flowers you received for Mother's Day. It’s heartbreaking to know that the quality didn't meet your expectations, especially when your son put thought and effort into sending them. Please know that we take your feedback seriously, and I will forward your comments to our team for further investigation. We strive to provide a positive experience for all our customers, and it’s clear we fell short this time. If you haven’t already, I encourage you to reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, so we can address this matter for you. Warm regards, Rosie

Posted 9 months ago

“I updated the delivery address but you delivered to my old address although you did have the new post code. This did cause disruption on mother's day and I still do not have the flowers or chocolate. I'm not sure I will be able to collect them from my old address. I've been let down and want a refund.”

Helpful Report

Posted 9 months ago

Hello, I’m very sorry to hear about the issues you experienced with your delivery, especially on such an important occasion as Mother's Day. I understand how disruptive this has been, and it’s disappointing to learn that we did not meet your expectations in updating your address. I have located your order and can see that our customer service team is awaiting your reply. Warm regards, Katie

Posted 9 months ago

“I received some flowers for Mother’s Day on the Saturday. I was over the moon with receiving them but I can’t even express how disappointed I was when I opened the box. The bouquet was withered with old dying roses and looked like it had been thrown together. I took several pictures to show the decayed flowers. They were very expensive and should have been bright and blooming for a week however that’s not the case and in the bin the day after. Do not order from here they clearly send out any age flower and no thought put into the arrangement and freshness of the product! Unable to add the photos as it keeps saying can’t upload, convenient.”

Helpful Report

Posted 9 months ago

Hello Joanne, Thank you for sharing your experience with us, and I genuinely apologize for the disappointment you faced with the flowers you received. It's disheartening to hear that they did not meet your expectations, especially for such a meaningful occasion as Mother's Day. We certainly do not want our customers to feel this way, and your feedback regarding the quality and presentation of the bouquet is essential for us to improve. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we will do our best to resolve this issue for you. Warm regards, Katie

Posted 9 months ago

“I received some flowers for Mother’s Day on the Saturday. I was over the moon with receiving them but I can’t even express how disappointed I was when I opened the box. The bouquet was withered with old dying roses and looked like it had been thrown together. I took several pictures to show the decayed flowers. They were very expensive and should have been bright and blooming for a week however that’s not the case and in the bin the day after. Do not order from here they clearly send out any age flower and no thought put into the arrangement and freshness of the product! Unable to add the photos as it keeps saying can’t upload, convenient.”

Helpful Report

Posted 9 months ago

Hello Joanne, Thank you for sharing your experience with us, and I genuinely apologize for the disappointment you faced with the flowers you received. It's disheartening to hear that they did not meet your expectations, especially for such a meaningful occasion as Mother's Day. We certainly do not want our customers to feel this way, and your feedback regarding the quality and presentation of the bouquet is essential for us to improve. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we will do our best to resolve this issue for you. Warm regards, Katie

Posted 9 months ago

“ordered Thursday and paid extra to arrive Sunday for mother day, flowers not only didn't arrive on Sunday but they were taken to the wrong address and not picked up till Monday on which they had been unpacked and put in a vase by the wrong person, wont ever use this service again, and ill make sure nobody else does either!”

Helpful Report

Posted 9 months ago

Hello, I’m really sorry to hear about the issues you faced with your order for Mother's Day. It's frustrating when things don’t go as planned. I can see form the tracking on your order that it was delivered to a neighbour. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number so we can address your concerns and work towards a resolution. Warm regards, Rosie

Posted 9 months ago

“Flowers, cake, chocolate and card failed to turn up for Mother’s Day. Tried calling company this morning and their phone lines are conveniently closed despite being open “9am-5pm”. I am so so disappointed and I will be requesting a refund. Wish I had seen the hundreds of negative reviews before buying, but you just trust a company to deliver the goods it advertises.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

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