Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,763 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Poor quality roses bad customer service”

Helpful Report

Posted 9 months ago

Hello, I'm really sorry to hear that you were dissatisfied with the quality of the roses and our customer service. Your experience is important to us, and I completely understand how disappointing it can be when expectations aren't met. From the images provided, we can see that the guard petals are still attached to the roses. Warm regards, Katie

Posted 9 months ago

“Half the flowers were dead or crushed. The delivery driver left them outside without ringing the door and the bouquet size looked small even though we ordered a medium. So many flowers looked so bad we had to bin them. It was a Mother’s Day gift, so very disappointed.”

Helpful Report

Posted 9 months ago

Hello, I’m truly sorry to hear about your experience with the flowers and the delivery. It's particularly disappointing when a special occasion like Mother’s Day doesn't go as planned. Your feedback regarding the quality and the handling of the bouquet is very important to us, and I will ensure that it is taken seriously. I have located your order and can see that our customer service team is waiting for your reply to hopefully resolve this. Warm regards, Katie

Posted 9 months ago

“Paid for Mother’s Day flowers to be delivered and was delivered a day late. Flowers were also dead on some of the petals. Contacted customer care who seemed uninterested and were bothered about stating policy than rectifying the issue. Didn’t even offer to refund…worst ever and will not be back. Paid £46 for flowers for Mother’s Day and my mother didn’t receive them. Absolute disgrace”

Helpful Report

Posted 9 months ago

Hello Naomh, I’m truly sorry to hear about your experience with the Mother’s Day flowers being delivered late and in poor condition. This is far from the quality we strive to provide, and understandably, your frustration is valid. I appreciate you reaching out to customer care, and I regret that they did not meet your expectations in resolving the issue. From the images you have provided, we can see that the guard petals are still attached to the roses, as advised by our customer service team. Warm regards, Katie

Posted 9 months ago

“Delivered late - missed Mother’s Day. Customer Service shrugged it off so won’t be using again”

Helpful Report

Posted 9 months ago

Hello, I’m sincerely sorry to learn that your delivery arrived late and caused you to miss Mother’s Day. This is not the experience we aim to provide, and it’s completely understandable that you feel let down. I also regret that our customer service was not able to address your concerns appropriately. Your feedback is essential to us, and I will ensure it is communicated to the relevant teams for further review. Warm regards, Katie

Posted 9 months ago

“Ordered flowers on Monday 24th March for Mother's Day - Flowers have yet to arrive, have been e-mailing Prestige, they have responded by offering a small credit, then offering to refund delivery charge of £5.99 - unbelievable - there has been no delivery!!! Final email from Prestige this afternoon was that they were closing lines of communication as they had fulfilled their terms - NOT! I have contacted my credit card company and explained -Credit Card Company have refunded me full amount as a temporary solution, they have raised a claim with Prestige Flowers for "goods not received" they have 45 days to refute this claim. If the flowers arrive, they have to be kept in original packaging, Prestige Flowers to be informed and shown evidence product not as advertised and delivered after agreed date. So disappointed as we have always had good service, customer service is appalling.”

Helpful Report

Posted 9 months ago

Hello, I’m truly sorry to learn about your experience regarding your Mother's Day order. It’s completely understandable to feel frustrated when an order does not arrive as expected, especially when it pertains to such a significant occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this has been delivered. If there are any issues with the flowers due to the delay, please send us some images and we would be happy to look into this for you. Warm regards, Rosie

Posted 9 months ago

“The recent reviews say it all! Bought flowers for Mother's day. Delivery was fast but the flowers arrived dying, wilted and some of the flowers fell off. NOT fresh. Contacted customer service and provided photos but they deemed them "good quality", for the price I'm very disappointed, much better quality and cheaper flowers available at local supermarket.”

Helpful Report

Posted 9 months ago

Hello, I’m very sorry to hear that the flowers you received for Mother's Day did not meet your expectations. It’s disheartening to learn that they arrived in poor condition, and your frustration is completely understandable. I regret that our customer service deemed the flowers to be of acceptable quality, as we aim to provide only the best for our customers. I appreciate you bringing this matter to our attention, and I will ensure your feedback is forwarded to the appropriate team for review. If possible, please could you send a birds-eye view image of the full bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 9 months ago

“Ordered Mothers Day flowers for delivery on the 30th of March, entered the postcode for a delivery to the Isle of Skye and expected a pop up stating they don't deliver there as we get with a lot of companies but low and behold nothing. Excellent. Progressed to the next pages, confirmed the payment etc and got the email receipt. It stated that i would receive an email from the courier to allow me to track the delivery. All good so far. When I hadn't received this by the 28th of March I should have twigged but thought it would be fine. Nothing again on the 29th of March. I then contacted them on teh 30th of March as they hadn't arrived to which i got an email bot response blaming the courier. The email exchanges went back and forth on the 30th and 31st of March citing small print, terms and conditions etc as to the fact that they have 3 days from the requested date for delivery before they will refund you the delivery fee! What is the point of being able to request a delivery date if they arrive when ever they want to, up to an including 3 days after the date, especially on Mothers Day. They eventually arrived today and looked like a £10 bunch from a supermarket; not what you want when you've sent nearly £40.00. Lesson Learnt. Don't use Prestige Flowers.”

Helpful Report

Posted 9 months ago

Hello, I sincerely apologise for the experience you've had with your Mother's Day flower order. It's frustrating when things don’t go as planned, especially on such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If you haven't already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order details and we can look into this for you. Warm regards, Rosie

Posted 9 months ago

“Flowers were nice but I ordered a week in advance for Mothers Day and they were not delivered until the next day. Not so good.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 9 months ago

“Ordered flowers for Mothers day on the 27th March, website gave me options for delivery for the 28th or 29th, chose the 29th and placed the order. Flowers arrived on the 31st March not in great condition. So disappointed in their service and quality of the product. Do not use!”

Helpful Report

Posted 9 months ago

Hello Sean, I’m truly sorry to hear about your experience with the delayed delivery of the flowers and their condition upon arrival. I understand your disappointment, especially for such an important occasion like Mother's Day. Your feedback is invaluable, and I will ensure that it is addressed with our team. If you haven't already, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject line so we can assist you further. Warm regards, Katie

Posted 9 months ago

“Not really happy this time. I have ordered for a friend (birthday) Pink Sunshine large bouquet. It does not look like in the picture(it looks like a boring bouquet now)..seems quite small and one of the roses was not fresh. Delivery was to the next door, even the person was at home.”

Helpful Report

Posted 9 months ago

Hello Elena, Thank you for taking the time to share your thoughts with us. We’re genuinely sorry to hear that the Pink Sunshine bouquet didn’t meet your expectations and that one of the roses wasn’t fresh. We understand how important special occasions like birthdays are, and we strive to deliver stunning arrangements every time. Regarding the delivery, we appreciate your patience and feedback. It’s disappointing to hear that it didn’t go as planned. I will feed this back to the appropriate departments. Best wishes, Tom

Posted 9 months ago

“My sister and I ordered a large bouquet of flowers for our mum on Mother's Day. The featured photo had 17 flowers and at least 4 sprigs of greenery. However, the bouquet that was delivered had just 13 flowers and 1 spring of greenery. When we complained to customer service (providing photos detailing the significant lack of flowers/greenery), they insisted that it was in line with the large bouquet and said that if we added the flower nutrients, somehow by day 3 after delivery, the bouquet would resemble that of the photo on their site. They just wouldn't accept that, unlike a plant, flowers and greenery don't appear on cut flowers if they or the buds are not there to begin with. They were argumentative and downright insulting to our intelligence by insisting the bouquet resembled that on their site, when the photos showed otherwise. Will never order through them again.”

Helpful Report

Posted 9 months ago

Hello, I genuinely apologise for your disappointing experience with the bouquet you ordered. It’s frustrating when the product you receive doesn’t match your expectations, especially on a special occasion like Mother’s Day. Your feedback regarding the misrepresentation of the bouquet is concerning, and I understand why you feel this way. I appreciate you reaching out to our customer service team, and I'm sorry to hear about your experience with them. I can confirm that our team advised that by following the care guide, the flowers will bloom as we send them in bud. Thank you for bringing this to our attention. Warm regards, Katie

Posted 9 months ago

“Half of them were wilted the next day terrible quality would add a photo but they are already thrown away”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about the quality of the flowers you received. It’s disheartening when our products do not meet expectations, and we understand how disappointing this is. We take your concerns seriously and will ensure that they are passed along to our quality control team for further review. If you haven’t yet, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk, and provide them with your order details so we can assist you further. Warm regards, Katie

Posted 9 months ago

“I paid roughly around £47 for the flowers and vase and they where nothing special all died within days and got about 8 flowers in it would not buy again”

Helpful Report

Posted 9 months ago

Hello Fiona, I’m very sorry to hear that the flowers you received didn’t meet your expectations. It’s disappointing when an order doesn’t align with what was promised, and I understand how frustrating it can be to see them fade so quickly. Your feedback is important to us, and I will make sure your concerns regarding the quality and quantity of the flowers are passed on to our team for review. If you haven't already, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, so we can look into this and find a way to make things right for you. Please also include some images fo the bouquet in your email. Warm regards, Katie

Posted 9 months ago

“Paid for item to be delivered 29th, still hasnt turned up 31st! Phone lines are all closed, chat bot doesn't work Avoid”

Helpful Report

Posted 9 months ago

Hello Paul, I sincerely apologise for the frustration you've experienced with your order. It's unacceptable for your delivery to be delayed, and I completely understand your disappointment. Our aim is to provide timely and reliable service, and I regret that we fell short this time. I have located your order and can see that our customer service team is awaiting your reply to look into this for you. Warm regards, Katie

Posted 9 months ago

“Order 4 days in advance, paid for 24hr speedy delivery and selected Sunday, flowers never arrived until the next week and customer service could only tell me they don’t guarantee delivery even when you select an pay for specific day delivery. Waste of time, shop local or small companies instead”

Helpful Report

Posted 9 months ago

Hello, I’m really sorry to hear you had a frustrating experience with your delivery. It's completely understandable to be disappointed when expectations aren’t met, especially when you’ve chosen a specific date for such an important occasion. I have located your order and can see that this has been resolved. Warm regards, Katie

Posted 9 months ago

“Avoid! Bought a medium bunch of flowers as a nice mothers day gift- I paid £35 and could have easily found much larger (and prettier) bunches from a normal shop! I dread to think how small a "small" bunch is! Very dissapointed and will not be using or recommending this company to anyone! Not worth the money at all! The name "prestige" is almost close to false advertising because there is nothing prestige about this bunch of flowers!”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback, and I sincerely apologise for your disappointment with the flowers you received. It’s disheartening when a special gift doesn’t live up to expectations, and I understand how frustrating this must be for you. I have located your order and can see that our team are awaiting images of the bouquet to assist further. Warm regards, Katie

Posted 9 months ago

“Poor customer service, there was an issue with one digit on a post code, albeit the correct address was provided which was part of the info required. Company could not find detail of my order even when I provided an order number. Furthermore no confirmation has been provided of which address the order was delivered. Company now hiding behind small print. Would not recommend.”

Helpful Report

Posted 9 months ago

Hello Trevor, I appreciate you reaching out to share your experience with us, and I’m genuinely sorry to hear about the difficulties you faced with your order. We’re sorry for any disappointment caused on this occasion. To ensure orders are delivered to the intended recipient as requested, we rely on customers to provide the correct and complete address. Warm regards, Katie

Posted 9 months ago

“I would give 0 stars if I could. I ordered flowers for Mother's Day well in advance (10 days prior), expecting the flowers to be delivered on 30th March. The flowers have still not been delivered, completely missing the specified delivery date and the purpose of ordering the flowers in the first place. I did not receive any delivery updates and instead had to find my order and track it via Royal Mail. When seeing that the flowers are now due for delivery on 1st April, I contacted Prestige Flowers to ask why it took 9 days to dispatch my order, which has caused the delivery to be delayed. Their customer service team was rude, unhelpful and unsympathetic to my complaint. I have now paid for Mother's Day flowers which are not going to be delivered on Mother's Day (so completely misses the point of the order) and my poor mother received nothing on Mother's Day. As a customer I am upset that the opportunity to do something nice for my Mum was ruined by this unreliable company and furious that I have not been given a refund. Will never be purchasing from here again.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. I sincerely apologise for the disappointing experience you had with your Mother's Day order. It’s completely understandable to feel upset when something special doesn’t arrive as expected, especially when it was intended for such a meaningful occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 9 months ago

“Customer service phone line not open,cannot speak to anyone about a missing order. Do not use this company!!!”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback, and I apologise for the frustration you've experienced with our customer service. It's concerning to hear that you weren’t able to reach us regarding your missing order. We aim to provide support to all of our customers, and I understand how important it is to communicate effectively. I can see that our customer service team have replied via Facebook today. Warm regards, Katie

Posted 9 months ago

“£51.48 for rotten roses complete with dead foliage (second time in a row from this company) that even my local garage would refuse to sell. It was such an insult for my wife to see these "flowers" as she unwrapped them, the disappointment quite tangible that this was the celebration of our wedding anniversary. From £51.48 cost to a derisory compensation of £15 into an online Prestige Flowers account that, I can assure you, I will never use. This company is a complete joke and all I can say is don't risk your hard earned cash with them. Better and a fraction of the price in your local garage or Tesco.”

Helpful Report

Posted 9 months ago

Hello Richard, Thank you for sharing your feedback, and I sincerely apologise for the experience you had with your order. It’s completely unacceptable for the roses to arrive in such poor condition, especially for a special occasion like your wedding anniversary. Your disappointment is understandable, and we value your input. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Katie

Posted 9 months ago

Prestige Flowers is rated 4.4 based on 273,763 reviews