Name: Prestige Flowers
Rating: 4.42

“Not even a one star, I specifically ordered large size with extra money which looks normal size that you get get in £7 in any supermarket and the flowers arent even decorated as shown in picture, they are all just wraped together. the outer pink roses petals were all yellow and few of them are dead. I paid £60 for this. What a waste of money. Not as many flowers for large boquet as shown in the picture.You pay so much money to expect a nice boquet to give someone to make them happy and i got this delivered. DONT WASTE YOUR MONEY HERE”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your concerns with us. I'm truly sorry to hear that the bouquet you received did not meet your expectations and that it fell short of what was promised. We aim to provide beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your feedback is vital for us to improve our service and offerings. If you haven't already, please consider sending us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 8 months ago

“Ordered the Rose and Lilly bouquet for my wife's birthday. Delivery was excellent and the flowers arrived in excellent condition and looks amazing in the vase. High quality flowers, would highly recommend”

Helpful Report

Posted 8 months ago

Hello Thomas, Thank you for your wonderful 5-star review! We’re thrilled to hear that the bouquet was a hit for your wife's birthday and that it arrived in perfect condition. Warm regards, Prestige Flowers

Posted 8 months ago

“Please do not waste your money. Had far nicer supermarket flowers for £5. Absolutely shocking for £30.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience with our flowers did not meet your expectations. We strive to provide quality arrangements that bring joy, and it’s concerning to learn that you felt the value was lacking in this instance. Your comments are invaluable, and we’ll take them on board as we work to enhance our offerings. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 8 months ago

“Please do not waste your money. Had far nicer supermarket flowers for £5. Absolutely shocking for £30.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience with our flowers did not meet your expectations. We strive to provide quality arrangements that bring joy, and it’s concerning to learn that you felt the value was lacking in this instance. Your comments are invaluable, and we’ll take them on board as we work to enhance our offerings. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 8 months ago

“Please do not waste your money. Had far nicer supermarket flowers for £5. Absolutely shocking for £30.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience with our flowers did not meet your expectations. We strive to provide quality arrangements that bring joy, and it’s concerning to learn that you felt the value was lacking in this instance. Your comments are invaluable, and we’ll take them on board as we work to enhance our offerings. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 8 months ago

“Always beautiful flowers and I’ve never been disappointed all my friends that I have gifted not only flowers but add ons too they are always soo happy to receive them 🥰”

Helpful Report

Posted 8 months ago

Hello Rosy, Thank you so much for your lovely 5-star review! We’re thrilled to hear that you consistently find our flowers beautiful and that your friends enjoy receiving them. Best wishes, Prestige Flowers

Posted 8 months ago

“Apparently both times I have ordered flowers they have been to the wrong address, apparently I don't know how to fill in their data correctly which is strange as I work for a massive software company, today I did complain, sadly I feel that they did not care about me, my order, the issue was that nothing arrives the next day. The last comment was so sarcastic it did make me laugh. Would I use this company again, never ever, even the flowers when they arrived were not much but it did make my aunt smile, better to use a local florist who can deliver when they advertise they can.”

Helpful Report

Posted 8 months ago

Hello Lisa, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. We always aim to make ordering simple and reliable, so I’m very concerned to hear that your deliveries did not arrive as expected and that our response left you feeling disappointed. That’s certainly not the level of service we want to provide. I’ll be reviewing this matter further with our team to ensure we learn from this and improve. We appreciate your honest feedback and will use it to do better. Best wishes, Rosie

Posted 8 months ago

“Was sent a bouquet from an elderly friend after helping her out, very generous her as she hasn’t a lot of money These flowers were delivered and a few of them were already past their sell by date! I did nothing about it as I was touched my friend had been so generous. Literally 5 days later over half of the bouquet was dead and had to be discarded. Prestige customer service answered when I complained that “as per company policy ” I would have needed to complain before 3 days were up to get any replacement. Would never recommend this company at all and the £10 voucher they offered against another bouquet!! As if….🤷‍♀️😡 Ps strangely I could not upload any pics of said “dead flowers””

Helpful Report

Posted 8 months ago

Hello Angela, We’re truly sorry to hear about your experience with the bouquet and the disappointment it caused. It’s understandable that you felt touched by your friend’s generosity, and it’s disheartening to learn that the flowers did not reflect that kindness. We appreciate your feedback regarding our customer service policy, and we’ll certainly take it into consideration as we continue to improve our processes. Warm regards, Rosie

Posted 8 months ago

“Totally disappointed with the flowers, I could have got a better bunch from aldi at a fraction of the cost. I paid for a large bunch it was a good job too or I might not have got any at all, the ones that did turn up were nothing like there pictures they showed on the website and there were at least two broken ones. Would not recommend anyone to buy flowers from here, this was for our silver wedding anniversary and thought it would be a nice surprise for thee wife but I wish I hadn't wasted my money”

Helpful Report

Posted 8 months ago

Hello Paul, We're truly sorry to hear that you were disappointed with your recent order. We completely understand how special occasions, like a silver wedding anniversary, deserve a beautiful arrangement. It’s disheartening to learn that your expectations were not met in this case. Warm regards, Rosie

Posted 8 months ago

“Excelent service from picking flowers to end of buying excelent extra gifts delivery very good”

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Posted 8 months ago

Hello Eric, Thank you for your fantastic 5-star review! We’re thrilled to hear that you had an excellent experience from choosing flowers to receiving your gifts. Your appreciation for our delivery means a lot to us! Warm regards, Rosie

Posted 8 months ago

“This is the worst thing that could happen on my best friend's birthday. Girls florists of this service, you minus the big and greasy, For tastelessness and this horror. It was not a funeral, I ordered a bouquet for birthday!!!!!. The photo was supposed to have beautiful delicate roses. I paid almost 75 pounds for that. there are no words, just terrible disappointment.”

Helpful Report

Posted 8 months ago

Hello Lina, We’re incredibly sorry to hear about your disappointment with the bouquet you received for your best friend's birthday. We understand how important it is to mark such special occasions with beauty and care. We apologise that you were not satisfied with our services. Thank you for sharing your experience with us. Warm regards, Tom

Posted 8 months ago

“I ordered a medium bouquet of Ocean BLUE lilies and WHITE roses for my sister, choosing those colours for a deeply personal reason—she recently lost her baby boy, and blue was symbolic for him. What she received instead was light pink, old roses and white lilies—and a much smaller bouquet than I paid for. When I contacted customer service (Megan), I was told it’s “okay” to send random colours. No, it’s not. Nowhere on their website does it say they can swap colours without consent. Advertising blue lilies, taking my money, and then sending something completely different is misleading and feels like fraud. This wasn’t just a bunch of flowers, it was meant to honour my nephew. They destroyed the meaning and the moment. If you value honesty, accuracy, or basic compassion, do not use this company.”

Helpful Report

Posted 8 months ago

Hello, We’re truly sorry for the emotional distress caused by the bouquet not reflecting your specific request. We understand how important meaningful symbols can be, especially during such a difficult time. While our policy does state that substitutions may occur due to seasonal availability or stock levels, we acknowledge that this particular situation called for more sensitivity and flexibility beyond our standard procedures. I’ve reached out to you via email in hopes of resolving this matter with the care and attention it deserves. Warm regards, Chloe

Posted 8 months ago

“They missed the delivery date for my sister in law's birthday and used an autogenerated, impersonal AI bot to handle my complaint. Zero empathy, zero apology, zero personalisation of response... I'd give zero stars if an option. Photo of the correspondance attached.”

Helpful Report

Posted 8 months ago

Hello, We sincerely apologize for missing the delivery date for your sister-in-law's birthday and for the impersonal experience you had with our customer service. We understand how important timely delivery is for special occasions, and it’s disappointing to hear we didn’t meet those expectations. Thank you for bringing this to our attention. Warm regards, Katie

Posted 8 months ago

“Website super easy to use because this is the point at which Presige take your money. After that expect late delivery, appalling customer service, no refunds and flowers dead on arrival. AVOID THIs COMPANY!!!!!”

Helpful Report

Posted 8 months ago

Hello, We're very sorry to hear about your experience with our service and that you faced delays and issues with your order. Your feedback is crucial for us to improve, and we truly regret that we did not meet your expectations this time. We aim to provide a positive experience for all our customers, and we’re disappointed to hear we fell short. Thank you for sharing your concerns. Warm regards, Tom

Posted 8 months ago

“The flowers that were delivered to my sister are nothing to what is on the website. These were no better than what you could buy in a supermarket for less than half the price. Photos attached. Guess what I thought she would receive from what she actually got”

Helpful Report

Posted 8 months ago

Hello Marice, We’re truly sorry to hear that your sister's flowers did not meet your expectations and that they fell short of what you saw on our website. Your feedback is invaluable to us, and we want to assure you that we strive to provide quality arrangements that bring joy to our customers and their loved ones. Thank you for letting us know about your experience. Warm regards, Rosie

Posted 8 months ago

“I’m always impressed with Prestige Flowers. Their bouquets are stunning, fresh, and clearly made with care. The team is professional, kind, and quick to help if needed. They make every gift feel extra special—definitely my go-to for flowers!”

Helpful Report

Posted 8 months ago

Hello Aggie, Thank you so much for your glowing 5-star review! We’re delighted to hear that our bouquets and service consistently impress you. Your kind words truly inspire us to keep making each gift feel special! Best wishes, Tom

Posted 8 months ago

“Always amazing value and gorgeous flowers.”

Helpful Report

Posted 8 months ago

Hello Karen, Thank you for your wonderful 5-star review! We’re thrilled that you find our flowers both gorgeous and a fantastic value. Your support means so much to us! Warmest wishes, Rosie

Posted 8 months ago

“Paid 40£ for this shocking bouquet and complained about it and management team said it is of good quality.. 😂😂😂😂😂”

Helpful Report

Posted 8 months ago

Hello, We’re really sorry to hear that you were disappointed with your bouquet. Your feedback is important to us, and we appreciate you reaching out. It’s our goal to provide quality products and excellent service, and we regret that we fell short in your case. Thank you for sharing your thoughts with us. Warm regards, Team Prestige Flowers

Posted 8 months ago

“Wish I had read the reviews first. Such an underwhelming bunch of flowers and nothing like the ones advertised on their website. Paid extra for large also, don’t look it. Jennifer from customer service couldn’t care less also after sending pictures, generic replies seems likely, probably from all the complaints they need to get through on emails. I would not waste your money.”

Helpful Report

Posted 8 months ago

Hello Michael, Thank you for sharing your thoughts with us. We're truly sorry to hear that your experience did not live up to your expectations, and we appreciate you bringing these concerns to our attention. It’s important to us that our customers are satisfied, and we regret that you felt our response was insufficient. Warm regards, Rosie

Posted 8 months ago

“Bought a couple bouquets from here for my girlfriend and they’ve all been perfect :) great quality and last pretty long”

Helpful Report

Posted 8 months ago

Hello Kyle, Thank you for your amazing 5-star review! We're so happy to hear that the bouquets for your girlfriend have been perfect and lasting. Your kind words truly brighten our day! Warm regards, Tom

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

Prestige Flowers Reviews

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