Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,738 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers I ordered looked lovely on your website the flowers my friend received were nothing like the ones I ordered apart from the colour”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your feedback with us. I'm genuinely sorry to hear that the flowers your friend received did not match the lovely ones you saw on our website, aside from the color. We strive to provide beautiful arrangements that meet our customers’ expectations, and it's disappointing to find out we didn't meet yours in this instance. Your concerns are important to us, and we will address them to enhance our services going forward. We appreciate your understanding and hope to have the chance to make it right in the future. Kind regards, Rosie

Posted 5 months ago

“I contacted them regarding my order as it was nothing like the picture on their website and got told there was nothing wrong with them”

Helpful Report

Posted 5 months ago

Hello, Thank you for reaching out and sharing your experience with us. I'm sorry to hear that the flowers you received weren't like what you saw on our website. We always aim to meet our customers' expectations, and it’s disappointing to learn that we didn’t achieve that this time. Your feedback is important, and we take these matters seriously to ensure we improve. I appreciate you taking the time to voice your concerns, and we hope to have another opportunity to serve you better in the future. Warm wishes, Rosie

Posted 5 months ago

“I contacted them regarding my order as it was nothing like the picture on their website and got told there was nothing wrong with them”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your concerns with us. I’m truly sorry to hear that your order did not resemble what was displayed on our website. We aim to create beautiful arrangements that meet our customers' expectations, and I regret that we didn’t accomplish that for you this time. Your feedback is very important to us and we will use it to guide improvements in our service. We truly appreciate you taking the time to let us know about your experience, and we hope to have the opportunity to better serve you in the future. Warm regards, Rosie

Posted 5 months ago

“This not look as I order for this money. Looks very poor very disappointed”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback with us. I’m really sorry to hear that the flowers didn’t meet your expectations this time. We strive to provide beautiful arrangements, and it’s disappointing to know that we missed the mark. Your feedback is important to us, and we will certainly take it into account as we work to improve our quality. We truly appreciate your honesty and hope to have another chance to serve you better in the future. Best wishes, Rosie

Posted 5 months ago

“I received a lovely bouquet of flowers from friends yesterday. Within hours 5 out of the 6 roses have dropped and beyond help. This bouquet was by no means cheap and I am really disappointed. This morning finds them in no better shape”

Helpful Report

Posted 5 months ago

Hello Mrs, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your recent experience with the bouquet. We strive to ensure that our flowers are delivered in perfect condition, and it’s disappointing to learn that this was not the case for you. Your satisfaction is very important to us, and I appreciate you bringing this to our attention. Please know that we will look into this matter further to improve our services going forward. Wishing you all the best, Rosie

Posted 5 months ago

“Absolutely raging, I ordered flowers to be delivered for a birthday today 5/07/25 paid £43.47 paid for next day delivery. Just got an email from Royal Mail saying they have the said parcel and delivery will be Tuesday 8th. That’s 4 days away the flowers will be dead!!! I am a florist with over 50yrs experience and trusted Prestige Flowers with my order but never again. 😡😡😡”

Helpful Report

Posted 5 months ago

Hello Eleanor, Thank you for your review. We apologize for any confusion caused by the tracking link. I can confirm that your order was delivered as requested on 05-07-2025. Kind regards, Rosie

Posted 5 months ago

“Absolutely terrible experience with Prestige Flowers. I ordered a £40 flower arrangement as a surprise anniversary gift to be delivered to my wife. Instead of ensuring proper delivery, they left it in a so-called “safe place” without confirming with anyone. My wife checked with the reception—no one received it, and there are no neighbours at that location. Prestige Flowers refuses to take responsibility and blames the courier, even though it’s their job to ensure safe and proper delivery of gifts, not just parcels. They clearly care more about taking your money than delivering the service they promise. They ruined a special anniversary moment and left me with nothing for £40. This was a complete waste of money and time. I will never use this company again and strongly advise others to avoid it—especially if you’re sending something that matters.”

Helpful Report

Posted 5 months ago

Hello Salman, Thank you for your review. We regret that the flower arrangement was not properly delivered for your anniversary, and we are sorry that this special moment was affected. We take your feedback seriously and will review our delivery process to prevent similar issues in the future. Kind regards, Tom

Posted 5 months ago

“I used to live In UK, but Now I am In Lithuania. But I still order flowers for my friends from Prestige flowers, Its so easy and I know that this company will do it perfect!”

Helpful Report

Posted 5 months ago

Hello Gintare! Thank you so much for your lovely 5-star review! We’re thrilled to hear that you continue to choose Prestige Flowers to send joy to your friends, even from afar. Your trust means the world to us, and we’re dedicated to providing the perfect service every time. We look forward to helping you spread more happiness in the future! Warm regards, Rosie

Posted 5 months ago

“I cannot complete my order. I have processed payment several times but then my order remains in my trolley with no way to send it. I then get a email to say item left in my trolley. This is an ongoing problem. Time to find an alternative supplier I think.”

Helpful Report

Posted 5 months ago

Hello, I’m really sorry to hear about the difficulties you’ve encountered while trying to place your order. We understand how frustrating it can be when technology doesn’t cooperate, and we appreciate you bringing this to our attention. We are working diligently to resolve such issues and ensure a smoother experience for our customers. Your feedback is vital for us to make those improvements, and I apologize for the inconvenience caused. Thank you for your understanding, and we hope to have the chance to serve you better in the future. Warm regards, Rosie

Posted 5 months ago

“I ordered 2 bushes of flowers 💐 both for special occasion birthdays, VIA Sendabloom and Groupon, went large with both and looks like I just have Standard sizes, I was Mortified when seeing them with my friends.... I've sent reviews on Trust pilot and Groupon.....Very Dissapointed, have had cheaper better bunches in supermarkets!!!”

Helpful Report

Posted 5 months ago

Hello Alison, Thank you for sharing your feedback with us. I'm truly sorry to hear that the flowers you received did not meet your expectations for such a special occasion. It’s disheartening to know that we missed the mark this time, especially when celebrating important birthdays. We strive to provide beautiful arrangements that reflect our customers’ needs, and your experience is important to us. I assure you that we will take your concerns seriously as we work to enhance our offerings. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Rosie

Posted 5 months ago

“Really great the flowers were delivered when they said they will be very happy”

Helpful Report

Posted 5 months ago

Hello Billy! Thank you so much for your fantastic 5-star review! We’re delighted to hear that your flowers were delivered on time and that you’re very happy with your order. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to serving you again in the future! Warm regards, Team Prestige Flowers

Posted 5 months ago

“Both times I’ve ordered flowers from Prestige Flowers it’s been great service and the recipients have told me how much they enjoyed the flowers”

Helpful Report

Posted 5 months ago

Hello Femi! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’ve enjoyed our service on two occasions and that the recipients loved their flowers. It’s always our goal to create beautiful experiences, and your feedback truly inspires us. We look forward to serving you again in the future! Warm regards, Team Prestige Flowers

Posted 5 months ago

“Very easy website with amazing customer service from Sarah, she was ever so helpful and resolved my issue within seconds.”

Helpful Report

Posted 5 months ago

Hello Neeta! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our website easy to use and that Sarah was able to assist you promptly. Exceptional customer service is what we strive for, and it’s great to know that we could help resolve your issue quickly. Your feedback is truly appreciated, and we look forward to serving you again soon! Warm regards, Team Prestige Flowers

Posted 5 months ago

“Absolutely disgraceful service. I ordered flowers from Prestige Flowers for a wake, and their website promised next-day delivery. It’s now three days later, and the flowers still haven’t arrived. The funeral is tomorrow, and this was meant to be a final gesture of respect — now completely ruined. This wasn’t a gift or a casual order. It was for a deeply emotional, time-sensitive event, and Prestige Flowers failed completely. No proper communication, no accountability, and clearly no urgency. If you can’t deliver on your promises — especially for something as important as a wake — you shouldn’t be offering next-day delivery at all. I’ll never use Prestige Flowers again, and I’d strongly advise others not to trust them for anything important.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom

Posted 5 months ago

“Absolutely Stunning – My Go-To for Flowers! This is my second time buying from them, and once again, they completely blew me away. The flowers were fresh, beautifully arranged, and delivered with care. You can tell they put love into every bouquet. Highly recommend!”

Prestige Flowers 5 star review on 3rd July 2025

Helpful Report

Posted 5 months ago

Hello! Thank you so much for your amazing 5-star review! We’re absolutely thrilled to hear that you've chosen us again and that we were able to exceed your expectations. It truly warms our hearts to know that you appreciate the care and love that goes into every bouquet. Your recommendation means the world to us, and we can’t wait to serve you again soon! Warm regards, Katie

Posted 5 months ago

“Really disappointed with the £50 flowers I purchased for a work colleague. I selected the larger size and they looked very sparse. They certainly weren’t worth the price and I felt embarrassed when she sent me a picture.”

Helpful Report

Posted 5 months ago

Hello Ashleigh, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Katie

Posted 5 months ago

“Ordered Large Bouquet, plus card and Cake for next day delivery for a specialbirthday, they arrived 2 days late and the flowers were already wilting, plus cake inedible.Only compensation was £5 for late delivery, which didn't help the upset on our special day.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom

Posted 5 months ago

“Very easy website to navigate, found exactly what I was looking for, quick and easy service and great delivery”

Helpful Report

Posted 5 months ago

Hello Craven Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our website easy to navigate and enjoyed our quick service and reliable delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Warm regards, Katie

Posted 5 months ago

“A Sunflower plant that was gifted to me by my cousin for my birthday. It was beautiful when it arrived, but within 48 hours the leaves had started to curl up and the flower was dying off. I made sure the soil was damp and moved it to the kitchen windowsill, but it has continued to die off, with the buds turning brown as well. Within 9 days it looked pretty sad. I didn't want to mention this to my cousin, so contacted Prestige Flowers direct, but was told my concerns should have been raised within 3 days of delivery... Also the marketing photo makes the plant look much larger then it is. That's an observation after looking at the website to find details in order to contact customer support. And I cannot upload photos to support my review.”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear about your experience with the sunflower plant. It’s disappointing to know that it didn’t thrive as expected, especially coming from a thoughtful gift. We appreciate you sharing your concerns with us, and we understand how frustrating it must be when a special gift doesn’t meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Team Prestige Flowers

Posted 5 months ago

“Please make it clear that the ‘reward’ of £7.50 can only be used on orders over £30 and NOT AT ALL if you pay with PayPal. Your response to my call was pathetic - it’s how you handle customer complaints that is important. It needs improvement”

Helpful Report

Posted 5 months ago

Hello Mrs F, Thank you for your feedback. We're sorry to hear that your experience regarding the reward system and customer support did not meet your expectations. We appreciate you highlighting the specific limitations on the reward usage, and we will ensure our communication is clearer in the future. We're also taking your comments about our customer service seriously and will work to improve our responses to complaints. Your feedback is invaluable to us, and we genuinely appreciate your insights. Warm regards, Katie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,738 reviews