Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,234 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bouquet was one of three all to be delivered on Saturday 22 February but one was then scheduled for the following day - this was embarrassing as I wanted to them all to receive same day. Makes me question reliability and I now worry about quality. Disappointed with service”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear about the scheduling issue with your delivery. We understand how important it is for flowers to arrive on the same day, especially for special occasions, and it’s disappointing that we did not fulfill that expectation. Your concerns regarding the reliability and quality of our service are noted, and we will take your feedback seriously to enhance our processes. If you have any concerns or issues, please contact our customer service team at enquiries@prestigeflowers.co.uk with your order details, and they will be happy to assist you. Kind regards, Tom

Posted 1 year ago

“I have allways had such a great service from prestige flowers ive been using this company for many years the flowers are jyst stuning and last so long and ive recomend them to all my friends and family”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Thank you for your wonderful 5-star review! We're thrilled to hear that you've been enjoying our service for so many years and that you find our flowers stunning and long-lasting. We really appreciate your recommendation. Best wishes, Rosie

Posted 1 year ago

“Terrible Service – Missed Delivery on Special Occasion I selected a nominated delivery date of Saturday, yet the flowers still haven’t been received by the recipient. The tracking information shows them as "in transit," even though they were supposed to be delivered already. This is completely unacceptable, especially for a time-sensitive gift. If you can’t deliver on the date promised, don’t offer the option in the first place! I paid for a specific day, and now the moment is ruined. Avoid this company if you actually want your flowers to arrive on time!”

Helpful Report

Posted 1 year ago

Hello Delia, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the missed delivery on such a special occasion. We understand how important it is for gifts to arrive on time, and it’s disheartening to hear that we did not meet that expectation. Your comments will be taken seriously, and we will review our processes to prevent similar issues in the future. We understand your frustration and appreciate you bringing this to our attention. Best regards, Tom

Posted 1 year ago

“The website is very helpful and has an efficient online ordering process.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website helpful and enjoyed the efficient online ordering process. Your satisfaction is our top priority! Best wishes, Rosie

Posted 1 year ago

“Delivery was very good and on time for Valentines Day. However, quality of the flowers was very disappointing. Roses very droopy, half the lilies didn't open and they only lasted a couple of days. Won't be using Prestige Flowers again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're glad to hear that the delivery was timely, especially for such a special occasion like Valentine’s Day. However, we’re truly sorry that the quality of the flowers did not meet your expectations. We aim to provide vibrant and fresh arrangements, and it’s disheartening to learn that we fell short in this instance. Your feedback is invaluable to us, and we will certainly discuss it with our team to improve upon our quality assurance. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Tom

Posted 1 year ago

“Always excellent flowers and gifts, always on time and always secure service. Top rated.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your wonderful 5-star review! We're thrilled to hear that you consistently find our flowers and gifts to be excellent, and that our service is reliable. Best wishes, Rosie

Posted 1 year ago

“Very disappointed in the flowers I ordered and had delivered they don't look anything like the flowers I picked.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We're sorry to hear that the flowers you received did not match your expectations. We strive to provide arrangements that reflect the selections made by our customers, and it’s disappointing to learn we fell short in your case. We appreciate your comments and will address them with our team to ensure improvements moving forward. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Please also include some images of the bouquet with your email. Kind regards, Tom

Posted 1 year ago

“Avoid at all costs. Ordered £86 worth of valentines flowers and gifts. Delivered to someone apparently a neighbour. Signed for by an unknown name no photo of doorway. And not at the neighbours it was supposedly delivered too. Refused a refund even though I did not sign for it and was not delivered. Ruined Valentine’s Day for my fiancée. Lost £86 for nothing. Absolutely abysmal service, no customer service or apology. Disgusting. Never ordering from here again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. We sincerely apologise for the experience you’ve described, especially given the significance of Valentine’s Day. It’s disappointing to hear that the delivery did not go as expected, and we completely understand your frustration surrounding the lack of communication and support. Please know that we take these matters seriously, and your feedback will be addressed with our delivery and customer service teams. We aim to provide a positive experience for all our customers, and we regret that we fell short in your case. If you would like further assistance, we encourage you to reach out to our customer service team directly as they can provide more clarification and support regarding your order. Please include 'REVIEW' in the subject line. Warm regards, Tom

Posted 1 year ago

“The flowers my wife received were of poor quality and limp. Two were broken and customers services said they were satisfied they were ok. They highlighted that they preferred to send flowers that were still buds as an excuse. Only one was still a bud. Very disappointed and would not recommend. No help from customer services: The reply I got from them Hello Ian Thank you for your email and for providing us with the pictures. Upon reviewing the photographs with our Florist Manager, we have confirmed that the bouquet you received is of good quality and is the correct size as ordered. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. If you require any further assistance or have any additional concerns, please do not hesitate to let us know. We are here to help. ---------- Warm Regards, Kyle.k”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience and understand your frustration. It’s disappointing to learn that the flowers didn’t meet your expectations, especially when it comes to quality. We always aim to send flowers in the best condition possible, and we apologise that this was not the case for you. Regarding the bud explanation, we typically send flowers in bud form to ensure they last longer, but we understand how this can be disappointing if it isn't clear at the time of purchase. We regret that you didn’t feel fully supported by our customer service team, and we’ll be sure to pass your feedback along to ensure better communication going forward. Warm regards, Tom

Posted 1 year ago

“If 0 stars was an option I would’ve gone for it. Ordered £60 worth of flowers for Valentine’s Day expecting a good quality , good sized delivery. They arrived looking like they’d been run over and about half the flowers already looked dead. To make matters worse, I was essentially told by the customer service team that I was wrong, the flowers were of good quality and that they were the correct size. They also told me that I had to follow the feeding instructions and that they bouquet would be fine in 3 days. To my surprise the feeding guide did not involve magic beans or a defibrillator as that would’ve been the only way to resuscitate the dead flowers. The customer service team have been shocking, and I will certainly be in no rush to order again. Petrol station flowers for florist money”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about your experience with your Valentine’s bouquet. It’s frustrating when quality doesn’t meet expectations, especially for such a special occasion. I want to assure you that we take customer feedback seriously, and your comments regarding the quality and the response from our customer service team will be taken on board as we strive to improve. While our goal is to provide a satisfactory dining experience, it’s clear we fell short this time. Best wishes, Tom

Posted 1 year ago

“Says next day delivery not next day ordered Thursday won’t come Intill Monday by that time quality will be poor. Used before but won’t be using again!”

Helpful Report

Posted 1 year ago

Hello Kierran, Thank you for your review. I’m genuinely sorry to hear about the inconvenience you experienced with your order. It’s frustrating when expectations aren’t met, especially concerning delivery times. We strive to ensure prompt service but occasionally face unforeseen delays. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“The order was received on time; however, the flowers received were different and less from the pictures, the card without an envelope, and the wet, mixed with varieties of advert slips. It was not what was expected, like the previous orders.”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing your concerns to our attention. I’m sorry to hear that the flowers you received did not meet the expectations set by your previous orders. We strive to ensure that our deliveries always reflect the quality we promise. Your feedback regarding the card and packaging is also noted. We take all comments seriously as they help us improve our service. If possible, please email a bird's-eye view image to our customer service team at enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. This will help us look into the issue for you. Best wishes, Katie

Posted 1 year ago

“it was supposed to be a bouquet for my wife for Valentine's Day. it was supposed to be bigger but unfortunately it wasn't. it came a day later. customer service put me off with their answers. they didn't take responsibility for the delay and incorrect sending of my order. please be careful the company is not trustworthy”

Helpful Report

Posted 1 year ago

Hello Grzegorz, I'm truly sorry to hear that your experience with us was not as expected, especially for such a special occasion as Valentine's Day. I understand how important it is to receive items on time and in the right condition. We appreciate you sharing your concerns about delivery and customer service. We aim to take responsibility for any issues and make things right whenever possible. Your feedback will help us improve our processes. Best wishes, Katie

Posted 1 year ago

“Not impressed at all with the Bouquet received. The first picture is what you see on the website. The second is after delivery and the third is after 7 days. When they say “less is more” that really applies to my order. I will not use Prestige Flowers ever again and do not recommend them. This is their response to my complaint: Thank you for your email and for providing us with the pictures. Upon reviewing the photographs with our Florist Manager, we have confirmed that the bouquet you received is of good quality and is the correct size as ordered. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. If you require any further assistance or have any additional concerns, please do not hesitate to let us know. We are here to help.”

Helpful Report

Posted 1 year ago

Hello Mark, I’m sorry to hear that your experience with the bouquet did not meet your expectations. I understand how disappointing it can be when an order doesn’t match what you envisioned. We appreciate your feedback regarding the bouquet's appearance and confirm that the flowers were intended to arrive in bud form to ensure they bloom beautifully over time. Our goal is always to provide the freshest arrangements that grow more lovely with each passing day. I have located your order and can see that a replacement bouquet was arranged. Best wishes, Katie

Posted 1 year ago

“The flowers were beautiful”

Helpful Report

Posted 1 year ago

Hello Dylan, Thank you for your wonderful 5-star review! We're thrilled to hear that you found the flowers beautiful. Best wishes, Rosie

Posted 1 year ago

“Easy to use website & great choice of items”

Helpful Report

Posted 1 year ago

Hello Kaya, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use and enjoyed the great choice of items available. Best wishes, Rosie

Posted 1 year ago

“Website not working properly. Have gone through process of trying to place order twice. Giving up now.”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear that you're having trouble with our website while trying to place an order. I understand how frustrating it can be when technology doesn't cooperate. We're currently looking into the issues you've mentioned to improve the user experience. If you still encounter problems, please don’t hesitate to reach out to our customer service team for help. Best wishes, Katie

Posted 1 year ago

“The one star may be harsh on the product but we can't establish this due to the fact they haven't been delivered. My rating is due to the delivery provider used for the order. Having ordered a 92nd Birthday bouquet, cake, jellies and vase for my Mum 11 days ahead, I was confident they would arrive today. Royal Mail tracking showed they were at the local sorting office (2 miles away) at 6:58am and were ready for delivery. The first tracking alert said a lunch time delivery, however this time passed and an email informed us it would now be between 5pm and 7:30pm. This time has now passed and I am really disappointed in the service. Trying to explain to my Mum we didn't forget your 92nd birthday is not something I enjoy having to do. I understand this is Royal Mail delivering your product, but I'm feeding back to say perhaps you should look at alternative delivery solutions. I'm extremely disappointed in the delivery service and will probably look elsewhere in future. 😞”

Helpful Report

Posted 1 year ago

Hello Mick, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delivery issues you faced. It is disappointing when something as special as a birthday celebration isn’t seamless, and I can understand how frustrating it must have been to explain the situation to your Mum. While we rely on our delivery partners to ensure timely arrivals, your feedback is invaluable, and we will certainly consider it as we explore alternative options. I can see that your order was delivered later in the day. Best wishes, Katie

Posted 1 year ago

“Flowers were lovely on arrival but did not last more than 3 days before wilting. Very disappointed!”

Helpful Report

Posted 1 year ago

Hello Fabio, Thank you for sharing your thoughts with us. I’m glad to hear that you loved the flowers upon arrival, but I’m genuinely sorry to hear they didn’t last as long as expected. We strive for quality, and it’s disappointing when our blooms don’t meet that standard. If possible, please email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kindly include time-stamped images of the bouquet, and we will be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“I can't get past completing the payment details so that I can order the flowers ?????”

Helpful Report

Posted 1 year ago

Hello, I’m sorry to hear about the issues you're facing with the payment process. It can be really frustrating when things don’t go smoothly, especially when you’re trying to place an order. I assure you that we're looking into this problem to make your experience better. If you continue to encounter difficulties, please reach out to our customer service team for assistance. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,234 reviews