Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,103 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,103 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ruined valentines 18.30 and order has still not arrived. Very disappointed and my partner was upset. Will in future not use this service”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your Valentine's experience was disrupted by the delivery issues you've encountered. It's understandably disappointing when things don't go as planned, especially on such an important day. I have located your order and can see that this was delivered yesterday. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Katie

Posted 1 year ago

“Nothing like the picture, was about a 10-15 pound bunch from your local shop not a florist quality at all but definitely a florist price! Not worth the money at all £45 disappointing”

Helpful Report

Posted 1 year ago

Hello Graham, Thank you for your review and for sharing your feedback with us. I sincerely apologise that the bouquet you received did not meet your expectations. It’s always our aim to deliver beautiful, high-quality arrangements, and it’s disappointing to hear that we fell short this time. If not done already, please send our team some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“I recently purchased the Wild and Wonderful Bouquet. The quality and density of the flowers did not look as was advertised on the website. I was also particularly disappointed with the customer service. Although I do appreciate how quick Prestige replyed to my queries, they didn't want to support or listen to anything I wanted to say about the quality and density of flowers being subpar. There was also plant/stems missing-the light green thalaspi plant/stem to be exact. I ended up having to raise a dispute with Paypal. Fortunately Paypal were able to give me some form of compensation via a voucher, as Prestige refused to acknowledge or compensate their lack of quality. Prestige's Ethos clearly states that for years they have dedicated themselves to "ethical practices, creating stunning bouquets that are not only extraordinary...." Yet they failed to provide me with an "extraordinary" bouquet of flowers and a reasonable service in this instance. For a company that has won awards, my experience with them has been unexpected, patronising and disappointing. Would definitely not recommend them.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience did not meet the expectations we strive for at Prestige Flowers. It's disappointing to learn that the quality of the bouquet fell short and you felt that your concerns were not adequately addressed by our team. We value all customer input and it’s disheartening to know you felt unheard. I sincerely apologise for any frustration this caused you. Your experience is important to us and we are continually working to improve our service. Best wishes, Katie

Posted 1 year ago

“I don’t even give you that star. We are a disgrace! I am in NZ and trusted you to send them on time. My partner is separated physically from me by distance. She was expecting these, I wanted them to cheer her up. Badly let down. No service, pathetic!”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for taking the time to leave a review. I sincerely apologise for the disappointment you’ve experienced with our service. We understand how significant it is to deliver flowers on time, especially when wanting to cheer someone up from a distance. We appreciate your feedback, and I assure you that it will be taken seriously as we strive to improve our service. Our customer service team have responded to your email this morning. Best wishes, Tom

Posted 1 year ago

“Hi ordered for delivery today and still haven't received if not delivered today I will be looking for a full refund”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for bringing this to our attention. I’m really sorry to hear that your order has not been delivered as expected. I can see that this was delivered later in the evening. Our customer service team has responded to your email this morning. Best wishes, Tom

Posted 1 year ago

“I paid extra for flowers to be delivered by 1pm. I arrived at 1.30pm, flowers were not there so I had to buy other flowers to not arrive empty handed on Valentines day. Flowers arrived at 2.30pm. Why have a promise for delivery before 1pm if you don't deliver before 1pm. Just don't do it, take less money, don't overpromise and underdeliver, take less but that way you will be on time.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your flowers arrived later than expected on such an important day. We understand how crucial timely delivery is, particularly for occasions like Valentine's Day. We appreciate your input regarding our delivery promises and will take it into serious consideration as we continually strive to improve our service standards. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“Bouquet is very disappointing considering it’s supposed to be a medium and not a SMALL”

Helpful Report

Posted 1 year ago

Hello Roy, Thank you for your feedback. We're truly sorry to hear that the bouquet you received did not meet your expectations, especially regarding its size. We strive to provide accurate representations, and it’s disappointing to know we fell short this time. From the photo provided, we can see that the correct number of stems has been received for the medium size. Best wishes, Rosie

Posted 1 year ago

“Don’t bother, you might aswell nip to the garage a grab the bottom shelf for a fiver. Completely underwhelming and tiny bunch of flowers for £35. Roses are half dead. As far from the advertisement as you can get. Extremely disappointed especially on Valentine’s Day. Customer service is non existent outside 9-5”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your recent experience with the flowers you received. It’s disappointing to know that they didn’t meet your expectations, particularly on such an important occasion like Valentine’s Day. I appreciate you taking the time to share your thoughts with us, and I welcome the opportunity to improve. We strive for quality and great service, and it appears we fell short this time. Best wishes, Rosie

Posted 1 year ago

“Received valentine bouquet today. Same as last year absolutely disgusting I don't have the heart to tell my partner. Just about dead roses and pathetic lillys. Don't buy from these rob dogs. Just because you don't see before you buy doesn't mean you can send absolute shit out. I want an explanation Conveniently I can't upload my pictures to show the absolutely disgusting show I have been delivered today And I can't give the email address of the person who bought them I don't need him to know”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your experience with the bouquet delivered this year. It's disappointing to know that we have let you down, especially on such an important occasion. We always strive to offer quality blooms and it’s clear that we fell short this time. Our team have reached out via email. Best wishes, Rosie

Posted 1 year ago

“I placed an order for it to be delivered on Valentine’s Day for my partner but nothing has come and I’ve tried ringing several times during the week and no response”

Helpful Report

Posted 1 year ago

“I ordered 2 sets of flowers for Valentines Day and guess what, they haven't been delivered. I am so gutted. These were order and paid for in advance on 03/02/25 so not only did this company have my money in advance, but they didn't deliver on time. Tried calling the at 4.45pm (website advertises 9am-5pm) and all I got was answering machine that they are closed. Absolutely useless! Never ever bothered to write any reviews for anything but I am so incensed, that for the first time I decided to make the effort. PLEASE, PLEASE, PLEASE if anyone s thinking of ordering flowers from this company, then please think again. I don't care about the money lost but think of my poor wife and daughter who are probably thinking what kind of a father or husband am I?”

Helpful Report

Posted 1 year ago

Hello Kamal, Thank you for taking the time to leave a review. I have reviewed both orders and tracking links and can see both orders were delivered yesterday. One at 10:52 am and the other at 2:11 pm. I am very sorry that you were unable to reach our team yesterday. I can see that a member of our customer service team has reached out this morning. Best wishes, Katie

Posted 1 year ago

“Very good service, delivered next day as promised, a little underwhelmed by what arrived compared to the picture online, seems extremely expensive for what actually turned up. Other half was happy with them, but i think a more accurate description of what to expect would be better.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. I’m glad to hear that the delivery was prompt and that your other half was happy with the flowers. However, I’m sorry to learn that the product did not fully meet your expectations based on the online presentation. We appreciate your feedback regarding the accuracy of our descriptions, and I assure you that we’ll take it into consideration as we continually strive to improve our service. Best wishes, Katie

Posted 1 year ago

“I ordered a bouquet for Valentines day and it hasn't arrived. The customer support line for both phone and online list chat was closed at 16:30 when on their website it's advertised open between 9-5pm. Awful service”

Helpful Report

Posted 1 year ago

Hello Victor, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive as expected and that you faced difficulty reaching our customer support. This is not the experience we aim to provide, and I understand how frustrating this situation must be. I have checked the tracking on your order and can confirm this was delivered yesterday as requested. Best wishes, Tom

Posted 1 year ago

“i ordered valentines large grandeur love bouquet and the roses are wilting and look half dead i am not impressed after spending over 65 pounds on these,very very disappointing i will not be ordering from prestige again if this is the quality of flowers you are sending out to customers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're truly sorry to hear that the bouquet you received did not meet your expectations. We strive to provide our customers with the highest quality flowers, and it’s disappointing to learn that we fell short in this instance. I have located your order and can see you are in contact with our customer service team. We hope that this can be resolved! Best wishes, Tom

Posted 1 year ago

“A lovely bunch of flowers but I paid £50 For flowers and a candle the candle is a small one and the flowers I thought were going to be bigger not that small!!”

Helpful Report

Posted 1 year ago

Hello Luke, Thank you for taking the time to share your feedback. We're pleased to hear you liked the flowers, but we're genuinely sorry to learn that the size and the candle did not meet your expectations. Our goal is to provide high-quality products that delight our customers, and it seems we missed the mark this time. We appreciate your comments and will take them into consideration for future improvements. If you have any images, please send them to our team at enquiries@prestigeflowers.co.uk and we would be happy to look into this for you. Best wishes, Tom

Posted 1 year ago

“Embarrassingly bad. Bought flowers for my wife for Valentine’s Day and wish I hadn’t. What has been delivered is a joke, total misrepresentation in the images online. No agents available to talk to to rectify, presumably because they’re dealing with other complaints. Avoid”

Helpful Report

Posted 1 year ago

Hello Rich, I’m genuinely sorry to hear about your experience and understand your frustration. It’s disappointing when expectations aren’t met, especially for a special occasion like Valentine’s Day. I assure you that your feedback is crucial to us and will help us make necessary improvements. Please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to help. Best wishes, Katie

Posted 1 year ago

“Ordered a large bouquet from prestige flowers & the bouquet my wife received was absolutely pitiful. Will never use this company again”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that the bouquet did not meet your expectations. We always aim to provide beautiful arrangements and it’s disheartening to learn that this experience fell short. Your feedback is invaluable, and I assure you it will help us improve our services. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“Absolutely shocking company. Bought some flowers for valentines on Monday and when I go to check if they’ve been delivered for today I can’t login to my account or phone up as it says the lines aren’t open??? They say the lines are open 9-5pm Monday to Friday? It’s 4pm Friday and it’s saying they are closed? What a waste of money. I want a refund straight away. Unless someone can provide me with something saying they’ve been delivered or are out for delivery. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 1 year ago

Hello Fin, Thank you for sharing your feedback, and I sincerely apologise for the issues you've encountered. I completely understand how frustrating it is when you're unable to log in or reach us. Your experience is not what we strive for at Prestige Flowers. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“Paid close to £40 for a bouquet of flowers. Looks nothing like the photos. Arrived late. Flowers are already blackening and some arrived damaged and even had stalks with no flower. Definitely not worth the money. Absolutely con. Supermarket flowers look better.”

Helpful Report

Posted 1 year ago

Hello James, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your bouquet did not meet your expectations and that it arrived late. We take great pride in our products and your experience is not reflective of our standard. Your comments regarding the quality of the flowers and their condition upon arrival are concerning, and we appreciate you bringing this to our attention. We will investigate this matter further with our team to ensure improvements are made. If you have the opportunity, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist you further. Warm regards, Ellie

Posted 1 year ago

“Didn’t even come got scammed”

Helpful Report

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,103 reviews