Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,774 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Should have read the reviews before ordering.. Ordered on the 4 Jan for Delivery 10 Jan.. Not received.... Turned up late next day box was wet card inside had perished... Asked for a refund.. Not our fault... 3rd party courier they have no control over apparently.. Complete waste of time and effort Will not make the same mistake again!”

Helpful Report

Posted 1 year ago

Hello Scott, Thank you for your review. We are very sorry to hear about your disappointing experience. Your order and its timely, quality delivery are extremely important to us, and we regret that we fell short on this occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 1 year ago

“Not happy at all with this florist I placed an order online and paid over £30 for flowers to be delivered to a friend after losing her mum and I could have bought a better bunch of flowers for half the price from the supermarket”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I'm genuinely sorry to hear that the flowers you received did not meet your expectations, especially during such a sensitive time for your friend. We understand how important it is to convey care and support in moments like these, and it’s disheartening to hear that you felt let down by your order. Your feedback is invaluable, and we will certainly take it into account as we work to improve our service and offerings. I have reached out via email. Warm regards, Ellie

Posted 1 year ago

“Expectation and reality… Absolutely terrible I was confused when my sister send me a picture I have to double check if this 100% was from me 😐 Never again!!!”

Helpful Report

Posted 1 year ago

Hello Julija, Thank you for your honest feedback. I'm truly sorry to hear that what you received did not match your expectations. It must have been very disappointing to see a bouquet that didn't reflect your intent. We always aim to provide a satisfying experience, and I regret that we didn't deliver on that with your order. Your comments will definitely be taken into account as we strive to improve. Warm regards, Katie

Posted 1 year ago

“Ordered a flower set worth £85 and what was delivered was more than disappointing! My mother adores flowers so saw the huge bouquet and was happy thinking my mother would love them. Once delivered, she sent me a picture and the bouquet was less than half the size of what was advertised! I could have got the same size bunch of flowers from any supermarket for less than £30! So disappointing! For £85 I was expecting about more flowers!”

Helpful Report

Posted 1 year ago

Hello Rabia, Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience with your recent order. We understand how important it is to send a beautiful bouquet, especially for someone who loves flowers. It's disheartening to know that what was received did not match your expectations or the value of your purchase. Your comments regarding size and presentation are noted, and we will certainly use your feedback to review our offerings. We strive to provide a high-quality experience, and I sincerely regret that we missed the mark this time. Warm regards, Katie

Posted 1 year ago

“Terrible delivery service. They just ruined the purpose of the purchase which did not come cheap. Will never use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience with our delivery service. We understand how important timely and reliable delivery is, especially when it comes to meaningful gifts, and we deeply regret that we failed to meet your expectations. I have checked the tracking and can see that this was attempted as requested. Warm regards, Katie

Posted 1 year ago

“Wow, what a lot of bad/poor reviews! Wish I had looked at reviews first However, my gripe is that I ordered an almost £100 bouquet of flowers and what was delivered was most certainly not reflective of that! Contacted customer service and quite honestly they don't care. Their response was that they delivered what was considered consistent with the bouquet purchased. It was consistent with a £25 bouquet purchased in a supermarket. I could have purchased better. They seem to have a template to preach from as I couldn't quite get across it wasn't the quality of the flowers but the size of the bouquet In the interest of customer service and boosting their business you would think they would want to be competitive and want to help their customers but clearly not The pictures I've attached are the £96 bouquet purchased I will give this company a wide berth for any future orders.”

Helpful Report

Posted 1 year ago

Hello Julia, Thank you for sharing your feedback. I am truly sorry to hear that your experience with us did not meet your expectations. We completely understand how frustrating it must be to order a high-value bouquet and receive something that falls short of what you anticipated. We sincerely appreciate your feedback, and we will use it to improve both our products and our customer service moving forward. Again, we are sorry that we let you down. Warm regards, Katie

Posted 1 year ago

“Disappointed. They sent a small bouquet instead of a medium. Gave me a credit for the differnce, but that doesn't help when it's a giift to someone else. I also think it should be a refund. Be aware it is also not sent as a bouquet, just loose flowers in a box.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the bouquet you received was not as expected. We understand how disappointing it can be when a gift doesn't meet the intended quality or presentation, and we sincerely apologise for any inconvenience this caused. I also understand that receiving a credit doesn’t help when it’s a gift for someone else. We aim to provide the best possible experience, and your feedback regarding the presentation of the flowers being sent loose in a box is invaluable. This is certainly not the standard we aim for. Warm regards, Katie

Posted 1 year ago

“The bouquet of flowers I ordered (January Bouquet) looked beautiful in the advert online and the description was of a lovely arrangement of flowers. However, what arrived was not anywhere near comparable. Overall very disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that your experience did not live up to the expectations set by our online representation. It’s disappointing to learn that the bouquet you received did not align with what you anticipated. Your feedback is invaluable and helps us strive for better. We want every customer to be delighted with their order, and it’s clear we fell short in your case. Best wishes, Katie

Posted 1 year ago

“Great selection. Easy to use website.”

Helpful Report

Posted 1 year ago

Hello Sheila, Thank you for your amazing 5-star review! We're delighted to hear that you found our selection great and our website easy to use. Your experience is important to us, and we’re always striving to make shopping with us as seamless as possible. We can’t wait to help you with your next floral order! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Royal Mail took too long to deliver ,called prestige flowers ,new beautiful bunch resent next day without hesitation, will continue to use for special occasions ,thanks again for prompt response”

Helpful Report

Posted 1 year ago

Hello Sharon, Thank you for your wonderful 5-star review! We’re so glad to hear that our team was able to promptly address the delivery issue and send you a beautiful bunch the very next day. Your trust in us for your special occasions means the world to our team. We're excited to continue providing you with exceptional service and stunning flowers in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“I have ordered from the company previously, no problems. This time I ordered a belated birthday bouquet. The order was placed at 10.11 AM on 13th January 2024. As of 6.00 PM on 14th still no flowers. I called customer services in the afternoon and was assured they would be there by 6.00. What state are the flowers be in when. they are finally delivered. I would not use the company again. Avoid.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the disappointing experience you had with your recent order. It’s disheartening to hear that this time did not meet the standards you experienced previously. According to the tracking information, your order is scheduled for delivery today. The flowers are carefully packed with aqua packs and all the necessary nutrients to ensure their freshness during transit. However, if the flowers are not delivered in the condition you expect, please don’t hesitate to contact us at enquiries@prestigeflowers.co.uk. Include your order number and any relevant details, along with photos if possible, so we can investigate further and work towards resolving the matter for you. Best wishes, Katie

Posted 1 year ago

“Arrived 2 days late even when booked with plenty of notice and arrived half dead..”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay in your order and for any disappointment or inconvenience this may have caused. I am truly sorry to hear about the condition in which your flowers arrived. This is not the standard of quality we aim to deliver, and I understand how upsetting this must have been for you. To help us investigate this matter and work towards a resolution, could you please provide us with some images of the bouquet? Kindly send the photos, along with your order number, to enquiries@prestigeflowers.co.uk with 'REVIEW' included in the subject line. This will allow our team to review the issue in detail and take appropriate action to resolve it. Warm regards, Katie

Posted 1 year ago

“ADVICE from a sensible person to this company Prestige Flowers and potential customers. BEWARE! Extremely bad and poor service. I would strongly advise this company ensure all flower and plant order deliveries include a physical card that is easily read with the following words of caution: “To ensure ongoing helpful assistance, advice and support regarding possible issues with any of our plants/ flowers, our company suggests you take photographs for at least the first 3days after delivery. Photos to be taken only on a phone that gives ‘time stamped proof” as to when these photos were actually taken. Ensuring you do follow the above instructions should give you, (the customer and the very people we rely on to ensure our business can stay open and exist) the opportunity to send such photos over 3 days after delivery, (time stamped of course!) to us, should you experience any issues moving forward with your purchase, enabling our company to be obliged to look into your queries further. We would suggest even if there is ‘leaf dropping’ and/or ‘buds and stems withering’ during those first 3 days, please don’t ignore this by thinking it will all be ok, because VERY possibly things will become much worse by the time you reach just the 6th or 7th day after delivery . Good luck everyone. It’s been an exhausting experience for me today and am now stuck with an expensive plant that hasn’t lasted a week, that was originally a kind and expensive gift from a dear one 7 days ago. 🙏”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your detailed feedback. We sincerely apologise for the disappointing experience you’ve had. It’s disheartening to hear that the plant you received did not meet expectations, and we understand how frustrating this must have been, especially as it was a thoughtful gift. We appreciate your suggestions regarding improved communication and guidance for customers to help address potential issues early on. Ensuring the quality and longevity of our flowers and plants is a priority, and your feedback highlights areas where we can enhance our service. Warm regards, Katie

Posted 1 year ago

“Don't bother with this company 3 times I have had late flower deliveries now and the flowers arrive half dead, I will definitely not be using them again!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We sincerely apologise for the delay in delivery and any disappointment this may have caused. Due to the distance between the delivery address and our distribution centre, transit times can occasionally be longer, as noted on our website. I understand that our customer service team offered to send a replacement bouquet as a gesture of goodwill to address the situation. However, I see that this offer was declined. We truly value your feedback and are committed to improving our service. Please don’t hesitate to reach out if there’s anything further we can do to assist. Warm regards, Rosie

Posted 1 year ago

“My brother ordered flowers to be delivered to me on my birthday 6th January. The flowers were not delivered, after a few days he requested a refund which was refused, he was told it was up to me to request a refund from royal mail. How can a person being sent a surprise gift know the gift has not arrived? Today 14th January the flowers were delivered in a very poor state see photographs. This is appalling customer service and indeed a breach of the supply of goods and services act 1982,the sale and supply of goods act 1994 and the consumer right act of 2015. Under these laws my brother is entitled to a full refund and even compensation. No surprise there is a problem with uploading my photos to this review.”

Helpful Report

Posted 1 year ago

Hello Ann-Marie, Thank you for your review. We are truly sorry for the poor experience you and your brother have had with our service. This situation is far from the high standards we strive to maintain, and we deeply regret the frustration and disappointment caused. Flowers should always arrive on time and in excellent condition, especially for special occasions like a birthdays. We understand how upsetting it is that the delivery was both delayed and arrived in poor condition. Additionally, the response regarding your refund request was not handled appropriately, and we apologise for any inconvenience this caused. Warm regards, Rosie

Posted 1 year ago

“Like so many of the reviews here say, DO NOT BUY! I wish i had looked at reviews before ordering. I made the order saturday evening under the guide it was NEXT DAY delivery only to be told it will be delivered monday and when they did arrive the bloom is more foilage, VERYT little flower. The leaves are crispy on the ends and have curled. They sent a bunch of partly dead/dieing leafs on sticks and wilting/floppy roses. There are 4 roses and they all look as sorry for themselves as the last! This has been an outrage! I want my money back! DISGUSTING!!”

Helpful Report

Posted 1 year ago

Hello Tara, Thank you for your review. We’re truly sorry to hear about your disappointing experience. This is not the quality or service we aim to provide, and we deeply regret the condition of the flowers you received. Our goal is to ensure all orders are delivered in perfect condition and meet expectations. It’s clear we’ve fallen short in this instance, and we sincerely apologise for any frustration caused. I can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Rosie

Posted 1 year ago

“DO NOT USE!! purchased a bouquet of Roses and Lillys for a birthday and what I received was a scruffy bunch of flowers. I requested a refund and was told there's nothing wrong with them. The Roses were rotting the lillys were dying and for £30 I received 4 Roses and 3 Lillys! I will NEVER again and will make sure to tell all my family and friends as well a post on all social media sites just how bad this company are! O what a surprise I cannot upload any pictures!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We’re deeply sorry to hear that your experience fell short of expectations. Ensuring that our customers are delighted with their orders is our top priority, and we sincerely apologise for the condition of the flowers you received. This is not the level of quality or service we strive to provide, and we understand how disappointing this must have been for you. Regarding the size of the bouquet, we do note on our website that the medium-sized bouquet is the one displayed in the images. As you opted for the standard size, it does include fewer stems, which may explain the difference in appearance. Warm regards, Katie

Posted 1 year ago

“I placed an order with a delivery date for next day and now have received e-mail to say it will be Wednesday instead of the Tuesday as promised.”

Helpful Report

Posted 1 year ago

Hello Darran, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Terrible experience. Ordered a bouquet of flowers with a personalised card. Added the personalised card to the basket, paid for both card and flows and sent. Sent an email to the company to check that the card had been added and that they shouldn't send the flowers without the card. Turns out there was a technical error (which they won't admit to) and the flowers were sent without the card. Now someone whose husband has just died is going to receive a bunch of flowers without any note or explanation. I called them to try to resolve this or ask for a refund but they just blamed me for making the "error" on their website. I've just replicated the bug with another test order, and the custom card wasn't added to the basket, so I know it wasn't my fault. They have a 100% satisfaction guarantee, but this is a lie. "Occasionally, mistakes happen, and if our service falls short, we take it personally. While we're human and errors can occur, we strive to get things right the first time. Your satisfaction is crucial to us, and we appreciate your feedback to continually improve." They did nothing to try to help resolve this. Avoid.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We deeply regret the frustration and upset caused by your experience, especially given the sensitive nature of the occasion. We understand how important it was for the personalised card to be included. While technical errors are rare, we take your feedback seriously and will investigate the issue thoroughly to ensure this does not happen again. Our aim is always to provide a seamless experience, and it’s disappointing to learn we fell short in this instance. Warm regards, Rosie

Posted 1 year ago

“Ordered birthday flowers for a special friend, paid around £45 including delivery and extra £10 for large bouquet of flowers. Arrived in bad condition and some of the flowers were dead looking. Wrong flowers sent and wrong size. Really upset by this once I find out the flowers were awful looking. This was my first experience in buying from this company, never will recommend it. Wasted my money on rubbish. I wish I read all the reviews first.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience. This is not the standard we aim to deliver, and we understand how disappointing it must have been for you and your friend. Your feedback is invaluable in helping us improve, and we sincerely apologise for any upset caused. We will use this to feed back to the appropriate departments and improve our service going forward. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,774 reviews