Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,763 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered flowers at 11am on Saturday. Website stated "order by 2pm for delivery on Mothers Day". Not delivered. Just received email from Royal Mail that they will be delivered today, Monday. Why say they will be delivered on a Sunday and then use a service that does not operate on a Sunday? Won't be using again.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback, and I sincerely apologise for the inconvenience you've experienced with your order. It's unfortunate when our delivery service does not align with customer expectations—especially on such an important occasion like Mother's Day. I understand your frustration regarding the delivery timing and communication with Royal Mail. Please know that we do deliver on Sundays. However, delays out of our control can occur. I can see that our customer service team have replied to your email. Warm regards, Katie

Posted 9 months ago

“I ordered on 28/3 a Rose Medley for my Mother for Mothers Day to be delivered on 30/3. My mother did not receive it. I had no emails to say there were any problems. I am so upset and disappointed. My 87year old mother spent all day waiting for flowers that didn’t arrive. I have lost confidence in Prestige Flowers.”

Helpful Report

Posted 9 months ago

Hello, Thank you for reaching out and sharing your experience, and I'm truly sorry to hear about your mother's missed delivery on such a special occasion. It’s incredibly disappointing when expectations are not met, especially when waiting for a meaningful gift. I have checked your order and can see that the incorrect address was provided on the order. The address on the order is where it was sent to. We do rely on customers to provide us with the correct details when placing the order to ensure it is received by the intended recipient. If you haven’t already, please contact our customer support team via email at enquiries@prestigeflowers.co.uk so we can see how we can assist you further. Warm regards, Katie

Posted 9 months ago

“Let down after let down with this company. Bought flowers for Mothers Day the past 2 years and both times arrived days after. Really disappointing and wouldn’t recommend. Can’t be promoting ‘order your flowers for mothers day’ if your not delivering them til the next week. Obviously not a coincidence if this has happened 2 years in a row.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. I appreciate you sharing your experience, and I'm truly sorry to hear about the repeated issues you've encountered with our service. It’s incredibly disappointing to miss such a significant occasions, especially when it comes to something as special as Mother’s Day. Your feedback about the timing of deliveries is important to us, and we understand the frustration it causes. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 9 months ago

“Utterly useless, they accepted my order for a Mother's Day delivery but nothing was delivered.”

Helpful Report

Posted 9 months ago

Hello, I’m really sorry to hear about your experience and the issue with your Mother's Day delivery. We understand how important these occasions are, and it’s disappointing when we fail to meet expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 9 months ago

“Do not order from this company, the flowers do not get delivered”

Helpful Report

Posted 9 months ago

Hello Dawn, I'm very sorry to hear about your experience with the non-delivery of your flowers. I completely understand the frustration this situation has caused, as timely delivery is crucial for our customers. Please know that we take feedback like yours seriously and are committed to resolving these issues. If you could please email our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, it would help us investigate what went wrong and ensure this is addressed. Warm regards, Rosie

Posted 9 months ago

“I am very disappointed with this company. I ordered flowers for a special occasion, but they were not delivered on time. Despite my attempts to contact customer service, I received no helpful response. This ruined the surprise and caused a lot of frustration. I do not recommend this company and will not be ordering from them again.””

Helpful Report

Posted 9 months ago

Hello Danuta, I genuinely apologise for your disappointment with our service. It's completely understandable that a late delivery can ruin a special occasion, and I’m sorry to hear that you did not receive the assistance you needed from our customer service team. Your experience is not reflective of our standards. Thank you for your feedback. We will use this to improve our service going forward. Warm regards, Katie

Posted 9 months ago

“I sent flowers to my Mum in the UK from Australia, thank you so much, they arrived on the day, I had tracking information which gave peace of mind on the other side of the world. I couldn't be there but my gift was.”

Helpful Report

Posted 9 months ago

Hello Rachel! Thank you so much for your wonderful 5-star review! We're thrilled to hear that the flowers for your Mum arrived on time and that the tracking information provided you with peace of mind. It's heartwarming to know your thoughtful gift made its way across the world. We truly appreciate your support! Best wishes, Tom

Posted 9 months ago

“Flowers are usually lovely but for the second year running my order hasn’t reached my mum on Mother’s Day , arriving a day later !!”

Helpful Report

Posted 9 months ago

Hello Anita, Thank you for your feedback, and I sincerely apologise for the issues you've experienced with your Mother's Day order. It’s deeply disappointing to hear that your mum did not receive her flowers on time, especially on such a significant occasion. Please know that we take your concerns seriously. I have checked the tracking on your order and can see that delivery was attempted on the 30th, but there was no answer. Warm regards, Katie

Posted 9 months ago

“Failed to deliver”

Helpful Report

Posted 9 months ago

Hello, I’m very sorry to hear that your order failed to deliver as expected. This is not the level of service we strive to provide, and I understand how frustrating this must be for you. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can investigate and resolve this for you. Warm regards, Katie

Posted 9 months ago

“Fraudulent company, ordered Mother's Day flowers for delivery on 30/03 which never arrived, never got a tracking e-mail either, breach of trust and contract, do NOT entrust your special gesture to these jokers, will just make it look like YOU don't care instead”

Helpful Report

Posted 9 months ago

Hello Rob, I'm really sorry to hear about your experience with us, especially regarding the delivery of your Mother's Day flowers. It's understandable to feel frustrated when expectations aren't met, and I assure you that your concerns are taken seriously. I have located your order and can see that our customer service team has picked up your inquiry. We hope that this can be resolved. Warm regards, Katie

Posted 9 months ago

“first and last time to be ordering flowers from here. i ordered this as a gift for my mum for mothers day once the flowers had arrived, it seemed like someone ahd just purhchased a bunch of flowers from tescos and placed it in a box. its actually embarassing the price i paid for it was ridicilous compared to what i had received. as well as this, the picture are completely different to what i had received. i could have paid £10 for a similar bunch from my local store. i 100% wouldnt recommend and wouldnt be ordering here. i ordered based on the positive reviews but im not sure what went wrong with my order! its actually ridicilous and i will be complaining about this.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback, and I'm sincerely sorry to hear about your experience with the flowers you ordered. It's disheartening to receive a product that doesn't match what was expected, especially for such a special occasion like Mother's Day. Your concerns about quality and value are completely valid. I have located your order and can see that our customer service team is looking into this. We hope that this can be resolved. Warm regards, Rosie

Posted 9 months ago

“So easy online from start to finish . Everything just fell into place , no awkward or unnecessary questions, , my cousin who had just lost her mother was very emotional & delighted with her Prestige flower delivery ,, thank you , from Wendy x”

Helpful Report

Posted 9 months ago

Hello Wendy! Thank you for your heartfelt 5-star review! We’re so glad to hear that the online process was smooth and that your cousin appreciated her Prestige flower delivery during such a difficult time. It means a lot to us to be part of such meaningful moments. Sending you warm regards, Tom

Posted 9 months ago

“When placing an order with this company I got the option to get the flowers delivered Sunday which I had intended for Mothers Day. The flowers were in fact not delivered today which ruined my mother's, mother's day! I am so disappointed with this company as my question is why did they give the option to deliver on Sunday?! If I knew they were not going to be delivered today, I simply would not have ordered them!!”

Helpful Report

Posted 9 months ago

Hello, I’m very sorry to hear about your experience and the disappointment it caused on such a special day. We understand the importance of timely delivery for occasions like Mother's Day, and it's frustrating when things don't go as planned. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 9 months ago

“Difficult ordering process, unadvertised extra costs, and LATE DELIVERY!”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to leave your feedback, and I sincerely apologise for the difficulties you've encountered during the ordering process. It’s concerning to hear about the unadvertised extra costs and delays in delivery you experienced, as we aim to provide a seamless service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 9 months ago

“Mother’s Day flowers order has not arrived. Hate to think what state the flowers will actually be in if they actually arrive tomorrow. Other more clearly decent and ethical companies that I looked at would not accept orders (made clear on their websites) submitted over the weekend due to risk of not being able to deliver as promised. Prestige had no qualms about confirming my order and then failing to deliver. Disgrace of a company - just shows that it is much better to use a more local established business, even if you have to pay extra.”

Helpful Report

Posted 9 months ago

Hello Stephen, Thank you for sharing your concerns with us. I sincerely apologise for the inconvenience you've experienced regarding your Mother's Day flowers not arriving as expected. It's regrettable when we fail to meet our customers' expectations, and your feedback highlights areas we need to improve. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this has been delivered. Warm regards, Katie

Posted 9 months ago

“Am livid that an order placed at lunchtime Friday was not fulfilled for Mother’s Day. Had a very disappointed and upset mum. It’s ridiculous that this couldn’t have been delivered with a whole Friday afternoon or Saturday day to let me know if issues with my (very expensive) choice. Do better! (Order 8715504)”

Helpful Report

Posted 9 months ago

Hello, Thank you for reaching out to share your experience. I am truly sorry to hear that your order was not fulfilled in time for Mother’s Day, as I can only imagine how disappointing this must have been for both you and your mum. I appreciate your patience, and I can assure you that we take these matters seriously. I can see that our customer service team are looking into this. Warm regards, Katie

Posted 9 months ago

“I received a beautiful huge bunch of tulips and gypsophila from my son this morning via Prestige Flowers for Mother's Day. This is the second time I have received from them in last year. Flowers absolutely beautiful quality, so fresh and vibrant. All whole, no breakages at all and surrounded very classily with a matt white fluted cellophane. Boxed nicely and safely. They are perfect, really delighted! Thank you.”

Helpful Report

Posted 9 months ago

Hello Naomi! Thank you for your wonderful 5-star review! We’re thrilled to hear that you received a beautiful bunch of tulips and gypsophila for Mother's Day and that they met your expectations for quality and presentation. It's lovely to know that you have enjoyed our flowers before, and your continued support means the world to us. We truly appreciate your feedback and look forward to serving you again in the future! Best wishes, Tom

Posted 9 months ago

“Roses were past their best within 4 hours of receiving. One order I ordered for Mother’s Day has not arrived in time so very concerned about the state the bouquet will be in when it does finally arrive given that the one that did arrive had roses that have died”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the roses did not meet your expectations and that you have concerns about your upcoming order. Our goal is to provide our customers with high-quality flowers, and I understand how disappointing it must be to receive a bouquet that doesn’t last as it should. I have located your order and can see that our customer service team are awaiting images of the bouquet to look into this. Warm regards, Katie

Posted 9 months ago

“Mother’s Day bouquet, she still hasn’t received them, 9pm and so disappointed 🤦🏼‍♀️”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We're sorry to hear about the delivery issues and apologise for any disappointment caused on this special occasion. Upon checking the tracking, I can see that a delivery attempt was made on the 30th, but there was no answer. A second attempt was made today, and the delivery was successfully completed. Best wishes, Katie

Posted 9 months ago

“Just the worst. They delivered the most pathetic bunch of flowers to my mum on Mother’s Day. Absolutely nothing like what they advertised online and the flowers almost dead. Complained and was offered a £5 voucher (having spent £45). These guys are sharks”

Helpful Report

Posted 9 months ago

Hello, I'm truly sorry to hear about your recent experience with us. It’s heartbreaking when we don't meet your expectations, especially on such a meaningful occasion like Mother's Day. I understand how frustrating it must be to receive flowers that are not as advertised and in poor condition. I appreciate you bringing this to our attention, and I’ve noted your feedback regarding the voucher offered. Warm regards, Katie

Posted 9 months ago

Prestige Flowers is rated 4.4 based on 273,763 reviews