Name: Prestige Flowers
Rating: 4.42

“Always pleased with Prestige Flowers good selection of flowers and giftes”

Posted 1 year ago

Hello Rhoda! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re always pleased with our selection of flowers and gifts. It’s our pleasure to provide you with quality choices that bring joy to your occasions. Best wishes, Rosie

Posted 1 year ago

“Delivery arrived extremely damaged, most of the flowers broken. Water logged card. Customer service appalling!”

Helpful Report

Posted 1 year ago

Hello Hannah, Thank you for your feedback, and I'm truly sorry to hear about the condition in which your delivery arrived. We understand how important it is for flowers to be in perfect shape upon arrival, and we regret that we fell short in this instance. Our customer service team is here to assist, and I apologise if your experience was not up to standard. We are committed to improving our service, and your comments will be taken into account as we strive to do better. I can see that this is still being looked into. Best regards, Tom

Posted 1 year ago

“I ordered 2 bouquets of flowers for Mother's Day. One for my stepmother that arrived on time, the other for my mum did not. They eventually arrived on the Tuesday! I contacted Prestige and they replied with a series of generic emails and my issue has not been resolved. To add insult to injury I continue to receive advertisement emails from them every day. I would never order from them again.”

Helpful Report

Posted 1 year ago

Hello Helen, Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience you experienced with the delivery of your bouquets, especially on such an important occasion like Mother's Day. We understand how frustrating it is when expectations are not met. We aim to provide timely service and are truly sorry that one bouquet did not arrive as planned. Your comments about our customer service team have been noted, and we will work to ensure a more effective resolution process in the future. Best wishes, Tom

Posted 1 year ago

“My order was delivered correctly on the specified day and the recipient was delighted with their flowers. First time using Prestige Flowers and would definitely do so again in the future.”

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Posted 1 year ago

Hello James! Thank you for your fantastic 5-star review! We’re so happy to hear that your order was delivered on time and that the recipient loved their flowers. Best wishes, Rosie

Posted 1 year ago

“Wow !! I had some ocean lillies sent to me , which was so lovely. They are stunning , they smell incredible and honestly couldn't be more beautiful!! The smell fills the room & the size of the flowers are bigger than your hand . I would use this florist myself to send someone some flowers .”

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Posted 1 year ago

Hello Rebecca! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you loved the ocean lilies and that their beauty and fragrance have filled your room with joy. Best wishes, Rosie

Posted 1 year ago

“Beautiful flowers but completely wilted after 5 days, considering how much you pay I expected them to last longer, a supermarket bouquet bought three days before lasted longer. Was upset as they were a mother's day gift, very disappointed with the quality”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're pleased to hear that you found the flowers beautiful, but we're truly sorry to learn that they wilted sooner than expected. We understand how disappointing this must have been, especially for a meaningful occasion like Mother’s Day. We appreciate your comments regarding the longevity of the bouquet and will be sure to share them with our team for review. If possible, we kindly ask that you send us photos of the flowers, including time stamps, taken within three days of delivery. This will help us investigate the issue further. Please include ‘REVIEW’ in the subject line when you email us. Best regards, Rosie

Posted 1 year ago

“The flowers are great but the website is unnecessarily hard work in my view!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! I'm glad to hear you liked the flowers, but I'm sorry to know that you found our website difficult to navigate. We understand that a smooth shopping experience is important, and your comments will help us make improvements. If you have any specific suggestions, we’d love to hear them! Best regards, Rosie

Posted 1 year ago

“DO NOT USE THIS COMPANY!! They misrepresent what they are selling and I am embarrassed that my mother received a bunch of flowers that cost £41 (inc delivery) that I could have bought in a supermarket for less than £10. I was actually shocked when she sent me photos and complained straight away and said ‘there was a slight quality issue’ and I was offered a £5 credit to which I responded that I wouldn’t order from them again. They offered to send a replacement bunch which arrived today as was the same as before. I have just emailed again and am contacting trading standards as they should not be allowed to continue scamming customers. We send flowers to loved ones at difficult times along with times to celebrate and I am embarrassed that this bouquet appeared to represent my appreciation of someone that had been through so much and this company unashamedly think it’s acceptable to mis-sell their products.”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet expectations, especially given the thoughtful nature of your gift and the importance behind it. We completely understand how disappointing it must have been to feel that the bouquet did not reflect the value or quality you had hoped for. It’s never our intention to mislead, and we work hard to ensure our arrangements match the images shown on our website. Please note that the product image displayed online is of the medium-sized bouquet, as outlined in the description. The standard size you selected contains fewer stems, which may account for the difference in appearance. We're also sorry to hear that the replacement bouquet didn’t improve your experience, and we regret that our initial goodwill gesture fell short of making things right for you. Your feedback has been passed along to our quality control and customer service teams for further review, and we take your concerns seriously. Warm regards, Tom

Posted 1 year ago

“DO NOT USE THIS COMPANY!! They misrepresent what they are selling and I am embarrassed that my mother received a bunch of flowers that cost £41 (inc delivery) that I could have bought in a supermarket for less than £10. I was actually shocked when she sent me photos and complained straight away and said ‘there was a slight quality issue’ and I was offered a £5 credit to which I responded that I wouldn’t order from them again. They offered to send a replacement bunch which arrived today as was the same as before. I have just emailed again and am contacting trading standards as they should not be allowed to continue scamming customers. We send flowers to loved ones at difficult times along with times to celebrate and I am embarrassed that this bouquet appeared to represent my appreciation of someone that had been through so much and this company unashamedly think it’s acceptable to mis-sell their products.”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet expectations, especially given the thoughtful nature of your gift and the importance behind it. We completely understand how disappointing it must have been to feel that the bouquet did not reflect the value or quality you had hoped for. It’s never our intention to mislead, and we work hard to ensure our arrangements match the images shown on our website. Please note that the product image displayed online is of the medium-sized bouquet, as outlined in the description. The standard size you selected contains fewer stems, which may account for the difference in appearance. We're also sorry to hear that the replacement bouquet didn’t improve your experience, and we regret that our initial goodwill gesture fell short of making things right for you. Your feedback has been passed along to our quality control and customer service teams for further review, and we take your concerns seriously. Warm regards, Tom

Posted 1 year ago

“Satisfied and Displeased The bouquet were delivered on time and were really nice. But they were damaged during packaging or transportation.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your review. We’re pleased to hear that the bouquet arrived on time and that you found them lovely. However, we’re truly sorry to learn that they were damaged during packaging or transportation. Your feedback is invaluable to us, and we’ll work hard to address this issue to ensure a better experience in the future. If possible, please could you send us some images of the damage to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 1 year ago

“Excellent service. Arrived next day exactly as described and pictured. I was a bit worried as I had placed my order BEFORE reading the reviews which were less than favourable so when I received the picture of my sister in law with the flowers she received, I was very relived and pleasantly surprised as they were better than I expected. My sister in law is currently having chemotherapy for breast cancer and my wife (her sister) wanted to brighten up her day in time for Easter. I ordered a small bunch of Tulips (her favourites), a box of mini Easter eggs and a written card to be delivered the following day (today, April 15th) and she recieved them on that day at around 4pm. Royal Mail kept me updated with tracking information and informed me when they had been delivered so hats off to them also. Couldn't be happier and I will use Prestige Flowers again. Thank you guys. Happy customer and even more happy recipient here!”

Helpful Report

Posted 1 year ago

Hello Ron, Thank you so much for taking the time to leave such a heartfelt and detailed review. We're thrilled to hear that both you and your sister-in-law were pleased with the flowers and gifts, especially during such an important time. It means a lot to us that we were able to help bring a bit of brightness to her day. It's wonderful to know everything arrived on time, exactly as expected, and that Royal Mail kept you well informed throughout. Thank you again for trusting us with such a meaningful gesture. Best wishes, Katie

Posted 1 year ago

“Extremely disappointed and embarrassed by the flowers sent for a birthday gift 6 white roses and two pink Lillie’s plus foliage at a cost of £38, I know I could have bought better from any supermarket, looked nothing like the picture. I was offered a £15 credit of my next purchase but wouldn’t want to be embarrassed by sending to anyone again. I feel I have been totally ripped off.”

Helpful Report

Posted 1 year ago

Hello Mrs Seager, Thank you for taking the time to leave a review. We're very sorry to hear that you were disappointed with your recent order and felt it didn’t reflect the image shown online. After reviewing the photo you provided, we can confirm that the correct number of stems was included. Please note that some of the flowers are sent in bud form to help ensure they arrive as fresh as possible and last longer once displayed. We understand that this may not have met your expectations, and we’re sorry the credit offered wasn’t satisfactory. Your feedback has been shared with our team, as we're always working to improve both our products and the overall customer experience. Best wishes, Katie

Posted 1 year ago

“Thank you so much for your great efficient service, my friend was delighted with her flowers 💐 😊 5star”

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Posted 1 year ago

Hello Muriel! Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that your friend loved her flowers and that you had a great experience with our service. Best wishes, Rosie

Posted 1 year ago

“Please do not use this company they are a rip off, I paid for a £40 bouquet to be delivered to my mum, Pink sunshine should have been all pink flowers a large bouquet they come with mostly green foliage and a few flowers which were white. I I tried for a refund but all they want to do is give me a £10 voucher. It is despicable and disgraceful and unacceptable. They are just a con. Please do not use this service if you want some decent lovely flowers. They cannot refund me because you need to answer back with 3 days but unfortunately I was in hospital having an operation.”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for reaching out and sharing your concerns with us. We’re genuinely sorry to hear that your experience did not meet your expectations. It’s always our goal to deliver beautiful arrangements that bring joy, and it’s clear we fell short this time. We understand your frustration regarding the bouquet received and the refund process. We will relay this to the team. Best wishes, Rosie

Posted 1 year ago

“Prompt and the flowers are always lovely !”

Helpful Report

Posted 1 year ago

Hello Zelda! Thank you for your lovely 5-star review! We’re thrilled to hear that you found our flowers beautiful and that our prompt service met your expectations. Best wishes, Rosie

Posted 1 year ago

“Fantastic website with lots to choose from. Easy to nativate around. Delivery very quick also.”

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Posted 1 year ago

Hello Jill! Thank you for your wonderful 5-star review! We’re so glad to hear that you found our website easy to navigate and that your delivery was quick. Best wishes, Rosie

Posted 1 year ago

“Very professional site. Easy to use and fast delivery. Would recommend to anyone”

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Posted 1 year ago

Hello Cathy! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our site easy to use and that your order arrived promptly. Best wishes, Rosie

Posted 1 year ago

“Yesterday was my wedding anniversary, and this morning I am stuck in waiting for delivery thanks to the Royal Mail changing the delivery time to when we were out having dinner. Useless!! Won't do this again - once bitten, twice shy.”

Helpful Report

Posted 1 year ago

Hello Rob, Thank you for your feedback. I'm really sorry to hear that the delivery timing caused an inconvenience on your wedding anniversary. It’s always disappointing when things don't go as planned, especially on such a special occasion. We are unable to provide our customers with specific delivery times, as we use a third-party courier company. They organise their own round for deliveries, and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Rosie

Posted 1 year ago

“Flowers were orderd a week in advance - but arrived a day late for my mums birthday - 50 pounds did not look like a 50 pound bouquet. Will use a florist in future.”

Helpful Report

Posted 1 year ago

Hello Ben! Thank you for sharing your feedback with us. We're truly sorry to hear that your order arrived late and did not meet your expectations. We strive to provide the best experiences for our customers, and your comments help us improve. We understand the importance of special occasions, and we appreciate your input. Best wishes, Rosie

Posted 1 year ago

“One star is too generous!!! My daughter spent her money for a mother's Day bouquet for me costing over £28. They arrived on the wrong day, most of them dead, sent out in a dry cardboard box and nothing like the picture. We have emailed twice asking for a full refund with no reply. Will be reporting to trading standards. Avoid, avoid , avoid.”

Helpful Report

Posted 1 year ago

Hello Eileen, Thank you for your review. We're truly sorry to hear about your experience and the disappointment caused, especially on such a meaningful occasion like Mother’s Day. This is certainly not the standard we aim to uphold, and we apologise for the condition in which your bouquet arrived, as well as the delay in our response. We completely understand how upsetting this must have been, particularly given that it was a thoughtful gift from your daughter. If you have still not received a reply, please contact us at enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

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