Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,763 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A little disappointed in the flowers I ordered, ordered delivery for my mum on Mother’s Day, cost me £46 with delivery, paid for the larger bouquet, have previously ordered for friends and flowers have came open in a cardboard holder and the message card attached, came in a closed box and the card just thrown in with various other leaflets, small bouquet, probably could have bought a bunch just as pretty and bigger in Tesco for £15”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet didn't meet your expectations and that the presentation was not as you had hoped, especially for such a special occasion. Given the nature of our operations and the varying distances our bouquets travel, we have made it a priority to protect the delicate blooms during transit. Therefore, we have adopted the practice of delivering our bouquets in boxes. While we understand that the experience of receiving an open bouquet may be missed when it arrives in a box, we firmly believe that this method is essential to guarantee the lasting enjoyment of our floral arrangements. Rest assured, when you open the box, you will be greeted by a stunningly arranged bouquet that has been diligently preserved during its delivery. Warm regards, Katie

Posted 9 months ago

“Mother's Day gift ordered on Wednesday 26/03/25 for delivery on Sunday 30/03/25. No delivery, no news. Appalling service.”

Helpful Report

Posted 9 months ago

Hello, Thank you for bringing this to our attention. I sincerely apologise for the inconvenience caused by the missed delivery for Mother’s Day. It’s truly upsetting when expectations are not met, especially for such a special occasion. We strive to keep our customers informed about their orders, and I regret that we fell short in this instance. I can see that our team have replied to your email. Warm regards, Katie

Posted 9 months ago

“The £45 bouquet my mum received for Mothers Day was so disappointing, the roses were brown and the bouquet was a lot smaller than the website described. I emailed to advise this and was ultimately told to remove the bad petals and use the correct vase. At the grand age of 73 I think mum knows how ensure her flowers stay fresh as long as possible. I will not be using this company again. I’ve tried to upload photos but it won’t allow me to.”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to share your thoughts with us. I’m truly sorry to hear about your mum's experience with the bouquet for Mother's Day. It’s disappointing when expectations don’t meet reality, especially for such a special occasion. We strive to deliver quality flowers, and your feedback helps us improve our service. Warm regards, Katie

Posted 9 months ago

“I ordered flowers for my mum for Mother’s Day and they’ve not turned up”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to share your thoughts with us. I’m really sorry to hear that the flowers for your mum did not arrive as expected. I understand how disappointing this must be, especially for such a special occasion. If you haven't already, please email our customer service team at enquiries@prestigeflowers.co.uk with your details, and we will do our best to assist you. Warm regards, Katie

Posted 9 months ago

“Its mother's day , ordered flowers for my 95 year old mother, with cake and card , no delivery arrived , all her friends in the next rooms all have there flowers and cards , my poor mum has nothing thanks to you guys at Prestige . No person I can call or no way of finding out what's happened to her delivery . So disappointing , certainly a learning curve , always order by phone a nice local company you can trust will deliver.”

Helpful Report

Posted 9 months ago

Hello, I genuinely appreciate you sharing your feedback, and I am deeply sorry to hear about the disappointment you experienced with your mother’s delivery. It's heartbreaking when expectations aren't met, especially for such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I completely understand your frustration regarding the lack of communication. I can see our team has picked up your email. Warm regards, Katie

Posted 9 months ago

“Only giving one star as it’s impossible to give zero. Ordered flowers for Mother’s Day two days in advance. Nothing arrived no message no contact no clue. Do not use if you want the recipient to talk to you again. Awful, may be a con.”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your feedback, and I’m genuinely sorry to hear about your experience. I understand the frustration of not receiving a timely delivery, especially for such an important occasion. Your comments will help us improve, and I assure you that we take this matter seriously. I can see that our customer service team have since replied to your email. Warm regards, Katie

Posted 9 months ago

“Arrived on time nothing like the pictures defo not worth the price.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback, and I'm sorry to hear that the flowers did not meet your expectations. I understand how disappointing it can be when something doesn’t match the images or the price you paid. Your experience is important to us, and I'll be sure to pass on your comments to our team for review. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Katie

Posted 9 months ago

“Flowers were delivered to another street but to be fair, this was the Royal Mails fault and I was lucky the home owner delivered it. The flowers delivered looked nothing like the picture as seen compared to what was advertised! Such a disappointment, the flowers did not look healthy either. I would think twice to use them again and will just go to Asda where the quality is better!”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about the issues you faced with your recent delivery. I understand how disappointing it can be when the flowers do not match your expectations, especially when they are meant to bring joy. We strive to provide high-quality products, and I regret that we missed the mark this time. Your comments are very important to us, and I assure you that we will take them into consideration as we continue to improve our service. I have located your order and can see that this has since been resolved with our customer service team. Warm regards, Katie

Posted 9 months ago

“Ordered for mothers day around 4 weeks ago. Tracking said no one was in at my wife's workplace which has open doors between 6am and 11.30pm. It was a more expensive option than some other sites. Tracking says they will reattempt to deliver tomorrow (whats the point of that?!) Would not recommend or ever use them again.”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to leave a review. I'm sorry to hear that your Mother’s Day delivery encountered issues. It’s frustrating when things don’t go as planned, especially for such a special occasion. We understand your disappointment regarding the tracking information and the delivery attempt. Your feedback is crucial, and we are continually working to improve our service. Warm regards, Katie

Posted 9 months ago

“Paid for specific day delivery for mother's Day a week ago and no delivery for it.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 9 months ago

“Ordered Mother’s Day flowers and they will not be delivered until Tuesday. First world problems but what’s the point in such a late delivery. If they couldn’t fulfill order then don’t take my money. Won’t use again”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We are very sorry to hear that there has been a delay with delivering your Mother's Day order. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered earlier today. Warm regards, Katie

Posted 9 months ago

“The completely wrong card was delievered to my Mum. I think someone-else receieved my order! Flowers did not look as expected either. Will not use again.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the wrong card was delivered and that the flowers did not meet your expectations. I understand how frustrating it can be when an important gift doesn't arrive as planned. We strive to provide exceptional service, and it’s disappointing to know we missed the mark this time. I have located your order and can see that our customer service team are awaiting your reply to look into this. Warm regards, Katie

Posted 9 months ago

“Flowers arrived today in bad condition looks nothing like the flowers I ordered either will never order from this site again”

Helpful Report

Posted 9 months ago

Hello, I appreciate you taking the time to share your experience, and I'm truly sorry to hear that your flowers did not arrive in the condition you expected. It can be incredibly disheartening when a gift doesn't match what you had in mind, and I completely understand your frustration. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number. We would be happy to look into this for you. Warm regards, Katie

Posted 9 months ago

“Ordered mothers day flowers and they haven't arrived. Ruined mother's day. Very disappointed. No one to contact as they close the lives at the weekend”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear that your Mother's Day flowers did not arrive on time. I can only imagine how disappointing this must have been for you and your celebrations. I completely understand the frustration of being unable to reach us during the weekend. We are always available via email. If you haven't already, please reach out to our customer service team by email, and they will assist you as soon as possible. Warm regards, Katie

Posted 9 months ago

“Placed order for Mother’s Day 3 days before in order for my Mum to receive flowers on the date. Sunday came and went and she never received the flowers! Massive disappointment, massive let down, will never ever use them again !”

Helpful Report

Posted 9 months ago

Hello Chris, Thank you for your feedback. I’m really sorry to hear that your Mum did not receive her flowers on Mother’s Day. We understand how important it is to get things right, especially for occasions that mean a lot. I have located your order and can see that our customer service team have replied to your email. Warm regards, Katie

Posted 9 months ago

“Ordered flowers and chocolates for Mothers Day and they have not been delivered. Not good enough.”

Helpful Report

Posted 9 months ago

Hello Paula, Thank you for your feedback. I'm truly sorry to hear that your flowers and chocolates were not delivered as expected. I understand how disappointing it can be when a special occasion is affected by such issues, and I completely empathise with your frustration. If you haven’t already, please reach out to our customer service team so we can assist you further and resolve this matter. Warm regards, Katie

Posted 9 months ago

“I ordered some flowers over a week ago for my mother in law for Mother’s Day, I have had no email with tracking details. They still haven’t turned up. These were a gift off me and my late boyfriend as it’s her first Mother’s Day without him and this little surprise was meant to make the day a bit easier and it’s been ruined”

Helpful Report

Posted 9 months ago

Hello, I’m so sorry to hear that your flowers didn’t arrive in time for such a meaningful occasion. Please understand that we strive to provide the best experience possible, and it’s disappointing to see that we fell short this time. I recommend reaching out to our customer service team, as they can assist you further with this matter. Warm regards, Katie

Posted 9 months ago

“Very disappointed with the flowers received from your company, if this is the best you can do it is certainly not how you describe yourselves on your website “we describe ourselves on delivering happiness to our lovely customers” you do not deliver on your promise. The star status does not even credita 1 star. It seemed very convenient that a photograph could not be uploaded.”

Helpful Report

Posted 9 months ago

Hello Mrs Mckeag, Thank you for taking the time to share your concerns. I am truly sorry to hear that you were disappointed with the flowers you received. It’s disheartening when our promise of delivering happiness doesn’t come through, and I completely understand your frustration. We take feedback like yours very seriously, and I’d like to assure you that we’re committed to making things right. Please reach out to our customer service team so we can address your concerns directly. Our email address is enquiries@prestigeflwoers.co.uk. Warm regards, Katie

Posted 9 months ago

“Shocking flowers. So embarrassed that my Nan received these for Mother’s Day. Considering they were £48 i was expecting something decent but could have gone to a supermarket and bought a much nicer bouquet for half the price. Have got in touch and complained but they’re not interested! Said I need to leave the flowers for 3 days to bloom. 3 days isn’t going to improve the look of the flowers!!”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your experience with us, and I’m genuinely sorry to hear that the flowers did not meet your expectations. It's disheartening when a gift intended to bring joy falls short, especially on a special occasion like Mother’s Day. I understand how frustrating it can be to feel let down by a purchase. Our team suggests allowing time for the flowers to bloom, but I certainly appreciate your perspective on this matter. Please know that your feedback is valuable, and I encourage you to reach out to our customer service team again if the flowers do not improve. Warm regards, Katie

Posted 9 months ago

“I purchased a Mother’s Day bouquet and am not impressed. I got a simple spring bouquet only to find some of the tulip heads missing and the rest to be well past their best. I would have been better purchasing something from the local supermarket”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your thoughts. I'm really sorry to hear that the Mother's Day bouquet did not meet your expectations and that some of the tulips were missing or not in their best condition. We understand how important it is to deliver high-quality flowers for special occasions, and it’s disappointing to know we didn’t fulfill that promise for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number subject, so we can put this right for you. Warm regards, Katie

Posted 9 months ago

Prestige Flowers is rated 4.4 based on 273,763 reviews