Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,209 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Read other reviews before ordering, I wish I had! Very disappointed with a medium sized luxury bouquet ordered for a friend. The cost including vase and deliver is £75 and bears no resemblance to the picture on the website. I contacted customer service who said that ‘ Based on our assessment, we can confidently affirm that the bouquet meets the required standards in terms of size and quality.’ ! Really poor and I would have got a better quality and size bouquet from a supermarket. Won’t be using this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I’m truly sorry to hear that your experience did not meet your expectations. We strive to ensure that every bouquet reflects the quality and beauty we showcase on our website, and it's disappointing to know we fell short in your case. I appreciate you reaching out to our customer service team, but I recognise that your concerns were not addressed satisfactorily. In order for us to investigate this further, we would require a birds-eye view image of the bouquet. Best wishes, Rosie

Posted 1 year ago

“I am very very disappointed with these flowers that i received. They are nothing like the picture on the website. They were for my mother’s birthday and I paid good money for them. They arrived in a big box for her to open and receive such a small bunch of flowers. I will be adding pictures below of what was advertised and what was received.”

Helpful Report

Posted 1 year ago

Hello Anna, Thank you for sharing your feedback with us. I’m truly sorry to hear that the flowers you received did not match what you expected based on our website. We strive to provide beautiful arrangements and I am sorry that we fell short this time. Your comments are important, and I assure you we will use them to improve our service. Best wishes, Ellie

Posted 1 year ago

“Ordered bouquet with lilac memory lane roses. Looked lovely on the web page. Sadly the actual bouquet delivered was pink roses. Just get standard replies when you e mail to complain. E mailed CEO and not a response at all. Would definitely not recommend.”

Helpful Report

Posted 1 year ago

Hello Dorothy, I appreciate you taking the time to share your experience, and I'm truly sorry to hear that the bouquet did not meet your expectations. It's disappointing when a special occasion is not complemented by the quality we strive to provide. I understand how frustrating it can be not to receive a response after reaching out for assistance. Your feedback is important to us, and we will look into our customer service processes to ensure they are more effective in the future. Best wishes, Rosie

Posted 1 year ago

“Fantastic flowers and arrived as scheduled”

Helpful Report

Posted 1 year ago

Hello Jeanie! Thank you for your fantastic 5-star review! We're delighted to hear that you loved the flowers and that they arrived right on time. Your kind words brighten our day, and we look forward to bringing more beautiful blooms your way in the future! Best wishes, Rosie

Posted 1 year ago

“I had my fingers crossed the other horrendous reviews were just a blip, I ordered and paid extra for a LARGE bouquet of flowers for my friends birthday, what turned up is something I could’ve mustered up plucking a few flowers from a field myself, thanks so much for ruining what was supposed to be a nice surprise for her”

Helpful Report

Posted 1 year ago

Hello Toby, Thank you for taking the time to share your thoughts. I genuinely apologise for the disappointment you felt regarding the bouquet that was delivered. We aim to provide beautiful arrangements, and it is disheartening to hear that we did not meet your expectations. Your comments about the quality are invaluable as we continuously seek to improve. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Please do not waste your money buying flowers from this company. They spent 3 days in transit and missed the birthday that they were intended for. Customer service had nothing to offer but the scripted response, repeating the official line no matter what question I asked. No attempt to find out where my delivery was. As soon as you have paid for the flowers they absolve themselves of all responsibility. Very poor service indeed”

Helpful Report

Posted 1 year ago

Hello Debra, Thank you for taking the time to share your experience with us. I sincerely apologise for the issues you faced with the delivery timing and the customer service response. Your feedback is incredibly valuable, and I understand how disappointing it can be when expectations are not met, especially for a special occasion. If there are any issues due to the order being delivered a day late, please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“Always excellent service. Great product. Quality flowers”

Helpful Report

Posted 1 year ago

Hello Nicholas! Thank you so much for your fantastic 5-star review! We're delighted to hear that you consistently enjoy our excellent service and quality flowers. Your satisfaction is our top priority, and we can't wait to provide you with more beautiful blooms in the future! Best wishes, Rosie

Posted 1 year ago

“Withered flowers delivered. Despite photograph and several emails, I received replies which were standard sent to customers and did not address the concerns I had. Eventually I was refunded cost of bouquet. Company refused to reimburse delivery charge (which was part of the order) AS THERE WAS NO FAULT with delivery. So irrespective of the very poor quality of the item the company will keep monies paid for delivery.”

Helpful Report

Posted 1 year ago

Hello Sandra, Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience. We strive to provide high-quality products, and it’s clear we fell short in this instance. I understand your frustration regarding the condition of the flowers and the response from our customer service team. I assure you that we take all customer concerns seriously, and your comments will help us improve our communication and processes moving forward. Regarding the delivery charge, we try to maintain a clear distinction between product quality and delivery charges. I apologise for any confusion this may have caused. Best wishes, Rosie

Posted 1 year ago

“Really disappointing service and gave the company the opportunity to rectify before I posted this review. I used prestige flowers as I could select the delivery day and also upgrade the size of the bouquet. I ordered Rose Serenade as a birthday gift. When viewing the picture online, I read the terms and conditions which stated the displayed picture was the upgraded medium size bunch. This is what I ordered. Attached are the photos of what should have arrived, versus what actually arrived. When I have queried this with customer service, they insisted on another 3 pictures of the bunch before they would review. This was very awkward as I had to contact the gift receipient to take the photos. They are elderly and did their best with the pictures. I sent these to customer service, and was told I needed to send them 1 by 1. Which is ridiculous and becoming a huge waste of my time. As there is not a complete Birds Eye view, they are unwilling to discuss a refund. They offered a £10 voucher to spend with THEM, no discount code, nothing. So I would need to spend another £30/40 with them. Which after this service, I do not want to. So they can keep their £10 voucher. The delivery was also a day later than requested, which wouldn’t have been the end of the world, if the flowers had been nice. My advice, don’t use this company.”

Helpful Report

Posted 1 year ago

Hello Catriona, Thank you for sharing your feedback with us. We sincerely apologise for the disappointment you experienced with your order and understand how frustrating this situation must have been, especially when it comes to a birthday gift. I can confirm that our customer service team requested a bird ’s-eye view photo of the bouquet, which helps us clearly see all the stems and assess the arrangement accurately. This is part of our process to ensure we handle concerns fairly and thoroughly. Regarding the delivery, due to the distance from our distribution centre, there can occasionally be delays in transit. This is something we do highlight on our website, but we’re very sorry for the inconvenience and disappointment caused in this instance. Best wishes, Rosie

Posted 1 year ago

“Post code was incorrect by 1 digit address was correct. Had no phone call to tell me that this was an issue. Flowers hadnt arrived on my aunts 90th birthday. When i rang they informed me only then that there was an issue on delivery. Very disappointing i order regularly from this company. Customer services were very poor to deal with”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the incorrect postcode and the lack of communication regarding the delivery issue. It is certainly not the standard of service we aim to provide. We understand how important special occasions like a 90th birthday are, and we regret that we fell short in this instance. Your feedback is essential to us, and we will be addressing the concerns you've raised with our customer services team to improve our processes. Best regards, Rosie

Posted 1 year ago

“Always guaranteed beautiful fresh flowers that last a long time . Great delivery times and prompt service 👌”

Helpful Report

Posted 1 year ago

Hello Janet! Thank you so much for your wonderful 5-star review! We’re thrilled to know that you consistently receive beautiful, fresh flowers and enjoy our prompt delivery service. Your kind words truly motivate us, and we can’t wait to assist you again soon! Best wishes, Rosie

Posted 1 year ago

“Prestige Flowers delivered dying flowers. Very unhappy with this order. Some flowers were dead within 3 days and the rest were all dead by Mothers Day 30th March. The flowers that aren’t drooping have just gone soft.”

Helpful Report

Posted 1 year ago

Hello, I'm really sorry to learn that your flowers did not arrive in the condition we strive to provide. It’s incredibly disheartening when a gift intended to bring joy ends up being disappointing. Thank you for bringing this to our attention, as your feedback is vital for us to ensure we enhance our service and product quality. I have reached out via email to look into this. Best wishes, Ellie

Posted 1 year ago

“Website is very user friendly and easy to navigate & the optional extras aren’t too pushy and in your face. Will continue to use prestige flowers over and over.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your wonderful 5-star review! We're so pleased to hear that you find our website user-friendly and that our optional extras meet your expectations without being overwhelming. Your continued support means a lot to us, and we can't wait to serve you again soon! Best wishes, Rosie

Posted 1 year ago

“website so easy to use with no complications I especially loved the idea of a video card which I have used”

Helpful Report

Posted 1 year ago

Hello Viv! Thank you for your amazing 5-star review! We're thrilled to hear that you found our website easy to use and enjoyed the unique video card feature. Your feedback truly brightens our day, and we look forward to welcoming you back for more delightful experiences in the future! Best wishes, Rosie

Posted 1 year ago

“Repeatedly tried to place an order from Australia for my daughter in Malmesbury, Wiltshire and nothing gets added to the cart . Very frustrating”

Helpful Report

Posted 1 year ago

“Hi, All previous experiences and quality of flowers / arrangements have been top quality. However today's delivery was not up to the usual standard. Order number - 8780371. The roses were wilted, small and browning, too much foliage and not enough flowers. There were 19 heads of roses and freesia. Sorry to complain bit as I said earlier not up to usual standards. Regards Jim”

Helpful Report

Posted 1 year ago

Hello Jim, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your recent order did not meet the high standards we've set and that you've come to expect from us. We aim to provide beautiful arrangements, and it's disappointing to learn that we fell short this time. Your comments about the condition of the roses and the balance of foliage are concerning, and I will pass on your feedback to our team for review. We want to ensure every bouquet creates joy, not disappointment. I have reached out via email to look into this and hopefully come to a resolution. Best regards, Ellie

Posted 1 year ago

“My flowers were ordered yesterday and arrived today. I unwrapped them carefully and took each one individually to cut the stems to length. Some flowers were not just brown but slimey and obviously dead. Some stems were broken in two and small rose heads were loose in the middle of the bunch. I have had bad flowers from Prestige before from my daughter who fell out with me because I complained to the company about how poor they were. Why should people pay good money, that they probably cannot afford, to please/surprise people with a gift of flowers that are not as described or in my case some were dead or broken. I won't tell the person who sent me these flowers that they were disappointing, to say the least, but I would like to so she doesn't waste her money again.”

Helpful Report

Posted 1 year ago

Hello, I'm genuinely sorry to hear about your experience with the flowers you received. It’s incredibly disappointing when an important gesture doesn’t turn out as envisioned, especially when the flowers are meant to bring joy. We take quality very seriously, and I apologise for the condition in which your flowers arrived. It's certainly not what we aim for, and your feedback is essential in helping us improve. Please feel free to reach out to us with photos of the flowers and your order details at enquiries@prestigeflowers.co.uk; we’ll gladly look into this for you. Best wishes, Katie

Posted 1 year ago

“Really disappointed, ordered for my friend’s engagement, next day delivery, said would arrive between 9-11am but didn’t deliver until 6pm by which time it was too late. Spent nearly £50 for the flowers to arrive in a plane flat box, nothing like they look in the pretty picture. Really really disappointed in this company, my happy gesture nothing like I had envisaged. Won’t be using again, will stick to small local company instead.”

Helpful Report

Posted 1 year ago

Hello, I'm really sorry to hear you were disappointed with the delivery of your flowers. We completely understand how important it is for everything to go smoothly, especially when celebrating such a meaningful occasion like your friend's engagement. As we use a third-party courier service, we're unfortunately unable to offer specific delivery times. The couriers manage their own delivery routes independently, which is outside of our control. That said, we do sincerely apologise for any inconvenience or upset this may have caused. To ensure our flowers arrive in the best possible condition, especially given the distances they travel, we package our bouquets in protective boxes. This helps safeguard the delicate blooms during transit. If there were any issues with the bouquet itself, please feel free to send us photos to enquiries@prestigeflowers.co.uk along with your order number and “REVIEW” in the subject line. We’ll be more than happy to look into it for you. Best wishes, Katie

Posted 1 year ago

“I had a good experience! The flowers were delivered at the mentioned time and address and the flowers were really beautiful!”

Helpful Report

Posted 1 year ago

Hello Adina! Thank you for your fantastic 5-star review! We're delighted to hear that your flowers were delivered on time and that you found them to be beautiful. Your satisfaction brings us great joy, and we look forward to serving you again in the future! Best wishes, Rosie

Posted 1 year ago

“I am embarrassed that my friend received this, it is not even close to what I oreded”

Helpful Report

Posted 1 year ago

Hello Gladys, I’m very sorry to hear that the flowers you ordered did not meet your expectations. It’s understandably disappointing when a gift doesn’t reflect the thought and care that went into choosing it. We value your feedback and will use this to improve our services going forward. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,209 reviews