Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,052 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Request next day delivery. At no point was I told they couldn’t deliver on that date a then get an email to say delivery is is going to be 3 days later!!!!!!!! Very poor”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are very sorry for any disappointment or inconvenience caused. I can see that your order was delivered on the 13th as requested. Best wishes, Katie

Posted 1 year ago

“Order P11179490. I ordered flowers on 4th April for delivery on 7th April and paid £5.99 for named day delivery. The reason for this was that my niece and myself travelled almost 200 miles to visit my terminally ill sister in law on 7th April and as she is bedridden we wanted to be there to sort out the flowers for her. Unfortunately the flowers were not delivered until 8th April and had to be sorted by her carers. Most disappointing”

Helpful Report

Posted 1 year ago

Hello Frances, Thank you for sharing your experience with us. I’m truly sorry to hear that your flowers did not arrive on the expected date, especially considering the special circumstances surrounding your visit to your sister-in-law. We understand how important it is to have a seamless delivery during such a challenging time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Rosie

Posted 1 year ago

“Flowers were half dead and the bunch didn’t look anything like the pictures”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I'm very sorry to hear that the flowers you received were not in good condition and didn’t resemble what you expected from the images. We strive to provide high-quality products that bring joy to our customers, and it's disappointing to know we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 1 year ago

“Ordered flowers was told they would be delivered 13 th April . Got email to say there not getting delivered till the 15 th April . Email received from Royal Mail today to say theve received my order today the 12 th April what kind of state will they be in by Tuesday the 15th”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m really sorry to hear about the delivery changes and the concerns you have regarding the condition of the flowers by the time they arrive. We understand how important timely delivery is, and it’s frustrating when things don’t go as planned. I have checked the tracking and can see that this was delivered as requested on the 13th. Best regards, Rosie

Posted 1 year ago

“Ordered flowers...was told I would have tracking ...so far .. no updates ..no tracking updates... don't even know if they have been delivered. Emailed the company but again no updates...still don't know if they have been delivered and today was the day I needed them....”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We’re very sorry for any disappointment or inconvenience caused on this occasion. I’ve checked the tracking for your order and can confirm it was delivered as requested on the 12th. It also appears that the support ticket was closed from your side, which is why our customer service team did not respond further. If you still need assistance, please don’t hesitate to get back in touch — we’ll be happy to help. Warm regards, Rosie

Posted 1 year ago

“I too wish I had checked the reviews before purchasing. The flowers delivered were nowhere near what was shown on the website. So so disappointed. Could have bought 3 times the amount from M & S / Sainsbury’s for less than I paid for these. DO NOT PURCHASE WITHOUT LOOKING AT REVIEWS. WE can’t ALL BE WRONG. only giving 1 star because you CAN’T review without it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sincerely sorry to hear that the flowers you received did not meet your expectations and that you felt disappointed. We always aim to provide quality products and exceptional service, so it's disheartening to know we let you down on this occasion. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and some images of the bouquet. Best regards, Rosie

Posted 1 year ago

“The image on your website compared to what I received were a world a part. I paid £40 + delivery for something you could buy from a supermarket for £10. The personalised note was also soggy. I can’t express how disappointed I was. Thankfully my wife laughed when she saw them as they looked so pitiful. I feel I’ve been taken advantage of by false advertising and scam pricing. Won’t be using again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not match what you expected, especially given the price point. It's disheartening to learn that both the arrangement and the personalized note did not meet our usual standards. Your feedback will certainly help us improve. Best wishes, Rosie

Posted 1 year ago

“My daughter purchased the large ‘Orion’ bouquet and it certainly wasn’t worthy of the cost she paid. The flowers didn’t even last for 5 days, looked like they had multiple substitutions and would not appear to have the extra flowers to constitute a ‘large’ bouquet.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the Orion bouquet did not meet your expectations and that the flowers didn't last as long as they should have. We aim to provide beautiful arrangements that bring joy, and it's disappointing to learn that we fell short in this instance. If you could please send us some photos of the bouquet along with your order details to enquiries@prestigeflowers.co.uk, we'll gladly investigate the matter further. Best regards, Rosie

Posted 1 year ago

“Thought I'd use this company for a Mother's Day gift as I thought it would be more special than buying from a supermarket. The bouquet was so poor, nothing like the picture and at a price of £50 was worse than if I'd spent £10 at Tesco. The flowers didn't open and died less than two days later. Had a personal emergency where my wife was in hospital and communicated with the company on day four of delivery when I was able to. Was told that they couldn't refund/re send the bouquet as they have a company policy of quality issues being made known within three days. Customer service have no empathy for the customer and blatantly showed how little they care. Offered a £10 voucher off next order but anyone can get that by downloading the app so shows the level of their care. Would never use this company again and would highly recommend that no one uses them so they can go out of business as quickly as 9 flowers are. Avoid at all costs.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us, and I'm truly sorry to hear that your Mother's Day gift fell short of expectations. We aim to provide beautiful arrangements, and it's disappointing to learn that we did not deliver on that promise for you. I'm also sorry to hear about your personal situation, and I understand how frustrating this must be for you. While we do have specific policies in place for quality issues, your feedback highlights the need for empathy in our customer service, and I appreciate you bringing this to our attention. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“I have just read so.e reviews and I am shocked to even think they would pack flowers/bouquets in a damaged or broken box because they do not. It's been damaged on delivery.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your review and for your feedback! Your concern is important to us, and we strive to ensure that all our flowers arrive in perfect condition. If you have any further feedback or questions, please don't hesitate to reach out. Best wishes, Rosie

Posted 1 year ago

“Shocking. I wish, I would have looked on here, before putting my order through! Ordered flowers on Tues and paid extra for a Thurs delivery (For a work colleagues retirement). It's now past 3pm on the Friday, with still no sign of any delivery. Whilst trying to raise this with them I'm getting the same copied and pasted messages back which makes me think I'm just talking to AI. Even though, I've asked a couple of times, there's been no hint of any sort of compensation. Awful experience all round and I will never use this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your recent experience. We completely understand how important it was for your order to arrive on time, especially for such a meaningful occasion. It’s disappointing to hear that we fell short, both in delivery and in the support you received while trying to resolve the issue. We’re also sorry if our responses felt impersonal — that’s never our intention. We always aim to provide genuine, helpful assistance, and we’ll be reviewing this to ensure better support in the future. Once again, we sincerely apologise for the inconvenience caused. Warm regards, Rosie

Posted 1 year ago

“So disappointed. I ordered a bouquet for a friend and upgraded to the large bouquet. The bouquet delivered looks nothing like what I ordered. Prestige Flowers response is for me to follow the flower care guide! I will not be buying flowers from here again and would not recommend anyone else does. Feel free to look at their Facebook page for hundreds more unhappy customers.”

Helpful Report

Posted 1 year ago

Hello Tia, Thank you for your feedback. I’m truly sorry to hear that the bouquet you received did not match your expectations and the upgrade you made did not seem to reflect in the arrangement. We always want our customers to feel satisfied with their orders and it's disappointing to learn we've missed the mark in your case. We appreciate your input, and it will be used to help us enhance our services. Best regards, Rosie

Posted 1 year ago

“Does not match the photo expected the same number of flowers, considering I chose large for the quantity, maybe large is for the length of the stem.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that the bouquet you received didn't match the photo and that the quantity wasn't what you expected. We always aim to provide arrangements that bring joy, so it's disappointing to learn that we fell short in your case. If not done already, could you please send us some images of the bouquet to our customer service team at enquiries@prestigeflowers.co.uk with your order number in the subject line? Best wishes, Rosie

Posted 1 year ago

“Beautiful”

Helpful Report

Posted 1 year ago

Hello! Thank you for your lovely 4-star review! We're delighted to hear that you found our flowers beautiful. Your appreciation means a lot to us, and we hope to continue providing you with great experiences in the future. Best wishes, Rosie

Posted 1 year ago

“Avoid. Minimal life on flowers that look a million miles from the order. No refunds. No happy recipients. No. Just. No.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the flowers did not meet your expectations and that you received a product that felt far from what you ordered. We understand how disappointing it can be when gifts don’t deliver the joy we intend. While we strive to ensure customer satisfaction, I regret that we couldn't meet your needs this time. Your feedback is pivotal in helping us improve our service, and we appreciate you bringing your concerns to our attention. Best regards, Rosie

Posted 1 year ago

“Extremely disappointed with the bouquet, luckily I asked for a medium size instead of standard (ii would have been better at a petrol station) I measured the vase top as being 5” and in that was four geberas ,three large carnations and a stem of small orange Lilly heads of 4 and a small amount of filler.Not at all happy,fair enough if I had just left it as standard but to add an extra £5.00 was an insult.I used a £7.50 loyalty voucher,in fairness this was all it was worth,not nearly £30 as I paid.Won’t buy again from here,thankyou 😤”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your bouquet didn't meet your expectations, especially after selecting the medium size. We always strive to provide quality products and value for our customers, and your comments will be taken into consideration as we aim to improve our offerings. Best wishes, Rosie

Posted 1 year ago

“Dissapointed. Flowers were late even though I paid for express, they were over priced for the rubbish that arrived. So wilted and absolutely nothing like the photo. I wasn't expecting identical but something vaguely like the photo would have been nice. It was a mothers day suprise as I live too far from my mother and it would have been better to not send anything at all, I was so embarrassed.”

Helpful Report

Posted 1 year ago

Hello Layan, Thank you for your feedback. I’m genuinely sorry to hear about the issues you faced with your order. It’s always our aim to provide beautiful flowers that match our images, and it’s disappointing to learn that we fell short this time. I have checked the tracking on your order and can see that delivery was attempted on the 30th, but there was no answer. If you have any photos within 3 days of delivery, please could you send them to enquiries@pretsigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Really disappointed with the 2 orders of flowers. They were nothing like the bunch advertised in the photo and at a cost of over £30 I'm really not happy. I won't be ordering again”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear that the flowers you received did not match what was advertised. It’s disappointing to know that we didn’t meet your expectations, especially considering the investment you made. We appreciate your feedback as it plays a vital role in helping us improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“The selected delivery date was not met- instead it was 5 days late. The flowers were in poor condition. £5 compensation offered for over £30 worth of goods.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your delivery was delayed and that the flowers did not meet your expectations. We strive to provide the highest quality service and products, and it's disappointing to know we fell short in this instance. Your concerns about the compensation also matter to us, and we take such feedback seriously. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“I didn't understand or indeed like that my total payment jumped an extra £5.00. After chechecking everything with my order. The total increased on pressing my confirm order? Please explain”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear about the unexpected increase in your total payment during the checkout process. I understand how frustrating this can be, especially when you're carefully reviewing your order. There could be various reasons for this change, such as the delivery charge or the size selected during checkout. I would encourage you to reach out to our customer service team, who can provide clarity on this matter and ensure that your experience is a positive one moving forward. Thank you again for bringing this to our attention. Best wishes, Ellie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,052 reviews