Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,741 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy website to navigate, found exactly what I was looking for, quick and easy service and great delivery”

Helpful Report

Posted 5 months ago

Hello Craven Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our website easy to navigate and enjoyed our quick service and reliable delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Warm regards, Katie

Posted 5 months ago

“A Sunflower plant that was gifted to me by my cousin for my birthday. It was beautiful when it arrived, but within 48 hours the leaves had started to curl up and the flower was dying off. I made sure the soil was damp and moved it to the kitchen windowsill, but it has continued to die off, with the buds turning brown as well. Within 9 days it looked pretty sad. I didn't want to mention this to my cousin, so contacted Prestige Flowers direct, but was told my concerns should have been raised within 3 days of delivery... Also the marketing photo makes the plant look much larger then it is. That's an observation after looking at the website to find details in order to contact customer support. And I cannot upload photos to support my review.”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear about your experience with the sunflower plant. It’s disappointing to know that it didn’t thrive as expected, especially coming from a thoughtful gift. We appreciate you sharing your concerns with us, and we understand how frustrating it must be when a special gift doesn’t meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Team Prestige Flowers

Posted 5 months ago

“Please make it clear that the ‘reward’ of £7.50 can only be used on orders over £30 and NOT AT ALL if you pay with PayPal. Your response to my call was pathetic - it’s how you handle customer complaints that is important. It needs improvement”

Helpful Report

Posted 5 months ago

Hello Mrs F, Thank you for your feedback. We're sorry to hear that your experience regarding the reward system and customer support did not meet your expectations. We appreciate you highlighting the specific limitations on the reward usage, and we will ensure our communication is clearer in the future. We're also taking your comments about our customer service seriously and will work to improve our responses to complaints. Your feedback is invaluable to us, and we genuinely appreciate your insights. Warm regards, Katie

Posted 5 months ago

“What amazing choice of flowers and gifts. The order process is so simple to follow even for a novice IT person like me. Thank you for making what I thought was going to be a difficult process, super easy. Would definitely recommend Thank you”

Helpful Report

Posted 6 months ago

Hello Sue! Thank you so much for your fantastic 5-star review! We’re so happy to hear that you found our selection of flowers and gifts amazing and that the ordering process was easy for you. Helping our customers feel confident when ordering is our top priority, and your kind words truly mean a lot to us. We appreciate your recommendation and can’t wait to help you again in the future! Warm wishes, Tom

Posted 5 months ago

“Best online florist there is. My boyfriend and I have been using it since the start of our relationship and they’re always delivered on time”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you and your boyfriend have chosen us as your go-to florist and that we’ve consistently delivered on time. Your loyalty means everything to us, and we look forward to being a part of your special moments in the future! Warm wishes, Tom

Posted 5 months ago

“I ordered a set of flowers Monday to come for Tuesday as a late birthday present thinking theyd be abit nicer than going to the shop £44 was payed for a large set of flowers within the day they came 2 of the flowers were already discolouring. When complaining abit this and that my large was infact a small I was offered £5 credit now I’ve declined the £5 to say I want more I’ve heard nothing since. Stear clear!”

Helpful Report

Posted 6 months ago

Hello Molly, We are truly sorry to hear that your experience did not meet your expectations, especially for such a special occasion. It's disappointing to learn that the flowers were not up to standard and that communication fell short. We really appreciate your feedback as it helps us improve our services. I can see that we have offered you a refund for the price difference related to the size issue, but we have not yet received your response. Warm regards, Rosie

Posted 6 months ago

“AVOID AT ALL COSTS. Ordered peony bouquet on Friday for delivery on Sunday. Flowers arrived on Monday and were very tired looking. Buds were discoloured and those which had opened had withered outer petals. Haven't bothered to complain as it looks from other comments company couldn't care less. BE WARNED!”

Helpful Report

Posted 6 months ago

Hello Lorraine, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom

Posted 6 months ago

“Extremely disappointed with the bouquet I ordered, and subsequent dealings with this company. I ordered the ‘Rose Meadows’ for £38.47 as a new home gift for my daughter and her partner. Photo on the website is very misleading, as what turned up was very different to what was shown on my order (see photo of what the order looked like versus what we got). On sending an email about this, I was told the photo on the website was of a different size to the standard that I’d ordered, so nothing they would do about it. I’ve had better bouquets for half the price, and I won’t be using them again sadly. I’ve given one star for the delivery being on time, and one for the flowers we did get.”

Helpful Report

Posted 6 months ago

Hello Lisa, We're truly sorry to hear that the bouquet did not meet your expectations and that there was a misunderstanding regarding the photo. It’s disappointing when things don’t turn out as hoped, especially for such a meaningful gift. We appreciate your feedback, which helps us identify areas for improvement in our service. Thank you for acknowledging the timely delivery. We hope you might consider giving us another chance in the future to provide a better experience. Warm regards, Tom

Posted 6 months ago

“This is my second order with Prestige Flowers. The quality is fantastic, and the website is very easy to use. Highly recommend them.”

Helpful Report

Posted 6 months ago

Hello Richard! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you enjoyed our fantastic quality and found the website easy to navigate. Your recommendation means a lot to us, and we can’t wait to assist you with your next order! Warm wishes, Tom

Posted 6 months ago

“Purchased the large peony bouquet for my wife, when celebrating our anniversary and this was not certainly money well spent. The bouquet hardly bloomed over the week and in fact arrived with dark spots on most of the buds, which only got worse over time. Will certainly not be purchasing from here again. Better off going the petrol station.”

Helpful Report

Posted 6 months ago

Hello Ravi, We're genuinely sorry to hear that your bouquet did not meet your expectations. It's disheartening to know that the flowers arrived with issues and did not bloom as anticipated. We completely understand how this would affect your special celebration. Thank you for sharing your feedback, and we will certainly take it into account to improve our offerings in the future. Warm regards, Tom

Posted 6 months ago

“The flowers arrived a day late and were already badly wilting. This is the second time this has happened. Avoid.”

Helpful Report

Posted 6 months ago

Hello, We're sincerely sorry to hear about the delay and the condition of the flowers upon arrival. Your experience is not what we aim for, and we understand how frustrating this must be. We appreciate your feedback, as it helps us to enhance our service and ensure timely deliveries in the future. Warm regards, Tom

Posted 6 months ago

“Thank you for sending the beautiful flowers ref 8913098 five out of five”

Helpful Report

Posted 6 months ago

Hello Debbie! Thank you for your wonderful 5-star review! We’re delighted to hear that you loved the beautiful flowers. Your support means the world to us, and we can’t wait to help you again soon! Warm wishes, Tom

Posted 6 months ago

“Amazing, ordered a few times and never had any issues, always amazing quality”

Helpful Report

Posted 6 months ago

Hello! Thank you for your incredible 5-star review! We’re so glad to hear that you’ve had consistent, amazing experiences with our quality and service. Your kind words truly brighten our day, and we can’t wait to assist you again in the future! Warm wishes, Prestige Flowers

Posted 6 months ago

“Excellent flowers and service”

Helpful Report

Posted 6 months ago

Hello Bindu! Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed both our flowers and service. It's always our goal to provide a wonderful experience for our customers, and your kind words mean a lot to us. We look forward to serving you again in the future! Warm wishes, Prestige Flowers

Posted 6 months ago

“Ordered large sunflower. Arrived looking withered and within 2 days flowers were dead. Also received sunflowers from Tesco which were beautiful, so much cheaper and still look lovely 8 days later. Because I don’t have a date stamped photo prestiage are not interested. Never use this service again”

Helpful Report

Posted 6 months ago

Hello, We are truly sorry to hear about your experience with your sunflowers. It's disappointing to know they did not meet the quality you expected. We strive to provide our customers with fresh and vibrant flowers, and it seems we fell short this time. Regarding your concerns, we do appreciate your feedback as it helps us to enhance our service. Warm regards, Rosie

Posted 6 months ago

“Poor service and poor recompense. Pre-1pm delivery (premium price) did not arrive until later in the afternoon, after our family had to leave the house for birthday lunch elsewhere. Whole purpose of flower delivery wrecked. On complaint to Prestige, they refunded the delivery cost only.”

Helpful Report

Posted 6 months ago

Hello Bob, We truly regret to hear that your delivery experience did not meet your expectations. We understand how important timely delivery can be for special occasions, and it's disappointing to know we missed the mark. Your feedback is valuable to us, and we will take this into account to improve our service. We appreciate you bringing this to our attention. Warm regards, Katie

Posted 6 months ago

“I ordered Brilliant Sunshine Not as lovely selection of flowers as had hoped, only 1 orange flower, nothing pink, disappointing as paid extra £10 for the larger bouquet. Packaging was good and all flowers arrived in good condition. Photos of expected v actual”

Helpful Report

Posted 6 months ago

Hello! Thank you for your feedback on your recent order. We're sorry to hear that the selection of flowers did not meet your expectations, especially after opting for the larger bouquet. We strive for our arrangements to delight our customers, and your comments will help us improve that experience. We're glad to know that the flowers arrived in good condition and that you appreciated the packaging. Warm wishes, Prestige Flowers

Posted 6 months ago

“Item wasn’t delivered to the correct address and was left by a courier in a ‘safe place’ that I the customer didn’t choose. Item was then lost and essentially Prestige flowers just copy and pasted their terms and conditions at me making it my fault and refused delivery or refund. So long story short - if you are going to get flowers from them, just hope you don’t have any problems because there is zero customer service and their advisors only know how to use the copy and paste tool rather than actually try and help you sort the problem. My husband has used this company for many flowers for myself and now we will look elsewhere.”

Helpful Report

Posted 6 months ago

Hello, We’re truly sorry to hear about the issues you faced with your order. We strive to ensure that every delivery is executed correctly and that our customers receive the best service possible. It’s disappointing to know we didn’t meet your expectations this time. We appreciate your feedback and assure you that we will take your experience into consideration to help improve our processes moving forward. Warm regards, Katie

Posted 6 months ago

“I placed an order for flower delivery to a friend for her birthday, with a clear delivery date set for the following day. Not only was the courier two days late, but the flowers that eventually arrived were in a terrible state—almost completely dead. To make matters worse, when I raised my concerns, I was advised to place the flowers in water and wait to see if they would improve. Frankly, I find this response unacceptable. You are a professional flower delivery company, not a gardening advice line. Flowers should arrive fresh and beautiful, ready to brighten someone’s day—not accompanied by instructions on how to try and revive them. The entire experience was extremely disappointing and frankly embarrassing, as what should have been a thoughtful gesture turned into a frustration for both me and the recipient. I will not be using your services again and will make sure others are aware of the poor service I received. and no offer of any kind of refund,.. avoid”

Helpful Report

Posted 6 months ago

Hello, We sincerely apologise for the disappointment you experienced with your order and understand the frustration of receiving wilted flowers. Your feedback is crucial to us, and we take it seriously as we strive to improve our service. From the image you have provided on the review, it doesn't appear to be a bouquet from us, as we do not use the wrapping in that image. We are also unable to locate an order under your details. However, we have reached out to check this. Thank you for sharing your thoughts with us. Warm regards, Ellie

Posted 6 months ago

“The product is absolutely shocking. The website shows a blooming, healthy looking bunch on peonies, with fresh green leafage. What arrived were dying buds, drooping heads, brown petals and wilting greens. These arrived looking like Tim Burton had used them in one of his dark tales. My fault, I should have supported, and stuck to local. My advice. You do the same. The above was my original review which I wanted to update with the final response from Prestige Customer service, which was... [Quote] "After showing the florist manager the photographs that you have provided us with they have advised that they cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered." Shocking response after seeing the images.”

Helpful Report

Posted 6 months ago

Hello Craig, We’re very sorry to hear about your disappointing experience. This is certainly not the quality we aim to deliver, and we completely understand how upsetting it must have been to receive flowers that didn’t match what was pictured on our website. Thank you for sharing your thoughts, and again, we sincerely apologise for letting you down on this occasion. I can see that our customer service team have responded to your email this morning and they are awaiting your reply. Warm regards, Katie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,741 reviews