Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,993 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,993 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Avoid this company, received these today, water damaged box, ripped to pieces, apparently a LARGE bouquet, with numerous dead/dry flowers, their customer care offered little to no help, offering a £10 refund! Only offering to send a replacement bouquet late in the day after me asking to make a formal complaint and speaking to someone, so it was too late to resolve. Absolutely rubbish”

Helpful Report

Posted 8 months ago

Hello Corrie, We appreciate you bringing this to our attention. We regret to hear the bouquet and its packaging arrived in poor condition, and that our service was unhelpful. I have requested further information, and we hope this can be resolved. Kind regards, Rosie

Posted 8 months ago

“Not a great bunch or flowers really. I opted for the large (extra payment) I feel I may have been sent small , if not I do wander what the small must look like. Chocolates fine, vase fine, flowers look like I could of bought from my local spar shop for half the price.”

Helpful Report

Posted 8 months ago

Hello Ollie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the flowers did not meet your expectations and that you felt the size was not what you anticipated. Your experience matters to us, and we appreciate your input regarding the quality of the bouquet. We'll take this on board to improve our offerings in the future. Warm regards, Katie

Posted 8 months ago

“Very poor quality of flowers delivered. The size of the bouquet was nothing like what was advertised and this had nothing to do with some of the flowers in bud. I sent photos to Customer service but of course they didn't agree. For a company that claims 100% satisfaction guarantee this is just fake news!! My issue was quality and quantity and i defiantly wasn't 100% satisfied!!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We're very sorry to hear that the bouquet delivered to your mum was not satisfactory. I can see you have been in contact with our support team and advised correctly. Kind regards, Rosie

Posted 8 months ago

“I compalined that my flowers were not going to arrive on the day I asked for. I realised I had 1 digit wrong on the postcode so I apologised when I let them know straigh away. The flowers were for a bereavement and the person who replied back to me wrote I hope the flowers bring 'joy and delight' to the receipeint. I was then told my flowers would not be delivered(after 1 day late) and I could get a £15 gift voucher. I paid £35 for the flowers. Very poor customer service. They didnt even try to get in touch with Royal Mail to see if they could change the i digit in the postcode. I will never use these people again !”

Helpful Report

Posted 8 months ago

Hello, We sincerely apologize for the experience you had with your order. We understand how important timely delivery is, especially during such sensitive occasions. It’s unfortunate that the postcode error affected the delivery, and we truly appreciate your understanding in this matter. I can see you are in contact with our customer support team. We hope this can be resolved. Warm regards, Tom

Posted 8 months ago

“Do not use this company!! Wish id read the reviews before I purchased birthday flowers for my partner. I paid extra for delivery before 1300 on the date. They arrived at 1335 the day after her birthday. Two of the roses stems were snapped!!! Prestige flowers completely ruined what was meant to be a lovely birthday surprise. I will never use them again. I strongly advise everyone else to look else where rather than face the same disappointment I faced.”

Helpful Report

Posted 8 months ago

Hello Nick, We’re genuinely sorry to hear about your experience and fully understand your frustration. Timely delivery and the quality of our flowers are of utmost importance to us, and it’s disheartening to know we fell short on such a special occasion. I can see you have been in contact with our customer support team and this has now been resolved. Warm regards, Rosie

Posted 8 months ago

“I was so disappointed with this company I ordered a gift of flowers a vase Chocolate and Sparkling wine to be delivered to my Niece on the birth of her daughter I paid top £( 145)for this service The item were delivered promptly and withen the time frame expected by the Royal Mail . But nothing was as it appeared in the website I got a few wilting red roses instead of the large bouquet of roses and freesias https://cf-images.prestigegifting.co.uk/width=100,sharpen=0.8,quality=80,format=auto,dpr=1/https://www.prestigeflowers.co.uk/images/products/b517a0c6f7814163cbf1e1fe79378333.jpg The vase looked more like a beer glass I am afraid to ask about the Belgian chocolate And the wine The flowers were not what was ordered or expected very disappointing! Having lived in the UK for many years I expected better than this !”

Helpful Report

Posted 8 months ago

Hello Raj, We’re truly sorry to hear about your disappointment with your order. We understand how important it is for everything to arrive as expected, especially for such a special occasion. I have now contacted you regarding this issue. Warm regards, Chloe

Posted 8 months ago

“DO NOT, I REPEAT, DO NOT USE THIS COMPANY!!! I ordered a bouquet of flowers for my friend in the UK for her birthday and to say we were both VERY DISAPPOINTED with the bouquet she received is an UNDERSTATEMENT!!! I ordered the small bouquet that looked full on their website yet the one she received looks like a child picked SOME flowers and threw them into a vase!!!! A DISGRACE of a product!!! Their customer service, you ask???? Just as HORRIBLE!!! They have the nerve to say the bouquet my friend received looks like the photo and she received what she is supposed to (look at the photos I attached and you let me know!!) Let me tell you PRESTIGE FLOWERS, YOUR REPS ARE AWFUL, THEY ARE BLIND IF THEY CANNOT SEE THE DIFFERENCE AND I WILL NEVER USE YOU AGAIN. My friend also tried your company years ago and went through the SAME THING AND STOPPED USING YOU YEARS AGO. I am leaving reviews ALL OVER ON EVERY WEBSITE TO WARN FUTURE POTENTIAL CUSTOMERS TO NOT USE YOUR COMPANY!!!”

Helpful Report

Posted 8 months ago

Hello Jennifer, Thank you for taking the time to leave a review. We're truly sorry to hear that you were disappointed with your recent experience. We completely understand how important it is for gifts, especially for special occasions like birthdays, to meet expectations. Based on the image provided, we can confirm that the correct size was delivered. The bouquet shown on our website represents the medium size option, as noted during the selection process. Kind regards, Rosie

Posted 8 months ago

“Just excellent service”

Helpful Report

Posted 8 months ago

Hello Rene, Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced excellent service. Your satisfaction means the world to us! Best wishes, Katie

Posted 8 months ago

“Yes I love your website, as I have cancer and don’t get out much. So great to do it online thanks again . It’s for my mums grave it’s her birthday . Thankyou Jill Milford ❤️”

Helpful Report

Posted 8 months ago

Hello Jill, Thank you for your heartfelt 5-star review! We're so glad to hear that our website has made it easier for you, especially during this time. Your mum's birthday is a special occasion, and we're honored to assist you in honoring her memory. Wishing you all our best, Rosie

Posted 8 months ago

“I had a bouquet sent Friday from a friend They arrive in a poor state, with dead carnations and brown on the roses. I took the brown petals off, but despite this one has completely wilted and they are all brown after 2 days. My friend has rang and sent in photos, to be told there is nothing wrong with the flowers. I will attach the photographs. Such a shame this company wont send another bouquet or reimburse when it is very clear to see. Also just tried to attach the photos, this section will not work”

Helpful Report

Posted 8 months ago

Hello, We’re truly sorry to hear about the condition of the bouquet you received and that your concerns were not addressed adequately. This is not the standard we strive for, and we completely understand your disappointment. Your feedback is incredibly valuable, and we take it seriously. Warm regards, Rosie

Posted 8 months ago

“The flowers arrived 3 days late and were not in the best shape box was damaged”

Helpful Report

Posted 8 months ago

Hello, We’re really sorry to hear that your flowers arrived late and in poor condition. That is not the standard we strive for, and we completely understand your frustration. Your feedback is essential to us, and we will take it into account to improve our service. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 8 months ago

“I ordered flowers for my nieces engagement and was very disappointed by what arrived. However that is only part of the issue. The company asked for a review and again I was treated so badly when I gave my opinion. I certainly would never use them again. Maybe if you look for a review, you could listen to what the person is saying! You hounded me for a review. I wasn't going to complain as I normally don't but it would be nice if you listen to your customers. It was like been disappointed twice. Regards, Sally”

Helpful Report

Posted 8 months ago

Hello Sally, We’re truly sorry to hear about your experience, both with the flowers you received and the way you felt treated after sharing your feedback. This is not the service we aim to provide, and we regret that you were left feeling disappointed twice. Your feedback is important to us, and we will be reviewing both the quality of the bouquet sent and the way your review was handled so we can learn from this and improve. We appreciate you taking the time to share your thoughts, even though it wasn’t the experience you deserved. Warm regards, Rosie

Posted 8 months ago

“The site is very easy to use, it is user friendly. The pictures are good quality of the flowers and other products you can purchase”

Helpful Report

Posted 8 months ago

Hello, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our website user-friendly and enjoyed the quality of our product images. Warmest wishes, Prestige Flowers

Posted 8 months ago

“Very easy website to use and a lovely selection of flowers”

Helpful Report

Posted 8 months ago

Hello, Thank you for your glowing 5-star review! We're so pleased to hear that you found our website easy to use and enjoyed our lovely selection of flowers. Warmest wishes, Prestige Flowers

Posted 8 months ago

“Flowers were not as good as photo ,Roses failed to open and the rest just wilted after a day, complained so they gave a £10 discount on next order ,I won't be bothering using it .”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to provide your feedback. We're truly sorry to hear that the flowers you received did not meet your expectations and that they wilted quickly. Your experience is important to us, and we appreciate you bringing this to our attention. We'd love to learn more about your experience and ensure we address your concerns properly. I have reached out via email. Warm regards, Ellie

Posted 8 months ago

“Just received flowers, absolutely beautiful, really impressed”

Helpful Report

Posted 8 months ago

Hello, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you received beautiful flowers and that you were really impressed. Warmest wishes, Prestige Flowers

Posted 8 months ago

“BE VERY CAREFUL WITH DATES! The delivery date is autofilled to the next available date and once order is shipped absolutely nothing can be done to refund. Improvements would be to leave the delivery date blank and force the customer to pick one prompting them”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback with us! We appreciate your comments regarding the delivery date autofill feature and will certainly take your suggestions into consideration for future improvements. Your input helps us enhance our customer experience. Best wishes, Prestige Flowers

Posted 8 months ago

“Delighted with quality and service”

Helpful Report

Posted 8 months ago

Hello Anne, Thank you for your wonderful 5-star review! We're thrilled to hear that you’re delighted with the quality and service. Warm regards, Prestige Flowers

Posted 8 months ago

“Flowers always beautiful they last a long time”

Helpful Report

Posted 8 months ago

Hello Cath, Thank you for your lovely 5-star review! We’re delighted to hear that you find our flowers beautiful and long-lasting. Warmest wishes, Prestige Flowers

Posted 8 months ago

“Not happy orderd for next day del says been delivered but not received any flowers”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and we are very sorry to hear that you have not received your flowers. We understand how disappointing this can be. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they will be happy to assist you in resolving this matter. Kindly include your order number and 'REVIEW' in the subject line. Warm regards, Ellie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,993 reviews