Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,746 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy website with amazing customer service from Sarah, she was ever so helpful and resolved my issue within seconds.”

Helpful Report

Posted 6 months ago

Hello Neeta! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our website easy to use and that Sarah was able to assist you promptly. Exceptional customer service is what we strive for, and it’s great to know that we could help resolve your issue quickly. Your feedback is truly appreciated, and we look forward to serving you again soon! Warm regards, Team Prestige Flowers

Posted 6 months ago

“Absolutely disgraceful service. I ordered flowers from Prestige Flowers for a wake, and their website promised next-day delivery. It’s now three days later, and the flowers still haven’t arrived. The funeral is tomorrow, and this was meant to be a final gesture of respect — now completely ruined. This wasn’t a gift or a casual order. It was for a deeply emotional, time-sensitive event, and Prestige Flowers failed completely. No proper communication, no accountability, and clearly no urgency. If you can’t deliver on your promises — especially for something as important as a wake — you shouldn’t be offering next-day delivery at all. I’ll never use Prestige Flowers again, and I’d strongly advise others not to trust them for anything important.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom

Posted 6 months ago

“Absolutely Stunning – My Go-To for Flowers! This is my second time buying from them, and once again, they completely blew me away. The flowers were fresh, beautifully arranged, and delivered with care. You can tell they put love into every bouquet. Highly recommend!”

Prestige Flowers 5 star review on 3rd July 2025

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your amazing 5-star review! We’re absolutely thrilled to hear that you've chosen us again and that we were able to exceed your expectations. It truly warms our hearts to know that you appreciate the care and love that goes into every bouquet. Your recommendation means the world to us, and we can’t wait to serve you again soon! Warm regards, Katie

Posted 6 months ago

“Really disappointed with the £50 flowers I purchased for a work colleague. I selected the larger size and they looked very sparse. They certainly weren’t worth the price and I felt embarrassed when she sent me a picture.”

Helpful Report

Posted 6 months ago

Hello Ashleigh, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Katie

Posted 6 months ago

“Ordered Large Bouquet, plus card and Cake for next day delivery for a specialbirthday, they arrived 2 days late and the flowers were already wilting, plus cake inedible.Only compensation was £5 for late delivery, which didn't help the upset on our special day.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom

Posted 6 months ago

“Very easy website to navigate, found exactly what I was looking for, quick and easy service and great delivery”

Helpful Report

Posted 6 months ago

Hello Craven Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our website easy to navigate and enjoyed our quick service and reliable delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Warm regards, Katie

Posted 6 months ago

“A Sunflower plant that was gifted to me by my cousin for my birthday. It was beautiful when it arrived, but within 48 hours the leaves had started to curl up and the flower was dying off. I made sure the soil was damp and moved it to the kitchen windowsill, but it has continued to die off, with the buds turning brown as well. Within 9 days it looked pretty sad. I didn't want to mention this to my cousin, so contacted Prestige Flowers direct, but was told my concerns should have been raised within 3 days of delivery... Also the marketing photo makes the plant look much larger then it is. That's an observation after looking at the website to find details in order to contact customer support. And I cannot upload photos to support my review.”

Helpful Report

Posted 6 months ago

Hello, We’re truly sorry to hear about your experience with the sunflower plant. It’s disappointing to know that it didn’t thrive as expected, especially coming from a thoughtful gift. We appreciate you sharing your concerns with us, and we understand how frustrating it must be when a special gift doesn’t meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Team Prestige Flowers

Posted 6 months ago

“Please make it clear that the ‘reward’ of £7.50 can only be used on orders over £30 and NOT AT ALL if you pay with PayPal. Your response to my call was pathetic - it’s how you handle customer complaints that is important. It needs improvement”

Helpful Report

Posted 6 months ago

Hello Mrs F, Thank you for your feedback. We're sorry to hear that your experience regarding the reward system and customer support did not meet your expectations. We appreciate you highlighting the specific limitations on the reward usage, and we will ensure our communication is clearer in the future. We're also taking your comments about our customer service seriously and will work to improve our responses to complaints. Your feedback is invaluable to us, and we genuinely appreciate your insights. Warm regards, Katie

Posted 6 months ago

“What amazing choice of flowers and gifts. The order process is so simple to follow even for a novice IT person like me. Thank you for making what I thought was going to be a difficult process, super easy. Would definitely recommend Thank you”

Helpful Report

Posted 6 months ago

Hello Sue! Thank you so much for your fantastic 5-star review! We’re so happy to hear that you found our selection of flowers and gifts amazing and that the ordering process was easy for you. Helping our customers feel confident when ordering is our top priority, and your kind words truly mean a lot to us. We appreciate your recommendation and can’t wait to help you again in the future! Warm wishes, Tom

Posted 6 months ago

“Best online florist there is. My boyfriend and I have been using it since the start of our relationship and they’re always delivered on time”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you and your boyfriend have chosen us as your go-to florist and that we’ve consistently delivered on time. Your loyalty means everything to us, and we look forward to being a part of your special moments in the future! Warm wishes, Tom

Posted 6 months ago

“I ordered a set of flowers Monday to come for Tuesday as a late birthday present thinking theyd be abit nicer than going to the shop £44 was payed for a large set of flowers within the day they came 2 of the flowers were already discolouring. When complaining abit this and that my large was infact a small I was offered £5 credit now I’ve declined the £5 to say I want more I’ve heard nothing since. Stear clear!”

Helpful Report

Posted 6 months ago

Hello Molly, We are truly sorry to hear that your experience did not meet your expectations, especially for such a special occasion. It's disappointing to learn that the flowers were not up to standard and that communication fell short. We really appreciate your feedback as it helps us improve our services. I can see that we have offered you a refund for the price difference related to the size issue, but we have not yet received your response. Warm regards, Rosie

Posted 6 months ago

“AVOID AT ALL COSTS. Ordered peony bouquet on Friday for delivery on Sunday. Flowers arrived on Monday and were very tired looking. Buds were discoloured and those which had opened had withered outer petals. Haven't bothered to complain as it looks from other comments company couldn't care less. BE WARNED!”

Helpful Report

Posted 6 months ago

Hello Lorraine, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom

Posted 6 months ago

“Extremely disappointed with the bouquet I ordered, and subsequent dealings with this company. I ordered the ‘Rose Meadows’ for £38.47 as a new home gift for my daughter and her partner. Photo on the website is very misleading, as what turned up was very different to what was shown on my order (see photo of what the order looked like versus what we got). On sending an email about this, I was told the photo on the website was of a different size to the standard that I’d ordered, so nothing they would do about it. I’ve had better bouquets for half the price, and I won’t be using them again sadly. I’ve given one star for the delivery being on time, and one for the flowers we did get.”

Helpful Report

Posted 6 months ago

Hello Lisa, We're truly sorry to hear that the bouquet did not meet your expectations and that there was a misunderstanding regarding the photo. It’s disappointing when things don’t turn out as hoped, especially for such a meaningful gift. We appreciate your feedback, which helps us identify areas for improvement in our service. Thank you for acknowledging the timely delivery. We hope you might consider giving us another chance in the future to provide a better experience. Warm regards, Tom

Posted 6 months ago

“This is my second order with Prestige Flowers. The quality is fantastic, and the website is very easy to use. Highly recommend them.”

Helpful Report

Posted 6 months ago

Hello Richard! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you enjoyed our fantastic quality and found the website easy to navigate. Your recommendation means a lot to us, and we can’t wait to assist you with your next order! Warm wishes, Tom

Posted 6 months ago

“Purchased the large peony bouquet for my wife, when celebrating our anniversary and this was not certainly money well spent. The bouquet hardly bloomed over the week and in fact arrived with dark spots on most of the buds, which only got worse over time. Will certainly not be purchasing from here again. Better off going the petrol station.”

Helpful Report

Posted 6 months ago

Hello Ravi, We're genuinely sorry to hear that your bouquet did not meet your expectations. It's disheartening to know that the flowers arrived with issues and did not bloom as anticipated. We completely understand how this would affect your special celebration. Thank you for sharing your feedback, and we will certainly take it into account to improve our offerings in the future. Warm regards, Tom

Posted 6 months ago

“The flowers arrived a day late and were already badly wilting. This is the second time this has happened. Avoid.”

Helpful Report

Posted 6 months ago

Hello, We're sincerely sorry to hear about the delay and the condition of the flowers upon arrival. Your experience is not what we aim for, and we understand how frustrating this must be. We appreciate your feedback, as it helps us to enhance our service and ensure timely deliveries in the future. Warm regards, Tom

Posted 6 months ago

“Thank you for sending the beautiful flowers ref 8913098 five out of five”

Helpful Report

Posted 6 months ago

Hello Debbie! Thank you for your wonderful 5-star review! We’re delighted to hear that you loved the beautiful flowers. Your support means the world to us, and we can’t wait to help you again soon! Warm wishes, Tom

Posted 6 months ago

“Amazing, ordered a few times and never had any issues, always amazing quality”

Helpful Report

Posted 6 months ago

Hello! Thank you for your incredible 5-star review! We’re so glad to hear that you’ve had consistent, amazing experiences with our quality and service. Your kind words truly brighten our day, and we can’t wait to assist you again in the future! Warm wishes, Prestige Flowers

Posted 6 months ago

“Excellent flowers and service”

Helpful Report

Posted 6 months ago

Hello Bindu! Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed both our flowers and service. It's always our goal to provide a wonderful experience for our customers, and your kind words mean a lot to us. We look forward to serving you again in the future! Warm wishes, Prestige Flowers

Posted 6 months ago

“Ordered large sunflower. Arrived looking withered and within 2 days flowers were dead. Also received sunflowers from Tesco which were beautiful, so much cheaper and still look lovely 8 days later. Because I don’t have a date stamped photo prestiage are not interested. Never use this service again”

Helpful Report

Posted 6 months ago

Hello, We are truly sorry to hear about your experience with your sunflowers. It's disappointing to know they did not meet the quality you expected. We strive to provide our customers with fresh and vibrant flowers, and it seems we fell short this time. Regarding your concerns, we do appreciate your feedback as it helps us to enhance our service. Warm regards, Rosie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,746 reviews