Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,741 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The product is absolutely shocking. The website shows a blooming, healthy looking bunch on peonies, with fresh green leafage. What arrived were dying buds, drooping heads, brown petals and wilting greens. These arrived looking like Tim Burton had used them in one of his dark tales. My fault, I should have supported, and stuck to local. My advice. You do the same. Order Numer, should prestige want to investigate is 8909797”

Helpful Report

Posted 6 months ago

Hello, I'm genuinely sorry to hear about your experience with the flowers not meeting your expectations. It’s particularly disheartening to see a special gift arrive in such poor condition. Your feedback is invaluable as it highlights areas where we need to enhance our service. I can see that a member of our team has reached out via email today. Warm regards, Rosie

Posted 6 months ago

“Twice I’ve ordered from them and both times the flowers arrived dropped and half dead. Use inteflora or a local florist these guys are scams.”

Helpful Report

Posted 6 months ago

Hello, I’m genuinely sorry to hear about your experience with the flowers arriving in poor condition. It’s understandably disappointing when a special gesture doesn’t meet expectations. We strive to ensure that our products arrive in the best possible state, and your feedback highlights important areas for us to improve. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 6 months ago

“I wish I could leave no stars! Flowers delivered to the wrong address, no card left at the recipients house to say where it had been delivered, tracker and picrure provided clearly shows wrongful delivery. Very unhelpful when I contacted them for help and when I asked for a refund. Will not be using again!”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear about the unfortunate delivery experience you encountered. It’s completely understandable to feel frustrated when things don’t go as expected, especially with such a special gesture. Your feedback highlights important areas where we need to improve, and we take it seriously. Rest assured, we are looking into this matter to ensure it doesn’t happen again. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 6 months ago

“I ordered some flowers for Tuesday payed 56 pounds 8.99 of that for delivery never got them ,Tuesday was the day where the receiver was in , so I never got anything for my money and I will not ever use them again, absolutely money wasted.”

Helpful Report

Posted 6 months ago

Hello Perry, I’m truly sorry to hear that your order didn’t arrive as expected. It’s frustrating to pay for a service and not receive what you anticipated, and I completely understand your disappointment. Your feedback is essential to us as we continually strive to improve our customer experience. We can see that the replacement bouquet was attempted for delivery, but there was no answer at the address. Warm regards, Tom

Posted 6 months ago

“I ordered a large bouquet and afternoon tea package. The bouquet was not large and not all the items were in the afternoon tea box.The photos were totally misleading. I was then asked to contact the recipient and get them to take photos not what you want to do when recovering from an operation!”

Helpful Report

Posted 6 months ago

Hello Jo, I’m very sorry to hear that your experience didn't meet your expectations and that the bouquet size and afternoon tea package were not as anticipated. It's understandably frustrating when things don’t go as planned, especially during a time when the recipient is recovering. Your feedback about the misleading photos is incredibly important to us, and we take it seriously as we strive to improve our service. Thank you for bringing this to our attention. Warm regards, Tom

Posted 6 months ago

“I was honestly quite disappointed when the receiver sent me a photo thanking me for the flowers. The bouquet looked very underwhelming compared to the photo on the website to the point I felt slightly deceived - I have included the website photo and the photo of the flowers below for comparison. Flowers did arrive quickly.”

Helpful Report

Posted 6 months ago

Hello, Thank you very much for sharing your feedback, and I’m truly sorry to hear you were disappointed with the bouquet. We always aim to match the website photos as closely as possible, but occasionally substitutions or variations can occur due to seasonal availability or local florist stock, though the final arrangement should still capture the overall style and value of what you ordered. I appreciate you taking the time to include photos for comparison; this is very helpful for us to investigate further. Thank you again for bringing this to our attention. Best wishes, Katie

Posted 6 months ago

“Excellent service, beautiful flowers would highly recommend”

Helpful Report

Posted 6 months ago

Hello Tracy! Thank you so much for your amazing 5-star review! We're thrilled to hear that you had an excellent experience with our service and found the flowers beautiful. Your recommendation means a lot to us, and we can't wait to serve you again! Warm wishes, Rosie

Posted 6 months ago

“Although the flowers looked lovely, I ordered from this company as I thought it was a small independent florist, so when the bouquet arrived from M&S I was a bit shocked and annoyed. Also I paid for a message to be written and this was not included upon the flowers therefore leading to my relative questioning who had sent her flowersm”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We’re truly sorry to hear that your order did not meet your expectations and for any confusion regarding the bouquet’s origin. We understand how important a personal touch is when sending flowers and regret that your message was not included. Your comments are invaluable to us and will help us improve our services moving forward. Kind regards, Tom Warm regards, Team Prestige Flowers

Posted 6 months ago

“Not quite like the photo but still so lovely and worth the price, would definitely buy from here again”

Helpful Report

Posted 6 months ago

Hello! Thank you for your thoughtful 4-star review! We're so glad to hear that you found the flowers lovely and worth the price. We appreciate your feedback about the photos, and we're always striving to meet expectations. We can’t wait to serve you again in the future! Warm wishes, Rosie

Posted 6 months ago

“I use prestige flowers at lest once a month to send to our team members to say thanks. The flowers always arrive on time, are so well priced and are beautiful. We usually get a photo a week later showing us how well they have lasted and how happy they are with them. I can highly recommend prestige flowers.”

Helpful Report

Posted 6 months ago

Hello Emma! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you consistently choose Prestige Flowers to brighten your team members’ days. It’s fantastic to know that the flowers arrive on time, are beautifully priced, and bring joy long after they’ve been received. Your recommendation truly means the world to us! Warm regards, Katie

Posted 6 months ago

“Very easy site to use and order what you want with no messing around and always deliver on time and the flowers and gifts are very look after and look amazing and last for a while”

Helpful Report

Posted 6 months ago

Hello Melanie! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you find our site easy to use and that we consistently deliver beautiful flowers and gifts on time. It’s wonderful to know they bring joy and last for a while! Your kind words mean so much to us. Warm regards, Rosie

Posted 6 months ago

“Beautiful flowers and next day delivery is so so helpful!”

Helpful Report

Posted 6 months ago

Hello! Thank you for your lovely 5-star review! We're so glad to hear that you found our flowers beautiful and our next day delivery helpful. Your kind feedback truly makes our day! Warm wishes, Katie

Posted 6 months ago

“This is the 7th month in a row Ive sent flowers to Manchester England. I'm in TEXAS, US. It has always gone smoothly, except for 1 mistake on my part once, & they even helped make that right! I do prefer the arrangements in the US better, as they are more creative & special occasion specific, such as PRIDE month etc. but their service & on time delivery has been great! 👍🏻Rod Steel”

Helpful Report

Posted 6 months ago

Hello Ron! Thank you for your wonderful 4-star review! We're thrilled to hear that you've consistently chosen us for your flower deliveries to Manchester, even from Texas! It’s great to know that our service and on-time delivery have met your expectations. We appreciate your feedback about the arrangements, and we're always striving to improve and bring a touch of creativity to our offerings. Your support means a lot to us! Best wishes, Rosie

Posted 6 months ago

“Super quick and easy site to use. Lovely flowers and gifts to choose from.”

Helpful Report

Posted 6 months ago

Hello Jacqui! Thank you for your wonderful 5-star review! We're delighted to hear that you found our site quick and easy to use, and that you loved our selection of flowers and gifts. It means so much to us! Best wishes, Rosie

Posted 6 months ago

“The first time I bought flowers for my friends 50th and they were lovely prompted me to buy for my mum to cheer her up. The posy office delivered them limp and not much of them. So I complained yesterday. I received an email stating don't send too many emails. When I sent my complaint I attached a photo of them. I then got an email asking could I send an email when I already had. Anyway deep breath and I sent it again with more photos. Their reply: the Florist Manager reviewed the photos and stated they felt they were of the correct size and when the budded flower come out that they were of standard. Wow the flowers are limp and my mother said she could have bought better at Sainsbury's (no disrespect to them). So beware....”

Helpful Report

Posted 6 months ago

Hello Julie, Thank you for your review. We are so sorry to hear about the quality issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Rosie

Posted 6 months ago

“Shocking, appalling customer service. Flowers delivered 1 week late, almost dead, wilted. No apology. No offer of compensation, nothing. Will never use them again”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom

Posted 6 months ago

“Value is definitely not good value what you see in picture is not what you get .complained but nothing was done .stay away”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear that you were disappointed with your order. It’s frustrating when expectations aren’t met, and I appreciate you sharing your feedback with us. We strive to provide quality products and services, and your comments help us improve. Warm regards, Rosie

Posted 6 months ago

“Had flowers delivered this morning dead I want my money back absolutely disgrace they ve come like this”

Helpful Report

Posted 6 months ago

Hello, I'm truly sorry to hear that your flowers arrived in a disappointing condition. We understand how frustrating it is when something doesn't meet expectations, and we really appreciate you bringing this to our attention. Your feedback is incredibly important to us as we work to improve our service. From the images you shared, it appears that the flowers are still in bud. The blooms in the bouquet—such as peonies—are intentionally sent this way to ensure they arrive as fresh as possible and last longer. We recommend giving them a bit of time to fully open. If you have any further concerns or if the flowers don't begin to bloom, please don't hesitate to reach out to our customer service team. We're here to help. Warm regards, Team Prestige Flowers

Posted 6 months ago

“Recieved a rose for my birthday,when oped it was pretty much dead, which is dead now after 2 days.would nor recommend to anyone.”

Helpful Report

Posted 6 months ago

Hello Linda, I’m really sorry to hear that your birthday rose did not last as long as it should. It’s always upsetting when our flowers don't meet the quality we strive for, and I truly appreciate your feedback. Your concerns are important to us, and we will be looking into this matter further to improve our service. Thank you for sharing your experience with us. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 6 months ago

“Just received my flowers, or should I say dead flowers a day late 5 dead red roses and 4 dead lilies. Do not order from this company. Worst flowers I’ve ever seen.”

Helpful Report

Posted 6 months ago

Hello, I’m really sorry to hear about your experience with the flowers. It's truly disheartening to know that they arrived late and in such a poor condition. We take pride in our products, and your feedback is vital for us to improve our service. Thank you for sharing your concerns with us. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,741 reviews