Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,994 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Extremely disappointed. Ordered as a team collection for a colleague who was undergoing an operation. What was delivered very poor quality - no way is there 21 stems in the photo below and as others have also written, mainly green stalks, no variety of flowers. The picture on the website shows a selection of different types of flower. Something like 7 or more different blooms and plants. The product sent only looks to include 3 or maybe 4 and 80% of them are one type which make the product look much less classy than the picture that secured your sale. It is the opinion of the seven customers of this product (as reviews show below), that the quality of the blooms sent are substantially poorer than the quality and range advertised in your picture in order to secure the sale and I would question whether Trade Descriptions laws have been breached. In my view if these are assembled by “experts” they may require upskilling/retraining. There are now seven customers you have lost through this particular item. When raised through the online chat the only response I received was pointing to me to text that highlighted the product received may be different to shown. I have previously ordered through and received high quality products but I will not be doing so again.”

Helpful Report

Posted 8 months ago

Hello Sue, Thank you for taking the time to leave a review and share your experience with us. We're truly sorry for any disappointment caused to both you and your recipient—this is never our intention. While our customer service team provided the correct information, I do appreciate the concerns you’ve raised. Our Florist’s Choice bouquet is selected at random, and each one is unique. This is clearly stated on our website, and the images provided are intended as examples only as stated on them. That said, I’ve reached out to you via email, and we hope to resolve this matter to your satisfaction. Best wishes, Ellie

Posted 8 months ago

“Always order from here and never had a problem great service and beautiful flowers”

Helpful Report

Posted 8 months ago

Hello Charlene, Thank you for your wonderful 5-star review! We’re so glad to hear that you consistently have a great experience with our service and that our flowers continue to impress you. Warm regards, Prestige Flowers

Posted 8 months ago

“Shocking flowers - well actually only 4 flowers in bunch. Totally embarrassing to send these as a gift. Green stalks only. A disgrace”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that your experience with the flowers was disappointing. This is certainly not the standard we aim to uphold. We would love the opportunity to make this right for you, as your satisfaction is very important to us. I can see that our customer service team have replied to your live chat ticket. Warm regards, Katie

Posted 8 months ago

“Order 8986933 looked beautiful online, large flowers with life, and a box of chocolates. Sadly, arrived over 3 hours late, missed the birthday girl, no chocolates, damaged roses and lily??? See photo. Was silly to order but am abroad on holiday. Of course I look and feel silly.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues with your order, especially as it was meant for such a special occasion. As we rely on a third-party courier, we’re unfortunately unable to guarantee specific delivery times, and the timeframe provided by Royal Mail is an estimate rather than a fixed schedule. We also apologise for any disappointment caused regarding the flowers and chocolates. I’ve located your order and can confirm that our customer service team responded to your email this morning. Warm regards, Rosie

Posted 8 months ago

“Absolutely dreadful experience! I wish I could give zero stars. I ordered a medium bouquet, supposedly on sale for around £35, as a birthday gift. What arrived was a complete disgrace. The flowers were ruined, clearly past their prime, and one of the roses was unmistakably dead. When I complained through their support chat, they brushed me off, claiming their florist manager said the bouquet looked "perfectly fine” which was a blatant lie. The condition of the flowers was far from acceptable. I'm utterly disgusted and extremely annoyed with the service. Consider this a major warning: DO NOT buy from this company. Numerous other reviews highlight similar issues, so save yourself the disappointment and go elsewhere!"”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience. We're genuinely sorry to hear that you were disappointed with the bouquet you received, as this falls short of the standard we aim to deliver. We’ve carefully reviewed the images provided, and unfortunately, we were unable to identify any concerns with the quality or size of the bouquet. That said, we truly regret that we couldn’t offer a more satisfactory resolution in this instance. Your feedback is important to us, and we remain committed to continually improving both our products and service. Warm regards, Rosie

Posted 8 months ago

“Well, at least the flowers turned up on time, thanks to the Royal Mail! Received the Roses and Lillies, for a special 17th birthday. Delivered on the Saturday, a surprise for the Sunday ….. by Wednesday, the roses wilting and no sign of the lilies blooming. Spoke to customers service, advise, we should have called within three days, if flowers were not blooming and then we’d have been given a ten pound voucher, although the flowers cost, with the vase and chocolates, nearly forty pounds! Thanks! Would definitely not recommend!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We're sorry to hear that the roses and lilies didn't meet your expectations for such a special occasion. We strive to provide the best possible quality, and it seems we fell short this time. Your feedback is important, and we’d like to address your concerns further. Please could you reach out to enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 8 months ago

“I ordered a bouquet for a friend recovering from an operation. I upgraded to medium size for an extra £5, so cost of flowers was £33. The flowers were delivered on time. They were the correct type of blooms and in good condition but the quantity of stems was pitiful. I was embarrassed by how puny it was and disappointed that it had cost so much. I immediately emailed Prestige Flowers to express this . They asked for a birds eye photo of the bouquet once it was arranged in a vase. Again, embarrassing asking my friend to take such a photo. I sent this in another email. Heard back very quickly that the "floral manager" had assessed the photo and it was indeed the correct size. I complained further and was told "that given time the flowers would swell with water and plant feed and ought to appear more like the advertised bouquet." This is insulting, I know flowers open up but they don't clone themselves in water! I then discovered Prestige have a No quibble 100% satisfaction guarantee. So I rang them up. I was told all the same things again, basically floral managers opinion is final. I said I wasn't satisfied and got nothing but a lot of apologies. Now, when I look at other reviews I realise too late that this is a common complaint. Buy your flowers from elsewhere!!!”

Helpful Report

Posted 8 months ago

Hello Lindsey, Thank you for taking the time to leave your feedback. We're truly sorry to hear about your disappointment with your recent order and the experience that followed. We understand how important it is for a gift to be a thoughtful and uplifting gesture. We're sorry that the bouquet did not meet your expectations, and we regret any embarrassment or frustration caused by our photo request and follow-up responses. While our floral manager did confirm the bouquet met the specifications for the selected size, we appreciate that perception of value and visual impact are just as important as the technical details. We're also sorry that our satisfaction guarantee didn’t result in a more positive resolution for you. Please know that your feedback has been shared with the relevant teams so we can continue to improve both our products and service. Warm regards, Rosie

Posted 8 months ago

“Again. Pathetic tiny selection of flowers. White ones, and the roses going brown. Rest were wilted or damaged. Feel really bad for the person who sent them to me. Dreadful quality.”

Helpful Report

Posted 8 months ago

Hello Thank you for sharing your feedback. We're very sorry to hear that the flowers did not meet your expectations, and we understand how disappointing it must be for both the sender and the recipient. Quality is of the utmost importance to us, and we strive to ensure that every order reflects the care we put into our arrangements. It's unfortunate that we fell short of that with your experience. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 8 months ago

“I wish I read the reviews beforehand! I too was very disappointed with the flowers. Not AT ALL like on the photo!! Pathetic looking bouquet thrown in the vase, not arranged nicely.. Prestige flowers!! Not at all! Please do not use their service, it is very bad!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and we’re truly sorry to hear that you were disappointed with your recent order. We always aim to deliver beautiful, fresh arrangements that reflect what’s shown on our website, so we’re very sorry if the bouquet you received didn’t meet those expectations. That’s certainly not the impression we want to leave. I can see that our customer service team are awaiting your reply to look into this further for you. Kind regards, Tom

Posted 8 months ago

“I live in Canada and ordered a succulent plant to be sent to Ireland. I'm happy with the service and how quickly it arrived. My niece in Ireland was happy with the surprise! I didn't realize such services existed till my niece sent flowers from Ireland to Canada. Thanks”

Helpful Report

Posted 8 months ago

Hello Gwen, Thank you for your fantastic 5-star review! We're thrilled to know that you were happy with our service and that your niece loved her surprise! It’s wonderful to hear that you discovered our services through her, and we're always here to help bridge the distance for special moments. Warm wishes, Prestige Flowers

Posted 8 months ago

“I know this is not exactly the company's failure but ordered a flower a week ago for a 90 birthday and the flower is lost... This was the first time I tried the company but seems i will not use them again”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that your order was lost, especially on such a significant occasion as a 90th birthday. We understand how disappointing this must be, and your experience is certainly not what we aim for. We appreciate your feedback, and we will use it to improve our services moving forward. We can see that you have spoken with our team this morning. Warm regards, Katie

Posted 8 months ago

Helpful Report

Posted 8 months ago

“Not what it shows on photos when ordering. Very small and disappointing. Would never use this company again.”

Helpful Report

Posted 8 months ago

Hello, We’re sorry to hear that your order did not meet your expectations. We understand how disappointing it can be when a product does not match what is shown in the photos, and we appreciate your feedback on this matter. It helps us strive for better accuracy in our representations. We do mention on our website that the bouquet pictured is the medium size. As you selected the standard size, it includes fewer stems, which is reflected in the overall fullness of the arrangement. Warm regards, Katie

Posted 8 months ago

“Placed order on 31 July for delivery to Aberdeen on 4 August as a birthday present with flowers, card and cake. Confirmation states 4th as well. Delivered a day late. Company said Scotland and Ireland take a day longer and that this is clearly stated on each product page. It is not. Complete con. No warning when ordering or in order confirmation. Would never recommend this company.”

Helpful Report

Posted 8 months ago

Hello David, We sincerely apologise for the issues you faced with your recent order. We understand that timely delivery is crucial, especially for special occasions, and we're sorry to hear that you experienced a delay. We appreciate your feedback regarding the communication about delivery times, and we will work on clarifying this information to avoid any future misunderstandings. Thank you for bringing this to our attention. We hope to improve your experience with us in the future. Warm regards, Rosie

Posted 8 months ago

“If I could give them ZERO I would! This company has the most appalling customer service policy and department. I ordered some flowers for my 93 year old father to give to my Mum to celebrate their 66th Wedding Anniversary. They were ordered 29th July to be delivered on 1st August. It is now the 5th of August and the flowers have still not arrived! I have called and emailed their customer service team who have been most unhelpful. It was only on my third attempt and demanding a full refund that this was actioned. They try everything in their power NOT to give you a refund. You have to make sure you read the small print as they can deliver flowers up to three days after the delivery date without any recompense! DO NOT USE THIS COMPANY - They are the worst online flower company I have ever used. Customer Service is key in any business!”

Helpful Report

Posted 8 months ago

Hello, We're truly sorry to hear about your experience with Prestige Flowers. We understand how much a special occasion like a wedding anniversary means, and it's disappointing to know that your order was not delivered as expected. Your feedback regarding our customer service is important, and we are committed to making improvements based on your concerns. To ensure this doesn’t happen again, we’ll be reviewing our policies and procedures thoroughly. Warm regards, Katie

Posted 8 months ago

“I tried to get a refund for an embarrassingly small bouquet that was meant to be ‘large ‘but was told my photo did not show the stems clearly, which it did. Customer service was frustratingly unhelpful . Will never use again. Compared to M&S and Next the bouquets are very poor and definitely not as advertised.”

Helpful Report

Posted 8 months ago

Hello, We’re truly sorry to hear that your recent experience with us fell short of your expectations. It’s disappointing to know that the bouquet did not meet the large description and that our customer service was not helpful in resolving your concerns. We appreciate your feedback as it helps us improve our offerings and services. We aim for our bouquets to bring joy and satisfaction, and it's unfortunate that this was not the case. We're grateful that you took the time to share your thoughts with us, and we will be reviewing your feedback closely to ensure we can better serve our customers in the future. Warm regards, Rosie

Posted 8 months ago

“Ordered a Grandeur bouquet for my wife's birthday, expecting something special. What arrived was small, underwhelming, and didn’t match the description at all. Even worse, the personal message I included was completely missing, so my wife had no idea who sent the flowers — ruining the entire surprise. I contacted customer service and sent them a photo of the flowers, only to be asked for more photos instead of being offered a real solution. It feels like they’re just trying to avoid responsibility. Extremely disappointed with the service and how the complaint has been handled. I won’t be using them again and can’t recommend them based on this experience.”

Helpful Report

Posted 8 months ago

Hello Ahsan, Thank you for your review. We’re truly sorry to hear that your experience did not meet your expectations for such a special occasion. It’s disappointing to learn that the bouquet did not match what you anticipated and that the personal message was omitted. We absolutely understand how this impacted the surprise for your wife. Thank you for your feedback regarding our customer service process — your comments have been noted, and we will certainly take them on board as we work to improve. To accurately assess the issue, we kindly request a bird’s-eye view image of the bouquet, out of its packaging. Once we receive these additional images, we’ll be able to investigate the matter further for you. Best wishes, Rosie

Posted 8 months ago

“Website vey complicated to use. I nearly gave up! I do not recall being asked for my email address and did not receive an acknowledement, so probably did not leave one. Fingers crossed delivery will be made as requested!”

Helpful Report

Posted 8 months ago

Hello John, Thank you for your feedback. I apologise for any frustration you experienced with our website. We strive to make the ordering process as smooth as possible, and I appreciate your patience. I can see that there is an email on your account which matches your email address on here. Please check your junk/spam folder for an order confirmation. If this has not been received there, please reach out to us at enquiries@prestigeflowers.co.uk and we can provide this. Best wishes, Katie

Posted 8 months ago

“Flowers arrived on time. Flowers looked okay. Carnations weren’t the best. Followed instructions got them on the Friday all dead by Tuesday. My husband paid a lot for them so very disappointed apparently you have to tell them within three days if any problems so they offered me a ten pound voucher I wouldn’t buy anything else from them so declined. Please be careful if you order anything. I tried to upload photos but it wouldn’t take them”

Helpful Report

Posted 8 months ago

Hello Ann, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations. We aim for all our flowers to arrive in perfect condition, and it's disappointing to learn that this was not the case for you. While we always encourage customers to reach out if there are any concerns, we understand your feelings regarding the voucher offer. I have reached out via email. Wishing you all the best, Ellie

Posted 8 months ago

“Flower ordered for birthday. Opted the large one for it to look better, but the flower that arrived looks like flowers for mourning, flower placed on a wreath. I asked for remake but they decline. Requested for a refund but they still declined. I was ordering for years now but this is the first time I felt really disappointed especially with the customer service.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We sincerely apologise for the disappointment you felt with your recent order and understand how important it is to have the right floral arrangement for special occasions. We truly regret that we could not meet your expectations this time around. Your feedback is invaluable, and we will be looking into this matter to ensure future improvements. I have reached out via email to hopefully resolve this. Warm regards, Ellie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,994 reviews