Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,741 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing service”

Helpful Report

Posted 6 months ago

Hello Thomas! Thank you so much for your wonderful 5-star review! We're delighted to hear that you had an amazing experience with our service. Your satisfaction means the world to us, and we can’t wait to serve you again! Warm wishes, Prestige Flowers

Posted 6 months ago

“Unreliable delivery 3 days late, flowers dead and rotting and the customer care poor without any empathy. Flowers ordered a week in advance of my elderly mother’s birthday we had to manage her disappointment on the day and also the distress of receiving the dead flowers 3 days later. Despite sharing our experience and photos with the customer care team and the MD there is no resolution I have shared my experience to warn other potential customers to consider their options before placing their trust and order either this company.”

Helpful Report

Posted 6 months ago

Hello Paul, We’re truly sorry to hear about the delivery issues and the disappointment it caused for your mother’s birthday. Your feedback is very important to us, and we sincerely apologise for any distress this has caused you and your family. We appreciate you sharing your experience and would like to assure you that we are committed to finding a resolution. I have reached out to the customer on the account. Warm wishes, Ellie

Posted 6 months ago

“Gone to M & S Process taking too long”

Helpful Report

Posted 6 months ago

Hello, I’m sorry to hear that your experience with our service took longer than expected. We strive to ensure that our processes are smooth and efficient, and it’s disappointing to learn we fell short in this instance. Your feedback is invaluable to us, and we will certainly take it into consideration as we work to improve. Thank you for sharing your thoughts. Kind regards, Katie

Posted 6 months ago

“always come to prestige flowers whenever i need them for an occasion. They are always beautiful and on time!”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you always turn to Prestige Flowers for your special occasions and that our arrangements consistently impress you with their beauty and timely delivery. Warm wishes, Prestige Flowers

Posted 6 months ago

“I find the service very easy to use and fast service for delivery that’s why I use them Time after time”

Helpful Report

Posted 6 months ago

Hello David! Thank you for your fantastic 5-star review! We're thrilled to hear that you find our service easy to use and appreciate our fast delivery. It's great to know that you choose us time and time again! Warm wishes, Prestige Flowers

Posted 6 months ago

“Awful flowers, expensive and not worth the money, avoid. Flowers died by day 4”

Helpful Report

Posted 6 months ago

Hello Kate, I’m truly sorry to hear about your experience with our flowers. It’s disheartening when our products don’t meet your expectations, especially regarding freshness and value for money. We appreciate your feedback as it helps us strive for better quality in our offerings. Thank you for sharing your thoughts with us. Warm regards, Rosie

Posted 6 months ago

“Very expensive and bouquet looked nothing like the photo (much smaller). AVOID! Then when emailed for my review, I gave this feedback along with a photograph taken on the day (sent from my friend who received them) to be told there was nothing they would do because the photo wasn't date stamped! Absolute waste of time and money. Use a local florist instead.”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear that your experience with our bouquet did not meet your expectations. It's disappointing when the product doesn't match what was advertised, and I understand how frustrating that must be. We take customer feedback seriously, and your comments will help us improve our service in the future. Thank you for sharing your concerns with us. Kind regards, Rosie

Posted 6 months ago

“Terrible. Overpriced and underwhelming flowers. A 'large' bouquet for £42 should have been impressive. It disappointed on every level. Customer service is just as disappointing as the product.”

Helpful Report

Posted 6 months ago

Hello James, I’m truly sorry to hear that your experience with our flowers did not meet your expectations. It’s disappointing when a purchase doesn’t live up to the promise, especially regarding both quality and customer service. Your thoughts are important to us, and we appreciate your feedback as it helps us understand where we can improve. Thank you for sharing your concerns. Warm regards, Katie

Posted 6 months ago

“I have used prestige many times over several years and until today have never been disappointed. Whilst the flowers are fresh and buds to open, the size of the bouquet is much less than the online photo advertised as a small bouquet. Customer Service argue that there is nothing wrong with the product so I guess my loyal custom has meant nothing. Disappointed as they are not cheap so would expect better.”

Helpful Report

Posted 6 months ago

Hello, I’m sorry to hear that your recent experience with us did not live up to your expectations. We strive to provide a product that reflects the quality we stand for, and I understand your disappointment regarding the bouquet size. Your loyalty means a lot to us, and your feedback is invaluable in helping us improve. We state on the website that it is a medium-sized bouquet shown. As you purchased a standard size, there are fewer stems in the bouquet. Thank you for taking the time to share your thoughts. Warm regards, Katie

Posted 6 months ago

“Really disappointed with the quantity of the flowers especially as I had gone for the large option, I contact them using the chat, got no where realy, saying to wait three dys for them to bloom, the roses are already in bloom. no matter how they bloo the the quantity was not there.”

Helpful Report

Posted 6 months ago

Hello, I’m really sorry to hear that you were disappointed with the flowers you received. It's frustrating when expectations aren't met, especially regarding quantity. We appreciate your feedback, as it helps us understand how we can do better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Katie

Posted 6 months ago

“Always use prestige flowers never had a problem flowers are always beautiful and fresh”

Helpful Report

Posted 6 months ago

Hello Jackie! Thank you so much for your fantastic 5-star review! We're delighted to hear that you always choose Prestige Flowers and that our blooms consistently meet your expectations for beauty and freshness. Warm wishes, Prestige Flowers

Posted 6 months ago

“Very poor quality and small bunch considering this was meant to be a large bunch from what I understand was a premium quality service. I have complained so hopefully the matter will be relived but really this is not good as it was a thank you gift for the support my wife gave me though my recent cancer surgery.”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear about your experience and the issues you’ve encountered with your flowers. It's especially disappointing when such gifts don’t reflect the care and appreciation intended. We want to ensure our customers feel valued, and your feedback is crucial to helping us improve our products and services. I have located this order and can see that this has since been resolved. Thank you for sharing your thoughts with us. Warm regards, Rosie

Posted 6 months ago

“Absolutely rubbish service, flowers were nothing like the pictures.”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear that your experience was not what you expected. It’s disappointing when the flowers don’t reflect what was shown, and I understand how frustrating that can be. Your feedback is important, and we will certainly use it to improve our service moving forward. We do state in the description of the product you ordered that the flowers will be delivered in bud. Warm regards, Katie

Posted 6 months ago

“Thank you our friend has just received her birthday flowers very pleased, I have used you many times even my friends mother in Germany, so no hesitation to order again.”

Helpful Report

Posted 6 months ago

Hello Mrs Ellison! Thank you so much for your wonderful 5-star review! We're delighted to hear that your friend loved the birthday flowers and that you've chosen us for your gifting needs time and time again. Warm wishes, Prestige Flowers

Posted 6 months ago

“Absolutely fantastic. The flowers are beautiful and never fail to bring a smile”

Helpful Report

Posted 6 months ago

Hello Kimberley! Thank you so much for your fantastic 5-star review! We're overjoyed to hear that our flowers continually bring a smile to your face. Warm wishes, Prestige Flowers

Posted 6 months ago

“Flowers do not arrive the next day. They are sent by royal mail and therefore cannot guarantee delivery, even though you pay £5.99. Do not use this company. Not helpful at all.”

Helpful Report

Posted 6 months ago

Hello, I’m truly sorry to hear about the delivery issues you experienced with your order. We understand how important timely delivery can be, and we acknowledge that relying on third-party services can sometimes lead to unexpected outcomes. Your feedback is crucial in helping us evaluate and enhance our delivery processes. Thank you for sharing your thoughts with us. Kind regards, Tom

Posted 6 months ago

“Great service. Very efficient.”

Helpful Report

Posted 6 months ago

Hello Rosie! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service efficient. Warm wishes, Prestige Flowers

Posted 6 months ago

“I often use Prestige Flowers for special occasions and recipients are always delighted with their gift.”

Helpful Report

Posted 6 months ago

Hello Dee! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you choose Prestige Flowers for special occasions and that the recipients are always delighted with their gifts. Warm wishes, Prestige Flowers

Posted 6 months ago

“Absolutely nothing like the photo. £39 for this measly looking thing. They were a present and I felt utterly embarrassed when she sent me a photo of them when she'd received them. There are nicer bunches of flowers at the supermarket for a fraction of the price. The difference between the photo on the website and the reality is almost laughable. They should be embarrassed. Save your money!”

Helpful Report

Posted 6 months ago

Hello Rebecca, I’m really sorry to learn that the flowers you ordered did not meet your expectations and fell short of the image portrayed on our website. It's disappointing when a gift doesn't convey the sentiment you intended, and I completely understand your frustration. We truly appreciate your feedback, as it highlights important areas we need to reassess. Warm regards, Katie

Posted 6 months ago

“Always lovely flowers and great service, thank you!”

Helpful Report

Posted 6 months ago

Hello Jan! Thank you so much for your lovely 5-star review! We're thrilled to hear that you always enjoy our flowers and service. Warm wishes, Prestige Flowers

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,741 reviews