Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,756 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 272,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt the size of the bouquet that was received was extremely inadequate considering the amount that it cost. I will definitely be looking for other options when it comes to ordering flowers online again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback regarding the bouquet you received. I’m sorry to hear that you felt the size was inadequate for the price paid. We strive to deliver arrangements that meet our customers' expectations, and it seems we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.oc.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“Bought flowers that were delivered on the wrong day. Not only that but customer service was as expected same as they send to every one. WISH I’d read REVIEWS before I decided on Prestige. Looking forward to response from Tom he must be so sick of typing the same thing over and over again. Maybe the people who profit from the company should sit down and and start again. Wouldn’t recommend and won’t be recommending to anyone. 👎👎”

Helpful Report

Posted 2 months ago

Hello Vicky, I’m really sorry to hear about the issues you've faced with your order and the level of customer service you received. It’s clear we fell short of your expectations, and I can understand your frustration, especially since you were looking forward to a special delivery. I have checked the tracking and can see this is due for delivery today. Best wishes, Rosie

Posted 2 months ago

“Ordered flowers to arrive on the 28th March to go to Scotland. I received an email claiming they would arrive between 11-2pm. They did not arrive, the tracking on them continuously changes its location and still have not arrived at the destination. Fearing the worse as the order was placed 4 days ago (if they arrive dead etc - I will expect you give a full refund) As it’s unacceptable”

Helpful Report

Posted 2 months ago

Hello, Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience you've experienced with your order. It’s frustrating to hear that the flowers did not arrive as scheduled, and I completely understand your concerns about their condition. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers upon delivery, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Katie

Posted 2 months ago

“Received a bouquet of tulips as a present . When I opened tulips looked about a week old the leaves and stems were already yellow and most of the flowers already opened and drooping . Very disappointed.”

Helpful Report

Posted 2 months ago

Hello, Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the tulips you received did not meet your expectations. It’s disappointing to learn that they appeared aged and droopy upon opening, especially when flowers are meant to bring joy. We always aim to deliver fresh and beautiful arrangements, and your feedback is essential for us to improve our services. If you would like, please reach out to our customer service team, and they will be more than happy to assist you further. Best wishes, Katie

Posted 2 months ago

“Flowers arrived yesterday 28thMarch 2025 were for Mothers Day as u can see from pictures they now look half dead a day later would have been better if I had gone to a supermarket to pick up flowers very disappointed with the quality of them”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s frustrating when expectations aren't met, especially for such a special occasion like Mother's Day. We strive to deliver fresh and vibrant arrangements, and it’s disheartening to learn that this wasn’t the case for you. Your comments about the quality are important to us as they provide insight into how we can improve. I have located your order and can see that our customer service team is awaiting your reply. Best wishes, Katie

Posted 2 months ago

“The roses were already drooping, apart from one Lilie head that partially opened the rest went brown and never opened at all. Flowers arrived late on the Friday of my big birthday weekend, with lots of visitors around and arriving I took a photo of these on the Tuesday and filled in a contact us form. I never heard back. I chased them up with a phone call and was basically told I should have informed them within 3 days and offered me £10 meaning I needed to spend more money for dead flowers! No thank you. The white roses were added to try to make the bouquet look better! I threw these away after 5 days, that was 3 days too long, I still have bloom and wild flowers after 20 days!!!!! (Looking a little sad mind you know, but 20 days!!! ) I’m gutted as my son who has just moved away organised this off his own back. He has always relied on his granny to do things!”

Helpful Report

Posted 2 months ago

Hello Emily, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you’ve had with your flowers. It’s disappointing to learn that they did not arrive in the condition we strive to deliver, especially during such an important celebration. I completely understand how frustrating it must have been not to receive a timely response when you reached out, as prompt communication is something we greatly value. After reviewing our system, I can see that the only email we received from your address was on the 28th. I also see that our customer service team requested a timestamp of when the images were taken. If the photos were taken within the required time frame and you can send this over, we would be happy to assist you further. Best wishes, Katie

Posted 2 months ago

“Awesome. Great Flowers and delivered on time.”

Helpful Report

Posted 2 months ago

Hello! Thank you so much for your awesome 5-star review! We're thrilled to hear that you loved our flowers and that they were delivered right on time. Best wishes, Tom

Posted 2 months ago

“Excellent selection of flowers and cards. One niggle in that when the site first asks for a name and address, it was not clear (to me, at least) if that should be the delivery address or the address of the person making the order. At the end of the process, it was clear that it was meant to be the delivery address but it would be helpful if the site was tweaked to make that clear.”

Helpful Report

Posted 2 months ago

Hello Stephen! Thank you for your great 4-star review! We're glad to hear that you enjoyed our selection of flowers and cards. We appreciate your feedback regarding the clarity of the delivery address prompt on our site, and we'll certainly look into how we can improve that for a better user experience. Best wishes, Tom

Posted 2 months ago

“Ordered flowers 3 days ago for delivery today. Charged 5.99 for the delivery, but failed to deliver. I'm sure Prestige will blame Royal Mail, however when I contacted Prestige asking if the flowers were going to be delivered, the customer service lady said they have til 7pm so don't worry they will be delivered, she didn't really care that the tracking details showed that the flowers were still in Southampton, 175 miles away, wilting away, and it's not like they were cheap either. Poor customer service, backed up by even worse delivery service ny Royal mail. If you're reading this thinking should I use Prestige...save yourself some trouble and use a local florist who will happily help, and will be more grateful than Prestige Flowers. I wouldn't even have given 1 star buy you have to rate them to leave a review.”

Helpful Report

Posted 2 months ago

Hello Jason, Thank you for taking the time to share your experience. I apologise for the inconvenience you've faced with the delivery of your order. We understand how disappointing it can be when things don't go as planned, especially when you’re relying on us for timely service. It's disappointing to hear about the issues with both the delivery and our customer service clarity. We’re committed to improving our communication and ensuring that our customers have a positive experience. Your feedback is vital in helping us enhance our service, and we sincerely appreciate you bringing this to our attention. Best wishes, Katie

Posted 2 months ago

“When I place the order, it said it would be delivered for Mother’s Day, but the order confirmation said delivery would take place after Mother’s Day on the Monday. 😔”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I sincerely apologise for the confusion regarding the delivery date for your order. We understand how important timely delivery is, especially for special occasions like Mother’s Day. We appreciate your patience and will do our best to ensure clearer communication moving forward. Your insights will help us improve our service. Best wishes, Katie

Posted 2 months ago

“The flowers were meant to be sent as condolences to family of their loss. Prestige flowers employed Royal Mail service to deliver the flowers and left them behind rubbish bin. What should be their brain to use Royal Mail for delivery? The whole exercise was to send the message of comfort and they put it next to rubbish bin. I have no words…”

Helpful Report

Posted 2 months ago

Hello Tanya, Thank you for your feedback, and I’m truly sorry to hear about your experience with the delivery. We understand how important it is for condolences to be delivered with care and respect, and it’s disheartening to know that the arrangement fell short of that expectation. Your comments regarding the handling of the delivery are concerning, and we will address this with our team to prevent similar incidents in the future. Your insights are invaluable for us to improve our services. Best wishes, Katie

Posted 2 months ago

“Ordered from Haute part of same company, what I received was a joke, Dead roses, customer team offered a £5 credit, Absolute joke”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your experience with your order. We strive to provide the highest quality products, and it’s disappointing to hear that we didn’t meet your expectations this time. We appreciate your comments regarding our customer service and your account of the offered credit. Your insights are invaluable for us to improve our processes. Best wishes, Katie

Posted 2 months ago

“Prestige Flowers are a very easy site to follow and use, you can choose your choice of flowers at the price you wish to pay, also able to add an extra gift if you wish , write a message or send a card. The added guarantee is a good bonus. I have used them for all different occasions, the flowers are always delivered on the day selected and the receivers of the flowers are always very happy with their beautiful blooms.”

Helpful Report

Posted 2 months ago

Hello Lyn! Thank you so much for your wonderful 5-star review! We're delighted to hear that you find our website easy to navigate and that our flowers consistently impress. It's great to know that the added options, like gifts and messages, enhance your experience. We truly appreciate your trust in us for your special occasions. Best wishes, Tom

Posted 2 months ago

“Ordered flowers at 7:15pm on Thursday for next day delivery it is now 8:20pm on Friday & still no delivery. Royal mail have not updated their tracker & delivered the flowers to the wrong mail centre & since 12:53 today the flowers are still sat at Leeds mail centre. Disgraceful delivery & total lack of clear communication & update. Will never use prestige again”

Helpful Report

Posted 2 months ago

“The flowers were almost dead when they arrived and were 100% not worth the money just so disappointing …..”

Helpful Report

Posted 2 months ago

Hello Russell, Thank you for taking the time to share your experience. I’m truly sorry to hear that the quality of the flowers you received was disappointing and did not live up to your expectations. We strive to ensure that all our products arrive in excellent condition, and it’s concerning to hear that this was not the case for you. Your feedback is valuable to us, and we'll be addressing this with our team to avoid similar issues in the future. If you could send us some photos of the flowers along with your order number to enquiries@prestigeflowers.co.uk, we would like to investigate this further and find a resolution for you. Warm regards, Katie

Posted 2 months ago

“Excellent 😀”

Helpful Report

Posted 2 months ago

Hello! Thank you for your excellent 5-star review! We're so glad to hear you had a great experience with us. Your feedback motivates us to keep delivering the best service possible. Best wishes, Tom

Posted 2 months ago

“Living in Canada and wanting to send flowers to our family living in the UK, we have used Prestige flowers for over a decade. Prestige always has delivered on time with beautifully displayed arrangements bringing joy to those we love and care for overseas. Thank you, we appreciate you!! We highly recommend Prestige flowers. The Millers”

Helpful Report

Posted 2 months ago

Hello Jade! Thank you immensely for your fantastic 5-star review! We're so glad to hear that you've been relying on Prestige Flowers for over a decade to bring joy to your loved ones in the UK. It warms our hearts to know that our timely delivery and beautiful arrangements have made such a positive impact. Thank you for your recommendation. Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Really disappointed. Have used Prestige several times previously and have been very impressed. This time they used my billing address as the delivery address. I contacted them within 3 hours to try to either change the delivery address or cancel the order. The delivery was not due until 2 days later but they refused to amend or cancel. The flowers they deliver are lovely but their customer service is sadly lacking!”

Helpful Report

Posted 2 months ago

Hello Sandra, Thank you for taking the time to leave a review. Unfortunately, due to the high volume of orders during peak periods like Mother's Day, we require customers to contact us up to 7 days in advance for any amendments where possible. Regrettably, we’re unable to make changes to orders once the order documents have been printed and the order has started being prepared. Warm regards, Katie

Posted 2 months ago

“Even though the outside box had been squashed by post office, the flowers inside more than made up for it. The arrangement is beautiful and l am delighted with them. I'd recommend them to anyone who wants to give someone a special treat. Thanks so much 🙏 xxxx”

Helpful Report

Posted 2 months ago

Hello Marilyn! Thank you for your lovely 5-star review! We’re so happy to hear that the flowers made such a great impression, despite the squashed box. Your recommendation means the world to us, and we’re thrilled to have been able to bring some joy to your day. Best wishes, Tom

Posted 2 months ago

“I really do NOT like your website. I do not expect to have to make an account with every single purchase I make online. You should have an option to pay as a guest. When I made an account and put my card details in it was not clear how to actually pay. "Checkout Now" is not what I expect to see after I've already put my card details in as I'm already checking out by that stage. "Pay now" is much clearer and should appear immediately under my card details.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I’m sorry to hear that your experience with our website didn’t meet your expectations. I can confirm that we do allow customers to check out as guests. However, if your email address is already registered to an account, guest checkout wouldn't be an option. Additionally, I noticed that you added a delivery pass, which requires an account to complete the purchase. We appreciate your input and will use it to continue improving our service moving forward. Warm regards, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,756 reviews