Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,096 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi all, so I ordered flowers for our anniversary for my wife, wild and wonderful which were £35 delivered. They were delivered to the wrong address and found them a day late and wished I left them there! They were like a £2,50 bunch of flowers and dying 😡 that shocked phoned them and sent photos and they said they were good quality and consistant😡😡😡 I wish I could add pics to show how rubbish they are. Not happy 👎👎👎”

Helpful Report

Posted 4 months ago

Hello Gary, We’re very sorry to hear about the late delivery and the disappointing quality you received. This isn’t the standard we aim for, especially for an anniversary. Kind regards, Team Prestige Flowers

Posted 4 months ago

“DO NOT USE PRESTIGE FLOWERS!! I mistakenly used them for flowers for my wife on our 25th wedding anniversary, Thanks to Royal Mail they were delivered on the right day but..... The bouquet my wife received was appalling, it was have the size on the one shown on the website, it contained a few lilies and some sorry looking roses along with some hedge clippings and a stick, I didn't expect the world for £30 but I did expect far better than I received, I contacted prestige flowers at the earliest opportunity and I was asked to email so photos which I duly did, several hours later I had to call again because I had not heard anything and I ended up using their chat service, yup only to be told that my delivery was a suitable size and in a good enough condition!! So they were not going to do anything, (suprise suprise) despite requesting several time that they look again at my complaint I was still told no so now my wonderful wife is left with a pretty pathetic very overpriced bunch of flowers, Please take me advice and AVOID AVOID AVOID, Use a local florist and support a local business, I am unable to do so as I am recovering from a stroke and I mistakenly thought this was a better option,”

Helpful Report

Posted 4 months ago

Hello Allan, We’re very sorry to hear about the disappointing experience with the bouquet and the communication you received. This isn’t the standard we aim to deliver, especially on such an important occasion. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Flowers don’t look anything like the picture, far fewer foliage and Lillies and majority were damaged. Very disappointed in this service as it was for an special occasion and I am embarrassed of what was delivered.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your bouquet didn’t resemble the pictured arrangement and that many stems were damaged. This isn’t the experience we want for our customers, especially for a special occasion. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Sadly the latest delivery from Prestige was well below their normal standard. A gift of Florist Choice flowers for my elderly Mum's birthday arrived looking sparse, tired and lacking in their usual colour and vitality. She was noticebly disappointed. I felt let down as my loyalty is with Prestige from whom I order from overseas to the UK quite frequently.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your mum’s bouquet arrived looking sparse and tired. This isn’t the experience we want for our customers. I can see you are now in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Very high class of flowers lots to choose from hard to pick .”

Helpful Report

Posted 4 months ago

Hello there, Thank you for sharing your experience. We’re glad you found our flowers to be of a high class and that there’s plenty to choose from. If you need any help narrowing down your pick, we’re here to assist. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Terrible quality. Look like cheap flowers you could buy at Tesco for X5 the price. Terrible customer service.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear you were unhappy with the quality and the value of your bouquet, and for any disappointment caused by our service. This isn’t the experience we want for our customers. After further investigation, I can see our customer support team has advised you correctly. Kind regards, Team Prestige Flowers

Posted 4 months ago

“My husband and I sent a large bunch of roses and freesias to a 90 yr old aunt using prestige flowers. The bouquet was supposed to be large, we asked our aunts son to send a picture the next day and were disappointed and embarrassed, it looks like we sent a cheap bunch small and not enough flowers for the money. I complained to prestige who replied with standard pre written answers, and showed no understanding or acknowledgment of the size of the bunch. They offered me £10 off if I used them again in the future! Why would anyone do that ? I will never send flowers via prestige again”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your bouquet didn’t meet expectations in size and value, and that our response felt unhelpful. This isn’t the experience we want for our customers. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 4 months ago

“I had a great experience with Prestage Flowers. The flowers I ordered were absolutely beautiful and looked even better in person. My missus loved them, which is always the most important part! Delivery was efficient and arrived exactly on the date requested, with no issues at all. I’ll definitely be ordering from them again and would highly recommend.”

Helpful Report

Posted 4 months ago

Hello Mohammed, Thank you for your review. We’re thrilled you had a great experience with Prestige Flowers and that the bouquet looked beautiful in person. It’s wonderful to hear your missus loved them, and we’re glad delivery was on the date requested. We appreciate your recommendation and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Did not deliver in time for flowers for my wife on our wedding anniversary. when they did not arrive on the date (next day delivery as stated) i immediately told Prestige flowers to cancel the order as the surprise for my wife was lost.Six times in all that i contacted them i reiterated that i wanted a refund and they came back to say they were sending out a new order these arrived the following day by Royal Mail . I asked the postman when they received the order he also stated that they never received anything from Prestige Flowers on the day they were meant to be delivered. i am still waiting for a REFUND . The new flowers that arrived were not as you would expect from Prestige Flowers the tips of the roses were brown, plus the fact i no longer wanted them .They certainly would not have been worth £35.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear about the delayed delivery and the ongoing refund issue. This isn’t the experience we want for our customers. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Kind regards, Team Prestige Flowers

Posted 4 months ago

“The flowers I received nothing like the picture. I know it was a 'mystery bouquet' but to they are in know way worth 50 quid. Disappointing. I wont be ordering again.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your bouquet didn’t resemble the picture and that you’re disappointed. This isn’t the experience we want for our customers. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 4 months ago

“We orderd a rose & lily bouquet. When it was delivered i was so disappointed. It looked nothing like what i had ordered. I messaged them & they basically fobbed me off. I wouldn't recommend them & their customer service was rubbish”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your bouquet didn’t match what you ordered and that you were unhappy with the response from our team. This isn’t the experience we want for our customers. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Item received not as described despite the customer service agent telling me that it's of the standard they accept. Can't justify spending £60 on a "Large bouquet" selection when I could have gotten a better bouquet from Tesco! Avoid ordering from here it will just leave you disappointed when it arrives. Chat transcript also requested but not been delivered to my inbox also.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your item wasn’t as described and that the chat transcript hasn’t been delivered. This isn’t the experience we want for our customers. A member of our reviews team has reached out to you. Kind regards, Team Prestige Flowers

Posted 4 months ago

“well first bunch when it arrived were 6 days late . supposed to be Christmas present. sent via Amazon . complained over a few weeks and have finally got another bunch but instead of roses etc which my daughter thought was being sent but have been sent tulips. what is the matter with this company?”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m very sorry to hear about the late delivery and that the bouquet you received did not match what you expected. We would advise you to contact Amazon customer service. Kind regards, Team Prestige Flowers

Posted 4 months ago

“I placed two separate orders with Prestige Flowers (orders ending 233 and 429). Both arrived with issues. Packaging was crushed and the flowers were withered and not fresh. The bouquets also looked significantly different from the products advertised online. One order arrived a day late, and I was told my address in central Scotland was a “hard to reach” area, which I strongly disagree with. I provided photos and raised a formal complaint. Management acknowledged quality issues but refused full refunds, relying on internal terms and conditions instead. I was offered partial refunds, vouchers, or resends only. I have now had to raise chargebacks through my bank. Based on my experience, I would not recommend ordering from this company.”

Helpful Report

Posted 4 months ago

Hello Gilmour, Thank you for your review. We are sorry to hear you were disappointed with both of your orders. After further investigation, we can see that for order 9387233, we were not contacted regarding any issues until seven days after delivery. As outlined in our policies, concerns must be reported within a specific timeframe, as factors outside of our control can affect flower quality. Our customer support team, therefore, advised you correctly in this instance. For order 9386429, we can see that you provided images showing a slight quality issue with a couple of the roses. We understand that the compensation offered was not satisfactory. Our reviews team has since contacted you regarding this order, and we hope to work towards a satisfactory resolution. Kind regards, Katie

Posted 4 months ago

“e mail sent to prestige after a frankly shocking bouquet was sent compared to what i thought i was ordering from their website. was for a friend who lost their father, and frankly i could have got better at tesco for a fraction of the price. looking forward to their reply....”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. A member of our reviews team has now reached out to you. Kind regards, Katie

Posted 4 months ago

“I ordered the 'Florists Choice' for my daughter's Anniversary, I appreciate that every bouquet is different but I had full trust that it would be as beautiful as previous arrangements I have ordered. Unfortunately this time the florist's choice was a total disappointment and I was embarrassed when my daughter sent a photo of the flowers. They looked like they were the last dregs off of the floor, the colours didn't blend or contrast at all and a lot of the stems were broken. On contacting them, they were less than interested. I won't be using this company again as they are far from prestigious.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. A member of our reviews team has reached out, as we would not want to leave you feeling this way. Kind regards, Rosie

Posted 4 months ago

“Great company to deal with. Website is simple to use, descriptions are clear and concise. I've used this company in the past, the quality of their flowers is remarkable so, absolutely no complaints and would not hesitate to recommend.”

Helpful Report

Posted 4 months ago

Hello Richard, Thank you for your review. We’re thrilled you had a great experience with Prestige Flowers and that the website and descriptions met your expectations. We appreciate your past support and your recommendation. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 4 months ago

“I order flowers a lot. This is the first bad review I have ever wrote for any floral company. The flowers delivered to friends were embarrassing from prestige- night and day from what was advertised. I wrote to the company and was asked to send a photo 1 I had asked our friends to send a photograph of the flowers out of curiosity.. they shot them in their best light and appreciated that we had sent them in a tough time of loss. I had then to go into hospital for major surgery . Only out of hospital I see that prestige have sent another email asking for more photos.. first of all I was not ever going to ruin the sentiment of the flowers and ask for my friends to send more photos - also knowing the one they sent was enough evidence.. but also I had just had major surgery and was in hospital for a week- I doubt by the looks of the bunch they would have even lasted that long! Long and short of this review- go elsewhere for your bouquet to send someone you care about! This company are a waste of time, energy, and money .”

Helpful Report

Posted 4 months ago

Hello Kelly, We’re very sorry to hear about your experience and the disappointment with the bouquet. This isn’t the standard we aim for, and we understand how upsetting this must have been, especially during such a tough time. We want to investigate this further and make things right. A member of our reviews team has reached out to arrange an appropriate resolution. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Thank you I am excited to receive my daughters order it was so easy to order and you are a great company”

Helpful Report

Posted 4 months ago

Hello Rosemary, Thank you for your review. We’re thrilled you’re excited for your daughter’s order and that the ordering process was easy. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 4 months ago

“We are extremely disappointed with the flowers, we would have got more flowers if we had gone to a local garage, purchased for a 40th birthday celebration and it looked like we did not care, would definitely NOT Recommend”

Helpful Report

Posted 4 months ago

Hello J, We’re very sorry to hear you’re so disappointed with your flowers and the birthday arrangement. This isn’t the standard we aim for, and your feedback is important. A member of our reviews team has been notified and will be in touch to help resolve this promptly. Kind regards, Team Prestige Flowers

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 274,096 reviews