Name: Prestige Flowers
Rating: 4.43

“Dreadful flowers-arrived 24hours late.. for Mother's Day... wilted after 4 days... customer service no help!! They only help after 3 days... so pay for a bouquet and it dies within 4 days 😌😌terrible value for money-my Tesco bunch were still alive and beautiful (and half the price!!!)”

Helpful Report

Posted 1 month ago

Hello Louise, Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear about the issues you encountered with your flowers and the late delivery, especially for such an important occasion like Mother's Day. It’s frustrating when expectations aren’t met, and I completely understand your disappointment. I regret that customer service was not able to assist you in a timely manner, as we strive to address concerns quickly. Your comments about the quality and value for money are noted and will be taken into consideration as we work on improving our services. I have reached out via email. Best wishes, Ellie

Posted 1 month ago

“Delivery was on time, but the Roses were beyond saving. Heads were broken, clearly not in a good state when packed, and package thrown over back gate (despite the recipient being in. The freshias were lovely, and they lasted well and as expected. But the whole order should be in this condition. I haven’t bothered contacting customer services as easier to find another source, I have used postal services before and no issues at all. This just ticked the box that I sent flowers but not satisfactory for the recipient or value for money. It’s not worth the disappointment I’m afraid”

Helpful Report

Posted 1 month ago

Hello Tim, Thank you for sharing your thoughts with us. I'm truly sorry to hear about the condition of the roses received and the delivery experience you encountered. We aim to ensure that all our flowers arrive in perfect condition, and it’s disappointing to learn we fell short this time. I appreciate your feedback on the fresias lasting well; however, it’s understandable that the overall order quality didn't meet your expectations and caused disappointment, which is not acceptable. While I understand you chose not to reach out to customer services, I assure you that we take issues like these seriously. Your comments will be addressed to improve our service in the future. Best wishes, Katie

Posted 1 month ago

“P11193773 - failed delivery due to Royal Mail means flowers are not arrived. Prestige took zero responsibility, will not offer a refund and essentially said it's not their issue. Worst is, they can claim from royal mail so not only am I £60+ short, they will claim which make it extremely profitable for them not to offer refunds. Wish I'd checked here before. Really really poor”

Helpful Report

Posted 1 month ago

Hello Darren, Thank you for your feedback, and I sincerely apologise for the inconvenience you've faced with your order. We understand how frustrating it must be when delivery issues arise, especially when you were counting on the flowers to arrive as planned. While we do rely on our partners for delivery, I assure you that your concerns are important to us, and this will be fed back to our Dispatch Manager. I can see that this was delivered today. Best regards, Katie

Posted 1 month ago

“Always beautiful flowers and a great sized bunch. Lots to choose from”

Helpful Report

Posted 1 month ago

Hello Claire! Thank you for your fantastic 5-star review! We're delighted to hear you love our beautiful flowers and appreciate the variety we offer. Best wishes, Rosie

Posted 1 month ago

“Ordered flowers for my sisters birthday to be delivered sat 12 April , didn’t arrive just rung customer service only to be informed that the post code that I always use is a digit wrong & therefore my fault so nothing can be done so including postage I have wasted £36 . Absolutely fuming I’m 78 & can’t afford to lose that amount of money so now will have to order some more but never from prestige .”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review, and I’m truly sorry to hear about your experience. We understand how upsetting it must be, especially when sending a thoughtful gift for your sister’s birthday. While we rely on the information provided at checkout to ensure accurate delivery, we do appreciate that mistakes can happen. I am very sorry for any disappointment caused by the compensation offered of this occasion. Warm regards, Rosie

Posted 1 month ago

“I ordered these flowers as an anniversary present. When received the red roses looked terrible, old and damaged. When I contacted customer services with photos their answer was just the damage is only to "guard petals" and there is no quality issue with the flowers. Nevermind how they look and what that says to the person receiving them !! They really do look terrible and the response from the company is rather astounding. I would think twice before spending your money here.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers didn’t meet your expectations — especially for such a special occasion. While guard petals are a natural part of protecting the rose and are often left in place to preserve the flower during transit, we completely understand how their appearance can affect the overall presentation, particularly when gifting. We’re sorry that our initial response left you feeling unheard. That was never our intention. We genuinely value your feedback, and we’ll be reviewing how we handle similar concerns to ensure our responses feel more considerate and aligned with the occasion. Warm regards, Katie

Posted 1 month ago

“Hi I live in Canada and it was my Sisters 80th birthday on the 9th of April, and I am very Happy to say that my order was delivered on time in Scotland,and that she enjoyed her Teatime gift, thank you so kindly,👍”

Helpful Report

Posted 1 month ago

Hello Jessie! Thank you for your wonderful 5-star review! We're so pleased to hear that your sister enjoyed her Teatime gift and that we could help make her 80th birthday special. It means a lot to us that you chose Prestige Flowers for such an important occasion. Best wishes, Rosie

Posted 1 month ago

“Great product Always on time delivery Site is easy to navigate and the range of add ons is fabulous Thank you Prestige Flowers Mike from Australia”

Helpful Report

Posted 1 month ago

Hello Mike! Thank you for your fantastic 5-star review! We're thrilled to hear that you love our products and that our timely delivery and easy-to-navigate site made your experience enjoyable. We're also glad you enjoyed our fabulous range of add-ons! Best wishes, Rosie

Posted 1 month ago

“Poor quality and quantity received in relation to what I thought I had ordered. Not worth the £49 paid for them. Emailed a complaint with pictures to be told nothing wrong with the flowers?”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts with us. We're genuinely sorry to learn that the flowers you received did not match your expectations in quality or quantity. We aim to deliver on our promises, and it’s disappointing to hear that we fell short this time. I can see that our customer service team did request a further image of the full bouquet to look into this further for you. Best wishes, Rosie

Posted 1 month ago

“Website far too bussy and fussy Needs to be clearer and easier to complete”

Helpful Report

Posted 1 month ago

Hello Mr Smith, Thank you for your feedback. We’re sorry to hear that you found our website to be busy and challenging to navigate. We appreciate your input as it helps us to improve our platform and enhance the user experience for all customers. Best wishes, Rosie

Posted 1 month ago

“I wish I had taken a photo of my bouquet when I received it. It was absolutely shocking. I paid over £60 for the worse bouquet of flowers I had ever received. It was already dying when I received it, the roses were already dying, the lilies never opened. This was the first and the last I will buy flowers from this company. The flowers my husband got me from another company are still triving 2 weeks later.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that your bouquet did not meet your expectations and that the quality was not up to standard. Your feedback is invaluable to us, and we will certainly look into this further to ensure we can provide better experiences in the future. If possible, could you please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 month ago

“I ordered the upgraded Large Ivory harmony flower that obviously increased the cost. The quantity I received was shocking I wouldn’t be happy if I got that quantity in a standard package especially considering I paid a little under £50 . I emailed a complaint and I was told they don’t see anything wrong with them i responded I wasn’t happy they told me there’s nothing they can do. The quantity of flowers compared the price is ridiculous would never order from these again”

Helpful Report

Posted 1 month ago

Hello Layton, Thank you for your feedback. We’re truly sorry to hear that you were disappointed with the quantity of flowers in your order. We strive to provide value with our arrangements, and it’s unfortunate that we did not meet your expectations this time. Your comments are important to us and will be taken into consideration as we seek to improve our services. Best wishes, Rosie

Posted 1 month ago

“I ordered the upgraded Large Ivory harmony flower that obviously increased the cost. The quantity I received was shocking I wouldn’t be happy if I got that quantity in a standard package especially considering I paid a little under £50 . I emailed a complaint and I was told they don’t see anything wrong with them i responded I wasn’t happy they told me there’s nothing they can do. The quantity of flowers compared the price is ridiculous would never order from these again”

Helpful Report

Posted 1 month ago

Hello Layton, Thank you for your feedback. We’re truly sorry to hear that you were disappointed with the quantity of flowers in your order. We strive to provide value with our arrangements, and it’s unfortunate that we did not meet your expectations this time. Your comments are important to us and will be taken into consideration as we seek to improve our services. Best wishes, Rosie

Posted 1 month ago

“Horrendous. No body every use this company. Paid for flowers to be delivered to my wife on the morning of our wedding. Still no flowers a day later. So if you are wanting flowers for the biggest day of your life to be delivered to the love of your life. Pick somewhere else”

Helpful Report

Posted 1 month ago

Hello Matt, Thank you for your review. We’re sincerely sorry for the experience you had with your order. We understand how important flowers are for such a significant day, and it’s disappointing to hear that we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 1 month ago

“Request next day delivery. At no point was I told they couldn’t deliver on that date a then get an email to say delivery is is going to be 3 days later!!!!!!!! Very poor”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are very sorry for any disappointment or inconvenience caused. I can see that your order was delivered on the 13th as requested. Best wishes, Katie

Posted 1 month ago

“Order P11179490. I ordered flowers on 4th April for delivery on 7th April and paid £5.99 for named day delivery. The reason for this was that my niece and myself travelled almost 200 miles to visit my terminally ill sister in law on 7th April and as she is bedridden we wanted to be there to sort out the flowers for her. Unfortunately the flowers were not delivered until 8th April and had to be sorted by her carers. Most disappointing”

Helpful Report

Posted 1 month ago

Hello Frances, Thank you for sharing your experience with us. I’m truly sorry to hear that your flowers did not arrive on the expected date, especially considering the special circumstances surrounding your visit to your sister-in-law. We understand how important it is to have a seamless delivery during such a challenging time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Rosie

Posted 1 month ago

“Flowers were half dead and the bunch didn’t look anything like the pictures”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. I'm very sorry to hear that the flowers you received were not in good condition and didn’t resemble what you expected from the images. We strive to provide high-quality products that bring joy to our customers, and it's disappointing to know we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 1 month ago

“Ordered flowers was told they would be delivered 13 th April . Got email to say there not getting delivered till the 15 th April . Email received from Royal Mail today to say theve received my order today the 12 th April what kind of state will they be in by Tuesday the 15th”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m really sorry to hear about the delivery changes and the concerns you have regarding the condition of the flowers by the time they arrive. We understand how important timely delivery is, and it’s frustrating when things don’t go as planned. I have checked the tracking and can see that this was delivered as requested on the 13th. Best regards, Rosie

Posted 1 month ago

“Ordered flowers...was told I would have tracking ...so far .. no updates ..no tracking updates... don't even know if they have been delivered. Emailed the company but again no updates...still don't know if they have been delivered and today was the day I needed them....”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. We’re very sorry for any disappointment or inconvenience caused on this occasion. I’ve checked the tracking for your order and can confirm it was delivered as requested on the 12th. It also appears that the support ticket was closed from your side, which is why our customer service team did not respond further. If you still need assistance, please don’t hesitate to get back in touch — we’ll be happy to help. Warm regards, Rosie

Posted 1 month ago

“I too wish I had checked the reviews before purchasing. The flowers delivered were nowhere near what was shown on the website. So so disappointed. Could have bought 3 times the amount from M & S / Sainsbury’s for less than I paid for these. DO NOT PURCHASE WITHOUT LOOKING AT REVIEWS. WE can’t ALL BE WRONG. only giving 1 star because you CAN’T review without it.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m sincerely sorry to hear that the flowers you received did not meet your expectations and that you felt disappointed. We always aim to provide quality products and exceptional service, so it's disheartening to know we let you down on this occasion. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and some images of the bouquet. Best regards, Rosie

Posted 1 month ago

Prestige Flowers Reviews